Find cheap flights from Puerto Rico to Minneapolis

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— MSP
Dec 2 — Dec 91
Round-trip
1 adult
Economy
0 bags
From?
To?
Thu 12/2
Thu 12/9

Good to know

Low season

August

High season

December

Average price round-trip

$323

Good deal round-trip

$219

Good deal one-way

$116
Best time to beat the crowds with an average 3% drop in price.
Most popular time to fly with an average 2% increase in price.
(avg. price over the last 2 weeks)
or less
or less

Top tips for finding cheap flights to Minneapolis

  • Looking for cheap airfare to Minneapolis? 25% of our users found tickets to Minneapolis for the following prices or less: From San Juan Luis Munoz Marin Intl $116 one-way - $168 round-trip, from Aguadilla $120 one-way - $252 round-trip
  • Book at least 2 weeks before departure in order to get a below-average price.
  • High season is considered to be January, November and December. The cheapest month to fly to Minneapolis is August.
  • Enter your preferred departure airport and travel dates into the search form above to unlock the latest Minneapolis flight deals.

FAQs - booking Minneapolis flights

Top 5 airlines serving Puerto Rico to Minneapolis St Paul

Scores according to KAYAK customer reviews
7.9
DeltaOverall score based on 30129 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews

Great

Read more about Delta

Great

The constant droning on and on about masks is tiring. STOP!

There was a lady pilot. She helped an older lady get on and off the plane and she helped me with my crabby children get off the plane. It meant the world to me. One of the flight attendants was berating a family in front of me about the 2 year old child’s inability/willingness to wear a mask. I am all for wearing masks, but a little child who doesn’t understand why it’s important to wear a mask and is melting down - is it really that important. I understand the need to follow policy’s.

I loved the hospitality of the crew, they were a great crew. What I didn’t like was how the airport I was going to be in for a layover closed down due to it raining in the area. I missed my connecting flight, and got put on a flight that departed 8 hours from the time I arrived to the airport. I also have no news on where my luggage is.

1/2 late for no reason

Flight attendants were super chill and the flight was comfortable. They provide passengers with lots of bottles of water (two or more even); yay for hydration!

