Daily cleaning, installation of cabin HEPA filters on flights from North America to New York
|August||Best time to beat the crowds with an average 12% drop in price.|
|December||Most popular time to fly with an average 40% increase in price.|
Average price round-trip
|$240||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Delta, American Airlines and United Airlines have all waived their change and cancellation fees on flights from North America to New York. Confirm policies on booking site.
Delta, Etihad Airways and LATAM Airlines do not allow booking a middle seat on flights from North America to New York.
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Scores according to KAYAK customer reviews
Pros: "Great cre"
Pros: "The only thing i can honestly say i liked about this flight was the seating."
Cons: "The crew was very rude starting from the gate. I was told that my carry-on was too big but yet there were people with bigger bags on flight. The crew was also very rude to fellow flight members. There was a small mix up with seats and instead of being nice to a lay they she was actually yelled at. The flight crew was very unpleasant."
Cons: "Long security line. Long wait to the gate after landing at LGA. Snack options are very poor."
Pros: "The crew was great, the plane was new with good tech and space in the seats"
Cons: "Terminal b at lga is a disaster"
Cons: "No personal entertainment system. Has to use my phone."
Cons: "No delay"
Pros: "Everything. The entertainment was ok. I think a movie would be better than the shows"
Cons: "if I would’ve been in first :)"
Cons: "Landing, temperature, passengers"
Cons: "plane was too hot...AA needs to keep a lower temp and pump air through their plane...on a crowded flight like this was, claustrophobia set in. First time I ever experienced this."
Pros: "Knowing what carousel luggage was at - I suppose."
Cons: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"
Pros: "Plane too cold hard to sleep, no blankets or pillows"
Cons: "late cold plane"
Pros: "Wi-Fi was adequate"
Cons: "I paid extra for a better seat, but it still felt cramped. The tray was crooked and I had no priority boarding."
Cons: "Captain didnt I form us of turbulence . There was so much and he never said anything."
Pros: "Easy check in and Boarding"
Pros: "I am surprised how much AA has changed. I love it! Much better customer service"
Cons: "I hate delays, it happened again"
Pros: "On time, good service."
Cons: "Passengers from economy using front cabin toilet. Admirals club near gate only opening at 1pm"
Cons: "Time consuming during check in. Was not allowed to do the pre check in, so arrived to airport, waited around 20 minutes to check in, including my luggage. After that, had to wait around 45 minutes to drop my suitcase. After that, process was good and efficient. Plane left on time LIMA to Miami, and then Miami to NYC."
Pros: "The people that worked the airline were very nice. The flight was quick and no turbulence."
Cons: "I didn’t like that my flight was delayed twice."
Pros: "Newish/refurbished interior with plenty of overhead storage. Loved USB port. Comfortable and expeditious trip."
Pros: "on time flight, excellent crew"
Cons: "I would consistency with the flights. The plane I took from NYC to MIA had individual montiors and served a variety of snacks. The flight from MIA to NYC had on pretzels and you had no options for entertainment."
Pros: "Crew was excellent."
Cons: "The connection in Chicago was 3 HOURS late with several gate changes. People on the desk were rude and never explained what was wrong. They didn't even announce the gate. change. I got it from Kayak."
Cons: "I am missing two items that I had in my checked bag and my clothes and belongings were all messy as if it had been gone through. I am very upset that these items were likely taken by whoever went through my bag."
Pros: "Very nice staff"
Cons: "Pretty much everything"
Cons: "The leg room for seats were horrible especially anyone passed 5 ft 7in."
Cons: "Boarded the plane and had to wait on the runway for almost 3 hours after being delayed at the gate. Absolutely horrible with no compensation for our time whatsoever."
Cons: "Flight was extensively delayed and had to remain inside the plane."
Pros: "Boarding was quick, but rushed."
Cons: "- plane was extremely hot, no A/C until boarding was complete and on the runway. So about 45 minutes of heat. - no entertainment units - no food, just pretzels and cookies, one drink - seats not comfortable, even with Main Cabin Extra"
Pros: "Full meal service, friendly and helpful crew, checkin agent went above and beyond to get us checked in even though we were late in getting to the airport."
Cons: "Ancient plane with old, uncomfortable seats and no in-seat entertainment. AA should warn customers when booking these old planes."
Cons: "American airlines was helpful to embark my daughter who lost her conection from Miami to NYC"
Pros: "Boarding staff helped in rearranging seats on request"
Cons: "No snacks provided only beverages supplied"
Cons: "Itthe ground staff (red coat agents) at MIA extremely unhelpful and arrogant. I am visually impaired, asked for assistance to check luggage, asked for assistance and was simply tol to go to end of the line at a counter that was at least fifty yards away. Upon my. O planning of the lack of service as simply to go talk to the manager."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Efficiency and price"
Pros: "Very professional and friendly."
