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The hot breakfast was good and the staff were very friendly and ready to help with any needs. They have is plenty of good information for our short trip to San Antonio. The location offers quick highway access so getting around was easy. The room was clean and comfortable. If traveling with family, it offers a pool but there isn't much around the location to do as it's right off a highway (but you can drive a short distance to reach places). Otherwise I have nothing negative to say.
The staff was very polite and helpful I asked for non smoking and got put in a smoking room. It smelled sooooooooooo bad. Burn holes in carpet and curtains
The staff were friendly and helpful when they weren't Overrun with other customers.had issues with our first room and they switched us right away. First put us in a handicap room without us requesting one, which means the shower was designed for someone in a wheelchair. You couldn't let the water continuously run. They switched us without any hassle, but the rooms were dated. The walls were cracked in places, especially in the bathroom giving the place an unkept feel to it. The hotel was extremely crowded and extremely loud with paper thin walls. The coffee was not good and the breakfast ok but very crowded(the dining area was much too small). The beds were very uncomfortable. Last, there was a kid that got sick in the pool and the staff did not try to clean it or shut the pool down at all, which could have turned into a real health issue. Overall, for the price we paid I was expecting a much more comfortable stay. We found another hotel for considerably cheaper price without any of the issues for the next 2 nights
Cleanliness Waffle mix was not refill and everybody was waiting for it at breakfast
It was quiet so that was nice. The room was not so great in my opinion, in our 14 days vacation we changed from hotel every 2 days as we traveled a lot (best western, wyngham, Holiday inn and more) and this hotel was the hotel we liked the less, all other hotels we did in the same category where cleaner and better.
The facility is old but clean and well-maintained.
Awesome staff nice and friendly with a side of courteousness willing to help as much as possible to bad I can't say the same for the cleaning crew I found 2 roaches in my room and a rip in my bed sheets as well as other people's hair in my bathroom
Staff and location. Just could have been slightly cleaner in the room.
clost to downtown. some for bathroom is not working and M/V was not there.
Pool was a bit dirty but we used the tool to pick out things that had blown in. Water looked clean and was cool but refreshing. Bed was a bit stiff but just what we needed. Large and comfortable. Shower curtain in our room was a joke and would not stay closed..Obviously an older hotel with a few maintenance issues but it was a clean roon and for the price it was a good value. Breakfast was minimal but the Texas shaped waffles we made were cute for us tourists. 2nd day the cleaning staff forgot to put coffee and cream in our room which was a bummer... There is another one within a block or 2 of the alamo that we found. I am sure it would cost more though. Todd
Reception area clean and personnel inviting. Breakfast was a good mix of morning java, cereals, yogurt, waffles,toast, etc. Bed was a king and was comfortable with five pillows and amenities were blow dryer,iron/ ironing board, inroom safe, coffee maker, bar fridge, sitting area , sofa bed etc. Swimming pool seemed clean,but weather was not favourable to kick our feet in it. Some concerns were that the toilet seat was extremely loose and sliding around and could not tighten, drain stopper in sink was on counter on arrival and would not operate as push rid stem wasn't long enough and needed replacing and just before going to sleep the bathroom lights , bath fan, and other lights would not work (breaker kicked out?) we could have called reception and requested repair but didn't need lighting as we were going to sleep. On departure we mentioned to receptionist and they noted the repair requirements and that a small GFI receptacle switch near the hair dryer needed to be reset..
In general everything was good. I would stay again. Breakfast hours and variety. They have breakfast from 6-9am but is a small thing. Just waffle, corn flake, bread, yogurt and a fruit.
Two words - all wet. Woke up in the morning to floor covered in water. Facility infrastructure needs work.
Location, cleanliness, and quiet. No attendant or clerk available at the front desk after hours.
We arrived at the frontdesk was closed.