Pros: "Great crew and staff."
Cons: "Gate team at PHX departure was a bit short and delayed the flight by over 40 minutes while offloading passengers from the previous flight. Also boarded most of the flight before they boarded the Comfort+ area. If I would have known that, I would not have paid for the upgrade."
Pros: "Yes, turned out perfect"
Cons: "Awesome accomodations, delta really cares about your needs. Thank you!"
Pros: "On time and comfortable."
Pros: "Crew were great. Cookie was good. Seat was comfy to sit in upright."
Cons: "Leg room was poor, flight was overcrowded, seatback wouldn't recline, there simply isn't enough width to the seats in the middle of each row. This should be a perk to balance the perk of a window on one side and extra leg room in the aisle on the other."
Pros: "The staff were lovely."
Cons: "no covid-19 precautions were taken. It was a packed airplane didn't feel comfortable"
Pros: "Plane was new and equipped"
Cons: "In first class we had beef jerky for breakfast"
Pros: "Staff was really friendly. Everything went well."
Cons: "Late taking off. Late arriving. Tiny plane, no entertainment system, took everyone's carryon. Had to wait to get carryon back."
Pros: "Crew was great"
Cons: "Last second gate change was confusing and poorly communicated"
Pros: "On time, clean and comfortable"
Pros: "I had a safe flight and enjoyed the movies available to me."
Cons: "Better care of luggage and better customer service"
Pros: "I had been travelling for 2 days with a bad back & everyone was so helpful with my situation."
Pros: "Crew was amazing once again. Friendly and engaging."
Cons: "Atlanta concourse and gates need more work for cleanliness! This is just respecting your customers safety and wellbeing. Unfortunately having customers not being respectful with how they leave the area they were sitting a mess can make your jobs that much more challenging. Trash cans are not far away!!!"
Pros: "Friendly, patient and helpful employees."
Cons: "Nothing could have been better. We traveled economy and were treated like 1st class."
Cons: "No leg room on this plane"
Pros: "Everything was great. Seats, service, flight, crew."
Cons: "N/A"
Cons: "Loved it!"
Pros: "The crew was amazing!"
Cons: "We were delayed by several hours"
Cons: "The exit row that I paid up for, for leg room, didn't have extra leg room. First world problems."
Pros: "The crew was fantastic, and the flight was one of the smoothest I've been on."
Cons: "N/A"
Cons: "I didn't flight because I was tested Covid-19 positive ! I am waiting for AeroMexico to contact me to get and flight back to Minneapolis !"
Pros: "I felt safe on this flight. Middle seats were empty, plane seemed clean, masks, etc. were in place. I flew Sun Country a few weeks prior to this and flight was overcrowded and COVID precautions were way insufficient."
Cons: "This was a great short flight."
Cons: "None"
Pros: "Great crew."
Cons: "It was at a good pace"
Pros: "Precautions taken appropriate"
Cons: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
Pros: "Crew was very welcoming and nice"
Cons: "There was a lot of empty space on the plane I wish they would’ve spaced passengers out evenly."
Cons: "Not a thing!"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Pros: "Everything . Delta is one of the best"
Pros: "On flight entertainment was very good. Flight was smooth and ran ahead of schedule."
Cons: "They were out of vegetarian meal options. Really poor for a six hour flight. Also, the family behind us was atrocious, but that’s not Delta’s fault."
Cons: "I fly regular this was an excellent flight"
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Everything was perfect and most of all ON TIME Thank you Delta!"
Pros: "Movies"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
Pros: "Very friendly crew"
Cons: "Lack of subtitles on available movies & series"
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Cons: "The bulkhead sears had no electrical outlet"
Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Pros: "Entertainment options"
Cons: "Late pickup, then no gate at stopover causing is to miss our flight as we sat on the tarmac. Got on next flight, 5 hours later, the literal last row of the plane right in front of the bathroom, you know, those seats that don't recline? Travelling with a cranky two year old, made pains to select seats for maximum child comfort and it all flew out the window. Arrived at destination and sat, again, waiting for a gate. Signed up for sky miles previously based on good experiences, but this was one lane thing after another. Advice? Don't act like you're doing me a favor when asking people to check bags cause then it's "free"."
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Cons: "Be on time next time"
Cons: "Well, you could have felt that when there is an unprecedented pandemic illness and federal guidance against travel that you don't doubly penalize customers who (1) cannot travel due to the extraordinary public health crisis of COVID 19 and, (2) are devastated that he cannot celebrate his best friend's 40th birthday despite being the thing he looked forward to for months and would love to use a travel voucher in the future when this whole thing eventually blows over. Imagine what your company could gain by being good."
Pros: "Well we made it to our destination and it was on time."
Cons: "There was no kiosk, no one working until 6:30 pm, the employees were rude, tossed our bags carelessly, condescending, nonexistent email communication when trying to precheck and make sure we were set up, the girl making announcements kept messing up and getting mad at herself and stopping her announcement so it was hard to keep track of who was boarding. The seats were incredibly tight - OH and it was ridiculous that after purchasing tickets they then hit you with additional fees - like you have to PAY to pick a seat?! And then if you want to bring a carry on it costs the same as a checked bag?! Nickle and diming at its finest. All of the passengers we talked to from our flight all said the same thing. We will never fly Sun Country again."
Pros: "I’m not sure what I missed when I booked our tickets a couple months ago, we never got email or text reminder for check in. I thought they may just not have online check in option for certain routes. Then we found out people from same flight did get reminder. My husband and I both have globe entry. They did it right when we flew out. On the way back, there was no TSA sign on my boarding pass, so I was redirected to regular line. The plane wasn’t full on the returned flight, yet they assigned seats indifferent rows and way back of plane. I notice there were some empty seats in the front and middle of plane, they packed a lot of people in the back and separated people who traveled together but not paid and selected seats. Is it policy of Sun Country airline? Last time we took Sun Country, they didn’t assigned seats accurately although we paid fee for selected seats. After sending in complain, they did refund the selected fee for my husband. Hope they would see this and improve their ticketing."
Cons: "Seats are comfortable. Flight attendants are giving service and meeting our needs."
Pros: "The plane crew was great!"
Cons: "My husband is still in Boston because he was not allowed to check in. We tried all morning to check in and we kept getting an error message. I then tried calling and sat on hold for 45 minutes before I was disconnected!! I figured we were close to the airport so what’s the point. We dropped off our rental and my husband realized his cell phone was still in the car, he went back for it. Myself and the other couple checked in and went to the gate. By the time my husband got back to check in, he wasn’t allowed since it was less than 45 minutes before take off! The gate agent told me the flight was over sold and he wouldn’t get a seat anyways. The agents could have cared less. Not accommodating what so ever. Now he sits and waits hoping to fly out at 9 pm, it’s not a guarantee. So now here we are home and he’s not. Very frustrating. No one really seems like they want to help."
Cons: "On July 7th, I was flying from JFK to MSP and then from MSP to PDX. Somewhere on the way, Sun Country Airlines lost my bag and they don't seem to have any idea where it might be. I was forced to spend my entire vacation without my bag. It's been 16 days, we called the baggage services office several times, wrote e-mails, even talked to someone in person in the MSP office and yet nobody's able to help. All we got were promises for a call back about the status of the claim, but nobody ever calls or responds to e-mails."
Pros: "The flight was quick and had friendly crew."
Cons: "I was so upset by all the surprise fees involved. I felt completely scammed and taken advantage of. I have flown sun country many times and had no complaints but this will be the last after pricing changes. First in order to check in we had to pay $11 to reserve a seat- that should be a given when you pay hundreds for a ticket. Then the luggage fees were $20 for a checked bag and $30 for a carry on!!! It pretty much forced us to check a bag to save the money, and then they lost our bag. It was a direct flight, not sure how that happens. And the last and worst fee is traveling with a pet, they charged $199 to bring my 5lb dog on board. Nobody even saw her or checked for her ticket, what on earth is the $199 for when the dog fits in a bag under the seat in front of me. I have had to spend $120 before but an average fee is $60. I would have never brought my dog had I known it would cost $400 round trip. I’m so upset and will never fly sun country again."
Cons: "My hand piece baggage was being charge $45. and to check my hand piece in $25. {Bull crap} American airline has one personal item and one hand piece Free. We were sitting in the plane before take off with no air conditioning until we got up in the air. {Bull Crap} I and all my family and friends will stick with American Airline. No more sun country."
Pros: "Thankful that we got there safely; certainly a competent pilot. Thank you!"
