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Great location! Good value for the money. Clean room. Wifi is not free. It took over 20 minutes to drop off my car with the valet.
Clean room. Walk across the road to Royal York for access to path! Small room. It's hard to find attendant for morning breakfast if you want to order something.
Location Restaurant on sight has good reasonably priced breakfast Hardwood floors in rooms Rooms are very small but clean
the rooms are very small and parking is hard to find
Very small room, didnt even have a closet or anywhere to hang clothes. Great location Very tiny rooms
The room was nice, large enough for us to not feel cramped There seemed to be a lot of light switches that did the same thing. Also it was a pain to print off tickets we needed. All things were minor details though.
Rooms were pretty clean Staff was friendly No gym (just a deal of paying the next-door full-sized gym $10/workout) No desk or chair in the room They didn't find my reservation when I arrived, took 5-10 minutes to figure it out. Random $23 charge on my credit card at 2am during my stay On my second day, my card key didn't work and they said apparently I checked out that morning...I definitely did not
The smell in the room
All of the staff were so friendly. And I mean ALL.
Good location Reasonable rates Single bed option had small rooms
Walking across the street you could see CN Tower. Everything was in walking distance. Parking was reasonable and had many options. Safe and clean, overall nice place to stay for a reasonable price.
The overall hotel was cute and small. It was a great location to everything. We didnt have a car and it was close enough to walk,uber, or use the train to get to most of the thigs we wanted to do and see. The rooms were small. I wish there were higher floors with more of a city view. Also the tv was in a awkward location to watch. Breakfast was not included, which would have been nice since we stayed for so long.
Centrally located Affordable valet parking Helpful staff Quick check in Quiet room Clothes iron was damaged No blow dryer was provided Sink did not hold water for shaving, stopper was broken Mirror was showing signs of corrosion Bathroom door made entry/exit difficult No USB charging ports Cleaning attempted to enter my room at both 7:30 AM and 8:45 AM. That was very unwelcome.
The location can't be beat. It's near the entertainment, arts, and business districts. Union Station is right across the street. The hotel interior is gorgeous. In a city of glass and steel the old stone/marble really feels nice. The staff was very friendly and accommodating. My room was not renovated like some of the others mentioned by reviewers. The decor was dated but comfortable and good enough for the stay.
Deluxe Rooms are by far larger and more comfortable than Fairmont Gold Rooms, 500 sq ft vs 250 sq ft. I stay with Fairmont a lot and the old Canadian Pacific Properties are very grand. Staff is excellent. Restaurants offer decent food at a fairly high rate which you would expect at a hotel. The fireplace in my room is silly and its fake, they should just put a fern inside it. Housekeeping crew was great. I always tip them. The air conditioner was awful in 17-135. They tried to fix it twice. It was hot outside and the room was cooler but not cold. There was really nothing else I was unhappy with as I love Fairmont's high standards.
The staff was wonderful. They truly went out of their way to help me with my Internet problem. The view of the office building from my room. The fire alarm check that went on way too long. The construction down the hallway was very noisy. I could hear conversations in the next room and in the hallway.
Quick getaway with the wife!! A little romance and peace and quiet! Enjoyed the ambiance, food, drink and service in the Library bar! Highly recommended
Predictable level of service and comfort Construction noise
Loved the Olive Bar and convenience of dinning and shopping all in one :-) Nothing...
central location room was hot. small too. hotel needs h full redo. looks and smells old.
Comfy bed Delicious, impeccably cooked steaks Nice pool area El Labo soaps smell amazing Room service was very fast and friendly Very few gluten free items on menus Several times we had a hard time getting in touch with staff (consierge, maintenance, bell desk) Room was incredibly cramped and looked hastily repaired or shoddily renovated Room smelled of previous tenants body odour or cigarettes Closet light was clicking on and off sporadically Steam room in health facilities seemed unclean/didn't smell good
Location, location, location... Awesome accommodations! Construction rescans renovations that were occurring when we were there...
Beautiful newly renovated room, friendly staff and great location. The room could have been better sound proofed to noise in hallway. Could hear conversations of passerbys easily in the middle of the night.
staff was friendly. room was clean feel like iv stayed in better rooms for a lot less!!!!!