Pros: "Volare con American"
Cons: "No snacks offered! No alcohol drinks offered!"
Pros: "boarding was in time, and comfort."
Cons: "comfort was very good"
Pros: "The seats were quite big and comfortable in economy"
Cons: "Flight cancelled, and email came through to let us know only 20 minutes before boarding. We weren't rebooked on a new flight, we had to call and wait an hour to finally speak to a representative to help rebook us. No flights available for 24 hours, no help finding overnight lodging, new clothes bc checked luggage was lost, $$ for taxis, meals, etc"
Pros: "Kiosk said see gate agent for seat assignment. 20 minutes later they put me in first class. I never asked for it. I'll take it. Thank you."
Cons: "Need TVs in every chair like JetBlue"
Pros: "Landing was not smooth"
Cons: "Crew was polite"
Pros: "The seats were comfortable and the employees were very nice"
Cons: "The flight was super delayed."
Cons: "No refreshments"
Cons: "Delays, the crew members lied a lot about our delayed flight and they were extremely rude."
Cons: "Always a problem with these guys"
Pros: "Delayed 3 hours"
Cons: "Rude people"
Pros: "Clean plane, organized crew"
Pros: "Smooth flight"
Cons: "Everything was fine"
Cons: "Server forgot to serve drinks to 3 rows."
Pros: "Has a great crew on this flight..."
Cons: "You really should include some form of entertainment... at least sitcoms or the news..."
Pros: "Service in first class was good."
Cons: "Hour delayed flight and old plane."
Pros: "Vagi food stinks HeadPhone plug good for 1 ear Seats are too crowded"
Pros: "The gentleman at the baggage check-in kiosk was outstanding. UA needs more employees like him!"
Cons: "The flight was over 4 hours delayed, and I didn't receive a notification that it was delayed until an hour after the flight was supposed to take off, which would have been ideal given that I had to pay 5x surge pricing for my uber to get there by the original scheduled time. Once we were about to board the plane, we were told again that it was further delayed. The crew was cranky and tired as they had clearly been dealing with delay issues the whole day. There were no tv's on the flight and we were told there would be free wifi to stream to our phones, however the wifi was so slow that it couldn't even load a single picture from the internet. Oh, there were also no decent food options on the flight. I will avoid United at all costs in the future, as my flight down was also over 3 hours delayed."
Pros: "My flight was delayed. So i would miss my meeting in NY Since I would miss the meeting I didnt take the flight. But i have to be in NY for the weekend. So I bought another One Way ticket to NY. But now, I found out since I dindnt take my first leg to NY, united cancel my flight back from NY to Miami! Thats completely unaceptable !!! It happened to me before with American and I could easily take my flight back. I will never fly United again, everytime you have an issue, the only word the attendents know is Unfortunately ... they NEVER help!"
Pros: "Arrived on time."
Cons: "The seats were very uncomfortable i left the flight with back pains. Very tight space. No TV screens. Not enough room To even open up a laptop"
Pros: "Crew on board"
Cons: "No chargers at any seat in coach and flight was delayed 2 hours."
Pros: "Flight was on time, the crew was friendly, and the price was right!"
Cons: "Very uncomfortable seats with practically no legroom A/C poorly circulating and hot temperatures on the plane Very long delay for takeoff while on the ground with little communication from pilots"
Pros: "Free wifi & drinks, good time and friendly staff"
Cons: "The ride was bumpy (not their fault) and the plane was just loud in general."
Cons: "I had ear ache probably caused by the pressure"
Pros: "A safe flight. Free entertainment after a delay"
Cons: "Late departure. Overbooked- no seat choice. No air conditioning for 30 minutes and hit. 1.5 hours to get a water"
Pros: "The time of the flight"
Cons: "The costumer services"
Pros: "Staff was friendly and accommodating"
Cons: "Delayed several times. Very inconvenient ."
Pros: "The soda"
Cons: "Crazy lady sat next to me complaining about noise"
Pros: "I love everything very good"
Pros: "Landed on time"
Cons: "Had to check in carry on while others were bringing two/three bags onboard. Entertainment was broken. Snacks were mediocre."
Cons: "Ran out of french toast. The other option was gross and i wasnt told what was in it when I asked.....potatoes usually dont include sweet potatoes. And then there were beans and peppers (can't eat those) if im paying for first even if im in row 5 it shouldn't mean I dont get what row 3 has..."
Pros: "The time estimated for arrive"
Pros: "Crew were not very helpful in fact they were actually rude ."
Pros: "Such a long walk in both miami and Newark terminals. Miami I was gate 14 and Newark just to get out. Most are now equipt w those running mats."
