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Great hotel overall. There is a bar area on the terrace thats a great place to hangout and have a few drinks. Friendly staff, comfortable beds, even helped me out with my toothpaste i forgot at home. Close to pikes market and everything down town. Nothing, it was a great experiece.
Complimentary wine ; bed comfortable; quick check in: room was nice; location; Temperature in the fitness was far too warm: could not adjust. Called staff but no response
Great location, nice modern design inside, reasonably comfy beds. We arrived around midnight and needed another set of towels so we could all shower. They said sure, they'd send them up. An hour later, no towels. Called down, asked them to leave them in the hall so we'd at least have enough towels in the morning. They said sure, we'll do that, sorry for the delay. Morning comes - no towels.
The motif is a great place to stay. I went to Seattle with my boyfriend to celebrate his birthday. It was the perfect location as it is in the middle of downtown Seattle. We didn't have to go far to get a bite to eat or to have a few drinks. It's a nice hotel, the rooms were clean and it was very spacious. Coffee and water in room. They upgraded our room since it was a special occasion. Overall I had a great time and I will stay there again when I go back to Seattle.
Employees are great and helpful! Great location. More of a business hotel. I booked a partial view of the bay room and it was just that. Expected a bit more than what I was hoping for and was let down. Unexpected charges.
Great location, friendly, helpful staff. Only stayed one night so we didn't get to sample all the amenities. Bed wasn't as comfortable as we are used to.
Very nice room when we finally got what we requested. Really helpful staff. Loved the daily wine tasting. On site parking was awesome. Perfect location. Didn't have the bay view room we requested (overbooked-not ok) so we were stuck on a lower floor the first night which was incredibly noisy. Also it was Gay Pride weekend so it was crazy there. The next two nights we had a top floor bay view room which was awesome except there was this random really loud noise (elevator grinding or something ) that woke us up several times each night.
-location -black hair in the sink -red hair in the folded towels -mold on the ceiling -lack of communication about when our room was ready
The location was excellent in the center of everything. Two blocks to convention center. Five to Pike's Place Market. Close to numerous excellent restaurants. Walking distance to Space Needle and Frontier Square. Rooms a little tight for more than a couple nights.
This hotel deserves a high rating! the location is great so close to everything, approximately a 8 minute walk from several places. If you are taking Uber there is an easy drop off/ pick up location right in front of the hotel. Very Modern and a great view! Staff was so sweet and they all wanted us to get the most out of Seattle. The staff will change your towels only if you make it obvious, they will restock and clean but towels were the only problem. Also the bathroom was nice but a bit small.
Location is great....rooms are small but comfortable. Bathrooms are extra small. Staff is friendly and amenities are nice Amazing to find free wifi at a hotel these days
Great hotel - reasonable for downtown hotel Everything was great
The location was perfectly located to walk to the Seattle Aquarium and the other downtown shopping, food, and tourist attractions. The staff was fantastic as well! Our hotel room didn't have a great view and the beds were not the most comfortable. The guide on the tv didn't work so we struggled to find child appropriate programs while we were in the room.
The clean place and very good view ! No microwave . And I can not get warm water when I get tummy ache .And we hope next time we can see it there:) and no free wifi. The lobby wifi is good but upstairs have no wifi connection . .........do we really need to write that much and hope right now the word number is good enough to send
The bed/bedding was amazing Having to pay for room internet
Would've appreciated prior information on airport shuttle, but got nothing. Concierge Couldn't locate my reservation. Got a handicap room, okay, but right next to the elevator, so very noisy. Paper thin walls, could hear the people in the next room talking as if they were in my room. At least put insulation into the shared door! Hair in the shower when we arrived. Toilet was running non-stop. Maintenance man came to fix it twice, both times came unannounced. Closet sucked, hangers weren't even high enough to hang a dress shirt without hitting the floor.
Vey clean rooms. Friendly and helpful staff. Great location in the city. Love the view. And very affordable Nothing
Nice, well-kept up. Good location.
Everything was very clean and comfortable The staff did not give us any information about what the hotel provided (like breakfast or where to find anything). They also did not explain how the elevators worked....we ran into multiple people who were confused as to how they worked. We stayed in the deluxe king corner room and it really wasn't anything special, no soaking tub or really anything extra...just a few extra windows.
