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the friendlyness of the staff; you feel realy at home there
Concierges were excellent; taking all problems from parking/stopping/dealing with luggage in very busy area for traffic. This is very important when, like us, we are driving in an unfamiliar and busy city. Breakfast area and staff awareness could be improved, but not a major problem
The closeness to the train station and city center. Beautiful hotel and location!
Very pleasant and helpful staff, lovely rooms with attractive decor and furnishings, excellent location, large well appointed bathroom, excellent breakfast would thoroughly recommend a stay here! Although the car parking good it was rather expensive!
Staff were extremely helpful and friendly. The hotel location was terrific. not on top of the noise but right near everything.
The beauty of the building, the proximity to the old town and our student daughter living in Salamanca. Exquisite furnishings in room, bath, hotel. The electronic keycards provided for entering the room stopped functioning after about 36 hours. We got new ones 1 or 2 times each during our 4 night stay. No big problem, but perhaps fixable?
The hotel was beautiful and the room was large and clean. The king-size bed was very comfortable. The bathroom was clean, large and very nice - a lot of marble and glass and double sinks. The location was perfect - walking distance to everything (Plaza Mayor and all the sights) yet away from the hustle bustle. Was also walking distance to the train station. Parking at the hotel was very convenient. Lastly, there was a free computer available for guests in the lobby. My brother-in-law was given a hard time about ordering just a coffee when he got up in the morning. He did not want to spend for the buffet breakfast since we were going out later.
The parking price - 15 € / day + taxes- is too high.
Comfortable hotel with good food and in a goold position to centre of city. Service at breakfast could be improved - on two days staff forgot to bring drinks (tea). On one morning had to be reminded twice.
This hotel is convenient for walking from the Renfe train station (about ten minutes by foot) and for exploring in Salamanca. It is right on the edge of the old town. We really appreciated the complimentary use of the computer for internet access. Very nicely appointed decor. There were no English language tv channels!!!!! And this is categorized as a five star hotel!???? We understand that every language cannot be represented in a tv menu, but surely this hotel accomodates many international guests and should realize that English is a major language in the world.
In comparison with the other hotels in this catagory in Salamanca, the AC Palacio de San Esteban is the best. Its location is both conveinent for the city and beautifully peaceful, with extraordinary views from the bedrooms. Will definately return.
Location was good, small walk into town 10-15 mins. Free mini bar is good. Excellent lounge areas. WIFI was good in public areas.
The hotel building is absolutely fantastic having kept the authenticity of the original convent yet providing spacious comfortable rooms and beautiful furnishings. the staff on the dest were friendly and helpful and made us feel welcome and special. The location is perfect for visiting Salamanca. Only complaint is the service at breakfast - staff were sour and not able (apparently) to cater to people who wanted just a simple breakfast, not the complete buffet.
Value for money. Beautiful property - very unique.
breakfast doesn't correspond to a 5stars hotel
The location for visiting the historic buildings was excellent. Secure covered parking but only for a dozen cars. The decor is stunning and is a beautifully restored convent. Quiet location. One of the best rooms I have stayed in. Difficult to find and not well signposted in the city. Reception and restaurant staffs English was very limited and led to much confusion over booking a table for dinner. The menu was very limited with some items 'off the menu' the food was terrible and uninteresting and highly priced.I have rarely had a good meal in Spanish hotels. The car car charge was €10.00 per night which I thought was too high.
This is a first class hotel in every way.My wife and I were impressed from the time we walked in until the time we left.Our intention is to go back there again next year.Many thanks to all involved.
location noise in hallways
very tasteful contemporary decor ; excellent comfort
This hotel is stunning. We loved everything about it.
Convenient location and excellent staff. Not too keen on the restaurant menu - it hadn't changed on our return almost 3 weeks later!
Overall I enjoyed my stay a lot. The reception was helpful and the breakfast was great. But, there were only one thing to be improved at this hotel, the super slow wireless network (charged). I could barely check my emails, and it was impossible to serf the net for more travel info.
Good value Take earplugs!
The staff is pleasant but could not improve our situation (see below) even though the hotel seemed largely empty. Several months ahead of time we requested a quiet room with 2 beds. Upon arrival we were given a room on the second floor, fronting the street and with trickling water pipes and other bathroom sounds being offensive.