Cons: "Crew members were nowhere to be found; couldn't even flag one down to get a cup of water. The sweet lady in front of me,, thought English was her second language, had a crew member raise his voice to her to tell her to sit down, this after 30 + minutes of her looking to and for to get someone to just get her a cup of water so she could take her medicine. I suppose she should've pushed the attendant button but with English was her second language she must not have known this procedure? I asked for a soda and once he brought me the disgustingly warm soda with cup of ice I had to hold it on my lap the whole time because my tray table was broken. Def could tell that my once-favorite airline has switched ownership. I know changes have to be made in this day and age but it was really gone downhill. I gave you a 5-star Yelp and 5 Star Trip Advisor last year and have talked you up to so many people; sure wish I could do that again. :("
Pros: "Staff was genuinely very pleasant and the boarding process (mind you the flight was half full) was fairly quick. Ha - then again, no one really had carry on baggage, so kept things easy ;p"
Cons: "I booked with Sun Country because rates were significantly cheaper than with Alaska and my priority was to book a nonstop flight. What they don't tell you when booking, is all of the fees associated with your flight that you pay AFTER booking. Baggage Fees: Sun Country doesn't allow you to take more than a personal item on the plane without a fee. It's $20 to check a bag (which you pretty much have to do, as their carry on bag dimensions are smaller than the average roll-a-board bag), and $30 if you want to carry a bag on. Per person. So there's $80 gone for my fiance and I, round trip. Seat Fees: Yes, you heard me right - then you have to PAY FOR YOUR SEAT. I'm sorry - what did I pay for when I purchase my ticket?? The front of the coach cabin starts at $25 per seat (including exit rows), $20, $11 towards the middle, and $2 at the back of the plane. Ok, so apparently if you check in online, you have to select a seat and you have to pre-pay for bags. Ok, felt like I was stiff armed here. The fiance and I decided to go with the $2 seats - can't be that bad, right? Boarding and flight crew were lovely - no complaints here. The plane itself, and the additional costs associated in-air...another story. We were going to a wedding, so he had his suit - the flight attendant let us know the plane didn't have a closet (wait, what?!) so we had to lay it down in one of the overhead bins. Don't worry folks - the bins were next to empty across the entire plan (again, wait, what?!) because of course no one wanted to have to pay $10 more to carry on a smaller bag than it would cost them to check a NORMAL bag. One of the two bathrooms was working, and the entire back of the plane smelled like feces was being recycled through the air system. No wonder these were $2 seats. The aisle was full of people standing the whole flight because the plane only had one working restroom. Entertainment? Hope your phone is charged - the planes are old and don't have outlets. The options for 'entertainment' offered for free on larger carriers like Alaska, are $15 per device on Sun Country - so let's say that's another $60 round trip if we each wanted a 'normal' flight amenity. TOTAL - we're now looking at $144 of charges I would never have imagined ON TOP of the fees I had paid when booking. Next time, I'll go with Alaska - I know what to expect, and know there are no real hidden charges anywhere. At that rate, the cost isn't that different either."
Pros: "Nothing"
Cons: "I came before 50min to boarding and they didn’t allow us to board the flight.. the staff said they have closed the gate .we can schedule u for next day flight.. not even next flight.. next day.. what the hell! What had to pay extra 266$ for hotel reservations.. we already paid 1152$ for the air ticket before.... overall it was a bad first experience with sun country airline...I will never recommend to my family and friend in future."
Pros: "The orange juice."
Cons: "No Known Traveler # did not transfer to boarding pass; had to go through regular security instead of TSA Pre. Plane was changed; Got different seat assignment which I paid for. At online check-in I was forced to buy a seat. There was no option to get an assigned seat from Sun Country. After this, plane was changed and my window seat became a center seat. Got zone 5 at check-in even though I checked in within a couple of minutes beginning the 24 hour window. Very unpleasant travel experience."
Pros: "The crew on this flight was attentive and nice. The pilot was talented enough to land in a blizzard. It was a non-stop flight."
Cons: "The seats were assigned at random and virtually no one got to sit with the people they were traveling with. We asked for help with this situation, but I really do not think the flight crew or check-in tried much to remedy. When on the plane the guy next to me was traveling with his family and they were all in separate seats on the plane, including his 8 year old boy, who was crying about it... it was a 5-6 hour flight. The other person next to me was not sitting with his wife, neither was I, it was such a scattered mess, it would've been better to let people just first come first serve their seats."
Pros: "Our first flight was canceled due to snowstorm. Once we were rebooked and ready both flights were great! That’s why we choose Sun Country!!!"
Cons: "During a severe snowstorm Sun Country would not make the call to cancel our flight! Almost everything was canceled at 1pm when they shut down the airport...but our flight and 2 other Sun Country flights. So we had to fight the storm to get there in unsafe conditions!!!! As we watched the storm get worse, we actually had to board the plane! Then we had to deboard when the airport shut down again.. I felt very unsafe! By the time they finally canceled at 5:30 we were barely able to get the last cab from the airport. Sun Country put us in a dangerous situation to save a few dollars by not canceling the flight!! I was a flight attendant for Sun Country for a short time and thought I had seen a lot, but this was a very poor judgement call!!"
Cons: "Very disorganized. Old plane without any updates (tv, plug ins, headrests). Ran out of food options by row 11, which means no other food option for 5 hours"
Pros: "I always love to fly Sun Country. In flight everything has always been awesome."
Cons: "I went to the counter in Denver to ask the gate agent where my seat was (middle or aisle) and if I could get it moved. The agent said he would help me once he was done setting up. I sat there for 15-20 minutes while he moved the ropes around (for the line), set up his mouse, found a mouse pad and set that up, found signs to put up at the desk and made sure they were in the right spot. He was on the computer for a good 5 minutes writing notes on a paper. I waited patiently, but was getting really annoyed that he couldn't look up my seat quick and then go back to setting his desk up. Finally, he took my ticket, did not apologize for my wait or thanked me for being patient, and just said he had no seats. I waited 20-minutes, which then I didn't have time to eat before we boarded the plane. I was extremely disappointed in him telling me he'd help, did not communicate that I needed to wait for him for that long and then wasn't nice enough to thank me for waiting. Incredibly disappointed in this service."
Cons: "We boarded the plane and were all settled in when they discovered an issue with the wing. We all deplaned one hour after we were supposed to take off and got in lines to be re-booked on another flight the next day (10am, not an option for us). Luckily, my partner found a delta flight going out that night so we booked the flight while waiting in the sun country line and ran, just barely making it."
Pros: "the flight was on time to take off, arrived early"
Cons: "I don't like that they board randomly, starting from the back of the plane.. Most people book their seat knowing that they know will board first. The seats were uncomfortable on this flight, the back of the seat was at a weird angle and made noise when you adjusted it. seemed like an older plane. Kid behind me kept kicking and pushing her legs on the back of my seat, slamming the tray up and down, talking in a loud high pitched voice... mother next to her did nothing. Flight attendant told the kid once, to back off my seat with her legs... kid kept it up. made for an unpleasant flight."
Pros: "My bag was a couple pounds overweight, but the woman at check-in gave me the opportunity to move things around to make sure my bag was under the 50 pound limit. There was NO WAY I was paying an extra $50 because my bag was a couple pounds over the limit. I was so flustered after moving things between my bags that I walked away after getting my boarding pass and forgot to pay for my baggage. I went back and apologized, and the woman at check-in was very understanding and polite. Boarding the plane was very quick and there were no issues. I was seated next to 2 unaccompanied minors and the flight crew took very good care of them, which was a relief to me."
Cons: "I tried to check-in online the day before my flight and it said that all seats were already booked unless I wanted to pay extra to be in the preferred section or in the exit row. When I got to the airport, I was not allowed to choose my seat and ended up in the very last row on the aisle, when I had already requested a window seat online. Throughout the entire flight, people (including the flight crew) were bumping into me and my seat or using my seat as an arm rail while waiting for the bathroom. Everything with this flight came with an extra fee. I would much rather fly Delta and receive in-flight entertainment, charging stations, and online check-in where I can choose my own seat."
Cons: "This was a red eye flight and the attendant was the loudest on flight. Constantly walking about and talking loud. Then just when the pilot indicated that we would be making initial descent - I quick got up to go to the bathroom and the attendant followed me, knocked on door and said I couldnt use the bathroom because we were less than 10,000 feet. Then about two minutes later, I hear a toilet flush and turn around and the same attendant who tells me that I cant use the restroom - comes out of bathroom door! She had long brown hair and glasses. So its ok for her to use bathroom but not me? And we didnt even land for another ten minutes!"
