Daily cleaning, installation of cabin HEPA filters on flights from Puerto Rico to Washington
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Scores according to KAYAK customer reviews
Pros: "The pilot provided us with a trip that felt more entertaining and expedient."
Cons: "Todo fue Exelente..."
Pros: "Staff was amazing, and the movie selections are always good"
Pros: "I love JetBlue! Roomy, well-appointed, great amenities and clean."
Pros: "Amazing landing"
Cons: "All good"
Pros: "The luggage waiting time was 0!"
Cons: "El servicio de tv falla con frecuencia"
Cons: "We waited in the runway for 2 hours after landing. Not the airlines fault however completely unacceptable."
Pros: "Everything was amazing...."
Pros: "Mint seating and service is excellent."
Cons: "You get what you pay for"
Pros: "The space was very comfortable."
Cons: "My daughters video screen didn’t work."
Pros: "It was on time"
Cons: "My Screen didn’t work"
Cons: "Need more vegan food options"
Cons: "El vuelo se atrasó demasiado"
Pros: "Great pilots who were very communicative. So glad the JFK to SEA route now has the newer planes with the mint layout."
Pros: "Courtesy and service"
Pros: "The Halloween treats"
Pros: "Natalie was not pleasant I asked a question and she ignored my questions"
Cons: "I aske Natalie if there were any sit available so that my husband and I can sit together she quickly responded with out looking in the computer"
Cons: "Late and unstable"
Pros: "Safe arrival is a good arrival"
Pros: "On time"
Cons: "Luggage manage"
Pros: "Efficient stafff and Experienced Pilots"
Cons: "The 3 hours delay"
Cons: "Very cheap food , only cockies and water"
Pros: "Friendly quirky service characteristic of JetBlue when it was smaller and very competitive."
Cons: "JetBlue is no longer competing on price. It had been a while I flew with them because of that."
Cons: "The have problems with the movies"
Pros: "Crew was great. They were upbeat, helpful and efficient. I also love all the room you get in a coach seat."
Cons: "Todo bien"
Pros: "Yes, excelente"
Cons: "The delay and the boiling frog approach to delay notifications."
Pros: "The staff was amazing -- very friendly and made their customers feel welcomed and comfortable. Quentin was especially great. He helped me put my luggage in the overhead bins, and continuously made everyone laugh. Also he complimented my eyes and that was cool considering I was very tired and feeling pretty antisocial. Thank you for turning my morning around!"
Cons: "Cancellations after cancellations due to the aftermath of hurricane Maria through Puerto Rico. A lot of missinformation taken from the airlines."
Cons: "Delay the fligh two times"
Cons: "It was great!!!"
Pros: "On time. Very organized. Great price."
Cons: "Never got on it."
Pros: "What can I say? The trip to Punta Cana was smooth."
Pros: "Customer service and seat space."
Cons: "Food could have been better"
Cons: "Muy malo el viaje"
Pros: "Everything was great. Seats, service, flight, crew."
Pros: "Crew was friendly and very clear about masks."
Cons: "Not a thing!"
Pros: "Cabin crew was great. Was told they don’t feel they can do a good job of serving 48 passengers in Premium Select with 2 crew."
Cons: "Image recognition step slowed boarding down a lot. Food and amenities on Delta Premium Select seem to be getting worse"
Pros: "Fast service and precise timing"
Pros: "Great comfortable seats"
Cons: "Crowds in airport"
Pros: "The crew was nice!"
Cons: "It was a good expiriance traveling with delta!"
Cons: "They have to improve the boarding process a bit."
Pros: "Smooth ride"
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "Amazing service from crew"
Pros: "I missed my flight and you guys helped me catch the next one :D I was able to still make it yo my final destination within the same day"
Pros: "That there were TVs on the seats to watch and it was quick boarding"
Pros: "On flight entertainment was very good. Flight was smooth and ran ahead of schedule."
Cons: "They were out of vegetarian meal options. Really poor for a six hour flight. Also, the family behind us was atrocious, but that’s not Delta’s fault."
Cons: "Was refused to use the 1st clas restrooms but 10 minutes layer the flight attendant allowed an older gentleman and a lady to use them. I was in 10A with my service dog"
Cons: "Bigger personal space"
Cons: "No room to move very cramped"
Cons: "Upgraded to comfort, I’ve never sat in a better seat. The crew was all very polite, informative and friendly. Quick and easy flight. Thank you!!"
Pros: "Not very crowded"
Pros: "Excelent flight excelent service.."
Cons: "The entrance in the gate to the plane always disorganized"
Cons: "The pplane was two hours late to depart due to technical issues."
