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Loved the location - perfect to walk everywhere and a shopping complex underneath meant everything was easy. Travelling with a 1 year old this was a great benefit for us. We were even offered a room upgrade for a very small extra fee (about £20 a night before tax) so took it and it was well worth it! Can't complain about anything - loved our stay there.
View from our room Several problems with facilities in our room - running toilet, bar frig did not work (both fixed before departure) in room safe broken and not fixed before departure. Club room not ready when we arrived, this was OK as we arrived early but we were only given access to standard hospitality room and not club lounge facilities.
Bfast at Prego The room was a bit damp and floor lamp is switching on/off by itself (annoying during the eve)
The hotel is ideally located for both shopping and sightseeing and is easy to reach from Changi airport using the MRT link. The hotel was over priced and the exeuctive lounge didn't open for breakfast particularly early.
Hotel staff was wery friendly 1. Mini-bar was empty 2. Because of the club on the first floor there were too much people near the entrance, some of them were really drunk.... that was not nice
Been staying here for years - clean, convenient, comfortable Always too expensive - hotels in Singapore are too expensive
-Excellent gym - relaxing pool area with restaurant - bed was comfortable and the linen was crisp and clean - Room was large and nice but felt dated - At checkin, the clerk attempted to up-sell the breakfast and Internet package for $100 per night. Internet should be included in the price I paid, especially as I chose this hotel based on that.
convenient location, considerate service the price is a little bit higher.
The attentiveness of the staff and the welcome one receives on arrival.
harbour view no toothbrush and toothpaste provide until i ask for them
I think it is the only hotel in the world where you have to pay for use of the gym!! really ridiculous, 25 USD!!!
the room is spacious no
Convienient , good location and excellent views from windows . Efficient staff .Excellent breakfast for all tastes . Lifts efficient ,no waiting .Underground shopping mall attatched for quick shopping very convienient . No complaints
Only the breakfast Dark hotel, slow service/checkin, old hotel, outdated rooms in poor condition, noicy hotel due to the design of the hotel with. Music from the loby goes straight to the 11th floor inside the room! Old bathrooms.... In short a BAD experience
An amazing 5 star hotel with attentive staff always willing to help. A fab chocolate sweet feast on fridays and saturdays not to be missed. Although the pool unavailable they had ensured that the pan pacific pool could be used.
We stayed in the club room on top floor, it was lovely - had all the facilities we'd expect as well as an amazing view of marina bay incl the new marina bay sands hotel. Enjoyed the cocktail and canape hour too and private dining for breakfast. Would def stay here again. Probably couldn't afford to stay here for too long, as its quite expensive, but worth it for one night of luxury.
I was working at the Suntec Convention Centre,so location was primary.Hotel is next to the centre,hence very good. Breakfast was overpriced,and not to my taste
Wonderful spacious room with king size bed, large marble bathroom with double sinks, tub and separate shower. every morning our we ate at the breakfast buffet, an array of English, Chinese, Japanese and Singaporean favorites, including a personal chef for eggs, an ice cream machine, and plenty of cappuccino or espresso too. Attached to a large shopping mall, and close to the MRT (subway). Nothing, a better value than the Ritz.
Great staff and very accommodating. Had a very nice stay. Good breakfast and close to good restaurants abs tons of shopping.
staff were helpfull and friendly,the cost of drinks during happy hour from 5pm to 9pm were cheaper than outside bars and overall the hotel was good nothing
We arrive at 6 30 am,after a night flight ,many hours before the official check in time , the receptionist gave us immediatly a temporary room so we could change and take a shower, until our room get ready.
Room had great view of city was clean but had to request to move rooms because the first room smelled stale of moldy cigarettes. We were then moved to non smoking and it was worth the inconvenience although the view was less interesting. Staff was aware of stale smell and did help accommodate. Nice bathrooms. Overall architecturally interesting late 80's hotel... Will not return. I am asthmatic so right when we settled in I couldn't stop noticing the stale smell. We also had just landed in SG so tried to check in 30 minutes early and our reservation did not show up until 2 pm. The staff was not the most attentive and the hostess held on to my phone for about 10 minutes.
The hotel room I stayed in was good. The staff were helpful. But see my comments below. When I arrived I was given a room which was occupied by another guest who I found out had the same name as me. There needs to be a more rigorous checking of guests details - I supplied home address when I checked in but this wasn't use as a check. On Saturday morning I received a phone call re the return flight which was obviously for the other person. I don't expect these slips in a high quality hotel.
Very good value for money. Staff were friendly. Location is convenient only if you don't mind walking everywhere.
The gym was decent considering how old the hotel was. I was able to find most things in the gym. I did a late check out no problem (2pm) Water pressure in the shower was good. Bed Bugs. Felt itchyness on my legs and head. Bed was flat and rock hard Cable was weak. Needed one good nights rest and I couldn't even get that.
location is good, easy access to the subway, many shopping mall in a walking distance the hotel is under renovation and has a lot of noise, they are breaking one side of the hotel, so impossible to sleep during the day.
