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I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend. Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)
Excellent hotel near the heart of the riverwalk.
Great breakfast, lovely bathroom, comfortable beds. Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.
Enjoyed the kickback and proximity to riverwalk. they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?
Location Elevator use was impossible, walked down stairs from 15th floor with luggage.
The view of the room was amazing! Enjoy time on the top level pool with an amazing view of the city. Construction on the second floor during the day.
Convenient to Alamo & other attractions! Easy entry!
Room was nice and orderly. Friendly staff. Couldn't get the room cool enough. Didn't sleep very well due to the room not being cool enough. Very humid.
Centrally located in Downtown, you are minutes from most sites and right on the scenic river walk. Nice and helpful staff will greet and assist you. sound proofing. With construction across the street waking you up at 6:40 am, easily hearing the conversations of others in the hall ways and flushing of toilets, sleep was easily disrupted. shower tub and carpet had stains/not fully cleaned. bathroom fixture groves had visible dust collected. really small pool, not sure if its that i'm from Miami, Fl where there is many pools. its about the size of the elevator hallway and maybe 4 ft deep.
Fabulous location, very friendly staff who were very accommodating. Excellent bronch every morning. Wait staff in the restuara to were friendly and helpful. Room was a reasonable size but bathroom was a little bit worn. On the one day we forgot to leave a tip, the cleaning staff did a less than adequate job cleaning the room.
Staff extremely friendly service great location great
Hotel was clean, the staff was friendly, exclusive access to the Alamo and Riverwalk
Great location. Beautiful hotel
Front desk staff were exceptional as were housekeepingfolks as we travelled through the hotel.
The location right on the riverwalk is excellent! Hotel is very nice and staff is very friendly! Would definitely stay again in the future. My only compaint about the hotel is the cost of parking. Valet parking is $40 and self parking is $30 per night. Very expensive. If you stay a few nights parking ends up costing you as much as an additional night's stay.
Location was wonderful, room was clean Hotel was dated. Too expensive for what we got. Upon return to our room we discovered our AC was not working. Front desk sent up a tech but he couldn't fix it. So they gave us a fan.... No one from mgmt contacted me and no apologies. Just nothing. I paid less for my room at the beautiful La Cantera the night before.
Rooms clean. Easy access to riverwalk. All employees helpful and friendly Nothing
Good location and friendly staff Very old hotel. Our first room had a broken faucet. Second room was better but needed updating. A ton of road noise and party people on Friday night. Very expensive especially the breakfast buffet which could have been larger for the price.
Love the fact that from the time you pull in till the time you leave the staff takes all the stress out of your stay. Also love that you can walk right out the doors and your on the river walk. The only complaint is there is no hotel shuttle to area attractions.
Staff and rooms
Everything. Breakfast on the riverwalk, emaculate rooms, stylish old style bar with knowledgeable bar tender. If you hear the alarm, call the front desk. It's a parking garage across the street. They don't own it. It shuts off quick, but the front desk won't hear it, so call them .
Location is everything. The Omni La Mansion is in a perfect location on the riverwalk without the crowds of the convention hotels. The service was top notch and the food was fabulous.
Being an Onmi hotel I had much higher expectations. It was very dark, although they wanted a certain style (not sure exactlybwhat it was, old, Mexican, historic) they didn't pull it off very well. The carpets were dirty and dull, the room was musty and very dark. The staff was very friendly, the location was prrfect, right in the heart of the fun, the bed was very comfortable and the towels were nice.
Love the balconies over the river walk, historic character of the building and that it's pet friendly. Enjoyed listening to the church bells in the pool court yard (we were there on Easter Sunday morning). Had to pay for wifi. Verizon cellular service barely worked in our room, cell & text functioned poorly, data did not work, so we did not have internet access during our stay.
Very nice location no AC in hallways, bedroom ac did not work that well. Needs to be updated for sure.
Great location and I liked the rustic feel of the place. The card reader on the door did not work well. Took at least 10 tries before it actually opened the door. The carpet isn't the greatest. Have to pay for wifi.