Pros: "My flight from STX was delayed some 30 minutes. That made a dent in the 57 minutes I had to catch my Delta flight. Naturally we landed at gate A2 and Delta was boarding at Terminal 2 gate B9. Me with my knee replacement can’t run and my wheelchair was not in sight. Thank goodness I had a carryon with wheels. I was out of breath when I got to Delta and the last passengers were boarding. I started panicking and interrupted the ground steward who asked me to wait with a smile. I waited . So when I told them I was standby they waved me on after showing my passport. I couldn’t find my boarding pass. I was pleasantly surprised to get a seat in first class. I was so thankful. My first time. Good things come to those who wait! Thank you Delta."
Cons: "Entertainment system wasn’t working"
Pros: "I like the fact that entertainment and technology is always good."
Cons: "Boarding is always a horrible experience. I never know what zone is boarding. Your agents at the gates are overwhelmed with so many things."
Pros: "Service was great, crew was responsive, snacks were good per usual."
Cons: "The AC was blasting at an all time high, felt frozen to my seat, even asked for a blanket but “ they didn’t have any more “, had to tuck in my arms into my layered shirt. this was a morning flight and no breakfast was served ... they didn’t even have food available for purchase."
Cons: "Flight delay 5+ hours poor Service"
Cons: "The bulkhead sears had no electrical outlet"
Cons: "Cancel my flight at 7:50 am to 1:50pm"
Pros: "Flight was faster than expected, comfy seats, check in was fast and easy."
Pros: "Above feedback is for the MSP to GEG flight"
Cons: "We were delayed due to the air conditioning not working. So, it was a tad warm in the cabin. It would've been nice to have someone coming around with water making our delay a little more comfortable."
Pros: "Everything. I really loved that I could track where my checked luggage was, so when I arrived to my final destination I knew my bag was going to be there. The individual TV for my seat, so I could watch what I wanted. Having an USB port to charge my devices."
Cons: "Liked everything."
Pros: "No hubo retraso y salió todo el vuelo a tiempo. El personal fue atento."
Cons: "El espacio entre asientos es mínimo y es súper incómodo. La experiencia fue de incomodidad."
Pros: "On Time"
Pros: "On time"
Pros: "In flight entertainment interface and options were great!"
Cons: "Very uncomfortable!! Spent the entire flight with my knees pressed against the seat pocket. One flight attendant was somewhat rude and unpleasant."
Cons: "Never again!"
Cons: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
Cons: "Headphones suck"
Cons: "My seating. Location. We checked in 22 hrs before the flight and received C4 c5"
Pros: "Relatively painless."
Cons: "I do not like the seating and the need to be on a regional jet for more than an hour. Delta should think about passenger comfort when they consider their bottom line. You'll lose me as a customer."
Pros: "The plane was surprisingly comfortable. The seats had USB ports. The touch screens were clear and responsive. Most importantly, the service of the flight attendants was excellent. I was quite happy."
Pros: "Smooth flight, friendly attendants. We had exit Sears so great legroom."
Cons: "Sears not assigned until boarding."
Pros: "The onboard entertainment system was awesome.seats were comfortable."
Cons: "Flight was a bit bumpy."
Pros: "The gate agent was very helpful."
Cons: "The seat was very tight because the person who was next to me leaked over the arm rest into my space. I had a window seat. Also I had a torn ACL and requested a seat with more leg room and it was not assugned."
Pros: "Seriously, all was great. Usually is. Love Delta"
Cons: "Missed original connection, booked on a three hour later flight that was delayed another hour, then three hours. Finally switched to Alaska 2 hours prior to departure. Was assured our bags would be on Alaska flight. They weren't. One eventually showed up in Spokane at 2 a.m. on a Delta flight the other on a separate Alaska flight at 3 a.m."
Pros: "Everything was great. But the American Airlines can improve on not letting non-first class passengers use the restroom up front."
Cons: "The food! Bring back real food please"
Cons: "Personal monitors. Free food."
Cons: "Better snacks."
Cons: "Wider seating"
Pros: "nice entertainment when you use the AA app."
Cons: "Unbelievable turbulent and bumpy ride. Not AA's fault but the question was "how was the trip?" It was a white-knuckle ride."
Pros: "that it's over."
Cons: "sat on tarmac for 45 minutes! AFTER landing... unacceptable."
Cons: "Well organized loading, consistent beverage service"
Cons: "Weather related, mostly, so not AA’s fault"
Cons: "It was OK, no big issues or concerns."
Pros: "Old aircraft. Ucomfortable seat."
Cons: "uncomfortable seat"
Pros: "Great crew. Great entertainment but. Ot so comfort."
Cons: "I was in a window but have a big person in my side and can't move in 3 hours."
