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The complimentary upgrade and the breakfast buffet. The room is spacious and the bed is quite big Some guests did not adhere to the non smoking rules and it is really quite uncomfortable but overall is a comfortable stay for us.
Almost 1 hour to check in and no apologies. The bathroom door accidently locked and took 40 minutes to send someone. Also when we went for breakfast my partner was told no slippers permitted. As a lifetime platinum member of Starwood I would suggest management needs a complete overhaul of staff and learn common courtesy. All in all I would never refer anyone to this or any Mandarin property.
Location Location Location Nice friendly staff rooms a bit larger than normal for this price But warning the smoking floors were too much even for a smoker. The smell/smoke of kreteks (clove cigarettes) wafted into our room through the AC. So best to book a non smoking room.
Location Everything else. Too pricey for what it is. Rooms feels and look old. 3stars most in my book.
the location. the rooms are very tired, even at the exorbitant rate of sgd380++ a night! i think had we booked through the hotel direct, it would have been cheaper as well since the walk-in rate for a better room (premier) was only sgd20 dollars difference!
I think the service was excellent. From the time I checked in until I left. Even the housekeeping lady was pleasant and efficient. No swimming pool for kids.
The City Centre location of the Hotel was great . The staff were very attentive and friendly . There were no negative points
clean and silent Internet connection price is expensive
Central location, luxury design of the room and bath-room.
Excellent service, especially Jimmy on the Meritus Club floor.
Helpful staff-especially the porter/doorman-very friendly! Rooms are very comfortable-one of the best folding beds =)
A very high quality throughout very clean staff attentive and helpful, the selection of breakfast options was massive and good quality, good internet connection included in bedroom and a communal room with internet computer and printer. One of the best Hotels we have ever stayed in. As with all of Singapore the airconditioning was set to cold
Everything you can expect from an hotel. Central location, very clean, nice decoration, new furnitures in the room, nice size bathroom, excellent service from staff, Quick room service, friendly quick and professional memebers of staff at all time and in all section of the hotel (restaurant, bar, pool, business lounges, concierge...), The food was nice, The cakes at the carousel are delicious, fast internet connection, nice pool, practical gym, saune... I rate this hotel with a 10 out of 10 mark.
clean and modern
location no bathtub
From the moment we left the taxi, we were treated like royalty, conscierge and bell boy looked after luggage, and very quick friendly front of house staff. The room was spacious, very clean, complimentary toileteries were good quality, with tooth brush, shaving and cotton products. The mini bar was free, and restocked daily. TV had local and international news stations. They allowed us a late check out, but charged after a few hours for the same facility, depending on room availability. Live entertainment in the bar nightly. The hotel bar was a bit pricey, and room rates were quoted with out tax. Apart from that I can't complain about anything.
Very central, close to shops and restaurants. Hairdryer in drawer next to bed, very difficult to use!
The staff were very helpful nothing was too much trouble for them. Not applicable - wonderful stay
Everything. The improvements etc (new restaurant, room decoration) are just beautiful. Would like to have booked in earlier.
Please write at least 15 words
The breakfast was fine. The service attitude of the hotel stuffs are sucks. Not polite at all.
Strategi locataion, moden Room Friendly staff n delicious food with good view. NeXT to paragon malu, takashimaya n Mandarin gallery.
good location for Orchard Road shopping quiet expensive, very busy and rooms are claustrophobic
The design of the building and location Turn down service didn't have chocolates, sometimes the bathroom wasn't cleaned properly, minibar charged when food wasn't taken
Hotel staff were exelant , location is the best Club room to be more comfort
The location is fantastic. All flagship shopping venues in Orchard are well within reach by walking. Room is excellent. Buffet breakfast was awesome! I would appreciate a slightly bigger room size.
Shopping at nearby store/mall and walking along the Orchard St specially at night. Probably the elevators because you need to transfer to another elevators to reach 5th to10th flr., however the hotel are very good in general. The location and staff are excellent.
Upon arrival, the manager greeted us by addressing my name and personally showed us the room. The housekeeping lady was very polite and helpful. We felt like home. Can't think of one.
The staff are friendly and want your stay to be enjoyable. The extended family have a history of staying over 40 years. We as a family together or separately will always be back. Better locks on the bathrooms,
Goodwood park hotel is a nice and quite hotel set in a nice garden not in a tower ,in the bustling city of Singapore
I liked the old worldy feeling of the hotel and the very pleasant staff, always wanting to oblige with a smile on their faces I have just returned home (25th nov) after 2 nights at the hotel and discovered that an amount of $157.01 has been charged to my credit card. I am totally at a loss as to why this has been done, as we booked and paid in early March. Very disappointing that this was not mentioned on check out.