Nice and clean hotel with very friendly staff. Centrally located so you can walk most places very quickly...or take a cheap Uber ride. Breakfast buffet was delicious!! We parked our car at valet but wasn't aware that it was $40/night. You might find cheaper options in one of the many parking garages close by. All and all...great place to stay!
This bad experience had ever happened to me and my family before. I will never use again KAYAK again to book my reservations. Result, they have this "Getaroom" subsidiary with a poor description of their booking application, and it scammed you before you know the transaction has a nonrefundable policy until it is too late via your email confirmation. I called them, my credit card, agent, and the hotel. None of them were in the good customer satisfaction attitude to refund my money, cancel, or reschedule the booking transaction. Be aware of using them to book your reservation before it is too late. Anyone can make a mistake some time, but this Draculonian thirsty-blooded camming business does not care for you. Pray to Lord, this kind of business entities does not prosper any more in the traveler's economy.
The good news is that the hotel is right on the River Walk, so you're right in the heart of the action. If you're looking for action - this is the place to stay. The bad news is that the hotel is right on the River Walk so you're right in the heart of the action. A lot of noise from the River tour boats and people, so if you're looking for quiet - this isn't the place.
Stayed there for SA Marathon. Had to get up at 4:30 but could hear loud music outside until 10 PM. Also, AC did not work very well.
Staff very helpful, assisted in getting my husband a golf tee time, friendly, patient, good suggestions for things to do, and places to get services. Would have liked spa services available at the hotel.
Friendly, helpful and warm staff. Location is excellent, right smack at the river walk. Within walking distance to all main attractions in the city
Seemed to have difficulty getting auto from valet parking. Took 50 minutes one time.
We stayed river side and enjoyed the balcony view and relaxation. All employees were extremely kind and considerate! Thanks for a wonderful stay. Parking was too expensive.
Nice room right on the riverwalk parking was a big issue and expensive
Staff, service, room, and the hospitality was awesome.
The river walk A little expensive for the small room
My room location was awesome. The view I had for the firework show during New Years Eve was even better. I live and work in the UAE (Dubai). We have some of the best and most world class hotels that anyone can offer. With that said,....my first stop when I landed last week was the Palacio Del Rio. I put my bags on top of the dresser and when I pulled them off,..I found a lot of dust on top of the dresser. I did not make a fuss about it,..but I do know that the places I stay around the globe will not tolerate such a thing. Other than that,..the staff there was extremely polite and helpful. I will def. stay at the Palacio del Rio during my next visit to San Antonio.
I got an upgrade to another room and it was awesome there on out
No free wifi
THE staff was very accommodating and very nice. Everything was provided before I would ask for it. Overall, a great experience . Love the old Spanish charm that the hotel is made off. Very charming ambiance. The session that I attended in San Antonio finished every 2230 in the evening. I did not like that the hotel restaurant is close early like around 2200. I wish the restaurant is open 24 hours. I also wish that there is a Starbucks inside the hotel for the convenience of all the hotel guest.
Very clean. Polite, professional staff. Wife enjoyed the spa and the gym is very nice. Good location for visiting all of the tourist spots in san Antonio. No hand rails in the bath tubs/shower. Fell twice getting into and out of the shower. Sides of the tub are very high. Too many children running around the halls unattended, noisy. No frig or micro wave in the room. Onsite food and drink is very expensive. Ice machines are far apart on the floors. no vending machines for late night drinks/snacks. Valet parking is very expensive. View was nothing spectacular because of the trees surrounding the hotel.
Location and large size rooms Issues with hot water and terribly slow and incompetent valet
Check In was easy. Hotel room sitting area was actually very comfortable and functional to use, unlike most average hotel suites. Location was great. On the Riverwalk plus just 2 blocks from literally everything. Self parking lots were super close as well, if you don't like waiting for the valet everytime. Hotel desk staff were business friendly, but it did not feel genuine. Which is the opposite of everyone else we met in San Antonio. This was one of the friendliest cities we've encountered!! Also the tub in our room did not drain properly, so you stood in water while you showered and the faucet was loose and spun all the way around.