Cleanliness, great linens and mattresses, accommodating staff All good Was under the impression I could self-park my car.... Had to pay the exhorbitantly priced valet parking for my stay. $43.00 a day. Really?!
how helpful the women at the desk who were juggling multiple task and were able to find us a car in the 9th hour.
reservation process easy and hotel wonderful.
Good location Conceiger was unhelpful. She had zero interest in assisting.
Great location, short walk to Pike Place Market. Wifi is not included in the room price.
The old world flavor and charm of a luxury hotel that has been updated without losing its taste. Nothing.
The indoor pool and hot tub the high thread count of your sheets Coffee should have been provided in your room.....bothersome to have to go to the gym every morning!!
A little outdated
The pool and hot tub and work out room - wonderful concierge
Location and staff The room didn't cater for children (i.e. we booked a suite and needed a fold up bed)...
The Fairmont was the perfect romantic weekend getaway. Walkable to coffee, wine bar, excellent resturants, several theaters and Pike Place for breakfast at Lowell's. Service was top-notch. Staff was personable and attentive. I didn't like having to leave.
I am a member of the presidents club and the morning of received an email to allow me to check-in prior to leaving my home town. I clicked the link, put an arrival time and how is was arriving etc.. a few hours before my expected arrival I received an email informing me that my room was ready and to pick up my key from the doorman. Also in the email were driving directions from my location. I arrived doorman had my welcome packet and I went right to my room.........slick! cant think of a thing that I didnt like
Close to business district, restaurants, and entertainment... Given the room rate, free bottled water should be supplied...not $8 per bottle.
Great staff. Great location. what could be better? It's the best
beautiful indoor lap pool encouraged exercising; large comfortable rooms with excellent mini-bar and tea pot (so often just a coffee maker and I drink tea); great location - easy walk to tourist sites and waterfront
The steam room, spa, cafe, bar, and 24 hour room service with quality food were all great perks. Jaime No complaints.
Lap pool & spa were outstanding. Room service coffee was inconsistent.
I found the bed and pillows to be most comfortable. The bathroom and room itself were quite spacious. I found the hotel staff to be friendly and accommodating to my needs. N/A
Good location to walking downtown and easy to get to from the airport using the light rail. The hotel wanted to charge for wifi, that should be free these days.
I liked the staff, the ambiance, and the room's modern amenities. The weird bathroom door.
Great location and super friendly staff. We were glad to be here without our kids. My only gripe is that the tv channels are very limited and you have to pay a lot extra for every tiny thing, even internet. In this day and age I think everyone should be giving out free internet!
My whole family of 6 loved this hotel the staff and location
Location was convenient, restaurant was great, and the fitness center was excellent Only complaint was that the room wasn't soundproof to the hallway. I could hear everything outside the room in the hallway.
It was my girlfriend and I's first trip to Seattle. The hotel was within walking distance of anywhere you'd wanna go. The staff was super helpful and we were able to squeeze everything we wanted to do within the weekend we were in the city. Whether it's shopping, a concert at the paramount, the space needle, the farmers market, or just wanting to explore the city, the Hyatt gives you the opportunity to do all these things without needing any transportation other than you two legs.
Hotel is well appointed and the staff is excellent!
Good location in downtown that is walking distance to most downtown sites. Lobby restaurant had great breakfast. Thin walls allowed voices and tv to be heard from neighbors.
Should provide free drinking water
Clean, comfortable, and spacious room. Courteous enough staff. Impressive building, with great location. Despite the high price of the room, they nickel and dime you for everything. Parking is not included in the price, even though the Hyatt owns the adajecent parking garage - hotel guests pay the same rates, if not more, than the general public who uses the same garage. Not a single movie channel (hbo, etc), so that you will have to buy their on demand movies for $20. Room service is overpriced and mediocre, with small portions.
The room was very nice and modern, bed was comfy, and the workout facilities were excellent! Nice to have a Starbucks, deli, and sushi restaurant attached to the hotel. Didn't like that I had to pay for access to the internet. $10/day for low speed, $15/day for high speed. A nice place like this shouldn't nickle-and-dime its customers, especially when even the cheapest Motel 6 usually offers free wi-fi these days.
