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Perfectly acceptable hotel accommodation Second rate reservation, checkin and checkout experience. Requested room unavailable. Overcharged. No senior staff availability. Poor conflict resolution.
Pool, room and views are amazing. If you can afford it is great. Mall food court has reasonable prices with great food. Very poor to no breakfast options except for the very expensive average breakfast buffet for $55.
asked for non smoking.. room smelled like ashtray they brought up and air filter
Love the view from both of the rooms I stayed in. 1 on the 17th and then in the 43rd, both in tower 3. Facing the marina. The food choices for dine-in service seemed limited and we're a bit overpriced.
Comfort & luxury are the name of the game at Marina Bay Sands We thought the Club 55 access would be an added value however I think they oversold the access and there were long lines to get seated within the time frame they reserved for cocktails hour. It was extremely annoying.
The service was fantastic and the infinity pool is amazing. The hotel is very clean and there is a ton to do in Marina Bay.
A piscina e o sky park sem duvida são o ponto alto do hotel, no mais é um hotel de luxo como outro qualquer. piscina muito cheia, complicado ter momento de relax..
Too many kids in the pool.
The view was a killer! Too expensive but well worth the stay!
the central location, the nice room and the view
The staff were curteous and very helpful. They were particularly helpful when we needed information on locations and phone numbers. We did not have to look for the information ourself. It's location is also perfect for those attending conventions at suntec. Great shopping options within the area without having to go to orchard. There was one day where there was a 'sewer' smell that seemed to pervade the building. I'm not quite sure what the reason behind this was.
The hotel is well located, with convenient access to the shopping and business district. The breakfast buffet was reasonable - it was basic, and provided sufficient choice...but I didn't look forward to it. I think that captures my view of the Pan Pacific - it served its purpose well, and that was it. Apart from the size of the hotel, and the quality of service from the staff, the rest of the hotel was rather like a Four Star hotel.
i didn like the location
Clean and comfortable. 20 minutes from the Airport. Step out the door of the Hotel into the Mall. Nice place. The fridge only had water and gatorade, no soft drinks, beer or snacks. Go to 7-11 in the Mall, half the price too. Music until about midnight can be heard. We were on the 11th floor.
Everything, it is a very nice hotel!
I stayed at 1326 and with the view of city lights. Lovely at night and in the morning, view of the pool. The bar is not as good as others that I have experience, no change for last few years. Below standard of Pan Pac
Breakfast buffets and service Only complaint I have is that the temperature in the lobby bar is too cold to enjoy the wonderful ambiance that exists in that venue.
Everything seems more spacious than most of the hotels I have stayed in, giving guests an added sense of relaxation The officer who handed my check-in did not seem to know what she was doing. My guess is that she was new at the job. An apology would go a long way then but none was offered
The ambiance is nice and the service is splendid Swimming pool. Should design to cater for children
Bfast at Prego The room was a bit damp and floor lamp is switching on/off by itself (annoying during the eve)
Been staying here for years - clean, convenient, comfortable Always too expensive - hotels in Singapore are too expensive
harbour view no toothbrush and toothpaste provide until i ask for them
convenient location, considerate service the price is a little bit higher.
The attentiveness of the staff and the welcome one receives on arrival.
The hotel is ideally located for both shopping and sightseeing and is easy to reach from Changi airport using the MRT link. The hotel was over priced and the exeuctive lounge didn't open for breakfast particularly early.
-Excellent gym - relaxing pool area with restaurant - bed was comfortable and the linen was crisp and clean - Room was large and nice but felt dated - At checkin, the clerk attempted to up-sell the breakfast and Internet package for $100 per night. Internet should be included in the price I paid, especially as I chose this hotel based on that.
I think it is the only hotel in the world where you have to pay for use of the gym!! really ridiculous, 25 USD!!!
Loved the location - perfect to walk everywhere and a shopping complex underneath meant everything was easy. Travelling with a 1 year old this was a great benefit for us. We were even offered a room upgrade for a very small extra fee (about £20 a night before tax) so took it and it was well worth it! Can't complain about anything - loved our stay there.