Cyn from the front desk and Michael at the concierge desk were fantastic! They helped make my stay amazing!
nice "earthy' atmosphere and location love the suite option very expensive valet parking and no self parking lot poor room service options and other snack options no balconies or windows to open poor ventilation in rooms small pool and hot tub broken
very clean, great location, friendly staff,
The room was considerably larger than I expected, with a separate sitting area. Everything was clean, and in good condition. The regular price was fairly expensive, but I managed to get a reasonable rate through Expedia.
Made a special stop at the river walk on our five day trek from Pittsburgh to puerto Vallarta Mexico. Stopped to enjoy the beautiful view and exeperience the river walk. The resort was absolutely gorgeous. Unique with design, very friendly conceierge, and beautiful room layout. Our one and only critique, and rather silly at that, after pulling in with our vehicle and stopping at the front valet, the attendant seemed almost shocked when we said, yes we would like you to park the car, and replied with an almost doubtful "are you sure? Wouldn't you like to hear the prices?" Though I'm sure he was just trying to do his job and avoid later frustration, the tone in which he asked us the question was borderline offensive. Young man if we can afford to stay where we are staying we certainly assure you we can afford to park.
The suite was great - nice sitting area, spacious bathroom, good bedroom and everything worked perfectly. The hotel's location is directly on a loop of the riverwalk which is good because it puts you right into the attraction, but is not on the main section so it's much quieter and easier to find a dining place. Parking is available across the street from the hotel and the street itself is not as busy as those nearer the Alamo. Parking at the hotel is a ridiculous $36/night and they charged for two parking spots for our two motorcycles even though we actually had both bikes consolidated out of the way in the valet area not even in the parking garage. That was irritating. The hotel staff were polite but very cold and decidedly unfriendly. Don't believe I did anything to be offensive or difficult - I didn't even argue about the parking issue - but all of the desk staff (two in the evening, one in the morning) gave the impression they had much better things to do than speak with me.
The front desk staff was unprepared and it to over 45 minutes to check in
The staff was very friendly and accommodating! The fee for parkig at the hotel was ridiculous, $36 per night.
We really enjoyed our stay.
The only thing we did like was the fact that it might be haunted. I have pictures if globs of hair in the drain and strands if hair on the sink faucet and floor.
The location. Within walking distance to the Riverwalk and The Alamo. Also many fine restaurants located nearby. Also, the staff was very friendly and accomodating. The hotel is in the process of a big time renovation. There was a slight inconvenience at times because of construction dust and noise and elevator shutdowns.
The staff was great. Food was good. Great location The hotel in under renovation and it didn't look as nice as it have looked. I realize is an older hotel and it's good that they are renovating. Just wished I was there after renovations were completed. I was not aware of construction when I booked.
Close to Riverwalk, Alamo. Good breakfast, Service Despite rebuilding activities a good stay is possible. Compensated by excellent free lunch for two Warm water shower not on temperature.
location is great, staff was friendly hotel is under renovation. any and all pictures you find on line are completely inaccurate or downright deceptive. even the official website shows a hotel that does not look anything like this one. rooms have no soundproofing so you hear EVERYTHING. bathrooms look institutional, ceiling tiles hanging out of the hallway ceilings, etc.... the place is a mess, loud and not very pleasant to stay at. only saving grace was we didn't spend much time in the room.
Air conditioner in the room would not cool below 74 degrees. Too warm to sleep comfortably.
Location was great and the staff that was working was excellent This was not up to Wyndham standards. Was still under construction which was not indicated on the site. Restaurant was temporary and staffing almost non- existent . Things were old and not updated in the rooms.
We loved the hotel. It was very beautiful and clean. Even tho they were renovating we didn't hear a thing. The staff was magnificent and always helpful. We will be staying there again. Only if we get a room with a view of the park. Lol
Friendly staff, excellent sized rooms, convenience of location to major city attractiions, quick response to issues. Shame about the construction, but that is a fact of life re hotel lifecycle.
Hotel had large rooms very clean. Staff was very helpful and friendly
Location Staff was very unhelpful and place was really dirty and loud besides the room because it was under construction.
