Daily cleaning, installation of cabin HEPA filters on flights from Costa Rica to New York
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 4% increase in price.|
Average price round-trip
|$561||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
JetBlue, Emirates and United Airlines have all waived their change and cancellation fees on flights from Costa Rica to New York. Confirm policies on booking site.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland and Brazil in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 990 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 20 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Scores according to KAYAK customer reviews
Pros: "14 hour Layover when you have to recheck luggage is terrible. Can't even check in for 8 hours so stuck outside the airport with no place to go until 6 in the morning. Not good at all."
Cons: "14 hour Layover and luggage did not go straight through. Had to recheck baggage after 8 hours. Then wait another 6 hours inside the airport."
Pros: "Good airline. Try to use then often. ."
Cons: "The plane was way too cold for me"
Pros: "It was my first time with copa airlines. Excellent experience and impressed with the services that they provide, including lunch, dinner and even breakfast. So surprised when I was provided option to select breakfast from the 2 (omllet or pancake) on just 1 hour and 20 minutes flight from Panama City to Costa Rica."
Pros: "I was impressed that even though it was such a short flight the crew worked hard to provide everyone food and drinks."
Cons: "This was the first Copa flight that we didn't receive a full meal. The crew also seemed more serious and less friendly than on other Copa flights."
Cons: "El aeropuerto de Panamá e el peor que he visitado en mi vida"
Pros: "Copa has the worlds very best gate agents and check-in agents by far... they had a huge line and held very professional atmosphere"
Cons: "Always the good there was none"
Pros: "Free lugagge under plane food and alcohol!!"
Cons: "Long connection"
Pros: "Amazing 45 min. flight w. food and drinks. No really!!"
Cons: "Almost wish the flt was longer"
Cons: "The flight was overbooked from Panama to Lima, so they leaved us for another day, and we missed the flight from Lima to Cuzco as well as the tour of tomorrrow morning to Machu Pichu, more than 1200 dollars of lost and for sure no responsability from Copa."
Pros: "Excellente customer service"
Pros: "My flight was delayed, causing a lot of stress at the terminal because many people had connecting flights. The Copa staff could not have been more helpful. Copa even put me up for the night at a Sheraton in Panama City when I missed my connection, provided free transportation to and from the airport, and gave me a free dinner voucher. All in all, a well handled experience in the face of disaster."
Cons: "Getting home a day late wasn't pleasant, but it wasn't Copa's fault."
Cons: "No non-meat option for food"
Pros: "The staff was friendly, the food was unexpected but welcomed, and the Copa employees were great at staying on top of me and my friend's progress when going through JFK's security almost had us miss our flight."
Cons: "I disliked having to go through security a second time at the gate when we were in Panama. My friend had to chug a water bottle that she had bought at the airport after already going through security."
Pros: "Very friendly, courteous and professional service"
Pros: "Well organized/great crew"
Cons: "There was nothing I didn't like. Will definitely fly Copa again"
Cons: "No lunch"
Pros: "Good staff. Clean. A lot of room."
Cons: "No self checking in kiosk."
Pros: "Nothing I like"
Cons: "Bad all around"
Cons: "I was on the last row of the plane. I didn't know the plane could move SO MUCH!!! All passengers in that last row were sick with nausea and throwing up, which shows it wasn't only me! If passengers are going to be so uncomfortable in the last row, it should be sold at all!"
Cons: "There was no food for me, nothing at all! Nor a bag of peanuts"
Cons: "10 hr delay in San José. A nightmare!"
Pros: "The fare was relatively low so I was not expecting much beyond safe transit between Costa Rica and Panamá. I was pleasantly surprised by the robust flight crew that all seemed knowledgeable, very friendly, and professional. I particularly enjoyed the quick and easy check in, no extra charges for my very large checked item, in flight entertainment via headrest screens, ample leg room and storage, and the ability to charge my phone during the flight via USB. Even though I was a passenger in coach, we were provided a light snack and free alcohol and beverages during the short flight. All in all, even as a very frequent traveler, Copa surpassed my expectations. I will definitely fly with them again."
