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The attentiveness of the staff and the welcome one receives on arrival.
The hotel is ideally located for both shopping and sightseeing and is easy to reach from Changi airport using the MRT link. The hotel was over priced and the exeuctive lounge didn't open for breakfast particularly early.
Bfast at Prego The room was a bit damp and floor lamp is switching on/off by itself (annoying during the eve)
Loved the location - perfect to walk everywhere and a shopping complex underneath meant everything was easy. Travelling with a 1 year old this was a great benefit for us. We were even offered a room upgrade for a very small extra fee (about £20 a night before tax) so took it and it was well worth it! Can't complain about anything - loved our stay there.
-Excellent gym - relaxing pool area with restaurant - bed was comfortable and the linen was crisp and clean - Room was large and nice but felt dated - At checkin, the clerk attempted to up-sell the breakfast and Internet package for $100 per night. Internet should be included in the price I paid, especially as I chose this hotel based on that.
convenient location, considerate service the price is a little bit higher.
View from our room Several problems with facilities in our room - running toilet, bar frig did not work (both fixed before departure) in room safe broken and not fixed before departure. Club room not ready when we arrived, this was OK as we arrived early but we were only given access to standard hospitality room and not club lounge facilities.
I think it is the only hotel in the world where you have to pay for use of the gym!! really ridiculous, 25 USD!!!
harbour view no toothbrush and toothpaste provide until i ask for them
Been staying here for years - clean, convenient, comfortable Always too expensive - hotels in Singapore are too expensive
Hotel staff was wery friendly 1. Mini-bar was empty 2. Because of the club on the first floor there were too much people near the entrance, some of them were really drunk.... that was not nice
Convenience to get to the place in town within minutes
lobby, room they should have more towels in the room
Location. Price could have been a bit lower and an affiliation with a major hotel chain in order to get points.
staff were wonderful no real relaxing area;except foyer
friendly staff evening entertainment is to loud and only the locals like it.
the central location and impressive foyer and facilities
The stay with hotel was good. As u enter the lobby of the Hotel, u feel at home, Rooms are comfortable too.. The bathrooms really did not give the rich feeling of a 4 star hotel, and were not very impressive, especially the bathtub area.
very clean, good staff service breakfast should be included not as an added extra charge
The staff are really polite and is always there to give you a smile The room is old and the bathroom is dirty
The location was nice because near business area and shopping area. Some staffs no have mind serviced and their toilet is so small.
Convenient for airport, city transport, restaurants, some sights, and good shopping mall. Comfortable bed and spacious room. Friendly helpful staff, from doormen and cleaners to senior staff. We had stayed at the hotel before and Drinks in bar were a bit expensive in comparison with those elsewhere.
Too many "sorry" replies instead of solutions for numerous issues encountered during the stay. 5 star hotel brand delivering to 3- or 4- star service levels. I rave about the Fairmont Vancouver airport; Singapore Fairmont doesn't come close to meeting the perceived brand value.
I stayed in the north tower. The room was huge, nicely decorated, clean and a had great view. The hopper bus line had a pick up which was just steps away from the front door Too much air freshener in the lobby, $54 buffet breakfast and not as close as suggested to the shopping on Orchard road.
the staff was extraordinary! The rooms and breakfast were top notch.
The size and comfort of the room, the friendliness of the staff and excellent service. It was in a great location. The swimming pool area and spa were very good.
Great location, very large rooms and excellent value!!
Excellent rooms, comfortable beds, good view and friendly and helpful staff I have no complaints about the hotel.
Nice environment and conveniently linked to MRT and shopping centre.
Excellent location, City Hall MRT is right next to the hotel, and is within walking distance to the CBD and interesting night spots. Very well connected by underground links and malls to the main shopping areas. Very nice rooms, and the executive floors are nicely self contained, with its own gym and restaurant.
They always make me feel welcome every time I stay at the Hotel The rooms and the corridors in the north Tower need a little bit of a paint touch up.
