Would you like to save as your currency permanently or for this visit only?
Friendly, professional staff Stained carpets, easy access (no restrictions about who can enter building or access elevators)
Nice and clean, recently renovated room. Very comfortable bed and pillows. No ventilation in the bathroom is weird. Very long lines to check in and the huge scale means a long walk to the room.
The hotel is perfectly situated for business in downtown Toronto. The rooms are spacious and comfortable. The staff is excellent (seriously, the HR people know how to recruit exceptional team members). I stay here every time business takes me to toronto Small problem in my room linked to a previous occupant, the staff rectified the situation in record time.
Hotel staff were very helpful.
Good location, comfortable beds, good facilities and restaurants. Number of elevators seems to be too small for the number of people in the hotel. During the day there was a queue to use it.
The staff was helpful and polite when dealing with some room issues, and lowered my check out price accordingly. The hotel is in an ideal location for downtown Toronto The room and hall carpets need cleaned/updated. When checking in they did not have the room with a Queen size bed that was requested. Moved us to a room with King size bed . The room was handicap accessible. There was no tub,but a shower with a hand held spray nozzle. The nozzle was not attached properly, and flew off when turning on the shower. Water went everywhere(image a cartoon scene).The hotel maintenance crew tried to repair while we were at dinner,but did a poor job that did not solve the problem. Basically, we had to take a shower using a garden hose. Staff moved us to another room the next day,with many apologizes .
Perfect location! I lived in Toronto for years and it's only when I returned that I noticed the Chelsea Hotel. It's a 10 minute walk to Eaton Center and Dundas Square, a 12 minute walk to the skating rink/Toronto sign at Nathan Philip's Square and a 5 minute walk to the subway station. My boyfriend and I were able to walk home from our New Year's Eve party. The room was small but clean and functional, and the bed was heavenly. The daily cleaning was done quickly and check in was a breeze. Next time I hope to take advantage of the facilities more, but this was a quick weekend trip. I'll definitely stay again. The wait for the elevator was a bit ridiculous on New Year's Eve. They give out wrist bands on holiday weekends to ensure that only patrons are allowed entry and security is very tight (ie. There was a police officer present when we returned from our NYE partying). I understand their attempt to keep out the riff raff but if you are at all vain, the white wristband may not be your favorite accessory.
location, staff very friendly rooms and hallways need updating
Good location . Hotel is old and rooms need to be rennovated. Beds were very small and uncomfortable. Parking is expensive. Our power went out in the bathroom and still after 2 calls to the front desk no one came to fix the problem.
It's a great location in Toronto and the staff was quite good. The room was dirty and the bathroom absolutely filthy. The AC didn't work and it took several calls to get things resolved.
Location , express check out Standard rooms need upgrades
Sports bar has closed so now if you want to eat you have to leave the hotel.
Breakfast nothing everything was excellent
I really enjoyed the facilities and the proximity of the hotel. It was great that the hotel was attached to the PATH as well.
They're staff were very accommodating I got a bunch of random charges for 'custom package' and 'upgrade' charge and didnt even get the room i had requested and paid for! It ruined my stay because it felt like a waste of my money. I ended up going down to have them removed, upon check out I had to request the removal of the fees a second time
Location Rude staff that are very non accommodating. Very dated rooms
I love the design and functionality...the bed is soooo comfortable. Gym was small but nice. air conditioning unit was a bit loud, but not unbearable.
Thanks to Collin at the front desk, my stay was perfect! He not only upgraded my room, but he ensured me he'd personally handle my concerns and he did just that. The hotel is central to everything downtown and you can walk everywhere. Parking is a drag, as you must valet park and it takes a minimum of fifteen minutes to get your vehicle if you're lucky. It also cost 45.00 a night to park...
Food and staff were excellent at the Bistro, and location was good. Water pressure was poor in shower and had trouble getting cold water in shower.
It was a total breeze from start to finish; Great location, Great staff, Clean, Quiet Comfortable!
Getting away Clean quiet
Great room, very clean and spacious. Excellent location walking distance to Eaton's Center, St. Lawrence Market and theatre district. Close to Porter shuttle hotel. Workout room was small and parking and drop-off area very busy. Breakfast very expensive at the hotel, but Starbucks located across the street.
