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Staff is really nice. Room had a great view and the hotel is located at the heart of the financial district and a walking distance from major Toronto attractions. Great to do business and explore the city. They charge extra for wifi. Free wifi is provided to some SPG members under conditions that are not consistent across Sheraton hotels.
We planned a quick trip to Toronto for our anniversary. We were just staying for the night with plans to take a dinner cruise along the Toronto harbor. The proximity of this hotel made it possible for us to walk to our cruise from the hotel. There was parking for our car in the City Hall parking lot directly across the street from the hotel. The room was clean and spacious and we got a very reasonable rate booking thru kayak. The hotel is located in the heart of Toronto's harbor front, which was great, but there was a Toronto Blue Jays game the night we checked in and the traffic getting to the hotel was pretty bad. In general traffic was extremely slow. Our drive from Rochester, NY to Toronto typically takes around 3 hours. We spent seven hours just getting to Toronto on the day we checked in. The NYS thruway was backed up. The Bridge to Canada was backed up. The QEW was backed up. And downtown Toronto near the Blue Jays Stadium was backed up. Just made for a stressful arrival.
The staff was fabulous The carpet in the room was filthy. There was a red stain between the beds that was unacceptable.
Front desk staff, comfortable beds Room cleanup missed a couple items
a lovely room and comfy beds, the staff very attentive and professional this days charging extra for wifi in the room seems excessive the water in the shower could be few degrees warmer for comfort
Great hotel in a great location. Excellent staff and facilities. A very festive feel throughout with the MLS Cup in town along with the holidays. Would highly recommend.
The room and the view. The being woken up at 5:30 am by a fire alarm that went on for 30 minutes, only to have a jack hammer being used 2 hours after that. Barely anyone in the hotel spoke to us, and it took over an hour to check out and get my deposit back. Will never return.
Great hotel. Right down town. Lots of food options within a few minutes walk. Good conference hotel.
Very clean and comfortable, good lighting and great view. Exelent location to downtown entertainment,food and attractions. Ice box or mini fridge is always a nice for a stay but not included in the standard room. Cable included in room not easy to navigate.
The staff were amazing! Very nice hotel. Wifi not included. Not crazy on the fact that they make you pay for it.
Comfortable bed, clean, great location.
Front desk staff was giving us wrong information to gain access to pool. We made 3 different attempts to the spa facility to try to use the pool on the 3rd floor & had our keys reprogrammed twice & later found out we were not using the right elevator for access. Then the Hot tub jacuzzi was out of order during our entire stay, but front desk was not aware of.
Location No hot tub
This was an awful experience. The staff were rude and unwilling to change the reservation. They refused to help and did not offer adequate explanations. The rooms are tiny and cramped and I left with a bunch of bed big bites.Horrible stay.
Location and staff EXpensive for what I received. Very few TV channels, poor wireless service, no free coffee in am, no free blast Too expensive for price
I would recommend anyone to stay at the doubletree by hilton JUST so you can taste the cookie you get when you arrive and check in, they are warm and amazingggggg. Other than that, my stay was great and comfortable and the staff was very friendly. Although the breakfast buffet was overpriced but it was very tasty. Overall, it was a great stay and I would look to stay there again next time I visit Toronto.
It was very close to all main attractions in downtown Toronto. Nice walking distance to Rogers stadium. Nice room with comfortable bed.
Beds were very comfortable Very clean rooms. I like the cookie at check in. Very modern and well Kept
I came to the hotel because I was leaving my boyfriend and had a day before I could go back to America. I figured I'd splurge on myself and enjoy a soft comfty bed. Overall things were lovely and I enjoyed my stay. I wasn't told about the deposit that would be taken from my card or the fact I would not get it back. Also being told utensils cost 4$ and there were no napkins or paper towels in the suite, my only issue
The hotel staff were very friendly, especially at 2 AM on Friday, as our flight was cancelled and we had a round-about journey to Toronto from Phily. Breakfast was very good, and wait-staff for it and the dinner on Sat. were cordial and welcoming. We were made to feel welcome, even though our soccer team was playing Toronto for the MLS Cup.
I liked that the street was not busy, the hotel was clean, the staff was polite and professional, there is a sundry store and on-site dining. It is walking distance to Eaton Centre. They provided extra pillows and towels in our room prior to check-in. Housekeeping failed to replace each towel they removed and left us with only one roll of toilet tissue. We were on an Hilton HHonors floor but no one explained to us what made our floor different from non-HHonors floors. We are Gold status and were not offered an upgrade despite being offered one online for extra payment.