Pros: "Absolutely nothing."
Cons: "The people working at the desk at the gate laughing and running around pretending there was no delay. Only announcing the plane had issues when we were supposed to be departing. Waiting an hour later to announce we needed a new plane. Finally leaving two hours past schedule. Arriving to Minneapolis late and missing my connection. Being told to go back to ticketing and they new what was he opening yet they had no idea. Not getting a refund for my checked bag. Having to beg for a morning flight. Behind transferred to a different airline all together. Waiting for luggage that had already been in the baggage claim office for over an hour but no one had said anything. Worst airline ever. No wifi. Flight attendants were rude. Asked for a seat belt extender three times and was only given one when the plane was about to lift off. You're reading that correctly, the plane was moving and I still did not have a seat belt on. Worst airline ever."
Pros: "This was my first trip using Sun Country and the departure and return flights were direct. I would use this airline again. I like their process for boarding flights. The flight staff were kind and courteous. We took off and landed safely (HUGE PLUS)! At the gate, I sat near the counter and saw how the gate staff treated customers. It was evident they cared about their job and the customers they serve. There was a minor issue when 1 of 2 wheelchairs made it to the gate. They worked hard to track down an additional wheelchair for a customer getting off a flight. They treated customers with questions and requested seat reassignments kindly and were clear and composed in their communication."
Cons: "The seat was rather uncomfortable. It was dirty and hard. I was somewhat disappointed that there were no "complimentary" snacks, but if it's meant to kee fares low, I'm all for it. I'll bring my own then."
Pros: "voucher for hotel"
Cons: "Sun Country flight was struck by lighting and was diverted. sun country was not helpful and was confused about theire own policies anddid not offer soIutions. This was a familiy get together I had to purchase a flight from delta that left the same time and was able to make the flight, but was rejected by Iceland Air because they had rebook me for the Sunday Flight without communication. I am disappointed in Sun Country as they did not relay the information that I purchase the flight from Delta that lands that same time. I am disappointed that I was not texted with any update as my email and phone number. I am sad because this was a day I lost wiith my family that I have not seen for years. This is time lost that cannot be returned."
Cons: "First, it took an hour to board the plane. If you loaded back to front this could be alleviated. Then the seats are horrible. Hard, short seated and no room. Paid for a cold cheeseburger. What's up with that? Held on to garbage they refused to take until after we were supposed to prepare for landing and got yelled at to put my tray table up even I had just gotten rid of my garbage. It was rude since some other attendant had just refused to help me. Now I sit here getting gassed by them having opened up the back of the plane while we are still stuck on here."
Pros: "Everything"
Pros: "Overall it was good but the airlines want more more moneyif you pay close to $1000 you should get free movies not have to pay $12"
Pros: "Good people. very full flight"
Cons: "air travel is what it is. It doesn't seem that difficult, however, for a carrier to distinguish itself with some personality and some personal attention."
Pros: "We got a good deal from Frontier Airlines, and decided to try them out. I can say never will I do that again. Our flight was cancelled and they were awful to deal with, leaving us stranded in Orlando. I booked a flight with Sun Country and everything went smoothly with Sun Country. I even was interviewed by the news and told them that we were happy to be with Sun Country- so hopefully that gained you some more business. The crew at the ticket desk, the pilot, and all the flight staff was wonderful. They made an awful day so much better. I am very happy that we were able to find a flight back to Minneapolis with Sun Country. We will for sure fly Sun Country from now on."
Cons: "Only negatives were having to pay for a checked bag and also the seats seemed more narrow then what we were used to. The arm rests didn't go up all the way, so that was slightly uncomfortable. Other than that, we were very pleased."
Cons: "Everyone knows that traveling with a child is tough, but most of us have to do it. All the passengers were very empathetic and trying to help me entertain my child and the flight attendants on both flights to and from were so rude and judgmental with me. They made a tough flight so much more emotionally draining. They gave me looks, as I was walking my child (the only thing that made him happy) they'd say "Where's your seat??" and make us go back to our seat whenever we were up trying to get him to calm down. No turbulence or anything. It was a nightmare! I've used Delta in the past and they were so much more accommodating and helpful."
Cons: "Couldn't check-in online due to unknown "server error". The guy at the airport said they had a system failure the previous night - no info on the site though, so we've lost 45 minutes retrying check in online. The plane itself was definetely not renovated for quite some time (the interior). Not too comfy seats, but had worse. Boarding was a bit unusual - they're splitting the passengeres to maaaaaany groups - military, no carry-on luggage, disabled, with kids, with carry on to put under the plane, first class and finally the regulars... Not sure if that actually speeds up the process, seems officious.."
Pros: "It was less expensive than the other last-minute options I had."
Cons: "The staff and crew were rude from the minute I checked in to the minute I deplaned. The woman at the check-in counter was upset that her printer was malfunctioning and instead of apologizing to the guests being delayed from boarding their flight, she rolled her eyes and grunted at them all. I went out of my way to pack a carry-on sized bag for a week long business trip and was *forced* (not asked) to check it in because the flight was full. The woman at the gate couldn't have been more rude about inconveniencing me and making me late for my first meeting of the week (due to waiting for my checked bag at the wrong carousel--which the crew directed me to). The second leg of the flight, from Minneapolis to LA, was delayed, and my seat/flotation device on that plane kept detached while I slept. Just a nightmare start to finish, and I will never fly Sun Countey again."
Pros: "The seats were comfortable and the staff friendly."
Cons: "A few complimentary snacks would have been helpful, as I started getting a headache from hunger. We sat in the Tarmac for an extra hour before we left. Also, some began-friendly options would have helped."
Pros: "I understand some technical difficulties are unavoidable within the airline industry, flight staff was very courteous and apologetic of the circumstances."
Cons: "Over an hour flight delay due to defective equipment on the aircraft caused me to miss my connecting flight. Not unusual and understood that these things happen they assured connecting passengers they were working on rescheduling tickets at the next airport. When we arrived things went a little haywire as the majority of passengers had connecting flights and we all had to wait as we explained the situation to the attendants and they made phone calls to get flights rescheduled. There were no flights to Denver with Sun Country that day so they transferred me to Southwest. Again, still trying to be understanding but at this point Southwest put me on another connecting flight to Chicago that didn't leave for over another hour and a half. Then I would finally be able to get a flight into Denver another hour after that flight landed and transferring planes. The fun didn't stop there either, my heart dropped when we had to de-plane the flight to Denver from Chicago because there was a problem with the weather equipment. I was so afraid that the nightmare wouldn't end, I was exhausted from being at the airport so early and having to transfer planes/airports so many times. Thankfully Southwest had another plane the same size that we we boarded within a reasonable amount of time. Whether it's just bad luck or Sun Country could be doing a lot of things differently, I have to say, I will not be flying with them again."
Cons: "ON MY WAY BACK HOME FROM MSP AIRPORT. I GOT TO THE AIRPORT AT 2:10 PM MY FLIGHT IS AT 3:05 PM. I GOT TO THE COUNTER TO CHECK IN TO MY FLIGHT THE PERSON BEHIND THE COUNTER IS TELLING ME THAT YOU CANT CHECK IN YOU ARE LATE FOR YOUR FLIGHT. I TOLD THEM I CALLED LAST NIGHT TO CHOOSE MY SEAT I HAD CHECK IN AND THAY ARE TELLING ME NO YOU DID NOT CHECK IN. I TOLD THEM I HAVE ONE HOUR BEFORE MY FLIGHT HOW AM I LATE!! I TALKED TO THE MANAGER AND SHE IS TELLING ME THE FLIGHT IS LEAVING 10 MINUTES EARLY. I TOLD THEM NO ONE INFORMED ME THAT THE FLIGHT IS LEAVING EARLY. THEY DIDN'T LET ME GET ON MY FLIGHT. I WAS AT THE AIRPORT ONE HOUR BEFORE MY FLIGHT. I HAD TO TAKE ANOTHER FLIGHT TO SAN FRANCISCO THAN PAY $300 FOR A FLIGHT BACK TO LOS ANGELES. I REPORT THIS AIRLINE TO THE BETTER BUSINESS BUREAU BECAUSE THAT IS A JOKE I GOT TO THE AIRPORT 1 HOUR BEFORE MY FLIGHT AND I CANT GET ON."
Cons: "Went to check in online and the only seats that were supposedly available were "premium" seats with an upcharge. Obviously a scam to extort more money from their customers. Their app wouldn't allow me to check in otherwise, since I couldn't pick a seat without paying an upgrade fee. We called and waited an hour on the phone, then were told we had seats, but to get to the airport three hours early to pick seats. Got there three hours early and got our seats. This is why I'd rather drive most of the time. If I can drive it in less than 20 hours, I skip flying because it will take at least ten hours to fly by the time you factor in debacles like this, stops, and missed flights. Just not worth it."