Hotel staff was wery friendly 1. Mini-bar was empty 2. Because of the club on the first floor there were too much people near the entrance, some of them were really drunk.... that was not nice
View from our room Several problems with facilities in our room - running toilet, bar frig did not work (both fixed before departure) in room safe broken and not fixed before departure. Club room not ready when we arrived, this was OK as we arrived early but we were only given access to standard hospitality room and not club lounge facilities.
All the staff was perfect and a 5 stars service. I got a room close to the elevators, it was a bit annoying during the night.
they had an event at the pool saturday night and the entire sunday the pool was closed. reason: glass breakage... which is legitimate.. but only a reason to max close the pool until noon and have it back in safe and clean condition for aster lunch.
The location, and very pleasant staff
The friendly service of all the staff.
clean, good food at restaurants,friendly staff,pool area, room of big size,staff are friendly to my children, close to shopping malls and other points of interest
The hotel staff were very attentive. Their club lounge is the best one that we have been too, really worth booking the room for the perks.
Very nice view arround Marina Area and room "51 square meters" dimendions are most impressive indeed. Also their services have been not known as "Ritz-Carlton" for nothing. Actual total charge for hotel accommodation was been slightly different.
bathroom views the airport pick up didnt work, and the booking .com reservation was not available to ritz carlton on arrival
Still the one of best in singapore Room, view, art display, staff...
The location is so good. Staff is so helpful, courteous and sensitive. For example, when we asked the staff about the dinner firstly they warned us that the food of the hotel was not halal (islamic) although we didn't mean that.They provide everything in a hotel room that you might need.
1st class Hotel with extremely freindly and helpfull staff.Perfectly positioned for everything Singapore has to offer. Loved the experience and will certainly use this hotel again. Could not find fault with anything. Excelent!
Convienient , good location and excellent views from windows . Efficient staff .Excellent breakfast for all tastes . Lifts efficient ,no waiting .Underground shopping mall attatched for quick shopping very convienient . No complaints
Wonderful spacious room with king size bed, large marble bathroom with double sinks, tub and separate shower. every morning our we ate at the breakfast buffet, an array of English, Chinese, Japanese and Singaporean favorites, including a personal chef for eggs, an ice cream machine, and plenty of cappuccino or espresso too. Attached to a large shopping mall, and close to the MRT (subway). Nothing, a better value than the Ritz.
the room is spacious no
I was working at the Suntec Convention Centre,so location was primary.Hotel is next to the centre,hence very good. Breakfast was overpriced,and not to my taste
We arrive at 6 30 am,after a night flight ,many hours before the official check in time , the receptionist gave us immediatly a temporary room so we could change and take a shower, until our room get ready.
An amazing 5 star hotel with attentive staff always willing to help. A fab chocolate sweet feast on fridays and saturdays not to be missed. Although the pool unavailable they had ensured that the pan pacific pool could be used.
Great staff and very accommodating. Had a very nice stay. Good breakfast and close to good restaurants abs tons of shopping.
Only the breakfast Dark hotel, slow service/checkin, old hotel, outdated rooms in poor condition, noicy hotel due to the design of the hotel with. Music from the loby goes straight to the 11th floor inside the room! Old bathrooms.... In short a BAD experience
We stayed in the club room on top floor, it was lovely - had all the facilities we'd expect as well as an amazing view of marina bay incl the new marina bay sands hotel. Enjoyed the cocktail and canape hour too and private dining for breakfast. Would def stay here again. Probably couldn't afford to stay here for too long, as its quite expensive, but worth it for one night of luxury.
staff were helpfull and friendly,the cost of drinks during happy hour from 5pm to 9pm were cheaper than outside bars and overall the hotel was good nothing
Room had great view of city was clean but had to request to move rooms because the first room smelled stale of moldy cigarettes. We were then moved to non smoking and it was worth the inconvenience although the view was less interesting. Staff was aware of stale smell and did help accommodate. Nice bathrooms. Overall architecturally interesting late 80's hotel... Will not return. I am asthmatic so right when we settled in I couldn't stop noticing the stale smell. We also had just landed in SG so tried to check in 30 minutes early and our reservation did not show up until 2 pm. The staff was not the most attentive and the hostess held on to my phone for about 10 minutes.
