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-location -black hair in the sink -red hair in the folded towels -mold on the ceiling -lack of communication about when our room was ready
This hotel deserves a high rating! the location is great so close to everything, approximately a 8 minute walk from several places. If you are taking Uber there is an easy drop off/ pick up location right in front of the hotel. Very Modern and a great view! Staff was so sweet and they all wanted us to get the most out of Seattle. The staff will change your towels only if you make it obvious, they will restock and clean but towels were the only problem. Also the bathroom was nice but a bit small.
The location was excellent in the center of everything. Two blocks to convention center. Five to Pike's Place Market. Close to numerous excellent restaurants. Walking distance to Space Needle and Frontier Square. Rooms a little tight for more than a couple nights.
Location is great....rooms are small but comfortable. Bathrooms are extra small. Staff is friendly and amenities are nice Amazing to find free wifi at a hotel these days
Great hotel overall. There is a bar area on the terrace thats a great place to hangout and have a few drinks. Friendly staff, comfortable beds, even helped me out with my toothpaste i forgot at home. Close to pikes market and everything down town. Nothing, it was a great experiece.
Great hotel - reasonable for downtown hotel Everything was great
Very nice room when we finally got what we requested. Really helpful staff. Loved the daily wine tasting. On site parking was awesome. Perfect location. Didn't have the bay view room we requested (overbooked-not ok) so we were stuck on a lower floor the first night which was incredibly noisy. Also it was Gay Pride weekend so it was crazy there. The next two nights we had a top floor bay view room which was awesome except there was this random really loud noise (elevator grinding or something ) that woke us up several times each night.
Great location, friendly, helpful staff. Only stayed one night so we didn't get to sample all the amenities. Bed wasn't as comfortable as we are used to.
Complimentary wine ; bed comfortable; quick check in: room was nice; location; Temperature in the fitness was far too warm: could not adjust. Called staff but no response
Employees are great and helpful! Great location. More of a business hotel. I booked a partial view of the bay room and it was just that. Expected a bit more than what I was hoping for and was let down. Unexpected charges.
Great location, nice modern design inside, reasonably comfy beds. We arrived around midnight and needed another set of towels so we could all shower. They said sure, they'd send them up. An hour later, no towels. Called down, asked them to leave them in the hall so we'd at least have enough towels in the morning. They said sure, we'll do that, sorry for the delay. Morning comes - no towels.
The motif is a great place to stay. I went to Seattle with my boyfriend to celebrate his birthday. It was the perfect location as it is in the middle of downtown Seattle. We didn't have to go far to get a bite to eat or to have a few drinks. It's a nice hotel, the rooms were clean and it was very spacious. Coffee and water in room. They upgraded our room since it was a special occasion. Overall I had a great time and I will stay there again when I go back to Seattle.
Nice, well-kept up. Good location.
how helpful the women at the desk who were juggling multiple task and were able to find us a car in the 9th hour.
Cleanliness, great linens and mattresses, accommodating staff All good Was under the impression I could self-park my car.... Had to pay the exhorbitantly priced valet parking for my stay. $43.00 a day. Really?!
The bed/bedding was amazing Having to pay for room internet
The staff made sure we were accommodated during our stay, they even welcomed our small dog with no added cost. We were having issues with our home and needed to stay in a hotel local. I'm so glad the Sheraton is where we picked.
Good location Conceiger was unhelpful. She had zero interest in assisting.
Would've appreciated prior information on airport shuttle, but got nothing. Concierge Couldn't locate my reservation. Got a handicap room, okay, but right next to the elevator, so very noisy. Paper thin walls, could hear the people in the next room talking as if they were in my room. At least put insulation into the shared door! Hair in the shower when we arrived. Toilet was running non-stop. Maintenance man came to fix it twice, both times came unannounced. Closet sucked, hangers weren't even high enough to hang a dress shirt without hitting the floor.
The clean place and very good view ! No microwave . And I can not get warm water when I get tummy ache .And we hope next time we can see it there:) and no free wifi. The lobby wifi is good but upstairs have no wifi connection . .........do we really need to write that much and hope right now the word number is good enough to send
reservation process easy and hotel wonderful.