The amenities in the room were very nice; good entertainment and comfort. Great location to downtown core. Parking and access to the hotel is a little difficult, only because it's off Yonge St, the main street downtown.
Great customer service, excellent location, reasonable price for the room service and the entire stay, kitchenette with all gadgets you may need, great facilities... The only drawback was a somewhat noisy AC unit but that did not prevent us from sleeping in a very comfortable bed.
Despite the efforts from the staff, you have to avoid this hotel at any cost. Avoid this hotel until the room as renovated. Paint is missing. Dirty furnitures. Don't sit on the sofa or you have to clean your clothes immediately. This hotel sounded like a nice deal. How disappointing. Need a complete renovation and avoid this place until every room is renovated. Staff was nice but they cannot change the fact that you have a horrible experience, a disgrace for a 4 star hotel.
Great decor, fantastic breakfast buffet, amazing door and front desk staff, underground secure parking, large bedroom window view, pool, free wifi. TV was not hi def, limited channels, hot tub was closed when we were at pool area.
Good looking place. Good facilities. Poor location. Some minor annoyances such as the room literature having the incorrect times that breakfast was served.
Very nice inside and staff was very polite and helpful didn't see a bar where we could have drinks One of the hot tubs was not working
Great room, awesome amenities, and the breakfast buffet made getting up early for work much easier. I will come back when traveling personally to enjoy things without having to worry about my work schedule.
Great front desk personal.Free shuttle service is great.
The staff in the restaurant and maid staff were really nice. There was a breakfast buffet every day. Complimentary water. The room was good sized and nice looking. Mini fridge and microwave were useful. Was within walking distance to many places. The gym there was okay. Cable tv sucked. Some of the channels were stuck or didn't have sound. Wifi went in and out. The breakfast buffet is just the same thing every day. They should mix it up a little, like french toast one day and waffles the next. The couch and original pillows on the bed were really hard. Had to request other pillows to sleep on.
I had never heard of this hotel and booked it on a whim by just looking at pictures online. The lobby, the hallways, the common areas etc... all fabulous. Didn't even visit the pool or hot tub on roof, but heard it was great! Plenty of space in the room, nice hardwood floors, restaurant is great - really good food and a great atmosphere. I would 100% stay here again. If there were 2 bathrooms in the junior suite that would have been even better. Hotel is across the street from Salvation Army so not the most ideal location but easy to walk to different locations and getting a cab is pretty easy.
STAY HERE! got a group of 5 traveling for New Years? Rent their suites! It's so worth what you pay every single penny. Defiantly made you feel high class and who doesn't want to feelnlikenthat on New Years?!?
Had a great time visiting Toronto and our stay at The Grand Hotel exceeded our expectations. This hotel is located in what I think is a perfect location, within 5 blocks of Young / Dundas square (the times square of Toronto) which is right across from the Eaton Centre. The subway takes you right down to Rogers stadium and the CN Tower, or you can easily walk it. Location 5 plus, hotel 5 plus, facilites 5 plus. Would definately stay there again. We took the paid upgrade to a 2 bedroom suite and stayed there with my brother and wife. It was a two storey suite - lots of room for everyone to spread out.
The location is great. Short walk to everywhere and multiple places to eat nearby. Be aware that you HAVE to valet park, which costs $50 per night per car. They do not give you the option to park yourself.
We inadvertently left somethings in the car that was valet parked. Our bellhop brought our bags up and immediately helped us with our situation. In a few minutes our other items were up in our room. It was so effortless. I also loved how well staffed if was and how ready they were to help us with anything.
People very friendly...Jon twigg very kind to get door leading into our room fixed. Door didn't work..had to wait to get fixed. Room not ready when we arrived at 330pm, had to wait 20 minutes in lobby. Bed not turned down second night we were there. Hairs found in our bathtub..
The room and the view. The being woken up at 5:30 am by a fire alarm that went on for 30 minutes, only to have a jack hammer being used 2 hours after that. Barely anyone in the hotel spoke to us, and it took over an hour to check out and get my deposit back. Will never return.
The staff was fabulous The carpet in the room was filthy. There was a red stain between the beds that was unacceptable.
