Which airlines have a flexible cancellation policy for flights from Costa Rica to New York due to COVID-19?

JetBlue, United Airlines and American Airlines have all waived their change and cancellation fees on flights from Costa Rica to New York. Confirm policies on booking site.

Which New York airport is closest to central New York?

The distance between Newark Liberty Airport and downtown New York is 3 miles, which makes it the closest of the 4 New York airports. New York Skyports SPB is 10 miles away from the center, New York LaGuardia Airport is 16 miles away, and New York John F Kennedy Airport is 22 miles away from downtown New York. Visit our flight page for the latest deals!

How does KAYAK find such low prices on flights to New York?

KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to New York. Visit our flight page for the latest deals!

How does KAYAK's flight Price Forecast tool help me choose the right time to buy my flight ticket to New York?

KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to New York is likely to change within 7 days, so travelers know whether to wait or book now. Visit our flight page for the latest deals!

What is the Hacker Fare option on flights to New York?

Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to New York with an airline and back with another airline. Visit our flight page for the latest deals!

What is KAYAK's "flexible dates" feature and why should I care when looking for a flight to New York?

Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to New York up to 3 days before/after your preferred dates. You can then pick the flights that suit you best. Visit our flight page for the latest deals!

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— NYC

Jan 14 — Jan 211

Round-trip

1 adult

Economy

0 bags

From?

To?

Include hotels

Low season	August
High season	December
Cheapest flight	$1
Average price round-trip	$373
Good deal round-trip	$262
Good deal one-way	$210

Best time to beat the crowds with an average 3% drop in price.

Most popular time to fly with an average 4% increase in price.

Flight from San José Juan Santamaria Intl to New York John F Kennedy Intl

(avg. price over the last 2 weeks)

or less

Looking for cheap airfare to New York? 25% of our users found tickets to New York for the following prices or less: From San José $210 one-way - $236 round-trip, from Liberia $226 one-way - $331 round-trip
Book at least 2 weeks before departure in order to get a below-average price.
High season is considered to be October, November and December. The cheapest month to fly to New York is February.
Enter your preferred departure airport and travel dates into the search form above to unlock the latest New York flight deals.

8.1

JetBlueOverall score based on 19959 reviews

8.3Boarding

8.2Comfort

8.6Crew

7.9Entertainment

7.8Food

Airline reviews

No functioning tv. No food (snacks aren’t food). Flight was under 40 minutes. Job done!

Read more about JetBlue

No functioning tv. No food (snacks aren’t food). Flight was under 40 minutes. Job done!

Every aspect of my jet blue experience was outstanding. Not only did everything go smoothly, but the jet blue employees went above and beyond to make sure passengers were happy. Jet blue will always be my first choice for airline travel.

Better internet service.

Horrible & 3 hr late

Very uncomfortable seats in business class, delayed flight for unknown reason

It was super warm in the plane the entire flight.

plane was delayed 1 hour

The was just Ok but the flight was 2 hours and 44 minutes late in arriving to Phoenix. Thus departure was 11:59pm then pushed to 2:30.

Flight was delayed AGAIN. Rough landing. Did not seem to have a clue what to do

The worst costumer service

Delayed over an hour.

Lost my luggage for 4 days.

Ac was way too cold

Excellent crew.

Cons: "My mom was supposed to take a JetBlue flight on 06/10/21 at 11:00pm. They called us, saying that the fight was delayed 4 hours. Meaning that she wasn’t going to make it to her next flight to Boston. We ended up changing the whole trip for the next day on Friday. When my mom got the la aurora airport no one told her that the flight was delayed again. But I could see it in my app. The flight ended up being late again and my mom missed her flight to Boston; and they wanted her to wait for more than 10 hours at the airport. And this is just now, my self and my mom had horrible experience with JetBlue before too. It is always one thing after the other, very sad!!"

Pros: "The crew was very hospitable."

Cons: "N/a"

Pros: "The crew members were to patience with everyone and making sure everyone have a comfortable flight."

Cons: "N/A"

Pros: "Nice"

Cons: "Maybe Food? I don't say during the COVID19"

Pros: "Not much other than an easy boarding."

Cons: "I want to complain about my experience on your Flight #1206 from PDX to JFX the plane is severely outdated. It doesn’t even look like a JetBlue plane. My tv doesn’t work as did a few others on board. We were told by the steward they were already reset and they just don’t work. That’s really unacceptable and a-shame. I could of flown whatever airline if I wanted to be uncomfortable for a 5 hour flight. I’m very disappointed with this. I have tried to go through your website to voice the issue but conveniently it doesn’t process after I fill out the required information. Your Twitter help team offered me $15 credit for my inconvenience wow what a way to help a customer what’s that not even a checked bag on one of your flights. What a joke. Very unhappy and I fly JetBlue often. Sad."

Cons: "My first flight was delayed an hour due to pilot error (we left the gate on time, but sat on the tarmac for an hour). This caused me to miss my connecting flight, which stranded me at JFK because they only had one flight per day to my destination. JetBlue's customer service told me I could not reach my destination until the next day, which was unacceptable (I had a morning interview). In fact, the only thing they said they could do was *PARTIALLY* refund my ticket, even though they stranded me in a completely different city. They also said I would "be able to" book a new flight with a different carrier, which cost roughly $400, using my own money. In the end, I spent about an hour talking with customer service until they were "nice enough" to do a partial refund with an additional credit equaling the remainder of my $400 ticket to fly with them in the future. It was still a very poor interaction with customer service."

Cons: "I really love flying Jet Blue. I don't mean to criticize, the following is written in an effort for improvement: The hour-long delay and the long wait time on the runway. A passenger got up to use the bathroom right before we were going to take off - we had to wait for her. Another passenger pressed the flight attendant call button right after lift-off. All of the food for purchase was sold out by the time it got to the back of the plane. And I could be wrong, but I don't remember going through safety instructions because we were waiting for a while and then had to hurry when we got clearance from air traffic control."

Pros: "We got in ahead of schedule."

Cons: "The staff seemed tired and overworked. I got hit in the head by a flight attendant with the snack tray. An accident but still. Once we landed and we’re at the gate it took almost 40 min to get off the plane. That was ridiculous. Then after the long walk to baggage, luggage was still not there. Again we waited. Too much waiting after a long flight. I fly to NYC all the time and I’m usually in the city one hour after I land and it took 2 hours 15 min to get to Queens. Usually I have great flights with JetBlue. Last night was not the case. You get a C."

Pros: "Extra space seats. The crew. The food. The landing! Pre-board bag check at gate - asking for volunteers."

Cons: "The cabin temp was too cold. The entertainment was awful."

Pros: "average flight. Friendly crew."

Cons: "There is no online check in! Kayak sells multi-airline flights with airlines from different alliances and that does not allow you to check in online. We got to airport at 3:45 am- no one at the check in counter, employees finally arrived at 4 am, checked in, but then we don’t have seats asssigned! We get to the gate and wait-wait-wait until almost 5am and finally the employees were able to find someone willing to move so that myself and kids don’t get seats in emergency exit row. Nuts. Very unpleasant(not the employees, those were nice-it’s the check in and seat assignment policies)."

Pros: "The aircraft was clean and comfortable and everything went official"

Cons: "The film did not work"

Cons: "Notified flight was delayed over 2 hrs.. while at airport outside of screening an announcement that they are boarding our flight.this is an hour plus prior to the time on the board. When I realized that my boarding pass was no longer on my phone I had to go to get a pass. Male/ White older, was totally negative and not helpful except to tell me he could get me out the next day. Other workers picked up the ball and got me a pass and escorted me through tsa... then we sit on the plane for another half hr before leaving. Ridiculous!"

Pros: "Jet Blue was GREAT- as usual. I want you to know that getting through security in ATL airport was an ordeal. Incredibly long lines, disorganized (a sign clearly said, TSA Pre-check- line up here) and then the people managing the lines yelling at us (and this is an observation) because they wanted us lined up further back. This was baffling because the actual line into the TSA space was empty at that point. I think the ATL security staff could all benefit from some further training about to work with people effectively AND ATL airport needs to look at their systems. I know it's a busy airport, but there has to be something better than what they are doing now!"

Pros: "Entertainment was great! Great selection of movies!"

Cons: "The earbuds are terrible, I personally don't do well with that style - i would do research to see what the most universal type head phones are used because these were the worst. Also the control to my entertainment was on the right side, where the middle person kept changing my channels and volume. I would have liked for it to be on maybe the left side where no one else could touch it. (I sat at a window seat) The guy next to me fell asleep and so it was super hard to get to my controller (although there is one on the computer, he was still messing with it with his elbow)."

Pros: "The flight and crew were totally fine. I slept the whole time."