Cons: "The only thing I felt could be improved was the boarding process and signage. I was originally in an exit row seat but was unexpectedly relocated as I boarded. The explanation was quite vague, even though I asked the gentleman to repeat himself twice, but overall the change was fine. I was moved up a few rows and kept my window seat preference, so I wasn't upset. I only wish I had been notified earlier at the check in desk rather than holding up the line of passengers behind me."
Cons: "Both ways we had to sit and wait on board for over 2 hours on tarmac prior to take off. Captain said needed more fuel and to fix problem or to lessen weight. Tried to get bottle of water because I was dying of thirst and staff could not sell a bottle of water. Only give a 3oz cup full. Which was gone in 2 seconds."
Pros: "left on time and arrived on time choice of meals"
Cons: "uncomfortable seat"
Pros: "Flying business class for significant less money from Rio to NYC/JFK."
Cons: "The seats are 'old style' business class, not fully flat sleepers. On a very flight like Rio to Panama City I missed the the flat sleepers you get on wide body aircraft. On the Panama to JFK flight, the crew was less friendly, while on the Rio to Panama flight the crrew was excellent and very friendly."
Pros: "Everything was ok, easy, fast and got special attention in the airport for flying in copa. We didn't had to make the line for security in Costa Rica's airport"
Cons: "Nothing I can tell"
Cons: "The online booking company was confusing and not friendly"
Pros: "I really liked the flight I had on Copa Airlines this morning . I am please with the professional air that was shared. I will use the airline again and again."
Cons: "I did not like the web checkin experience, it was a very frustrating and crashed each time I used it."
Pros: "Although my flight was very short, the staff was kind and the food great! May have been one of the smoothest flight I've ever been on."
Pros: "Nice, on time and excellent service onboard"
Cons: "Nothing to mention"
Pros: "The crew was nice, and the flights was on time ,so easy to find the terminal"
Cons: "No food in all from lima-panama / Panama-NY , don't even soda, I have to ask for water. The food ny-panama / panama-lima was horrible test and look like dog food....the company have to change that YES or YES"
Pros: "good food"
Pros: "good food"
Cons: "they didn't turn the lights when i wanted to sleep on an overnight"
Pros: "The Service that copa has is incomparable. I hope the company doesnt change the"
Cons: "The plane didnt have screens on each chair...."
Pros: "- nice staff - food on the plane"
Cons: "Bad food"
Pros: "I liked that they had a snack for such a short trip, and the flight attendants seemed okay."
Cons: "The worst thing was that after boarding the plane spent more time on the ground, waiting to fly than it spent actually flying and making the trip. I think it was because it's such a small airport and the plane had to wait. Also, when we got there we had to take a bus because there was something wrong with the gate, that took a long time and was unpleasant."
Pros: "Pretty much everything seemed professional and state-of-the-art."
Cons: "It would have been nice to hear the outside temperature announced when we arrived (Delta does it)."
Pros: "Same as above."
Cons: "Same as above."
Pros: "Fui atendido muy bien . La puntualidad y la informacion que van suministrando es de primera"
Pros: "free luggage and food"
Cons: "they had me waiting for 8 hours at the airport for my fly and sent me to a hotel with no hot water. Many many more things that I did not like. riped luggage, arrived niext day made me loss one day"
Pros: "Everything ran on time, quick flight, comfortable seat for sleeping."
Pros: "the options they give, are excellent... The best for any customer... And the healthiest, since 2 days before i yraveled in united and got stomch sick cause all they give is chicken and meet and those are bad options as airplane food"
Cons: "I had to wait a lot for my luggage in my final destination.... Thats all"
Pros: "the fact that I made it home safe"
Cons: "that we did not have assigned seats and had to run to get out connecting fight before plane took off. All passengers didn't know where to go and waited to get assigned seats and plane took off late. I was not happy that my husband and I got place in separated. When I asked to be put together person at counter said once we were in plane. On plane we were told to wait until everyone was seated and that plane was not full. Once everyone was seated I was told plane was full and no seat left. When we arrived to N.Y. one of our suitcases did not arrived. It is now Sat. and still no suitcase. We contacted Copa and suitcase will be Fedex on sure when it will arrive"
Cons: "my luggage handle was cut off my rolling suitcase by TSA without notification or reason and as I try to file a claim I am getting the run around:("
Cons: "My boarding ticket said that boarding starts at 6:06pm when boarding actually started at 5:26pm. I almost missed my flight."
