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Overall bad experience customer service is the worst I ever seen at a hotel. Toilet didn't flush bathtub wouldn't drain the water so clearly there was a plumbing issue. Waste of money would recommend this hotel!!
Everything in general but specially the cleanest of the hotel We like everything
Great service, clean, decent size and value. We could hear the couple next to us ALL night long
If you plan on getting rest go somewhere else. Hundreds of Bikers stop here and barbecue/party. They hang out on the porch/in front of your room. Yell, scream, drink, and fight. Don't bring your family. Not even the TV on full blast will mask the sounds of angry bikers.
Very comfortable and peaceful The cleaning staff needs to communicate better between shifts. I had a do not disturb tag on the door and the afternoon staff opened the door, I undressed lying on the bed.
Sheets, walls and carpets were stained. Bathtub was peeling. Ceiling looked like it had come down and repaired badly. Cigarette butts everywhere even though they claim to be non smoking. Had someone smoking pot right below our room in the doorway. Chairs had cigarette burns on the seats. Needed MAJOR updates and cleaning!!! Won't stay there again.
My girlfriend and I had a very quiet romantic stay at this hotel. The room was clean, the staff was very nice, and there were little extras that were a pleasant surprise. These included the large window in the room, the lobby was impressively decorated, there was a little saloon, and a cafe downstairs.
It was a homeless shelter. It accepts vouchers given by the state for homeless people that recieve welfare. I paid $80 a night to stay in a place that Was to digusting to shower in. I the room next to me was a family with at least 6 children. The man/father had tattoos all over his face and head. Scared me too death. I didn't see any bugs but that room had trash swept into a coner and left there.The rug was filthy and the smell was disgusting. I was in a non smoking room that reaked of marijuana and cigarette smoke. My room was upstairs. A LOT OF STAIRS! NO ELEVATOR. Was promised complimetary breakfast on line and was told when I arrived for breakfast that they do not offer that. Everything.
I like the location the staff and the rooms no vending machines, no room service
The staff was friendly and helpful. The breakfast buffet was average nothing special. The swimming pool was like going into ice water, much too cold to be enjoyably. The hot tub was broken. Overall extremely disappointed . The room was clean and the air conditioning was great. The bedding very very n comfortable slept well.
I was completely satisfied staying here......! They serve complimentary breakfast. Lots of breakfast!!!! Most beautiful rooms I've seen in Victorville. The rooms are even bigger than the Hilton , Marriott, and Holiday Inn! Spacious Rooms. Family suites. Towels are very clean, so we're the hallways. The clean fresh smell is everywhere in this hotel. The maids and front desk clerks were so sweet and on point with everything ! The manager here cares about services very much. Everyone here is so respectful. This hotel is perfect for romance or business and even different variety of ages. So many places around. Lots of restaurants and near the mall. Walmart is right next door! So everything was just peaceful and perfect. I fell in love with Hawthorne . I'll go back everytime and feel right at home! I highly recommend this to any picky hotel lovers......! Or anyone spending time with family, business colleagues....etc......you can't find nothing better than their prices or quality in that area at all !!!! Spacious rooms. Very clean. Complimentary breakfast. Near restaurants and stores. Very good service,!!!! Everything here feels like vacation and it's perfect
Excellent breakfasts and all the amenities in the room!
The front desk saw me come in with small children and very little luggage and didnt offer that i would need more sheets for the pull out. I had to go downstiars to get them. 3 different thingswere broken inside the room when we arrived, burner, door bolt missing, the tv not pluged in. We had to ask for a pan. The dishes in the room varried. 3 plates, two forks, all missmatched. All of it has to be wshed before we could use it. The mattress was very firm.
Very clean, friendly, and very nice comfortable room for a very reasonable price.
The room was very spacious, liked the kitchen however I did not use it Being told at check-in that there was a $100.00 room deposit This fee was in case I damaged the room. I took a video of the room when I left to show there was no damage down by me
T.V Channels It is a run down place. Would not stay there again.
