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Crew completed ignored our aisle when giving snacks and coffee

The WiFi on the plane was out. I also thought movie options were lacking.

The captain was running late from landing from a prior flight. We all boarded then had to sit and wait for like an hour for him to arrive. I don't understand why you would have us board knowing that we would have to all sit and wait on the captain for an extended period of time.

Flight was delayed from San Diego due to being overweight for weather conditions. We missed our connecting flight to our final destination due to the delay, as well as the connecting flight leaving before the scheduled departure time. We missed the connection within 10 - 15 minutes. We were booked on a later flight arriving 7 hours later. There were 7 passengers sharing the same originating and connecting flight.

Horrible, mismanaged ground issue resulting in a long delayed, next flight left early, waiting extra 7 hours in the airport, screen did not work

Crew, food, boarding, deplaning. See my comments on the KLM section.

The temperature on the flight was unbearably hot and they were unable to serve waters and did t make any adjustments. This impacted us both when leaving, we pushed away from the gate but didn’t taxi for takeoff for awhile then arrived ‘early’ yet were stuck in the plane for longer than we should have been.

The crew performed the absolute minimum. The plane ran out of toilet paper and there was 2 hours of flight left of an 8 hours international flight. The food was a average

Delayed, then set on termac before taking off for 45 minutes. After landing had to sit on termac for another 30-40 minutes. Total disaster of a flight

Delta was great because the flight was almost 5 hours so I had access to tons of movies news, etc. so it helped past the time by no other plane WestJet did not have movies so Delta was the best

Middle seats SUCK!!!! I paid more money than I should have because of your terrible site Kayak.com. I'll try to use your competitors going forward. I am so disappointed you would play off business class.com as business class seats

They lost my bag and I still haven’t received it yet

The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor

Boarding was a disaster being moved by Air France by bus to the plane. The plane should have been at the right gate.

Flight was late over a hour just like the first one. WiFi was down.

The check in was horrible. I stood in line for 1 hour to check in with an Air France ticket. Then I was told I had to go to Delta counter onstead to check in instead. It made no sense.

Medíocre. The food wasn't good (although not bad, bad) and the staff wasn't kind. I asked for n extra blanket, the steward never came back, serving us roughly.

They wanted to close counter although they did not provide the wheelchair requested which ended by going alone to transit security and lost long time and they did not want to wait .

They charge me for luggage which is was included on the ticket

Lost luggage, 2 bags were badly damaged and one of the bags came open.

Good experience. Staff was friendly and helpful. Flight was slightly delayed due to airport construction, but they still arrived on time.

Flight delayed, last seat on the plane, no arrival Gate available due to the plane departing late

First time flying business class. Very comfortable for our long flight to Europe.

Really old place. Not as clean as it should be, tray tables needed better cleaning. The items, trays and some other items need to b6 engineered. Anything task you or crew may do is incredibly load, seriously engineer for quiet smooth, easy. Just opening and closing the tray table is actually dangerous and can easily injure a finger. I'm sure it happens as it happened to me! First time I used United and likely will be the last!

Not enough veg food available for passengers. I actually did not get the veg food and was told it was over, and I starved the entire flight duration.

Plane was was better than th YVR to ORD flight but was a fraction of the distance. Fly your better planes on longer distance flights.

In this flight we had selected seating for our family in the middle of the plane in a 2x2 format. The airline changed them to the very back row of the plane and split them to 3x1. Why pay for seats that allow seat selection if the airline will just move them to the worst seats in the plane?

The flight was canceled. Got rebooked to Chicago and when we arrived our luggage where to there. They were going to our original destination the day after. They would not deliver them to our house. We had to go pick them up.

Upgrade planes to have larger overhead bins, especially on this popular route and first class. Easy flight to Chicago, good service in first class. Can't wait for seatback entertainment to be brought back. I like the free wifi and messaging with T-Mobile. Although, the tray tables are not big enough to work even on a small laptop - so why is it called "business" class? Flight attendant said that the flight was too short to even serve water. I've flown that route several times, and that is the first time I ever heard that. No chargers in the seats. Rough landing.

Pilots were great on take off and landing. Flight attendant were very kind. The only problem was take off was later than the scheduling.