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333 Orchard Road, Singapore
0.0 mi from
The City Centre location of the Hotel was great . The staff were very attentive and friendly . There were no negative points
Almost 1 hour to check in and no apologies. The bathroom door accidently locked and took 40 minutes to send someone. Also when we went for breakfast my partner was told no slippers permitted. As a lifetime platinum member of Starwood I would suggest management needs a complete overhaul of staff and learn common courtesy. All in all I would never refer anyone to this or any Mandarin property.
From the moment we left the taxi, we were treated like royalty, conscierge and bell boy looked after luggage, and very quick friendly front of house staff. The room was spacious, very clean, complimentary toileteries were good quality, with tooth brush, shaving and cotton products. The mini bar was free, and restocked daily. TV had local and international news stations. They allowed us a late check out, but charged after a few hours for the same facility, depending on room availability. Live entertainment in the bar nightly. The hotel bar was a bit pricey, and room rates were quoted with out tax. Apart from that I can't complain about anything.
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Strategi locataion, moden Room Friendly staff n delicious food with good view. NeXT to paragon malu, takashimaya n Mandarin gallery.
The breakfast was fine. The service attitude of the hotel stuffs are sucks. Not polite at all.
Excellent location and very helpful staff. Many Restaurants to choose from and their High Tea is a must try!
food is good and the concierge services are excellent none
Very helpful staff...especially the concierge desk. All staff were attentive and friendly. The room was spacious and clean and when I called for extra items they were delivered quickly. The hotel is right downtown on Orchard, so having a drink at night on the patio was fun--lots of people walking by, a lot of energy and hub-bub! The breakfast buffet was a bonus--good food with my favorite area being the fresh fruit juices and smoothies. A great hotel stay, overall!
Breakfats The room and view
Great staff and service. Everyone was friendly and helpful, no matter what area of the hotel. We had no wifi in our room the first day, and the front desk promptly came through with a wireless mobile 4G router, solving the problem. We arrived at the second floor breakfast buffet on our first morning, and the door staff said it was pretty crowded and noisy, so why don't we try the executive lounge on the third floor? Which was a great idea. The hotel was surprisingly upscale for a Holiday Inn. We booked it, feeling like cheapo lowbrow travelers, but when we arrived, we felt like VIPs. The hotel gave us a "handy" device, a phone with data that we carried around town, which was a HUGE convenience. I think the sauna didn't get hot enough. And....I'm coming up blank for other negatives. It's a great hotel!
Location was good. Would use it more if the price is competitive. Check out time should be extended if room is available due to flight timings. Soap in the bathroom was not changed/replaced. Stayed for 6 nights but got new soaps only 2 times.
The location for shopping, The personal service as we had a premier room. The two items of complimentary laundry per day Did not like being charged for a small amount of fresh milk being bought to room as I do not like creamer.
Clean, friendly and convinient. Appreciate that the facilities are 24 hours, and that the cost is all inclusive. Lighting in room is a little bright, but I am nitpicking here.
The front desk staff were great and offered help whenever needed. Overall, the service and living conditions were above my expectation. As a returning guest, the hotel insisted on charging no-show fees despite informing them (although late) of the slight change in my date of arrival originally booked directly with the hotel for my return stay.