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Friendly and very professional staff. Excellent quality of food. The Straits Club on the 4th Floor, with a library section
the location, service, public areas settings and food standard rooms poorly furnished with low quality craftmanship
The pool and the service.
the service was perfect. Room and bathroom is beautifull. swimming pool is small and the sauna is at another level. and no smoking area for smokers.
Rooms are very small and mind - glass wall bathroom located directly in the room. Also some rooms, like ours doesn't have any outside views at all :(
Warm, welcoming helpful staff. great design features, rooftop pool and pool bar are very cool Showers are very nice Room is a touch small, but high ceilings and good lighting make up for space. overall the space is just fine.
luxury hotel and verey frindlly stuff. you feel that you don't want to get out from your room. comfortable hotel and verey luxury room and lobby. the roof bar and pool is incradable limited food options( only one resturant and i don't advice you to tray, expansive and limited choice of food), you have to wait for 10 to 15 min to catch a taxi, but the MRT (mitro station) is close to the hotel.
Great location, friendly staff, great rooms, food good, some great views from the pool bar - overall a good stay Still a new 5 star hotel so the staff are finding their way a bit in terms of guest relations ... it all works, but needs a little polish which I am sure will come in time
I foud it avery pleasant place to stay if not atrifle expensive the Sunday brunch is the best i have ever had although rather expensive On my booking that did note act on my request,so it had to be done on arrival
Discreet and attentive staff. Quiet and relaxing. Lovely terrasses on the water suitable for informal business meetings as for a coffee break. Refined decoration, especially in the lobby and roof top bar. Very comfortable room, amazing attention to little details that make life easier... (loved the Nespresso machine in the room!) nothing wrong
Extremely good location for bussines, and enough good for other activities Yes, delivered to management and backresponced already
the room is quite big I think the hotel deserve a better quality for the price paid. The swimming pool is nice but it is too small and too cold. The hotel environment is not value for money.
Good CBD location. MRT very close, easy to get to other locations. Soaps , coffee, milk etc not replaced by housekeeping staff. Reception did not have our booking listed.
all the amenities and facilities were great, down to the toiletries used. the staff were friendly as well and very service oriented the only smoking room floor was the 3rd, which did not offer any views
The staffs are friendly and helpful. The room is spacious with cooking facility. Location is strategic and just a 15 minutes walk to reach the casino. The room facilities are generally acceptable. However, daily room clean up does not go through quality inspection as the toiletries has to be requested by the third day.
We Love the swimming pool.
An homely apartment away from home. Just completed 4 weeks of business in Asia and needed "home" facilities - washing machine, iron etc. Early weekend check-out times.
sport facilities, design of the room and facilitis not really
The bathroom, the espresso machine The hotel didn't have my reservation and it took nearly 20 minutes for me to check in
The staff there is very friendly and provide immediate assistant when needed. You need to take the passenger lift to level 21 and then walk one level up to the roof in order to enjoy the jacuzzi which is located at the roof top.
Neat, clean, great location with lots of restaurants and food places and just across the MRT. I thought the bedroom was a little small in comparison to what I would expect in this part of the world for this class of hotel.
Friendliness and courtiousness of staff. Very clean rooms and well furnished. Hotel is in a brilliant location, provides good chinese food, has a superb swimming pool, and is within easy walking distance of Chinatown, all the main attractions, shops and excellent restaurants. We could not fault the hotel during our stay.
Proximity to Clark Quay attractions. Floor layout was like a maze otherwise very nice place.
Close proximity to Clarke quay Hotel staff were poorly trained and lacked management
The location was really good. Next to the river and heaps of restaurants,bars etc. Easy to get a taxi from the hotel & the concierge were full of helpful information about anything we needed to know about Singapore. The spa should have been warmer than the pool.
just ok. nothing special
Location is great... lots of shops & great nightlight... MRT very close to the Hotel... Breakfast was good + executive club on the 11th floor for happy hour was a bonus... Never had to wait for a cab... 2nd floor under construction... lots of noise during the week... pool area looked a little dated....
Staff are friendly and polite. Rooms are clean and comfortable. It is very well situated for walking to Chinatown and the MRT is virtually next door so it makes travelling around the city less of a hassle. We have stayed here many times and wouldn't hesitate to return.
The convenience of its location and ready access to the adjacent MRT station, although the construction of the Central Shopping Mall has robbed the hotel of its former main appeal, the view of the River Although I requested a non smoking room but was allocated a smoking room and was unable to be reallocated.
Location The hotel was more of a 3 stars or less. It need a lot of updating. Everything from the bed to bathroom was old and worn out.
It was steep in price for what you get. Having said that there was nothing amiss one you are in. The staff go out of the way to help. The west need to learn this from the East.Facilities were good. Breakfast was too damn expensive.
This is my second stay at the hotel and I would have no hesitation to return again. Staff are friendly and willing to help. It has easy access to all part of the city due to the MRT being closeby.
Staff was outstanding and hotel accommodated early check in w no issue. Walking to Raffels or Clarke Quay MTR is less than a block away.
Internet speeds were excellent, pool/work out room was nice. Lobby was spacious and open. Restaurant was nice (but expensive). Bathroom is literally part of the room and only a curtain separates you from the room. The room size was SMALL (especially for a family). No fan in bathroom/shower makes smell and humidity uncomfortable.