Nice quiet room, large very nice bathroom, helpful friendly staff, overall an excellent 4 star hotel. Winter rates are very reasonable, summer not so much...Good food and shopping with in walking distance, all except for breakfast, never did find a "good" breakfast despite paying $45 for two. I'll be back. Parking. Valet $45 / Self $30. Saturday nights self parking is full.
The staff was very friendly and helpful. I reserved a king suite and the bathroom and tub were amazing. I also liked the push button shades that allow you to completely darken the room. For breakfast one morning I ordered room service and it arrived on time and was delicious. The pillows were comfortable. Starbucks is located right downstairs! Two of my "clean" towels had a lot of hairs that were not mine. In fact one had a big hair ball folded in it. That was kinda nasty to find after taking a bath. The bed was not very comfortable and made my back hurt. I thought since it was firm that my back would love it but I was wrong.
Fantastic and clean rooms, and amazing staff. Would love to visit again.
Want a spa on location
View and room was very nice. Great service. Bedding is not very comfortable. Feels like all you have is a sheet on your bed. Super short bath tub.
Rooms and facilities were clean and quite luxurious, great location and very friendly staff.
Great location, comfortable bed and nice tv. No gym
Location is central. Walking distance to everything. Room was spacious and my bed was big and comfortable. Front desk staff was helpful and very accomodating. All in all, I enjoyed my stay and would love to stay in Paramount hotel again the next time I visit Seattle. None
Staff was very attentive and helpful. I was able to check out and store baggage until later in the day when I got my vehicle out of valet parking. This allowed me to attend a meeting without concern for moving my car. Saturday night was a little noisy on my floor. Too much St Paddy's Day celebration I suppose.
We like that it's so close to the theatre The wet towel in the tub
Great location. Comfortable bed. Very friendly and helpful staff
Staff, beds and location
The room actually exceeded my expectations, based upon price and photos. The bed was comfortable, the room was just the right temperature, and LOVED that the shower stall was bathtub sized without a bathtub. The toiletries provided were top quality, as well. The staff was very friendly and welcoming, and had me checked in and out with light speed. Definitely will come back and am already recommending the Paramount to my coworkers who travel in and out of town. A stocked refrigerator would have been nice, but all I really missed was cold water to drink.
Very pleasant and friendly. Great location! Extremely clean. Perfect for our trip!
Very central location. Easy to get to, easy to get out of. Great bed and bath. The Internet was slow.
Close to all the life of the city e.g. water, restaurants, shopping, etc.. I had booked for three rooms and when checking in the front desk let me know I had booked for 5 rooms? I showed them my booking and they said I would have to go back to booking.com
The room was spacious! Breakfast food options and service were terrible and to make it worse, I had pre-booked it for three mornings... It was one awful meal experience!
Your staff is professional and friend. The location is convenient and the facility is good. I would recommend your hotel to my friends and colleagues. The hotwater system needs to be upgraded.
Friendly staff and central location. Having to pay for internet!
The location was great, we had a huge room, and the staff was exceptional. We were able to check in early -a blessing- since we had just finished a cruise and had no where to put our bags. We were also able to leave out bags for free after check-out when we has several hours to kill before heading to the airport. I wish there had been a pool, and the restaurant prices were 10% too high for the quality.
Location is good. Staff is extremely disrespectful and not willing to help.
good beds old room, no hot tub
Parking attendants were not friendly; made it very uncomfortable to valet park my car. It also became annoying when they were not readily available.
Fabulous views from our room. Very convenient location. Parking valet is inconvenient and expensive.
Renovations at the restaurant caused slow service for dinner, location a bit further from eateries than thought
great bed and view from the 29th floor. staff was very accommodating. up the hill the first time was a little tough but it really wasn't that bad. the hotel lobby smells like the restaurant which can get a little overwhelming when first walking in.
The staff was friendly We had dinner at the hotel and were not mentioned any of the specials going on for New Years so that was poor I thought and the hotel and our room smelled like chlorine, which is not something that you want to smell in your room, also when your paying for a room you should not have to pay $32 for parking, when we paid for the room and dinner.
