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the service was perfect. Room and bathroom is beautifull. swimming pool is small and the sauna is at another level. and no smoking area for smokers.
Friendly and very professional staff. Excellent quality of food. The Straits Club on the 4th Floor, with a library section
The pool and the service.
the location, service, public areas settings and food standard rooms poorly furnished with low quality craftmanship
Warm, welcoming helpful staff. great design features, rooftop pool and pool bar are very cool Showers are very nice Room is a touch small, but high ceilings and good lighting make up for space. overall the space is just fine.
Rooms are very small and mind - glass wall bathroom located directly in the room. Also some rooms, like ours doesn't have any outside views at all :(
Great location, friendly staff, great rooms, food good, some great views from the pool bar - overall a good stay Still a new 5 star hotel so the staff are finding their way a bit in terms of guest relations ... it all works, but needs a little polish which I am sure will come in time
luxury hotel and verey frindlly stuff. you feel that you don't want to get out from your room. comfortable hotel and verey luxury room and lobby. the roof bar and pool is incradable limited food options( only one resturant and i don't advice you to tray, expansive and limited choice of food), you have to wait for 10 to 15 min to catch a taxi, but the MRT (mitro station) is close to the hotel.
I foud it avery pleasant place to stay if not atrifle expensive the Sunday brunch is the best i have ever had although rather expensive On my booking that did note act on my request,so it had to be done on arrival
Discreet and attentive staff. Quiet and relaxing. Lovely terrasses on the water suitable for informal business meetings as for a coffee break. Refined decoration, especially in the lobby and roof top bar. Very comfortable room, amazing attention to little details that make life easier... (loved the Nespresso machine in the room!) nothing wrong
The staffs are friendly and helpful. The room is spacious with cooking facility. Location is strategic and just a 15 minutes walk to reach the casino. The room facilities are generally acceptable. However, daily room clean up does not go through quality inspection as the toiletries has to be requested by the third day.
the room is quite big I think the hotel deserve a better quality for the price paid. The swimming pool is nice but it is too small and too cold. The hotel environment is not value for money.
The bathroom, the espresso machine The hotel didn't have my reservation and it took nearly 20 minutes for me to check in
The staff there is very friendly and provide immediate assistant when needed. You need to take the passenger lift to level 21 and then walk one level up to the roof in order to enjoy the jacuzzi which is located at the roof top.
Extremely good location for bussines, and enough good for other activities Yes, delivered to management and backresponced already
We Love the swimming pool.
all the amenities and facilities were great, down to the toiletries used. the staff were friendly as well and very service oriented the only smoking room floor was the 3rd, which did not offer any views
Good CBD location. MRT very close, easy to get to other locations. Soaps , coffee, milk etc not replaced by housekeeping staff. Reception did not have our booking listed.
An homely apartment away from home. Just completed 4 weeks of business in Asia and needed "home" facilities - washing machine, iron etc. Early weekend check-out times.
sport facilities, design of the room and facilitis not really
The bed was a bit hard, and the pillows were quite large.
Beautiful hotel. Late checkout Room quite small
Location is great. I've stayed twice previously and had a much nicer room. This one overlooked the street, was quite noisy, and was just plain small. I will not stay in this room again, and if I don't get the same room as before, I just won't go back.
Nice surroundings, roof top bar and grill, prompt and attentive service none
Nice staff, good central location. Incredibly noisy. Switched rooms and it didn't help. The surrounding area is a construction site abd the road noise is very high. Additionally the hallways are dry small and are on a sharp decline and people would be very noisy and running down the hall literally at crazy hours.
Pleasant service. Nice building architecture. Room was dark. Basically staying in a basement room. Wallpaper peeling. Toilet seat wouldn't stay up. Asked for it be fixed but never was.
The hotel is amazing, fabulous location, decor was so unusual, a real gem of a place. I could not fault anything.
I will stay there again it's very close to everything The staff is very friendly try to help you out anytime you can still call taxi for you very helpful
attitude of all staff was very friendly and helpful. cute but small rooms. good location. bathroom sink not draining properly....hope they fix it.
location, access to restaurants, bars, coffee shop and yoga was great! Staff did not have great neighborhood recommendations, and the internet never worked well in my room.
Outstanding staff and customer service. Charged $8 just to call us a taxi.
a different taste of the room arrangement. Hotel has now stopped special breakfast arrangement which was one of the reasons I have used this hotel.
Great place in a great location! The roof toè bar is fun and the views truely reflect Singapore's flair... Don't listen to all these negative comments, the place is great except the housekeeping and the internetspeed.
The hotel itself was absolutely divine, the design and comfort were second to none. The staff were extremely pleasant and helpful. Nothing, we loved our stay and will be staying at The Club next time we are in singapore.
Comfortable, clean, appropriate and sufficient aircon, good location in Chinatown, room spacious and well-appointed. Staff efficient on reception. A little noise carried over from the roof-top bar, but not too much and it stopped at a sensible time.
This is a truly wonderful hotel. The design, ambience and location surpass expectation.
iPod dock in each room and generous showers. Room was not sufficiently soundproof - noise from rooftop bar on Saturday night.
Hotel was very clean. Staff were friendly and helpful. Rooms were modern and well appointed. Great location. Wifi was good for business travel. Rooms were very small. My view was of the alley.
Cool place to recharge! Complimentary water was a plus, decent outlet availability for electronics, good wifi connection, VERY helpful staff. The shower leaked into the bathroom. Room cleaning happened just as we wanted to come back in the afternoon to rest.
The hotel is steps away from the Chinatown subway station, and located right in the middle of an amazing area for food. The room was tiny, only about 7 feet across, had no windows and was very hard, being tiled throughout. I nearly injured myself by turning over in my sleep and falling out of the bed.