Pros: "Direct flight, the gate was close to the security checkpoint in terminal 4"
Cons: "This plane had an hour plus delay. I know these things happen, especially on flights later in the day, so it's not that the flight was delayed. The entire Sun Country staff was unacceptable. First, the airport staff wouldn't tell us when we were boarding or the updated departure time after the first delay. We ended up boarding 15 minutes after the posted departure time with no warning or notice. Once on the plane, the flight crew wouldn't give us a take off time (such as how many planes we were behind in line) or our arrival time in Minneapolis."
Pros: "The San Francisco based crew and customer service was very welcoming, friendly and accommodating."
Cons: "On the return flight (out of their hub airport!), their online system failed so it didn't capture that we had prepaid both our checked bags nor our seat selection. When we arrived at the ticketing counter they were essentially accusational about the issue. We showed the confirmation page on our cell phone and even logged into our mobile banking app to show them and still had to argue about paying again. On top of that, they acknowledged the system was having issues and would do absolutely nothing to help us get seats together (my husband and I), let alone anywhere near what we had selected during the online check-in process (we paid extra for an aisle and middle towards the front of the plane, and they gave us two middle seats in the back of the cabin). There were four empty seats in first class, and they wouldn't even bump up a frequent flyer to give us seats together in coach. Not once did anyone apologize, ask how they could help, or just try to be helpful. Both "managers" were clearly poorly trained in handling these situations and defensive and dismissive (walking away while we were speaking). They didn't even offer a free meal voucher. Nothing was done to help rectify the situation. It was honestly shocking how terrible of an experience it was - no indication that they felt we were a paying customer. There were so many little things they could have done even without changing our seats that would have made the situation better. I will never fly this airline again, out of principle, and will absolutely share my experience with everyone I know. If someone from Sun Country reads this, the managers' names are Oniekey Brown and Jolynn Carpenter. I would suggest your management chain have a conversation with both of them and highly suggest training."
Pros: "Nothing. The experience was awful"
Cons: "The flight got delayed by over 4 hours without explaination as to why. There was no one to ask at the counter. When I called the number they said the wait time was 30 mins to speak with a Rep. As I was waiting and automated system started talking, saying the reason you have a longer wait than expected time is because Sun Country is trying to incorporate new innovations. You're reaction might be it's crazy and you're right it is. After all this I waited quietly the rest of the evening. Came time for on boarding, the team was highly UNTRAINED. I watched them switched TWO mothers with infants from line tonline multiple times the lines got out of control people were literally jumping lines. No sense of leadership nor organization. Literally take this as a warning from someone who has had multiple bad experiences with the same airlines in the last year and half. I am done with Sun Country!"
Cons: "It was a pretty unpleasant ride, I arrived only to find that the size listed for carry-ons on their website was inaccurate se ended up having to check my bag at the gate for a 25$ fine and had to pay another 20$ on the way back. Really expensive especially for a college student who can barely afford it on top of the nearly 500$ ticket. Definitely not worth that especially if they scam you into paying for checked bags. I don't know if it was just this one flight but I don't plan on flying Sun Country again. Horrible experience."
Cons: "Sharing a single gate with 3 airlines leaving at the same time is I'm sure not what anyone wants. Departing time was supposed to be at 1210, instead we took a bus to I think Mexico to board the plane then we taxied the plane all the way back to LAX and took off at 218 (well documented time). I was late for work so I was let go, my wife left me and took our 4 sort of intelligent kids with her. I'm just glad I could write this review before my phone services are shut down do to lack of funds. At the end of the day things could have been worse but I'll survive. "Just keep swimming"-Dory"
Cons: "Did not eat or have entertainment on the way over so you could say NA."
Pros: "Sun Country has a system which promotes smooth boarding. First to board are for those with special needs requiring more time (families with kids, etc.), then the first class passengers, then those without carry-on, or who are willing to leave their carry-on as gate check, then for the first 10 rows, and then the back rows, and then everyone else. This seems to work fairly well since it minimizes jams associated with front row seating first, as well as seating those who have large carry-ons."
Cons: "The only thing is that they should emphasize more that those who board first because they do not have carry-on, but just personal bags, should place those personal bags under the seat rather than use that to board first and then take up valuable space in the overhead compartment. I saw people board first claiming only personal bags, and then they would deposit their bags towards the front in overhead compartments, or they would just put their bags sideways in the overhead--taking up twice as much space as carryon bags going in lengthwise."
Pros: "I haven't flown Sun Country for many years because I couldn't get directly where I was going on that airline. I was so pleasantly surprised on both of my flights--non-stop to and from SFO from MSP--at the cleanliness of the plane, the comfortable seats, the tiny bit of extra knee room made all the difference for me, a long-legged woman of a certain age. The passengers were assigned seats mostly on the aisle and window, giving us an empty middle seat for space and separation of space. That made so much sense. On the flight home, I was not feeling well, and I talked with a Flight Attendant who allowed me to take on of the several empty rows (it was a red eye flight) so I could lie down for a couple hours of the flight. Again, common sense, as the rows were empty, but such a caring gesture. I will sing Sun Country's praises and check their routes first before I make any other arrangements for flights."
Cons: "I booked this flight almost 3 months early and still was not able to sit with my travelling companion. I do not wish to pay extra for preferred seating, but think it's unreasonable not to be able to choose seats at the time of booking or during online check-in the day before. The gate representative informed us that there were lots of seats available and would reassign us neighboring seats, but did not do it after all. Very disappointing. Also, I asked for an aisle seat due to having claustrophobia and he did not accommodate that request either."
Pros: "Customer service that includes reservations Mexico, Cancun gate agents, wheel chair persons MN, flight crew and ground agents, wheel chair person. We had to change our flight because wife became ill in Mexico. Sun Country made a difficult trip easy. We are so very grateful to all the employees we came in contact with. Sun Country is amazing. in our book. I looked around wondering if they were only treating us so well. No, they treated everyone well in Mexico. Thank You Sun Country"
Pros: "All of the staff from the ticketing agents to the flight crew were just wonderful. I just flew by myself with my infant son for the first time and it was far from traumatic thanks to the helpful crew."
Cons: "I was a little bummed that after I had payed for my bag over the phone because I was scared I might be charged more if I payed at the airport (Spirit Airlines has left me leary of baggage fees), the lady at the ticketing counter informed me that because of my military status I was eligible for my first bag free, but unfortunately could not refund me. (I totally understood) However, knowing this now does make us even more likely to fly Sun Country in the future! Thanks, Sun Country, for supporting our troops and their families!"
Cons: "Flight was delayed 6 hours and didn't get home until Midnight on a sunday. They only offered a cheeseburger for a meal, and didn't have any other options for people with allergies like gluten free because they "ran out when serving the back first who got both a burger and side. When asking the flight attendant if there was any other option because of my allergy she rudly stated she had "a cheeseburger or a burger with cheese". We were not contacted about our flight until we were checking in at 10 am and the attendant at the airport said they knew at 7 am that the flight was delayed, we could have spent the whole day with our rental car checking out more sights but had already turned in our rental so couldn't go back."
Pros: "The seats were comfortable and even in the last row my seat reclined. Flt attendants were great!"
Cons: "Offering hamburgers as the main meal item for sale on an 8am flight that was over 5 1/2 hrs long wasn't seem like a good idea. I can't quite buy a cheeseburger at 9am. No other sandwich options were available, only crackers , chips or fruit... nothing substantial. Not checking the size of carry on items when handing out boarding passes or when allowing people to board is a bad idea. Please enforce carry on size limis. Allowing people to carry on full size luggage really makes the boarding process diificult."
Pros: "I was traveling with a sick passenger and the crew was so accommodating and helpful. They really made the experience so much more enjoyable."
Pros: "Quick boarding. Once started."
Cons: "Plane personnel could be friendlier. They were not rude but seemed to not engage with travelers much."