San Antonio's 1859 hotel was all it promised. Perfect central location next to the Alamo, and the Menger Hotel itself is rich in history, generously displayed throughout the building. The room itself was just fine, but I am interested mostly in the ambience outside the room (so long as the beds, showers and such are good). We will return. One note of special interest: the maid was a great source of info; cheerful and helpful! The view from the window? - a wall! Next time we will ask for a courtyard or other external, interesting view. Otherwise, all was well.
Beautiful hotel with charm and character. So close to everything and convenient for someone on foot/ for public transport/ for tours. Great pool. People working there were very nice - allowed late check out at 1:00pm. A bit noisy at night - one night it was loud drunk tourists, once it was random construction at restaurant in mall next door, & once the fire alarms went off. I don't think it's the hotel's fault though.
The Menger is very historic and literally right across the street from the Alamo. There are lots of things to do that are within easy walking distance that give you the San Antonio experience. The historic nature alone is worth the stay. We didn't get a room in the old, original, historic section. Our room was outdated and in need of renovation.
The hotel's location can't be beat: a block away from the Alamo, a couple blocks away from the convention center, and right next to a shopping mall with a wide variety of restaurants and stores. The staff was very friendly. The room worked for what I needed, but it could have been better. The bathroom was small and was, for some reason, built 6-8 inches higher than the rest of the room. You could hear everything through the walls.
Historical, legendary hotel - also comfortably contemporary ... Plus, the staff at the front desk was polished and helpful. They made us feel they were serious about our enjoyment of the hotel. Would have liked to have stayed another day to enjoy more of the amenities, such as the Menger Bar and its TR Rough Riders connection. Note: You really need a "none of the above" category for the second question on who was in your party -- none of those definitions fit. This was frustrating and I almost didn't write this review, but decided to submit it by checking "group of friends" even though it's wholly inadequate to describe my party, which was me, my sister, and mother, and my sister's boyfriend.
Location is excellent Beds are quite narrow. Air conditioning went out one night. Thankfully, it was repaired the next day.
Ordered breakfast off the restaurant menu. It was high priced and the portion size was small. 1 breakfast taco with sides was $16!
If you want a little history stay, this place is it. This place is great old school hotel with the oldest bar in town. Has a nice pool and inner garden to chill. Nice helpful staff Rooms were clean and large. The shower could have stronger flow and pool service coming around a bit (there is a phone to place order) but that is not a big deal. Location is perfect - Riverwalk starts right here and Alamo is a cross the street Can't open windows in the room (the old bulding) Shower has weak water flow
The historic portion of the hotel is beautiful! Rooms are small,full size bed... but very nice and very clean. I would like to suggest that better quality sheets be used on the bed... sheets were way to big, so they tangled up at your feet. The beds are not the most comfortable to begin with and the sheets only made it worse.
We liked the location so much!! Just besides the Alamo, and the hotel is nicely preserved!! You can see the age of the hotel in the rooms! The bathroom was extremely small but usefull. The valet it's on the expensive side!!
I stay here often and I have tried other places it's so luxurious for the money and the location is in the middle of everything!
I like the over all feel for the hotel. The size of the room. But looked at the other rooms and i guess for a bit more you gst more space.
Great location but due to construction getting to hotel can be tricky. Hotel is newly redesigned it seems and was very welcome and bright. Room was great size and staff was wonderful Not sure what happened but when we arrived and decided to use the restroom it seemed that someone has already been there and sprayed the toilet lid and left their pubic hair
I thought that the facility was clean and comfortable. Staff that we encountered were all pleasant. We visited during remodeling so check-in was a bit odd. I also thought the shuttle service was a bit weak. There are so many places to travel in San Antonio that market square seems like an irrelevant spot to travel too being that it is only 2 blocks away.
The staff was nice except for housekeeping. The location was nice. Parking was good. Housekeeping staff were rude. The pool was dirty, the rooms are poorly ventilated. Woke up and everything in the room was damp. The carpets in the room were nasty and stained. The staff started vacuuming the hallways at 9:30 at night while my kids were sleeping. The kiddy pool tile was crumbling.