Vey clean rooms. Friendly and helpful staff. Great location in the city. Love the view. And very affordable Nothing
The location was perfectly located to walk to the Seattle Aquarium and the other downtown shopping, food, and tourist attractions. The staff was fantastic as well! Our hotel room didn't have a great view and the beds were not the most comfortable. The guide on the tv didn't work so we struggled to find child appropriate programs while we were in the room.
Everything except the exorbitant amount of cost for items in the room that were set to a weight sensor. I bumped the fridge and was worried that they charged my card that night. Nothing went through, thankfully. Other than that, everything was excellent!
The staff was very helpful and accommodating to a large party. It would be nice if they had a hotel shuttle.
The View, large windows. Comfortable Beds. Setting and Decor of the Rooms. Location.
Everything was fine All other hotels in this class usually provide free internet. Even if one has to pay I don't understand the exorbitant cost. Shameful gouging!
1. Late check in around 12:30 am - due to construction and lateness of hour, it was very difficult to get in the hotel... doors locked, escalator not working, ... When it was pointed to check in Peloponnese, not a note or tone of sympathy! How can Westin put someone front desk with this type of attitude 2. Hotel fire - when we got back late afternoon there was fire earlier in the day that has left very smoky smell in our room. They put out notes but when we checked out following morning, I had to bring it up in conversation.
central city location this is not a luxury hotel. The pool is barely adequate.
Pros: Located within short walking distance of shopping, transit station, monorail, restaurants, and Pike Place Market. Staff friendly and helpful. Soft, comfortable beds and pillows, like sleeping on a cloud. Beautiful views of the city. Cons: A single staff member at the concierge desk treated us as if we were bothering her and wasting her time after we had patiently been waiting for 5 minutes or so for her to finish with a phone call before helping us, as if us waiting quietly near the desk to ask a question was somehow an annoyance to her.
Well done to the Westin staff. Best hotel best value!
Although we like the convenience of the location, the parking ramp spaces are too narrow. Someone hit our vehice during our weekend stay. We filed a report, but no one has followed up with us. Very disappointing.
We booked this for our honey moon. Nightmare Small room. They then upgraded us yo a suite and chafed us a fortune. No sorry, no offer to make our stay better. So upset will never stay again. DR. Brian Bledsoe
really liked the shower
Location is central, walking distance to everything. Very clean. Super comfy bed. Everything is extra. Need wifi? Pay extra. Parking? Extremely expensive. Staff are confused, rude, and seem that they don't want to be there. Parking was a huge ordeal as reception didn't know anything about it. Had to go back and forth to reception to get key activated. Check in and accessing the parking took over an hour. Calling reception feels like you have disrupted them from something important and have no time for you. Rooms are beautiful but any notice on walkway echoes inside, at all times of the day/night. Very noisy.
The Fairmont was the perfect romantic weekend getaway. Walkable to coffee, wine bar, excellent resturants, several theaters and Pike Place for breakfast at Lowell's. Service was top-notch. Staff was personable and attentive. I didn't like having to leave.
A little outdated
beautiful indoor lap pool encouraged exercising; large comfortable rooms with excellent mini-bar and tea pot (so often just a coffee maker and I drink tea); great location - easy walk to tourist sites and waterfront
I am a member of the presidents club and the morning of received an email to allow me to check-in prior to leaving my home town. I clicked the link, put an arrival time and how is was arriving etc.. a few hours before my expected arrival I received an email informing me that my room was ready and to pick up my key from the doorman. Also in the email were driving directions from my location. I arrived doorman had my welcome packet and I went right to my room.........slick! cant think of a thing that I didnt like
Close to business district, restaurants, and entertainment... Given the room rate, free bottled water should be supplied...not $8 per bottle.
Great location, short walk to Pike Place Market. Wifi is not included in the room price.
Great staff. Great location. what could be better? It's the best
Hotel and service were both great. Would stay here again. We had an unexpected guest stay the night with us and apparently due to fire codes we could not get a rollout bed delivered. We were in a suite so I don't know what type of room it would have fit in.
This is a beautiful hotel on the water. The rooms are immaculate. The staff always helpful. The restaurant was an added bonus. Would definitely stay again.
