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Quick getaway with the wife!! A little romance and peace and quiet! Enjoyed the ambiance, food, drink and service in the Library bar! Highly recommended
staff was friendly. room was clean feel like iv stayed in better rooms for a lot less!!!!!
The staff was wonderful. They truly went out of their way to help me with my Internet problem. The view of the office building from my room. The fire alarm check that went on way too long. The construction down the hallway was very noisy. I could hear conversations in the next room and in the hallway.
Amazing staff, decadent surroundings, great views, incredibly comfortable beds and accommodations, Union station is across the street for transportation and the hotel itself is like visiting a landmark - it's beautiful. The price is high, but it's for all of those reasons. Thin walls. A lot of the comfort and decadence was dampened by some people who decided to have a "get together" around 11 PM next door that continued until about 2:30 AM. When it was down to 2 people you might guess what the next hour sounded like. Needless to say I did not sleep. I had to check out for an early flight around 4 AM, so I didn't bother kicking up a stink with management. I will next time though. I would stay again, but will request a room not joined if possible. Other than the inconsiderate neighbours, I loved the hotel.
The Royal York has a great location and fabulous staff. The rooms are beginning to be renovated and the bathroom is TINY but they work. When they have good prices this is a great option!!
Comfy bed Delicious, impeccably cooked steaks Nice pool area El Labo soaps smell amazing Room service was very fast and friendly Very few gluten free items on menus Several times we had a hard time getting in touch with staff (consierge, maintenance, bell desk) Room was incredibly cramped and looked hastily repaired or shoddily renovated Room smelled of previous tenants body odour or cigarettes Closet light was clicking on and off sporadically Steam room in health facilities seemed unclean/didn't smell good
Centrally located Affordable valet parking Helpful staff Quick check in Quiet room Clothes iron was damaged No blow dryer was provided Sink did not hold water for shaving, stopper was broken Mirror was showing signs of corrosion Bathroom door made entry/exit difficult No USB charging ports Cleaning attempted to enter my room at both 7:30 AM and 8:45 AM. That was very unwelcome.
Deluxe Rooms are by far larger and more comfortable than Fairmont Gold Rooms, 500 sq ft vs 250 sq ft. I stay with Fairmont a lot and the old Canadian Pacific Properties are very grand. Staff is excellent. Restaurants offer decent food at a fairly high rate which you would expect at a hotel. The fireplace in my room is silly and its fake, they should just put a fern inside it. Housekeeping crew was great. I always tip them. The air conditioner was awful in 17-135. They tried to fix it twice. It was hot outside and the room was cooler but not cold. There was really nothing else I was unhappy with as I love Fairmont's high standards.
central location room was hot. small too. hotel needs h full redo. looks and smells old.
Loved the Olive Bar and convenience of dinning and shopping all in one :-) Nothing...
Location, location, location... Awesome accommodations! Construction rescans renovations that were occurring when we were there...
Beautiful newly renovated room, friendly staff and great location. The room could have been better sound proofed to noise in hallway. Could hear conversations of passerbys easily in the middle of the night.
Location was terrific Hotel system was down at check Iin. So didn't get to room until later. Ordered a cab for 5 people, 5 hours before we needed it and it didn't arrive. Staff ran around blaming others, but still no cab arrived for 5 people. 20 minutes later, we ended up taking two cabs. Next day (Sunday) we asked for a late check out of 1 pm (only an hour after regular checkout time). They said no, we could have until 12:30 only. The price of the room far exceeds the services provided.
Location and comfort. Price
Staff was competent and very friendly. Concierge helped me several times and obtained discounted tickets to Aquarium and Hockey Hall of Fame. Hotel overlooks railway and train noise started early in the morning and was clearly heard in the rooms-go street side. No refrigerator or minibar in the room and no movies on TV.
Great location. Easy to walk to Harbor front, CN tower, Aquarium and more. All just 5 mins walk away, great for kids of all ages.
