Cons: "The AC was off while we were waiting to takeoff so it never felt cool in the cabin for the hour(ish) long flight we had. I don’t know if it was the size of plane that made it so we couldn’t have that on while taxiing/waiting our turn to take off or what, but it was too hot and stuffy onboard in Texas on the tarmac. Our next flight from Dallas to Huntsville, AL had the AC on the entire time we were waiting our turn/taking off- the plane was newer and slightly bigger. Not sure what the deal was but it made the flight pretty miserable."
Cons: "boarding, seating, entertainment"
Cons: "The food was pretty terrible, especially the egg breakfast."
Pros: "Flight was short"
Cons: "Could have not delayed the flight 3 times."
Cons: "First time we have flown First Class on American Airlines and service was outstanding and perfect! Thank you for an amazing experience!!"
Pros: "Great crew and good seat in Main Cabin Extra!"
Pros: "The flight wasn’t over booked or full"
Pros: "Crew was nice and helpful and flight was smooth. The movie made the trip even better."
Cons: "On line booked ticket in wrong name and they would not change or refund"
Pros: "Fast and professional"
Cons: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Pros: "Everything was good!"
Pros: "Sears are still too narrow."
Cons: "I wish I could of finished my movie !!!"
Pros: "Everything was great and we arrived ahead of schedule."
Pros: "The flight crew was pleasant!!!"
Pros: "Worst flight of my life"
Cons: "The crew was rude, the entertainment system was broken, there was 0 leg room, and it took hitting the call button 4 times to get water after beverage service (the second time they walked up, turned it off and walked away). I vowed to never fly American again after this flight."
Cons: "Flight delayed three hours."
Pros: "The crew was amazing on our American flight from DFW to PV"
Cons: "Snack options aren’t good."
Pros: "Super quick, comfy ride"
Cons: "Panasonic Wi-Fi does not come close to the value GoGo provides."
Pros: "It was on time"
Pros: "ABSOLUTELY NOTHING!"
Cons: "At 12:40 p.m. we boarded American Airlines flight 1350 in ATL, just to SIT on plane for 1 1/2 hours (half the time with NO AIR). Computer problems. Had to get off plane, then had to wait in 3 lines. Agents were so UNPROFESSIONAL! Kept saying flight would go... DID NOT go until another plane came in at 9:00 PM! We, needless to say missed our connecting flight to SYDNEY and had to wait til next day and fly to SAN FRANCISCO, then to MELBOURNE, then on to Christchurch. We MISSED out on TWO DAYS of our short trip! which included missed reservations!!"
Pros: "On time"
Pros: "Orderly boarding and on time."
Cons: "Nothing, all was great."
Pros: "by airlines"
Cons: "flying next day trough LAX"
Pros: "service perfect"
Pros: "Everything was ok."
Cons: "very little service"
Pros: "Flight was routine except that I was astonished and pleased that the movie was “Love Simon”. Thank you American for maybe helping to change some attitudes in the center of the country."
Cons: "The food is still laden with gluten. The only gluten-free option was peanuts."
Pros: "Entertainment, seating room"
Pros: "Polite. Clean. Nice business class."
Cons: "Would like more Western food."
Pros: "The headrest entertainment terminals are always a good thing."
Cons: "No space to put a small carry-on bag if you spend extra to get legroom."
Pros: "The service and the food"
Cons: "Seats are on top of each other, very close space, too many people in that flight or should I say, too many seats for that short of space"
Pros: "Food and entertainment were great"
Pros: "Free movies and tv"
Cons: "An extremely rude woman told me there was no space to place my bag in the overhead compartment and forced me to step aside and check my backpack. I didn't have a purse or any other item, just a backpack. I told them I had medication and they told me to just put it in my pockets. So I stashed my medicine in my pockets and had no room for my personal items or valuables. I had a hiking backpack with a water bottle in the side, and since they forced me to check the bag, my water bottle flew out of the pocket while it was being loaded onto the plane. Fortunately they at least tracked me down and brought my stainless steel water bottle to my seat. However, it wouldn't fit in the pocket in front of me and I had no other bag to store it in so I had to hold it and a few other belongings in my lap for the entire flight. I also had some other fragile items in my backpack that may or may not be okay. Also, when I boarded the plane, there was still space...there was no need to be so rude and force me to check a bag being used not only as my suitcase but as my purse as well. I'm so displeased with American, their staff, and their overall disorganization. How ridiculous."
Pros: "All good"
Cons: "No entertainment without paying"
Pros: "Very simple process. Easiest trip ever. Baggage was easy. Nice staff."
Cons: "American Airlines staff are rude and don't care about customers. Flight was late. Third consecutive American Airlines flight that was more than an hour late departing. American Airlines lost baby's car seat."
Pros: "The seating was good."
Cons: "Even though the weather caused issues, i felt that we were treated poorly. I wound up having to sleep in an airport. Never had to do that before. There was no empathy for our situation whatsoever."