The room and staff were great!!! Clean everything!!! Great location!!! Overpriced valet parking $41.00!!! Just ridiculous!!!
The location and the lobby guest lounge. The lack of parking forces you to use the valet at $41/day. A hotel of this prestige should offer a continental breakfast and free coffee in the dinning area. I've stayed at many hotels in this price range that do offer it and parking for guests is free. Definitely paying for the location and name.
Easy walking access to pike place and downtown Seattle Beautiful lobby Great place to sit and watch the water Very romantic Cozy bed Good food from room service Also loved the little convienence store in the lobby! Staff wasn't super helpful, but I'm thinking that was mostly because it was the holidays and it was pretty busy The hotel cleaning staff kept on changing the shower head to the one we didn't like and we had to keep changing it back. That was just a little weird. Wish our room had a tub. Thin walls.
Fireplaces in every room. Cozy feeling of a lodge and views of the stormy water. Our water view room had a piece of dock equipment (mobile people gangway or something) partially obstructing of our water view.
Nice overall Thermostat and fireplace did not work. Shower splashed water out in bathroom.
As tourists, the location was ideal and right in the middle of a ton of sites and restaurants. The decor and view were incredible as well, and I highly recommend cocktail hour in the gorgeous bar. We had dinner and breakfast at the restaurant and both were incredible. Would absolutely recommend this to friends, and wouldn't hesitate to stay here again. The only complaint I have is that we had issues with our fireplace, and while I'm sure 98% of it was user error we also kept getting conflicting information on how to make it work from various hotel staff. We must have asked for instructions on how to turn it on and off four different times and were told four different instructions on how to operate it.
Nice waterfront location & lounge area. A bit dingy & a little shabby. Expensive waterfront room partly obscured by equipment, and staff not helpful w.r.t. finding alternative room. Bar is very loud but nice location & lively.
the Staff were So friendly & helpful..and Everyone was always Smiling! Décor was Just what I love...I call it "Rustic Elegance"...food was Very good. My room on the water was perfect and could have sat by my window on the water for Hours. Great location since I had the choice of walking to many things or take your shuttle. Will come again!! Too bad there isn't an "Upper Deck" or terrace on top where people could sit maybe half indoors/half out, to take in the views.
Located right on the waterfront. Beautiful common rooms and restaurant to look over the water and watch the sunsets.
I've stayed in better economy type inns. Cool location , but way dated and a need for up dating. The price didn't match the facilities
I was charged $16 additional parking for coming to the hotel 2 hours before check in. On top of the $30+ I was already paying for parking there.
The location was perfect. You're walking distance from the space needle and pike place market. The room was clean and the bed was always made when we got back at the end of the day after going around the city. You're only a few blocks from the Westlake light rail station which takes you throughout the city and as far as the airport which is convenient.
The bed was uncomfortable. The bathroom was very small
No water in vending machines, $6 for bottle water in room
Terrific location, nice & clean.
Good, clean rooms. Good happy hour in the bar. Helpful staff. Gym is below basic.
Great location for good price. Very nice, up to date, clean, and top notch. Lovely bar! Nice restaurant . Ask to borrow an umbrella at front desk! Don't need to bring your own...
Great service; good meal value; good location, nice view. Room keys didnt work sometimes
The elevators are fast and the location is perfect for Seattle sightseeing- Space Needle and Pike Place Market are blocks away. We loved the close proximity to the best restaurants in Seattle: Lola, Dahlia Lounge, Dahlia Bakery, Etta's, Palace Kitchen, Serious Pie. The room was comfortable and large. We liked the split bathroom with bathtub/toilet on one side and sink/mirror on the other. The heater was inconsistent- when it was blowing, the room was too warm, but when it turned off the room was a bit chilly.
I only liked how close t was to my destination Options were given to the type of room I would like. I chose the quiet room option. Promptly at 7am in the morning all 4 days I stayed there they started construction from what sounded like in the adjacent room. When I brought this up to the front desk they acted confused and acting like I was crazy and tried figuring out an explaination for the sounds other than construction. Said they"would send someone up to investigate" I was so peeved about this I went down stairs to complain directly and they informed me that they are indeed doing construction and they're supposed to start at 9am. While I was down there I complained that when I took a shower regardless of the length of time I was in the shower. The water flowed freely into the bathroom and filled it up with water and I had to use 3 out of the 4 towels given to me to soak up the water. The front desk person said they wouldn't immediately send up more towels. And never did follow through with their "solution" for the problem. Lastly. The tv had a high pitch whistle whenever it was on. This increased and decreased with the volume.