Rooms need a refresh.
From the moment you arrive, you are aware you are in a special place. The understated luxury and the attentive but discrete staff mean you can enjoy your stay in the knowledge everything you need is at your fingertips while enjoying as much privacy as you need. The wood-paneled design theme is carried through the hotel from the lobby to your room, which is a haven from the hustle and bustle of the big city. Do ask for a quiet room though as the noise of Toronto's condo construction boom can interrupt the tranquility in some areas (a problem not unique to Le Germain). But the hotel has even thought of that. It helpfully provides ear plugs in the bedrooms for those who are sleep-challenged. It's just one of the many little and big touches that make this hotel an oasis in the entertainment district of Canada's largest city, just a short distance from Toronto's island airport served by the Porter airline. 1. Super staff who don't get "in your face" 2. Understated charm of hotel with thoughtful design touches 3. FantastIc bedrooms with plenty of space (judging by our room) 4. Convenient location in Toronto's downtown theatre district and close to waterfront
It was centraly located near places we wanted to visit. The breakfast left a lot to be desired, Hard to find P3 to park our car.
The rooms were clean and the facility as described Minor issue with the A/C unit. Easily addressed by staff.
The location was great. I attended a conference at the Metro Toronto Convention center and it was about a 30 minute walk, which is what I wanted. Plenty of restaurants and shopping along the way. The free continental breakfast was nice. The treadmill in the gym was broken. It is located on a busy main street with the entrance not needing a key card to enter. You enter the front door and take an elevator up to the third floor to the check-in, but could easily take the elevator directly to the rooms in the hotel with out any security. That was kind of sketchy.
Rooms were clean and the bed was very comfortable.cleaning staff were very friendly and helpful The "breakfast" was very limited. We were there about 8 o'clock. There was no fruit, no bread for toast.. But that didn't matter as we couldn't see a toaster. There were muffins and bagels. Not impressed with the breakfast. It was very difficult to find how to get in the hotel when you were driving. We did two passes before we saw a small sign indicating the super 8 parking. There were no directions on the hotel web site or on the front on the building. Couldn't stop on the road out front to go in and find out as it is a major no parking road.
It was close to the Air Canada Centre, which is my only reason for being there. McDonald's is just down the street. Having to pay $20 a day for parking! I understand it's usually $10 a day, but because I was going out and coming back for the concerts, I had to pay double! Should have been included in the room charge!
I didn't get her name but the young lady who checked us in on 6/19/15 just before six pm..... was incredible. i had accidentally booked for the following week. She was very helpful in getting us into the hotel and changing the following day to a 2 bedroom. unfortunately she was not there on saturday or sunday. i had asked the night desk clerk her name and he said sandra BUT i'm not too sure of that because he was the weakest part of the trip when we switched rooms on friday. my buddy forgot his charger in the single bed room. he realized much later.....probable midnight or later, it was when we got back from the concert. my friend went down to ask the guy if something had been turned in from cleaning......the fellow seemed unhelpful in every way and did NOT relay the message to the day crew. even though my friend had asked him to have the cleaner keep an eye out for it. it just shows the wild swing in customer service. luckily the exceptional efforts by the young lady did overcome the guys lack luster service
Convenient to good eating in Chinatown, reasonable cost, and with the excellent public transport - it was fairly easy to get to the convention center. Lighting in the room could be improved, and the alarm didn't work
Stayed there this weekend to see the Nutcracker and spend a day at the AGO and ROM. The hotel is in a great spot without killing your bank account. Spadina Ave has character and is fun to explore on your down time. The hotel is clean (although the building may look sketchy haha) and the staff are very nice. Fire alarm went off at 5AM - that sucked but obviously a rare thing. The water pressure in the shower could have been better but I am just being nit picky.
Conveniently located. Parking available for $10/ day
A delight for the senses!
Location and price. Fire alarm went off at 5am (Sunday morning). Seems this isn't that out of the ordinary after reading others reviews.
The only good thing is its location in downtown. It's not safe here. Anyone can use the elevator which belong to the mall and can go to the hotel rooms at night. Staffs are not helpful. One chinese women staff is rude. This place is served by chinese staffs mostly.
