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Cons: "It was about half the price of other major airlines. So naturally I expected the worst. Turns out it was better than many airlines I flown in the past."

Pros: "Early arrival and smooth landing."
Cons: "No more complimentary glass of wine or beer. Early arrival and unfortunately couldn’t get to a gate. Baggage claim carousel was broken and had to be moved to another. Meanwhile my friend was being hassled by security for waiting for me."

Pros: "Staff/Crew were all very friendly. Plane was clean and air temperature was comfortable."
Cons: "Seats were terribly uncomfortable! NO cushion = a very sore bottom, especially on an almost 6 hour flight. VERY disappointed in the entertainment. This airline expects everyone to have a device to play their downloadable entertainment or else pay to rent a device. This is horrible for such a long flight, when you happen to be one of those people who do not have a device for this. I will not fly Alaska Airlines again."

Pros: "The logo on the plane"
Cons: "No snacks , no tv . slow flight"

Pros: "The flight from hell is over. I've had better jumps from a C-130. At least I didn't bounce as much and the Army never nickel and dimed us for everything."
Cons: "Boarding? Alaska Airline had a 4 hour lay over. Crew? Ask "Chad" a question and when he's done joking around and serving 6 other people, he may get to you. Comfort? You have to pay for leg room. Otherwise your knees are in the back of the seat in front of you. Food? What food? They offered trail mix. You have to buy the cheese platter. After buying the leg room upgrade. forget it. Entertainment? What entertainment? You have to buy the entertainment player. Seriously? After Alaska Airlines nickel and dimes the customer to death they landed on one set of wheels, then bounced two more times."

Pros: "I loved the comfort of my seat. It was easy boarding and getting off the flight."
Cons: "What I didn’t like was the attitude of one of the crew members. They didn’t even make an announcement before the flight took off saying you had to go to a different website to look at the free movies. So myself and the passenger sitting next to me wasn’t able to watch movies unless we paid $10 for one of their pads. They made announcements for everything else especially to tell passengers to put their seatbelts on. Ms. Carly talked the whole flight about something."

Pros: "I'll let you know after we get on the one they pushed us to. Completely unacceptable service."
Cons: "We don't think that we will be flying an airline with such poor management teams in place again."

Pros: "Everything,food,drinks,and service"
Cons: "Nothing"

Cons: "NA"

Pros: "Flight attendant were super nice and friendly"
Cons: "Nothing"

Pros: "I liked that they have Danny devito has a mascot"

Pros: "Better than United and no stopover in SFO."

Pros: "Coconut chicken was actually pretty good"

Cons: "no place to add redress # at kiosk. no option for exit row upgrade. sat window seat both way. Smashed against window."

Pros: "The entertainment was practical"

Pros: "From check-in to boarding to in-flight hospitality, Alaska Airlines provided to notch service. They're unequivocally my favorite airline."

Pros: "Relaxed atmosphere, updated seats, everything was smooth and on time, attendents were polite and helpful"
Cons: "Need to start earlier with pre boarding. This caused a back up bcz an elderly couple had not pre boarded earlier. They were very frail and needed a lot of help. Perhaps they cannot hear the announcement. Keep them close to the gate. Food is pricy, poor variety, and skimpy"

Pros: "Flight attendants friendly and personable. Food was excellent."

Pros: "On time, quick boarding, no turbulence, easy check in.. Very Smooth process overall"
Cons: "It was freezing cold !"

Pros: "Friendly and courteous attendants"

Pros: "Convenient. On time. Polite service. Easy to book."
Cons: "No meal service is fine. But serving meals a la carte for extra money and other add on services for additional charges is similar to Ryanair. And Ryanair is much much cheaper fares."

Pros: "Everyone was very nice and helpful. Taking care of everyone, and helping pacify some kids !"
Cons: "The only negative thing wasn't anything related to the flight or crew, just whom I happened to be seated next too!!"

Pros: "The ONLY thing I liked was my seats. Closer to the main door. The faster I get off this plane the faster my vacation starts. Maybe your employees need a vacation too!"
Cons: "The stewardess were quit rude made the whole experience horrible thanks Alaskaairline"

Cons: "the fold out table was not accessible because they seated someone too big for his seat next to me. There were no other available seats. I paid for extra comfort but was not able to enjoy it;"

Cons: "The seats are too tight. I'm 5ft. 2 inches and even for me it's just not comfortable."

Pros: "Comfortable seats and plenty of legroom in coach"
Cons: "No airplane at the gate. One had to be towed from the hangar, and it put us an hour behind leaving Seattle and arriving in Honolulu. I'm surprised that there was a lack of knowledge about where the plane was. It seems people should have been a little more on their toes about if a plane should have been at the gate, and why it wasn't there."

Pros: "Courteous crew, short flight, free drink, space still available in overhead compartment for my item, although boarded last"
Cons: "Other passenger seated in my seat had to move when I boarded, leak of water between inner& outer window panes Loose fixed wing bottom airflow closest to fuselage wiggled on takeoff& landing"

Pros: "Just a shout out to a very good flight crew!"
Cons: "Entertainment was limited, but enough to get by, and appreciated."