We have stayed on numerous occasions in the past 40 years and we love the consistency, location and friendliness.
We liked the two pools and the beautiful location + staff! Should have been more "sun - deck -chairs" near the two pools!
Excellent location and very helpful staff. Many Restaurants to choose from and their High Tea is a must try!
food is good and the concierge services are excellent none
The Hotel was nice and clean. Only short walk to city. The Hotel was not like other 5 star hotels, and I was a little disappointed after arrival, but anyway a nice Hotel
We enjoyed the peaceful and traffic-free site, the easy access to the shopping in Orchard Road and the bus and metro systems. The staff were extremely helpful and efficient. We found the traditional building and furnishings very attractive. We submit that the cost of breakfast should always be included in the room rate and the cost of the buffet breakfast is too high for the limited choice available. Almost no local food was offered.
Sidek and Charmae were very decent ,elegant room, perfect location, the best of it was its nightclub BRIX one of the wildest i have ever visit
1. Room and bathroom are huge and very well design. 2. Room is very clean with extremely comfortable working area. 3. Beautiful hotel pool 4. Many nice restaurants. Too much detergent used in cleaning the room, resulting in slightly unpleasantly smelly for the second day of my stay
All needed is located on the property. Easy taxi ride to and from airport and also to other locations in town. Was a bit costly and restaurant service was slow.
Incredible staff. They welcomed me by name from exiting the taxi (probably took a quick look at bag tags) but the small touches were all over the well-trained staff. These people get hospitality!! Pool is great, tranquil and tropical despite location in the center of the Orchard district. Room didn't have a great view given the awkward angle of the window placement. Very little natural light to an otherwise beautiful "standard" room. The hotel "bar" in the basement is a hooker lounge full-stop. We've all seen the upscale hotel bars with a few working girls here and there but this is on another level where as if an NYC swish bar met the Bangkok red light district... If you're just going for a casual drink with a lady friend or colleague who is not looking for this, it's going to be awkward.... hard to believe a global brand like Hyatt is so closely associated... (but you can believe it brings great biz to Hyatt so they turn the other way.
location great happy hour with a lot of choices of snacks etc., staff were responsive and helpful hey, it's Orchard Road -- a very expensive part of Singapore! So be prepared for high prices!
Very helpful staff...especially the concierge desk. All staff were attentive and friendly. The room was spacious and clean and when I called for extra items they were delivered quickly. The hotel is right downtown on Orchard, so having a drink at night on the patio was fun--lots of people walking by, a lot of energy and hub-bub! The breakfast buffet was a bonus--good food with my favorite area being the fresh fruit juices and smoothies. A great hotel stay, overall!
Fitness center abierto 24 hrs
Very good staff service , and very hospetile.
Breakfats The room and view
Helpful staff great surroundings fantastic breakfast
Great location for Orchard Road shops, cafes and bars with easy access to the MRT. Fully equipped gym and great pool with bar to unwind next to.
Very clean, phenomenal location. Insanely expensive. My cocktail by the pool was $42 SD. The most expensive drink I have ever ordered in my life.
I think the rate is too expensive for the kind of room. It shoud be sold no more than SGD 200. because room is not so big and facilities is just standard
location very small rooms
Location & comfort nothing specifically
Very convenient. Very disappointed with the 'plums'. Please promote Singapore chocolates instead.
excellent location for shopping and excellent staff in thes hotel noting
size of suite, and staff
Location was excellent. Great swimming pool. Airconditioning was very loud, had to use ear plugs to sleep. Apartments very outdated & need to be renovated.
Orchard Park Suites I would not recommend to anyone. Total rip off. Management very poor. Did not have facilities in room that had advertised. Would not discount or change room. Plus a leaking, stinking, blocked sink. Gas ran out. Poor service by management.
Beautiful facilities, helpful friendly staff, relaxing atmosphere, lovely clean pool, great location for shopping and dining.
Very conveniently situated for access to the main shopping facilities on Orchard Road. A taxi rank outside the entrance. MRT station within 100 metres. All variety of eating places in abundance in all directions.... Additional charge (S$8-00) for use of washing machine & dryer. Breakfast in the lobby area was a bit of a scrummage & eating one's cereals in an easy chair from a small coffee table isn't the most comfortable way to start the day!