Cons: "Between San Jose and Las Vegas, probably in SanJose, a 500 dollar Breil Milano watch was taken from my checked luggage. In a rush at the hotel, I had regrettably packed it rather than carrying it on."
Pros: "The service, the big smile of the representatives"
Cons: "Keep it up!!"
Pros: "Everyone was quick"
Cons: "Small seats"
Pros: "The crew was very nice"
Cons: "How late the flight took off How tight the seats were Entertainment if you want to call it that was barely visible from our seats"
Cons: "In Rome they told us our bags were checked thru to our final destination which was Ontario Ca. In fact they were offloaded at JFK and had we not noticed a sign indicating that we had to reclaim our bags and walk them through security they would probably still be in New York. It was a long flight and everyone was edgy, but it didn't help that the crew was too. We had assigned seats next to one another but that somehow got changed and we had to get them back at check in."
Cons: "They didn't send our luggage leaving Gatwick so it was never on the plane to NYC. We got our luggage 2 days later with no form of compensatory damages to our trip. It was an American airlines plane not British airways. I don't know if I will ever fly out of Gatwick or use British airways again."
Pros: "At least they kept throwing food at us on the plane."
Cons: "Arrived 3 hours early to CDG, and a long line to check a bag. It took so long, eventually they allowed people to cut in line as their flight departure times neared. 2+ hours later, I finally got to a kiosk to print my boarding pass and baggage tag, but now another line to drop off my bag on the conveyor belt. With less than 30 minutes to departure, and still haven't gone through security, I gave up and made my checked bag a carry-on as well. And then tight seats on the plane, with no individual screens (the movie played on a tiny screen 2 rows up in the aisle.)"
Pros: "The smooth flight"
Cons: "The smell in the plane"
Cons: "Being stuck on the plane for 2 1/2 hours They lost my luggage that was checked in as being on the belt but it never came down!!! They never found it and I was standing in front when the first bag came down until the last my bag never came down!"
Pros: "Efficient boarding, smooth flying, arrived on time"
Cons: "Inflight entertainment could have been more user friendly"
Pros: "Crew was nice"
Cons: "No individual entertainment units. Forced to watch airline selected movies. No free cocktails. I booked BA for numerous reasons and should have been switche'd."
Pros: "Flight was cancelled after 5 hours"
Pros: "Boarding in London was smooth, we arrived early. New plane, good seats for extra $$."
Cons: "Food could be better, even on an international flight. Crew was friendly and efficient."
Pros: "Smooth flight. Flight crew was kind and curtious."
Pros: "I liked that a pilot of the flight was a woman."
Cons: "First, the gate staff in Dublin called my name to assure my bag was arriving to JFK. They assured it is! Guess what! The bag never arrived and was stock in London!"
Pros: "Not much"
Cons: "Initially the flight was booked with my wife and seated next to each other. Somehow during the switch in airlines the seats were separated. We were forced to see if we could find a passenger flying alone to switch with. Additionally the 767 did not have individual entertainment screen. Being able to watch movies of your choice makes a long flight more enjoyable."
Pros: "The entertainment and food on the flight were excellent and the crew were kind and attentive."
Cons: "The only thing I didn't like was that there wasn't much legroom in the economy section. Another problem - which is probably related to Heathrow airport and outside of the crew's control - was that the staff at the airport rushed us tremendously during boarding, saying that the flight would close half an hour in advance. I had never seen boarding close that early and it was very frustrating, because the boarding then took a very long time, since they searched us for no reason, and our flight ended up taking off 30 minutes late! As passengers, we felt very rushed, it seems, for no reason."