Friendly welcome, spacious room, good location and quiet room at night for comfortable sleeping. Prompt service to fix minor fault with motorised draw curtains. Some furnishings showing wear and tear for this class of hotel and need upgrading. No free hotel internet computer (only hotel on our entire 3 week trip). I did have a major complaint but this will be taken up directly with the hotel not here but explains my selecting No to the following question.
I chose this hotel due to its reputation and location, centrally sited for everything and not too far to walk and as it was extremely humid whilst there. Fairmont hotels epitomise luxury and I doubt you would be disappointed. The hotel can be reached from the aiport by the MRT for $2, shuttle bus for $9 or taxi for $25 . Either choice will be quick and easy. The rooms are spacious and have all you would expect for your comfort and convenience. The hotel stands above a shopping mall, Raffles City, which is thankfully air conditioned and has a vast amount of shops and eating choices. All the staff I met were courteous and helpful. There are 2 outdoor pools and a large sun terrace as well as a fitness centre and spa. Nothing negative.
Attentive and helpful staff, central location and comfortable room. No issues
The gym was decent considering how old the hotel was. I was able to find most things in the gym. I did a late check out no problem (2pm) Water pressure in the shower was good. Bed Bugs. Felt itchyness on my legs and head. Bed was flat and rock hard Cable was weak. Needed one good nights rest and I couldn't even get that.
The location of the Hotel is very convenient , not too far from the central business district still very quiet The air conditioner had aan erratic temperature control.
We were very comfortable and able to get a really good nights sleep as the beds were extremely comfortable. Staff very attentive and efficient. Not a complaint but would like to have been issued extra tea and coffee supplies.
Bright room lighting no
This is a very nice hotel to stay at, great location and great staff. I can recommend this hotel
location is good, easy access to the subway, many shopping mall in a walking distance the hotel is under renovation and has a lot of noise, they are breaking one side of the hotel, so impossible to sleep during the day.
Very good value for money. Staff were friendly. Location is convenient only if you don't mind walking everywhere.
it is very conveninly located and and all your hotel staff have been very kindly to the guest. nothing
The cleanliness. TV channels were not clear.
Location was very good.
The hotel room I stayed in was good. The staff were helpful. But see my comments below. When I arrived I was given a room which was occupied by another guest who I found out had the same name as me. There needs to be a more rigorous checking of guests details - I supplied home address when I checked in but this wasn't use as a check. On Saturday morning I received a phone call re the return flight which was obviously for the other person. I don't expect these slips in a high quality hotel.
room was very comfortable, the gym friendly and good pool. long time to get case to room on arrival. seems this is often the case in hotels. in future will carry case to room.
Friendly staff and nice ambience I stayed on the 4th floor where there was a little garden. I noticed ants crawling into my room from there. This is unacceptable.
The staff were nothing short of exceptional - the best I've ever experienced. Lack of in-room wireless internet connectivity.
The service by the hotel staff was impeccable. Amonf the best hotel experiences I have had anywhere. The fitness center was very good, but not up to the standard of other Intercontinental Hotels I have visited.
Location is great! Breakfast buffet is fabulous! Overall value is reasonable! The facility seems old, but it doesn't look bad. Pool is small, but it was ok for kids.
Perfect location, size of the room, cleaniness and the tempreture control of the air-conditioning is very efficient and easy to operate Swimming pool is small in relative term when compared to Stamford, Conrad and Ritz Carlton in Singapore
They were able to relocate me to another room when I requested. The original was too noisy as it overlooked Bugis market. Very comfortable bed and wonderful sheets. Gym sightly disappointing. Would have liked the option of scheduled exercises classes like the hotel I stayed in in Hanoi.
No free WiFi , the decorate getting specially floor , carpet and bathroom .
Easy use of the club lounge. sound isulation.
the scale of the room is good there isn't
The staff were exceptional. Our room, a patio suite, was spacious and well designed - loved the addition of a coffeee machine in the room and the location was great - next to Raffles and a short walk to the centre of Singapore.
the room, the deco, lighting and service. may i have special price as a I am a very good marketing person to tell everyone I knew about your hotel, I LOVE IT!!
offers the usual comforts, with great furnishings ad great toiletries. service is welcoming, extending the usual Loved membership perks to my SLH account. could do with providing late checkout more automatically rather than upon request on the day of departure itself. see above on the late checkout. breakfast has somewhat gone down in quality. actually my suggestion is to provide a salad/dessert buffet spread, with a fixed breakfast set, rather than to try to offer everything on buffet.