Very friendly and helpful staff
Not a thing
The room was clean and comfortable. The bathroom was big and clean. The staff were friendly and helpful.
service was great, the view was beautiful, the room was excellent. It seemed like the stars aligned for us, but that just may be the great service of the hotel. The weight room was great. The concierge made a reservation for us at this great restaurant downtown. I can't really say there was anything I didn't like about the hotel. I did a lot of research on hotels in toronto, and this was the highest rated and for good reason. If you're on the fence, go with Shangri-La
It doesn't worth money. I give it 3 star place with 5 star price. See previous
Greeted warmly when we arrived, shown personally to our suite. All staff whether at the front desk, valets or cleaning staff went out of their way to make us feel welcome.
As soon as I arrived , I was greeted with a warm welcome where I felt like I was home away from home. I told the concierge that it was my first time in Toronto and he upgraded our room to the lake side view. When I got to the room, I saw why he had upgraded to the Lake view was even more incredible than I had imagine
Room layout, lighting, bathroom & view HVAC - too warm without windows that open
Location location location and very comfortable beds More food options would have been great
The hotel is modern and it has a great location. Surrounded by amazing restaurants and places of interest. The views are phenomenal and super friendly stuff.
I contacted the hotel to confirm our reservation as we had booked it online a month ago and was forwarded to reservations and the lady was not helpful at all and told me the booking was for two double beds even though my statement from Kayak said 1 King bed. She was rude and didn't want to assist and instead told me she can put in a written request with the front desk for a King room but we will only get it if there is one available. She said someone would get back to me to confirm and no one did so I called the hotel again and again they put me through to reservations and I spoke to someone else who was not helpful either. The third time, I called the hotel and asked to speak to the front desk and spoke with Leonard and explained the situation and the confusion on why we were being told we could not have a king room when this is what we booked. He went above and beyond and not only did he make sure we had a king bed, it was on the 35th floor and lakefront room. It was beautiful and we had a wonderful anniversary. Thank you Leonard. The hotel staff were amazing and polite but the people working the phones for bookings, were not helpful. After dealing with the reservation staff, it put me off and made me want to cancel my reservation as I was unsure if this was a reflection of what the service would be at the hotel. I did not appreciate that the woman I spoke with to confirm my reservation told me to call Kayak to fix the problem of why it said 2 double beds in the hotel system and not King. I told her I had a confirmation email from Kayak and could forward it but she did not want to help me.
Great location and very nice and helpful staff. Rooms were great. The AC worked well and bed was comfortable.
Great location right on the waterfront. Easily within walking distance to most everything. Great views from the restaurant in the south tower. Room was somewhat dated. It was still very acceptable, but due for an update sometime in the near future.
Customer Service Location First impression- No soap - though housekeeping resolved issue quickly Constant noises Rm 2616. Difficult to have a restful night. Though I would give the place another chance. I believe my issues were just bad luck.
Great location, our room was clean and nice with a beautiful view of the harbor, and staff were very friendly. The pool was nice. I would stay here again. Parking was expensive ($40.00/day for self-parking, $50.00/day for valet), extra fees to use wifi in rooms, but free in lobby. Concierge was knowledgeable about tourist attractions, but didn't know anything about the public transportation when we asked questions about it.
Love this hotel. Perfect location. Comfortable beds. Staff are always friendly and super helpful.
Great service with clean room Wifi didn't seem to work very well.
Hotel was spotlessly clean. Room size was above average. The bed was comfy, with crisp linens. In room coffee and bottled water included. All staff encountered were friendly. New Balance gym gear rental $5/d is a great idea (I didn't use it). Parking is horrendous! The hotel entrance is undergoing renos - there is NO curbside signage to direct you to parking facilities. $50 valet and $40 off-site (over a block away), both with in/out privileges. The price came as a surprise to me as I had read $35 valet online when booking. Water pressure is lacking in bathroom sink but shower pressure was ok. Restaurant is overpriced. There was no hotel directoy or signage to indicate pool location, nor was it mentioned at check in.
Room service was fast and friendly Valet parking people are too bossy
I booked and got charged thru Kayak,com; then I found out got charged second time by the Westin. I contacted their billing dept. and was told I will be issued the refund for the second charged. I have not received the refund for almost a week. I will contact them again if no refund or the refund is not correct. Parking fee is $50 which is expensive. .........