The cleanliness, the location and the room which was large and very well appointed.
Central Position. Friendly Staff. Good Entertainment. Sloppy welcome. Concierge needs a good shake up with new arrivals.
The location, a stone's throw from Orchard Rd shopping, is terrific. The staff are unobtrusive, yet friendly and available when needed. Juniors on night time check in.
we were upgraded to a suite at nil cost- bonus! We also asked about late check out and were given the option of either a noon checkout at no cost or a 6pm checkout for half the day rate- also suited us down to the ground
location gym inadequate
I stayed in an Executive room and found the executive check-in very good and the executive lounge was also very useful and pleasant. Of course breakfast was included in the price, which was also well presented and very good. The hotel has obviously been there for a very long time and although very well situated for Orchard Road and the business district, it is starting to look very tired and in need of a complete makeover or refurbishment. It’s still comfortable, but is in need of a makeover. I found that the internet charges were far too high and given it was an executive room, I feel the internet charges should have been much less or even free.
Great staff and service. Everyone was friendly and helpful, no matter what area of the hotel. We had no wifi in our room the first day, and the front desk promptly came through with a wireless mobile 4G router, solving the problem. We arrived at the second floor breakfast buffet on our first morning, and the door staff said it was pretty crowded and noisy, so why don't we try the executive lounge on the third floor? Which was a great idea. The hotel was surprisingly upscale for a Holiday Inn. We booked it, feeling like cheapo lowbrow travelers, but when we arrived, we felt like VIPs. The hotel gave us a "handy" device, a phone with data that we carried around town, which was a HUGE convenience. I think the sauna didn't get hot enough. And....I'm coming up blank for other negatives. It's a great hotel!
Location was good. Would use it more if the price is competitive. Check out time should be extended if room is available due to flight timings. Soap in the bathroom was not changed/replaced. Stayed for 6 nights but got new soaps only 2 times.
Friendly & helpful staff. Great location for shopping (right next to Orchard Road) & eating places. Clean & comfortable rooms. There seemed to be only two breakfast buffet selections served. It was alternating every other day. We noticed this as we had the buffet everyday during our 4-day stay.
Executive lounge service Poor health club facility/equipment
Easy check in/out.Cheerful, helpful staff.Good location for Malls on Orchard Rd and easy access to Somerset MRT (300m). Pricey b'fast but S$13 can be saved by booking evening before.Overall a ver comfortable hotel for short/long stay. Pricey b'fast.
service and staff helpful and friendly excellent location rooms and bathroom are very old
Premier lounge is a great feature and provides a respite during the day from the heat plus the two hours of canapes and cocktails or drinks is great value in your room rate.Buffet breakfast was excellent, one of the best I've had in any Singapore hotel. Great location of hotel close to shopping and nightlife and restuarants. Nothing to complain about. Great value and great service.
The location for shopping, The personal service as we had a premier room. The two items of complimentary laundry per day Did not like being charged for a small amount of fresh milk being bought to room as I do not like creamer.
staff were welcoming, friendly and efficient. They took time to explain all features of the hotel need a power point in the bathroom suitable for our own hairdrier.
Lobby had a distinctive musty smell which was very offputting. Paying $28 per day for the use of internet I thought was to much when most hotels now provide freee WiFi. Been given the wrong room on check in after a long flight is very annoying.
friendly helpful staff. central location eg. close to Orchard Road shopping. quick trip to airport. there is a nightclub near by that goes all night in some rooms there is a constant thud thud thud all night and then noise in the early morning when patrons are leaving.
Room tidiness No direct access to the main street, concusing to find the lobby for first visit.
To be honest nothing! Took 2 hours to get a towel in the morning had to call 3 times...charging 25 sing dollars for internet is appalling!!!!!!!!!!!! I have never been charged for wifi in a 4 star hotel ever and I travel all the time!!!!!!the elevators are too confusing and enterance out the hotel....the manager I spoke to was sooooooooo rude the day I was flying at so bloody unhelpful.....\i will never ever ever ever stay there again.......rude staff and no communication between them couldnt tell you hw many times I had to call downstairs and sort stuff out the showers worked intermittly and we paid like 278 sing dollars a night this is a 3 star hotel not a four star took 2 hrs for concierge to come get pur bags to be weighed cos recept didnt give msg
near to orchard road, food and shoping i can not upgrade my room easily
I have been staying in this hotel since atleast last ten years and earlier this hotel was belonging to Meridien. I always prefer to stay in this hotel because of it's location which is Orchard road which is the most happening place
all inclusive tariff, free internet access, design features, helpful staff, good location for central Singapore Rooms are quite small, nowhere to put suitcases
A very nice hotel close to shopping streets, though not big, everything is fine. The staffs are very friendly and helpful. Good to stay again for next trip.
