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Pros: "Clean plane"
Cons: "Seat is not comfortable. It is too hard. My muscles fell asleep"

Cons: "Bumpy ride. Blame it on the wind."

Pros: "Such a small plane didn’t expect the seats to recline. Liked the view but Boy is it warm onboard"
Cons: "Not much you can change on a puddle jumper"

Pros: "Fun flight to the cape. Awesome pilot"

Pros: "Considering I was a bit scared flying on a small plane my pilot was excellent. I enjoyed this flight so much. It was spectacular!"

Cons: "My Pre TSA Check did not apply to flight"

Pros: "Smooth flight. Nice option to fly to small airport closer to home."

Pros: "Got to sit next to the pilot!"
Cons: "Nothing, it was an absolutely breath taking flight!!"

Pros: "All except TSA check"
Cons: "TSA check for domestic flys"

Pros: "Friendliest flight crew, airport attendants and security agents anywhere."

Pros: "Good people quick flight"
Cons: "I'm a big guy and it's a really small plane."

Pros: "Being the co-pilot"

Pros: "Got a shuttle from the plane to my terminal at STL. Very convenient."
Cons: "Rather loud, but I don’t think there was much the airline could do about that. Maybe earplugs."

Pros: "Flight on time. Nice smooth ride. Very friendly pilot."

Pros: "Crew was pilot and helpful in explaining the situation to me."
Cons: "Got bumped from a flight to make way for a pilot in training. The fact that this happened on christmas eve made it even worse. Had to wait until boarding to find out that was being bumped and was told I shouldn't have been allowed to check in."

Pros: "Friendly service, helpful, comfortable flight for a small plane. Good pilot, very professional."
Cons: "My only complaint is when we landed in WestChester we deplaned and had to stand in the -5F wind-chill for a good 10-15 minutes while they unloaded our bags. I don't know why they couldn't have taken us inside to wait."

Pros: "I was pleasantly surprised by everything! It was easy staff was friendly and the piolet was great! What more can be said! Planning on using Cape Air again!"

Pros: "The ease of changing flights."
Cons: "Of the three women at the gate one was rude to everyone. The two others seemed ditzy and clueless. The announcements they made were incomprehensible to many in the passenger audience. There was substantial eye-rolling."

Pros: "My first time on a such small plane and the ride and the landing were very smooth with great views!!"

Pros: "Shirt flight no food, but bumpy. I almost threw up on a 25 minute flight"

Pros: "Hate crew diligently kept me informed of my bag connecting from my 45 minute late "on time" united flight."

Pros: "Still Stuck in Nantucket. Cape Air cancelled my flight and then didn't put me in another. I'm still stuck in Nantucket."

Pros: "I sat in the copilot seat since plane was so small."
Cons: "Delayed so I missed my connection in Boston. I ran to catch it but the door was closed and they wouldn't let me on, even though plan was still sitting at the gate. I had 8 min to spare."

Pros: "Flying over the traffic heading to Hyannis where you take the ferry to Hyannis. Experienced pilot who told us the stewardess would be passing out food after we were airborne. Good sense of humor in a 9 passenger plane."

Pros: "I love the small planes and the overall friendliness of the pilot and the other employees - reservationists, ground crew, and others in the terminal. Once I landed in Nantucket, I had a 1 1/2 hour layover to Hyannis. When I went to check in with the reservationist, she asked if I wanted to get to Hyannis faster or if I had business on the island. I said I would like to get to Hyannis as quickly as I could, so she put me on the next flight which left within 15 minutes. After a long flight from LA to Boston, then to Nantucket, and then to Hyannis, it was nice to get home earlier than expected. I live on the Cape, and I love that I can fly into Hyannis. Then I only have a 25 minute ride home."
Cons: "No complaints"

Pros: "Easy, painless and on time!"
Cons: "Everything was great!"

Pros: "Flights across the east coast were delayed, luckily ours was only 15min late to take off."

Cons: "Landing crew in Boston was rude, bossy, and repetitively sciolding, just because I touched the door of the plane. No instructions nor to or warnings were posted, but he kept harassing me and the other passengers.about "our safety"."

Pros: "It is always a pleasure to fly with Cape Air. The staff especially in Owls Head are phenomenally nice and helpful."

Pros: "It was a brief, smooth, enjoyable flight."
Cons: "My checked suitcase weighing <30lbs. was not put on the plane because of a weight constraint (combined weight of passengers and their luggage). I collected my suitcase from the airport the next day. Of course, airplane safety is a must, but I saw others dealing with their luggage also having been "bumped". Traveling this way is unreliable and, for me, less than satisfactory."