Stingy

Better food please

Very pleasant.

Check-in was a nightmare. At least half the self-serve kiosks were out of printer paper so were out of service. It was chaos. No one was directing traffic, so you had to hope you were in the right line. We finally got to a kiosk and checked in, and printed one bag tag for checked baggage. We were in line to drop off the checked bag, and the lady working that station just walked away and didn’t come back. After we waited a bit, another person in line went to ask at the nearby counter if the bag check person was coming back, and she wasn’t, so we had to find a new line and wait all over again. Once we got our bag dropped off and our tickets, the rest was easy. The security line went quickly, and the terminal was clean and nice. Our flight was great and the flight crew was excellent. I think if someone had kept up with the kiosk printers, a lot of the check-in headaches and stress would have been solved.

Delayed 1 h 40 mins

Pros: "Professionals"
Cons: "I want real Foodservice for the prices that we pay. Don't give me the covid-19 excuse"
Pros: "Organized boarding"
Cons: "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
Cons: "Free WiFi"
Cons: "Free WiFi"
Pros: "Fast transportation"
Cons: "It could be better if the pandemic was over, I think everything could be better."
Pros: "Everything was clean and new feeling"
Cons: "Food on offer was uninspiring."
Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."
Pros: "Flight on time!!"
Cons: "Cramped space, no leg room. Seat 17A won’t recline"
Cons: "App continued to crash. Couldnt watch movies."
Pros: "The crew was friendly, the seats were comfortable, no complaints about the flight."
Cons: "We got to the gate and I had to use the bathroom, we waited for the jet bridge to be place but there was a malfunction. I had to get up despite the plane not parked at the gate."
Pros: "the crew was amazing and the seats were awesome"
Cons: "on this trip nothing"
Pros: "The was plenty of leg room."
Cons: "One flight attendant was pretty unfriendly."
Pros: "Crew"
Cons: "The delays due to software"
Pros: "It left on time and arrived on time"
Cons: "Service, comfort and food as I would rate these below 0 if there was that option."
Pros: "Safe flight"
Cons: "On time departure and arrival."
Cons: "5 hour delay including multiple gate changes, being pulled off the runway and poor communication"
Cons: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Cons: "Flight delayed because the crew arrived late the night before. This created a chain of events that got me to Newark 7 hrs later than scheduled."
Pros: "Boarded on time. Concierge met me at baggage check to direct me to the queue I needed. (Two days ago, no concierge, and I spent 15 min in the wrong line to check a special-handling bag.)"
Cons: "25 min to get from late push-back to throttle-up. Late arrival at destination."
Pros: "not much, on time, but that is a low standard of something to like"
Cons: "Crew attitude,"
Pros: "Our seats were booked by a cruise line and were not together on this flight. When my husband asked, the gate agent was able to seat us in at least the same row."
Pros: "New onboard entertainment"
Cons: "The trip is still ongoing 6 hours after it was to have been over and we still have a couple more hours to go. I understand that things happen, but most of the problems today seem to have been preventable. First, our plane in Lihue was delayed for over 3 hours because they could not get a working fuel truck to fill the plane. Three hours? This caused us to miss our connection in LA, although just barely. We had to wait onboard so that we could use the same gate that our outgoing plane was departing from. If we had just been sent to a different gate we. Oils have made our original flight. So, they put us on a flight to Chicago because there were no more flights to Minneapolis. Then, once in Chicago the incoming plane was delayed and we sat on the tarmac for 40 minutes before deplaning. Then after an hour delay we were told the crew was on the ground and we were boarded. Sat in the plane for another hour, then we’re told we were still waiting for crew members that were delayed so we deplaned again. Another 90 minutes past and we got back on the plane and sat for another 45 minutes. We are finally pulling away from the gate. Hallelujah!"
Pros: "The touch down at MSP. Was sitting over the wing and barely felt it."
Cons: "Was told carry on needed to be checked because there wasn't any more overhead room for my 9X14X16. So then I had to dig through it at the gate to remove lithium batteries and it took an additional 20+ minutes at MSP to get to baggage claim/wait/claim bag. There was plenty of room in overhead storage for my bag."
Cons: "Rude crew"
Pros: "The un seat entertainment"
Pros: "Reliable and efficient."
Cons: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
Pros: "Perfect quiet comfy flight"
Pros: "Crew was friendly and provided good service."
Cons: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Pros: "Arrived 30 minutes early"
Cons: "We had to wait 40 minutes in the runway before parking at the gate."
Pros: "I really like having the ability to upgrade to a more roomy seat the most. I am 6 foot 1in and leg room is so very important to me when i fly, it the difference between a good experience and a great experience. For just a few more dollars i was able to enjoy a great flight."
Cons: "I don't like not having the movies to watch on the back of the seats, although i do understand the cost cutting reasons. It's not a problem, just saying."
Pros: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Pros: "I like it was fast and smooth"
Cons: "Not too much space in the plane"
Pros: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Cons: "The crew was awesome. We were early arriving. More leg room this flight and I loved the in-flight entertainment games. Also charged area was good for phones. Didn't like having to pay for Wi-Fi onboard."
Pros: "I have traveled first class with other US airline, and in comparison, American First Class in this trip was just ok. Is like they work right on the below line on Customer Service for First Class passengers."
Cons: "No entertainment, food selection very limited."
Pros: "Again the wheel chair attendant was helpful, patient and considering we were not feeling well, assisted us at customs. We are seasoned travelers and this is not usually how our travels usually go. We appreciated the wheelchair services, the flight attendants."
Cons: "Had 2 plane tickets to Puerto Rico for my mom funeral But all the sudden my dad passed away one week before the date Iso a have to change the date They did charge me $200 and the other ticket was for my friend was my support he couldn't go cause he's job So I call and they said yes that they gonna help me with the refund all I need is a dead certificate so I send it the papers by email Now they telling me that they can't gave me the refund All my brothers and sisters didn't have no problem with South west air line and other airlines they understood the problem And they did everything without problems Worst service ever Not flying with them ever again"
Cons: "I traveled with this carry on for numerous flights and for the last three legs of this trip w/of having to check it. For some reason they made me check it. because I had to spend time at the baggage claim carousels I almost missed the last train of the night back home. Fortunately all is fine, but it caused unnecessary stress."
Cons: "After having my flight delayed 4 hours causing me to miss my connection, I was placed stand by on a different flight through another city so I could try and make it home on time. I was the first person in line for stand by, but the flight was full so I knew it was a long shot. Waiting at the gate, I was excited because one person didn't show and they were giving him a two minute wait time before I could board. During this wait time a woman passenger came over and said she had just been given a ticket change at the gate counter. The agent at the gate was furious because the flight was sold out and said the woman should not have received a ticket, but should have been placed on stand by. She went over and scolded the other agent for this mistake. Okay, so she should've been placed on STAND BY behind me in line. After the unprofessional arguing between the two agents, they both admitted it was a mistake and she should be second in line for stand by, BUT they did not honor this and placed her on the plane bumping me. Needless to say, I missed my connecting flight because of this and extremely inconvenienced my family and in addition had to pay an extra 75 dollars out of my pocket to keep my dogs at their kennel an extra night because I arrived home 5 hours after expected. I understand that flights end up getting delayed and the agents are doing the best they can to accommodate travelers, but admitting a mistake and not fixing it to make it right is unacceptable. I notified American Airlines of my situation and only received a form letter with enough miles to get me 1/8 of a flight. I don't even care about the miles because I don't plan to ever fly with them again, I want the money for the dog kennel I had to pay extra. I was visiting my husband who serves in the US Army causing separation from our family for long periods of time and this extra headache and expense due to the mistake of American Airlines was disheartening."
Pros: "More spacious seating."
Cons: "All ofd the overhead bin carry on luggage left no room atg all by the time we boarded So hence the leg room was very crowded. When will the airlines stop the ridiculous over use and abuse of carry on unchecked bags?"
Pros: "The crew's response was better than expected."
Cons: "Snacks were a bit too expensive."
Pros: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Cons: "They got us off the plane to get on a another plane there for we were delayed"
Pros: "It was great."
Cons: "Everything was good."
Pros: "The flight to Miami was changed to Chicago but it was still comfortable. The seats were nice and having overhead tv was still nice."
Pros: "Awesome plane, clean"
Cons: "Pilot didn’t speak the whole flight, only the crew. Better boarding by groups more distributed. Group 5 felt like the whole plane was boarding in one group."
Pros: "The crew was great."
Cons: "There were no phone chargers and no snacks."
Pros: "Typical flight"
Pros: "Nice crew, clean plane, and they had soda and coffee!!!"
Cons: "Full flight, not spaced out like I thought it would be."
Cons: "The crew overall. Many of them seemed overwhelmed and bothered to be there. Were not helpful and did not try to create a safe environment."
Cons: "Well organized operation, conscious of the risk and hazards passengers and crew members are exposed to when traveling."
Pros: "Crew was nice friendly and helpful."
Cons: "Free food. This was a three hour and 55 minute flight. You could at least give a sandwich. I don’t fly often but, I was with a group of us. I take snacks everywhere I go so I was not humbug it would have been nice."