Clean, friendly and convinient. Appreciate that the facilities are 24 hours, and that the cost is all inclusive. Lighting in room is a little bright, but I am nitpicking here.
Quincy was a great place to stay. Staff v friendly and professional. It was close to Paragon and Orchard road shopping. Nice to be picked up in a merc at the airport too. We will definitely stay again next trip. No complaints
the bed is comfortable, free mini bar, rate is unpredictable.
excellent place to stay. staff is extremely nice and helpful. swimming pool views are gorgeous. breakfast is awesome. dinner food.
Room very well designed, clean, with good facilities and services and well located for the city
Proximity to Orchard Road, and also all inclusive food/drinks in the evening.
The front desk staff were great and offered help whenever needed. Overall, the service and living conditions were above my expectation. As a returning guest, the hotel insisted on charging no-show fees despite informing them (although late) of the slight change in my date of arrival originally booked directly with the hotel for my return stay.
Exellent service with full board,complimentary limousine collection from airport,coctails,great breakfast,lunch and dinner. Exellent service. Highly recommended
The staff at the reception was friendly, cheerful and attentive. The rooms nicely decorated. The pool looked great (though, the whole area was closed during our stay). Some restaurant staff were not attentive and rather forthright, and the service in the restaurant was not very efficient. As for the rooms, the lighting was a bit bright and "cold" (except the bedside lamps which again were too dark to illuminate the whole room). The outdoor areas at the ground floor and the 12th floor were closed ("maintenance work").
The hotel staff were fantastic Very Hard Beds
good room rate... but tax a bit too high
Room was extremely beautiful & large. Location is excellent, walking distance to Orchard & Scotts road ( there are two entraces in the hotel) and service was very good. Cleaning quality was excellent.
Excellent location, close to city center, can walk in two different directions. Also easy to get out of the center by taxi. -
near shopping centre no
Location is excellent. Room is spacious No free wifi and no wired lan in room.
it was convenient to mt elizabeth hospital which is why i chose it the food was not that good
convenient location There was some hair on the bathroom floor on arrival. Our room was no. 733 and that is right next to the elevator. That was quite noisy at night.
The internet facilties need to be look into as I have to pay S$28.00 for a 24 hour service where the wireless broadband speed is only 1.0 - 4.0 Mbps. I could not even access or send out or receive my mails until the wee hours in the morning.
Very quiet at night time. We did not see anything bad.
The. Location off Orchard Rd was very good. Close to MRT Staff were very professional and helpful. Excellent breakfast every morning. Hotel did not have a fitness center and was located across street from a Mosque. Each morning around 7:30 was a call to worship for 15 minutes. Noisy!
Great location once you know where it is. No.
Room was not cleaned when we checked in (6 am) late. Pay two nights but clean only once.
Central situation, being in orchard district though being in a quiet street
Location the room The room. Very uncormtable. No outlet in the bathroom. No ice bucket
It's near city
The location was good, accessible and quiet. The rooms have gotten old as well as the dining area too.
Complimentary upgrade to "Executive" suite. Comfortable bed, good location. Breakfast at Modesto's was good, but few choices for the price. Carpet was extremely dirty, room was smaller than expected, there was a weight scale that was broken, only one bathrobe the first night stay. Would have been more convenient if breakfast was included with the room.
atmosphere like at home nothing
good location, easy walking distance to Orchard road and Mount Elizabeth hospiital In previous stays the breackfast was always included in the price, this time it was a separate cost item, I feel breackfast should always be included in the room rate.
I did not have high expectations of the hotel after readiong several reviews, therefore was pleasantly surprised by its overall presentation
The hotel was very nice and rooms clean. I stayed in many types of their rooms and all good. Breakfast in the morning is very small space and full have to wait. Food is ok if you get for free. I would stay again. Close to orchard
Location is good, easy access to stores and malls. no available bellboy
Some hotel staff. It should have a free service to pick up the customer from the nearest MRT Station.