Very clean and comfortable, good lighting and great view. Exelent location to downtown entertainment,food and attractions. Ice box or mini fridge is always a nice for a stay but not included in the standard room. Cable included in room not easy to navigate.
a lovely room and comfy beds, the staff very attentive and professional this days charging extra for wifi in the room seems excessive the water in the shower could be few degrees warmer for comfort
Comfortable bed, clean, great location.
Staff is really nice. Room had a great view and the hotel is located at the heart of the financial district and a walking distance from major Toronto attractions. Great to do business and explore the city. They charge extra for wifi. Free wifi is provided to some SPG members under conditions that are not consistent across Sheraton hotels.
We planned a quick trip to Toronto for our anniversary. We were just staying for the night with plans to take a dinner cruise along the Toronto harbor. The proximity of this hotel made it possible for us to walk to our cruise from the hotel. There was parking for our car in the City Hall parking lot directly across the street from the hotel. The room was clean and spacious and we got a very reasonable rate booking thru kayak. The hotel is located in the heart of Toronto's harbor front, which was great, but there was a Toronto Blue Jays game the night we checked in and the traffic getting to the hotel was pretty bad. In general traffic was extremely slow. Our drive from Rochester, NY to Toronto typically takes around 3 hours. We spent seven hours just getting to Toronto on the day we checked in. The NYS thruway was backed up. The Bridge to Canada was backed up. The QEW was backed up. And downtown Toronto near the Blue Jays Stadium was backed up. Just made for a stressful arrival.
Front desk staff, comfortable beds Room cleanup missed a couple items
The pool and the view I like the service and the cleanliness excellent location
Great hotel in a great location. Excellent staff and facilities. A very festive feel throughout with the MLS Cup in town along with the holidays. Would highly recommend.
Front desk staff was giving us wrong information to gain access to pool. We made 3 different attempts to the spa facility to try to use the pool on the 3rd floor & had our keys reprogrammed twice & later found out we were not using the right elevator for access. Then the Hot tub jacuzzi was out of order during our entire stay, but front desk was not aware of.
This was an awful experience. The staff were rude and unwilling to change the reservation. They refused to help and did not offer adequate explanations. The rooms are tiny and cramped and I left with a bunch of bed big bites.Horrible stay.
I came to the hotel because I was leaving my boyfriend and had a day before I could go back to America. I figured I'd splurge on myself and enjoy a soft comfty bed. Overall things were lovely and I enjoyed my stay. I wasn't told about the deposit that would be taken from my card or the fact I would not get it back. Also being told utensils cost 4$ and there were no napkins or paper towels in the suite, my only issue
Location No hot tub
The swimming pool is big for a downtown hotel and the breakfast buffet is worth the pricetag. The location is very central and Double Tree has made great efforts to save this older building. The elevators are slow and unreliable and don't have a way to see what floor they are on while you wait. The breakfast buffet is good but repetitive. It would be nice to see a greater food variety over the days and they need Maple syrup and sugar-free syrup options.
Beds were very comfortable Very clean rooms. I like the cookie at check in. Very modern and well Kept
The hotel staff were very friendly, especially at 2 AM on Friday, as our flight was cancelled and we had a round-about journey to Toronto from Phily. Breakfast was very good, and wait-staff for it and the dinner on Sat. were cordial and welcoming. We were made to feel welcome, even though our soccer team was playing Toronto for the MLS Cup.
Quiet. Friendly staff. Overpriced food and beverage. Bar closes early.
I would recommend anyone to stay at the doubletree by hilton JUST so you can taste the cookie you get when you arrive and check in, they are warm and amazingggggg. Other than that, my stay was great and comfortable and the staff was very friendly. Although the breakfast buffet was overpriced but it was very tasty. Overall, it was a great stay and I would look to stay there again next time I visit Toronto.
The location couldn't be better! And the concierge, Jing, was very knowledgeable and helpful! The free wi-fi was a life saver as I was traveling internationally, and the business center was very helpful when I had to send a last minute invoice. I enjoyed the 24-hr sauna and found the beds to be comfortable. The restaurant tended to close earlier than their posted hours, which made for some disappointing evenings. Also, the tap water has a distinct murky color which was unsettling. My room was next to the hotel's storage closet, so each morning I was woken by slamming doors and bustling about.
Location and staff EXpensive for what I received. Very few TV channels, poor wireless service, no free coffee in am, no free blast Too expensive for price
Outstanding service staff! Great bath, sleep, electronics, rapid service, quick elevators. Chocolate chip cookies & fruit water in the lobby bring an added touch of care. I wish our stay could have been several days longer.