I loved the room service options, and that you can order it 24/4. I also loved the in-house breakfast ordering. The food was delish, the room was clean, great pillows, view, and friendly staff. You might freak out over their expensive parking ($39 a night) But if you're staying for a short visit like we did, it is actually great. They let you keep your car there till 3pm, even though check-out is 11. So we were able to walk to Pike Place, aquarium, and do all that fun stuff without having to move our car and pay for more parking.
Love being so close to everything. Went to a concert at the key arena and the taxi rides were really cheap since we were so close. Within walking distance to pikes place and the water. We wanted a bigger balcony. I proposed on the night we stayed there expecting a view of the Space Needle and room on the balcony to do it. The balcony was barely big enough to stand on.
historic hotel; restored- excellent job on restoration- well maintained- very friendly & personable staff; in the heart of downtown location n/a
Location was superb and easy to reach by Light Rail from airport. Hotel is charming and staff friendly and accommodating. It was the hotel of choice as we knew its reputation. Room was small but the price was very good for DT Seattke in summer. No view but we only needed a place to sleep for a few nights.
The vintage quality throughout
Awesome hotel close to Pikes Place Market. Easy walk to restaurants. Macy's (hotel discount) right across the street. Friendly, helpful staff. Will stay again.
There was an old musty smell
Beautiful well kept property in great city location. Wonderfully friendly and helpful staff. Plus "Oliver's" bar makes the best Martini's in Seattle. Nothing
No tea coffee making items in room expensive to buy a cup of coffee
friendly staff too expensive
Everything. From the moment we arrived, the Valet was superb, the doormen were excellent, the front desk staff were fantastic, and the room was great. Every touch point with the staff was top notch. No
everything first class
The location is great and the room is very nice. The front desk check in person mixed up our check-in information and even though our booking was for 2 nights, she insisted that we were only booked for 1 night. She wasn't apologetic at all about the mix up since we used a "discount booking agency" (her words not mine). So be aware of the hotel staff's snobbiness when you book through a "discount agent" (i.e. travel websites).
The amazing sheets!! The view of the parking lot and super dark hallways.
We had a great time! Very nice hotel, though I think I expected the rooms to be more extravagant, but they are very nice. I almost stole the bed...slept like a rock. Very cool NYE hotel...they held a party downstairs that was all part of the hotel price for the night. We had an awesome time and this will likely become a tradition for us. Staff is extremely professional and polite. Right downtown, equidistant from the stadium/ball park and central part of downtown Seattle, so most things are available to you by foot. For such a nice hotel, the fitness facility was pretty cramped and awful. We've stayed at Hotels that charge much less with much better gyms. Other than that, super nice place!
Very nice hotel. Friendly front desk. Beautiful lobby. Concierge could have known more about local restaurants. His advice was good, but could have been better. The locals gave excellent restaurant advice. Otherwise, it was great.
Bed was soft Dogs next to us barking all night No gym as advertised Room couldn't get colder than 66 degrees
Boutique vibe, comfortable bed, trendy decor. Room was a little rough around the edges, didn't have the luxury feel I'd expect for $300+/night. No coffee or microwave in room.
the atmosphere was very cool and swanky. the bar was a nice little place to hang out at the end of an evening. the cool corner king room was a nice size with a lot of windows. we were first put in a cool corner king room on the 'garage side' of the hotel. it was horrible. we were moved quickly down some floors but on the other side of the building. i wouldn't have recommended this hotel had we been booked on the garage side of the hotel, especially in a cool corner king.
The location was great Too dark old Hotel needs updates not your average W very slow at getting Baggage From storage room that faces the parking garage feels like a dungeon
The location is excellent and the information provided by the hotel was very good as well. The gym was also first rate.
Location Ridiculously high parking charge, no coffee maker in the room, no onsite jacuzzi, no club room. I would probably choose one of the other Seattle Starwood properties in the future.
