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The man at the service desk was rude. He complained when there were people in line and was short with answers. He was not afraid to snap at you. I could hear the people behind us having loud sex at 3 am and could smell their pot through the wall. The sheets kept coming off the bed. No shampoo. No breakfast.
Walls are paper thin and guests like to scream in the hallways and all common areas
The staff was amazing. You couldn't ask for better service and friendliness.I really enjoyed my visit.I The cleanliness of the Hyatt I felt could of been better.Our room was dusty when we arrived,which surprised me.Cleaning supplies were left in bathroom,and 1 small bar of soap was left for the two of us.It wasn't terrible just surprising because of the friendliness and excellent service.I wasn't going to comment because everything else was wonderful but. since I received the survey I deceided I would.Thank you again.
Professional and friendly staff, clean room, comfortable bed! Overall hotel is magnificent. Free coffee and tea is served next to elevators in every morning. We've also enjoyed pool and spa. Free breakfast would be nice.
The rooms excellent I liked everything
Breakfast was wonderful. Beds and pillows very comfortable. Staff friendly, courteous and helpful. Cost for water and self parking. Rooms not as pictured online.
self parking i s $12 per night. what a rip-off the hotel does nothing for it. there is no security in the parking lot.
Comfortable beds, well-located if you have a car. Beautiful indoor garden. Very noisy - you can hear everything in surrounding rooms. Unfriendly and unaccommodating front desk staff. What seems like an oppressed cleaning staff. High parking rates just to park at the hotel. Extra charge for high speed internet. Unappealing pool and gym. Overpriced food. No flexibility for later check-out.
Atrium is a nice look and close to highway I can understand a valet parking fee, although excessive at $25, but a $12 park yourself fee at a hotel not in a downtown area with a huge parking lot is not nice.
Beautiful Atrium. friendly staff. Noisy. High parking rates. Unappealing pool-not that clean Overpriced food.
Coffee service in the morning (much better than those little in-room coffee pots) Very polite, helpful staff, especially the chambermaids Convenience for our purpose Great value through Kayak Check out at 12 (instead of 11) Gym was a bit small (therefore crowded) Atrium was under construction which was okay but a little unsightly Big hallway leading from parking lot is just plain ugly
Customer service was excellent. Everyone was very helpful and positive. Your shuttle drivers couldn't have been nicer. We were in Greenwich for a funeral, without a car. Your Shuttle service was one of the main reasons we chose the Hyatt. Faith
Pool was overrun with 15 kids at a birthday party
I like that it was tucked away from the highway and from any busy streets. The ambiance was very professional; very nice decor; generous sized rooms and very bright lights in the bathroom. Would have been nice to have free wifi.
The user interface for getting connected to the WiFi was the worst i have experienced compared to the many other hotels at which I've stayed. I walked my device down to the front desk twice to get help where the gentlemen who attempted to help were unsuccessful. I don't know if the server was experiencing because eventually (an hour later) the connection was made, but i needed the connection quickly. I needed to resort to using the computers in the lobby.
The area is beautiful, the hotel is massive and very clean. I didn't stay long enough. Checked in at 1am, checked out 10am the next morning.
Updated and easy to get to Had to pay for wifi- and had a big bug in the shower
Nothing Parking was supposed to be free when I booked and I was charged for parking when I arrived. Our first room smelled of BO. We were moved to an alternative room, which was fine.
The room and bathroom were clean and comfortable. Proximity to the mall and restaurants is nice. I'd prefer free parking, but who wouldn't?
The staff were especially friendly and helpful
The hallway my room was on smelled like complete throw up and had a horrible odor until later on in the night. Understandably, it was new years day when I came but the hall should of been sprayed or contained the smell. That is the only negative thing I have to say about my stay.
Staff was nice n helpful every thing but staff
the staff , the accomadations and the room this is just an observation. had a room with 2 beds. but the closet was in a corner next to the bed and very hard to get in between the bed and the bathroom wall. Not a good location. maybe a better architect next time. Also the bathroom was quite nice, but the sink was too shallow and when you open the faucet the water sprayed all over, not that any of this was extreme but just annoying. have a nice new year.
Early check in saved me from paying for extra night...thank you!
The Hotel is one I have used several times for convenience due to location just north of Yonkers thus just north of NY City and close to clients. They have been working on the hotel & the renovations are tasteful, the room was comfortable and well laid out, the bathroom is elegant and general it was not only a reasonable price & great location, but a restful stay.
Staff was friendly and facilities were fine. Found bed bugs in my bed.