Pros: "Respect and support"
Pros: "I appreciated that the airline put us up in a hotel, gave us vouchers for food and bumped us to first class, however not all of us even got on this plane. My wife is on standby while my daughter and her friend go with me at 6:20 AM, my work de is scheduled for 7:45 flight. We’ll see but I’m not holding my breath."
Cons: "See above..."
Pros: "Standard beverage and small snack service"
Cons: "The flight was delayed for a half hour. No one announced anything about the delay until we were almost leaving. It would have been nice to at least share what was happening and when we could expect to leave. Delays are always frustrating but especially so late at night and when no information is given."
Pros: "Our family was able to sit together"
Cons: "The flight left late It arrived late and we sat out away from the gate for 15-20 minutes before getting up to the gate to deplane."
Pros: "Basically realized that I won’t fly again if it’s not first class ."
Cons: "When the flight attendant was serving the food, he hit my knee with the cart, I got mad of course because it made no sense that he was pushing the car from behind towards he back of a plane. That can’t happen. I can’t “seat back and relax “ if I need to be worried about getting my knee hurt."
Pros: "Standard, quick domestic flight home. Nothing special."
Pros: "Really disatisfied"
Cons: "the poor attempt to help me when they canceled my flight 3 times"
Pros: "Crew very good"
Cons: "Seats not very comfortable"
Pros: "Traveling from SJU to GSP, my mom got to the airport in SJU for her 1am flight. To find out it had been canceled. No call or email before hand, the had to wait until 2am to change the flight and get a hotel voucher. After that, next day they board the plane and de-board the plane due to mechanical problems. Another night and just a couple of 10 vouchers. She never received an explanation or recompense for loosing part of her trip in the san juan airport. This is the second time ahe has gone thru this in the same year with United. Awful experinece."
Cons: "No warning for cancelation. No explanation of what is happening and no effort to make it better."
Pros: "Was clean and nice"
Cons: "Everything was good"
Cons: "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
Pros: "The crew Personnel was courtesy and there were friendly."
Cons: "I didn't like the process of me having either laptop or some kind of computer to see the TV set because I can't afford that and that's why I had to be looking side-to-side to watch TV also changing to Gates when I got to Chicago I had to change three gates C24 B6 and B2 it was too much changes in a short time that has to be improved."
Pros: "The attention of the captain with the passengers and that we arrived 10 minutes before"
Pros: "The crew were very polite and friendly"
Cons: "The only thing I didn't like was the seat were to small."
Pros: "NOTHING"
Cons: "EVERYTHING~"
Pros: "I got some unexpected exercise running to three different gates that turned out to be wrong yet UAL sent the entire plane to each gate only to send us back to the initial gate."
Cons: "Apparent lack of planning and coordination on part of UAL when confronted with mechanical problem in initial plane."
Cons: "I have never flown United before. This being mg first time attempting to, has lead me to believe that I will never choose united airlines. After boarding my early morning flight from San Juan to Houston, all passangers were seated we were at a stand still for 2hrs before being instructed to depart the plane. We were sent back to the service desk for rerouting. This line was also an hour and 1/2 long . Fortunately I was able to transfer to another airline, but this overral experience with United was horrible."
Pros: "Didn't crash"
Cons: "Booked two seats at same time and they weren't by one another. Plane was not full so asked ticket counter if they find two seats together but did not want last row because seats don't recline. Clerk said those were only seats together so she she said she'd move us to exit row (still separate middle seats). However, seats were not actually exit row and they did not recline. So we simply got moved to separate middle seats in a different, a row that didn't recline."
Pros: "Nothing"
Cons: "Everything"
Pros: "It was quick to checkin but considering we were one of the few flights it should have been that way."
Cons: "No snacks were given to my kids cuz they were sleeping, the plane was freezing took a lil while until someone finally listened to the complaints and turned the heat up. No one was able to give us direction at San Juan airport all information desk were closed. It was a very stressful frustrating time at the airport. We were flying with 2 young kids at 2am and there was no body there to help, anyone we asked question we were given the wrong info not pleased one bit."
Pros: "I survived."
Cons: "Just before takeoff we had to abort and the crew slammed on the brakes. It was entirely frightening. We sat on the runway for a long time after that while the crew did not have clear answers for what was happening or why. Several things happened while we were on that plane that were unnerving for the passengers. So much so that at least one passenger threw up. Very scary. We did end up taking that plane on to our destination two hours later, but it was the worst flight experience of my life."
Pros: "Friendly crew, easy, quick boarding. I had gate checked my bag. Upon arrival, it wasn't brought up with the others. A ground crewman said he would find it. After a few minutes he returned with my bag, thanked him profusely, he saved the day for United"
Cons: "I am tall and don't fit the curvature of the seatback plus the padding of the seat pan was too hard"
Pros: "Nothing!!!"
Cons: "There was a very large couple sitting in seat to my right. I'm 6'3 250 so not small. It had a rear bathroom and I had people banging on me the whole flight!!!!!! She could have moved some people around!!!! The worst flight of my life!!!! It's about customer service."
Pros: "Nothing even went i got thete 55 minute early they didn't allow me to board the plaine i wad sent to anothrr airline and i. Still stuck in north carolina to 10:00 pm went i could been in my bed by now no more united for me."
Pros: "Nice new plane"
Cons: "We were not seated together and had to pay 84 dollars to get preferred seating together and this was booked 2 mos ago???"
Pros: "The crew was very considerate and nice to all passengers."
Cons: "It took forever to board and people had to move because the plane was unbalanced. That shouldn't happen in 2016."
Pros: "First of all, the crew was amazing. I had just been traveling for about 20 hours and I had a seat towards the back of the economy section. After traveling that long, I was getting antsy to be at my destination, and I asked the gate agent if she could bump me to a row towards the front of economy- thankfully the plane wasn't full, and she was able to! It's the little things like that, that are what make me fly United. Also, the cabin crew on the flight was great! Of course, the economy section of the plane wasn't an ideal amount of space, but come on- it was an hour flight, and they did a good job of trying to spread people out so that the rows weren't packed."
Cons: "Boarding took a little longer because the plane was being cleaned. I believe they said the overnight flight got in a little late and they still had to clean the plane. We boarded late, but still got to our destination early. Negative turned into a positive- you can't beat that!"
Pros: "Everything"
Cons: "I have no complaints so far"
Cons: "The transportation service demands tips, and they sit around waiting to be called instead of being alert and close by to those in need. Also there were broken seats in the plane. There are no flight specifications for travelers during the flight in Spanish. I also have a complaint since I am a diabetic and no food or drinks were offered as opposed to other flights I've been on."
Pros: "The Crew. Honestly I hope United doesn't mess up the one thing going for them."
Pros: "The flight attendants were great, and the in cabin experience went smoothly."
Cons: "It took over half an hour, for the plane to depart from the runway. In addition, the gate was changed three times without overhead announcements from O'Hare."
Pros: "It was my grandson's first plane ride. They let us board early because I was managing two carry on suitcases. The flight was smooth and he loved the apple juice. He learned so much by looking out the window and seeing the ground and the clouds."
Pros: "Staff was friendly and professional."
Cons: "N/A"
Cons: "The space between the seats, so small. Every time someone next to you needs to get out you have to get up too. So annoying. And the restrooms were not clean."
Pros: "That the plane actually took off and landed fine."
Cons: "Flight delayed almost 2 hours. I booked this flight on this airline as my previous flight on a different airline was delayed over 7 hours."
Pros: "The flight attendants were courteous and kind, even with the issues with our departure."
Cons: "The flight was delayed over and over again due to "late crew" and after 2 hours, when we finally did board, we sat on the plane for over an hour before taking off."
Pros: "Price was good. Flight attendant was particularly good and promptly checked and verified I had a wheelchair secured for Mpls. Alll flight attendants held positive personable attitude. Arrived on time"
Cons: "One of the crew members was very mean towards some people I was sitting near. They were older and didn't realize that once we pushed off you had to remain in your seat and she came and told them they were breaking the law and would be arrested for standing up, in such a nasty tone they didn't say another word the whole flight. When we were offered something to drink they declined. I jumped out of my seat realized I forgot to ask where the bags were placed that were collected on the jet bridge and went back to ask if they were in baggage claim or not and she yelled at me for turning around and told me she could not speak me because I had exited the plane already."
Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"
Pros: "Flight was very quick and comfortable once we took off."
Cons: "Delay once boarding was finished with a long taxi period. Plane was over-fueled and had to be defueld while we were already seated."
Pros: "Boarding and deplaining went smoothly"
Cons: "Rear seats didn't recline and we're not as comfortable as other passengers"
Pros: "Seats were comfortable, the video entertainment was top notch, bathrooms were very roomy compared to other planes and flight attendants were nice to us. I only want to ride on these style planes from now on. They also were quick to connect the gate bridge which is important to me. I couldnt believe that I actually wanted the flight to be longer to watch more movies."