Pros: "The pilots were really friendly, the plane was comfortable, and the trip was short. Nice take off and landing. Very smooth."
Cons: "The lady behind me kept showing my seat around and pulling on my hair. Apparently she didn't have enough room or something because it lasted the whole 45 minutes. We hit some turbulence which was pretty rough but not terrible. would have been nice to have arm rests. Also boarding and take off was late and which made me late to my appointments."

Pros: "The view from PR to St Thomas was amazing!"
Cons: "The departure was late for no apparent reason that complicated my meeting with family members in St Thomas."

Cons: "Too expensive. 399 for a 40 minute plane ride? Really?"

Pros: "Great timing"

Pros: "They plain didn't crash although it sounded like that was likely when we were taking off."
Cons: "The lack of ear protection to cancel out some of the loudness of the small aircraft would have been REALLY nice."

Pros: "Everything! Staff, captain, plane, efficiency, intimacy of the small plane. I don't love flying - it's a means to an end. But, this flight was fun. No food, but it was a 30 minute flight, so no refreshment needed."

Pros: "All aspects of the flight were smooth on a nice day and I really enjoyed flying at 7k feet. A lot of people don't like flying in small planes but I do. There is no bathroom, food or entertainment available and all of your bags go into cargo. I was the only passenger so it felt like a chartered trip. Arrived about 5 minutes early."

Pros: "It was a smooth ride. Best flight I haven't had in a long time"

Pros: "Great service and quick flight from Lebanon to White Plains. Super convenient and the crew was very friendly."

Cons: "taking off almost an hour late for a 20-minute flight. poor planning re weight restrictions so that luggage for several passengers had to be put on a future flight. no information given re delay."

Cons: "The flight was delayed for over an hour. Nothing was said by anyone at cape air until i asked the attendant at the desk, which led to an announcement being made 45 mins into delay."

Pros: "It was my first solo flight, as well as first flight in a small plane. Quick, easy check in and boarding in Mayaguez, PR. In San Juan, exiting and meeting family was not easy, due to terminal design. Overall, great experience."

Pros: "It's great having the convenience of these flights."
Cons: "People know there is a security process to go through. Make it clear what you need in advance. There is no need to be rude in any way."

Pros: "But it came on the next flight to Rutland and was delivered to my house that evening."

Pros: "I'd probably pay for this flight as just an entertaining ride from above to see Puerto Rico."

Cons: "Flight was canceled and nothing could be done to make it better."

Pros: "Great pilot!"

Pros: "There was no food or entertainment so you should include a column in the survey that reads: N/A Otherwise excellent pilot!"

Pros: "Crew is very friendly and the views are beautiful."
Cons: "This plane is an 8-seater, so no food, no drinks, no entertainment and no lavatory. Short flight, though, so not a big deal."

Pros: "The ground crew and flight crew were great."
Cons: "Would have appreciated easier steps (lower risers) for boarding. Arthritic knee makes it hard for me to manage the high risers between steps. Also having armrests would have made the flight more comfortable."

Pros: "I loved the small craft and easy boarding."
Cons: "Flight is a little slower with a smaller plane, but that was expected."

Pros: "The easy quick comfort"

Pros: "So fast and friendly crew. So much easier to fly to Morgantown, instead of driving. Plus the views from above are so great."
Cons: "Flight could not be better for a commuter connection."

Pros: "Easy passenger seating, and smooth flight"
Cons: "No restroom!"

Pros: "Awesome crew. Simple check-in and boarding. Beautiful, scenic views. A+!"

Pros: "Flight is quick and very smooth. Very pleasant pilots."
Cons: "Nothing"

Pros: "The flight was smooth and relaxing"
Cons: "Nothing"

Pros: "Loved the personal service and the view! Smooth flights!"

Pros: "Never flew on a Cessna, loved the scenery!"

Pros: "Vary friendly staff!"

Pros: "Very friendly staff!"

Pros: "Flight was on time and super smooth. No baggage hassles and as we weren't completely full, I actually had leg room. Pilots and airline staff were super professional and courteous. Beats driving any day!"
Cons: "No cons"

Pros: "No TSA!!!"

Pros: "Exactly what I needed, decently priced flight to save hours of drive-time and minimal headache. Yep - smaller plane, smaller airport but anyone not knowing that will be shocked by many other facts in life. Friendly staffers on sire as well as in the cockpit. Well pleased!"

Pros: "No long lines. Easy to talk with pilots. If you make it, your baggage will make it!"
Cons: "Small plane is a little more subject to bumps and turbulence."

Pros: "Nothing."
Cons: "They cancelled my flight for no reason at all."