Cons: "There was not a single JetBlue employee at the Denver airport until exactly 2 hours before the flight. There were many passengers (upwards of 20 and many with small children) waiting around to check their bags and unable to access the food/bathroom/go through security. Everyone was confused and upset. While I understand that there are no flights for several hours prior to the late-night flight I was on, that does not mean that there is no need for an employee presence. Many people arrived multiple hours early because the most common destinations for Denver travelers are the mountain ski towns and the last departures of the shuttles that run from the mountains to the airport leave at 3:00pm. Therefore a large number of passengers arrive by 6:00pm for midnight flights and are left waiting in the check-in area until 10:00pm. The situation was made worse by the poor communication--there were signs saying that checkin was open only from 8:00am-11:00am, which left everyone very confused, given that we were on evening flights. There were many angry people sitting on the floor around the JetBlue counter."

Pros: "The on board crew was so accommodating. There was a screaming baby on board and one of the stewardesses did her best to make the baby stop crying. But Jose was the staff member that was closest to my seat and he was amazing! Funny, pleasant, great customer service! He made the difference in what could have been the plane ride from hell. Thank you Jose!!"

Cons: "When I booked my trip, I picked out seats but when I checked in, there was no seat on my boarding pass. So when I went to the gate they had my name on the top of the list and gave me a new boarding pass with a seat. When I got to that seat, someone was already sitting in that seat and when I looked at the boarding pass, it wasn't even my name that was on it. The stewardess found me another seat in row 24. Then when the tv did not work the whole flight. On top of that there was a screaming child most of the flight, which of course I saw not the fault of anyone. Needless to say I'm happy to be home"

Pros: "Ek 202"

Cons: "The flight was cancelled 4hrs after being boarded at JFK. We understand that such things happen. It’s the situation and handling after was very unprofessional. we were told to collect our bags and go to check in counter and collect our next bookings but instead after collecting check ins we were just given meal ticket and hotel address and given a toll free number to call which is very inappropriate. It should become your responsibility to rebook ya but not leaving it on us to call some number and wait. Though I called and I was told that I was not deboarded to rebook me. For which I tried to go and find an Emirates personnel who refused to talk to the Emirates guy on phone to explain and would just refuse to talk to me. Imagine yourself carrying two check ins and a carry one and running around just to try to get somebody to answer. Mr. Munit on phone was kind enough to be on talk and hold for about 40mins with me. It still ended up unable to book at that time. I was going to India for two day period and my one day had to be spent over in JFK. As humans it’s not the technical difficulty that was an issues it’s the Emirates crews at jfk inability to properly respond and answer arrogantly was the issue. One person instead of answering the questions of an old man was very rude and just blubbered “can’t you just listen to me” that was very inappropriate. It should be her responsibility to listen first. I have always flew Emirates and inflight crew are always very patient and good. This experience makes me think otherwise."

Pros: "I like only 1 thing wi - fi is working good."

Cons: "I don’t like anything. It’s a worse airline ever i take I would like to suggest never ever fly with jet blue . I go through so many problems so rude employees working at help desk . Especially steven he said he is supervisor then he says he is only shift leader instead of helping he just talking so mean guy . This is really a big story i try to put in small words ...i fly with them on march 2nd LAX to JFK my finale destination is amritsar in India because of their fault i miss my next flight . The lady help me in morning she is very mean i wanna talk to supervisor she say I’m supervisor but she is only shift leader.i forgot her name . When steven told me he is supervisor i was like"

Cons: "When I scanned my boarding pass the Jetblue staff member told me my carry on was too big and had to be checked. This was puzzling to me because I travel often and do not have a problem with that bag. As I was sitting on the plane I saw everyone's bag's were bigger especially the man next to me. His was significantly larger and he had a large duffle bag between his legs causing him to manspread into my area. and yet i was told "make sure your purse is under the seat" seriously?! What about his giant duffle bag and huge carry on roller?!"

Pros: "The second flight attendant approached was helpful."

Cons: "Upon boarding an odor of vomit was obvious. An attendant announced that a previous passenger had been sick in the row and there was no time to adequately clean it. There was only one food option available for purchase. Neither the overhead reading light or entertainment system at my seat worked. The first attendant I approached told me she could find me a seat in the back of the plane. I declined as I reserved a seat in the front of the plane in order to deplane and go through customs swiftly. I was then offered a seat directly behind the row where the passenger had vomited. Eventually, a different attendant placed me in a seat nearer the front of the place where both the light and entertainment system worked."

Cons: "Our flight was delayed making it so I and several others had less than 4 minutes to catch our next flight. The flight attendants wouldn’t help us at all. Instead of having us come to the front of the plane to exit first we had to ask the rest of the passengers if they didn’t mind letting us through to catch our flight. I have severe psoriatic arthritis and I had to sprint to my next gate that had been changed making it much farther away from our arrival gate. Now I get to spend my vacation in pain trying to recover."

Pros: "Crew and captain were excellent! Wonderful!"

Cons: "An earlier flight was cancelled and people rescheduled to my flight. When I got to my seat, someone was sitting in it, and he had received a seat belt adjuster. He asked me whether he could remain in my seat given his discomfort in the seat to which he was reassigned, which was a middle seat. I could have said no, but it was clear that it made most sense for me to sit in the middle seat (the window seat was already taken and it would have been a tight fit otherwise). Though I appreciate that the folks affected by the flight cancellation were accommodated on my flight, I hope in future the seat reassignments can also be taken into account. Also, I think slightly healthier food would be nice (chips vs cookies). Thanks."

Pros: "The flight was smooth and uneventful. The landing was expertly executed. No safety issues. The cabin was comfortable and quiet."

Cons: "Fat snacks The $25 charge for checking one piece of luggage. The rudeness at the airport when I asked for directions. I don't fly everyday, so why would you expect me to know where everything is and exactly how your process works? The emotional exchange at the airport when I checked my bag. I was the only person in line and there were two JB employees behind the counter who were more interested in their social conversation than in assisting me. I made a simple request for assistance and was immediately blown off. I can't complain enough about this."

Pros: "This flight was delayed when we were on the runway due to air traffic control. They estimated it could take an hour or more to take off. I told the flight attendants that I had a connecting flight in NY and they both helped look to see if there was a later flight I could get on, if we didnt make it in time. When they determined my connecting flight was the last one going out of NY that night, I asked if I could possibly de-plane if we were going to take off more than an hour late since I would surely miss my flight and and I would rather go home and sleep in my own bed than get a hotel in NY. They were genuinely and sincerely interested in helping me, so they spoke with the captain and updated the passengers since some other people had the same issue. The capain surprisingly agreed to roll back to the jetway to me off if we were going to be delayed passed the time for connection. Thirty minutes later, we were in the air and I made my connecting flight. The flight attendant even gave me earbuds to watch TV free of charge!!!! What an absolutely amazing flight crew!!!!!"

Pros: "Leg room because I sat next to the emergency exit"

Cons: "Everything except leg room. First, your team never offered beverages. When I asked them about it, they said that they didn't want to wake anyone ... really? Like the whole plane? It's a red eye flight ... I'm sure most would take at least a water. Meanwhile First Class was served every two minutes for everything they wanted ... and us folks that make up the rest of the plane ... we don't count? So, everyone basically went to the fridge to get drinks. Water wasn't even offered ... huh? Also, your seats were ridiculously crammed ... extremely uncomfortable. Other than that, I'm glad we made it to New York."

Pros: "The one thing I liked was the expedited service I got because my brother needed a wheelchair. The comfort of the plane was really nice as well, one of the best flights I had in a while."

Cons: "What I didn’t like was how my flight got cancelled and the only flight I was able to get was 4 days later. So I was stuck in the Dominican Republic for a total of two weeks!! I had to miss another weekend at work which made me lose a lot of money since I’m a barber and lost some one my clientele. On top of my flight being cancelled it also got delayed again but only by 30 minutes so I wasn’t so upset. When it came to the boarding, that had to be the slowest boarding I’ve went through. The gate seemed very behind on the technology and that caused the workers to work even slower. At times they had to step away and go on their monitor to fix something out so it took an extra 30 minutes before I even got into my seat, and I was sitting in row 6 of the plane. Then after everyone was seated the flight got held back an extra half hour because a lady wanted to file a complaint saying that she got pushed and ended up being the only person that got kicked off the flight so she did it all for nothing. So with everything happening, our flight got delayed an hour and a half. Very disappointed.."

Cons: "I waited three days for a flight to Portland, Maine. My first flight was cancelled due to weather. The next two days the same flight was cancelled again. When it did go, it was three hours late. Our flight ended up leaving at 3:00am. This is all excusable due to weather but I also lost my premium sat. The only seats available were the middle seats. I had booked early and had a great fee-free seat. I had to pay $75 to get a window seat. On the 1st leg of the trip they were 3 hours late coming out of Portland. I'm not flying JetBlue anymore. There are cheaper flights that fly during the day."