It was very close to all main attractions in downtown Toronto. Nice walking distance to Rogers stadium. Nice room with comfortable bed.
It doesn't worth money. I give it 3 star place with 5 star price. See previous
service was great, the view was beautiful, the room was excellent. It seemed like the stars aligned for us, but that just may be the great service of the hotel. The weight room was great. The concierge made a reservation for us at this great restaurant downtown. I can't really say there was anything I didn't like about the hotel. I did a lot of research on hotels in toronto, and this was the highest rated and for good reason. If you're on the fence, go with Shangri-La
Greeted warmly when we arrived, shown personally to our suite. All staff whether at the front desk, valets or cleaning staff went out of their way to make us feel welcome.
The hotel property was immaculate and was in walking distance to many places of interest such as Eaton Centre, St. Lawrence Market, Distillery area, St. Michael"s Cathedral, SONY Performing Atrs Center and many fabulous restaurants and bars. The employees of the hotel were motivated in making our experience a great one. The concierge staff were most helpful with their suggestions and directions.
Convenience, and super friendly helpful staff. Location was very good. if you want to use subway to get around it is perfect. Would have like to have known remodeling was in process.
Our room was spacious and comfortable. I did not realize that guests would have dogs in the hotel. I prefer a pet free location.
could have used a cash machine somewhere in the building.
The room size, decor, free internet access, and friendly helpful staff Nothing
Great hotel in an excellent location. The "hop on hop off" bus tour has a stop within 1 block of the hotel. Several good restaurants within walking distance.
We were very impressed with The Omni King Edward from the moment we arrived. The service is impeccable. The lobby, rooms, elevators - everything, really - is first-rate. Our only regret was that we could only stay one night, since it was a quick weekend getaway. This was our first time in Toronto, and we will be back - at the King Edward. Valet parking, at CAD$40-45 per day, is a bit excessive. Since we were there on a weekend, it was easy enough to find on-street parking.
The room was great - nice, clean and large. Plenty of stuff within walking distance. Do the hop on hop off bus if you are visiting. needed a new mattress
The rooms were big and well appointed. The beds were very comfortable; so comfortable that I bought one of their pillows. Only a shower, albeit a large one, but no tub. Room could have used more light.
The hotel is beautiful. Really did a wonderful job remodeling. Rooms are quite large with generous seating areas and extra large bathrooms. Location is great.
staff quality of the rooms, old bathrooms, no minibar
Great stay, nice pool, jacuzzi and sauna. rooms were big and comfortable.
I enjoyed the friendly and professional staff. If you drive into town with a larger vehicle, you will not be able to park onsite. Parking in other locations becomes costly.
Unfortunately due to a late flight, I got in at almost 3:00 AM. They put me on the 26th floor. They didn't tell me there would construction starting on the 26th floor at 8:00 AM. It was terrible. The hotel was not sold out either... It was loud and very difficult to try and get that extra 30 minutes of sleep I needed...
Great location Easy check in Dated rooms Not sound proof - could hear everything in hallways and on road (I.e. Sirens) No fridge in room Bathroom was very old - needs to be updated badly
Nothing, I didnt stay there. They gave my room to someone else. Hilton booked me in an oversold hotel. After traveling 11 hours I showed up and they said i had no room! I paid for 2 nights in advance and it was PAID for. How could Hilton do this? I am a HiltonHonors member, being a member doesn't mean much to them, where is the loyalty? They gave my paid for room to someone else and told me to go find another hotel. UNBELIEVABLE!!
very clear, affordable, and walking distance from downtown Why would Hilton not offer free WiFi these days for international travelers?
Close to everything downtown, one block from subway, clean, modern, friendly helpful staff. A little expensive but that may just be the prices in Toronto.
Location to my business The room facilities were below average. No Fridge. Not able to open window for fresh air.