It was the best The fact it was so clean and friendly !!!
Bed&linens were very clean and comfy. 4 pillows per bed! The staff was friendly from the front desk, to restaurant, to the maintenance guy who brought us pool towels. I was traveling my myself but had a couple friends visit to use the pool and it was great. Lots of families, but quiet rooms can't hear other guests Hot tub bubbles were broken.
Close to downtown Internet connection was terrible. Mold coming out of our AC. No ice machine on our floor. Carpets were dirty. Bed was not so comfy.
Free parking and shuttle service were very pleasant surprises based on previous stays in San Antonio. Loooong walk to our room
Clean, friendly. I was happy with our stay. There wasn't any continental breakfast available...
Fairly convenient location, within a short walk of market Square, slightly longer walk from Alamo. Heavily stained carpet, hair in bathtub, dirty toilet, peeling wallpaper. Needs updating and throrough cleaning.
Got there about 11 am. Had a nice clean room ready for use. Staff was friendly. Had a free shuttle to take use to the river walk so we were save in an area we did not know. Not thing. Everything was great
The hotel is drastically understaffed. The housekeeper didn't come by our room until after 7p and that included us calling around 3p to make sure they hadn't skipped us. When we got back to our room that evening, we noticed bags of our trash and lots of other rooms trash scattered down the hallways. The wait staff at breakfast were opening talking about how much they hate their jobs, and the front desk was always full of other guests complaining about something that went wrong with their stay.
The staff was friendly and very helpful Internet was difficult to login to and wasn't a very good connection
Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars. Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.
I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.
The location, the staff, the great breakfast, and comfy room Nothing
We have traveled often and frequently. We arrived and found that the best service, ambience, and dining was apparent. Our room was perfect, room for our luggage, etc. Can't wait to return.
We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly. Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.
Bed was comfortable Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.
Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.
We waited 30 minutes for our car after check out. CALL AHEAD...way ahead!
Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.
Location was great Kind of dark interior needs brightening.
The staff and the place are great !
The construction limited the entrance to a single, slow, temporary, small elevator to the check-in counter on the second story. Hotel services were limited to a makeshift bar and restaurant.
We enjoyed everything about our stay. The hotel is beautiful, and our room was wonderful. The service was great, and overall the hotel met all of my expectations.
Beautiful room friendly staff
Room, location, close to activities All good
Excellent hotel with a nice view of the Riverwalk. The room and restaurant were first class and the staff was very helpful. Well worth the money The only problem we saw was around the pool where there was debris and refuse but there were also a lot of inebriated people there when we got there which might account for stuff on the ground and in the pool.
Overall clean Downtown and river walk location. Valet parking should be part of the overall expense. Coffee machine wasn't maintained. Mini bar wasn't inexistent however an offer sheet is advertised.
Yes The view
Great Stay! Room was clean, spacious, and beds were comfortable.
Clean updated rooms. Bathrooms could use to be renovated some. Or at least clean the tile
Valet was wonderful, staff was very friendly. Easy to get in/out of hotel. "River Walk" entertainment area was within 10 minutes. The river walk portion it is close to is far from the "River Walk" entertainment district. Room had black hair on the ceiling in the bathroom.
Great location The bed was uncomfortable. I got a discounted rate thru booking.com and still paid too much for this room. The bed was hard and creaked. I would expect this at a cheaper destination but for $190+ per night this is just unacceptable. Also, who charges $30 a night plus tax for parking? IN SAN ANTONIO?? Who are you trying to fool? We know space is not this much of a commodity. Felt ripped off. Will absolutely not stay here again, and I'm definitely avoiding the Wyndham name in the future.
The people working on cleanup (Maid) she make A really good job Just one people working on that the front desk she look so happy on she jop look
I didn't know that when we made our reservation that we had been sent to a third party site. My fiancé had an emergency at work and we needed to reschedule. The hotel was fine with it, but it had to be done through the booking site . Unfortunately the booking site wouldn't allow it. We lost our money I will never book a hotel with kayak again. Nothing
The room was nice and clean and we had a view of the riverwalk from the room. Wifi was free, not all hotels in the area offer free WiFi. The wait for the elevators at checkout time were intense. We were on the 20th floor and ended up taking the stairs all the way down bc the elevator was full every single time it came to our floor.