I liked nothing! The way they run things!

Pros: "The flight was only 3 hours?"
Cons: "Communication about the delays. More attendants working at night & more food/drink options open later."
Pros: "Price and convenience."
Cons: "There was a very loud mom and her 5 kids and they got moved up to where my son and I were in the front. I paid for those seats and really was annoyed that they "upgraded" the kids family for free. Especially considering how loud they were."
Pros: "i got to sit by my friend"
Cons: "during a pandemic you’d think people would be spaced out but there were people coughing all over me and i’m literally going to visit my mom and if she gets sick she’s going to die"
Pros: "Crew was amazing!"
Cons: "Social Distancing"
Pros: "Ok."
Cons: "Nothinh"
Pros: "Yes"
Cons: "No"
Cons: "Crew was snarky towards passengers. Short tempered and just seemed bothered by people."
Pros: "Frontiers seats are very uncomfortable, but it was a short flight."
Pros: "Nothing"
Cons: "Everything"
Pros: "a320, arrived early"
Cons: "very inconvenient terminal - make shift terminal and boarding - had better in third word airports"
Pros: "Cheap ticket."
Cons: "2 hour delay, packed flight."
Pros: "Great price. Great staff."
Cons: "Nothing"
Pros: "Crew was first rate..."
Cons: "One hour late taking off but understandable..."
Pros: "Crew was great. Fast on and off. Pilot did an awesome job despite the weather. Great price."
Cons: "Plane inside was dirty."
Pros: "Flying"
Cons: "No snacks"
Pros: "Everything was fine for a no frills airline. Just be sure to bring your own water. You only get one cup, and if you sleep through water service you are out of luck."
Pros: "They got us there and the flight crew was again pleasant."
Cons: "The 1/2-hour delay out of San Jose, followed by a 3.5 hour delay in Denver. The gate staff and the Customer "Disservice" staff that were condescending, rude, and knew nothing about why we were delayed. "It just says station delayed. I have no idea what that is. We'll tell you when the new departure time is when we know it." The hours without any update of status so we had no idea if we could leave the gate area to get something to eat and drink. The gate agent who stared at the passengers like each was a major inconvenience to her day while she chatted with the tall good looking passenger and was all smiles. Loved getting home at 2am rather than 11 pm when we were supposed to arrive. Made that 2 hour drive home so much more fun! Thanks, Frontier!!"
Pros: "It didn't break down midair."
Cons: "Thee most hard seats ever. City busses are more comfortable. I travel often and this was a very last minute trip so I booked it, I've never seen seats like that on a plane. The tray table is super tiny, I'm a 5'9 woman and my knees were almost touching the seat in front of me while I was sitting. Both flights were delayed for maintence issues. Plane was extremely, old, worn and dirty. Thankfully it was only an hour and a half flight but I'm still sore it was so uncomfortable. I literally think inmates transferring prisons would receive more comfortable accommodations."
Pros: "Leg room was surprisingly adequate."
Cons: "I paid for front row seats. Flight was delayed 1hr. When we arrived at the gate they told us they had given our seats to other people because we allegedly were late."
Pros: "Very nice crew."
Pros: "I bought my one way ticket from DEN to MSP for less than $10 bucks. How did I pull this off? - I bought it from a gate agent AT the airport (thus avoiding the convenience fee that comes with buying online) - I did not check a bag - I brought a small bag that was considered a "personal item" (this is free, but there are some very important sizing restrictions to check on their website. If your bag is too big, you WILL be charged a lot more) - I did not select my seat, or the seats of the people that were traveling with me (they ended up putting us all together, anyway) If you look at any of the other reviews that complain about Frontier (or Spirit, who pretty much has the same business model), you can tell these people hadn't prepared for the "ultra low fare" experience. With a little homework (and legwork!), you can save your money for the best part of your vacation... relaxing at your final destination!"
Cons: "The padding in the seats is very thin, but, again, you get what you paid for!"
Cons: "Charges for both carry-on and check in bag. Charges increase by when and where you check your bags. Carry-on bag more of a charge. No one at check in counter when arrived. Waited 1/2 before anyone arrived, and this was during the late afternoon. Frontier ticket appears cheap until I added my luggage and picked my seat...adding an additional $80 to price. Then to find out the person next to me only paid $70 for the same ticket. My ticket at least 4 times more."
Cons: "No Internet but yet they have internet to run my visa for drinks"
Pros: "Crew was friendly and welcoming."
Cons: "Wished I was aware of the charging for carry-on policy. Flight ended up costing me a additional $90 ($45 each way). I picked this flight because it was the "cheapest," turns out it wasn't. Also ridiculous that they charge for any beverage other than tap water."
Pros: "Flight was on time."
Pros: "The crew was courteous and professional."
Cons: "Paid for ticket only to discover I pay extra for seat, checked baggage, overhead storage. Seats were very uncomfortable. For a few more dollars could have flown Delta. Won't ever fly Frontier again!"
Pros: "Price! A comped beverage! The miracle of human flight!"
Cons: "Hey guys, I had a rather interesting experience on my flight to MSP that I thought I would let you in on. I know most would rather punch up their flight as a TERRIBLE, AWFUL experience. I'd rather give you the full story because I know there's another person on the other end of this, like me, just trying to get through the day. I decided to upgrade to seat 1D. I was excited for my trip and I wanted to start it off by having a good seat and a quick exit. When I boarded, however, there was already someone in my seat. So I shuffled to the side where the flight crew prepares drinks. A crew member approached me. "Someone in your seat?" she asked kindly. "Yes," I replied. "Yeah..." she trailed off. I expected her to ask the person to find her seat. This did not happen. I never got a straight answer but I surmised that this person had a physical ailment of some kind, or perhaps children that needed to be attended to. Whatever the case, I stood in the same spot while the entire plane filled. I really wasn't angry - just quite confused. The crew seemed just as confused. It was the last flight of the day - they looked tired. I don't blame them. The crew ended up having to shuffle more than me to row 13 - an exit row, to their credit. An aisle exit row seat is a fine seat. One crew member even offered a comped beverage, which I gladly accepted. The flight took a little late. We arrived in Minneapolis safe and sound. I suppose I was - and still am - confused as to why there is an option to pick a specific seat if there is a chance that specific seat is more of a suggestion on the passenger's part. What if I also had physical ailments that necessitated that seat? What if I had children booked to fly with me? It was all slightly confusing. Overall, it was not a bad experience and I've already booked another flight with Frontier. But the idea of choosing specific seats only to not get that specific seat has dissuaded me from paying that extra money. I hope this all makes sense and that you are enjoying the new year and staying warm. Blessings to you and yours."
Pros: "Excellent value! Decent seat to sit in for 3.5hrs. I gave one star for food because I didn't buy any food that was offered, after all I was only on the plane for 4 hrs total. Smooth ride compared to other passenger reviews, my only other time in a plane was very rough@ landing@ O'Hare Chicago during bad weather, that pilot got a round of applause. I will look to use Frontier Airlines again if I ever fly anywhere."
Cons: "I would have liked internet access but there didn't seem to be any. I would have paid $5 more for WiFi. The seats are a bit cramped but for $50 I wasn't expecting barca-loungers. Since I have only flown once before in my life I was interested in hearing and understanding the safety instructions given by the flight attendant, but she spoke so fast that I (with some hearing loss) couldn't follow her words. I couldn't make much sense of the picture book instructions either because there were few words of actual direction."
Pros: "Absolutely nothing"
Cons: "Late taking off, didn't have to pay for a carry on to our destination, but did on the way back. Took over an hour to get our luggage. Seats were hard as a rock and tray tables barely held our phones. I will never fly with frontier again!"
Cons: "I want to start by saying i am totally disappointed in this airline. I am currently in Orlando my flight was supposed to leave at 11:25am today. I have stood in 4 lines twice in lines that the attendent left to go socialize and one i waited for over an hour and than into a secound for well over an hour. I informed them i have a severely autistic son and needed to find a way home as soon as possible. Mind you while all of them watched my son go in and out of meltdowns countinually hitting me. Needless to say in spite of not getting a flight today and being told they can get me on the earliest flight on Thursday and they supply no lodging. No appology no nothing!!! In the midst of it all i met some angels. Ones that hung out and forgave my son for hitting them, let Mazi play with their ears and went looking for people to help us. I even had a woman come up to me and look for flights for me and my son and offered to write a check to get me and my son home. This same woman put $300.00 in my hand to help me. Her name Tracy Morgan from Florida! So inspite of the awful treatment from this airline i am blessed beyond mesure from the human heart of people I have never met and the love and kindness they shared with me and my son! Found a flight tomorrow thanks to my mom leaving at 8am from a different airline. The resort offered to let us stay for another night free of charge."
Pros: "Nothing"
Cons: "Seemed like a good price until I booked and then had to pay for add on such as a carry on piece of luggage. They also gave a sales pitch onboard about "their" credit card. Seats were crowded and uncomfortable. The flight attendants seemed as if they would have rather been anywhere but helping passengers. Both flights were late not due to weather. After booking this flight with all of the ad ons, I found I could have flown Sun Country or Delta for less - and next time I will use another airline."
Pros: "I had no problems with the crew or employees at frontier."
Cons: "I was aware that this airline charged for carry-on's and beverages that other airline companies usually provide fee of charge. However, there were several other issues that I had that soured the experience for me. First of all, the seats were considerably less comfortable. The backs of the chairs were plastic, the try table was so small it might as well not have been there at all, and the leg room was terrible. On the way back there was a line of about 300 people at the Frontier desk to check baggage. I don't know if they simply did not staff appropriately, or if there were too many flights scheduled to take off around the same time, but I've never seen anything like it. They did attempt to fix the issue by pulling the people who had sooner flights to the front of the line, which I was thankful for or I would have certainly missed the flight. However, this could have been avoided by planning flights more appropriately, and certainly was not the most fair approach. Finally, we had to wait for about 45 minutes for our checked bag after the flight as well. This could have been the fault of the airport itself, but I've never had an issue with baggage at this airport before. Overall, I don't think the extra saving was worth it, and I'll likely be flying with a different airline in the future"
Pros: "While TSA made me late for my flight by 5 min after having arrived with more than enough time for any normal airport. They made sure I was on that flight and they were amazing! I would mark them down for the food and entertainment but it is a budget airline and I knew this going in. If you want a flight with the extras included you're gonna have to pay more for the ticket, so it all works out in the end to be the same. I upgraded to the package that included all my bags and seat selection and it was still cheaper than any other airline I looked at."
Cons: "This is not a reflection of Frontier but Orlando has been the worst TSA experience of my life and I am certain they have no idea what they are doing."
Cons: "Hidden fees"
Pros: "Cheap flight"
Cons: "Didn't get notified about a gate change and almost missed the flight"
Cons: "It seems like a good price to start - then you pay for a carry on bag and for your seat. You also have to pay $2.99 for a soft drink. Small seats with little room. My flight was only 2 hours but was an uncomfortable two hours. I would be willing to pay a little bit more to be able to bring my carry on with me, little more space and comfort as well. Had to sit on the tarmac for 30 min when we landed at our destination."
Pros: "I was able to sleep"
Cons: "That I had to pay for my seat and carry on. There were no TVs, limited options for food to buy"
Pros: "The crew from boarding to the flight were very good."
Cons: "There was no room for me at all in my seat. Im 6 foot 5. I think even if i would have paid the up charge to their stretch seating it wouldnt have mattered much. Also there is a charge for any refreshments during the flight. I have flown on other carriers and at least some of the refreshments are included in the flight."
Pros: "Nothing about this airline I liked."
Cons: "I wasn't notified that the flight was cancelled until I got to the gate. Then I had to wait in the customer service line for 2 hours to be told I could get on a standby flight in the morning or get on a flight in the evening the next day. I would've missed the wedding at that rate. So I had to demand for a voucher and refund and pay 3 times the amount for a delta flight in the morning just to make the wedding."
Cons: "Email notification of a 3 hour flight delay 2 hours before flight but I was already on my way to the airport. Then the flight gets cancelled but no email notification was sent and the screen wasn't updated at the gate (the whole time I was there). If I hadn't come back to the gate during the long delay and asked a fellow passenger why they were in line, I wouldn't have known it was cancelled for a long time. The employees at the gate were helpful in refunding our tickets, etc. but overall, not happy with my experience with Frontier Airlines."
Cons: "The seats"
Pros: "The crew (on the plan) was nice the pilot didn't crash"
Cons: "Boarded two hours late with no explanation, even the pilot came out to ask why we hadn't boarded yet seats are terrible"
Cons: "We were delayed, but that happens. What I really didn't like is that after arriving at 120 am it took them 30 minutes to get the jet bridge hooked up and get us off the plane. The crew did not do a good job of keeping us informed. We were to the gate almost right away it and then waited and waited. Then we had to walk up the jet bridge with no lights on. Once we got to the baggage claim it still took another 20 minutes for the bags to come. Also, the seats are not like they used to be. With the carryon bag fee it ends up being about as expensive as much better airlines. I won't plan to fly Frontier again."
Pros: "Nothing"
Cons: "An hour sitting in the plane before takeoff"
Pros: "We were a little late getting boarded, but we still got in right on time. Quick flight, friendly staff."
Pros: "Absolutely nothing."
Cons: "The website was down when I was trying to check in online, so I had to pay $40 per bag instead of $30. it was still down a week later when I was returning home, so I called the contact number to pay for my bags, which took half hour. They do not provide free beverages, you must pay $1.99 for a soda or water. They nickel and dime you to death. The seats were extremely uncomfortable and do not recline. Worst airline I have ever experienced, and I have flown over 100 times. Skip Frontier and pay the additional cost for a better airline, or you will have regrets!"
Pros: "Two passengers tried to take carry ons wthout paying. This caused a major boarding delay. Apparently the person responsible for checking passengers in was the only person who could deal with the problem. No beverage service."
Pros: "the crew was courteous and professional"
Cons: "i'm sure i'm not the first person to say this but the add on charges (luggage, seat choice) are a little annoying in that they aren't just presented as part of the ticket price. Like couldnt the ticket price say 'the ticket will be between 140 and 200 dollars depending on baggage and seat choice'"
Pros: "The pilot talked to us and kept us up to speed on what we were doing."
COVID-19 information

Safety measures for airlines flying from Puerto Rico to Minneapolis

Airlines flying from Puerto Rico to Minneapolis have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Puerto Rico to Minneapolis

Mandatory masks

Masks required on board, masks provided on flights from Puerto Rico to Minneapolis

Social distancing seating

Middle seats unavailable to book on flights from Puerto Rico to Minneapolis

Pre-flight testing

Testing for antibodies, testing for symptoms for flights from Puerto Rico to Minneapolis

Flexible cancellations

Waiving of change fees. Search flexible flights from Puerto Rico to Minneapolis

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Flights to Minneapolis

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Minneapolis (MSP)United States

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Minneapolis - Puerto Rico

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