View by the pool, friendly personel, immediately response on questions and problems, nespresso machine, good big bed, luxe bath, relax atmosphere, design, indirect light None
the hospitality (each days there is many kind of drinks to be provided ) the breakfast is so poor if we compare it to another 5 stars hotels!
our second stay in a room with Kitchenette would highly recommend
The staff were very friendly. The room was spacious and the bathroom excellent, the bed comfortable and the service great. nothing we did not like about the hotel
The room was very clean and conformable.Also, the hotel has great staff...they are soooo friendly and nice....Thank you NAUMI for the great service. The breakfast was not included...it would be nice if they include it.
I like the decor of my room very much, the Aesop amenities and all other details in the room are nice. This is definitely rated a 5-star hotel. However, if being compared to other 5-star boutique hotels, their service is a little not up to a 5-star standard. People at the reception are not 'friendly' enough.
Very courteous and helpful staff at all levels, Excellent tourist (and business) location
Amazing location, on a quiet street. The room is superbly clean, and the facilities are very nice.
staff attentive,friendly and professional .very unusual for singapore.room was pure bliss as was the pool. only gripe was that airconditioning temperature could not be individually controlled.based on this probably would not stay again.shame because in every other way this hotel is truly outstanding .
The room and the garden No internet in the room, or the internet line doesn't work
It has a sense of history that one cannot get from modern hotels. Excellent service, friendly but professional. Can't think of anything I didn't like
The service was wonderful. Our room was absolutely beautiful, and immaculate. The lack of live music at the gazebo / Courtyard bar. It used to make the atmosphere there even more special.
At least once in a lifetime you should stay at Raffles it is an experience you will never forget.
We loved everything about Raffles Hotel
The best I've ever been in. While the physical plant is equalled or exceeded by other fine hotels, the level of service and the attitude of the staff is beyond any other.
Ambience History People on staff Nothing
The style of the hotel 3 Singapore Slingh for Euro 40.- !!! in the Long Bar - also drink much too sweet
The classical style of this more then 100 year old hotel we liked a lot. Staff was very helpful and nice. The TV is old and not many TV Channels. Rates of the hotel are a bit to high.
The location was great, the interior was very stylish, the room was spacious the bath was grey and dirty looking. very disappointed wifi isnt free and the 5 avaliable computers always crashed and its uncomfortable to use without a chair and viewing personal documents is not possible as people walk past all the time, i was only given one room key so if my partner wanted to use the computers i had to go with him, would of prefered nicer free toiletries from a 4 star hotel as others in the past have used molton brown etc and it took one hour to get my luggage delivered to my room
Located in nice area for night life pedestrian street bars and life band pubs
Friendly and professional staff. I had the executive lounge which has great city views. Was nice, simple choice breakfast there too, away from the main restaurant on 7th floor. Everything you want,,, bars, restaurants, shopping, walking, is right outside the door. A lot of construction in the neighborhood, and the down side of being in the 'hub' of the bars, clubs and restaurant scene is the traffic, but, I guess that goes for any major city. Room was nice, modern and clean with good internet speed, nothing exceptional, but suited me perfectly.
Impressed with staff, room and location. Especially liked the upgrade offer which included breakfast which we would otherwise have found too expensive. The use of the Premier Lounge was included in the upgrade and we found this very useful as we had a late flight out. The access to computers at reception and the ease with which we could check-in on-line and print boarding passes were plusses.
The location was excellent. Near china town and right on Clarke Quay and about 400 meters from the MRT so easy to get around. Room was good but just looks a outdated compared to hotels recently i stayed in of a similar calibar.
Early check in was wonderful. Excellent staff and quiet room inspite of the construction next door.
It is a good and affordable hotel. Near to the MRT (Clarke Quay) and shopping complex (Central).