Facilities were excellent and the staff helpful
Beds were very comfortable. Carpets were a little dirty
I compared alot of hotels for our long weekend visit to Toronto. The Cambridge seemed to offer the best value as far as price, location, and you get a suite not just a room. The room were clean, and recently refurbished. The staff was friendly and helpful. The bed was very firm, but we prefer it that way. The hotel has a strictly enforced no noise policy, which is something we appreciated. We were able to get the rest we needed after very full days taking in Toronto. The temperature in the room was a little on the warm side. Not uncomfortable, but we would have preferred it a little cooler. Weather outside was in the 90's. Turning the thermostat down did not seem to help.
The room that we've stayed in is very clean and tidy. I also appreciate that there's two LCD tv in our suite...I think its a bonus! As a guest of the hotel, why do we have to pay for parking?!
When we booked the hotel there was indoor pool and restaurant . But they have only hottub which is great by the way. After booking , we get an email that restaurant will be closed. That wasnt fair really. Otherwise this is our second stay at cambridge Stafff really nice . Water drain in the living room never got fixed despite complaining. rooms are spacious.
Nice room layout and amenities Very quiet Room heater thermostat did not work well Elevator down button light did not work
Exceptional hotel. No breakfast included.
We stayed at the Cambridge Suites as part of a weekend getaway. In the heart of downtown and right around the corner from Massey Hall, the Cambridge Suites was withiin walking distance of everywhere we wanted to go. The suite was spacious and offered every convenience. The bed was extremely comfortable and the linens clean and crisp. The room was very quiet and the staff was most accomodating. We would definitely stay here again.
The Cambridge Suites has been reliable. It is close to many attractions and not hard to get to. It is VERY convenient that you can leave your car there until 6:00 after check-out.
Everything was great Everything
The Location Yes, the club is not as should be, it is just name
Enjoyed the proximity to the Eaton's Centre and not having to worry about bringing a coat along.
-very comfortable beds and convenient location complimentary continental breakfast should be included
Good location, with an easy walk to a lot of cool areas. Nice accommodations. Friendly staff. Parking cost $35 extra, and wifi was $10 per day. It's 2015 man, wifi should be freeee!
Beware of the crime in the area. There was a murder outside the front door. If safety is a concern you should not stay here.
Clean and comfortable. The location next to Eaton center makes it ideal for shopping and eating.
Great location Parking lot was full. Alternative was not explained that we so we ended up with a ticket. They could not reimburse us.
The front desk clerk was extremely friendly. The rooms were very clean. Crisp bed linens and dust free The pool was small and way too hot! They claim rooftop pool but in actuality it is just a small pool on the top floor of the hotel. Hotel breakfast priceswere outrageous. I have a hard time justifying $15 for a juice and a muffin. And $30 for an egg and bacon.
Beautifully appointed room, very helpful concierge. Great food and meal service. No elevator, no mini-fridge in room, no ice machine. Late checkin (4 pm) and early checkout (11 am).
Location, size of room, finishings very high end, quiet but right downtown.
The spa was closed for renovations while I was there, which would have been valuable information to know beforehand. But the hotel itself is a dream.
Loved the location you can see Yonge Dundas square from the lobby!!!! Very updated and clean with friendly accommodating staff! Would have been nice to have wifi and parking included when purchased through deal sites, included when purchased through The Bond Place website.
Just needed a safe, clean place to sleep.. Because who visits a new city only to stay in the hotel room? Nice staff, awesome bar across the street called The Imperial (just a dive, but good food and staff), I'll be back.
location and price, clean, friendly enough.... lots of construction in lobby... front desk seemed under staffed
Location and room were great . Decor and bed good too. good value for price. note the fact that Wi fi was not included . Neither were movies available or working ,or parking included. not impressed with the $250 downpayment for cleaning fee . Not mentioned when booking or on the website .
Convenient, clean, and comfortable. Helpful and friendly staff. Only complaint is wifi charge. First place I'll look next trip
Clean rooms. Nice decor. Nice staff. No valet. Parking lot across the street so it was awkward to check in. Neighboring rooms and ankle noises could be heard
The view from the 18th floor is incredible. It was cozy and appealing. Denny's for breakfast down the street. Burrito boyz rescued the night after checking out the bad tapas options. The bed is pretty comfy if you like em soft. Nice storage, nice cleaning staff. It's nice if you don't need too many extras. Security feature to use elevators with room key card The bar tapas on friday and Saturdays, $10 for ruffles chips and marble cheese? Not worth it. Get a catering company to help out with the tapas options and get more revenue with better food. The pop machine ate my money. My receipt said i would have a deep soaking tub, i did not. I suggest the sheets get more attention with appearance. Internet bandwidth is limited, no netflix. Towels aren't big enough, not enough pillows, bed really bouncy like it's not on a proper frame. The heat was blowing in my boyfriend's face most of the night, should look into a better heating system. The
The location is tremendous, right on Yonge-Dundas square! Underground parking across the street with in/out privileges for a fair price. Staff was helpful and polite. Clean rooms with inexpensive (cheap?) but obviously newer fixtures and decor. I didn't have to pay for internet, they gave us an access code for each device we requested. Room was quite small. Gym was small, hot, some equipment out of order. Thin walls or doors: loud! Not a luxury accomodation, but then again it's priced fairly low so you get what you pay for.