Good location, excellent rooms, great service Everything was fine
Excelent location. Very confortable. Better directions
Beautiful and comfortable
the hotel is excellent - if you can affortd it or if you happen to get a good deal nothing. it was perfect
It was quite central, and the room was gorgeous the parking is expensive
Very close to Plaza Mayor. Great location. Breakfast was ok but a bit simple. Nice room. Parking was a few streets over but was valet-parking so no need to try hair-raising parking which was nice.
Location was Great Cost of Breakfast, Staff not so friendly
Excellent location, spotlessly clean. Superb breakfast buffet No outlook. No control over temperature in room - boiling hot & air conditioning & fan had no effect. Told only option was to open window
Helpful staff. Great value for money breakfast. Help to locate garage with which hotel has discount agreement.
Good sized room, very good location, very good value for the money. Strongly recommend. Nothing to say here!
great central location Not a four star hotel but clean good rooms.
Fabulous location, right besides the Plaza Mayor.
Superb location for visiting Salamanca: a covered passage from the hotel door leads directly to Plaza Mayor. Room doors are poorly sound isolated: noise in the corridor is heard inside the room.
Very comfortable room. Excellent breakfast. Very loud noise of bird scarer at night. However, sound insulation of room was very good.
The staff was extremely helpful, would go out of their way. Excellent location, less than 2 minute walk to the Plaza Mayor. Nope, everything was excellent. Better than expected.
It was in the perfect location, very near plaza major. The room was spacious by european standards I have experienced in the past. Loved having a chair and loveseat so we could visit without sitting on the bed! The staff spoke very little english making it just a bit difficult but manageable.
Enjoyed breakfast and overall ambience of a centrally located hotel. Value for money. Sofa bed not particularly comfortable in Room 13
Great location in old city NO NON-SMOKING ROOMS. TRYED 2 ROOMS WITH HEAVY CIGARETTE SMELL
The staff were extremely friendly and helpful, the location was incredibly convenient, just a hop, skip and jump from the Plaza Mayor. Very easy to go visit sites and come back to the hotel room for a rest.The rooms are large and spacious. Fairly quiet, considering how close to the Plaza and the student population. Everything was great with the exception of the bed, which was two singles rather than the double we had hoped for.
I had read previous reviews complaining about the staff. I have to say my stay was just about perfect, and the staff was a big part of this. As an American with minimal Spanish, they were extremely helpful, patient, and courteous. And they go above and beyond more than any staff I've seen in luxury American hotels. At one point I asked the lady at the front desk for towels. She raced up 2 flights of stairs to get them for me immediately...all with a smile. The gentleman at the front desk at night was also very courteous, as he had to let my girlfriend (now fiance) and I come in and out the front door during the late hours of clubbing. I should also mention the room was extremely comfortable and the breakfast was perfectly delicious!
Nice clean big rooms. the staff was fantastic, very eager to help. Location, right next to plaza and rua mayor was superb.
The location so near to the Plaza Mayor is excellent, and the staff were very helpful whenever we needed assistance.
Hotel staff was so friendly and accomodating. Room was perfect - clean and comfortable. Location could not be beat - quiet but 1/2 block from Plaza Mayor. Breakfast - so much to choose from and the room is absolutely beautiful, with music playing in the background. You'll love it!
The room was luxurious for the price, large space and included a couch and a small kitchen with refrigerator. The view was wonderful, looking through the old glass decorative bay. Historic breakfast room.
The entrance and the foyer are beautiful! Despite of the hot weather, it was pleasently cool in the hotel - not freezing cold like they do it in some other countries. The rooms have a nice marble/wood floor and a high ceiling. The bathroom was big enough and very clean. It was a real four star hotel experience in a beautiful building. The terrace (where people smoke) is in the front of the hotel and the rooms on that side suffer from smoke coming in. Of course, it's only occasional, but it is annoying if you are not a smoker and you keep your window open in the morning. One other small thing is the church bells that ring every morning at 8 am, so not convinient for the late sleepers.
For double room price we had junior suit with jacuzzi :)
The power of the AC was not very good , it took for ever to have a good temperature in the room. In any case we had a great time in the hotel. Thanks
I got a room with a great view of the San Sebastian Church. The hotel is very lovely and rooms are comfortable. The location is simply great! Must stay if you are at Salamanca.