Pros: "The crew was very nice and the seats were comfortable. I enjoyed the movie selection."
Cons: "My seat was broken (button to recline was stuck)."
Cons: "My flight got cancelled and then the flight I got rebooked on also got cancelled so I had to spend the night in an airport and miss a day of work."
Pros: "Entertainment system Leg room"
Cons: "Just one package of snacks for a 6 hour flight Delays going out of NYC"
Pros: "This plane seemed newer than the outbound one with better electronic controls Except for the baggage check in process, security etc. moved quickly and smoothly."
Cons: "Very long wait at the Check in Counter. I'm an AA member, (>20 yrs) but NOT eligible for Priority Check- in ? The Italian counter people sometimes took >10 min. to check in individual families. I saw two agents at one check in where the two seemed to just be chatting?! We were in that line over 45 minutes! Our own check in only took 15 seconds! Gates VERY far from the Check In counter."
Pros: "The flight was comfortable with good food and movie options."
Cons: "Being in the last row, the deaf didn't recline much and I had difficulty sleeping. Also, I was not informed on the ticket that this particular international flight only allowed one free checked bag, not two, ad got stuck with a $100 extra baggage fee."
Pros: "Flight attendants were very friendly and attentive."
Cons: "The staff was rude not helpful and mean worst crew I've ever seen and I fly alot"
Pros: "The service was super"
Cons: "crew did not pick up the food tray for a long time crew borderline corteous"
Pros: "Seat next to mine was free. Ice cream was good."
Cons: "The crew looked sad at best, angry at worst. Never smiled. It looked like they felt like they were in bondage, not rude but very much like they hated their jobs. Two flight attendants were obese, the rest were just overweight, all but one unkempt, sloppy, washed out. Worst looking crew I've ever seen. I think they belong in another field. No inflight film after many attempts to re-boot system. What has happened to American Airlines standards, they used to be so high?"
Cons: "We boarded, sat on the plane for a while, backed up from the gate, then sat for a while longer. 3 hours later, we had to go back to the gate because we reached the legal limit they can hold us on the plane on the tarmac. Another hour and a half or so later, we finally took off for JFK. We missed our first connecting flight and the second connecting flight I was able to rebook."
Pros: "THis was an ok flight. Everything was on time and the crew was hreat. On the other hand, the food was terrible and the check in process was not expedite at all. The American Airlines crew did not know how to handle my G4 visa while checking in and they neglected to mark my bag with the orange ribbon signaling platinum status in American. This is key to getting your luggae faster in baggage claim when you have a short connection (I had less than two hours). This omission caused my suitcase to arrive last, and I had to run to make it to my next flight."
Cons: "States above"
Cons: "It was not obvious that I was flying American arlines out of Boston. I was very confy"
Cons: "Airline throughout mentioned connecting flight passengers are okay as the flight will land almost at the scheduled arrival time but once onboard bluntly announced that we don't have further information. This is cheating"
Cons: "Missed first round of golf. Have no clubs or clothes. So far this sucks."
Pros: "The American Airlines plane was very clean and spacious. The staff were very friendly and attentive at all times. I enjoyed the food served and the selection of movies offered inflight was excellent. I would definitely travel with American again."
Cons: "I wish the vegetarian meal was a little better thought out! It tasted a bit like hospital food."
Pros: "On time dep/ arrival"
Cons: "Incompetente of Ground agent. Uninterested flight attendants in business class. Luckily it was a n In revenue ticket. Would never pay for that level of service."
Cons: "Planes too old"
Pros: "You are pushed into 4 square inches. But the boarding and checkin process was much much better then the ny experience."
Cons: "Food and comfort"
Pros: "The stewardess/flight crew were awesome."
Cons: "Airport staff, tight seats and boarding process."
Pros: "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"
Cons: "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."