We enjoyed the accessibilty to our intended events, and truly enjoyed the comfort of the hotel and its amenities. Having worked for years in front desk reception, I found some of your staff to be too formal or "stuffy", as opposed to sincerely welcoming and professional.
Best bathrooms and very friendly staff Room opposite us had a big group staying in room and one night they made a lot of noise until the early hours of the morning
The room was very attractive, comfortable, spacious, and clean. The staff were very friendly and helpful. Lighting in the room was poor.
Perfect and convenient. I will stay again!
The room is elegant and very modern kept to wait for more than one hour to get my room ready
It is amuzing hotel. It has very helpful staff and a comfortable room. when i come back to toronto, i will stay there again
Great location, clean and spacious.
Nice hotel on the edge of the downtown core, an easy walk to restaurants and bars on King Street West, Queen Street West, Chinatown and Kensington Market. Hotel is low-rise and relatively small, which is a plus for me. Easy, but somewhat expensive parking underground with direct access to hotel. Luxury room was comfortable and spacious.
Beautiful room and bathroom
The staff were very pleasant, well-informed and helpful. Kathleen, the concierge, was outstanding.
It's a quite hotel with less traffic of people made it convenient for me. Needs to make facilities more inviting and pleasant: restaurent and breakfast area.
the styling generally, and the comfortable bed with top quality bed linen the room was small and i feel the price was a little on the high side
The staff were very friendly and helpful. Accommodations were clean and modern. Within walking distance to many restaurants and other attractions. Had difficulty keeping the room cool; the air conditioner would stop cooling occasionally. The staff was prompt with a response and a fix.
I loved the location of the hotel, it was so close to the metro convention center which is great for those going to convferences. Walking distance from there. It was also close to King St clubs, bars, pubs which was good for night life. There was a club next door Tryst which had a loud crowd after hours at 2am but if you're staying in the midst of the city, what do you expect?? It wasn't loud enough to be offensive and the hotel front desk staff did an excellent job at keeping the "wanderers: from the club out of the lobby.Excellent staff, I checked in early and the room was ready. The room itself was exceptional, just the right size and very comfortable.I Loved my stay there and would stay there again!! Maybe refill the coffee in the lobby more readily as it ran out sometimes. NOt a big deal though.
- The room was very clean, good temperature control, clean bathrooms, nice lobby/hallways, nice pool/fitness area, friendly staff, fantastic location right near Queen Street West - A fire alarm went off while we were there (around 12:00 pm on Valentine's Day), and it was too loud and it went on for too long. I had a migraine and it was making it infinitely worse. The alarm was pulled in a parking garage, but the cycle went on about 6 times (crazy loud alarm + "there was an alarm pulled in p4, we will keep you updated" - unnecessary). But... They gave my boyfriend a free coke to give me (I drink the caffeine when I have migraines), so that was really nice.
Excellet location to the major attractions in Toronto, or facilities to go to the attractions. Clean and Confortable rooms. Good alternatives on Breakfast
The modern, clean room. The friendly greeting at arrival and then every time that I returned to the hotel during my 3-night stay. The cookies in the lobby at the end of the day were a pleasant surprise and the apples in the morning. The breakfast arrangements in the restaurant and the pleasant waiters and waitresses made for an enjoyable start to the day. Unfortunately, there were some guests on the Friday night who were still listening to music at 3:30 a.m. but due to the construction of the building it was hard to know where the noise was coming from.
Had to drive around for a
Valet was a little expensive since we parked it there overnight and never moved it and it still cost us 35
nearby to the shopping centers and entertainment areas car parking is too expesive 35$ and the lobby is too small
I liked location, comfort and staff. stayed twice in week and first room too noisy. Noise from street I think
friendly and fast service; new and clean room; fast checkout; just great! parking very expensive and on the street - had to look around for a safe place for overnight
the bed parking prices
Location was great Room wasn't very clean and the power went out shortly after we arrived and was down for several hours. This might not have been the hotel's fault, but there was no effort put in to mitigating the issue for the guests (i.e. providing battery powered lights, communicating progress on power restoration). Valet parking was overpriced and, considering the overall cost, this was very poor value for money.