The hotel was lovely. The Spanish are not in general very warm towards visitors, the staff was no exception but polite and attentive to my requests. The location is amazing, views lovely and I would stay there again if given the opportunity!
The location near the historical centre, the room size and the exterior of the building The posture and lack of simpaty of the staff at the reception desk. The dificult acess to the hotel car parking and the expensive price of it.
Breakfast was excellent. Room was quiet. Good location. No iron in room.
Freshly cooked breakfast
Location No breakfast included. Parking charge (15 euros)
The location, within the historical centre of Salamanca, could not be better. Also, the hotel is very recent, so everthing is looking nice. The air conditioning system is way too noisy, so it was difficult to sleep. I think we could not turn it down, which didn't help.
LocaTION is excellent Difficult to find using gps
Excellent hotel. In the middle of the old city. Fair prices but expensive parking place. Very gentile personnel.
room is nice and clean. parking lot is small.
Hotel location right alongside cathedral was perfect. Room was modern and spacious and contrasted wonderfully with old surrounding. Staff was professional and helpful. Value was terriffic. Not hotel's fault, but loud all-night revelers as this is a university town.
Beautiful room. Great Location Staff were not particularly friendly. Efficient but not especially friendly.
Beautiful room, so nicely designed and decorated -- felt like we were in an upscale apartment! You could access internet for free in the lobby, but there was no place to plug in or set a computer, and you had to keep putting in a new code every 30 minutes.
Excellent location of the hotel. There simply is no better place to start your exploration of all the beauties of Salamanca. We stayed three nights at the hotel in Salamanca and loved every moment of it.
The rooms and common spaces are beatiful and extremely comfortable. You feel spoiled. Very relaxing, quiet and pleasant.Very well located also.
good location, great service, beautiful place, good breakfast. did not get the room which was promised.
New hotel, very good facilities, bose sound system in the room, very nice bathroom with jacuzi (little smal, but very nice!), drinks in minibar are included. Breakfast was superb!
Everything was great. The staff was friendly and courteous. The food was delicous, and plentiful. The location was perfect! The only downfall is that the floors are all wood and the sound in the hallway seems to travel.
an excellent hotel with superb accommodation, well located and very good staff.
The facilities and grounds are amazing. The staff was also first class. Front entry driveway should be marked better. It really looks like a walkway.
From the moment you enter the hotel you are able to unwind aqnd know that you can relax in a beatutiful space with friendly and attentive staff. No, we thoroughly enjoyed our stay here
We liked everything. Staff is very friendly and service minded. They provide parking service for free, so it is OK that parking is not available on site. Breakfast is great, room was huge (we got upgraded) and awesame! Great hotel for a romantic getaway with your own spa in the bathroom. Hotel is quite new so the spa/massage service was not available. No restaurant in the hotel. Not a big problem though since hotel is well located in the city, but it does limit the room service options.
Very friendly staff, convenient location. Horribly noisy.
Room comfort & cleanliness
Old towels, dirty curtains
Very efficient checking-in process. All staff were very helpful and thankfully spoke English. Good room and good location. No
Location is good.
Quiet room away from street. it was warm and comfortable at this time of year ,mid october Cost of secure car parking and poor breakfast.coach party eat everything and what was left was unappetising
atmosphere and small and local reception staff knew little english but then they are in Spain
The location is very good only a few minutes walking from the centre. It is also well located to arrive by car. The hotel parking was expensive so we parked at another parking lot a few metres from the hotel and it was cheaper. The room is quite comfortable but nothing special. During the weekend the breakfast starts only at 9am and I thought it was too late.
comfort and flexibility to change rooms
Very convenient location, easy access to car park, easy to find, good breakfast.
Lovely spacious rooms close to all the attractions
Stunning setting, nice and inspiring surroundings and hotel itself imitating medieval design, while having all modern facilities, all this makes stay in hotel unforgettable!
Views were spectacular (at extra cost but worth it). Location was very convenient. Secure basement parking available. Staff could have been warmer. Hotel lacked a little atmosphere but may have been time of year. Parking was expensive and couldn't be pre-booked because of limited space.
Brilliant view (we were given a corner room, with views over the cathedral, other churches). Very nice and large room. Front of hotel did not look like the impression given on the site
The views. Steep parking fee!