Pros: "The flight arrived half an hour early to my destination both ways, going and coming."
Cons: "I wish the flight attendant were more friendly. On my going flight the flight atrend antique was a little short and rude. And on the flight coming back, only saw your 1 smiling and it was to laugh at a passenger with her co-worker."
Pros: "The seats were very comfortable - there was ample leg room. The attendant that was handing out drinks and snacks was very nice."
Cons: "Flight was delayed, which I suppose wasn't the worst thing. I've had nicer attendants. Many people had to check bags due to there not being ample room in the overhead compartments, however when I was walking to my seat I couldn't help but notice that many people had stored their purses, backpacks, and jackets in the overhead compartments. Many people in the front didn't have anything at their feet which could have saved at least some people the hassel of having to check their bags when they hadn't planned on checking any at all. When I offered this idea to the flight attendant to see if he couldnt possibly make an announcement or if he could ask if anyone could move their stuff he simple answered "Well you know what? No one cares." Although I can understand that must be very frustrating for him and the other flight attendants, I thought the situation could have been handled a little bit better, perhaps there should be a better plan for a situation like this to make sure the room in the overhead compartments is used in the most efficient way."
Cons: "Delays and accommodations"
Cons: "Wifi not working"
Pros: "Boarding went well. Lots of empty seats, so i had the whole row to myself."
Cons: "There was nearly a 3-hour delay because the plane was late arriving from Newark. Take-off was very bumpy;plane dropped and shuddered for a minute or so Considering the small number of passengers, the flight attendants didn't spread their time around any more. Just before the end of the flight, a crew member came offered a glass of water. It tasted so bad that I had to bring it to the back and dump it. The lfight attendant wouldn;t take it' he told me to wait for the next member with a trash bag."
Pros: "I loved the Boeing 787 Loved everthing about it."
Cons: "That I wasn't in First class."
Pros: "On time"
Pros: "Mechanical, then radio, then pilot issues, then crew, then rescheduling and canceling flights."
Cons: "Pretty much nothing great about this airlines besides the fact that it makes other airlines look good in comparison to itself. I now fully appreciate Asian and middle eastern airlines which not only provide good service but actually do the one thing you pay for, get you to your arrival spot. I'd rather eat a box of tacks than fly with United again."
Cons: "It nwas a very good trip excelent Paula Montero"
Pros: "The crew very pleasant in the plane! Besides the personal before boarding the plane!"
Cons: "I didn't like the Snack (food), the entertainment...I was traveling with my 5 year old son & I ask the personal before boarding if I board after group 1&2 since I was group 4 he said no, he should've let me since I was with a toddler & I didn't mentioned my seats was on roll 11 not the middle or the back of the plane!Like seriously!!!!!"
Pros: "Short flight, polite crew members."
Cons: "Uncomfortable seats, little leg room"
Cons: "Weelchair service is bad"
Pros: "The crew was very pleasant. Boarding was very organized and quick. The lady that checked us in was very pleasant to everyone. Joked around to make you feel more excited to board the plane."
Cons: "The seats were tiny. Not much comfort in that. There wasn't any food or drinks offered. We hit turbolance the entire time (not your crews fault)."
Pros: "Quick flight"
Cons: "No videos to watch; had to supply own due to short flight."
Pros: "Customer service was amazing, I really enjoyed my journey traveling with United."
Pros: "The crew was pleasant and they came by a lot to give you water for the most part"
Cons: "The seat didn't recline in my row so was uncomfortable... Besides that no real complaints. Just average."
Pros: "The wifi, TV, timeliness of flights, staff."
Cons: "Seat size. Snacks both ways! I need like s snack option "peanuts or granola""
Cons: "For starters...um ranch pretzel snacks? Weirdest snack ever and so tiny it was ridiculous. It took about an hour after take off to get the snack, and almost another full hour to get the drink. Too slow!! The seats are very cramped compared to jet blue. I paid a lot of money for direct TV thinking I could start a movie from the start. You can't, and there wasn't a thing on TV that I wanted to watch. On other flights for the same amount of money you can buy a premium current movie. Or you can fly JetBlue and get the TV free. One of the flight attendants, bless him, was mentally challenged, and I mean literally. He was sweet and it's nice he has a job, but he didn't know what I was talking about when I asked him if I was on a flight that had an onboard library of movies once you connected to the airplane wifi. It was frustrating trying to talk to him. I had onboard a purse to stow under my seat, and another purse, that was brand new that I needed to stow overhead. I asked another flight attendant to help me stow it overhead where it wouldn't get crushed. She showed me a spot where it was pretty much getting crushed. Since it was new, it would have been really nice if she put it in the nice closet that is usually up front on planes. I've been flying my whole life and once or twice I've been accommodated with the nice closet. That's all folks!"