Great stay, nice pool, jacuzzi and sauna. rooms were big and comfortable.
Close to everything downtown, one block from subway, clean, modern, friendly helpful staff. A little expensive but that may just be the prices in Toronto.
Unfortunately due to a late flight, I got in at almost 3:00 AM. They put me on the 26th floor. They didn't tell me there would construction starting on the 26th floor at 8:00 AM. It was terrible. The hotel was not sold out either... It was loud and very difficult to try and get that extra 30 minutes of sleep I needed...
staff quality of the rooms, old bathrooms, no minibar
Nothing, I didnt stay there. They gave my room to someone else. Hilton booked me in an oversold hotel. After traveling 11 hours I showed up and they said i had no room! I paid for 2 nights in advance and it was PAID for. How could Hilton do this? I am a HiltonHonors member, being a member doesn't mean much to them, where is the loyalty? They gave my paid for room to someone else and told me to go find another hotel. UNBELIEVABLE!!
I enjoyed the friendly and professional staff. If you drive into town with a larger vehicle, you will not be able to park onsite. Parking in other locations becomes costly.
Great location Easy check in Dated rooms Not sound proof - could hear everything in hallways and on road (I.e. Sirens) No fridge in room Bathroom was very old - needs to be updated badly
Facilities were excellent and the staff helpful
very clear, affordable, and walking distance from downtown Why would Hilton not offer free WiFi these days for international travelers?
Beds were very comfortable. Carpets were a little dirty
Location to my business The room facilities were below average. No Fridge. Not able to open window for fresh air.
their rooms are very clean. their lobby's workers are very kindly. their restrant's workers have a poke face.
I enjoyed the quality of the room, th ebed was especially comfortable. the spa closed early and the prices of in room dining was out of proportion of Canadian hotel prices.
Rooms were clean and nice. Staff was professional and courteous. Nothing
Comfortable room, with amenities. Staff friendly. Convenient to convention center. Faucet may have been a bit leaky. Didn't love the bedding, but got used to it.
Friendly staff, value for money and very clean Nothing not to like
Ease and comfort checking in and out. Facilities are fantastic!
The service and styling is spot-on, generous room size and appointments that made the price good value
Location Rooms could have been cleaner
best value, great location, upscale, would stay nowhere else in downtown Toronto price of two drinks in the bar, asked for a glass of wine and a scotch and got a bill for $38
The quality of the hotel for bthe price. The inclusion of breakfast was a great plus.
Friendliness of staff, good breakfast, excellent room.
Location, good service at the reception, proximity to convention centre and train station. Great view in room 2500. Nothing
Loved the full wall of windows with shutters on them in the bedroom and windows/skylights in the bathroom. Made the room so wonderfully bright in the mornings. Modern updates gave the room a high-end look and feel. Very beautiful. Very comfortable. We experienced four minor annoyances. Firstly, the fireplace (which came with a remote - pretty cool) made squeaking noises when it was on. Secondly, the mattress was overdue for a change - my side had a significant body indentation in it. Thirdly, the lower spigot in the shower was not attached to the wall - it stuck out about a foot or so into the shower. Lastly, the old tub is still in the bathroom but really just takes up space (it's a short tub, so no spa-like soaking). None were huge issues, just minor details that should be addressed.
Everything was great and staff was amazing. Very clean. Great location a couple blocks from everything. Parking was a mess was told $21 dollars but credit card was charged $35
The breakfast french toast was delicious. Good downtown location. Room didn't have blackout curtains, but it did have Eastern exposure (i.e. the early sun). I think the more expensive rooms had blackout curtains, but that should be a standard feature, not one you pay more for! Bathroom didn't have a toilet-paper dispenser. Had to unroll it on my own. Nor did the shower have a full closing door- only half the shower was covered.
We were in town for a concert and a Jay's game, the location was perfect. We love to be near the waterfront when in Toronto and this was our favorite location so far. The hotel is smaller in size which is nice, not too busy, it's clean and the staff was great. The pool area on the 5th floor is a great location to sit at night and enjoy a cocktail while people watching. We have no complaints about this hotel. A little pricey but I guess you pay for location.
Great location between Ontario lake and the CN tower!