Location The airco was a bit noisy, car park places very narrow, places limited
Fantastic location, nice rooms and friendly staff.Great 21st celebrations for my daughter Alex and all the family. No telephone numbers in the gym enabling us to contact the reception.
Perfect location, beautiful view of the city, total comfort, very clean could be better lighting to read in bed
Very high Standard and spacious family room. The restaurant is a 'must try', very delicious food. The breakfast does not reflect the standard of the hotel, and the coffeeis not the best. If the room are excellent value, a 12.50 Euro parking fee for a night and 4.50 Euro + VAT for internet access is quite an excess.
It is right next to Plaza Mayor, and it is an excellent value-for-money solution. Initially, the room we were given, and the one after that, were vividly smelling of cigarette, but the third one was great.
Free parking for our car, right in the middle of Salamanca. The room was excellent, but quite small with virtually no place to store your luggage.
Wireless. The Food
Great location within a block of Plaza Mayor plus the opportunity to park in front of the hotel for free if they have an open parking spot.
It was a business meeting, but met friends there too. This was an ideal location for both purposes and the axcommodation was first class. The rooms were spotless every day: staff were very friendly. I would go back here at any opportunity without hesitation. Breakfast! Better value (and quality) to be had in local restaurants. Also it is a noisy location, near the student trail from Plaza Mayor to their favourite pubs & clubs. But this, in truth was a minor blip in an otherwise excellent stay.
We did enjoy seeing the sites od the old part of Sevilla We had no sleep from 1030 pm until 530am kept awake by hordes of youngsters yelling, screaming and singing as they passed the hotel
Plaza del Angel is right in the city center, it is only a few steps away from Plaza Mayor, which is great for the first time visitors to the city. The room was very comfortable, clean and very beautifully decorated. and the staff was very helpful!
very friendly staff, excellent location 100 m from Plaza Mayor very strong smell of cigarettes in the room, although I have asked for a no-smoking room. Noise at night (motor bikes etc.)
i liked the friendly people and the ideal location, for sure a good hotel to recommend
Well-positioned hotel in the centre of everything Lack of internet facilities in hotel - overseas travellers cannot bring their own computers yet need to check emails.Disruption from next-door building site is going to continue for some time as project only just starting.
the ambience difficult to find initially as no sign posting
This was an amazing hotel for a great price. It's beautiful and very chic inside. It was also close to everything. We highly recommend it to anybody going to Salamanca!!!
Modern room, hot showers, spacious bathroom.
Great views from the rooftop terrace, and a fabulous shower make sure your car isnt any larger than a mondeo, or it wont fit in the vehicle lift !
The hotel was in the sentrum of Salamanca, walkingdistance to all facilities. The hotel is nice, but the sauna and the massageshower in the bathroom was out of order in our room. The television was very small (the smallest i have seen the last 10 year on a hotel room) and it was placed very high on the wall. aprox 1,75 from the floor. The room was big and clean.
Near Centre The road was up outside hotel making it difficult to get to
The parking, though it's tight. And the helpful staff. A bit clinical - only one person is on duty.
The hotel is very near the main attractions and the hotel staff - very helpful! The room was not very big, but there was a comfortable sitting area as well. The furniture is nice and the bed is comfortable. There is a nice terrace on the roof with wonderful view, especially by night, but unfortunatelly it is not used for this value.
Unusually beautiful hotel room (nice colours, nice furniture) with a feel-good atmosphere (i.e. not as anonymous as many); very good bed; free + reliable internet connection; friendly staff. Shower water rather cold (1st and 3rd morning).After reporting it the first morning, I thought the problem would be solved. This was true the second morning but next day it was again not right. (Later all was okay). Whereas contact noise was usually absent, the sounds of noices and televisions during a busy night made me wonder how it would be on lower floors
Very central. Cleanliness excellent This is a new hotel and the sound proofing is poor.
El entorno, céntrico y ausente de cualquier ruido. Relación calidad-precio excelente. Tiene todo tipo de menaje de cocina, por lo que puedes hacerte el desayuno o cualquier tipo de comida a cualquier hora si no apetece salir. La última planta un poco ruidosa a la hora del desayuno debido a la afluencia clientes subiendo y el sonido de los platos.