Reviews for Thrifty in Houston
- All reviews 100%
Based on 80 reviews
Apr 26 2017
Great car and service
Pros: Quick service. Gave me similar car to what I had booked if mine was unavailable. Courteous staff
Cons: Second time I pick up a car and there was no windshield washer fluid. Both times I had to buy my own. The second time I mentioned it on my way out of the parking lot and they told me to switch cars if I wanted. They did not guarantee that the other car had the fluid either.
Apr 25 2017
Be aware of "Additional Products"
Cons: Thrifty adds on fees for unnecessary services.
Apr 23 2017
No problems and nice car
Pros: My car was clean, spacious and had a thermostat rather than confusing knobs needing constant adjustment. Wipers were excellent.
Cons: The Hertz navigation system really thought I wanted to pay for its service, so I had to physically turn it off every time I used the car so that I didn't get dinged. The guy who gave me the car helpfully showed me how to do that. Otherwise, no complaints.
Apr 20 2017
Pros: Brand new car with free upgrade after economy cars were out of stock
Cons: Pick up/drop off could've been much more efficient- had to wait around at pick up just to find somebody and severely understaffed at dropoff at rush hour with only one rep and cars flowing in at 5:30pm
Apr 19 2017
Too much waiting
Pros: Clean car. Easy check out.
Cons: Took too long for the Thrifty shuttle to show up.
Apr 14 2017
Cons: The car was really beat up. Scratches and dents are one thing, but a bent hubcap that is almost falling off should not be acceptable. The wait to pick up the car was long, but the customer service person was worse. She obviously did not want to be there and she whispered everything she said. It was almost a game for her.
Apr 12 2017
Cons: Windshield inside was dirty and smeared with something that made it difficult to see out of the glass.
Apr 11 2017
No cars ready
Pros: Employees did their best , manager apologized and gave us a day discount.
Cons: Car was not ready , they made me wait 45 minutes , they did not change my car because it was made thru Kayak. At the end you are left alone to solve the issue , rental company or kayak won't help .
Apr 10 2017
Customer service a JOKE!
Cons: Terrible customer service.
Apr 9 2017
Pros: Sad to see the upsell in car upgrades, unnecessary insurance, and a gas refilling still exist. Especially aggressive at the IAH location.
Apr 5 2017
Rude customer service
Pros: Glad you ask for the survey. The person who checked me in was very rude. He was trying to sale me insurance and Easy Pass with untrue information unfriendly manner, angry and rudeness. A very disappointment experience. I wouldn't think twice before I rent or recommend friends to that Thrifty again.
Cons: Friendlier staffs at the gate and the lot.
Apr 3 2017
thrifty is a lar
Cons: they told me extra charge would be 12 dollars and some change it was actually 70 extra dollars that was bad
Apr 1 2017
Total Bait and Switch
Pros: New car but it drove weird, steering way too sensitive like the alignment was off.
Cons: Price was wildly misquoted. Total was twice what I originally thought it would be. Rep was sneaky about the additional insurance and I had to ask them to remove it. It felt like a high pressure sales pitch. Rep was cold and condescending. I will not be using them ever again.
Mar 31 2017
I will never rent from Thrifty again.
Cons: Hidden charges for tolls. Extremely unreasonable excess charge for fuel fill up - $100+ for half tank. I will never rent from this company again.
Mar 31 2017
Would have been better if they had more cars
Pros: Price was great
Cons: When we got there, they had no cars available! We had to wait an hour, then settle for a downgraded car. We spent a lot of money to change our flights and get in early for an event only to have thrifty cost us an hour from that event. Very disappointing.
Mar 30 2017
Cons: They manipulated me to get insurance although I have already get one from alliance,,, very bad
Mar 29 2017
Thrifty at IAH was terrible
Cons: The vehicle was vacuumed, but you could see dust all over the dash. I picked the car up at night, so I couldn't originally see it until the next day. Also, the rep at the desk was extremely rude and unhelpful. I accidentally scheduled my pick up for the day following the actual day I needed it, and the guy at the desk wanted to charge me more than double the total price to just pick up a day early. The car was also falling apart on the bumper with no external damage. Very poor. Will not rent from Thrifty again.
Mar 28 2017
Cons: The person that attended us after midnight when our flight landed was very rude and disrespectful. Everything with the car was awesome but your sales person was not friendly nor a nice person. This is the only thing that would keep us from ever using Thrifty car rental again. This was our first time every using a car rental and let me tell you I was very disappointed with the service I received.