Location and how nice the rooms where The hot water was a problem... Barely could get any and allot of times I got burned. I called to have them fix it and nothing changed.
Convenient to my meeting and public transit.
Clean hotel. Nice weight room. Wait for check in was very long. On a Friday night at 6 PM there was only one receptionist checking in patrons. We waited almost one hour in this line. Expensive parking (~40 per night.)
the comfort of the room.
Staff always made us feel pampered. Bed was very comfortable. Breakfast buffet was good. Well-maintained, very clean, nicely designed and decorated. Convenient location. Construction noise from the skyscraper going up next door. Said skyscraper also blocked view. Unfortunately, neither is within their control, but did cost them a star overall.
The rooms were spacious, comfortable and clean. The concierge(s) were very helpful and friendly. The location was pretty good- walking distance to many attractions. I was not informed when I checked in that a fee of $150 would be held off my card for the duration of my stay at the hotel. I checked out yesterday and have not had the money return to my account yet.
The location and views of Puget Sound/Seattle are amazing. And the staff was friendly and helpful - the concierge team was especially knowledgable for visitors like us that wanted to truly explore! The lobby seemed outddated (looked like there were about to start renovation though), and the under-building parking seemed antiquated. Next time, we will just use Metro transit and taxis.
excellent service and attention to detail by staff. Lounge and restaurant very inviting areas and R View (restaurant on 28th floor) has a phenomenal view! 5 to 6 blocks easy walk to shopping and restaurants or Pike's Market. Free breakfast or parking on weekend. Breakfast is hot and has a great menu (not continental). Menu at R View is limited, and a little pricey for the small amount of food served. Parking is $30 a day. Some people not in good physical shape might find the walk from the hotel difficult and long.
We really enjoyed our stay at the Renaissance. We especially appreciated the free room service breakfasts. What a treat! The room was very nice and we were very comfortable. The television could have offered more selections. We wanted to watch the Huskies game and the station that the game was on wasn't available.
The hotel staff was friendly and accommodating. You felt welcome from the time you walked in the hotel until you walked out. The location was excellent with easy walking acess to Downtown Seattle. Nothing negative about the hotel during my stay.
Very nice hotel. Friendly front desk. Beautiful lobby. Concierge could have known more about local restaurants. His advice was good, but could have been better. The locals gave excellent restaurant advice. Otherwise, it was great.
the atmosphere was very cool and swanky. the bar was a nice little place to hang out at the end of an evening. the cool corner king room was a nice size with a lot of windows. we were first put in a cool corner king room on the 'garage side' of the hotel. it was horrible. we were moved quickly down some floors but on the other side of the building. i wouldn't have recommended this hotel had we been booked on the garage side of the hotel, especially in a cool corner king.
The amazing sheets!! The view of the parking lot and super dark hallways.
The service was great. People were really nice and I got a free upgrade. I didn't particularly like the beds at the W. They felt lumpy. I stayed in The Westin the day after and I LOVE their beds! I also didn't really like the dark, club feel and the loud music in the lobby. I just wanted to relax and felt like I couldn't at the W.
Location Ridiculously high parking charge, no coffee maker in the room, no onsite jacuzzi, no club room. I would probably choose one of the other Seattle Starwood properties in the future.
Boutique vibe, comfortable bed, trendy decor. Room was a little rough around the edges, didn't have the luxury feel I'd expect for $300+/night. No coffee or microwave in room.
Bed was soft Dogs next to us barking all night No gym as advertised Room couldn't get colder than 66 degrees
We had a great time! Very nice hotel, though I think I expected the rooms to be more extravagant, but they are very nice. I almost stole the bed...slept like a rock. Very cool NYE hotel...they held a party downstairs that was all part of the hotel price for the night. We had an awesome time and this will likely become a tradition for us. Staff is extremely professional and polite. Right downtown, equidistant from the stadium/ball park and central part of downtown Seattle, so most things are available to you by foot. For such a nice hotel, the fitness facility was pretty cramped and awful. We've stayed at Hotels that charge much less with much better gyms. Other than that, super nice place!
