Where to stay near San Jose McEnery Convention Center
Flights to San Jose
Cons: When we landed they parked the plane a foot from where it needed to be. We all had to be reseated while they moved the plane a foot. It still didn't seem to work. It took 20 minutes before the door was opened to deplane.
Pros: Not Applicable option needs to be added to survey for companies like Frontier that don't offer any Entertainment other than the odd flight attendant zaniness. Frontier's snacks don't really qualify as 'food', either.
Pros: Kudos to the employees who really tried to help rather than pay mere lip service.
Cons: The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?