Pros: "Starting with seat selection with an agent, every step of the trip was handled with efficiency and professionalism. The cabin crew saw to my needs and was watchful of each passenger. Communication was provided as needed, food, drink, snacks as well as comfort dispensed smoothly."
Cons: "The delay with our flight leaving Rome was tied to a delay at JFK the evening before, so although there was nothing to be done at the Rome end, it was inconvenient. Also, because we needed to make a connection in New York, this set the stage for delays on the last leg of our journey"
Pros: "The amount of food we received was very unexpected and it was in abundance! The crew was awesome and friendly."
Cons: "I wish I could have picked my own entertainment to watch. But what was shown was entertaining."
Pros: "The crew was OK"
Cons: "Entertainment extremely poor."
Pros: "At least the entertainment was good while I waited for my food."
Cons: "I asked for a chicken option meal and the flight attendant was at the end of my area of sitting (the front half) and left to the back and said he would return. I waited and waited and nothing while everyone ate. I ran the flight attendant button(many many many times) and no one came. I didn't get up because why am I going to chase someone down? After about 30 mins or more later someone finally passed by that was going to ask for trash. I asked for my food and they apologized and brought back a pasta option and said they were sorry that they ran out of chicken. So I was made to wait for half an hour while everyone ate to NOT get what I wanted and be forgotten about?! Unacceptable. Took me another 30 mins to get my appetite back since I was so upset. Also, our flight left an hour later!!! No one said anything to us about why we were late. They accommodated those with connecting flights in the US but still. What is going on?"
Pros: "The crew is good"
Cons: "No comfort in the light"
Pros: "Plane did not crash."
Cons: "Has anyone at AA ever watched the insane boarding process? No running water on the plane, not hot anything (coffee, tea, food). Generally terrible experience, like most of the airlines."
Cons: "When I booked the flight, I hadn't realized that British Airlways had contracted the flight out to be operated by American Airlines. The flight was delayed in Paris and I ended up missing my connecting flight through JFK to DC. Though we were told on the plane that we would be given assistance upon landing and helped in an expedited manner through customs, instead I was briefly informed I had missed my connecting flight, handed an envelope, and told I needed to now travel to Laguardia Airport. No other information or assistance was provided. I was not given a reason why I needed to travel an hour in NYC traffic to switch airports nor was I given any help through customs. The shuttle I was told to take was unable to take me to the correct terminal, so I needed to get on a secondary shuttle. Again, after a 7 hour international flight, little assistance or aid was provided. I was barely able to make it through security in time to catch the new flight. Additionally, the actual flight from Paris to JFK lacked basic in-flight entertainment that almost any international flight would have. I will not be traveling on American Airlines again, and I am hopeful that Kayak and BA will be more clear in the future."
Pros: "It got me home in one piece."
Cons: "The flight was delayed after some passengers began boarding. The boarding process was also all over the place. When i finally got on the plane, the seats were very uncomfortable and I felt like a sardine being crammed into a small tin. the crew was at best, mediocre and boring. The in flight snack was two crappy pieces of cookie? Or was that a cracker? I did not eat it. The entertainment was one shared screen that I did not have a headset for, nor was I offered a headset, free or for a fee. The screen in front of me was too close and the screen behind that was further away and barely able to see it. I choose not to watch it for these reasons. The landing was rough at the end, everyone jolted forward when we hit the ground."
Pros: "Surprising seat comfort in economy."
Pros: "Flight was on time"
Cons: "Boarding agent was unpleasant. Crew was incompetent. Asked for Woodford Reserve. She gave us Jack Daniels. Asked for Gingerale. She Made an inappropriate comment as to why she was depleted of Gingerale. She offered it to us only after we pointed it out to her on her cart. Man in seat next to me did not get served a drink at all. Did not offer headphones. No wifi for 3/4 of trip."
Pros: "Original depart for London was 3:15, but when I called from Praque and my friend called from NY we were both told that depart from London is 2:15 and arrival is at 5 instead at 6. It was a mess!"