Quiet. Friendly staff. Overpriced food and beverage. Bar closes early.
The swimming pool is big for a downtown hotel and the breakfast buffet is worth the pricetag. The location is very central and Double Tree has made great efforts to save this older building. The elevators are slow and unreliable and don't have a way to see what floor they are on while you wait. The breakfast buffet is good but repetitive. It would be nice to see a greater food variety over the days and they need Maple syrup and sugar-free syrup options.
The location couldn't be better! And the concierge, Jing, was very knowledgeable and helpful! The free wi-fi was a life saver as I was traveling internationally, and the business center was very helpful when I had to send a last minute invoice. I enjoyed the 24-hr sauna and found the beds to be comfortable. The restaurant tended to close earlier than their posted hours, which made for some disappointing evenings. Also, the tap water has a distinct murky color which was unsettling. My room was next to the hotel's storage closet, so each morning I was woken by slamming doors and bustling about.
service was great, the view was beautiful, the room was excellent. It seemed like the stars aligned for us, but that just may be the great service of the hotel. The weight room was great. The concierge made a reservation for us at this great restaurant downtown. I can't really say there was anything I didn't like about the hotel. I did a lot of research on hotels in toronto, and this was the highest rated and for good reason. If you're on the fence, go with Shangri-La
Greeted warmly when we arrived, shown personally to our suite. All staff whether at the front desk, valets or cleaning staff went out of their way to make us feel welcome.
It doesn't worth money. I give it 3 star place with 5 star price. See previous
Great location Easy check in Dated rooms Not sound proof - could hear everything in hallways and on road (I.e. Sirens) No fridge in room Bathroom was very old - needs to be updated badly
Great stay, nice pool, jacuzzi and sauna. rooms were big and comfortable.
Close to everything downtown, one block from subway, clean, modern, friendly helpful staff. A little expensive but that may just be the prices in Toronto.
Beds were very comfortable. Carpets were a little dirty
very clear, affordable, and walking distance from downtown Why would Hilton not offer free WiFi these days for international travelers?
Facilities were excellent and the staff helpful
staff quality of the rooms, old bathrooms, no minibar
Unfortunately due to a late flight, I got in at almost 3:00 AM. They put me on the 26th floor. They didn't tell me there would construction starting on the 26th floor at 8:00 AM. It was terrible. The hotel was not sold out either... It was loud and very difficult to try and get that extra 30 minutes of sleep I needed...
Location to my business The room facilities were below average. No Fridge. Not able to open window for fresh air.
Nothing, I didnt stay there. They gave my room to someone else. Hilton booked me in an oversold hotel. After traveling 11 hours I showed up and they said i had no room! I paid for 2 nights in advance and it was PAID for. How could Hilton do this? I am a HiltonHonors member, being a member doesn't mean much to them, where is the loyalty? They gave my paid for room to someone else and told me to go find another hotel. UNBELIEVABLE!!
I enjoyed the friendly and professional staff. If you drive into town with a larger vehicle, you will not be able to park onsite. Parking in other locations becomes costly.
Beware of the crime in the area. There was a murder outside the front door. If safety is a concern you should not stay here.
Clean and comfortable. The location next to Eaton center makes it ideal for shopping and eating.
Great location Parking lot was full. Alternative was not explained that we so we ended up with a ticket. They could not reimburse us.
Great location. Close to subway and eaton centre Cheap price room but you pay extra for parking and wifi. Nearly 70 bucks just for those 2 alone. Rooms were nice but the ACC was terrible. Even at the lowest setting room never got below 23
The front desk clerk was extremely friendly. The rooms were very clean. Crisp bed linens and dust free The pool was small and way too hot! They claim rooftop pool but in actuality it is just a small pool on the top floor of the hotel. Hotel breakfast priceswere outrageous. I have a hard time justifying $15 for a juice and a muffin. And $30 for an egg and bacon.
Good location, with an easy walk to a lot of cool areas. Nice accommodations. Friendly staff. Parking cost $35 extra, and wifi was $10 per day. It's 2015 man, wifi should be freeee!
-very comfortable beds and convenient location complimentary continental breakfast should be included
Enjoyed the proximity to the Eaton's Centre and not having to worry about bringing a coat along.