Cons: "Let me preface this by saying that prior to this experience I generally though highly of JetBlue. To change my opinion of them, JetBlue had to monumentally screw up, which they did. This was the worst experience I have had on any airline, ever. Why I am mad: - I had a 4.5 hour delay due to maintenance that caused me to miss a flight to India. The 4.5 delay was on a 50 minute flight from Portland, ME to JFK. I nearly could have driven faster than JetBlue got me to New York. - Because of my missed flight to India, I missed day 1 of a two day wedding of which I am a wedding party member - In order to get to India in time for day 2, I had to book a new flight on a different airline for an additional $1000, on top of what I paid for my original flight to India - I was originally told by JetBlue in Portland, ME that they would offer me a reimbursement for the Portland flight, a hotel in NYC, and a travel credit for the trouble. While not totally satisfying since I was still going to miss a day of the wedding, I thought this to be a fair enough offer. - However, at the JetBlue desk in JFK, they completely reversed course. I was told that all they could offer me $100 travel credit. No reimbursement for Portland flight. No compensation for the extra $1,000 flight I had to book. And best of all, no hotel in New York, I was stranded at JFK for the night. I spoke with a supervisor at the desk who repeatadely told me that JetBlue had done their job in getting me to JFK and that they were not responsible for anything after I arrived to JFK. A 4.5 hour delay on a 50 minute flight is bad. Being steadfastly unwilling to compensate for missed flights is worse. And stranding me in JFK after telling me they would offer me a hotel room is just plain unacceptable. My family will be cancelling their JetBlue credit cards and we will look elsewhere for flights in the future."

Pros: "The crew seemed capable and came around a couple times with water. We arrived safe and sound as one would hope for, if an hour or so later than scheduled. Seats seemed roomier than most standard economy/coach (probably due to it being an older model). Though I didn’t partake they seemed to offer more complimentary snack options than other airlines."

Cons: "The airplane cabin had a strong urine odor that endured throughout the red-eye flight, the air temperature had to have been at least 75 degrees, probably 80 which was a bit stifling. No usb/power at the seat which would be preferable/should be standard by now for a coast-to-coast flight. Seat didn’t recline which isn’t the end of the world but a bit of a bummer. My headphones didn’t work with the little screen at my seat but it’s ok because based on my neighbor’s screen it was just a rotating lineup of Jet Blue commercials/fake tv shows that I can easily pass on."

Pros: "The only good things about this flight were: - The crew at the gate were very friendly and attentive - We arrived safely without incident"

Cons: "We were delayed 2 times before boarding. We were delayed 1 more time while on the plane. The pilot told us there was equipment trouble that had been fixed, but there was paperwork to fill out and it would only be a few minutes...and then radio silence for 30 minutes before pulling back. The flight attendants rushed through the pre-flight announcents and I could only understand about 60% of it due to speed, volume and accent. Despite asking me for my drink order, it never came...and I only heard a few soda cans pop open at all. Did they just decide not to serve us? She even gave me a napkin for it. Luckily when they put the snack basket in front of me, there was a tiny bottle of water, which I grabbed...little did I know, that was all I would get. The flight attendants were just tapping in the back of the plane the rest of the flight. They didn’t even bother collecting garbage until we were on final approach. They also never did the normal checks before landing."

Cons: "The flight was delayed by 1hour and 40 min. One hour at the boarding gate and 40min on the airstrip. Pilot said we were overweight. When we landed at 730 vs 557 we still had a delay because our gate was occupied causing a greater dalay. Due ro this delay I was late to work. The flight attendee making the announcements might have been new because she kept messing up what she was saying and shouting and mumbling through the speaker. I usually have amazing flights with jetblue but I'm highly disappointed with this flight."

Cons: "I had been in the airport since 1130 am, trying to get on an earlier flight. My original flight was scheduled to leave 540 am the following day (the day Irma was supposed to hit). At first waited 30 mins in a line to speak to a JetBlue agent about finding another flight. She said she couldn't help me, no flights available, and didn't have the patience to take some time to explore all options. I then proceeded to look online and then call JetBlue, after 30 mins on hold I finally got someone. She actually helped me and looked at all flight options and got me on a flight to CT (2 hrs away from me) leaving that same evening. I ended up waiting in the airport for 10 hrs. At one point in the evening the gate attendant began giving out packed snacks and beverages to passengers waiting for another flight that had been delayed, but refused to give out anything to other passengers waiting for delayed flights....not even water! I was shocked at how callously the gate attendant turned me and other passengers away. I had been in the airport for 10 hrs! Thr flight I was scheduled on was delayed by about 3 hrs leaving PR to NYC, but I was told the snacks we're only for passengers who had been waiting at least 3 hrs. I was turned down 3 times, and watched as other passengers just grabbed water and canned beverages without even asking and without being turned down. At the time that I asked for the last time my flight was delayed by 2.5 hrs already. I had a headache, needed water to take medication, hadnt eaten dinner, and all the restaurants in the airport were starting to close. I ended up spending close to $20 on the last Domino's small cheese pizza, a bottle of water and a snack bar....because JetBlue was being stingy. And yet, this is the same airline that let's passengers grab as many snacks as they want on the flight, delayed or not. My flight was scheduled for 807pm. We left at around 1106 pm. Thanks, JetBlue. Way to go on that customer service."

Pros: "My flight from fort Myers to New York was amazing. Flight was ahead of time and crew was polite."

Cons: "When I received my luggage it was so damaged that someone used clear tape to keep it closed. There was no note inside the luggage to state if it was tsa who went through the bag so I went to customer service to inquire about it. The representative from New York airport stated that I over packed my bag that's why it was damaged. I can assure you that my bag was under weight and there was no problem when i last closed it. So to be clear both zippers on my luggage was completely destroyed and taped up like a ragged cloth. I was embarrassed to walk around with my bag and the only recompensation I received was a $40 credit to my next flight."

Pros: "Free wifi when I got my bags and was headed out of the airport. I had to order an uber to the wifi helped"

Pros: "Boarding was OK. Price was cheap and it was a direct flight to where I needed to be."

Cons: "I couldn't pick my seat ahead. The lines at the Manchester airport were stupid long, and then you have to wait in their shopping mall area, before they announce the gate 1 hour before departure. Very limited movies and tv choices. All beverages were for purchase, but they had trouble processing my credit card. No free beer and wine. Lunch was OK, snack was weird. Not enough veggies or fruit. The crew pretty much threw the food at you. It was filled with families and kids, most likely on vacation in August going to Disneyworld, so it was noisy. And the cabin was cold, no blankets were given."

Pros: "We landed safely."

Cons: "It was freezing. We boarded 1 1/2 hours late. The stewards were a bit short and not very patient. I saw people being allowed to board with way more bags than you said were permitted and some of the on plane bags were so huge that the front people had to check their bags at the last minute. Boarding was slow as it was clear that the stuff was not fitting in the overhead compartments. What happened to dimensions of bag restrictions? It is frustrating to the people that abide by the rules to see them so flagrantly ignored."

Orden y organización

Clean aircraft timely departure and arrival

Pros: "Service is terrible on my way to Peru the entertainment unit in front of me did not work I am formed SteFf but all they could say was they would help me but we never return very disappointed returning from Peru our plane got stuck in Bogotá Columbia we’re trapped inside the plane For three hours with no air-conditioning when we finally disembarked they offered us to stay in a hotel but the voucher process also took a very long time we ended up going to the hotel at 3 o’clock in the morning in order to get up at 5 o’clock in the morning for the return flight very disappointed with that flight of Avianca again or would I would not recommend Avianca to anyone"

Cons: "Hire competent employees"

Cons: "For that size of airplane basing on the fact that it was an international flight not having a USB port or any power source by the seats it’s ridiculous. The boarding process was a nightmare, very disorganized the crew members starting boarding group by group just using ONE of the two entrances available because of it the line to board the plan occupied almost 2 boarding gates. I couldn’t reclaim my seat because it was broke, the quality of the food was very mediocre, crew members attitude were upsetting... uncaring and ignoring passengers call. Another filthy plain ... I had 4 flights with avianca between 2 International fights and 2 national connections, all flights were terrible! The worse part is I probably could’ve flight more comfortable for less money or at least get what I paid for."

Pros: "Colaboración del personal"

Cons: "Atrasos"

Cons: "Food was horrible but again not looking to eat on planes anyway"

Pros: "I loved that the crew was helpful especially when i experienced a medical issue. The crew and med staff helped me stay calm as they assisted me. I also love the food and drink options in economy."

Cons: "It would be nice to have the option to check carry-on as the overhead bins filled up very quickly."

Pros: "Excelente atención todos fueron muy amables y atentos."

Pros: "vrew was creat"

Cons: "I asked to put lacto ovo vegetrian meals on my flights since I could not do it at booking and this guy only put it on my outgoing flight and not my returning so when I tried to check in I chatted with an agent he told me it had to be done 24h before and it was too late. So I had only snacks."

Pros: "thank you for the patience you have with passengers and children, very grateful thousand thanks Avianca"

Pros: "Yes the food was great and my seat was comfortable."

Cons: "Everything was great."

Cons: "The Avianca VIP lounge in Bogotá was the worst I've ever seen. Bad food, no restrooms (I had to go outside for restroom), staff not friendly"

Cons: "This is beyond the crew’s control: there was lots of turbulence."

Pros: "Ok"

Cons: "No problem"

Pros: "The flight itself was fine."

Cons: "We had a three hour delay on our connection in San Salvador and the customer service surrounding this was extremely poor."

Cons: "See comments"

Pros: "Food. Smooth flight. Nice/helpful staff."

