4.0
We didn’t get the vehicle we reserved and there was an extra charge applied even though the gas was brought back the way it started.Reviewed Jul 28 2026
review from![kayak]()
4.0
A lot of hidden feesReviewed Jul 27 2026
review from![kayak]()
10.0
It was great experience with thriftyReviewed Jul 26 2026
review from![kayak]()
4.0
First off the vehicle wasn’t a full size suv which I reserved and was told it would be a ford explore. It’s ok if a ford explore wasn’t available, but I didn’t receive a full size suv instead i received a Toyota Vios which is a subcompact sedan and it had preexisting damage all around the vehicle. When I returned the vehicle the staff member was trying to accuse me of the damage not knowing I took 360 degree video recording with the other staff member when I was given the vehicle after the payment was made not expecting a subcompact sedan. After I showed her the video she then said ok your good. But here’s the problem I paid the price for a full size SUZ not a subcompact sedan. So how will I be compensated for the difference?Reviewed Jul 26 2026
review from![kayak]()
2.0
The category under the reservation was for a premium 7 seater Dodge Durango or equivalent, which comfortably seats 7 adults for long rides. At the store they informed me the category was a Mitsubishi Xpander, that barely fits 2 kids in the back row. After much insisting I signed the contract and walked to the parking lot only to find the Xpander as a basic car with not nearly enough inside space for my group. I proceed to cancel the rental since the product was different from what was sold.Reviewed Jul 25 2026
review from![kayak]()
2.0
There is a huge disconnect between what Kayak sells/offers versus what is truly provided by the rental car companies. The class of vehicles between third party providers and rental companies needs to be reviewed and validated. Using Kayak I requested the more expensive 12-passenger van class but was provided the smaller/cheaper minivan from Thrifty Rental Car. Each party blaming each other for the mistake while the customer suffers. Will definitely never recommend either. I deserve a refund.Reviewed Jul 25 2026
review from![kayak]()
10.0
Car was a bit tired, staff were super And very efficientReviewed Jul 25 2026
review from![kayak]()
2.0
I reserved the car and minutes later needed to cancel because the decision was made to take City transit and they would not allow me to cancel as it was same day but done within 5 minutes. Not a good policy. Should allow you a minimum of 15 minutes Will dispute the charge and was unhappy with the way the customer service team was uncooperative and didn’t really careReviewed Jul 25 2026
review from![kayak]()
4.0
I booked a ford transit and when I got to the rental counter they told me no I only booked a standard minivan. So the vehicle was falsely advertised and had to end up paying an extra 200$ to upgrade the vehicle and 75$ for tollls. I’m extremely disappointed with the quality of the service. This is the second time this same this has happened. I prob won’t be using the app again to book a rental car.Reviewed Jul 24 2026
review from![kayak]()
2.0
The car I reserved, full size SUV Ford Expidition waa not avaiable as promoted. I had 4 passengers with 8 pieces of luggage so I needed a full size SUV. Instead a Toyota Highlander was offered as a substitute or I would have to wait potentially several hours for the car I reserved. I didn' have , the time to wait. I ended up in an undersized very cramped car for a 14 hour drive from NY to Atlanta,, GA.Reviewed Jul 23 2026
review from![kayak]()
10.0
The cleanest and newest car and the most comfortable drop off everReviewed Jul 23 2026
review from![kayak]()
2.0
Booked the managers choice for car, but when I went to pick it up I was informed it was an electric car and that it needed to be returned with at least 80% charge. As it wasn’t a Tesla, I asked where one could charge near the airport (as we were staying closer to Galveston, it would be an hour+ drive back to the airport) and the desk worker told me they didn’t know. Not wanting to end up paying an undercharged car fee, I was forced to pay more than double at the desk for an economy car. Staff was curt throughout the whole experience.Reviewed Jul 23 2026
review from![kayak]()