Pros: "Very pleasant trip. Everything went very smooth. Will fly again with you."

Cons: "The flight attendants on board the plane were amazing and I'm sure equally as frustrated as the passengers. The gates were mixed up at the airport. We were told we had to move gates and would be delayed one hour. One hour turned into two and just before noon they told us to rush boarding. If we didn't take off by noon the pilots would time out. They timed out and we had to deplane. Alaskan was not telling us very much information and we were again delayed until 2:15. We started boarding at about 1:35 and we sat on the plane until well after 2:15. Apparently there were mechanical issues and again we had to deplane. We, as were all of the other passengers, were extremely upset. They couldn't tell us what was going to happen. A supervisor came out and basically said I can refund you, you can rebook, or you can wait it out. There were limited spaces on flights for the next day. Finally, at 4:30, they boarded us again and took off at 5. The whole experience was extremely upsetting. Overall, we were delayed 7 and a half hours. We missed a whole day of vacation and lost money, with very little remorse or compensation from Alaskan airlines."

Pros: "We were treated with respect and kindness throughout the flight. There were 5 of us traveling together, two being 7 year olds, and they enjoyed watching movies and playing games to pass the time."

Pros: "No entertainment , horrible food."
Cons: "No comfort"

Pros: "Flight was smooth for most of it. Free Mai tai at the end was a bonus!"
Cons: "It may have been because I was next to an engine... :) but I couldn't hear them on the speaker. I missed all the announcements."

Pros: "The crew"
Cons: "It was disappointed that I paid to upgrade to first class and there was a cat next to me... I bonded with a group of other passengers over our cat allergys. Thankfully there was another passenger giving out beadryl. many people sneezing the whole flight. The passenger with the cat was nice, giving chocolate to all the flight attendants. At one point he had the cat out on His lap petting it... I was waken from my sleep with my eyes swollen shut and sneezing. you will see other complaints about this flight... As for me, I want my upgrade refunded. I did not eat, I did not watch movies.... I did not get to enjoy my flight."

Pros: "Service, seats, boarding time and lack of delays"
Cons: "I wasn't aware that in flight entertainment options were available in tablet form."

Pros: "Charging station in the seat"

Cons: "Seats are so uncomfortable..."

Pros: "Same as above"

Pros: "Boarding process"
Cons: "Crew members weren't too friendly or helpful"

Pros: "The boarding process was good... and we got in early."
Cons: "The food was expensive. And no entertainment system."

Pros: "A very mice crew, comfortable and nice fligjt."

Pros: "the friendliness of the stewards returning home to Hawaii."

Pros: "As always the boarding process was a breeze and the crew was fantastic!"
Cons: "This was a red eye flight and it was FREEZING on the airplane. They did not have blankets or pillows to hand out like other airlines and the temperature was way to cold in this plane. In felt sorry for people who didn't wear shoes or bring a jacket. I had both and I felt like I was frozen solid. They really need to have some sort of temperature control in the cabin to make passengers comfortable. This really made my flight unpleasant and I did not get any rest at all."

Pros: "The flight attendants on flight 833 from PDX to Honolulu were memorable. They genuinely looked as if they were happy to be there and enjoyed serving us. They went above and beyond to make sure we were all comfortable and made many rounds to ask if anyone needed more water, food, pens to fill out the customs forms, etc."

Cons: "uncomfortable seat, junk food, junk entertainment"

Pros: "On time. Good price no frills flight."

Pros: "Tablet for $10 with movies was a good deal."
Cons: "Paid for gogo Internet day pass when there was no service and no internet once we were 20 min into flight.... They should make a point to let people know the service is not available and that tablets replace it. Also the fact that the Internet was $16 and did not come with any movies or ability to stream is a ripoff. Also there was a time I asked an attendant for a ginger ale and the response was "yeah this a the trash cart" with an attitude was upsetting. It's a very long flight."

Pros: "Arrived safely. Price was average. Experience was average. Legroom was average. Nice flower taped to toilet."
Cons: "Crew member made many sarcastic comments about passengers aloud. Snacks were bad."

Pros: "This was a great flight too."

Cons: "The flight was not socially distanced"

Pros: "Nothing"
Cons: "They make flights to depart on time. Also they should tell anything about the reason when they are delaying four times for a flight"

Pros: "On time with a very pleasant crew."

Pros: "Crew was nice and comfort was okay."
Cons: "There was no internet most of the flight it only worked for the first 20-30 minutes of the flight then they tried resetting it but it didn’t work for the rest of the flight."

Cons: "Seat wasn’t comfortable and the on flight entertainment didn’t work. AA in flight WiFi kept giving error messages"

Cons: "Xx"

Pros: "Really a nice meal and good service"

Pros: "Crew was kind and attentive"
Cons: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"

Cons: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."

Cons: "On time is always better, otherwise it was a good flight."

Cons: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"

Cons: "I missed this connecting flight."

Cons: "There’s no headphones aboard for entertainment"

Pros: "The movie selections"

Pros: "The crew on this flight was excellent. Very respectful and kind in their answers."
Cons: "AA should really do something about their food selection as the cost of improving the food they can give economy class will not cost anymore than what they give now."