Everything at Tarrytown House was just so easy - easy check-in, perfectly comfortable room, and the front desk was so helpful (setting us up with cabs, for example). Plus, the grounds were so green and lovely. Highly recommend - a great value for the cost of the room.
The pool is great, the employees are very helpful and kind, and the place is beautiful. Nice pool, too. I only wish there was someplace to eat on the grounds aside from the pricey Cellar restaurant, since we kept having to take cabs to the main part of town to find restaurants.
clean room big room nice furnishings great view shower had low water pressure hotel is a maze to navigate
The location is great for where we needed to be. The entrance to the property is 'grand', really liked driving up. The restaurant is 'cellar 49' is in the basement, cosy and intimate. Great service, helpful and super friendly! ... The noise! They need to insulate the walls! We were placed in the 'Weschester' part of the hotel (someone told us it is the quietest area), you could hear the guest next door talking on the phone, hear what he was watching, and hear every single passerby in the hallway chatting away...
Their staff was very helpful and friendly.
The building was beautiful and classic. Closer, than I thought, to NYC, but probably need a car to get there. The restaurant was good or okay. It is also a great wedding destination. I will definitely recommend my friends to stay there. The service at the restaurant (Celler 49) was a little slow and strange. Food was good or okay. However, it will not stop me going back Tarrytown house estate in the future.
Spent the weekend at the estate when I proposed to my girlfriend. Staff was very accommodating to my requests to surprise her and Alex even had a few extra special touches to add to our stay.
Location in Tarrytown, NY, overlooking the Hudson, friendly upbeat staff, parking on site was convenient, price was great through Kayak, pool was nice and warm, racquet ball court was great! Food at Cellar 49 was tasty. The doors to the room do not close automatically when one exits their room. At one point, I notice that 3 of th4 doors in our area were left ajar by accident. To actually close and lock a bedroom door, one must pull it really hard to make sure it closed. What I am saying is that this is pretty unsafe for women who may be traveling alone and also, throughout the night, I we heard was other guests SLAMMING their doors closed. When I mentioned this to the front desk staff, they seemed surprised to hear this. Some of the paint, wall paper, flooring (in pool bathrooms), need serious sprucing up. Also, air conditioners seem to leak or stain the outside of the building and when I looked out my window, I saw rust stains running down the side of this building. For a Destination property, I expected more in this respect. As my only Destination point of comparison, I have stayed at the Wild Dunes Resort in the Charleston, SC area, which was AMAZING!
The pool was 21 and over and served GREAT drinks! The staff was very nice We didn't eat breakfast there because of the price. It was expensive.
Professional service and a classy clean look. We can't wait to stay there again.
Not so many people there and it is very quiet place to relax and peace. so we came at the right time!;) One mattresses is very soft and floppy which makes my back hurt. Plse check the matrress... Also needs a bigger table instead of square table so can put some food on instead on the dresser...
The beds where comfortable, good water pressure and got water. Plenty of parking. Not happy that we had chipping ceiling paint over the bed. Don't be fooled when your told you have a room with a view of the pool. It was noisy, could bot open the windows for fresh light because of pool was right there, and random people walked up to the glass sliding doors to sit in chairs directly in form of our room.
Nice rooms, although a little on the small side. Great location while visiting Tarrytown, Sleepy Hollow, Elmsford, etc. Cooper Mill restaurant is comfortable with good food and provides the room service. Did not make use of the spa, but it looked nice. Excellent service at the front desk. Very accommodating of any request. Evenings when there are company parties and weddings in the ballroom, parking can be a problem. The ballroom can handle very large groups. There is plenty of parking available but it can be a long hike to carry your luggage. We experienced this twice during our four night stay. Coffee service in the lobby is Wednesday, Saturday and Sunday only, and then coffee is not served until well after 7:00 am. Do not plan on coffee service from the lobby.
Sometimes my wife is right on the money. NYC congestion I can live without. I stay here I save half my money and get 2x the service...This hotel is brand spanking new...like walking onto an elegant Starship...USS Comfort...we came to nyc, felt relieved at the end iof the day....the Malls are right next door!
Stayed for three day instead of staying in a NYC hotel. Beautiful rooms, fantastic bathroom, kind staff and great spa facilities.
This is a great hotel if you want splendid service and excellent accommodations. It is a bit on the sleepy side--there's no bar owned by the hotel with a lot of activity. But you can have a quiet drink in the lobby restaurant.
HOT WATER WAS LACKING ,THE 16 KIDS IN THE ROOM NEXT TO ME HAVE A BARMITZFA, TILL 430 IN MORNING KIND OF GOT OLD BUT EVERYTHING ELSE GREAT
The room's bathroom facilities. All staff interactions were great. Parking was $30 for the night.