Pros: "I got to Newark before my luggage, i missed my fly to boston. in Dominican republic there was a two hour delay."
Pros: "Arrived a bit early."
Cons: "Constant changing of gates, lengthy layover and turbulent flight."
Pros: "For the first time we were upgraded to first class our boarding group to number 1 everything was great"
Pros: "Nice Flight Crew"
Cons: "There was no leg room what so ever! I am 6 foot tall and around 275 pounds. The seats were made for children, not made for an adult. My seat was so uncomfortable my legs actually went numb, mainly for the fact that I couldn’t move because of how tight the seats were. I have flown many times and this was by far the most uncomfortable flight ever! I will never fly again if this is how planes are going to be."
Pros: "Seat very small and uncomfortable"
Pros: "I got home at a reasonable time."
Cons: "The blond lady loudly insulting passengers in the back of the plane to her co workers. I thought that was very in professional. Also in the back of the plane there were 4 empty rows, I am 6’3” so planes are already uncomfortable. I asked if I could sit in an empty row and they told me no with no apparent reason. Also I’m not a fan of how frontier nickel and dimes their passengers. Don’t forget we are the ones keeping you guys a float."
Pros: "The staff on our flight to Philadelphia was excellent!"
Cons: "We arrived at Miami Airport 2 1/2 hours before our flight as request by your airline request only to find no staff .to check luggage. We waited an hour along with 60 other people before any of your staff decided to come to work. I walk with a cane and there were several seniors would had to wait in line. I think it is ridiculous that you do not have staff at the kiosk for your early morning flights. This type of service is unacceptable!"
Cons: "Our flight was cancelled twice and solutions were handled poorly by frontier's customer service. I will never fly with this airline again."
Cons: "I wish the seats were able to recline for comfort. Other than that I really enjoyed my flight."
Pros: "No frills on this flight. I did not partake in the food or beverage services nor did I check or carryon any luggage but the flight was relatively smooth and seats were of average comfort but all of it was worth the great price I paid for the quick trip"
Cons: "No cup holders and my seat didn't recline so I couldn't sleep."
Pros: "The plane did not crash. That is the only positive aspect of the trip I could come up with."
Cons: "I paid for my checked luggage, which was expected and fine, however I was told my carry-on bag was okay but it was not. After my ticket had been scanned at the gate and I was already halfway down the gangway, a gate agent began yelling at me to come back. The other passengers looked at me like I was a criminal or something and it was quite humiliating. The agent said (rather rudely) that I had to pay an additional $40 for my carry-on. I explained that I was told the bag was fine when I was at the ticket counter but they did not care. They further informed me that I was paying $10 more for my bag than I would have at the ticket counter, leaving me feeling scammed. I emailed the company immediately upon arrival, explained the situation, and asked for a refund of the carry-on fee given the unusual circumstances. I was flatly refused. Horrible experience, horrible employees, horrible customer service, horrible airline. Their ticket prices might be low, but that only seems to be to lure customers in so they can be tricked and swindled for more money. I paid more for my bags than I did for my ticket!! This company seems to operate on a "bait and switch" business model and through some research I did on them following this experience I found they already have compliants against them to the Better Business Bureau. AVOID THIS AIRLINE AT ALL COSTS!!!"
Pros: "Good Fly, nice atention and good landing"
Cons: "the seats do not recline"
Cons: "Outgoing flight was delayed by 18 hours. Cancelled my inbound flight and purchased a last minute flight with another airline and still haven't received a refund."
Pros: "You pay for what you get for No delays Nice flight attendants I would flight again"
Cons: "- No complementary snacks - No move or entertainment"
Cons: "flight got cancelled at last moment"
Cons: "Had to pay for carry on and water. What a joke!! A unruly child was screaming and pounding on the back of my seat and there were open seats up front so I ask a attendant if I could move up. The attendant told me according to FFA regulations I needed to stay in my seat. I FOUND OUT LATER WHAT SHE TOLD ME IS TOTAL BS!!!!! Never again Frontier!!!!"
Cons: "I was shocked to be charged a $40 fee for a carry-on bag. This was a hidden fee to me, as I did not know about this charge and no other airlines have this fee."
Pros: "Frontier provided hotel vouchers for the night along with food vouchers. Even though there was a bit of a waiting game from time to time, everything was organized."
Cons: "Upon arrival to the Kansas City, MO airport we were instructed to stay on the plane for an undetermined time. We were offered snacks for purchase. I think they could have spared some free snacks considering they had already gone through selling while en route."