Pros: "The flight itself was about as average as any other flight. At least all our luggage made it from the incoming flight from Key West to join us in Charlotte. That was our final destination but most of the passengers were making additional connections."
Cons: "The boarding went like the plane was ready to leave on time, except it didn't. There was a delay because the flight crew came from another arriving flight, so they had to go through the full pre-flight checklist. Then there was a "minor maintenance issue" that couldn't be fixed right away because it was "shift change" for the maintenance crews. Eventually they arrived and fixed whatever, while everyone was getting texts and alerts that kept delaying the departure by 15-minute intervals. Over an hour (while sitting in a warm plane) after the original scheduled departure, we left the gate, sat on the taxiway a while, then took off. Cabin crew only had cookies and drinks, no other snacks or food. All anyone got was an apology for the extended delay."

Pros: "The entertainment selection was nice."
Cons: "The seats were uncomfortable."

Pros: "Didn't have any entertainment so I was able to sleep."
Cons: "Equipment not functioning so couldn't watch movies or listen to music."

Cons: "The AA flight from NYC was late arriving at Heathrow, causing me to miss the connection. AA/BA was very good about orienting me to the new plan, but the delay was very inconvenient and being in the last row of the newly arranged flight to Lisbon was downright unpleasant."

Pros: "Snack service was the quickest I have seen in a while.Very smooth landing."

Cons: "Had to drive 100 miles to catch second leg of trip."

Cons: "Flight departure was delayed for 30 mins by a flight attendant not showing up on time."

Pros: "When we left the gate"
Cons: "Weather"

Pros: "Fast trip!"
Cons: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."

Pros: "On time, kept informed."

Cons: "Past was dry... It was the first time but changed my experience"

Pros: "The flight attendant was one of the best that we have ever had on this flight. Since we were a late afternoon flight out of O'Hare we did had a departure delay. But the flight attendant served us drinks and snacks while on the ground. And after we took off he came around again and offered us more drinks and snacks. As we departed the plane he even offered us snacks to take with us."
Cons: "Small plane, cramped seating."

Pros: "Nothing"
Cons: "Haven't made it to my final destination yet.."

Cons: "Seats are small, tight and don’t recline much."

Pros: "Flight was smooth, left on time and arrived early. All the staff were friendly, even humorous."

Pros: "The flight was smooth."
Cons: "The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical."

Pros: "The pilot did a great job flying. Very smooth."
Cons: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."

Cons: "delayed, missed connection, no assistance automatically booked for 24 hrs later connection, no accomodation travelling with infant, had to spend the night (total >12 hrs) at security post, no AA employee available to assist, horrible customer service actually AA does not know if there is such a thing as customer service exist!"

Cons: "No tvs!!"

Cons: "Unbelievably poor customer support. They accidentally canceled my flight and when I tried to retrieve my seat back, the lady was taking it as somebody else problem... If the AA was the one made an error of canceling my seat, I wished they would show at least an attitude of taking responsibility to fix the problem."

Pros: "Service"

Pros: "Staff did seem empathetic and offered substantial tips on how to find out about connecting flights. Also a promotional offer for the aa credit card had a sweetened points offer. I also liked the general structure of the plane made it easy to see if the lavatory was occupied or not."
Cons: "Plane pulled away from the gate knowing we were delayed (or so it seemed). Subsequent delays meant we were stuck on the plane and couldn't briefly disembark."

Pros: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"

Pros: "Pasta was good."
Cons: "The touch screen did NOT work most of the time.Not able to watch GPS or select movie..."

Pros: "Flight attendant"
Cons: "Delays Was told my ticket had been canceled"

Pros: "Cabin crew were quite good. Food was fine for airplane fare with excellent ice cream mid-flight. Airplane was spotless. Entertainment was very good. Plenty of carry-on storage on this 787-9. Customs and airport (DFW) experience was very good. Baggage claim and return for connection were prompt and rapid."
Cons: "Seats were tight in basic coach. As typical at CDG airport (other than the government subsidized Air France facilities), check-in and security is a nightmare. Clearly the worst airport in the world."

Cons: "Poor customer service"

Pros: "I was happy that my bag arrived on the same flight."
Cons: "Paying for first checked luggage, 30 min. delay leaving PHX, small seats in coach"

Pros: "Crew was nice"
Cons: "I would like to be able to let the passenger next to me to close the shade. He slept , the sun was not in his face ."

Pros: "The staff was so nice and helped me find my way around."
Cons: "Food prices a bit high when compared to buying the same thing outside the airport."

Pros: "How spacious it felt and there were film selections"
Cons: "My film kept stopping randomly."

Cons: "Cancelled, had to stay in Dallas until next day"

Pros: "Affordable first class seat - very unusual for AA"
Cons: "No complaints"

Cons: "The delay, the landing and that you don't have at least one free documented baggage, that feels like a scam."

Pros: "Overall smooth trip and congenial staff."
Cons: "This is coming from a western audience but there could have been more entertainment options."