I loved the location of the hotel, it was so close to the metro convention center which is great for those going to convferences. Walking distance from there. It was also close to King St clubs, bars, pubs which was good for night life. There was a club next door Tryst which had a loud crowd after hours at 2am but if you're staying in the midst of the city, what do you expect?? It wasn't loud enough to be offensive and the hotel front desk staff did an excellent job at keeping the "wanderers: from the club out of the lobby.Excellent staff, I checked in early and the room was ready. The room itself was exceptional, just the right size and very comfortable.I Loved my stay there and would stay there again!! Maybe refill the coffee in the lobby more readily as it ran out sometimes. NOt a big deal though.
nearby to the shopping centers and entertainment areas car parking is too expesive 35$ and the lobby is too small
The staff were very friendly and helpful. Accommodations were clean and modern. Within walking distance to many restaurants and other attractions. Had difficulty keeping the room cool; the air conditioner would stop cooling occasionally. The staff was prompt with a response and a fix.
Location was great Room wasn't very clean and the power went out shortly after we arrived and was down for several hours. This might not have been the hotel's fault, but there was no effort put in to mitigating the issue for the guests (i.e. providing battery powered lights, communicating progress on power restoration). Valet parking was overpriced and, considering the overall cost, this was very poor value for money.
The modern, clean room. The friendly greeting at arrival and then every time that I returned to the hotel during my 3-night stay. The cookies in the lobby at the end of the day were a pleasant surprise and the apples in the morning. The breakfast arrangements in the restaurant and the pleasant waiters and waitresses made for an enjoyable start to the day. Unfortunately, there were some guests on the Friday night who were still listening to music at 3:30 a.m. but due to the construction of the building it was hard to know where the noise was coming from.
the bed parking prices
Had to drive around for a
Valet was a little expensive since we parked it there overnight and never moved it and it still cost us 35
Excellet location to the major attractions in Toronto, or facilities to go to the attractions. Clean and Confortable rooms. Good alternatives on Breakfast
I liked location, comfort and staff. stayed twice in week and first room too noisy. Noise from street I think
- The room was very clean, good temperature control, clean bathrooms, nice lobby/hallways, nice pool/fitness area, friendly staff, fantastic location right near Queen Street West - A fire alarm went off while we were there (around 12:00 pm on Valentine's Day), and it was too loud and it went on for too long. I had a migraine and it was making it infinitely worse. The alarm was pulled in a parking garage, but the cycle went on about 6 times (crazy loud alarm + "there was an alarm pulled in p4, we will keep you updated" - unnecessary). But... They gave my boyfriend a free coke to give me (I drink the caffeine when I have migraines), so that was really nice.
friendly and fast service; new and clean room; fast checkout; just great! parking very expensive and on the street - had to look around for a safe place for overnight
Great boutique hotel. Rooms was small but well designed. Good location, cool vibe. Staff was welcoming and room was incredibly comfortable. Great shower, great bed etc. Parking was available in a public lot a few blocks away. The closest lot was $40 overnight but I found one a few blocks further that was $20. Not their fault, just wish there was a cheaper lot nearby
Room was really clean, had AC, Location ,a small fridge and, nice staff. Very small room for the price. No elevators. glass washroom walls. Not sound proof to neighbors. TV was grainy. Weak wifi that would turn on and off.
The rooms were clean and well maintained. There is a pharmacy just across the street very much like a CVS/Walgreens in the US with just about anything you might need. I was attending a conference and had lunch & dinner there but the breakfasts at the Beverly hotel restaurant were excellent. And it was within walking distance of everywhere I wanted to go. The room was not large and the bathroom was glassed in, no problem for me as I was traveling by myself but no privacy for couples. Frosted glass would have been a better choice.
Beautifully decorated industrial design. Bare brick walls. Huge Windows. Amazing staff. No wishes left unsatisfied. Cool lounge and bar on the sub terrain floor. The room I stayed in was the Luxury King size room 31. Overlooking the crossroad of Spadina Ave and Phoebe St through 3 humongous Windows. Very light and friendly atmosphere.
Lovely staff, very welcoming and understanding of our late check in (3.30am!), very helpful. Room was clean and comfortable. Cannot say a bad thing about Rex hotel!
Staff was very friendly, hotel was clean, and in a really good location. Only thing that would have made it better was if they offered late checkout, but other than it was a nice place to stay if you don't want to spend too much.
hotel staff f are friendly, nice jazz music
Location, location, location, staff, breakfast No elevator, no parking, tiny bathroom
The hotel was clean and the staff were great. It's excellently situated for a city trip such as attending a concert and shopping. There are not lots of frills but it's excellent value for money.