Quick service. When my granddaughter and I arrived, there was water on the bathroom floor, from a leaky toilet. The problem was resolved immediately. Professional and friendly staff. Glass walls on the bathroom...greatly reduced privacy. Would prefer bathroom door with a handle.
Nice, comfortable bed. Very spacious room. Lobby is spacious and uncrowdwe. Ambulance siren at nite a recurrent annoyance.
Great location, very nice rooms None
The staff was friendly and vary nice. The location was good. And the bathroom was beautiful. I don't understand why they charge $1.00 for every local call. And the price was not worth the room.
Couldn't believe how close to everything this hotel was.. amazing! Outdoor pool on the 17th floor was amazing! Urban sanctuary type deal as sunny with a view of downtown and cn tower No issues found during my stay
Location is fantastic... I walked right out the door into a great restaurant
Parking,staff and the badroom piep in lift
Staff gracious and kind. Television didn't work all the time. Volume was issue
the location was good for all directions, walking to lake side or into shopping area also train station, bonus the airport bus stops at the hotel. The Lifts were a bit slow, and often needed attention
nothing Poor internet connection. Poor security. Location near night club, not safe at night time. Dirty bedsheet.
location, near restaurants and bars, cool enviroment nowadays internet should be free everywhere!!!
$25.00 for parking is a bit much
Friendly staff, value for money and very clean Nothing not to like
best value, great location, upscale, would stay nowhere else in downtown Toronto price of two drinks in the bar, asked for a glass of wine and a scotch and got a bill for $38
Ease and comfort checking in and out. Facilities are fantastic!
Friendliness of staff, good breakfast, excellent room.
Rooms were clean and nice. Staff was professional and courteous. Nothing
Location Rooms could have been cleaner
The quality of the hotel for bthe price. The inclusion of breakfast was a great plus.
I enjoyed the quality of the room, th ebed was especially comfortable. the spa closed early and the prices of in room dining was out of proportion of Canadian hotel prices.
Location, good service at the reception, proximity to convention centre and train station. Great view in room 2500. Nothing
The service and styling is spot-on, generous room size and appointments that made the price good value
Comfortable room, with amenities. Staff friendly. Convenient to convention center. Faucet may have been a bit leaky. Didn't love the bedding, but got used to it.
their rooms are very clean. their lobby's workers are very kindly. their restrant's workers have a poke face.
it was a nice view and the water front wasn't to far from the amphitheater were i was going it was over priced for a small hotel like that
It's right next to the ballpark. You can eat lunch and watch the game from the hotel restaurant. Centrally located. It's super convenient. I hated the fact that they charge to use wifi or the internet in the business center.
Large modern room. Due to Blue Jays game they had no parking available when we arrived. I had to find off site parking which cost $40 then move my vehicle to the hotel after the game and pay hotel $35. So $75 to park, was NOT happy with that. No free wi-fi. Charge was $12.95. The room was not cheap, do they really need more of my money for wi-fi? I travel often and I cannot remember the last time wi-fi was not included for free. No in room safe.
City view room wasn't available when we arrived (which we were supposed to get) so they gave us a room with a view of the centre feild of the Rogers Centre so we watched the Blue Jays baseball game from our room. Loved it!
Large rooms and beautiful large bathroom. Staff friendly and happy to help
We loved the location as it was a perfect home base for us to explore downtown Toronto on foot, via the Subway, streetcar and taxi cab. We initially chose the hotel for its close proximity to the cne and the cn Tower but were pleasantly surprised at how easy it was to access many tourist attractions in the area. The hotel itself was clean, the pool was lovely and the staff were exceptionally pleasant. We'll be back! The exterior grounds were not up to the standard one would expect for an International hotel, (weeds, faded paint on signs, etc.)
The hotel was very convenient and central to many of the Toronto tourist attractions, and the novelty of watching the baseball game from the restaurant was great.
Fast check in, complimentary breakfast above the norm, close to transport and entertainment Expensive parking. Wifi should be free.