location was perfect for those that want to be near the heart of the action: Eaton Square and walking distance to Wellesley-Church. Rooms were on the small side but Scandanavian decor maximized space utility while still giving the room some style. It's on the edge of "fringe" neighborhood, so be careful walking alone or at night. It's the price you pay to be close to the action. Likely because of the competitive price, more than half of the hotel was occupied by people over 70 for the weekend we were there. Weird since it's near the bars, clubs, strip joints, college dorms, and Eaton Square itself.
Location is close to everything and room has all you need Beds were a little lumpy and had to put towel over A/C vent
I was very happy with my stay. 3 nights in Toronto for business, but I needed to choose a hotel that would stay within my budget. The rooms are small, but that did not bother me. 15th floor, wonderful view. Very clean and the staff was very friendly. The TV was temperamental and didn't always work. Besides that, no complaints.
Clean one of the elevators was broken resulting in long waiting times.
Good location, good value, pleasant staff.
Quite and friendly. Parking my car
The hotel location was very convenient to my meetings downtown.
Location and proximity to shopping, theatre, and cultural events. The room itself itself was also quite nice.
Nice, clean hotel with comfy bed. Nice staff. Nice little breakfast spot off the lobby. Good locale. No safe, no lounge (bar).
I liked that it was in close proximity to shopping, restaurants, theater in the downtown Toronto area. Lack of fitness facility on-site.
Easy walking distance to to all the attractions we were in Toronto to see.....Shopping, Hockey Hall of Fame, Roger's Centre, CN Tower, restaurants, bars, etc. Got a great price via kayak and were pleased with our stay.
I travel extensively for business, and my requirements are basic: A clean and quiet room, with a comfortable bed, and a functional desk or workspace. This hotel exceeded my expectations. I received excellent service from the front desk, and this friendly "can-do" attitude extended to cleaning and maintenance staff. I wouldn't hesitate to return! There's only one elevator, shared by guests and hotel cleaning and maintenance staff, so you should plan ahead for possible delays (or take the stairs if you're on a lower floor).
Good value ,Excellent location for everthing in Toronto, convinent public parking next to hotel.
The staff was terrific and the location was ideal for me and my family. I didn't use the wifi much but it was very convenient to have it available.
Close to everything in downtown, good breakfast downstairs, staff very accommodating, clean and comfortable, reasonably priced. Nothing I can think of. Add a pool I wouldn't swim or a gym I wouldn't use and add $100 night. You want exercise walk the waterfront.
Good sized room. Comfortable beds. Carpets need to be replaced. They are thin and soiled. Bathroom was very small.
Overall experience was great. I would definitely stay with them on my next time in Toronto There was a truck blocking the exit and when we asked front desk to ask whoever was blocking to move the vehicle for traffic flow, they told us 'it's the contruction truck'. We were asked to maneuver and exit the area against traffic.
Room was clean, modern and well maintained. Location to price ratio is excellent. Elivator was slow and noisy.
great downtown location accessible to transit, room was very new and updated with all the features we needed, complementary breakfast and espresso machine was a nice extra. Good value. Room could use an area rug, although in room slippers are provided
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The room was incredibly clean, very nice, and in a great neighborhood.
Elegant room. Courteous staff. Central location.
I am reluctant to speak so highly about St. James as I would like to keep this gem of a hotel secret to ensure that there is always a room available when I need it!
Location. Found dirty earplugs behind the bed along with a lot of dust.
RECENTLY REBUILT GREAT LOCATION NO
This guest did not leave comments about this hotel.