Cons: "Original depart from London was at 3:15 and arrival in NY was at 6pm. But when my friend called from NY about the arrival he was told that the plane will arrive at 5. I was told the same when I called from Praque. I have to stress that we mentioned the right flight #. When I came to the gate (exhausted) we departed after 3pm as originally scheduled. It was a mess! Otherwise the service was good."
Pros: "The flight attendants were excellent."
Cons: "Wish the plane had been equipped with personal entertainment screens on the seatbacks."
Pros: "Appreciated the staff acommodated me with an aisle seat."
Cons: "Had worse return flight experience. The flight was supposed to depart at 10am. While everyone was boarded, we were told the airplane missing a part. All of us had to wait for 2 and half hours for the crew to tell us that the part was in London. Thus, the flight had to be canceled. Then we waited to pick up our luggages from 12:30pm to nearly 4pm in order to get transported to a 40- minute drive away Hotel. I was starving because I didn't have breakfast as I tried to catch my flight and no food was provided during the waiting time. Plus, the entire day was wasted. Oh well, at least we were provided accommodation for the overnight, 2:40am breakfast, 4am airport shuttle, and 8am flight to get to our destination next day."
Cons: "Toilet was broken causing long wait time Tv's didn't work causing for a very long flight Many things in restroom were also not working"
Pros: "Confy seat. Nice crew"
Cons: "The late arrival and the extremely long line at customs"
Pros: "Very poor airline and all related services were very low standard"
Cons: "I suggest don’t travel on this cheap airline."
Cons: "It will be better to include the bags in the fly ticket for some reason. Before we checked in, a lady told us to just print the boarding pass and go inside in order for us not to miss the fly when we asked if we can have as discount because we did not know about the carry-on bags. Outside was $55 for a bags and $65 at the gate. Which is $10 more for each additional bags. This is stealing money from people and they are sending passengers away from Spirit airlines. I don't recommend to anyone. Even water, you have to pay for it."
Cons: "I wasn’t sent an email or text letting me know the flight was delayed 3 HOURS!! I was traveling from Northern Michigan and would’ve changed my travel to Detroit had I known. I had to spend time waiting in the airport."
Pros: "Kaska was very helpful during my checkin. All the staff was on point and helpful. I was worried because all the bad comments. I guess if you know what to expect you will enjoy your travel with spirit."
Pros: "I did not like anything. It was my worst experience ever and i lost the flight due to their lack of responsibility."
Cons: "They gave me the wrong ticket. They did not call the my name as TSA created a huge line and a lot of costumers lost their flights. When i finally entered the terminal and i went to the gate, the plane had left ahead of time, therefore i missed my flight and i had to pay a different flight with a different airline because i had to be in Manhattan, NY during the morning hours. The people at the gate did not give me a alternative even after i told them my urgency. They said you can wait here until 4 pm or take the morning flight tomorrow. This was very wrong and i want my money back."
Cons: "Very poor customer service from Spirit Airlines. All flights to NYC were going through except theirs on Tuesday, apparently because of ATC / weather related. This is a BS excuse and cost us one full day extra in Myrtle Beach instead of NYC."
Cons: "Was 5 minutes late for the check-in "deadline" and had to wait 12 hours until the next flight... Airlines used to try to accommodate passengers."
Pros: "Everything thing"
Cons: "Treat us like cattle not up front about all the charges next flying spirit again"
Pros: "Flight departed on time. Price of tickets was nice."
Cons: "Waiting for baggage took some time..."
Pros: "A 2hour delay cause of air traffic"
Cons: "Paying for every single carry on suitcase"
Pros: "Excellent pilot and crew"
Cons: "Difficult and deceptive company."
Pros: "I didn't get o to this flight at all. Staff were very friendly, but completely overwhelmed and inexperienced. They were told to tell us that we had to switch flights because we wouldn't make the connecting flight, but in fact it was because the flight was overbooked. They said I'd get a hotel and then I had to take a taxi to the hotel where there was no room - as the hotel and had already informed the Spirit airlines staff. By the time I returned to the airport for a new hotel voucher it was 3am - and I'd been at the airport since 12am. Mostly it was also crazy to see the situations of other passengers with that airline. The staff were nice, but I wouldn't even feel safe flying with spirit again, much less like I'd be well served."