Cons: "Flight delayed, nonentertainment on flight. Was out of order"

Pros: "THAT i ACTUALLY MADE IT HOME"

Cons: "AVIANCA DID NOT HAVE ENOUGH SEATS TO ACCOMODATE ALL THE TICKETS THEY SOLD. MY ENTERTAINMENT SCREEN WAS BROKEN, MY RECLINING SEAT WAS NOT WORKING PROPERLY & MY TRAY TABLE WAS NEAR IMPOSSIBLE TO CLOSE AFTER BEING OPENED, SEATS WERE EXTREMELY CRAMPED AND TIGHT. THE MEAT IN MY MEAL WAS HARD"

Cons: "Seats were uncomfortable. Airline doesn’t tell you until 5 minutes before takeoff that you have to download their app to use their WiFi service . Pilot tells us we’ll be landing 5 minutes before 10 in NY but in fact we don’t land until 10:30 with no explanation Very old and outdated plane. Just terrible . hope I don’t fly this airline again ."

Pros: "We booked a flight in December to meet my daughter and son in law in Cancun on Avianca. We have not traveled very much internationally and wanted to schedule our flights to arrive close to the time my daughter and son-in-law were arriving from Colorado to Cancun on their flight. We had booked this flight especially because of the closeness of the two arrival times. When we got to the airport to check in for flight we were told that the flight was overbooked and that we were being put on a Aeromexico flight that had to go through Mexico City with an arrival time in Cancun that was 4 to 5 Later than originally planned. My daughter and son-in-law were just about to board their flight in Denver to Cancun and had to scramble to arrange transportation to be able to meet us at the airport so that they didn’t have to wait for five hours in Cancun for us. We were only compensated with $14 that expired the same day to use in the airport for a wat later than originally planned. My daughter and son-in-law war just about to board their flight in Denver to Cancun and had to scramble to arrange transportation to be able to meet us at the airport so that they didn’t have to wait for five hours in Cancun for us. We were only compensated with $14 that expired the same day to use in the airport for lunch. We will never use Avianca again it was a terrible experience all around. Although Aeromexico was a fantastic airline and the service was excellent with them. I would highly recommend Aeromexico if you were thinking about traveling in central America or Mexico."

Pros: "the plane departed on time, but the food is not too ideal, generally, l satisfied with your crews service , but when l checked in at the Costa Rica airport, the ground crew's service attitude was not friendly indeed.her bad attitude deeply impressed me."

Pros: "Generous food and beverage. No 1st checked luggage fee."

Cons: "My nonstop flight was anything but. At the San Jose Airport I got one boarding pass, and yet was told the flight was not direct when I inquired to confirm. I did not like that I had to offload some of my belongings out of my checked luggage. This was especially inconvenient as I had to deplane in Guatamala and go through their customs and security procedure all to get on the same plane 3 not so easy to get to gates over. And me with a broken toe, you can see how this would be not fun especially because I did not have any boarding pass or other information even telling me what gate I should be boarding at. It was really a small miracle that another passenger found someone to ask and I overheard the gate #. Stressful."

Cons: "On Feb 26th we had a flight leaving Bogota back to NYC, and at the gate, we found out our flight would not be operated by Avianca, but by a Spanish carrier called WAMOS. Wamos airlines does not offer in-flight entertainment. It offers an app that you can download on your mobile device prior the flight, even though there are no plugs inside the plane and no fully reclining seats. This change is being caused by an ongoing strike action by some of their own pilots and this has been regarded with absolute no consideration from Avianca to its costumers. At the airport we talked to 3 different customer services employees, all giving us different versions of the story and no clear answers. One employee told us that we MAY have a possibility of reimbursement and another one that we could stay in a hotel and catch another flight the next day (which was not an option for us) There was no advance warning about this change to me (not even during check-in) Found out later some passengers gotten an email informing about this change, but not all of them. Staff didn't know anything about this flight. The gate staff only informed passengers of the change, after I complained, and kept insisting that the airplanes were the same, when clearly it was not the same quality, in amenities and service on board. There were big delays and a mess with seat assignments. Many customers traveling together with separated seats and of course, delays in departure caused by the mess that Avianca caused. Just to be clear. what Avianca is doing is stealing the money that we paid for a specific flight, to voluntary change us to a much less inferior flight, with absolutely no consideration and no compensations."

Pros: "The crew was kind and helped with getting bags in the overhead bin."

Cons: "The announcements were all in Spanish and it made it difficult for me to understand what I needed to do. I acknowledge that I was one of a very few passengers who spoke only English, so this was not a problem for many people. The leg room on the flight was incredibly cramped."

Cons: "The airplane and crew was from a different company than Avianca (Omni Air International). Only two flight attendants from Avianca. Omni Air International service was poor."

Pros: "I loved that I was upgraded to business class, which was highly appreciated since I had a bit of a rough adventure trip in Costa Rica and had all over body pain. The seating and service in business class was excellent."

Cons: "Loved everything about my flight."

Cons: "I was hungry on the flight, but while there were drinks, there were no peanuts or other snack offered. I would buy it if it were made available."

Pros: "The airplane comfort!!"

Cons: "Food wasn't taste"

Pros: "Christian the flight attendant was amazing!"

Cons: "The boarding process at El Salvador was a mess. People was not organized at all."

Pros: "Great airplanes."

Cons: "2 hrs to drop one bag and 1 hr and 18 min delay. Poor coordination with the staff."

Pros: "They don't feel cheap like the USA airlines these days. Free entertainment, real food, free alcoholic drinks. Pilot gave my kids a tour of the cockpit and gave them a wings pin and a little toy airplane. Flight attendants are kind and efficient. AND they were the cheapest option. I want to always fly them if possible!"

Pros: "The flight was over booked..."

Cons: "Nothing I like about the flight it didn't happened because you people over boookedthe flight"

Pros: "LA PELICULA QUE ME VI ESTABA BUENA."

Cons: "NO PUDE USAR LA COBIJA DE AVIANCA PORQUE TENIA UN OLOR ESPANTOSO ASI COMO LA DE MI ACOMPANANTE, EL AVION ESTABA HELADO Y NO PUDE USARLA POR CULPA DE AVIANCA. LA COMIDA ES POCA Y DESAGRADABLE. HABIA UNA AZAFATA CON UN CARACTER TERRIBLE,MALGENIADA Y PARA NADA AMABLE A LA HORA DE AYUDAR O ATENDER A LOS PASAJEROS,DABA MIEDO HABLARLE. A MI ME ACOMODARON DONDE SE LES DIO LA GANA, NO DONDE ESTABA SUPUESTA A SENTARME PORQUE SUBIERON DE ULTIMAS A UNA PERSONA EN SILLA DE RUEDAS Y ME TUVIERON QUE INCOMODAR PARA DARLE LA SILLA A EL. ME PARECE QUE TIENEN QUE DARLES OTRAS SILLAS A ELLOS. ES MUY INCOMODO EL ASIENTO. MUY CARO PARA TAN POCA COSA DE AVION. ES MEJOR American Airlines."

Pros: "Staff friendless"

Cons: "Business class seat wouldn't recline"

Pros: "Speed and punctual"

Pros: "Accomodating check in, allowing us to take a flight closer to our connecting flight giving us extra time in our departing city"

Cons: "I have no negative reviews"

Pros: "No response given."

Cons: "After all these connecting flights especially after being delayed in Cali, the flight in Bogota was delayed and the Avianca crew did not announce it. After realizing it was time for boarding according to the time that I needed to be at the gate from my ticket, that's when people were realizing there was an issue. Once I got to the podium and handed my tickets the staff handed a voucher. There wasn't a hello, we're sorry for the inconvenience or the reason why the flight was delayed 2 hours. I had to ask them why what happened, what is the voucher for, how does it work, what time we were expected to be at the gate. The staff made everyone aware that we needed to be at the gate at 4pm so we can depart at 445pm. The food was okay and the staff looked a little annoyed when serving drinks. I shouldn't say all of the crew but from the back half of the plane the staff looked annoyed if not bothered. Didn't get to NYC until 12am, but had to wait on the runway for an additional 20 minutes. Again no communication on what was going on."

Pros: "- boarding the plane was efficient and well organised - airline staff were friendly - when my flight was canceled I was sent to a hotel and didn't have to wait around in the airport - comfortable with plenty of room, pillows and blankets"

Cons: "- My first of two flights was canceled which was poorly communicated after waiting in a queue for two hours. I am still even now unsure as to why the flight was canceled as no one bothered to inform us as to what the reason was. - On my new connecting flight from San Salvador to Bogotá there was only two meal options (both meat) which I do not eat and was told to just take the meat out of the meal as there was no other options. Would have been helpful to have known before the flight so I could have bought my own food to take on the plane. - The charging points on the back of the seat were inactive"

Pros: "I had a rough time due to stomach problems."

Cons: "When I asked the attendants for some medicine to help my stomach, they replied they were prohibited from giving medicines to passengers. Since they are not doctors, I understood their point of view."