The location is excellent and the information provided by the hotel was very good as well. The gym was also first rate.
The location is great and the room is very nice. The front desk check in person mixed up our check-in information and even though our booking was for 2 nights, she insisted that we were only booked for 1 night. She wasn't apologetic at all about the mix up since we used a "discount booking agency" (her words not mine). So be aware of the hotel staff's snobbiness when you book through a "discount agent" (i.e. travel websites).
It's a nice, clean hotel with quiet rooms in a great downtown location. Their pillows may be the most uncomfortable thing I've tried (and failed) to sleep on.
The location was great Too dark old Hotel needs updates not your average W very slow at getting Baggage From storage room that faces the parking garage feels like a dungeon
The staff were quick with recommendations and very friendly, the hotel was clean and comfortable, and virtually everything I wanted to do was within walking distance. Capitol Hill is a great area with lots of bars and restaurants and not too bad of a walk to get downtown or to Pikes Place (if you're looking for a good hike). Otherwise they offer a free round trip shuttle to a few other central locations.
Clean and comfortable room and conveniently located next to Seattle University. The hotel staff were friendly and efficient! The free shuttle to points in downtown provides access to great restaurants, shopping and landmarks.
Shuttle driver gary was nice and helpful. A sauna would be nice. Tv channel menu on tv very cumbersome. Bathroom kinda small.
Hotel has all needs covered including shuttles and secured parking. Location is not horrible but is out of the way of you want to walk to anything
It was clean and accommodating. The staff was friendly and helpful - we would stay here again.
The staff was great and the hotel was perfect. The only issue was that I purchased the breakfast package for our room. The hotel resturants was being remodeled. So the hotel staff said you will just get it to your room, which I thought was great. Well it wasn't I played phone tag with room service for about an hour and every time I called front line staff they said they will have them call us. We received one call and they hung up on the other end. So we didn't get breakfast, but the hotel did comp valet parking because of it so still worth it.
The staff were wonderful and extremely helpful. Nothing
European feel; cozy, un-Holiday Inn room; excellent in-room coffee; good bed with nice sheets and a variety of pillow types and fill; accommodating staff; very nice toiletry items Noise - I could hear my neighbors and people in the corridors; old windows let in lots of street noise
I stay at a hotels a lot and what I normally consider a great experience is when a hotel does a great job of alleviating the inconvenience of not being at my own house with my own stuff and kitchen. But the sorrento is a whole other thing. It's effing fabulous. I felt instantly relaxed and at home, if my home were a huge gilded age mansion. The food is wonderful, the staff is very available, the lobby area- I just wanted to hang out there and not go out. Even the courtyard, which is on a busy street, was like a cocoon. The whole experience was like being in another better world. AND there was tons of free street parking within a 2 blocks radius! The one lame thing was there is only one elevator, but it is a genuinely old building, and what're you gonna do? It moved fast- you could tell they've made an effort to make it as speedy as possible. And it had a rug that said the day of the week! Which is more reassuring than you might think when you are travelling.
restaurant and service Noisy courtyard, thin walls
A lovely facility, friendky stff great service. A nice treat. no
Old charm with all the comforts
Very quite and friendly. Jerry was awesome this place is so nice will be back again
Clean, ok location, Smell
Front desk was so nice Hotel felt tired and was smelly
From the moment we pulled up to the hotel, the service was fantastic. Jerry helped us with our bags, showed us around the hotel--giving a great history of the décor, and then walked us up to our room. He gave us advice on where to go and what to do. The staff at the desk and the bar were just as attentive and kind. The room was the perfect size for the two of us, and all necessary items were stocked and clean. It was a great visit!
I liked being welcomed at the door by 3 people. The rug in the elevator was an unexpected treat and photo op. The room was plush. The bar was a relaxing place for a drink and dinner which was very good. It was also good to find parking nearby on the street. I didn't like that I wasn't told that there would be an incindental charge on my card for possible expenses incurred in the room. The next day I saw the charge and called the hotel and was then told why. She said it was something we should have been informed of. The charge "fell off" the next day.
Beautiful historic hotel, great location, excellent staff.