The service was great. People were really nice and I got a free upgrade. I didn't particularly like the beds at the W. They felt lumpy. I stayed in The Westin the day after and I LOVE their beds! I also didn't really like the dark, club feel and the loud music in the lobby. I just wanted to relax and felt like I couldn't at the W.
It's a nice, clean hotel with quiet rooms in a great downtown location. Their pillows may be the most uncomfortable thing I've tried (and failed) to sleep on.
The place was clean and beautiful... staff was friendly and informative... free wine was the highlight :) food was delicious and well worth the price... it was a really amazing stay and they had lots of extras if you chose to get or do something more I was really looking forward to sleeping in since the check out was noon... but the maid service started its duties at 9 am... so there went my sleeping in... also... my staying in (do not disturb) card got put under the breakfast menu and I had the cleaning crew come in into my room before I could stop them... even though I had the tag of "conserve and decline maid services" hanging on my door
I loved the very friendly and helpful staff. The food in the hotel restaurant was very good, and quite affordable. Also liked the option of opting out of housekeeping, I always feel I need to pick up all of my things to make their job easier. Was great to just let it be, more relaxing! I would definitely stay there again.
It was clean and accommodating. The staff was friendly and helpful - we would stay here again.
The staff was great and the hotel was perfect. The only issue was that I purchased the breakfast package for our room. The hotel resturants was being remodeled. So the hotel staff said you will just get it to your room, which I thought was great. Well it wasn't I played phone tag with room service for about an hour and every time I called front line staff they said they will have them call us. We received one call and they hung up on the other end. So we didn't get breakfast, but the hotel did comp valet parking because of it so still worth it.
I enjoyed the friendly service, fast elevators, starbucks coffee in the morning, and the over all cleanliness of the room. I also enjoyed how quiet everything is from the a/c to the bedroom door to the elevator doors in the hallway. Everything was quiet. The mattresses could have been better quality. The linens were nice upgrades but the mattress felt like a cheap budget line mattress. Also, the robes that were offered in the closet were gross to the touch. They should be replaced immediately with new plush robes. I mention that because plush robes are advertised as one of the luxuries of staying in that room.
I loved the decorations and the comfortable "living room" downstairs. We sat and read while the kids played chess for about an hour. They also have a wine happy hour but we were always out. We received an email the day before we checked in giving us some choices on room location, early check-in, bed size, etc. One of the choices was "spacious room" which we asked for because there was 4 of us. We weren't expecting an upgrade but sometimes some of the rooms have a little more space than others. We literally got the smallest room available. There was this big huge wall right next to the window. The other rooms had two windows and the additional space. We really wouldn't have thought much of it except for the fact that we requested a spacious room when asked. My point is, don't ask me and then give me an even smaller room than normal. The other problem was there were only 3 towels in the bathroom. Again, there were 4 of us…We called twice to request additional towels. Finally, my husband found a staff member in the hall and asked them to get us towels. The next day the cleaning person left us 3 towels again. Called to request towels AGAIN, no towels. Found the closet in the hall unlocked and got some towels out of there. I also don't like the fact there is no coffee maker in the room. I don't want to have to get dressed to go down and get coffee. For the price, I would like to have someone respond to my requests.
Kimpton hotels have yet to disappoint me. It costs more, but is sooooo worth it! They have small details that make you feel welcome and that they are truly glad to have you. Just the price. But it's worth it!
We paid for an upgraded room on a high floor with a city view but our only window faced an office building about 50 feet away across an alley. We could see nothing else.
The rooms were pretty and very spacious. My friend and i went on a weekend girls trip and it was very central to all of downtown. Room was clean and neat. It took us 2 hrs to get our room. I got a text in the morning from Kayak saying the room will be ready for check in at 3pm. We got to the hotel a litle before 4 and they said theyre backed up and it'll be roughly 20min and they'll call us when its ready. My friend and I leave our bags to go grab food at Pikes Market and come back because we had a 5pm rental car. We didnt get a call til 5pm that it was ready. I didnt appreciate that the room wasn't ready by "check in time" because that's 2hrs of our money wasted away in rushing and waiting when i could be in my room already...