Room was nicely appointed, clean. Location is great although construction is going on in street for awhile
Location and the updated modern rooms were very clean!
The location was phenomenal, within walking distance of so much -- only a 10-15 walk from Air Canada Centre, a couple minutes from the Rogers Centre/aquarium/CN Tower, and just a short subway ride from the ROM and Casa Loma, etc. The restaurant behind the hotel (Amsterdam Brewhouse) was absolutely fantastic as well. The rooms were so clean and big and comfortable. It was perfect for a weekend getaway. On top of it, the staff was so friendly and helpful, making for an even better stay. The only thing I really didn't like was the fact that parking wasn't free for hotel guests (it was $21/day), but I know that it's a hotel in the downtown area of a large city, so they can't really control that/you should expect to pay for parking.
The location was pretty good with pretty quick access via street car to the main subway terminal. Staff was also very friendly and helpful. This is definitely not a luxury hotel. Things look nice but the hotel is old with a new coat of paint. You can tell where the renovations were done on a budget so things looked nice, but were not actually done well. In addition, the walls were paper thin. We could hear the people in the next room having a conversation. We did get the hotel for a very good rate, but there is absolutely no way the rooms are worth normal price. The hotel itself is not bad, but it is by no means 'luxury.'
Settled into the hotel restaurant for dinner--seemed nice at first glance--only to discover that the only way for guests to use the pool facility is to enter and exit, you guessed it, right through the restaurant. Read: noisy kids, waterlogged floors, noisy commotion, did I mention noise? Yeah. Noise, lots of noise. What an incredible fail for Radisson.
very nice updated hotel close to many attractions and public transportation. staff could have been more knowledgeable about locations and attractractions
Room was clean bright and comfortable, staff was professional courteous and quick. Parking was an issue, went to a ballgame and left after the game. Vehicle was left in parking lot at hotel took me over 35 minutes to exit lot. Restaurant at hotel is beautiful but not family orientated.
Staff gracious and kind. Television didn't work all the time. Volume was issue
In the theatre district walking distance to Princess of Wales. Lots of restaurants in the area. Friendly staff even offering a bottle of water to take away on check out. Easy access by subway and street car from Unuon Station. Nothing negative to report based on our 1 night stay.
Parking,staff and the badroom piep in lift
Friendly staff, clean and quiet room with free wi-fi, bottled water, tea and coffee, great location walking distance to many restaurants, bars, coffee shops and tourist attractions Pricey bar and restaurant
Great location, very nice rooms None
Location is fantastic... I walked right out the door into a great restaurant
The staff was friendly and vary nice. The location was good. And the bathroom was beautiful. I don't understand why they charge $1.00 for every local call. And the price was not worth the room.
Quick service. When my granddaughter and I arrived, there was water on the bathroom floor, from a leaky toilet. The problem was resolved immediately. Professional and friendly staff. Glass walls on the bathroom...greatly reduced privacy. Would prefer bathroom door with a handle.
Couldn't believe how close to everything this hotel was.. amazing! Outdoor pool on the 17th floor was amazing! Urban sanctuary type deal as sunny with a view of downtown and cn tower No issues found during my stay
i had a great time, the hotel was clean, the staff was friendly and helpful.
nothing Poor internet connection. Poor security. Location near night club, not safe at night time. Dirty bedsheet.
Nice, comfortable bed. Very spacious room. Lobby is spacious and uncrowdwe. Ambulance siren at nite a recurrent annoyance.
it was a nice view and the water front wasn't to far from the amphitheater were i was going it was over priced for a small hotel like that
My room was large, beautiful, and clean. The hallways were a bit difficult to navigate and I got lost a couple of times until I got a acclimated to it. I went around in circles before I could find the elevator! The hotel is very special because it sits directly next to Rogers stadium, which is the home of the Toronto Blue Jays, & I understand that there is soccer there too. If you sit in the hotel's restaurant, you can look directly into the stadium, and it's a great deal of fun. However, I understand that there are some rooms that also look directly into the stadium but which do not have windows to the outside, so these rooms would make a sports fan very happy but perhaps others might be disappointed. Be sure to ask for a room that has a window to the outside if you don't want to face the stadium. The concierge was very nice, and attempted to be very helpful. However, she did not give clear enough instructions on how to get around the city. Taking a cab was a big suggestion of hers, & I really wanted to learn how to use public transit. Perhaps part of the problem, however, is that Toronto's subway system has not grown as the city has grown. It is not that widespread or complex, and in order to reach many places, there's a great deal of transferring necessary between train and street car. So this is difficult for a tourist to learn quickly.