The rooms were beautiful, updated and huge. The bathroom was wonderful aswell.The staff were friendly, professional and extremely helpful. The front desk staff seemed to be a bit incompident with hotel details such as hours of the spa and restaurant and how the computer system worked. It seemed like there were a lot of 'new' people on staff.
Desk Staff and Cleaning Staff very helpful Not noted
It was a very comfortable ad pleasant experience. The rooms are modern and very clean.
Everything.... Was the softest bed ive slept on... Bad for the back.
Clean hotel, comfortable beds and very quiet. The staff was nice. We stayed 2 nights and I wouldn't have minded if our stay was longer. There aren't many choices in this immediate area, but judging by the looks of the other hotel I saw, this is the best. Our room was at the end of the hotel, so maybe that was the culprit, but the wifi was terrible. It constantly dropped in and out to the point where it was effectively useless. Breakfast was supposed to end at 10:30 and my wife and I got there just before 10 and they had already closed and were setting up for lunch. Ours and the key card of another guest stopped working on the 2nd day, which was a little annoying, but not that big a deal as it was easily reactivated.
Clean. Great staff. Phenomenal breakfast buffet. Definitely go back. A little bit of a corporate feel. You can tell it was an old IBM building. Great place though.
Cleanliness of room and hotel overall was great. Room was cleaned everyday with fresh amenities. Great area and very secluded within the Rockland area. Within minutes in town very convenient for me. Nothing I didn't like.
quick check in, breakfast, clean room and bathroom Line for breakfast was way to long, dining area wasn't up kept very well, neither were the elevators.
The restroom was uncleaned and the room was very small
I felt safe lots of noise from the highway. Only one elevator was working. Room wasn't ready when we got there
Location 227 is a sad, little room. A queen room at the Hampton Inn. It is unloved and uncared for. If the room were located in Paris, France or a berth on a cruise ship it could be considered spacious but by typical standards it can only be described as tiny. There is no chest of drawers. Guests must leave their clothes in their suit cases or stuff the two night stand drawers. The bath room contains the typical notice indicating that for ecological conservation linens left on the towel racks will not be laundered. Sadly, the bathroom is so cramped there is no room for a towel rack. Clean linens are stacked from counter to the ceiling on shelves. Used linens can only land on the floor. There is abundance in other areas. Two arc lights outside the window of room 227 bath the seven storied building in light. The lights also perpetually bath the room in light. At night, the blackout curtains glow at the edges framing the window as if morning is always eminent. The door to room 227 is located about 12 inches from the door leading to the pool and parking. There are 5 parking levels at the Hampton and the easiest access to most rooms in the hotel is through this second story access. SCREEEEEEEECH-BANG goes the second story entrance door hundreds, possibly, thousands of times throughout the night and day. Management and staff dislike room 227 as much as the guests. Neglect and frustration is clearly present. Controlling the water temperature in the tub is frustrating. Turn the control knob too far and the water is icy cold. Turn the knob too little and the water is icy cold. Like a modern day Goldilocks, guests need to turn the knob on the tub ‘just right’ to get the water temperature close to what a human could sustain. The tub spigot and the shower head are not affixed to the wall. Diverting the water to the shower head is troublesome as the spigot moves around as the guest attempts to send the water to the shower head. Do not think that your HHonors will help you here. Staff has learned, or possibly well trained, to contain prepaid guests to room 227. Ask for relocation and offending guests are given static and treated as trouble makers. Room 227 does have a redeeming quality. Having been a guest of room 227, I affirm to live a better life and treat my fellow passengers on earth better and more kindly. My earnest hope is that after I pass from this planet that I do not end up back in room 227.
Staff was friendly. For the area this is the best priced hotel. It was clean and quiet which great. Quiet in the sense that even though there was a lot of people staying there I never heard anything throughout the night. The free breakfast and shuttle were also great. I travel to the area quite a bit and I think this is the hotel I will stay at every time.
I really enjoyed the breakfast selection and outdoor pool :) Didn't like that only 1 elevator was working at the time of my stay.
No dresser in the room.
Staff was very accommodating with a special request Zero
It is set in a quiet locale The bathroom wallpaper is peeling off, the party door to the adjoining room couldn't be properly locked at all, there was no refrigerator nor a microwave oven of any kind in the room, the windows were drafty, the decor wasn't modern, the chair was worn.
Excellent location for my travel schedule. Accommodating staff. Comfortable bed/pillows. Lovely golf course view. Handicapped room not requested. No exhaust fan in the bathroom. Shower tiles and sink area required better cleaning/bleach. Windows very difficult to open for fresh air. Windows and frames dirty.