From start to finish Ethan and the team at Hotel Monaco were phenomenal. They made my girlfriend and I feel like the most important people to them. Nothing. It was all great.
The staff was extremely helpful, friendly and welcoming! Even though we arrived very early in the day, they were very accommodating by handling our luggage and making some excellent suggestions on nearby things to do and see while we waited to check in. I really, truly cannot say how absolutely impressed we were with the staff, their positive attitude and attentive nature. It was perhaps one of the best hotel stays we've experienced and it was all because of the people who work here!
Everythin was perfect, decoration, staf, location everything
The size of the room was good and the decor was young and hip. Also the hotel staff were all friendly and helpful. Perfect for travel
Convenient location. Well appointed room. Excellent staff.
Great service. Water front view was partial but still nice
Great staff and great amenities, but the service stands out above all else. Hotel restaurant menu was a bit thin and hotel overall was pricey.
Clean and large rooms with great movie selection View of downtown was obscured a bit by an ugly backlot.
I enjoyed the room! The resterant was splended aswell. The bathroom was amazing! I never take bath, but I jus had to at hotel 1000, the tub was huge! I would totally stay again The only thing I did not like about the hotel was how confusing the payment was... but everything else was perfect!
Everything was excellent. Staff were extremely helpful and friendly. Bed were comfy and the bathroom Tub set up was amazing! The hotel was perfect however, on Kayak it is listed as having an airport shuttle witch is not the case. They do Have an around town car but no airport shuttle so plan on spending an extra $100 in taxi fees to and from the airport.
The location was great, in the heart of downtown. The room was absolutely amazing, with plenty of light, a gorgeous bathroom, and the whole thing was kept very clean. However, the shining star of this hotel was clearly the staff. They go out of their way to make you feel welcome and to accommodate any needs you have. We stayed for our 10 year anniversary, and this was the best hotel experience we have had in those 10 years. If I had to pick anything it would be that the room service food from BOKA was slightly overpriced. It was good though so I can't complain too much.
Helpful friendly staff, stylish modern furnishing and lighting in room, safety deposit box in room, good size tv (with CNN), good bed, good food in restaurant. nothing
Well located downtown. Well designed. Great staff and good coffee and champagne in the lobby. Lovely rooms. Tubs fill from ceiling which is a little silly and splashes on the floor. Minor complaint for a lovely hotel,
The entire staff was friendly and courteous and seemed to want our stay to be a pleasant experience, and it was! The room was clean, tastefully appointed and well laid out. The bath was great with a large soaking tub and a separate shower. $40 charge for valet parking
Everything. Food was great. Staff was very helpful None
Great location and very friendly staff. Room was very nice with a great bathroom. Bed was great and room was very clean. I would recommend this hotel. A little hard to find hotel because the name is on the side not on 1st Ave. Just the bldg address number 1000. Parking price kind of steep. $40.00 plus tax and something came to about $46 a night for one car.
Close to office Not enough menu variety, unfriendly atmosphere, uptight environment, location of in room bar in double queen inconvenient, needs more lighting, views are not appealing; closed blinds entire stay
Thanks to Desiree, Steve, and everyone else who made our stay a great one! And, thanks for the sparkling wine!
Wine happy hour, nice rooms, staff usually friendly Bed was horrible! My body is killing me! Parking is crazy expensive (especially when you're already paying over $250 a night).
The location was great for the downtown seminar I attended Paying the very high parking fee
Excellent location and Every staff member was perfect! No!
The location The bathroom floor wasn't clean nor was the bathroom counter.
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Hidden fees and high parking fees Price
It was close to the ferry. The lobby was small but stylish. There were not a lot of people around so it felt homey. The rooms are small.
It was very beautiful. The location was really awkward to get to. It was also mandatory to have valet parking and even bring our luggage down we couldn't just get a cart and bring it down ourselves
Overall ambiance, friendly staff, well-appointed rooms, very comfortable bed. Great location, excellent views--would definitely stay there again, without any hesitation. No--hotel was absolutely perfect.
From check in to checkout it was a great experience.
The Alexis Seattle was a pleasant surprise. We absolutely loved it!
Great and accommodating staff. Wine hour was a friendly place to meet other guests. Close to everything in the downtown.
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