Large rooms and beautiful large bathroom. Staff friendly and happy to help
Fast check in, complimentary breakfast above the norm, close to transport and entertainment Expensive parking. Wifi should be free.
The hotel was very convenient and central to many of the Toronto tourist attractions, and the novelty of watching the baseball game from the restaurant was great.
We loved the location as it was a perfect home base for us to explore downtown Toronto on foot, via the Subway, streetcar and taxi cab. We initially chose the hotel for its close proximity to the cne and the cn Tower but were pleasantly surprised at how easy it was to access many tourist attractions in the area. The hotel itself was clean, the pool was lovely and the staff were exceptionally pleasant. We'll be back! The exterior grounds were not up to the standard one would expect for an International hotel, (weeds, faded paint on signs, etc.)
Everything is very close by, Excellent living rooms in each room, not just a typical bed and a desk, and the TV check out was very convenient. they up graded us to a stadium view, that was good but they left the flood lights on all night. Seemed like a waste, but I guess that really has nothing to do with the hotel. Also we got unlucky and the kitchen was closed due to a break down, but I have eaten there before and it is very good
It's right next to the ballpark. You can eat lunch and watch the game from the hotel restaurant. Centrally located. It's super convenient. I hated the fact that they charge to use wifi or the internet in the business center.
City view room wasn't available when we arrived (which we were supposed to get) so they gave us a room with a view of the centre feild of the Rogers Centre so we watched the Blue Jays baseball game from our room. Loved it!
Large modern room. Due to Blue Jays game they had no parking available when we arrived. I had to find off site parking which cost $40 then move my vehicle to the hotel after the game and pay hotel $35. So $75 to park, was NOT happy with that. No free wi-fi. Charge was $12.95. The room was not cheap, do they really need more of my money for wi-fi? I travel often and I cannot remember the last time wi-fi was not included for free. No in room safe.
Beautiful property right in the heart of Maple Leaf square. Rooms are inviting and have a very homey feeling to them. If you're looking for a romantic getaway, this is definitely the location you should purchase.
The room was very comfortable - amazing shower and bed! Tatiana was a huge help! She pointed out great restaurants and helped us sign up for tours.
From the moment you arrive, you are aware you are in a special place. The understated luxury and the attentive but discrete staff mean you can enjoy your stay in the knowledge everything you need is at your fingertips while enjoying as much privacy as you need. The wood-paneled design theme is carried through the hotel from the lobby to your room, which is a haven from the hustle and bustle of the big city. Do ask for a quiet room though as the noise of Toronto's condo construction boom can interrupt the tranquility in some areas (a problem not unique to Le Germain). But the hotel has even thought of that. It helpfully provides ear plugs in the bedrooms for those who are sleep-challenged. It's just one of the many little and big touches that make this hotel an oasis in the entertainment district of Canada's largest city, just a short distance from Toronto's island airport served by the Porter airline. 1. Super staff who don't get "in your face" 2. Understated charm of hotel with thoughtful design touches 3. FantastIc bedrooms with plenty of space (judging by our room) 4. Convenient location in Toronto's downtown theatre district and close to waterfront
Rooms need a refresh.
Nice hotel on the edge of the downtown core, an easy walk to restaurants and bars on King Street West, Queen Street West, Chinatown and Kensington Market. Hotel is low-rise and relatively small, which is a plus for me. Easy, but somewhat expensive parking underground with direct access to hotel. Luxury room was comfortable and spacious.
It's a quite hotel with less traffic of people made it convenient for me. Needs to make facilities more inviting and pleasant: restaurent and breakfast area.
The room was very attractive, comfortable, spacious, and clean. The staff were very friendly and helpful. Lighting in the room was poor.