Pros: "Quick boarding. No frills airline. Want a cheap seat and dont care about other things like reclining chairs then this is the airline for you. Everything besides a small personal backpack costs money. Want to bring your normal carry-on thats $55. Want food or drink thatll cost extra. No entertainment."
Cons: "See above"
Pros: "Nothing bad service all the way"
Cons: "Miss info paying for my bag 55 $ 18 $extra for my seat"
Cons: "Luggage limit 40 lbs instead of 50 lbs like every other airline, so they can charge you $30 dollars more for your luggage when you get to the gate. The flight was oversold, they had people on standby. $5 for half a cup of soda or juice, they don't even give you your whole can. Plane was freezing, people were wearing their polar fleece. On top of that, they announce an advertisement for their credit card aboard, with a whole plane of captive listeners forced to hear. Awful customer service, no phone number to call, will never fly spirit again If I can ever help it!!!"
Pros: "אני אוצה לקבל זיכוי על כל החודשים שחייבים אותי ב 19.90 ש״ח למרות שכלל לא השתמשתי בכרטיס. מה גם שנאמר לי בשעתו בחנות שאין כלל עלות עבור הכרטיס הנ״ל. כשהתברר לי שיש עלות חודשית( לדעתי זוהי הונאה לשמה)חזרתי לחנות כדי לבטל את הכרטיס ואמרו לי שזה בלתי אפשרי. ניסיתי ליצור קשר עם cal ולא הצלחתי בשעתו. אתמול סוף סוף הצלחתי לבטל את הכרטיס ואודה לכם באם יוחזר לי התשלום החודשי אותו אתם כביתם ממני בחודשים האחרונים. לדעתי מדובר ב 4 חודשים. תודה מראש טובה ברנר ת. ז 042388421"
Pros: "Crew was attentive"
Cons: "Plane was tiny and seats had even leas room than usual"
Pros: "Flight attendant made funny take off and landing announcements"
Cons: "They literally read a 3 minute Bank of America commercial midnflight, waking people up. Gate area horribly crowded. Hate their random seat assignment if you don't let them extort you more obey to pick a seat."
Cons: "Everything so awful airline"
Pros: "How easy it is and fast to get to the big apple from Detroit."
Cons: "The craziness of La Guardia"
Cons: "Was supposed to arrive in New York Monday evening. My flight was cancelled once I got to Detroit because of weather over New York. The staff was blatantly rude and unhelpful. They also told me I wouldn't be able to get another flight to New York until the following Thursday. They didnt offered any vouchers for food or hotel. I eventually I had to rent a van with four strangers and drive 11 hours at 11:45 pm to avoid paying what would have easily been a thousand dollars in hotel fares and food for 3 days. They also told me they would refund part of my flight cost when I was in like for two hours, then denied saying that on the phone later that day."
Cons: "Teo hours late!!"
Pros: "No logical way to solve the overbooking problem"
Cons: "The Costa Rican airport tax was not included in the airline ticket price so we had to spend more than an hour (!) in San Jose airport to pay the tax (whereas other airline companies include thia tax in their ticket price). Everything costs extra in Spirit/ In short, terrible experience."
Cons: "Seats are terrible"
Pros: "The crew was great; the pilot got us there early."
Cons: "By the time you're checked in, you've essentially paid for a Spirit flight than any other. Why fly them?"
Cons: "I will never fly with spirit again we never made it to New York and we missed my nephew graduation thanks to you people"
Pros: "Flight was cancelled 2 hours before departure and it was impossible to buy any other flight to New York on any other airline on that date."
Cons: "Service, attitude."
Cons: "I will never take the spirit airline any more!"
Pros: "Seats looked new"
Cons: "The flight was delayed over an hour & half due to 'no landing time in NY'. Totally unrelated to weather or the aircraft. Drinks are available for a fee - even water!"