The pool and the service.
the location, service, public areas settings and food standard rooms poorly furnished with low quality craftmanship
the service was perfect. Room and bathroom is beautifull. swimming pool is small and the sauna is at another level. and no smoking area for smokers.
Friendly and very professional staff. Excellent quality of food. The Straits Club on the 4th Floor, with a library section
Not so many things, it is so average hotel the quality and service are quite poor, except breakfast and luch there is no open buffet restaurant. For breakfast and lunch, open buffet is very very poor. As I stayed at similar hotels, I cannot even compare.
Everything was perfect. The room was set up with the extra bed and ready for us when we arrived in the wee hours of the morning. The view from the window was spectacular: the Singapore Flyer and the Marina Bay Sands Hotel with the boat on top. Breakfast included a buffet of Singaporean and international foods, which got our day of touring off to a great start. I was eager to show off the Peninsula Excelsior Hotel to our family we were visiting. The location was excellent and only a 5-minute walk to the MRT station, which took us all over Singapore. I would definitely stay in the hotel again and ask for Room 1113! In the display of brochures offered to tourists, I wish the brochure on the Marina Bay Gardens was in English. I checked with the front desk and concierge of both the Peninsula and the Excelsior towers.
Good sized rooms, comfortable bed and a full size proper bath.
Experiance was not good. We were provided with 2 single beds instead of King. Same as above.
The room given had been renovated very recently. Very close to City Hall MRT/ 300 meters from Boat quay and the Esplanade area. The breakfast buffet is not tasty, better go to a maket and eat fresh local food.
The service of Room Service staffs and Counter Staff is excellent. They are all smiling and kind to answer all your enquiries. Nothing.
near our business partner company
the location was very good, rooms and breakfast also excellent
The best was the location to the MRT and good eating facilities. The service was a little slow sometimes.
The staff were extremely accomdating and polite.
The carpet was stained and dirty. Upholstery on chairs were dirty and had holes in them.
Convenient to walk to MRT or many tourist sites, really comfortable beds and extremely quiet, relaxing rooms. Despite the somewhat disappointing breakfast, we would recommend this hotel for cleanliness, quietness and pleasant staff. Could have used a convenient get-it-yourself ice machine. Breakfast was included, buffet style, and was only mediocre, but probably hard to manage with the number of people using it.
The service was amazing! N/A
The staff was superb in every respect; the food deliscious and the spa was marvelous. A great place to celebrate a special event. Only that we could not stay longer.
The door satff are excellent and the receptionist Sharon was very good indeed. There are no smoking facilities in the hotel. It's a nice hotel but not great.
Service is excellent. Staff is very polite with high responsibility of they duties to be performed in time and in excellent way!!! Breakfast is very nice organized! There is no Café downstairs: first floor or somwhere near Reception area...
The restaurants are all top notch. Pool is lovely and large. Sport facility nicely equipted. Pool bar fantastic meeting place for business or personal. Spa treatments excellent, but facilities not up to rest of hotel standard The green in front of the hotel belongs ot the military. They woke me up at 6:30 am doing their exercises. Very irritating. Check before booking a bay side room if there are military exercises planned
great location, terrific swimming pool area. the staff seem to be learning on the job. We have to made the same request over and over again and nothing seems to register. For example, we book two rooms, one for our friend is paying for the airport limo transfer. I wrote before arriving that our friend who is staying on the club floor is paying for both trip to and from the airport. When we arrived at the hotel, we tell the concierge the same thing. At check out, the bill is still wrong and this is just one of many examples and we only stayed there for one night!!!