That I was finally leaving. - room keys bad - hair in/on bed - showers filthy - shower head sprayed everywhere - Cigarette butts in corners - back of door muddy couldn't read sign - Internet connection not available - staff unfriendly -
Location The room was clean but the stairway and walkways had not been swept, were dirty. This is an older hotel needs a lot of remodeling. Also a lot of noise late at night, unable to get good night sleep.
We got checked in 3 hours early which was AMAZING! The room was spotless and comfortable. Beautiful view and amazingly affordable. Will be staying here again.
The Staff They are getting it back together so I believe once they are done with remodeling it will be great
Friendly staff. Just needs better cleaning service in room
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It was in victorville where I needed to be for that time frame That property needs to be closed I've never stayed anywhere that disgusting. The rooms were extremely worn out the mattress was hard and dirty the tub was dirty toilet was dirty the bathroom door got stuck and trapped my daughter. The toilet stopped up
Close yo Restaurant and Interstate
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It had the bed I needed for the night but it needs to be replaced Lack of maintance, dirty floors, trash and dirt on walkways and stairs.I left my phone charger when I left Saturday morning when I called back they did not want to make any effort to assist me.
There was nothing I liked the most disgusting room I've ever stayed in. The floor was sticky, the walls were filthy, the tv remote was sticky, every surface was either dirty or stained, the bathroom was horrible, the toilets seat stained, it smelled. We slept fully clothed.
the hotel itself was nice compared to other hotels in the area the idea that i ordered a kingsize bed and they gave me some lame excuse for putting me in another room that had 2 smaller beds in it especially since i specifically ordered a room with a king bed is not whats supposed to happen when you first arrive to rest..also person at desk didnt seem to care about the idea that i ordered a room that was supposed to have acouch in it and separatesitting area..i feel i lost value because of this...i didnt want two queen beds but she just didnt get it
It was comfortable and enjoyable. Loved the indoor pool and laundry facilities. Would have liked movies to choose from on tv however
The staff were excellent. The bed was comfortable and the area was quiet. The sofa in the room looked nice but was uncomfortable because the back was curved and the seat was too deep.
Very impressed by the staff! The hotel is beautiful and I wish we had been able to stay longer to take advantage of all the wonderful amendities.
Room and facility was very clean. Hot tub was dirty, the water had hair and bugs. The outside pool was not heated, I know it gets pretty hot in this area but on this particular weekend it was not, the pool was ice cold. The only time anyone got in the outside pool was 1-3 pm anytime after that anyone that tried to go into the pool quickly ran out.
Nothing It was dirty holes in the blanket bad smell me and my partner were very disappointed we will not be staying here again. We were planing on watching movies their was no plugs to even put a DVD player in. Someone kept coming to our door and knocking and then when we would open it they would be walking away. We didn't feel safe people kept coming by out door talking and kept being loud. But before all this the lady was over charging me for the rooms I had to show her the prices online them she lowered it after giving me attitude. I guess you get what you pay for next time I'm spending extra for a nicer place
NOTHING The folks that run the place speak little or no English. We got there and the person that met us did not know what to do. He told us to come back in 30 mins. this is after driving for 6 hours. We did come back and was met by the same guy and he told us to leave. In a few minutes the owner I guess showed up with security and he told we need to start over.. not sure what that meant. We called booking dot com and she could not believe what she was hearing from me and she tried to talk to the owner. She also tried to call the phone number on file and it did not work.. What away to run a business. I have never been treated like this. We had to find another place to stay.
Everything was newly remodeled and extremely clean! The cute corner couch, mounted TV, and bathroom towel rack gave it a modern look. The AC worked excellently, and the staff was very polite and nice. The WiFi did not work AT ALL, and the people hanging out in the area all night and staying at the hotel were ghetto and very sketchy. Seriously...we heard some crazy stuff. But they have a lottt of security cameras lol, and our motorcycle didn't get stolen.
Nothing Error in my booking and they had "non smoking" rooms that stunk like smoke. He to leave and go across the street to get a true non smoking room. Will not come back.
A clean room and a comfortable enough bed. It's not the Hilton but you're not paying Hilton prices either. I would definitely stay there again!