Pros: "The service was good"
Cons: "The layover , loud flight , kids crying , 1 hr lay over from Las Vegas to Miami , then Miami to Las Vegas close to 3 hrs I feel like I should be reimumbursed a % or amount"
Pros: "Nothing special"
Cons: "They charge additionals for everything and give only water once in the plane. At the end after chargin for every piece of luggage "EVERY" the ticket is more expensive than others carriers."
Pros: "There was nothing I liked."
Cons: "The seats were very uncomfortable, there was no entertainment, you have to pay $40 for carry on luggage. The flight got delayed 3 hours, the staff was rude to the passengers. We had to take a detour to Philadelphia instead of NY to refuel, which took an extra hour and a half. They gave us no snacks/vouchers in the mean time. We ended up arriving at 10pm instead of the original arrival time of 4pm."
Cons: "I didnt like the fact that the flight was delayed and a notification wasn't sent to my phone. I had checked the status that night when I checked in and early in the morning and the system said that the flight was on time. It wasnt until I reached the airport and the lady behind the baggage counter told me that the flight was delayed for two hours. I went to go eat with my daughter at the Chilis restaraunt. I figired since the flight was delayed why not have some lunch and head to the plane an hour before take off time. I left the restarant and went through screening. One of the TSA memebers asked me why was I going in so early when the flight was on delayed. I let them know that the flight was suppose to be taken off in an hour so they let me through. As I'm walking through the terminla they have someone walking bu asking if anyone was getting on the frontier flight. I told them that I was on that flight and they told me I needed to hurry up because the plane was about to leave. I became nervous ans started running down the gate to make it to the plane. I'm running with a two year old so Im pretty sure that you can only imagine how difficult that was. Once I reached the gate I was out of breath and it was suppose to be eight minutes before we took off. However we sat on the plane for about another thirty minutes before we left. I feel as though the communication with the airline is not there 100% and if you are sitting in an airport you should be able to hear the update especially when they are not planned ir taking place at a time that is different from what was already relayed."
Pros: "Attendants were very relaxed and friendly...made flying with them enjoyable."
Cons: "I booked because of the cheap rate. Only to find out at the airport that they charge 25 for carry on luggage...I knew they charged for checking luggage but for a carry on?! ridiculous. Adding those $50, price is the same or more expensive than other better airlines. There was no food whatsoever. Almost 4 hr flight and no food....the food they sell is basically snacks...not even a sandwich. The seats are insanely thin and hard. Entertainment? You have to pay for that. Never seen this kind of horrible service. I lost my flight coming back from NY because of the bad weather conditions. The airport was insane, we got off in the middle of the freeway because cars were not moving and started running. I left 3hs30 before my flight and still lost it...thats how crazy it was. Not only they didnt offer any help, they wanted to charge penalty and put me on a flight 4 days from then. Tried calling and explaining, no one cares. Never flying this company again"
Cons: "* I had to pay additional for any seat that I chose and for baggage, both ways increasing the price significantly. * The basic seat was tiny and very uncomfortable * The crew offered beverages for a cost but not any soda or water. * One steward slept on the plane for a good half hour or more."
Cons: "The stewardess was extremely rude. One of the passengers didn't feel well and wanted some water. The stewardess refused to provide water and kept asking the passenger to get off the plane. It was one of the worst displays of service I've ever seen."
Pros: "It didn't crash and Im very thankful for that. They are good at collecting trash."
Cons: "The flight attendants skipped few rows and not offer us any drink or snack the first time they came out. I am sure they didnt do it in purpose, but I have never been in a flight that the flight attendant just missed people like that. The cart stopped next to the seat in front of me, the first flight attendant helped people that sat in the front, the second one started to asked and served beverages for the seats behind me. I thought the first one was going to help us, but they moved so fast and far behind us right after that. I have never been in any fllight that charge people for soda."
Pros: "charge for everything"
Pros: "Quick check in!"
Cons: "Paying $45 for carry on baggage!"
Pros: "The worst flight I have ever had. Most uncomfortable seats I've ever sat in. I will never ever fly this airline again. They also charge for everything. Everything had a fee. Horrible experience. I guess AA is the best."
Pros: "Nothing Flight was first delayed for 1 1/2 hours and then canceled. Spent over an hour on hold trying to make alternate arrangements...not a good experience!"
Pros: "The flight was cancelled 1-1/2 hours before the scheduled take-off [9 am flight on 12/16/15] without any explanation whatsoever. The counter representatives gave very inadequate instruction, and did not appear very compassionate to the customers. I had to wait on hold for a CSR for 50 minutes before I was helped. Then, it took 45 more minutes to schedule another flight on American Airlines. The whole event was unnecessarily stressful."