Pros: "Excellent flight great flight attendants served alcoholic drinks with a delicious meals. I was greeted ny the crew when boarding and exiting the aircraft. Avianca was a wonderful experience."

Pros: "I love the uniforms of the flight staff so polished and professional. Great airline for international flights at least you will get a meal and can check one bag for free."

Cons: "I paid for a direct flight and ended up in San Salvador?!"

Pros: "Love aviancas attention to customer detail especially when traveling with an infant."

Cons: "This aircraft was a older model so not as spacious and didn't have a personal tv in the head rest"

Pros: "I received a free upgrade on my way back, it was amazing I wish it would happen more often... on the way their I had the worst seat in the plane. The non reclinable back seat"

Cons: "On the way there my seat was extremely uncomfortable (back non reclining seat)"

Pros: "Nothing at all from beginning to end!!!"

Cons: "The flight was delayed for over an hour while the passengers waited inside the plane without air conditioning, some of the crew members have despicable attitudes, the food unworthy of an international flight, not even worth it for a domestic flight and the most uncomfortable seats due to unkept plane."

Pros: "Very nice staff. Free meals, which is rare nowadays."

Cons: "No wifi. No personal entertainment on international flight from San Salvador to JFK"

Pros: "that we landed safely"

Cons: "plane take off was delayed flight 670 and employees on ground were un-organized and over booked"

Pros: "Food was good!"

Cons: "We landed in Ny around 8:33 pm, I was able to get my bags out of the carrousel at 10:10 pm!! Unbelievable how slow it was!"

Cons: "they cancelled flight without giving us warning and we had to fly out following day on different airline"

Pros: "Staff was nice, and good selection of entertainment"

Cons: "Last minute gate change, unorganized, delayed take off."

They made us check carry ons despite the entire aircraft overhead space being empty

Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate.

I liked the timeliness of the departure and arrival, and the crew were good. The turbulence was rough, though.

The whole experience was great. Boarding is so orderly. The staff is super helpful. The wifi works great the whole flight so I was able to text for the entire flight. The best part was that it was orderly even when we were exiting the flight.

Pros: "left on time and arrived on time"

Pros: "Well organized and easy to check in."

Cons: "No"

Pros: "Nothing"

Cons: "Idk terrible flight experience with delta"

Pros: "Lift off and landing was excellent"

Cons: "Nothing"

Pros: "Crew was very good."

Cons: "Seat assignment at gate was inconvenient b/c jt dissuades you from taking a bathroom break before the flight. They can't prefer that you go on the plane."

Pros: "The free movie/entertainment system"

Cons: "Leg room limited, but seats were ok"

Cons: "food options"

Pros: "The ceew"

Cons: "Unorganized boarding and 6 hour delay from expected departure time."

Cons: "Flight was cancelled after multiple delays and waiting 8 hours"

Pros: "I got home alive."

Cons: "The crew was surly. The flight was delayed. We received little information about the delays."

Cons: "If it had left on time Waited 3 hours at the airport"

Pros: "Flight was very late- about 45 minutes because of some problem with the "paperwork" they said. It was a beautiful day and the crew was ready to go, but we all sat for a long time before being allowed to leave Madison. It's especially bad when we've all made ourselves arrive at 5am for a 6am flight"

Cons: "on time departure"

Cons: "The airport."

Cons: "Delays due to Democrats not making deal"

Pros: "Arrived on time and smooth flight though it was completely full"

Pros: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."

Pros: "Overall Service!!!!"

Cons: "People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much"

Pros: "Everything"

Cons: "No chicken sandwich."

Pros: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."

Cons: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."

Pros: "The take off and landing were very smooth and the crew was nice."

Cons: "Crying baby aboard"

Cons: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."

Cons: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."

Pros: "Snacks, cleanliness and crew"

Cons: "N/A"

Pros: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."

Cons: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."

Pros: "Seat was narrow from side to side; so short from front to back that only half my thigh was supported; hard; and pitched slightly forward from uneven wear. This was an exit row, so I had legroom at least. I’m 5’4” and trim. A taller, or broader person would not fit!"

Pros: "The crew did the best they could under the circumstances."

Cons: "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"

Cons: "Delayed for no reason"

Cons: "By mistake I booked my ticket for the wrong date Called to change it, wait time was over 2hrs went to the delta app and it cost me $200 to do it. Get to airport and ask for an up grade not possible but if I paid $200 when rebooking the flight I could have gotten one. Snacks were horrible and I have a delta card and was charged $29 to get in plus a charge for my extra suitcase. It’s ridiculous given the amount of money I spend on m card on the monthly basis. Very disappointing"

Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."

Cons: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"

Pros: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."

Pros: "Great trips notifications"

Pros: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."

Cons: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."

Pros: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"

Cons: "You charge me twice. Call me 416 888 4387"

Pros: "on board service was nice and promptly"

Cons: "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"

Pros: "Got lucky, and got an upgrade!"

Cons: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."

Pros: "Pleasant crew, newer plane, and very efficient travel time"

Cons: "The boarding process was extremely slow, "Comfort Plus" seats in the smaller regional jet were definitely not worth the upgrade."

Pros: "Crew did an outstanding job"

Cons: "No entertainment"

Pros: "Pretty much nothing"

Cons: "Delta. They just hate their passengers"

Pros: "Overall the service was good. Boarding was very organized"

Cons: "There was a disturbance among 3 other passengers. A member of the crew was in the process of making arrangements to move my husband and myself to put some physical distance between these passengers. I issue is that at no time did he discuss this option with us. He was instituting the move when the male passenger stated he did not want to move"

Cons: "Not enough water on the flight and we landed in a parking lot and shuttled back to the airport."

Pros: "The Delta cookies that were offered as a snack"

Cons: "I don't understand why there's always a lack of space when the flight is full. Were the aircrafts not designed to accommodate a full flight's worth of luggage? anf then when I went to go to my seat, the air stewardess told me to progress down the aisle so someone that they knew could pass through, causing a delay in me getting to my seat as well as losing my overhead luggage space as someone else passing utilized it instead. Now I am in my seat with both my carry on and personal item stowed below. So was I comfortable ? No. Was I upset and annoyed, on top of being tired? Yes. They need a better system."

Pros: "The flight itself was fairly quick."

Cons: "We were late by 4hours and they kept changing the times. I wish they would have set it to one time like the other airlines. The seating is uncomfortable and there was no entertainment."

Cons: "There were many empty seats, and when I moved from a cramped seat to a fully open row, the attendant rudely and humiliatingly admonished me for moving to a comfort+ from my "preferred" seat. It was unprofessional and extremely uncalled for. The seats were completely empty and there was no reason for him to admonish me loudly and rudely. I suffer from severe general anxiety disorder, fur which I take appropriate medications, but this incident caused an anxiety attack that lasted through the rest of the flight. Extremely disturbing that crew would behave so rudely and insensitively to anyone."

Cons: "Plane was dirty when boarding and older than usual with a broken intercom speaker above us - squawking volume that rang every time the captain or seatbelt light came on. Staff were loud throughout this evening flight where everyone tried to get some shut eye. NOT kid friendly. overhead bins didn't fit the standard carry on correctly requiring everyone to place them sideways with wasted space and therefore not enough luggage room for everyone, crowding an already fully booked flight. A few more reasons why we'll never fly delta again"

Cons: "Plane was diverted back to Toronto from LaGuardia airport as we were told due to "weather", landed late at night and were told that due to not being able to control weather WestJet could not assist with accommodations, leaving everyone stranded and scrambling to find a room in alreday booked up hotels. When speaking on phone with agent, I was told it wasn't due to weather but incident at LaGuardia where plane went off runway. I paid $130.00 for 5 hours in a hotel, due to pilot error, not weather. La Guardia opened it's other runway immediately after and other airports in NewYork were running fine. Completely unacceptable and extremely bad customer service as CSR simply told us "sorry we can't help". Will never book with West Jet again."

Pros: "I had a great pilot on this flight. He always told us what was happening, why we had a wait on the tarmac in LGA, why he anticipated it might be a choppy flight, how to access in flight entertainment so we could be distracted. Gave us some trivia questions. Joked about Pokemon go, walked along the aisle talking to us. He was awesome!"

Cons: "Seats were uncomfortable. But what else is new?"

Wis there was more leg room for tall persons like myself.

I checked in using the app flying from IAD to CR and connecting in Panama. I was over 2 hours early for my flight. Upon boarding they didn’t let me board because I needed a paper ticket and a QR code nobody told me about. Your employee decided to just take me out of the flight instead of fixing the issue. She put me on a red flight. That alleged QR code Could have been completed on the plane since I am fully vaccinated. Horrible experience throughout. Your employees are on our parent and rude

Friendly crew on plane. Food and beverage service was appreciated. Copa staff at check-in was uninformed or new. He was requesting a document aside from the required negative covid test results to enter the US. On the first leg, a shorter flight, there was a screen on the back of each seat for easy viewing. On the next leg, which was the longer flight, there were only occasional drop down screens that were more difficult to view dependent upon where you were seated.

Low class airline.

Pros: "Nothing. This airline is awful in every way imaginable."