The decor and ambiance in this hotel is worth every penny! Quality hotel and very friendly staff!
The location was beautiful and convenient. The room was small, furniture old. Shower tile moldy. A/C loud and hall noises kept us awake all night. Husband got food poisoning at hotel lunch, & front desk staff showed no concern & charged me for 2 aspirin & coke. Never staying here again!
Lovely grounds, staff, good breakfast, nice rooms
I didnt like that the elevator was broken amd that my bathroom smelled and the house keeper just came and sprayed some freshener and when I came back to the room it still smelled horrible. I wouldnt reccomend to any one.
Great location. Looks majestic from outside. Bathroom was smelly with nauseous odor that filled room. Called maintenance, they sprayed deodorant. Left exhaust fan running all the time to prevent odor from coming back into room. Jacuzzi had chlorine and pH issues. Hopefully it was isolated instance.
The staff was excellent 1st put into handicapped room. Upon request they moved me into regular room, in morning I couldnt control the water temp and couldn't take a shower & couldn't turn water off. So couldnt shower before work. problem was later resolved when i returned.
great location / atmosphere. older and needed some tlc.
Hotel is absolutely beautiful. Staff was very friendly, attentive and extremely courteous. Couldn't be happier with this hotel selection.
Hotel was clean and comfortable. Breakfast line was a bit crazy. Took a while to get what I wanted and it seemed like the staff had a hard time keeping up with the number of people at breakfast.
Well laid out, and comfortable. Nice reception areas and good breakfast. hotel overbooked on arrival meaning we were transferred out - not happy!
Love the staff, very nice people. Very professional and always helpful --- Love the rooms, comfortable and clean Have stayed here three times so far and all three times were great
The beds are extremely comfortable & very likely to get a good night's sleep. I have stayed @ Hampton Inn previously for last 2 years. There was once a greeter, a young upbeat guy, who would greet, interact w/guests, and make sure he said good morning to guests as they arrived for breakfast. He was a great asset to the hotel, but sure he has moved on in life. No one greeted guests @ breakfast during my stay, did no see any staff interacting w/ guests to see if anything was needed.
Everything was perfect here. We enjoyed our stay. Nothing.
Staff was very friendly and attentive. The bed was uber comfortable and clean. The breakfast was satisfying and tasty. I liked that they had an indoor pool, gym, and a bar.
Suite was not cool d by air conditioner.
style, comfort, free breakfast, courteous staff. had to pay for wi-fi that should have been free given the price of the room. lost connection to to wi-fi too many times.
Well first of all I would like to say I checked all the other hotels online this hotel is absolutely the best prices the best Hotel staff I've ever seen in any hotel in New York City and abroad they're very friendly helpful respectful I love the fact that it's way way far from the city the gym is excellent the pool was excellent food is excellent this is my get away to paradise when me and my wife just want to get away from the hustle and bustle this is where we come
No power! Couldn't iron clothes or do my hair no electricity, had to go to gas station to fix my hair for a graduation, toilet smell like urine! Sink was clogged! Customer service was not all that!
Location is right off the highway and close to the major malls Exterior looks dirty and low-class; people hanging out in front smoking seemed like junkies and vagrants.
Very clean, room was very beautiful, some of the staff was very friendly, restaurant next door was delicious. The hotel is really beautiful. Check in was simple and easy. They allowed too many guest to hang out in the lobby.
Everything More pillows
good lockation, clean room,very good for 2 stars,staff was very friendly and helpful slow internet conection
Clean room, clean lobby. Courteous staff Difficult to get back onto the Gardenstate Parkway North from there.
Well located, 45-minute by bus to NYC, next to Garden State Plaza mall (almost walking distance), good value for money WIFI would drop literally every minute. It was connect-drop-connect-drop-connect-drop all the time. If you need wi-fi in your room for business, you may want to consider another place to stay (or maybe another room - ours was 422, maybe a bit far from the antennas?)
Hotel smelled strongly of cigarette smoke but room didn't.
he the layout of the room.
This hotel offered a very clean and friendly atmosphere for a very reasonable rate. Would stay again when traveling to nyc! The continental breakfast was more extensive than I expected. Good job here! I would like to see a full service restaurant open that serves lunch and dinner inside the hotel.
Great Breakfast for continental. A great restaurant beside the hotel. My mattress needed replaced. It sunk to the middle bad.