Cons: "We didn't even get to go on the plane. The flight was cancelled before we got to the airport. They gave us no explanation why it was cancelled. Also the information they gave us was terrible. A woman gave us a parse that said "call this number to reschedule" as soon as we called it, the reply was "I'm sorry we are closed try calling this number." It took about 2 hours to figure out how to get scheduled on a different airline."
Cons: "The plane was forced to do a mechanical update by the FAA. It was thus 6 hours late. The mechanical should have been tended to in regular service of the plane - not before boarding with passengers. They are clearly not doing a thorough job at maintenance requirements. Given that the plane was stopped in Denver (their headquarters), they should have provided another plan from standby - do they not have any planes ready to go on standby at their hub?? Get some! Passengers were given lunch vouchers at the gate, but only one of the food vendors would take them citing poor contract relations with Frontier and not getting timely paid. That one (a Pizza place) was very reluctant to take the voucher also. In Addition: $45 for a small carry-on bag was ridiculous as was no complimentary music, tv, cracker, peanut or coffee. I was unable to check-in online with my cell phone due to poor user friendly programming and poor communication of data from Kayak"
Cons: "The seats were horrible. if someone taps on the back of your chair you hear everything. Not comfortable."
Pros: "NOTHING ABOUT THIS FIRST EXPERIENCE AND MAY SERIOUSLY NOT FLY FRONTIER AGAIN."
Cons: "TOO PRICEY FOR A 1ST CHECKED BAG. REQUESTD/PREFRRED WINDOW OR AISLE SEAT AND WAS DENIED WHEN THEY WERE EMPTY SEATS ON MY FLIGHT AND AFTER BEING TOLD IT WAS A FULL FLIGHT - THIS WAS A LIE. STA IN A MIDDLE SEAT WHERE ON MY RIGHT AND LFT SIDES WERE TWO HEAVY SEAT PASSENGERS WHER ONE OBVIOUSLY SHOULD HAV BOOKED 2 SEATS. I HAD TO SIT UNCOMFORTABLE THE ENTIRE TRIP - NOT GOOD. MY REQUEST TO MOVE WAS NEVER ANSWERED AND IGNORED. AND, FLIGHT WAS DELAYED DUE TO AN EQUIPMENT ISSUES CAUSING ME TO BE LATE TO A MAJOR EVENT. CHECK IN PROCESS WAS HORRIBLE, LONG AND OTALLY DISORGANIZED. I WILL THINK HARD BEFORE I FLY FRONTIER AGAIN."
Cons: "The flight was a rip-off. I was charged for seating and carry-on luggage which were not on the advertised price."
Pros: "Recently flew Miami to Denver over and through some pretty intense storms. The result: a safe and comfortable flight! I am not a happy camper up in a plane so when I say good job to Frontier getting us there safely, I truly mean and appreciate it!!"
Pros: "I liked the crew was kind and helped as much as possible. The pilot kept us up to date on the situation."
Cons: "While waiting to board myself and other passenger's noticed a one hour delay (normal) so we stepped away to the nearest bar. Then 45 min before the delay we were rudly interupted that we were to board now. Even though none of us heard an announcement and I checked the delay time at the game five minutes prior. Then when unable to land in ohare we fly around for an extra couple hours instead of landing in a different airport. Until running out of fuel we landed, unboarded, and rebaorded in a 15 min span. I didnt have enough time to even buy dinner.We were held on the plane at first saying if we were to get off we could not return.This all caused me hundreds of dollars for a car rental because I consequently missed my train home. As of right now I would not suggest this airline I was offered 0 compensation for my troubles. Just the flight attendant apologize then suggest we thank the pilot for the small layover in Milwaukee on our direct flight."
Cons: "Charging for checked luggage and carry on"
Pros: "Cheap flight"
Cons: "They nickle and dime you. Extra cost for bags, extra for carry ons, extra for inflight service. Also, no tv, internet access option. The seats were not comfortable either. I got what I paid for. I will not fly Frontier again"
Cons: "no food or entertainment were provided as part of fee"
Cons: "Crew is not friendly. Doesn't seem like they like their job. Plane is filthy. No blanket, pillow offered. Seats do not go back. The only offer was a small cup of water. Not a pleasant experience."
Pros: "The check in rep was beyond rude and unacceptable. You have to pay for a CARRY ON??? That ridiculous"
Cons: "For a person to have to pay for their carry on is wrong. What must a person bring with them...1 t shirt and 1 underwear????????????"
Pros: "Not much turbulence."
Cons: "Rude flight attendants with bad attitude. Everything, EVERYTHING cost additional fees. They messed up my carry on bag "purchase" 3 times, requiring me to call the agent 2x and then again waste time at the airport. Everything felt like a scam."
