Rude, incompetent and racist ground crew
Cons: I was an hour and 15 minutes before my flight from Munich to Berlin. Patiently waited in the line for 15-20 minutes to check in. There were only 2 agents and line was slow. In the end they called for people flying to Valencia and Berlin to come forward. About 20 of us moved up the line. They were checking in people flying to both those destinations. When it was my turn they said they stopped checking in for Berlin because it is closed. Myself and at least 5 other passengers behind me were shocked. Meanwhile they continued to check in people flying to Valencia. At this time there was only one agent. I insisted I speak to someone who can help us make alternate arrangements. While some people were upset, one raised his voice and girl was screaming and crying, I patiently asked for someone to help us as it was their mistake they couldn't book us in efficiently. At this point a clerk from a nearby airline counter came to help and she was basically shooing us to a ticket counter on the opposite side. When I checked those ticket counters they had nothing to do with Transavia. They were basically selling tickets on other airlines for €250-300 for a one way ticket. So I came back to the counter and requested I speak to someone. Btw...all this time the Transavia clerk spoke to me only in German even if I had repeatedly stated I don't speak German. I waited patiently for 15 minutes then cops showed up. Basically she had called the cops to remove me from that location. It was shocking way to deal with customer complaints even if the airline is at fault. The cops didn't speak any English either, I tried to take a picture of the situation but the cop was getting angry. I didn't want to be there any longer as the previous few days ago there was a terror incident in a mall in Munich. I just didn't want to to continue being there even if I deserved a better treatment and it was their mistake in the first place. My advice. Never fly Transavia. I won't. In fact this was a big lesson for me not to pick tickets because it is cheaper by 50 bucks. Deeply disappointed but learned a valuable lesson.