The location of the Hotel is very convenient , not too far from the central business district still very quiet The air conditioner had aan erratic temperature control.
Bright room lighting no
The cleanliness. TV channels were not clear.
Location was very good.
This is a very nice hotel to stay at, great location and great staff. I can recommend this hotel
Attentive and helpful staff, central location and comfortable room. No issues
it is very conveninly located and and all your hotel staff have been very kindly to the guest. nothing
We were very comfortable and able to get a really good nights sleep as the beds were extremely comfortable. Staff very attentive and efficient. Not a complaint but would like to have been issued extra tea and coffee supplies.
the location, service, public areas settings and food standard rooms poorly furnished with low quality craftmanship
The pool and the service.
Friendly and very professional staff. Excellent quality of food. The Straits Club on the 4th Floor, with a library section
the service was perfect. Room and bathroom is beautifull. swimming pool is small and the sauna is at another level. and no smoking area for smokers.
The food is terrible. It was wasting money.
The door satff are excellent and the receptionist Sharon was very good indeed. There are no smoking facilities in the hotel. It's a nice hotel but not great.
The restaurants are all top notch. Pool is lovely and large. Sport facility nicely equipted. Pool bar fantastic meeting place for business or personal. Spa treatments excellent, but facilities not up to rest of hotel standard The green in front of the hotel belongs ot the military. They woke me up at 6:30 am doing their exercises. Very irritating. Check before booking a bay side room if there are military exercises planned
excellent service, first-class facilities
It s a business hotel.I stayed one night (Sat/Sun) at a very favorable weekend rate. Superb suite. Pity I couldn't enjoy the luxury longer. Breakfast on Sundays is a disaster. Buffet is very spread out i.e. long ways from one station to another, it is overcrowded (many Singaporeans stay just for this weekend night), long queues everywhere. Singaporeans are very inconsiderate and just elbow you out of the way. 44 S$++ is a bit high for this breakfast which is very average . When I remarked that I do not appreciate breakfast in a 'school canteen' set up, the matter was dealt with without hesitation. It was a very nice gesture. No complaint as my complaint 'breakfast' was dealt with to my satisfaction.
The staff was superb in every respect; the food deliscious and the spa was marvelous. A great place to celebrate a special event. Only that we could not stay longer.
great location, terrific swimming pool area. the staff seem to be learning on the job. We have to made the same request over and over again and nothing seems to register. For example, we book two rooms, one for our friend is paying for the airport limo transfer. I wrote before arriving that our friend who is staying on the club floor is paying for both trip to and from the airport. When we arrived at the hotel, we tell the concierge the same thing. At check out, the bill is still wrong and this is just one of many examples and we only stayed there for one night!!!
The service was amazing! N/A
The staff are amazing. Cannot do enough to help. Usually addressing us by name (even the porters picked up our name from luggage tags). Waiter changed our dinner order after he noticed us appreciating the dessert at a nearby table, Nothing was too much trouble for any of them. Room perfect, club lounge comfort and food also wonderful. Just cannot say enough how much we loved it. Just there for 2 night stop over but going back for a week's holiday. Almost forgot about the great massage! Heaven.
the service was excelent the rooms are somehow aging,
ease of access to business areas. the food was also very good
Service is excellent. Staff is very polite with high responsibility of they duties to be performed in time and in excellent way!!! Breakfast is very nice organized! There is no Café downstairs: first floor or somwhere near Reception area...
luxury hotel and verey frindlly stuff. you feel that you don't want to get out from your room. comfortable hotel and verey luxury room and lobby. the roof bar and pool is incradable limited food options( only one resturant and i don't advice you to tray, expansive and limited choice of food), you have to wait for 10 to 15 min to catch a taxi, but the MRT (mitro station) is close to the hotel.
I foud it avery pleasant place to stay if not atrifle expensive the Sunday brunch is the best i have ever had although rather expensive On my booking that did note act on my request,so it had to be done on arrival
Great location, friendly staff, great rooms, food good, some great views from the pool bar - overall a good stay Still a new 5 star hotel so the staff are finding their way a bit in terms of guest relations ... it all works, but needs a little polish which I am sure will come in time
Discreet and attentive staff. Quiet and relaxing. Lovely terrasses on the water suitable for informal business meetings as for a coffee break. Refined decoration, especially in the lobby and roof top bar. Very comfortable room, amazing attention to little details that make life easier... (loved the Nespresso machine in the room!) nothing wrong
The carpet was stained and dirty. Upholstery on chairs were dirty and had holes in them.
Everything was perfect. The room was set up with the extra bed and ready for us when we arrived in the wee hours of the morning. The view from the window was spectacular: the Singapore Flyer and the Marina Bay Sands Hotel with the boat on top. Breakfast included a buffet of Singaporean and international foods, which got our day of touring off to a great start. I was eager to show off the Peninsula Excelsior Hotel to our family we were visiting. The location was excellent and only a 5-minute walk to the MRT station, which took us all over Singapore. I would definitely stay in the hotel again and ask for Room 1113! In the display of brochures offered to tourists, I wish the brochure on the Marina Bay Gardens was in English. I checked with the front desk and concierge of both the Peninsula and the Excelsior towers.