Cons: "Long lines to check in almost an hour and a half of waiting - no kiosk to check in. Checking bags was difficult. There were two lines, staff was not clear on which line we should be in."
Pros: "Speed of service and def love the price ☺️"
Cons: "No food, no entertainment..."
Cons: "They lost my bag - first time flying Frontier. Bad first impression to say the least."
Cons: "Prices for drinks and food on board, also the cost of bags period!"
Pros: "The crew was very attentive."
Cons: "The flight was 2 hours delayed."
Cons: "Passenger sitting behind us. She was loud disrespectful rude annoying and a few other things. At one point she was asked to leave the plane before take off and she refused. She told them no and they were not making her get off. And they didn't make her our flight was delayed 30 min due to this passenger."
Cons: "$40 for a carry on bag is outrageous. Will never fly frontier again"
Pros: "more leg room. crew was nice, polite and organized"
Cons: "don't even get nuts or cookies. Just water."
Pros: "Yes, the Crew members were very nice and welcoming"
Cons: "If they have more food options like sandwiches, salads instead of snacks would be better."
Cons: "I am not happy with logic $100 dollar for two Logic ☹️"
Pros: "Everything.. on time, flight crew, price, etc.."
Cons: "Dude next to me had horrible breath.. buy some mints already!!!"
Cons: "First flight of day & Spirit brings out search dogs. The check-in lines were 2 city blocks long!! Couldn't get a cup of water without paying. AND chose to pay for an assigned seat, otherwise, I was worried I wouldn't have one. Good thing, too, as flight was overbooked."
Cons: "Service was terrible. Blatantly rude. Drinks for purchase, not even provided."
Pros: "Ticket price"
Cons: "Paying $90 in bag fees for a gym bag. Seats were uncomfortable had to move twice because someone was in my seat."
Cons: "Better service on this flight."
Pros: "Flight was on time. ALL information is on the website when making your flight purchase. Overall good experience. Would fly again."
Cons: "Price was a rip off with kayak. Originally was around $188, now I paid $247. Not very nice at all"
Cons: "The fact that we were charged a lot for out bags, and you guys charged $14.00 for the seats that are not comfortable at all."
Cons: "All of the prices for the add-ons. This reminds me of the airline Peoples Express in the 80s. It was a no-frills airline."
Cons: "Uncomfortable and dirty seats,"
Pros: "i love spirit. best value for money."
Pros: "Not one thing"
Cons: "They nickel and dime you for seats and bags and check in...price literally doubled! Crooks!!!!"
Cons: "seats , price for snacks, price for boarding pass"
Cons: "No tv or entertainment, and no electricity as far phone charging"
Pros: "The plane had complimentary windows, which was surprising."
Cons: "After multiple delays and waiting nearly an hour for the plane to take off after boarding, the crew proceeded to advertise the Spirit Credit Card for twenty minutes of the flight over the loudspeaker. I was asked to remove my headphones during the "captured audience" announcement. The crew looked disheveled and the plane was dirty. The toilets didn't have toilet paper or anything to dry one's hands, but in a wonderful turn of events, I was offered a "complimentary cocktail napkin" when I pointed this out. I understand that Spirit is the "get what you pay for" airline. Apparently I forgot to pay for hygiene, privacy, timeliness, and decency - I'd advise anyone else to remember to pay for them ahead of time."
Pros: "I would never use Your company again. I understand that I hate to pay for my bigger luggage , but they also made me pay $50 for my little bag that was less than 10 pounds. It was small little bag and the lady told me that unless is my purse or laptop which I didn't have anything other than that I had to pay $50 .I was very disappointed about that."
Pros: "Price, on time flights, courteous, friendly crew"
Pros: "I wasn't too happy because I wars next to the bathroom"
Pros: "The flight itself was fine."
Cons: "I was very annoyed that literally everything has a fee. tona of hidden unnecessary fees, bad planes, delays, and a demeaning and rude staff with no regard for personal space."
Pros: "I paid $169 for 3 bags. Would have liked to know beforehand that they charge $55 for 40lbs. Not $25 for 50 lbs like the others. And then another $52 for carry ones? Yikes. Never. Ever again."
Cons: "flight was cancelled, excuse weather conditions in ny. strange , other airlines flew later in the day to ny . I flew back later that day on american. no problems."
Cons: "Cramped and filthy Things left behind on seats and in pouches, and grease marks everywhere."
Cons: "The seats don't recline! It costs $65 to bring on a carryon!"
Pros: "Crew was attentive"
Cons: "Plane was tiny and seats had even leas room than usual"
Pros: "The flight was fine. Pay for everything was a surprise"
Cons: "Advertise a $200 round trip fare then after paying for my seat and bags was an additional $100. Felt taken."