Cons: "We booked tickets to Costa Rica with Copa and they just changed our flights to two days later than the booking. They didn’t even bother to inform us of the change we only found out because we booked through Kayak and they let us know. Apparently Copa expects you to frequently check your booking just in case they’ve changed anything and don’t feel the need to inform their customers of any changes they make. Then we were told we could get a Copa voucher to use for other Copa flights for having to cancel our booking and rebook with another airline as a 48 hour change to our flight made flying with Copa not doable for us. But the website kept telling us we had a voucher that was sent to our email but despite repeated attempts it never came through. And spent hours trying to get through to someone on the phone to sort it out with no success ever getting through. My advice. NEVER EVER FLY WITH COPA."

Pros: "Food"

Cons: "Food"

Pros: "On time excellent attention perfectly clean"

Cons: "Food"

Cons: "Easy and fast acces to aircraft."

Pros: "Food was good"

Cons: "Different movie, more leg room but I'm tall so that is with any plane."

Pros: "The crew and ground customer service are great! Overall we were very pleased with COPA and would definitely fly with them again."

Pros: "Space between seats, tv on each seat, iPhone charger"

Pros: "flight was non stop and arrived more or less on time."

Cons: "boarding in PTY was awful--total chaos. Seat was uncomfortable meal was mediocre"

Cons: "Scan machine at gate. Needed two not one. Never got to eat. Waited in line 30 mins"

Pros: "The crew was great and the food selection very good as well"

Pros: "Crew was fantastic. Went above and beyond"

Cons: "On schedule more leg room"

Pros: "Not a single thing. Flight was cancelled and we are being held captive in Costa Rica. We have been given multiple excuses why. Overbooked, weather and the 737 max issue. We just want to go home. Please help us. We have been trying to check in for our new flight with a 20 hour itinerary for 30 minute"

Cons: "Anything"

Pros: "Crew and service was great."

Pros: "Comfortable, nice crew"

Cons: "Dirty baths"

Pros: "The information provided prior to the flight and online booking experience."

Cons: "Rude flight attendants Rude gate / entry attendants No guidance was given to passengers prior to boarding regarding how long it would be until boarding so everyone was just standing around pushing toward the doors. Long, unorganized boarding process. Attendants just allowed everyone to gather in front of the doors so rude passengers pushed their way to the front and cut the "line." No tvs in the seats. I am vegetarian and was not given a vegetarian option! Very Inconsiderate of this airline. Even worse, the flight attendant basically told me that it was my fault because I didn't ask for one in advance. Extremely poor customer service! Had I been asked, I would have requested a vegetarian meal but I did not see that option when booking."

Pros: "Check in was fast and efficient. Flight was uneventful, no issues."

Cons: "Copa check in is now at Terminal 3, but boarding is from Tom Bradley Inter'l Terminal. We did not see a regular "high placed" sign for Copa which caused us to make two circuits until we saw the street side sigm which is in a nondescript area and easy to miss. My entertainment touch screen was not responsive and sticky. It froze twice. However after bringing it to the attention of the crew, they did make the effort of resetting it. In this regard I highly commend the very tall FA who was a credit to his profession. It still had problems but did work somewhat. I will add that in all my prior experiences in which this problem occurs the FA's are too busy, or forget to reset the entertainment system, so I happy that he did. The interior did not seemed to be very clean there were food stains on the pull out tray and no in flight magazine in my seat pocket. the cabin crew was nice, youngish but did not have enough personality to tell off passengers doing things that they shouldn't out of common courtesy like the passenger seated next to me playing Chinese language videos out loud on his i phone. The same group spent a lot of time burping and then spending an inordinate length of time picking their teeth with wooden toothpicks which did not make for a pleasant scene. I almost lost my appetite seeing which what vigor they went at it, what were they expecting to find? They would then spit the residue in the air making me a bit nauseous. The food was dire especially the two melted cheese/beef/chicken sandwiches served near the last third of the trip. The main lunch ravioli meal served earlier was not bad. The bottom line is that the flight was uneventful with nothing to note, but there is definite room for improvement."

Pros: "Easy flight, good service, attentive crew."

Cons: "Food was not that great."

Pros: "El tiempo fue rapido"

Cons: "La comodidad del avion. Son muy estrechos."

Pros: "No esperaba mucho y menos de un viaje tan corto... En general los vuelos de copa no son muy buenos pero cumplen con el traslado"

Cons: "Confort la comida .... Aunque se salva la persona q me hizo el checkin en el counter a el si le doy 110 puntos eccelentecactitud fue un joven moreno"

Pros: "Entretenimento, tripulação cordial e malas chegaram corretamente."

Cons: "O raio-x antes do embarque foi muito tumultuado. A comida não estava muito boa e como sentamos no final só sobrou uma opção. Não tinha cobertor para todos e nem travesseiro."

Pros: "The lost my bag and couldn’t find it till two days after.... they gave me no voucher or explanation I would like to be refunded foe this terrible experience ...."

Pros: "I liked how accommodating the staff was with seating for my family, as I was traveling with two young children and we weren't seated together. There was more leg room than most other domestic air travel companies I have been on. There was no upgrade charge for every little thing, such as blankets, pillows, etc. We were fed on each flight, and alcoholic beverages were at no additional charge. The exit tax to leave Costa Rica was included in our ticket, which I was not aware of until I was leaving the country. (nice surprise). Over all, most other airline companies in the USA have made changes that improve their bottom line, but they have completely ruined any favorable aspect of traveling with their airline (American Airlines, Frontier, Southwest, Delta, etc). Copa has done a great job of providing great service and cost for travelers. Please do not change your business strategy by removing some of the above mentioned benefits I enjoyed in order to improve your profit margin. It is refreshing to know there are still air carriers out there that retain the service that is hoped for by most travelers. Also, Roxana and her entire flight crew were outstanding. Thank you , I will fly with you anytime I have the chance."

Pros: "Flight to Panama City from JFK went well."

Cons: "The tickets we paid for back in August of 2017 were bought for a direct flight. When checking in for our flight back to JFK on March 18th, they told us there were no seats available. They then put us on a connecting through Orlando, all of us had to sit separately now. We had to each spent money we did not intend to use for this vacation on food since our day was well extended beyond expected and parking fees for keeping our car at JFK longer. Once arrived in Orlando, two out of the four of us missed our flight to JFK because they gave us the wrong boarding passes and because we are students in college, lost multiple hours of studying tonight. We had to then work with Delta who was kind enough to find us a flight multiple hours later. Like said before, this split our group up and caused multiple difficulties. We will never fly Copa again. They believe a $400 Copa airlines voucher is justifiable for what happened but it is not. I’ll never fly with them again for this inconvenience so a voucher doesn’t do anything."

Pros: "Quick flight"

Cons: "The flight crew was friendly, the seat was comfortable, and the flight was quick"

Pros: "People are very friendly"

Cons: "The food is not very good at all, especially for breakfast and snacks. Also, the seats and entertainment are on the older side, therefore not very comfortable (but not uncomfortable) and not easy to watch/enjoy."

Cons: "The fact that you do not allow water in the waiting area at the gate after passing the first security check is utterly ridiculous! if you want to enforce that policy you should provide free water at the gate. it was overheated and crowded to the brim and my wife went to get water after having gone through the second security check. She paid $10 for 2 bottles of water at the stand just before the gate and when she tried to come in again they did not allow her to go through... really a ridiculous situation!"

Cons: "Not only were we not told in advance that we'd have to go through security again in order to sit in the gate area, but we weren't allowed to bring in beverages we bought right next to the gate and there was no bathroom in the area we were being held before we were boarded. You'd have to go through security again. Also, the security guard accused my tall, black, injured, elderly father of being suspicious because he was sweating in spite of the fact that she wouldn't let him drink water unless he left the gate area even though he was injured. Never flying Copa again and never going to Panama again, not even for a layover."

Pros: "Arrived at the gate about 1 hour before departure due to heavy traffic. Attendant was pleasant and did a quick checkin."

Pros: "The crew was super polite!"

Cons: "Seats were too cramped."

Pros: "The crew was really sweet."

Cons: "The waiting between flights"

Pros: "I was impressed that even though it was such a short flight the crew worked hard to provide everyone food and drinks."

Cons: "This was the first Copa flight that we didn't receive a full meal. The crew also seemed more serious and less friendly than on other Copa flights."

Cons: "El aeropuerto de Panamá e el peor que he visitado en mi vida"

Pros: "Copa has the worlds very best gate agents and check-in agents by far... they had a huge line and held very professional atmosphere"

Cons: "Always the good there was none"

Pros: "The staff was friendly, the food was unexpected but welcomed, and the Copa employees were great at staying on top of me and my friend's progress when going through JFK's security almost had us miss our flight."

Cons: "I disliked having to go through security a second time at the gate when we were in Panama. My friend had to chug a water bottle that she had bought at the airport after already going through security."

Pros: "Seats"

Cons: "No lunch"

Pros: "Free meal and drinks (including alcohol!) Great service Clean plane Free headphones and movie"

Cons: "If I had to say something negative, I'd say that the crew members have a heavy accent when speaking English. It didn't bother me personally, but some people may not like it."