Mar 28 2017
Worst experience with rental cars
Cons: The customer representative did not have a solution for debit card users other than to refer them to another car rental vendor without providing a transfer or suggestion to remedy the issue. It seemed as though he didn't care for my predicament with their system other than to say "my system doesn't allow me to issue you a vehicle so it's not my problem."
Mar 27 2017
Excellent service and price
Pros: Very efficient at pick up and return. Car was exactly what I needed and was very clean. Mani was extremely courteous and helpful.
Mar 19 2017
Pros: Had a quote from priceline for $220 when the lady at the counter asked for my cc the total was $660! When i questioned the diffrence she told me that since i was using a bank debit card that i had to have their "insurance" that was $250 ... more then the car itself.... then the car came up it was the worst smelling (smoked in) car. When i question that i was told that was the only car avail even though i could see like 100 more parked there.... far and away the worst experience i have ever had..... if we had not just spent 12 hours travling and my 2 kids both under the age of 9 were not there waiting to get to the hotel I would have just walk away.
Cons: Felt ripped off...
Mar 16 2017
A bit long to get car
Cons: I had to wait a little long to get car. The line was pretty long and it seemed like people at the counter were taking forever. I know this isn't always the agents fault.
Mar 16 2017
offered car was not anything like the pictured car
Cons: Ordered a "specialty car" because the car pictured was a Nissan Juke, which would have been easier than a sedan for my 83-year-old, wheelchair-bound mother to get in and out of (due to seat height). Got to the counter and was offered a Chevy Aveo, a crappy econobox that wouldn't have comfortably accommodated my mom and dad. When I showed them that the car pictured in my confirmation email was a cross-over vehicle, they said a "specialty car" was actually a "manager's choice" economy car. NOWHERE WAS THE WORD "ECONOMY" MENTIONED ON THE SITE WHEN I ORDERED THE CAR. The woman behind the counter would not even acknowledge the misleading car representation, and refused to offer me anything but the Aveo. When I called Thrifty custserv, they refused to help, also.
Mar 16 2017
Price was misleading
Cons: Price listed did not include very hefty fees
Mar 13 2017
Cons: hidden fees, insurance that was not real
Mar 7 2017
Don't Order and Pay For a Specialty Car That Just
Cons: The representative will dismiss your reservation size and give you what's available. Moreover they will try to scare you into buying additional insurance, gas AND electronic toll pass in Houston. I got around fine without any pass. Be careful about looking at the total prior to signing because she added damage protection even though I refused it. Horrible experience and I will not rent from either Thrifty nor Dollar again (same company).
Mar 2 2017
Did not get the car I was expecting but the agent
Pros: The agent was very helpful at the check in. i thought I had paid for a small SUV, but that was not the case. She upgraded me for a small uncharge. The bus for the rental lot was quite slow, but when i got there, I had a choice of several acceptable cars. The car was comfortable and clean.
Cons: When I reserved the car online, the rate was for "generic specialty or similar" car and there was a picture of a small SUV next to it. So I assumed that I was getting a small SUV for this rate. When I got to the counter, the lady told me the rate was for a compact car, which I did not want. I feel like they did a bit of "bait and switch" on me.
Feb 21 2017
Poor Customer Service
Cons: Reserved a "Special" car which is at the minimum a compact car (per Thrifty guideline - I called them). The agent at the counter tried to give me an economy, and then he tried to upsell me on everything, with an attitude on the top of it. Then when I picked up the car, the tank wasn't even full. I travel to Houston every week for work and have rented cars for each agency, and Thrifty there is the worst.
Feb 17 2017
Cons: See above.
Feb 16 2017
Basic, good service and car
Pros: Friendly staff. Car in good shape. Hyundai Accent suitable for short-distance driving.
Cons: Hyundai Accent too low to ground for my aging parents to easily get in and out of passenger seat. My next rental will be higher from ground. At time of reservation, not all associated taxes and fees were revealed. Want the total given online to equal total at pickup counter.
Feb 13 2017
Good Except child car seat
Cons: The child car seat did not have straps to the clips mounted in all seats so was not as secured as we would have liked.
Nov 27 2016
Poor customer Service
Cons: Guy at the counter did not want to honor my deal that I had a email confirmation for and faught with me. Then asked me to never come to another counter again and sent me very far with kids and bags in the wrong direction to get my car.