Everything is very close by, Excellent living rooms in each room, not just a typical bed and a desk, and the TV check out was very convenient. they up graded us to a stadium view, that was good but they left the flood lights on all night. Seemed like a waste, but I guess that really has nothing to do with the hotel. Also we got unlucky and the kitchen was closed due to a break down, but I have eaten there before and it is very good
My room was large, beautiful, and clean. The hallways were a bit difficult to navigate and I got lost a couple of times until I got a acclimated to it. I went around in circles before I could find the elevator! The hotel is very special because it sits directly next to Rogers stadium, which is the home of the Toronto Blue Jays, & I understand that there is soccer there too. If you sit in the hotel's restaurant, you can look directly into the stadium, and it's a great deal of fun. However, I understand that there are some rooms that also look directly into the stadium but which do not have windows to the outside, so these rooms would make a sports fan very happy but perhaps others might be disappointed. Be sure to ask for a room that has a window to the outside if you don't want to face the stadium. The concierge was very nice, and attempted to be very helpful. However, she did not give clear enough instructions on how to get around the city. Taking a cab was a big suggestion of hers, & I really wanted to learn how to use public transit. Perhaps part of the problem, however, is that Toronto's subway system has not grown as the city has grown. It is not that widespread or complex, and in order to reach many places, there's a great deal of transferring necessary between train and street car. So this is difficult for a tourist to learn quickly.
Unfortunately due to a late flight, I got in at almost 3:00 AM. They put me on the 26th floor. They didn't tell me there would construction starting on the 26th floor at 8:00 AM. It was terrible. The hotel was not sold out either... It was loud and very difficult to try and get that extra 30 minutes of sleep I needed...
Close to everything downtown, one block from subway, clean, modern, friendly helpful staff. A little expensive but that may just be the prices in Toronto.
Great location Easy check in Dated rooms Not sound proof - could hear everything in hallways and on road (I.e. Sirens) No fridge in room Bathroom was very old - needs to be updated badly
Very well situated in downtown core. Easy access to theatre distict - easy walking distance to several theatres - and a short walk to Rogers Centre. The purpose of our stay was to see a play and also went to a CFL game. Great
very clear, affordable, and walking distance from downtown Why would Hilton not offer free WiFi these days for international travelers?
Location to my business The room facilities were below average. No Fridge. Not able to open window for fresh air.
Great stay, nice pool, jacuzzi and sauna. rooms were big and comfortable.
I enjoyed the friendly and professional staff. If you drive into town with a larger vehicle, you will not be able to park onsite. Parking in other locations becomes costly.
staff quality of the rooms, old bathrooms, no minibar
Nothing, I didnt stay there. They gave my room to someone else. Hilton booked me in an oversold hotel. After traveling 11 hours I showed up and they said i had no room! I paid for 2 nights in advance and it was PAID for. How could Hilton do this? I am a HiltonHonors member, being a member doesn't mean much to them, where is the loyalty? They gave my paid for room to someone else and told me to go find another hotel. UNBELIEVABLE!!
Beds were very comfortable. Carpets were a little dirty
Facilities were excellent and the staff helpful
The venue itself always had good music playing and served beer, so I was satisfied on that front. The location was the best part as it was close to many attractions. The room was small and so was the bed. I didn't mind so much but my female friend did. If you're the skyline type, don't rent here. If you're the musically inclined, low maintenance type, this place is nice.
Lovely staff, very welcoming and understanding of our late check in (3.30am!), very helpful. Room was clean and comfortable. Cannot say a bad thing about Rex hotel!
The hotel was clean and the staff were great. It's excellently situated for a city trip such as attending a concert and shopping. There are not lots of frills but it's excellent value for money.
This is actually a jazz bar and the hotel is a supplementation to it. But jazz is really nice. I guess the original idea of this hotel is to provide some rooms for musicians from the bar below. The owner of the hotel is very helpful and friendly. Floor in the corridor of the second floor was not very clean, probably due to because they were trying to fix something on the ceiling.