The breakfast buffet was an outstanding value. Great fresh food options and really fresh fruit! First room had a strong Lysol-like odor. They easily and immediately changed my room.
Location to riverwalk Cleanliness of the room was disappointing
The view was amazing and the room was very clean and home like The location was a little sketchy the hidden room fees and they gave us a different room than what we originally booked we booked a deluxe suit and the hotel just gave us a random room and said they did not receive our reservations even tho we booked weeks in advance.
The view and customer service was great! No microwave or fridge. Not very clean. Found hair on our beds and some towels. Mold in shower and in sink.
We only stayed for one night so this was perfect. I like how they had an option for gel body wash instead of the bar soap that leaves your skin feeling kind of tight. I like how the valet guy suggested we park for free on the street instead of spending money on valet since we would be there for one night. That was really helpful and he seemed to genuinely care for us to save $$$! We are a young couple and brought our 5 year old so every bit counts. The walk from the boardwalk was only about 10-15 minutes but still fairly close to the hotel. We came earlier than our check in and when I asked the front desk if our room was ready so we could possibly check in early she seemed to have kind of an attitude. We mainly came out to swim and when we went swimming the bottom of the pool felt as if it were coming up? Like as if there was a film covering the pool which was kind of interesting. While in the hot tub there was a couple smoking pot which was not okay, seeing that there were children and families everywhere. When the staff came out to check it out he did not do anything or tell them anything. The couple had thrown whatever they were smoking off the roof so they weren't caught with it but it was fairly obvious that they were smoking. I thought that they would've handled it differently but the staff member seemed okay with the situations and even told the other staff me ever that everything was okay....when that was definitely not.
Location - location - location - right on the Riverwalk. Conference facility was well laid out and easy to navigate and handled our 300 attendees well. Concierge was very nice and helpful, as was transportation staff. Food was above average, especially a lunch that was part of our conference. Had a billing problem that hotel desk staff (including manager) seemed unwilling/unable to resolve. Problem rested with the hotel, but I had to go to our conference coordinator to finally take care of it. Unnecessary run around that should have been quickly resolved. Room WiFi normally requires extra fee ($9.95/day). Only free in the lobby. Luckily, my conference arranged free WiFi for attendees. Seems a poor method of getting a little more money out of a guest.
The beds were very comfortable, and the view was great Air conditioner dripped a puddle onto the floor, and 25 bucks a day to park my own car... just to have trees drop berries all over it that stank so bad... then birds eat them and poop all over the car too. I got to drive away angry after a relaxing weekend.
the location 1. the 25usd/day for parking 2. the parking fee announced upon check out only 3. the not very pet-friendly 4. the state of the room
I loved everything but most of all the valet Chris who took such good care of two old women...his mother would be so proud of him. Please if you can tell him Mrs. Whitehead and Mrs. Nall so appreciate all he did for us.
Valet, Joe, was very helpful and friendly.
The staff at the Gunter were extremely nice! They have the most comfortable bed ever!!!!! There bar is small, quiet, and cozzy and full of history. I can't wait to stay their again!
Perfect accommodations close to the river walk! Breakfast down at the Market can get pretty pricey for a family larger than 2.
Well pleased, true professionals all around.
The staff was super friendly and very helpful.
We really loved the room and furniture. You can tell the hotel is very old, but they keep it up to date. The king sized bed was very comfortable and so were the pillows. Our room was very clean. There were only a few small things we didn't like. One was the air conditioner was awesome and kept the room cool, but it was very loud when it turned on. Woke me up a time or two. Also the valet is quite expensive, but that's expected down by the river walk.
$70 for overnight parking? In the same hotel you booked the rooms? That is ridiculously expensive.