Oct 25 2016
couldve been worse
Pros: Not much
Cons: I reserved a full size car and was offered my pick between a corolla or Altima, which are both compact cars. The interior smelled of smoke, the windshield was filthy with an oily residue and I had to clean it before driving. I'm unhappy with rental car agencies. After being on a crappy plane the last thing I need is a poor rental car for my trip.
Oct 17 2016
Pros: The car
Cons: I had a reservation For 115$ and also bought the kayac insurance For 3 days, once I got to the counter, the trifty representative didnt accept the insurance and force me to buy another one in order to Rent the car, he told me that they didnt accept the Allianz insure. Si I had to pay a total of 207$ plus 27$ that I loss with kayac insurance. Dont trust this kind of reservation go directly to each Rent company to dont get surprises in the middle of your trip. Really bad experience.
May 9 2016
Pros: Older gentleman in car pickup area was EXTREMELY friendly - Houston Bush Intercontinental - around 12:15 or so
Cons: Customer service representative asked me about getting the toll coverage for $13/day and said all toll roads accept cash. I did not pay for the toll service. First toll took cash but the Hardy Toll Road does not - just waiting to get clobbered on the service fee from Thrifty. Otherwise, excellent experience.
May 2 2016
Overall good experience.
Pros: Drop off was a breeze. Car was good but a little long in the tooth with 32k miles. Can't complain too much because I got excellent gas mileage on the Passat they gave me. Also upgraded me for free.
Cons: Took a long time waiting in line to pickup but representative was good.
Apr 28 2016
Cons: Paid 62.00 for toll activation. Probably spent 5.00 in tolls. Big rip off.
Apr 21 2016
Pros: Ease of reservation process
Cons: The drop off location was too far.
Apr 19 2016
Cons: You shouldnt sell insurance on your website as I got to the thrifty counter and they told me that $45 usd I paid for insurance didnt work since it was an outside insurance and they dont work with those.
Apr 16 2016
Is being early a sin?
Pros: Price was good.
Cons: I arrived earlier than I thought I would. Well, that was a problem: Thrifty does NOT allow early pick-up. Let me correct myself: Thrifty does not allow early pick up under the same terms of your reservation, that is, you CAN certainly pick up a car but under NEW terms, in this case, THREE TIMES more expensive than the original price. And that only for being there 90 minutes earlier than my reservation said I would. I had to wait for 75 minutes until my reservation was "up" in the system and they were able to check me in. Who wins in this situation? Nobody. Something is clear though, the customer loses. Not what I would describe as good customer service. Truly pathetic. Lesson: just give the car to the customer early (there were tens of cars in the lot waiting), then charge him MORE if the customer exceeds the contractual time (one day, two days, whatever). THAT would be logic. Another logic: charge the customer a REASONABLE fee for the early pick up. What is reasonable for 90 minutes? Well... do a percentage of your daily rate. Another logic: sir, we can´t give you a car because we don´t have one at this time. Your contract says in 90 minutes, and the car will be there at that time. Gotcha! I understand that. And the beauty of the whole thing is that, had I simply put an earlier pick up time, my contract would have been for the EXACT same amount of days, that is, it would have been the SAME EXACT price. Lesson learned: when you rent for part of a day, don´t bother... just put the extremes of time... make THEM lose money, but you won´t!
Apr 12 2016
We were tricked...