Not much. No room check in had to go to bar and walk through a very busy jazz club. Could barely hear the BARTENDÈR giving us keys to our room. The club was over packed and was a pain in the ass to get out of. Room was çold and t.v. had limited channels. Washroom was a joke....stupid set up. Woke up the next day and when we were leaving we noticed about 15 police officers eating breakfast watching us walk down the stairs...very uncomfortable!!! The noise is just unbeatable and you will get no sleep...DON'T BOOK HERE!!!
Staff was very friendly, hotel was clean, and in a really good location. Only thing that would have made it better was if they offered late checkout, but other than it was a nice place to stay if you don't want to spend too much.
Location, location, location, staff, breakfast No elevator, no parking, tiny bathroom
hotel staff f are friendly, nice jazz music
The staff was very helpful and friendly. I wish they started the free coffee service a little earlier than 9am. ;-)
The location of the hotel was great not that far from the coach Canada/greyhound terminal. Walking distance from dundas square and Eaton center. The one thing i love is that our bed sheet got dirty after dropping some food as we notified the staff and stepped out for 10min it was already changed for us when we got back. The only thing we didn't like was we had to check in at the bar which we knew already about after reading these reviews but it was okay the staff would still act professional with the guess staying at the hotel.
The location was o.k. and the Rex bar staff was friendly and helpful Loud, small, no place to put anything. no curtains on windows - had to get dressed without the lights (was like a fish bowl). No ice or vending. Stayed 2 nights and did not see any hotel staff the entire visit. More like a hostel not a hotel.
Staff was awesome. Room was dated, furniture not anchored to the wall
Perfect location in downtown, to. Not far from the main attractions. Staff was very friendly and accommodating. We will def. stay here again!
I had an in-room suite with kitchen and it was perfect for work. I was able to dine in my room and get work done. It was also close to the attractions of downtown Toronto so I spent half a day walking around. A bit pricey for parking but they do have valet parking.
The hotel rooms and very nice and the staff are wonderful to deal with. Andrew from the front desk helped us out more than once with a smile on his face each time. The continental breakfast was better than any I've ever had! We stayed here during TIFF and had an absolutely wonderful second experience at this hotel.
It is in a great location for the entertainment district. I prefer quality over quantity for breakfast. I would recommend fewer items e.g. Organic granola instead of processed granola, that are locally sourced.
The room was fantastic – clean, modern, spacious, fully stocked with everything we would need. The locations is great as well, accessible to everything downtown Toronto, close to the subway. Free breakfast was a bonus, and it was very tasty.
Very friendly accomodating staff. Clean and funcitonal room.
The space of the suite we booked was comfortable and quiet and the small kichen area was well equipped.
Very roomy. Good location to entertainment district. Elevator service can be slow. Breakfast (free) can be crowded but I guess that's what happens when it is free.
Large room with good facilities and was clean. lack of room service.
I love the offering of breakfast and having kitchen facilities.
The friendliness of the staff stood out, nothing was too much trouble ,the rooms were spotless and the location could not be beaten,the best hotel ive ever stayed in!!!!
The room was clean and comfortable. The bathroom was big and clean. The staff were friendly and helpful.
Staff was competent and very friendly. Concierge helped me several times and obtained discounted tickets to Aquarium and Hockey Hall of Fame. Hotel overlooks railway and train noise started early in the morning and was clearly heard in the rooms-go street side. No refrigerator or minibar in the room and no movies on TV.
Location was terrific Hotel system was down at check Iin. So didn't get to room until later. Ordered a cab for 5 people, 5 hours before we needed it and it didn't arrive. Staff ran around blaming others, but still no cab arrived for 5 people. 20 minutes later, we ended up taking two cabs. Next day (Sunday) we asked for a late check out of 1 pm (only an hour after regular checkout time). They said no, we could have until 12:30 only. The price of the room far exceeds the services provided.
Location and comfort. Price
Great location. Easy to walk to Harbor front, CN tower, Aquarium and more. All just 5 mins walk away, great for kids of all ages.
Not a thing
The location is absolutely outstanding. The Rogers Centre and CN Tower are right on your door step. Some features of the room were very poor. Flimsy/loose towel rails in bathroom, holes in dry wall, patched walls not painted, build up of dirt on light fixtures (which also seemed loosely fixed/insecure)