Pros: "I was so upset, tired of being lied to and running through airports to make a connecting flight, I can't think of anything I liked."
Cons: "Since I bought my tickets through Kayak, when my flight was canceled the night before I was to leave, it took Hours to get the ticket problem straightened out with me on an earlier flight. I was called back by Kayak minutes after I finally got off the phone to be told That flight was now canceled. Another hour on the phone to get to a 3rd flight arranged. I arrived early and saw everyone sitting around, went to the counter to be told this flight was now delayed. Also was told that the EARLIER Flight I had been changed to, Went off on Time! So I was Lied to. Waited hours as they moved the departure time 4 times! Went through an agonizing security search. Took an hour in a freezing plane to get to Pittsburgh. Missed my flight OF Course and had to pay money for a ticket change and go stand by, barely getting on a connecting flight. I call it the Travel Day From Hell!!!"

Pros: "Not being a person that likes flying this was the coolest experience I ever had. All I had on my mined was to get to Pittsburgh to see my daughter. Didn't know what to expect when I got to Lancaster but it was really easy. I'm going to do it again. Hour and a half plan ride is better then 15 hour drive"
Cons: "Really can't think of anything. I should up 2 hours early to figure out what I need to do and everyone from southern airlines and the TSA took care of everything."

Cons: "The flight never occurred and wasn't told."

Cons: "Return flight home was cancelled and not communicated. Poor customer service to find out about a refund. Never flying with southern again."

Pros: "Absolutely nothing."
Cons: "I had this airline booked several times (4 flights to be exact) and every. single. time. the flight was either cancelled or changed in some way. In the first instance, the second leg was moved three hours ahead, causing the second leg to depart before the first one, so I had to cancel it. In the second, the first leg was moved three hours before the initial departure time, and I had to cancel it due to scheduling issues. The third time I tried to take this airline, the first leg was cancelled completely and in turn my return flight was also cancelled. Each time, they informed be THE NIGHT BEFORE the flight was supposed to leave that it was either cancelled or modified. Had I not booked all four of these flights at once months in advance, I wouldn't have booked it again after the first instance. Do you know how expensive it is to find alternate transportation THE NIGHT BEFORE you are trying to travel? I will never attempt to fly this airline again. They have a lot of work to do to gain the trust of their passengers and they are not doing it right by any means in my opinion."

Pros: "Smooth ride"

Pros: "Absolutely nothing!"
Cons: "I never even took the flight - the layover was moved ahead by two hours THE DAY OF THE FLIGHT causing me to cancel my flight, since the layover was then leaving before my first flight even took off! At that time, alternate flights were >$250 one way and I HAD to be at my destination the next day for a wedding. Southern Airways caused me hours of time spent planning and additional money to find alternate transportation. WOULD NOT RECOMMEND -- I am never flying with this airline again!"

Pros: "Received full refund for ticket."
Cons: "Flight was cancelled with no reason provided."

Pros: "The price of the ticket was very reasonable."
Cons: "I traveled with a colleague from Dulles to Morgantown. Three issues arose: 1. We could not find the ticket counter at Dulles, and no one we asked knew where it was. This could easily be resolved by adding info about how to find the counter to the airline website. 2. My colleague's return flight was canceled and she was never notified. 3. When I went to check in for my return flight, I was told that I was not on the boarding list. It took 30 minutes to get me added to the list even though I had my confirmation. When I asked for an explanation the man at the ticket counter shared: "They're crazy [the customer service]. This happens all the time." Complete incompetence."

Pros: "Nothing"
Cons: "Everything"

Pros: "Great Crew, very pleasant. It was nice to be away from all the frustrations common in the main airports and to get to wait with my family right up to boarding time."
Cons: "The plane left over 4 hours after departure time. It also took a while to figure out that this airline is not based within the main airport (at both DFW and MEM airports at least) and the address for the actual boarding place was not included in any communication prior to the flight. No compensation for inconveniences caused."

Pros: "Everyone was super friendly"
Cons: "I was the only person on the flight. That was kinda weird. But it was a smooth, easy flight and I would definitely use them again."

Pros: "I just loved Southern. It was so easy. I avoided the hassle of the main airport, the parking problems and the waiting in line. Everyone was so friendly. I will definitely fly Southern again!"

Pros: "The crew was nice and comforting. I was nervous because it was my first time on a 9 seater plane but the ride was surprisingly smooth"

Cons: "I never even ended up on the plane. The departure time came and went with no communication from the desk agents I was sitting 10 feet away from. No communication about the flight being delayed was given until I asked. It was 3 hours later when they unceremoniously cancelled the flight. And because it was weather-related I didn't receive any of my money back. Worst travel day ever."

Pros: "PERSONAL TREATMENT!"

Pros: "The flight was cancelled No apology or compensation"