Extremely kind and helpful staff. The front desk guy escorted me all the way to my room: I felt a little self cautious as I would have much preferred a lady. I loved the room: very spacious, comfortable and luminous. The swimming pool is decent, although the water was cold. I love the location, close to the Singapore River, dotted with stylish Japanese and Italian restaurants. The clubbing area of Clarke Quay is only one kilometre away.
All great except no "do not disturb" sign at the door, so they called and ringed and woke me up numerous times. I know they were just trying to do their job, but we also need to rest...;-)
The fact that the TV screen was big and clear. TV channel options were lousy, no free movies on HBO. I was also promised a complimentary late check-out at 3pm but at 1pm, hotel reception already started calling me to ask me to check-out.
Excellent location, easy check-in/out Room was too small for my liking. Bathroom is connected to the room and there is no sofa or buffer area between bedroom and bathroom.
Pleasant service. Nice building architecture. Room was dark. Basically staying in a basement room. Wallpaper peeling. Toilet seat wouldn't stay up. Asked for it be fixed but never was.
The bed was a bit hard, and the pillows were quite large.
a different taste of the room arrangement. Hotel has now stopped special breakfast arrangement which was one of the reasons I have used this hotel.
I will stay there again it's very close to everything The staff is very friendly try to help you out anytime you can still call taxi for you very helpful
Nice staff, good central location. Incredibly noisy. Switched rooms and it didn't help. The surrounding area is a construction site abd the road noise is very high. Additionally the hallways are dry small and are on a sharp decline and people would be very noisy and running down the hall literally at crazy hours.
location, access to restaurants, bars, coffee shop and yoga was great! Staff did not have great neighborhood recommendations, and the internet never worked well in my room.
attitude of all staff was very friendly and helpful. cute but small rooms. good location. bathroom sink not draining properly....hope they fix it.
Beautiful hotel. Late checkout Room quite small
Outstanding staff and customer service. Charged $8 just to call us a taxi.
The hotel is amazing, fabulous location, decor was so unusual, a real gem of a place. I could not fault anything.
Location is great. I've stayed twice previously and had a much nicer room. This one overlooked the street, was quite noisy, and was just plain small. I will not stay in this room again, and if I don't get the same room as before, I just won't go back.
Nice surroundings, roof top bar and grill, prompt and attentive service none
iPod dock in each room and generous showers. Room was not sufficiently soundproof - noise from rooftop bar on Saturday night.
Comfortable, clean, appropriate and sufficient aircon, good location in Chinatown, room spacious and well-appointed. Staff efficient on reception. A little noise carried over from the roof-top bar, but not too much and it stopped at a sensible time.
The hotel itself was absolutely divine, the design and comfort were second to none. The staff were extremely pleasant and helpful. Nothing, we loved our stay and will be staying at The Club next time we are in singapore.
This is a truly wonderful hotel. The design, ambience and location surpass expectation.
Great place in a great location! The roof toè bar is fun and the views truely reflect Singapore's flair... Don't listen to all these negative comments, the place is great except the housekeeping and the internetspeed.
Bar prices were rediculous
staff responsive for my complain and i can switch the room with better view. cleaning service very responsible. 1. i got a room with bad view: the wall in left and swimming pool and building in front of window. 2. less equipment toilet set: there is no moisturizer and comb. 3. empty mini bar
OK, just OK room is a little bit old and needs re-model
The good service of the staff.
Best is that one gets around pretty easy cos of the mrt located nearby, shopping at ones' convenience and eateries aplenty! Checking into hotels worldwide is at 2pm. Our flight were delayed and when we finally arrived at Furama City Centre, it was almost 5pm! Imagine our disgust when we were told that one of our rooms (we booked two rooms!) were not cleaned (ready) yet!!! Furthermore, we were travelling as a family and our request for a connecting room were not entertained even though we did specifically stated in our online booking that we need connecting rooms!!! They only manage to get us connecting rooms on the second night very reluctantly!!! Then there was the water problem which needed to be solve! Bathing half way and there was just hot water and no cold water which we needed to call the technician!!! Imagine my kids embarrassment!!!!
I specifically request for non smoking room. but one of their staff namely ms.karishma allocate me smoking room. later I complained to them then they change the room.
Was clean and close to all!
The hotel is located close to Chinatown and a MRT station. The MTR allows you visit all of Singapore at your own leasure.
the hotel is near the mrt station, the place is great near china town and lots of mall surrounds the hotel.. and of course cheap food everywhere they did not clean our room on our 2nd day
we were upgraged to an executive club room when we actually booked a deluxe room. so we got more than we hoped for. the carpark needs a revamp.
The room as big and clean. The location was good and close to mrt stations. There is a lot of restaurants around and its close to some turisty places. The only thing I didnt like was the food. The food at the hotel was not so good, but the good thing is that there are tons of restaurants close to the hotel.
Proximity with MRT & shopping centres Phone numbers for valet service was not available in the room.
Cool place to recharge! Complimentary water was a plus, decent outlet availability for electronics, good wifi connection, VERY helpful staff. The shower leaked into the bathroom. Room cleaning happened just as we wanted to come back in the afternoon to rest.
Hotel was very clean. Staff were friendly and helpful. Rooms were modern and well appointed. Great location. Wifi was good for business travel. Rooms were very small. My view was of the alley.