Experiance was not good. We were provided with 2 single beds instead of King. Same as above.
The room given had been renovated very recently. Very close to City Hall MRT/ 300 meters from Boat quay and the Esplanade area. The breakfast buffet is not tasty, better go to a maket and eat fresh local food.
The service of Room Service staffs and Counter Staff is excellent. They are all smiling and kind to answer all your enquiries. Nothing.
The staff were extremely accomdating and polite.
the location was very good, rooms and breakfast also excellent
Convenient to walk to MRT or many tourist sites, really comfortable beds and extremely quiet, relaxing rooms. Despite the somewhat disappointing breakfast, we would recommend this hotel for cleanliness, quietness and pleasant staff. Could have used a convenient get-it-yourself ice machine. Breakfast was included, buffet style, and was only mediocre, but probably hard to manage with the number of people using it.
Good sized rooms, comfortable bed and a full size proper bath.
near our business partner company
The best was the location to the MRT and good eating facilities. The service was a little slow sometimes.
Not so many things, it is so average hotel the quality and service are quite poor, except breakfast and luch there is no open buffet restaurant. For breakfast and lunch, open buffet is very very poor. As I stayed at similar hotels, I cannot even compare.
Extremely good location for bussines, and enough good for other activities Yes, delivered to management and backresponced already
The bathroom, the espresso machine The hotel didn't have my reservation and it took nearly 20 minutes for me to check in
An homely apartment away from home. Just completed 4 weeks of business in Asia and needed "home" facilities - washing machine, iron etc. Early weekend check-out times.
sport facilities, design of the room and facilitis not really
all the amenities and facilities were great, down to the toiletries used. the staff were friendly as well and very service oriented the only smoking room floor was the 3rd, which did not offer any views
The staff there is very friendly and provide immediate assistant when needed. You need to take the passenger lift to level 21 and then walk one level up to the roof in order to enjoy the jacuzzi which is located at the roof top.
The staffs are friendly and helpful. The room is spacious with cooking facility. Location is strategic and just a 15 minutes walk to reach the casino. The room facilities are generally acceptable. However, daily room clean up does not go through quality inspection as the toiletries has to be requested by the third day.
Good CBD location. MRT very close, easy to get to other locations. Soaps , coffee, milk etc not replaced by housekeeping staff. Reception did not have our booking listed.
We Love the swimming pool.
the room is quite big I think the hotel deserve a better quality for the price paid. The swimming pool is nice but it is too small and too cold. The hotel environment is not value for money.
The convenience of its location and ready access to the adjacent MRT station, although the construction of the Central Shopping Mall has robbed the hotel of its former main appeal, the view of the River Although I requested a non smoking room but was allocated a smoking room and was unable to be reallocated.
Proximity to Clark Quay attractions. Floor layout was like a maze otherwise very nice place.
Friendliness and courtiousness of staff. Very clean rooms and well furnished. Hotel is in a brilliant location, provides good chinese food, has a superb swimming pool, and is within easy walking distance of Chinatown, all the main attractions, shops and excellent restaurants. We could not fault the hotel during our stay.
This is my second stay at the hotel and I would have no hesitation to return again. Staff are friendly and willing to help. It has easy access to all part of the city due to the MRT being closeby.
Staff are friendly and polite. Rooms are clean and comfortable. It is very well situated for walking to Chinatown and the MRT is virtually next door so it makes travelling around the city less of a hassle. We have stayed here many times and wouldn't hesitate to return.
The location was really good. Next to the river and heaps of restaurants,bars etc. Easy to get a taxi from the hotel & the concierge were full of helpful information about anything we needed to know about Singapore. The spa should have been warmer than the pool.
just ok. nothing special
Location The hotel was more of a 3 stars or less. It need a lot of updating. Everything from the bed to bathroom was old and worn out.
It was steep in price for what you get. Having said that there was nothing amiss one you are in. The staff go out of the way to help. The west need to learn this from the East.Facilities were good. Breakfast was too damn expensive.
Close proximity to Clarke quay Hotel staff were poorly trained and lacked management
Neat, clean, great location with lots of restaurants and food places and just across the MRT. I thought the bedroom was a little small in comparison to what I would expect in this part of the world for this class of hotel.
Location is great... lots of shops & great nightlight... MRT very close to the Hotel... Breakfast was good + executive club on the 11th floor for happy hour was a bonus... Never had to wait for a cab... 2nd floor under construction... lots of noise during the week... pool area looked a little dated....
Hotel was very clean. Staff were friendly and helpful. Rooms were modern and well appointed. Great location. Wifi was good for business travel. Rooms were very small. My view was of the alley.
Cool place to recharge! Complimentary water was a plus, decent outlet availability for electronics, good wifi connection, VERY helpful staff. The shower leaked into the bathroom. Room cleaning happened just as we wanted to come back in the afternoon to rest.