Cons: "Boarding was too slow"

Pros: "The crew was nice, and the flights was on time ,so easy to find the terminal"

Cons: "No food in all from lima-panama / Panama-NY , don't even soda, I have to ask for water. The food ny-panama / panama-lima was horrible test and look like dog food....the company have to change that YES or YES"

Pros: "The service by the crew in providing the food and drinks was excellent."

Cons: "I'm still traveling.. copa rebooked on united.. is coming in at midnight instead of 2pm.. missed an dinner event I have planned. Disappointed some people.. plus I'm still not home.."

Pros: "Nothing at all everything was awful I can not recommend this airline to a friend"

Cons: "Poor service at the counters and customer service on the phone. All of my flight were delayed nothing was on time for all 4 flights and in plane service I was given 1 small drink for a 5 hour 20 min flight. This was the worst experience I have had on any airline I'm very unhappy about this. As for the phone service the rep did not know about my flight being delayed 4 hours because my parents called to see the arrival time and they said it was on time and I called them right after to tell them I was delayed 4 hours. I fell that the US airlines are much better in all these cases I really can not see myself talking well about Copa Airlines after this experience."

Pros: "The service was great. And I had a personal issue so I had to change my schedule and they were very kind and helped me."

Pros: "The service is always very friendly on Copa. The boarding is timely. So is the off boarding. The pilots fly very well. Great landings and takeoffs."

Cons: "It was one of the most uncomfortable flights I've ever had. I was in seat 10E of a Boeing 737: in front of the exit row and could not recline my seat. The woman to my right was close to 300 lbs and was spilling into my seat. The gentleman next to me kept putting his elbows in my side. The cabin was way too hot -- uncomfortably so -- and the air vents barely pushed out air. The entertainment system on the plane was broken. I couldn't wait to land in NY."

Cons: "On top of what happened with the flight from NY to Panama the situation wasnt handle any better for the conexion. There was not priority conection to the inmediate following flight to Bogota. We had to wait four more hours to go to Bogota. Also the sits were accomodated terribly for me (I can understand they had to use what was available) but if Im traveling with a minor the airline should make sure the child is seated next or near me. Even though, I understood it was a detail that simply they did not control correctly, I requested to two flight attendants to please fix the problem for me, but I was totally ignored by both. When I told them a second time, they said to me there was nothing they can do. But coincidencially, right after I was told, he sat one passanger whom have not seat assigned, right in front of me on the emergency exit. The attendant said minors cant go there which is true, but I would have seated there, and my daughter on the sit that I was which was right behind me. That plus another rude encounter with one of the flight attendants when I was getting into the plane made of my experience with Copa Airlines my first and only trip with them. HORRIBLE EXPERIENCE."

Cons: "They never said what was wrong with the plane and we waited 40 min to board, the landing was horrible, the pilot gave two extra laps around the airport to land. I live in TGU so I know it's not a great place to land but weather conditions were ok, it appeared as if he was inexperienced in an airport where you MUST be experienced in order to land properly."

Flight missed due to a late international connection Took 6 agents to finally rebook me

Unsafe. Many people not keeping masks on. Crew unresponsive.

No comment

British airways sucks

You should have said that I'm flying Americans airlines instead of British airways,it could save me a lot of nurves

Cons: "We couldn’t watch anything because the headphones required an adapter which we didn’t have and was not offered to us for purchase. We read a book for eight hours. Would have loved to watch a movie."

Pros: "Crew was super friendly."

Cons: "I wish I’d have an aisle seat, but flight was full."

Cons: "The food needs some improvement!"

Pros: "crew were perfect"

Cons: "nothing .it was a very full flight .crew were impeccable - calm courteous and attentive."

Pros: "Crew is kind, polite and patient. Food portions are adequate. Entertainment is on par on upgraded 747s to other aircraft in the fleet now."

Cons: "Be careful of the Chicken Curry main. Wasn’t expecting it to be extremely spicy. Seat pitch is tight but generally comfortable due to the unique headrests of these new seats. USB power was provided. Arrival into JFK was terrible. BA’s T7 is so crowded and dated I could literally touch the ceilings above my head while waiting 2 hours for immigration crammed into desolate conditions."

Pros: "the plane landed safely"

Cons: "a lot of confusion between in flight staff and ground staff as to where to go and what to do concerning transfers to ongoing flights, security, tight layover etc It was like it was everyones first day on the job."

Pros: "Price was goo £200 cheaper than the BA price"

Cons: "Cabin very cold over the whole journey at the end of the day you pay peanuts get monkeys But BA has a very tired fleet compared to say Emerites"

Pros: "Smooth flight."

Cons: "Uncomfortable seats"

Pros: "Great crew. Smooth flight. Excellent timing."

Cons: "It’s been a while since I’ve seen a load out that old on BA. Almost 1st gen personal IFE. The plan as a whole was fikthy"

Pros: "That we made it to New York"

Cons: "Being selected for extra security because I am American was upsetting. Worst turbulence I ever experienced the pilot didn’t even try to avoid it. Finally landed stuck on the ground in the plane 50 minutes before we got to the gate. Plane landed at 420pm and I didn’t get my bag until almost 7 pm. This caused me to have to throw my suitcase away because I couldn’t make it to my connecting flight in time. Worst travel experience ever"

Pros: "Not much to say about this. Really the experience was not so good and I think the only good thing to say is that their planes still work."

Cons: "First they they over sold the flight and as we had our previous flight delayed they didn't allow us to cross the gates as they said we couldn't make it on time rather than telling us the truth. The staff didn't do anything to help us to catch the flight and insisted in putting us on the next flight. Thankfully I noticed that the flight was delayed and I crossed the gates despite that the staff didn't want us to do it. Once in the plane, the flight entertainment was poor, didn't work and staff said it was too busy to help us out in putting our stuff on the overhead compartment or even giving us the beer we wanted despite having our choice In front of us."

Cons: "The chair in front of mine was broken or worn out so that it declined alarmingly far. It felt like the gentleman in front me had his head in my lap. My tray table was also broken so that it listed dangerously and I had to prop it on my arm rest."

Cons: "No electric outlet to charge phone or internet."

Pros: "Excellent service on both British Airways flights. Wonderful people! Comfortable seats, timely boarding process, and good communication from our captain"

Cons: "We lost our in-flight entertainment just a couple hours into the flight... the staff did all they could to try to fix it to no avail, and collected blue cards from all passengers affected. They were very nice. There was nothing they could do."

Cons: "The British airline flight was operated by american airline and someone who handled her bag stole everything. We purchased prior to the flight. 2 pairs of sneakers a gift spoon for our grandson and other items not mentioned. Then they put her bag on another flight which made her wait for 1.5 hours in Madrid for her bag. Your handlers ruined our trip.How can you allow thieves to do this especially with TSA supposedly there monitoring it? I want a claim form sent to me ASAP so I can recover my goods. A notice was not placed inside, stating it was checked."

Pros: "I guess that a 3-hour delay on departure turned into only a 2 1/2 hour delay on arrival."

Cons: "The boarding process was everyone for themselves. No priority boarding at all - except for handicapped. After that, it was catch as catch can - even if you were first class or business class. The audio selection was the most sparse I've ever seen. Only 5 titles in classical music. Also, the movie "library" had only 5 choices. The flight map was a dated version. On other BA flights, there has been excellent attention to detail in Club World. This one was very poor."

Pros: "I can't believe how close the seats are. The lady behind me got mad at me for wiggling in my seat. My butt was sore as the seat is so small and the guy next to me had his arm on the console all the time so I had to lean left the whole trip. I couldn't charge my phone for 8 hours of the flight so when I got to JFK my phone was dead. It doesn't heart to put power plugs in every row. This is the 21st century and this is British airways representing great Britain. I guess gb isn't great no more. One more thing I don't eat pork and when the flight attendant offered me dinner she said I only have sausage. Be considerate on passengers that don't eat pork"

Cons: "Nothing"

Pros: "That the flight was not bumpy and due to bad entertainment I had good views out the window"

Cons: "Tight seating, old airplane, a bit dirty, most info was in Spanish!? Could not hear overhead announcements,"

Pros: "My eight year old grandson was tired and felt sick. The airline crew was sympathetic and very helpful in trying to help him and the rest of the family cope. They were responsive to every request and even made an extra seat available for him near the restroom."

Cons: "The seats are way too small. Very uncomfortable. Why make the seats recline when there is no room behind them? When the person in front of me reclined his seat my tray wouldn't even unfold."

Pros: "This flight was what you should expect - smooth boarding, helpful and friendly crew, good food and drinks service etc."

Cons: "The wash bag is now so limited- the bare minimum (and that's in business class!). No comb even. No face wipe either. It's an obvious thing to economise on from the airline's point of view, but it doesn't really have to cost them anything. And the choice of new films was somewhat disappointing - they are relying quite a lot on older films. and no duty free at all (the crew were apparently not given the correct paperwork to allow sales). This was disappointing as I had been hoping to pick up a dual SIM gadget. None of these minus points are major, but they detracted from my enjoyment of the flight"

Pros: "The food out of London was excellent, as was the overall service."