Pool was a bit dirty
Nice dowtown location, close to the riverwalk. Room and bathroom was very small.
liked the location, liked the staff parking attendant, bell hop The air conditioner thermostat had a loud click then the fan noisily came on for about 30 seconds all day and night. the t.v. remote was not user friendly. It took about 5 minutes of running the water before there was any hot water.
Loved the look, location, and luxurious feel. My kids kept talking about the "fancy" hotel they were staying at! Parking. I'm not a fan of having to pay for parking, but it seems inevitable in downtown San Antonio.
The pool was not clean and the jacuzzi was not working. That was very disappointing. We were on a short get a way and were expecting to enjoy that.
the pool, the location is great no breakfast included for the price
The location by the riverwalk What I didn't like is the gym, the website makes it sound nice. It has a 1 treadmill and weights the treadmill didn't work. The pool is very small the beds are too hard uncomfortable. Website also says fresh bake cookies at check in no cookies and when I requested still didn't have them ready.
Clean, spacious room with beautiful views. Great service staff. Cool fitness center. Excellent location in downtown San Antonio. Also, the channel line up was the best I've had at a hotel. I didn't like having to pay nearly $20 for parking for Each Night.
I love how close it is to the main River area and the cleanliness. Also, I liked the decor. I didn't get the pool view as it stated what I booked the room.
Very close to the Riverwalk and all its restaurants. Hard to find the actual entrance to the hotel. Room was clean.
It has a great location in downtown San Antonio and it was very quiet and clean. The room was a little crowded with furniture but what I really didn't like is that I was looking for a hotel with a parking lot in downtown San Antonio and although this is one it came with the surprise that I would have to pay extra for it which makes no sense, so after all it is a little expensive for what you get.
Close to Riverwalk.
The only thing that was not up to par was the breakfast menu and the sevice that was offered. I believe the resturant was not open for the time posted for breakfast and coffee was the only thing availabe for a timely departure.
the location was within walking distance to the Riverwalk locations that we wanted to visit. The hotel bartenders at night were great and served very interesting concoctions. The room was clean and comfortable, the AC was cold, there was enough parking, staff was courteous and helpful. we will stay here again. parking per night was expensive, the bar/restaurant had limited hours in the afternoon, towels were small, wanted more drink specials
I like the bed very much, it gave me a good sleep No drinking water in the room, not at all!
The covered parking and location. No convenience items were available for purchase. I needed distilled water for my CPAP breathing machine.
The location was great, not right in the busiest part of the Riverwalk, but for the price it was a pretty short walk! The pool was small but nice. The rooms seemed fresh and new-ish. The staff was friendly and helpful. No free breakfast and the Coke I bought in the lobby cost $3, but for the price I paid for the room that wasn't a HUGE deal. The parking cost extra but that is normal for hotels on the Riverwalk.
This hotel is extremely clean! The rooms have wood like laminate which is so nice compared to gross hotel carpet!! The staff was really friendly. I loved the location on the Riverwalk. I would stay here again!
The room was very comfortable, including the bed and pillows. We asked housekeeping in the hall on our way out for more pillows and not only was the gal we spoke to obliging, but she asked if we wanted soft or firm. The pillows were waiting when we arrived back to the room. We loved that the flooring was not carpet...that gave the feeling of it being even cleaner plus it would make it more hypoallergenic or those with allergy problems. The icing on the cake was the complimentary bottle of champagne they delivered to our room for our anniversary. Not a thing!
I liked that it was clean, and comfortable. The location was perfect, allowed us easier access to the museums and the alamo. There staff was very friendly I really enjoyed my stay
The convenience to the river walk was nice. The staff is very friendly and helpful. No shuttle from the airport to the hotel. We also reserved two rooms one with a king bed and another with two double beds however they gave the king bed away to someone else and we ended up with double beds in each.
Nothing. Didn't even stay there I requested two suites, only got two regular rooms. Charged me for two suites. I cancled the rooms and never got my money back. Horrible experience
Sleeping in the bed. The outrageous parking fee. $62. For a 24 hour period. I didn't need the room serviced but I did put my full trash can just outside the door in the am and it was still there when we checked out at 4:30 pm. The room was fine but not worth $250 a night. I thought it would be something special for that kind of money.