The location of the hotel was great not that far from the coach Canada/greyhound terminal. Walking distance from dundas square and Eaton center. The one thing i love is that our bed sheet got dirty after dropping some food as we notified the staff and stepped out for 10min it was already changed for us when we got back. The only thing we didn't like was we had to check in at the bar which we knew already about after reading these reviews but it was okay the staff would still act professional with the guess staying at the hotel.
The staff was very helpful and friendly. I wish they started the free coffee service a little earlier than 9am. ;-)
The venue itself always had good music playing and served beer, so I was satisfied on that front. The location was the best part as it was close to many attractions. The room was small and so was the bed. I didn't mind so much but my female friend did. If you're the skyline type, don't rent here. If you're the musically inclined, low maintenance type, this place is nice.
This is actually a jazz bar and the hotel is a supplementation to it. But jazz is really nice. I guess the original idea of this hotel is to provide some rooms for musicians from the bar below. The owner of the hotel is very helpful and friendly. Floor in the corridor of the second floor was not very clean, probably due to because they were trying to fix something on the ceiling.
The location was o.k. and the Rex bar staff was friendly and helpful Loud, small, no place to put anything. no curtains on windows - had to get dressed without the lights (was like a fish bowl). No ice or vending. Stayed 2 nights and did not see any hotel staff the entire visit. More like a hostel not a hotel.
Not much. No room check in had to go to bar and walk through a very busy jazz club. Could barely hear the BARTENDÈR giving us keys to our room. The club was over packed and was a pain in the ass to get out of. Room was çold and t.v. had limited channels. Washroom was a joke....stupid set up. Woke up the next day and when we were leaving we noticed about 15 police officers eating breakfast watching us walk down the stairs...very uncomfortable!!! The noise is just unbeatable and you will get no sleep...DON'T BOOK HERE!!!
Rooms were clean and the bed was very comfortable.cleaning staff were very friendly and helpful The "breakfast" was very limited. We were there about 8 o'clock. There was no fruit, no bread for toast.. But that didn't matter as we couldn't see a toaster. There were muffins and bagels. Not impressed with the breakfast. It was very difficult to find how to get in the hotel when you were driving. We did two passes before we saw a small sign indicating the super 8 parking. There were no directions on the hotel web site or on the front on the building. Couldn't stop on the road out front to go in and find out as it is a major no parking road.
I didn't get her name but the young lady who checked us in on 6/19/15 just before six pm..... was incredible. i had accidentally booked for the following week. She was very helpful in getting us into the hotel and changing the following day to a 2 bedroom. unfortunately she was not there on saturday or sunday. i had asked the night desk clerk her name and he said sandra BUT i'm not too sure of that because he was the weakest part of the trip when we switched rooms on friday. my buddy forgot his charger in the single bed room. he realized much later.....probable midnight or later, it was when we got back from the concert. my friend went down to ask the guy if something had been turned in from cleaning......the fellow seemed unhelpful in every way and did NOT relay the message to the day crew. even though my friend had asked him to have the cleaner keep an eye out for it. it just shows the wild swing in customer service. luckily the exceptional efforts by the young lady did overcome the guys lack luster service
The only good thing is its location in downtown. It's not safe here. Anyone can use the elevator which belong to the mall and can go to the hotel rooms at night. Staffs are not helpful. One chinese women staff is rude. This place is served by chinese staffs mostly.
It was close to the Air Canada Centre, which is my only reason for being there. McDonald's is just down the street. Having to pay $20 a day for parking! I understand it's usually $10 a day, but because I was going out and coming back for the concerts, I had to pay double! Should have been included in the room charge!
The location was great. I attended a conference at the Metro Toronto Convention center and it was about a 30 minute walk, which is what I wanted. Plenty of restaurants and shopping along the way. The free continental breakfast was nice. The treadmill in the gym was broken. It is located on a busy main street with the entrance not needing a key card to enter. You enter the front door and take an elevator up to the third floor to the check-in, but could easily take the elevator directly to the rooms in the hotel with out any security. That was kind of sketchy.
The rooms were clean and the facility as described Minor issue with the A/C unit. Easily addressed by staff.
A delight for the senses!
It was centraly located near places we wanted to visit. The breakfast left a lot to be desired, Hard to find P3 to park our car.