The room is elegant and very modern kept to wait for more than one hour to get my room ready
Perfect and convenient. I will stay again!
Beautiful room and bathroom
The staff were very pleasant, well-informed and helpful. Kathleen, the concierge, was outstanding.
the styling generally, and the comfortable bed with top quality bed linen the room was small and i feel the price was a little on the high side
Great location, clean and spacious.
Best bathrooms and very friendly staff Room opposite us had a big group staying in room and one night they made a lot of noise until the early hours of the morning
Concierge service was excellent. The hotel was clean and well-appointed with lots of luxuries and very comfortable beds. Walburgers was horrible
We enjoyed the accessibilty to our intended events, and truly enjoyed the comfort of the hotel and its amenities. Having worked for years in front desk reception, I found some of your staff to be too formal or "stuffy", as opposed to sincerely welcoming and professional.
Large room with good facilities and was clean. lack of room service.
Great breakfast and friendly staff. Fantastic location close to everything.
The room was fantastic – clean, modern, spacious, fully stocked with everything we would need. The locations is great as well, accessible to everything downtown Toronto, close to the subway. Free breakfast was a bonus, and it was very tasty.
The space of the suite we booked was comfortable and quiet and the small kichen area was well equipped.
Very friendly accomodating staff. Clean and funcitonal room.
I had an in-room suite with kitchen and it was perfect for work. I was able to dine in my room and get work done. It was also close to the attractions of downtown Toronto so I spent half a day walking around. A bit pricey for parking but they do have valet parking.
The hotel rooms and very nice and the staff are wonderful to deal with. Andrew from the front desk helped us out more than once with a smile on his face each time. The continental breakfast was better than any I've ever had! We stayed here during TIFF and had an absolutely wonderful second experience at this hotel.
Perfect location in downtown, to. Not far from the main attractions. Staff was very friendly and accommodating. We will def. stay here again!
I love the offering of breakfast and having kitchen facilities.
It is in a great location for the entertainment district. I prefer quality over quantity for breakfast. I would recommend fewer items e.g. Organic granola instead of processed granola, that are locally sourced.
Very roomy. Good location to entertainment district. Elevator service can be slow. Breakfast (free) can be crowded but I guess that's what happens when it is free.
Staff was awesome. Room was dated, furniture not anchored to the wall
Clean room. Walk across the road to Royal York for access to path! Small room. It's hard to find attendant for morning breakfast if you want to order something.
Location Restaurant on sight has good reasonably priced breakfast Hardwood floors in rooms Rooms are very small but clean
The room was nice, large enough for us to not feel cramped There seemed to be a lot of light switches that did the same thing. Also it was a pain to print off tickets we needed. All things were minor details though.
Great location! Good value for the money. Clean room. Wifi is not free. It took over 20 minutes to drop off my car with the valet.
The smell in the room
Very small room, didnt even have a closet or anywhere to hang clothes. Great location Very tiny rooms
Walking across the street you could see CN Tower. Everything was in walking distance. Parking was reasonable and had many options. Safe and clean, overall nice place to stay for a reasonable price.
the rooms are very small and parking is hard to find
Good location Reasonable rates Single bed option had small rooms
Downtown location Booked a room with two double beds, checked in and given a room with only one bed, then told that there were no other rooms available and that even though we'd booked a room with two doubles on Kayak they wouldn't honor it because they only guarantee room type when booked on their website. The hotel was also incredibly noisy - we could hear every little thing on our floor all night.
Rooms were pretty clean Staff was friendly No gym (just a deal of paying the next-door full-sized gym $10/workout) No desk or chair in the room They didn't find my reservation when I arrived, took 5-10 minutes to figure it out. Random $23 charge on my credit card at 2am during my stay On my second day, my card key didn't work and they said apparently I checked out that morning...I definitely did not
The overall hotel was cute and small. It was a great location to everything. We didnt have a car and it was close enough to walk,uber, or use the train to get to most of the thigs we wanted to do and see. The rooms were small. I wish there were higher floors with more of a city view. Also the tv was in a awkward location to watch. Breakfast was not included, which would have been nice since we stayed for so long.