I booked a non-smoking room, but when checking in they had only smoking rooms available. Very smelly, and the window could not be opened either. Also the bathroom in the room needs to be fixed (shower head not working well, sink not draining water). In general, not good value for money (273S$ all included), not even close to the hotel where I stay usually (Regent).
The hotel has everything that you would need around you when going abroad. It has mcdonalds, starbucks, money changer, food court (with a variety of delicious and newly cooked food) and shopping mall at the back, plus the rivercruise at the back and the surrounding night area close by the hotel. it was kinda a long walk done everyday from mrt station of quay to the hotel esp when your feet are aching from a full day's tour already.
Enjoyed the swimming pool. Most of the staff were friendly. it was expensive.
Very helpful staff as my husband was using a wheelchair
Helpful to allocate us a temporary room as we arrived, very tired, early in the morning, with children. The hotel is in a good location.
nice room, good service, good location, good restaurant The continental breakfast is a little poor. The breakfastbuffet is excellent, but too expensive for the modest breakfast that we need. For instance a bit of fresh fruit with the continental breakfast would be nice.
Everythıng was handled effıcıently and was as agreed. Staff were helpful and room was comfortable,
Walking distance to food court, mrt station and shopping district. Its clean and value for money. Yes, the pillows smell. Please change. Tnx.
late check out Charging of drinking water, no bottle water offer as complementary
We didn't use any of the facilities other than the rooms as a place to rest. Great central location within walking distance of most areas; if you don't mind walking about a mile to Chinatown, Little India, Arab Street, and Orchard. Two MRT stations within 2-3 blocks (5-10 minutes). A few restaurants, coffee shops, and pubs within one block. This is in a quieter area, no raging parties and noise like Orchard or Clark Quay. Staff was extremely nice and attentive. I would stay here again! No complaints
consignare people helped a lot, check in was also very quick
Comfortable bed. Great shower. Patong bar 1 for 1 deals. Laundry changed even when not required. Two night stay and bed and towels changed after first night. Not so good for the environment.
Location was excellent, the Hotel with such high standards made our visit to Singapore wonderful
The room was v good
Just another simple hotel. Stayed in July,07 and the rate was one of the lowest for that quality. Didn't like the absence of free water and elevators working only with room card.
The staff were extremely accomdating and polite.
The room given had been renovated very recently. Very close to City Hall MRT/ 300 meters from Boat quay and the Esplanade area. The breakfast buffet is not tasty, better go to a maket and eat fresh local food.
Not so many things, it is so average hotel the quality and service are quite poor, except breakfast and luch there is no open buffet restaurant. For breakfast and lunch, open buffet is very very poor. As I stayed at similar hotels, I cannot even compare.
Good sized rooms, comfortable bed and a full size proper bath.
The carpet was stained and dirty. Upholstery on chairs were dirty and had holes in them.
The service of Room Service staffs and Counter Staff is excellent. They are all smiling and kind to answer all your enquiries. Nothing.
Everything was perfect. The room was set up with the extra bed and ready for us when we arrived in the wee hours of the morning. The view from the window was spectacular: the Singapore Flyer and the Marina Bay Sands Hotel with the boat on top. Breakfast included a buffet of Singaporean and international foods, which got our day of touring off to a great start. I was eager to show off the Peninsula Excelsior Hotel to our family we were visiting. The location was excellent and only a 5-minute walk to the MRT station, which took us all over Singapore. I would definitely stay in the hotel again and ask for Room 1113! In the display of brochures offered to tourists, I wish the brochure on the Marina Bay Gardens was in English. I checked with the front desk and concierge of both the Peninsula and the Excelsior towers.
Convenient to walk to MRT or many tourist sites, really comfortable beds and extremely quiet, relaxing rooms. Despite the somewhat disappointing breakfast, we would recommend this hotel for cleanliness, quietness and pleasant staff. Could have used a convenient get-it-yourself ice machine. Breakfast was included, buffet style, and was only mediocre, but probably hard to manage with the number of people using it.
The best was the location to the MRT and good eating facilities. The service was a little slow sometimes.
Experiance was not good. We were provided with 2 single beds instead of King. Same as above.
near our business partner company
the location was very good, rooms and breakfast also excellent