Conveniently located. Parking available for $10/ day
Stayed there this weekend to see the Nutcracker and spend a day at the AGO and ROM. The hotel is in a great spot without killing your bank account. Spadina Ave has character and is fun to explore on your down time. The hotel is clean (although the building may look sketchy haha) and the staff are very nice. Fire alarm went off at 5AM - that sucked but obviously a rare thing. The water pressure in the shower could have been better but I am just being nit picky.
Convenient to good eating in Chinatown, reasonable cost, and with the excellent public transport - it was fairly easy to get to the convention center. Lighting in the room could be improved, and the alarm didn't work
Location and price. Fire alarm went off at 5am (Sunday morning). Seems this isn't that out of the ordinary after reading others reviews.
Location of the hotel is perfect for someone looking to be near the city core. Neighberhood of the hotel left a little to be desired.
Interesting neighbourhood, Chinatown and Kensington market just yards away.Within walking distance of entertainment district, CN Tower and the waterfront and close to streetcars for going further afield. I liked that each floor had a laundryroom with washing machine, dryer and an iron - you can pack less and leave more room for souvenir gifts.
i didn't like it. it is in an area that had 2 "projects" we had to walk by to get to it.it's in a residential area that isn't very friendly. the room was not clean and i didn't like the location.
The staff were pleasant, helpful & had lots of information about Toronto & the area to help us tourists. Room was way too small and the funrishings were of poor quality. However the bed was good quality & comfortable. Overall, could do with an upgrade/ overhall. Felt that maybe it was a student building in the recent past?
It was clean, quiet, comfortable and affordable. It was exactly what I needed, an economical place where I could prepare for my meetings. The kitchen facilities are pretty bare. A decent frying pan, and an extraction fan would help.
it is good near to the city, required to keep the track of tourist place and guides is equireed for the new comers like ottawa montreal and quebec, etc., atleaset travel agency details coffe to be served in the rooms.2)sitting arrenge ment is required near the reception replace is not entertaining the guest 3) help is required to tranfer the luggaes till the room.
good position, clean
Dirty. Scary. Long term. Windows were broken. Uncomfortable part of town.
Very convenient location to city center. Reasonable room rate. Enough hot water for bath. Room is not clean and bad smell and it is like cheap apartment. Desk is very poor. Most surprising thing is there are no hotel lobby. They have small room which has their reception. They call it "office".
Our room was quite clean, and very adequate for our stay, as well as close to our destination in the area (within 15 minutes' walking distance). A very minor detail: we discovered a used wash cloth on the shower curtain rod in the bath room when we arrived.
good amenities: flat screen TV, very comfortable bed, stove, refrigerator, microwave oven and a bath tub. air-conditioning is very noisy. When it was on, I cannot hear the TV. The air-conditioning has to be turned on intermittently if you want to watch the TV.
It was extremely close to downtown Toronto for a good price. The beds only had one pillow each, elevators were archaic, rooms had no televisions.
location no TV
Leaving It is a dormatory, not a hotel and that should have been crystal clear
Breakfast vouchers; For NAYCC event, lots of water and spacious parent waiting room are provided. The elevators looks dangerous.
Location Moldy smell, shower did not work, it was not clean.
It was right across the street from the venue I needed to attend so the location was perfect. Also, the breakfast far exceeded my expectations. The room was horrible. The following are the specifics that I remember: peeling wallpaper, broken plaster, stained tub and tub surround, no daily visit from cleaning staff (lack of shampoo), no in room coffee, and poor soundproofing.
The best thing I loved about this hotel it was close by everything. The thing I did'nt like about this hotel was the staff just one person at the front desk, he had poor customer service.
The location I don't like the service, the room so dirty and the wall has hole. A lot of garbage under the bed the bed sheet has a shoe mark. I couldn't sleep well and horrible experience in this hotel. I won't go back to this hotel anymore
Location is fantastic. The breakfast is fine as well. Parking was an extra 24 bucks for the day which is average for Toronto. Tight parking but fine. It had beds, a shower and towels... The rooms were not very clean, did not have a tv (didn't matter to us) or wifi, but more importantly there was no way to open the windows, therefore the air in the room was stagnant and close to unbearable.
The location was very central. Carpets need cleaning.
The location and breakfast included are the only highlights. The entire building stinks, literally. They never changed our sheets or clean the room. We stayed there 4 days!
Great location and great view of the CN tower! Nice bathroom / shower. It's kind of lame that you are expected to pay a cover to go to the hotel's bar BUT you can sit outside on the patio without a cover charge if there is a spot and you can still hear the music. Room looks like a dorm, but you shouldn't be inside anyways!