The staff are amazing. Cannot do enough to help. Usually addressing us by name (even the porters picked up our name from luggage tags). Waiter changed our dinner order after he noticed us appreciating the dessert at a nearby table, Nothing was too much trouble for any of them. Room perfect, club lounge comfort and food also wonderful. Just cannot say enough how much we loved it. Just there for 2 night stop over but going back for a week's holiday. Almost forgot about the great massage! Heaven.
It s a business hotel.I stayed one night (Sat/Sun) at a very favorable weekend rate. Superb suite. Pity I couldn't enjoy the luxury longer. Breakfast on Sundays is a disaster. Buffet is very spread out i.e. long ways from one station to another, it is overcrowded (many Singaporeans stay just for this weekend night), long queues everywhere. Singaporeans are very inconsiderate and just elbow you out of the way. 44 S$++ is a bit high for this breakfast which is very average . When I remarked that I do not appreciate breakfast in a 'school canteen' set up, the matter was dealt with without hesitation. It was a very nice gesture. No complaint as my complaint 'breakfast' was dealt with to my satisfaction.
excellent service, first-class facilities
ease of access to business areas. the food was also very good
The food is terrible. It was wasting money.
the service was excelent the rooms are somehow aging,
Great location, friendly staff, great rooms, food good, some great views from the pool bar - overall a good stay Still a new 5 star hotel so the staff are finding their way a bit in terms of guest relations ... it all works, but needs a little polish which I am sure will come in time
I foud it avery pleasant place to stay if not atrifle expensive the Sunday brunch is the best i have ever had although rather expensive On my booking that did note act on my request,so it had to be done on arrival
luxury hotel and verey frindlly stuff. you feel that you don't want to get out from your room. comfortable hotel and verey luxury room and lobby. the roof bar and pool is incradable limited food options( only one resturant and i don't advice you to tray, expansive and limited choice of food), you have to wait for 10 to 15 min to catch a taxi, but the MRT (mitro station) is close to the hotel.
Discreet and attentive staff. Quiet and relaxing. Lovely terrasses on the water suitable for informal business meetings as for a coffee break. Refined decoration, especially in the lobby and roof top bar. Very comfortable room, amazing attention to little details that make life easier... (loved the Nespresso machine in the room!) nothing wrong
The bathroom, the espresso machine The hotel didn't have my reservation and it took nearly 20 minutes for me to check in
sport facilities, design of the room and facilitis not really
Good CBD location. MRT very close, easy to get to other locations. Soaps , coffee, milk etc not replaced by housekeeping staff. Reception did not have our booking listed.
all the amenities and facilities were great, down to the toiletries used. the staff were friendly as well and very service oriented the only smoking room floor was the 3rd, which did not offer any views
We Love the swimming pool.
The staff there is very friendly and provide immediate assistant when needed. You need to take the passenger lift to level 21 and then walk one level up to the roof in order to enjoy the jacuzzi which is located at the roof top.
An homely apartment away from home. Just completed 4 weeks of business in Asia and needed "home" facilities - washing machine, iron etc. Early weekend check-out times.
the room is quite big I think the hotel deserve a better quality for the price paid. The swimming pool is nice but it is too small and too cold. The hotel environment is not value for money.
Extremely good location for bussines, and enough good for other activities Yes, delivered to management and backresponced already
The staffs are friendly and helpful. The room is spacious with cooking facility. Location is strategic and just a 15 minutes walk to reach the casino. The room facilities are generally acceptable. However, daily room clean up does not go through quality inspection as the toiletries has to be requested by the third day.
Hotel was very clean. Staff were friendly and helpful. Rooms were modern and well appointed. Great location. Wifi was good for business travel. Rooms were very small. My view was of the alley.
Cool place to recharge! Complimentary water was a plus, decent outlet availability for electronics, good wifi connection, VERY helpful staff. The shower leaked into the bathroom. Room cleaning happened just as we wanted to come back in the afternoon to rest.
The breakfast provided was good and the room was comfortable. The waiting time is too slow and repeated calls to the reception desk were not answered.
Amazing location, friendly and helpful staff, neat and clean rooms. I would like to come back on my next trip. No room service and no dining options except the in-house Chinese restaurant.
confortable area Small Entance