The location wasn't bad. It had long hairs on the bathroom walls. There was a long piece of scotch tape on the walls. I found out the next morning when I'd gotten up to go to my meeting the clock in the room was 1 1/2 hours off the time. I set the alarm for 6am and got up, unknowingly at 4:30 in the morning because the clock was wrong.
Location make it convenient to get around downtown. Room was very warm with no way to turn down the heat or cool it off and guests in the room next door talking all night made it hard to sleep.
Location is great and the price is good. The rooms were tiny and pretty well worn.
Close to attractions and public transportation to airport, nice neighborhood, coffee house downstairs has friendly and helpful staff. Hotel staff was nice too, and provided maps and directions and suggestions for places to eat close by. Room is quaint, quiet but maybe because I had no neighbors - can hear people talking outside the room and in adjacent rooms. All in all more than adequate. Not a problem as long as you aren't big and tall - toilet is awkwardly situated in the room I was in, and the bathroom design was not thoughtfully done I think. Just a little quirky.
Bed was super comfortable, nice view, great coffee, staff and location good. The shower was nice too. The room design is horrible. I couldn't sit all the way on the toilet it was so poorly located, and I'm a small girl. It's under a shelf and about 4 inches from the wall on all sides. The room lid sagged with water damage. Just felt like they were way more concerned with getting as many rooms in the building as they could, than comfort. Especially for the price I payed. I'm gonna probably stay else where next time.
Great location with in walking distance of Pike Place Market and restaurants. Small bathroom. Room looks tired.
I did not like how small the rooms were. The linen had stains on them. The shower was dirty upon arrival. Housekeeping took a really long time to even arrive to clean the room, we called the front desk for clean towels instead. The night before coming back home I realized that housekeeping had either taken or thrown away my bag full of souvenirs. That was the cherry on top of my disappointment about this hotel. I would not recommend it to my friends or family. The lady at the front desk, Consuela, told me I would receive a call from the Manager the next day regarding my souvenirs. Its been more than a week since I've been back home and still have not received a call.
The staff was friendly and courteous at all times. We arrived a bit early and our original room wasn't ready so we went to the Woodland Park Zoo for a couple hours. Upon returning downtown, our original room still wasn't ready but Jennifer upgraded us to the Presidential King suite and it made our weekend romantic and unbelievably fantastic. I can't say enough about our experience. The room was huge, clean, comfortable, and quite enjoyable. The two full bathrooms allowed us to get ready in a very short amount of time. We didn't use the living room all that much but it was laid out in such a way that it could be comfortable for business or leisure. While we were mainly running around Seattle enjoying the rainy weather and beautiful city, we were extremely comfortable in our huge suite when we returned "home." Once again, the staff was absolutely perfect. We were treated wonderfully and there is no doubt that we will be back.
Very clean and nice, I would certainly recommend it to anyone looking for a room in down town.
Location to Century Link Field was good. Good location to other amenities. The bar downstairs was really good. Rooms were small and dated.
Fine bed. European style room size and age. great staff. Very convenient walk to Pike market, town and public transport.
The staff was very helpful and kind, but the rooms were very small, and had minimal amenities. The wine hour was nice, the location was great for walking to Pike's Place, and Space Needle area is a seven minute drive. Overnight parking anywhere nearby is 30-$40 a night, so factor that into your costs. Small rooms, expensive parking, thin walls, small tv
Weekend in Seattle! Found the Polar Bar in the hotel Lobby by accident on a previous trip and loved the ambiance! The lobby and bar remind you of days gone by, in a great way... I keep expecting a butler in black coat, white shirt, polished shoes to escort me to the "smoking room", like in the Titanic or something. Anyway, the decor is great, the staff at the hotel are very friendly, and the room I had was great! Corner room, king suite on the 7th floor! Wonderful view of downtown and Pioneer Square. We will definitely stay here again on a future trip.
The location was excellent and the staff was very good, We loved the bathroom and it's a size. The room could have been larger. Just the size of the room and the poor lighting.
They had the most comfortable bed I have slept on.
The staff were very attentive and accommodating. The property has an interesting history, and evokes the feeling of that era