Pros: "I liked the size of seats in first class, how cheap the ticket was, and good crew/flights were on time."
Cons: "The seats were worn, broken, or just plain dirty. Plain looked like a 20 year old continental plane with spirit stickers slapped on the side. Inside of cabin was visibly old and dirty."
Cons: "Hospitality is not anywhere on this flight, not even a glass of water to drink on a 3 hour flight, this is my first time ever and it's so unfortunate to say I will never fly Spririt Air again"
Cons: "Flight was supposed to leave early in morning so I could do business. Got delayed so lost entire day. Delay over 4 hours. Pilot didn't show!!#"
Pros: "The cheap fare."
Cons: "Luggage cost,no snacks,personnel unfriendly"
Pros: "The cost of airfare was good but also competitive with other airlines like American and United. I chose Spirit Air because the flight worked with my schedule."
Cons: "I missed my flight along with others because of a delay going through the TSA security check. Arrived at the gate 14 minutes prior to departure. An international traveler with a small child was waiting to board as well. The CSA had just walked down the jetway and was suppose to return. Four minutes later the flight pushed out of the gate, departing 10 minutes early. The staff knew of the TSA delay. If I had made my flight it would have cost me an additional $100 dollars to check my carry on suite case that I have been flying with for the past two years on other airlines without any fee. Spirit Air requires you to have a smaller carry on suitcase than the rest of the industry. So my $96 dollar fare would now be $196. American Air was also offering a deal at the time for $91, but the time did not work with my schedule. Spirit Air is not a deal. If you check your carry on suitcase on line it will cost you $45. If you check your bag at the gate it will cost you $65. If you check your bag while boarding it will cost you $100. Traveller beware!"
Pros: "They sold too many tickets, and they didn't put us on the flight!"
Cons: "Other than the initial price and the so called credits given because of the delayed and subsequently canceled flight towards a round trip flight elsewhere (only having to pay taxes) it amounted to $50 each. More importantly was the unwillingness to use those credits towards the return leg of my flight and therefore having to cancel it and then purchase another one so the $100 credit could be applied. Overall a horrible experience."
Pros: "It was cheap and the crew was nice."
Cons: "There was no space, nothing to do, and not even a free drink."
Pros: "The staff was nice and friendly."
Cons: "The seats, no space, there was no way to take a comfortable nap... and there was no on-board entertainment. If you not have a phone, you're out of luck."
Cons: "Carry on was too expensive!"
Pros: "Nothing about the flight was pleasing, you have to pay alot of money for just and hang luggage.....not cool"
Cons: "No carry on included!!"
Cons: "Terrible customer service after missing my flight."
Cons: "I will never take the spirit airline any more!"
Pros: "The flight itself was cheap. The flight also had decent legroom."
Cons: "They charged $55 per carry-on bag, something that is free on other airlines. And they charged even more for checked baggage. Other airlines also offer a complimentary beverage and snack, but drinks were $3 on this flight. Water was even $3."
Cons: "Cancelled my flight 12+ hours in advance. Other airlines flew without any problems. Customer service from a foreign country stated they will not reimburse anything. It is in the fine print. Flight the next day had computer issues. Several false atarts of boarding and unboarding. Lack of communication, compassion nor offered any support or remuneration. Rude gate staff. No voucher nor free water. Nada, like their meal brochure states."
Cons: "find fault with each pound if the customer exceeds the weight of the luggage 2 pound the flesh once you have a lot of money and when my wife and l flew from New York to Dallas and we had two small suitcases (roller) the employee ran after us and said that they should be put into the luggage and we said that we have to pay $100 when other companies do not to the same ,these roller were tested for patterns and they have stood the but she told us that you still need to pay a surrender and FLHN on the plane, l saw those rollers and missed the plane, they wewre even slinghtly thicket"
Pros: "Boarding and deboarding was quick"
Cons: "Having to check-in 45 mins before flight (missed my flight to Dallascause arguing with desk cause I was never notified about this policy that NO ONE ELSE HAS had to booked with another airline), paying for a carry-on bag of any kind ($50 for a carry on! That more than twice most checked luggage fee on other airlines)."
Cons: "Very uncomfortable seats. Really unbelievable High charges for bags."
Pros: "I wish chips and drinks where free. It'd be nice if they had free movies. But for the price i'm ok with it,"
Cons: "Boarding was strange. Why not board by seating to make things less complicated and quicker. Wheelchair, small children, first class then by rows."
Airlines flying from North America to New York have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from North America to New York
Masks required on board, masks provided on flights from North America to New York
Social distancing seating
Middle seats unavailable to book on flights from North America to New York
Testing for antibodies, testing for symptoms for flights from North America to New York
Waiving of change fees. Search flexible flights from North America to New York