Cons: We made a reservation online which was supposed to amount to U$300. When we arrived to Houston, the girl at the counter first proposed us a rental for $750! When we protested and showed her the reservation she made "as many adjustments as she could" until she brought it down to U$522. Still almost double of the original reservation price. We took it to sadly realize the GPS didn't work. We had to call the support number the first day and go through a process to reset the appareil. The second day we called, we had to file a telephonic complaint with a reference number and everything and, since we couldn't find our way around Houston she recommended to change the car (which had the GPS attached, it wasn't portable). So we had to loose yet another day from our vacations to go back to the airport to change the car. When we arrived, the manager said that since there was no mechanical failure (as if not having a GPS in Houston wasn't enough of a nuisance), he could only give us a U$50 discount. We protested and so he gave us a U$100 discount. Then he asked us if we had willingly accepted all of the additional charges. We responded that the girl had originally told us that the prize was the "minimum possible", so he informed us that all additional charges were optional!!! Then he made a just adjustment ant brought the price down to the original $300!!! SO YOU TRICKED US ALL THE TIME. We paid the original prize but could only use the car for three of the original six days planned because of the GPS problem. And we still had to pay for six days. It's the worst client service EVER!!! It shouldn't be called Thrifty, IT SHOULD BE CALLED TRICKSY!!! Will never rent with you again, will try to tell everyone and THANK YOU FOR RUINING OUR VACATION! Please don't send any compensation, promotions or offers. We don't ever want to hear from you again, we already lost too much time with you, worth like three lifetimes... Please just go broke... Worst regards,
Apr 5 2016
Not enough informatio
Pros: --- Quoted price when I reserved the car was about $350 for the week --- Asked if we wanted to add a driver to the car. Thought it was a good idea. We were charged an extra $13 per day for other driver. Were not told at counter. --- Told we needed to obtain a EZ Toll pass as most toll ways don't take cash. Not true. Were told the EZ pass was $13. He didn't say it was $13 per day. --- When all was said and done the $350 car ended up costing $580. --- Counter help spoke very poor English resulting in major problems --- Sorry, Thrifty has forever lost my business --- Might have to move onto another search site as well. This gives Kayak a black eye by association,
Mar 23 2016
Pros: Car was clean and in good condition.
Cons: Pick up and return were lame. Employees don't care about client and have no clue about service.
Mar 10 2016
Cons: Reveal long lines. Walked away to Hertz
Mar 7 2016
Paid for premium car got less
Cons: I paid for a premium car and got a Ford Fusion, that is not a premium car, and the car was dirty. If they didn't have any premium cars available then they should have just said something.
Feb 21 2016
Pros: Easy pick up and drop off at the airport. Nice and helpful people at the counter. Comfortable car. Will definitely look for Thrifty in the future.
Cons: The car had just been washed but not dried so the windows and mirrors were very spotted.
Feb 1 2016
Cons: The person that helped me at pick up was not friendly and did not take time to explain anything about the rental. I tried to drop off before they were open and realized I couldn't at that location. Then they were more than 15 minutes late opening.
Jan 20 2016
BEWARE OF TOLLS CHARGES THAT THRIFTY WILL EXPLOIT
Cons: Just when you thought you had the exorbitant fuel charges figured out, Thrifty has come up with a new way to extract your money due to toll charges in the state of Texas. If you are new to Texas, like I was, you're unaware of the tolls. While at the counter before taking the car out on the highway, there representative provided no information, whatsoever, regarding these tolls. After having the car for the weekend, I apparently had$11.25 worth of tolls while driving around Houston. Thrifty charged $116.25 for the $11.25 worth of tolls. Yes, this is more than 1000% markup of the charges. After you call and complain, they will reduce it to $37, which is only 400% markup of the charges. Until Thrifty changes their business practice, I am going to avoid them.
Jan 13 2016
Cons: My rental agreement went from $188 to over $700 when the minimum insurances were added.
Jan 12 2016
Woman at the desk rude and thrifty charged me $140
Cons: I signed a contract for $47 and when I turned the car in I received a bill for $183. The bill reflected a completely different rate that I signed for, incorrect mileage and other charges I simply didn't understand.
Dec 14 2015
Cons: The service was just out of this world bad. I never write these reviews and I'm not a complainer. The service from my rental agent was rude, disrespectful and she acted like I taking away from her day by making her do her job ... ! I mean damn and she was doing this all in front of her "manager"
Dec 2 2015
Pros: Good car, clean. No surprise here
Cons: The person at the pickup was terrible. Not helpful. We even had to call our son on the phone (we don't speak perfect english as we are French tourists) and the attendant would be extremely rude to him. At the end he charged us much more than expected and even refused to cancel options when we asked him. After a 11 hours flight and jet lag we were too tired to argue with him. Hope you will contact us and make things right.
Nov 16 2015
Really nice employees
Pros: They treated me like a friend they really nice guys
Cons: They friendly
Nov 5 2015
Cons: Drop off at Dallas Love Field was bad. Took over half an hour to find the temporary Thrifty drop off location. At the shuttle everybody was complaining.
Nov 1 2015
Not as promised
Pros: Good customer service in rectifying the situation
Cons: When I picked up the car, they told me that they could not honor my reservation and made me pay for an upgrade. That car was disgusting and I went back to a smaller car but then got a hard time getting a refund. Eventually the manager was helpful. I would not recommend this company
Oct 16 2015
Long wait times
Cons: There was a very long wait to rent the car. I wont be renting again from Thrifty for a long time.