Rooms were clean Needed more TV channels
The proximity to our event and food, gas, etc was fantastic. The staff were amazing, as was breakfast. It was fantastic to have four pillows on a double bed! Not every hotel does that. Clean and comfy linens. Mattresses were on the north side of firm, but I'm a side sleeper and prefer a softer bed, so that's just me. The floors are not level, both first and second floors. The bathroom sloped down so you felt like you were falling when using the facilities.
Hotel is accommodating for pets. Price was reasonable. Bed was very comfortable. Was not told about pet rate. Hotel charged my credit card upon arrival and didn't tell me. Location could be better. Route 17 is a nightmare.
Clean room, good restaurant in the hotel. The staff was rude, no elevator. They expected me to carry my heavy bags up 2 flights of stairs and did not offer to help. I ended up throwing my back out. Thanks for nothing.
The staff was good. The property was reasonably clean. The towels soft and the beds comfortable. The microwave and small fridge are a nice convenience. This is a very old property and it shows its age. Odd old smell. There is no elevator. If you travel with heavy suitcases, ask for a first floor, there is no help. The walls are paper thin. You can hear everything in the next room. The A/C conked out for a bit and there are no screens in the windows so opening them was not an option. There is only a front desk clerk, no security; guests run rampant through the halls after leaving the on-site bar. Wedding guests woke us up every half hour while continuing their partying in the hallway. I'll pay more next time and stay at Homewood Suites or Marriott Residence. But if you're not too picky and need to save money, this will be a good fit.
Nobody entered my room while I was sleeping. That's about all I can think of t for the positives... The hall ways smelled like urine. The air conditioner was very loud. I had a room on the front of the building, and the traffic noise was terrible. The walls are very thin, and I could hear everyone's tv while I was trying to sleep (during normal sleeping hours), and I could hear people from nearby smoking rooms coughing loudly all night. Also the smell of smoke was fairly pervasive. I was not expecting the Ritz, just a clean quiet place to sleep. That is all. I was asked upon departure how everything was, and I mentioned to the gentleman at the front desk it was very loud and obnoxious, and he just said "oh, sorry about that, have a nice day".
Staff was great Near the highway
Comfort Beds & Room layout was nice. Double Closet with 1 door made getting clothes in & out difficult
Nice room, had everything I needed, a fridge, shower, bed, and wifi. I have no real complaints. The room was clean and had fresh towels/linnens when I arrived. I was never disturbed during my stay. Wifi was a bit slow.
The staff at the main desk and in the restaurant were friendly and attentive.
This hotel was easily accessible from all major roads. The property itself is well-maintained and very clean. In the staff is very friendly and helpful too. After a very long day of touring New York City this hotel was a welcomed stay for weary travelers. The Bistro Cafe located in their Lobby is an excellent choice for breakfast. We ventured out into the neighborhood our first day for breakfast, and we were very disappointed with the food locally. We should have stayed on premises to eat at The Bistro Cafe both mornings.
The room was very comfortable and quiet. The staff at the check-in desk was efficient but not overly friendly, with the exception of the first check-in.
Paper thin walls. You hear EVERYTHING including The opening and closing of the extremely loud bathroom doors. the DJs in the downstairs club may as well have been in my bedroom. But at least I had a lovely view of the cemetery
Looked like it might be nice.. We specifically chose the place so we could relax in the hot tub/jacuzzi. It wasn't working and in fact that and other things were still under construction. One elevator didn't work. Restaurant seemed way too expensive. Feel like we got ripped off.
I really love how professional and friendly the staff is. Everyone greets you with a smile... The room was extremely trendy and the beds were so comfortable... The bathroom was very contemporary and towels were extra soft .. You get a pair of new slippers and a nice robe.. There was a keurig coffee maker and a glass refrigerator.. The pool was nice, clean and warm .. I would definitely stay here again and again.. No trash can in the room. Restaurant doesn't have a great dinner menu
I had a mix up with date for discounted reservation. Hotel was very gracious in giving me a room that night for discounted rate. I was very pleased that they did that for me. N/A
pool no complimentary coffee, breakfast
The hotel is a very good alternative to staying in New York. It is only about 5 min away from the Washington Bridge. The room was spacious, very clean, with all the amenities. The staff was incredibly helpful and nice. The heating system might be considered loud by some. We bypassed the problem by warming the room in the evening for 20min and turning off the heat overnight. // It would be great if the hotel offered a shuttle service to an MTA service to NY. There is a bus route nearby but that's not a great option in cold weather.
the Bed was very soft and comfertable nothing
We liked everything about this hotel! The room was very nice, staff was very helpful! Thank you!!!
The rooms were well appointed an comfortable, particularly the bedding. High quality, luxurious, very relaxing.