The staff was great the room was extremely dirty including the poop left in the toilet and the sheets not changed it had long brown hair on the pillows and the sheets dead Roach's smashed on the wall Everything accept the staff
It was semi-clean and they had a fridge. The guy who checked us in was also really nice and straight forward. Extremely scary atmosphere. I was scared to leave my things in my hotel room without a lock on them. Also I was scared that my car was going to get broken into. The bed was extremely uncomfortable and the place was sort of dirty, it definitely could have been cleaner.
I seriously only go here for the prices. So when they raise there prices...well you might as well go some where else. The showers, for the love of God why can't they have a decent water pressure. Not to mention the water isn't ever hot either. I've been to this place several times. Diferent rooms every time. Same story.
Cheap place to sleep for the night. Air conditioning in my room was great. Location was close to the freeway so there was a dull roar of traffic.
Location was close to most restaurants. Watching hookers pick guys and take them to a room while trying to watch my kids swim.Shady guys coming in and out of the room in the corner working on their truck and revving the engine repeatedly through the night.Car alarms going off all night.
Nothing Everything, it should be completely redone
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It's being improved. It's a family owned place and you can tell that the owners are trying to make improvements. My family that lives in the area said that it has previously had a bit of a bad reputation. I saw that they had good customer service. Some of the bad element are still around. We need a better view outside the window! Perhaps some shrubbery? No place yet to hang clothes. The owner said they are working on that.
Distance to where I needed to go. Had to pay for ice machine, no closet to hang cloths, poor location kinda scary for a single female. WiFi wasn't working until 10 PM. Not their fault but still. Free breakfast was only coffee. Don't drink coffee. No coffee in room for those who do.
The ac was working very well, the tv was new(the only thing new) and had direct tv. Everything else was outdated and the phone didn't work. The phone didn't work, I had to go downstairs to the front desk to ask for the wifi password. The bathroom had stains in the tub and the water wouldn't shut off completely.
FRIENDLY STAFF ROACHES IN MY ROOM... THE TOILET FLUSHED VERY LOUD... THE CURTAINS WHERE HALF OFF THE ROD MAKING CLOSING DIFFICULT.
After made complaints staff did their best to accommodate me. The first room had roaches, leaking tub faucet, and a open vent that looked dangerous.
Everything was okay but not spectacular Living area was small and kitchenette was not stocked with plates or paper towels. Beds were just okay. Left wedding ring on bathroom counter and called a few hours later and it was not found. Sitting room TV was very small and desk only had one chair so it couldn't double as dinner table for family.
Generally courteous service The mobile check in feature was not accurate and caused us to wait 2 hours for the room.
Quick access to freeway & mall. BF incl which was more than just sweet rolls and coffee. Friendly staff, clean big rooms. 3x Problems with the key and being in 3rd floor is a pain to go down to get help each time.
The staff was helpful and very friendly. Accommodations weren't a problem and the location was overall great for a really good price. Didn't really like that it was under construction because I didn't get that "home away from home" feel. However, I'm sure it's all to make it look nicer and to give guests a better experience, but it was a bummer that I had to stay there while that was happening. No big deal though, still enjoyed everything!
The space. The pillows were too firm. The bathroom door had a hole in it. There were cigarette burns on the bath tub. No hangers. Towels and linen needed to be replaced with new ones.
the price I was overcharged! I booked the room for xxx tax, but I was charged xxx! When I objected the man told me the xxx was with tax. He lied and stole $4 from me!!
It was clean enough and the bed was comfortable. Room has microwave and small fridge. Our non-smoking room had many cigarette burns on the side of the bathtub. Yes, the location was convenient but in a bad neighborhood. There was no ice machine that we could find. Check out is 10:00, a bit early for people that are not just passing thru town. Noon would be much better. Towels leave much to be desired.
Nothing it should have been rated less than a star. It was dirty smelled the air did not work TV was loud and couldn't be turned down. the sheets were used holes in the door the place was not cool at all
Clean and very quite Everything was good
Perfect for my needs at the time. Not for families with the children
Nothing at all No
Too far nd dake area
The room was nice, clean,nice clean bathroom, plenty of towels.microwave, and refrigerator in room. the staff was very polite. the location was not the best,however I felt comfortable.