Cons: "They claim to be the best because of the "no frills" fares, etc...having to pay for luggage and carry on is ridiculous! The seats are the most uncomfortable, no tvs, no space, no reclining seats -- jet blue costs the same and has amazing features, service and crew...I'm never flying Spirit again!!!"
Cons: "i had to pay my on board luggage, the chair doesn't reclinate, no food, no intertainment and the price was not that cheap to justify all of these down sides"
Pros: "prompt service on time departure"
Cons: "Not happy with Spirit charging for ANY service or even water on board"
Pros: "Nothing would never fly spirit! Nickel & dime u to death could have flown first class on any other airline by time finished all additional supplement payments!"
Cons: "See above"
Pros: "The crew was very nice and pleasant to interact with. Best part of the flight."
Cons: "Seats didn't recline. Soda and water was not complimentary which is kind of a joke that a major airline can't even provide that service. Bag fees are outrageous."
Cons: "find fault with each pound if the customer exceeds the weight of the luggage 2 pound the flesh once you have a lot of money and when my wife and l flew from New York to Dallas and we had two small suitcases (roller) the employee ran after us and said that they should be put into the luggage and we said that we have to pay $100 when other companies do not to the same ,these roller were tested for patterns and they have stood the but she told us that you still need to pay a surrender and FLHN on the plane, l saw those rollers and missed the plane, they wewre even slinghtly thicket"
Cons: "It was not clearly conveyed when purchasing the ticket that baggage fees were not included in the base price. Thus, we not only had to pay to check 2 bags and 2 carry-ons for 170$, we also had to pay an extra 100$ because our checked bags were "overweight" at 50lbs (they only accept 40lbs bags) - and this was only ONE WAY. We will have to pay that $270 on our return flight as well. Ultimately our baggage fees cost us 4X more than our two ticket fares combined! Now I wouldn't call that a "bargain" by any means - we could have gotten two first-class tickets on delta for the total amount we ended up paying. We will never fly spirit again and will ultimately think twice when booking through kayak. What a bummer."
Cons: "Spirit seats are too tight. The airline is chintzy and I'll never fly them again"
Cons: "This was my first experience with Spirit. I was not aware that the airline charged $55 for one carry-on bag. I can't imagine that many people are able to travel with just a purse or briefcase, so I assume everyone was paying the $55 upcharge. My ticket wasn't cheap, so with the upcharge for my carry-on bag, it ended up costing more than another airline. I found the seat so uncomfortable that my body is sore a day later, and the seats are so narrow that the woman sitting next to me had to overflow into my seat (she was a fairly average sized woman), which pushed half my body into the aisle. I would never fly Spirit again."
Pros: "On this flight the seats were better then the flight going to Fort Lauderdale."
Cons: "Flight 711 out of Myrtle Beach,SC was cancelled without any notification! Only emails I got were one saying my flight was on time and then another, 20min later, saying flight was delayed. My wife and I and about eight other people were there without any notifications of the cancellation and the spirit workers had no remorse and were rude! They did not care we were late for our honeymoon. Thank goodness we at least got our money back but I think there should be something else coming from them for the hassles we had to tolerate yesterday December 14, 2015 considering we had to pay double the price of our original tickets on a different airline."
Pros: "I got a brand new plane and there was more leg room and the crew was very nice besides one guy could even be that he was the boss of the crew. Even though the flight was delayed we landed the same time"
Cons: "That I had to pay five bucks!! For only two cans of coke and my back was hurting a bit after the flight and that there was a delay....."
Pros: "Every thing was as expected new plane friendly staff. Overall good experience except end price by the time you buy seat pay for luggage cup of coffee as expensive trip as other air lines."
Airlines flying from Costa Rica to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Costa Rica to New York
Masks required on board, masks provided on flights from Costa Rica to New York
Social distancing seating
Middle seats unavailable to book on flights from Costa Rica to New York
Testing for antibodies, testing for symptoms for flights from Costa Rica to New York
Waiving of change fees. Search flexible flights from Costa Rica to New York