Cons: "The flight was oversold and so I lost my seat, and had to wait on standby before I was given a seat, even though I had an assigned seat when I booked my ticket. Very bad!"

Pros: "We had ONE customer service rep in Heathrow who was incredibly helpful and tried to help get us home. She was wonderful."

Cons: "Their delayed flight from Milan to London caused us to miss our flight from London to NY, and thus our flight from NY to Denver, which was standby. When we explained how difficult it would be to catch another flight to Denver from NY with it being the weekend, and attempting to get a flight to another airport with higher chances of getting us home, their customer service rep informed us that as long as they 'fulfilled their contract' to get us to NY, it wasn't really their problem how we got home (or couldn't get home) after that."

Pros: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"

Cons: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"

Pros: "That I was in shape to run from one terminal to another to catch the flight"

Cons: "The transfer flight was a disaster - see above. We dragged a car seat to the plane and dropped it off before we boarded. Upon landing, there was no car seat to be found. We were told to go to baggage as it would be there. We waited for over an hour for it to come through and it never did. Again no ground staff available to assist. Airport security advised to go BA office. They located the car seat in London. It never made the flight?! We arrived Wed and the car seat wasn't delivered until Friday. Again, no contact from anyone. I received a call from the courier when I was out. Overall, atrocious customer service from BA"

Pros: "The pilot was were courteous, and kept us update every step of the way..the crew was phenomenal."

Cons: "That the ac wasn't working initially"

Cons: "Boarding queue should be clearly marked. Seating needs work. It is ok when person in front of you is not reclined but too close if a petson is the least claustrophobic . I was fortunate that seat next to me was vacant, otherwise I would habe been in panic the entire flight."

Pros: "It is great that they give every person a blanket and pillow on boarding. Flight was nice and dark. The flanges that pull down on either side of the headrest to lean your head into are genius."

Cons: "Flight was late and announcements were not understandable over the PA. While I understand that seats are made for the "average passenger" and at 5'2" I am on the very low end of that, seat was very uncomfortable with a metal bar higher than the seat cushion poking forward where the cushion met the seatback. The temperature was extremely variable and when my seat mates who did not speak English very well tried to flag a flight attendant down to get an extra blanket, the flight attendants actively ignored them, so I hit my assistance button and my light went on, then after some time it went off again without our being helped so I hit it again about 10 minutes later and my light went on again but was again ignored. Then the attendants started selling things from the flight magazine and looked the other way as they went by my hopeful beacon. When they finally did get to me, I got a curt "I'll see if there is anything I can do" and she went off, returning 5 minutes later with one blanket when there were two people. Later on I saw her give blankets to others, and I found that strange."

Pros: "Flight was good"

Cons: "Easirent The car rental company that I got from kayak Total disaster waste of time did not end up taking the car I got an excellent rate and then they try to rip me off on the Insurance You should not do business with them"

Cons: "My luggage didn't make it to NY. Very upset about this because I have no idea when it will be delivered!"

Cons: "The seats are so close together the seats are actually painful. I'm 6 ft tall and my boyfriend is 6 3". A very short lady in front of us leaned all the way back and caused such major discomfort my boyfriend had to push her forward. She then complained even tho she visibly had a lot of space. We requested an upgrade from gate crew and flight crew upon boarding but were told the flight was full even though multiple seats were available. Will not fly British Airways again."

Pros: "Flight was great really. I appreciated that a vegetarian option was standard since I could not choose a meal - especially since i got on flight through standby. All BA personnel on ground and on plane super nice."

Cons: "Only thing was that I was in a front row and that I could not finish my movie - worse problems to have."

Pros: "N/a"

Cons: "Never boarded the plane. Connecting flight got delayed by 2 hrs and 57 minutes leaving from Madrid. After 2 hours of hassle, Iberia airlines was able to put me on another flight from Madrid to London to NY."

Pros: "-Exceedingly helpful checking staff - Pleasant flight crew - More than enough movies and content in personal entertainment system to keep busy for 8 hrs - frequent beverages offered throughout flight including juice and water - communication from flight deck is warm and welcoming - overall a level or two above any US airline"

Cons: "- main course was heated for too long, dry and falling apart"

Pros: "great selection of in flight entertainment."

Cons: "At JFK there was a long wait for the luggage, which ended up not being delivered to the carousel, after we had waited for almost 2 hours. Granted, there was some snow and some technical issue since the fire alarm system was flashing the whole time, but still, there were only two announcements made during that time, and the second one to let us know that we'd have to arrange for delivery of our luggage on the website. By that time, it was past 11;30pm and everyone was dead tired, when the flight had been supposed to land at 7:25pm. I think the blame is to be laid on the JFK installations. Everywhere I travel in Europe, airports are in brand new condition, and not only departure areas like in the US. No wonder baggage delivery was a mess after just a little snow/"

Pros: "Nothing to say"

Cons: "When the ticket was issued it never said anything about who the subsidiary operating airline is. That caused so much confusion that I missed my flight despite of arriving at the airport almost 3 hours before departure. Then on my way back I asked for a tissue she threw one on the table with a snarl and said they are in the bathroom. Then the plane was standing still in the tarmac for good 10 minutes and I needed a tissue again - the same stewardess was extremely rude in telling me to go back to my seat - I advised her to be calm and speak appropriately. I was only trying to get the tissue paper from the toilet."

Pros: "All round professionalism. Entertainment good, and versatile, music as an option a sound idea was able to listen to one of my favorite type of music jazz, for the entire flight."

Cons: "Only frustrating thing was that i missed my flight due to traffic and poor uber service. When i got to the airport i wasn't allowed to check in. This caused me to be charged a $275.00 late fee for my ticket and my friends. Since i lost my phone when it fell out of my pocket onto the train tracks as i entered the heathrow express i wasn't able to transfer funds to pay for the $550.00 worth of ticket transfer fees. It was a huge issue but eventually it was sorted. Not knowing if you will be able to get back to your county or not is a very stressful experience. Wish i could get my $550.00 back. I thought those charges were pretty steep. My name is Joseph A. Iaquinto Jr. My flight was originally booked for 6pm from london heathrow to JFK on 12/12/2016. My email and paypal are both iqhqtv@gmail.com"

Pros: "The seates were nice and plush. The journey wasn't bumpy at all, and the pilot was funny. He made a fun comment saying 'he had someplace to be in New York so he will get us there as quickly as possible.' :P The crew was friendly and sweet."

Cons: "There was no food ! I assumed a flight from the west coast to the east coast would atleast provide with some food ! But nada. It bugged me more because I had to catch a another flight from new York to London. Other than that, guess it was pretty okay."

Pros: "No one was sitting next to me. Crew was pleasant."

Cons: "3 hour delay, blankets were very scratchy, no organized announcements for boarding after priority"

Pros: "The meals and service was very good. Pleasant staff, comfortable seats for economy class. Very good entertainment selection."

Cons: "The charge to select your seats. British Airlines only international flights I've taken that charges for seat selection."

Cons: "Charges were all over the map. I bought the ticket on the 27th, but BA kept reimbursing and recharging me until the 15th. The booking agent processed the last "agent" fee almost one month later on the 20th. In London, BA had no record of my reservation, then told me I didn't have a seat after finally acknowledging my ticket. I was made number 12 on standby for this LON-NYC flight, which I did not appreciate."

Pros: "the crew were friendly and efficient"

Cons: "old plane uncomfortably seats no personal IFE"

Pros: "Nothing really"

Cons: "The boarding process started later than scheduled. Flight was delayed initiially due to no passenger show and their bag had to be taken off. This should have been caught way earlier in the boarding process. Furthermore, the flight experienced technical difficulties with the AC which caused the total delay to 3 hours. Upon, landing into SFO, there was more technical difficulties in parking the plane at the gate (1 hour). I missed my connection and incurred more charges than I planned for."

Cons: "Booked flight with BA but it was an American Airlines plane. The plane was old and had no individual tv monitors. The two movies shown had poor sound quality. Food wasn't international flight standard"

Pros: "None"

Cons: "As was opperated by American Airlines And they shut the gate as my 6year old was approaching. Telling us that we could not get on the flight. Leaving my whole family stranded in Orlando international with the comment " you'll need to go back to the check in desk". So was not on the flight. After over 3 hours checking in and getting through security. This airline is shockingly bad. It will be avoided at all costs. Not really surprised as the flights with them to get there were very bad also. Go with a different airline. Always."

COVID-19 information

Safety measures for airlines flying from Costa Rica to New York

Airlines flying from Costa Rica to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Costa Rica to New York

Mandatory masks

Masks required on board, masks provided on flights from Costa Rica to New York

Social distancing seating

Middle seats unavailable to book on flights from Costa Rica to New York

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Costa Rica to New York

Flexible cancellations

Waiving of change fees. Search flexible flights from Costa Rica to New York

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Flights to New York

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New York - Costa Rica

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Browse origins:

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San José

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