Pros: "Both the departing and returning flights departed in schedule and arrived a solid half hour early. Staff was accommodating and friendly, and very helpful with me juggling luggage and a toddler by myself."
Pros: "seating assignment"
Cons: "wish the crews were more pleasant. some were pretty rude to some passengers"
Pros: "The aircratf and on time operation"
Cons: "Gate agents not following AA.com policies to charge extra fees"
Pros: "Was on time."
Cons: "Not eventful."
Cons: "No outlet and waited idle for a long time before getting to get off plane also had to walk my bag back bc there was no overhead storage space in the bins which prevented me from getting off the plane sooner"
Pros: "The un seat entertainment"
Pros: "Early for arrival!! Love that!"
Cons: "no charging station"
Cons: "It took a while day to get our bags after they decided to put it on the next flight"
Pros: "That I arrived at my destination"
Pros: "Boarding was quick."
Cons: "1. No individual monitors. The pull down shared monitors are antiquated and not the standard now. 2. Would not fly AA from SJU again because of this. Unless I preloaded my iPad with movies."
Cons: "Dry / borderline rude staff and hostess. Dated plane. Tiny seats. But that is pretty much the baseline of airlines in the US. When will carriers start to take note from International carriers..leaps and bounds ahead."
Pros: "Long walk and less than an hour. Very difficult for senior. No assistan e available."
Cons: "The pain from carrying bag between gates"
Pros: "On time departure"
Cons: "Please use the A330 for the return trip..."
Pros: "The crew was always very warming and assisting. Everything was a breeze."
Pros: "Quick boarding and on time departure"
Pros: "AA is excellent."
Cons: "Longer flights should have screens in the headrests"
Cons: "Going through immigration in Dallas is a disaster. The wait is eternal. None-US passengers seemed to get processed faster."
Pros: "Everithing is excelent."
Cons: "To many delays"
Pros: "I had a great experience overall. I don't give 5 stars because there is always room for improvement no matter how good your service is."
Cons: "Size of the snacks"
Cons: "They got us off the plane to get on a another plane there for we were delayed"
Pros: "New plane, great entertainment. Good service! Clean plane ."
Pros: "Todo muy bueno"
Cons: "20 min delay at Dallas International"
Cons: "See above comments"
Pros: "It was great."
Cons: "Everything was good."
Pros: "Todo estubo muy bien"
Pros: "Easy booking, Great prices"
Cons: "2 different attendants spilled drinks all over me and my carry on"
Cons: "Never made it because first leg was canceled"
Pros: "Great service. Lots of legroom"
Pros: "Nothing...I had to be rerouted to Chicago to Seattle!"
Cons: "The fact that through no fault of my own, I arrived in Seattle much later than expected and my clients were not particularly happy with the delay."
Cons: "Friendlier service."
Pros: "Love the ability to watch films on my device by way of United WiFi"
Cons: "Better snacks"
Cons: "Cabin felt quite warm"
Pros: "Better staff"
Cons: "Still terrible"
Pros: "united is united"
Cons: "If the power outlet works reliably, it would be much better. The toilet was really small."
Pros: "Boarding was well organized."
Cons: "Delayed departure about 20 minutes. No food for a 5 hour trip. (Knew in advance)."
Pros: "The fact that we actually left."
Cons: "Delayed and upset passengers. Bad breath from passengers circulating in the AC. FA we're okay nothing above and beyond."
Pros: "Every day they take more away from us....the paying customer. ALL major carriers are becoming LCC ( low cost carriers ). Are there no real domestic airlines left. I REALLY miss Continental."
Cons: "I used to enjoy flying. Now I dtead it. There is NOTHING to look forward to. These days you get to pick lhe lesser of all evils. Is there an airline out there that REALLY wants me as a customer???"
Cons: "It took a very long time and multiple stops to get to my destination which should not have taken so long. Also it was extremely expensive for such a difficult itenerary to go from SJU to PVD."
Pros: "The airplane was nice, has power outlet, entretainment, and comfort."
Pros: "Service and flighr smooth"
Pros: "A list we were given a nother. Day to travel"
Cons: "Late late late. Had to run to get my connection. Not Uniteds fault though. SFO too busy. Will avoid in future."
Pros: "The two people that helped."
Cons: "That United had NO remorse for our inconvenience and offered NO compensations."
Cons: "30 min delays on both ends."
Cons: "To late"
Pros: "Nothing it was late as hell"
Cons: "Staff was not overly friendly and carried few smiles."
Pros: "Not much, except maybe the price."
Cons: "Rude ground staff (air staff were nice). Several delays and not organized at all."
Pros: "Cheap fare"
Pros: "Airport not crowded. Efficient boarding!"
Cons: "Staff was rude and it was some what ok"
Pros: "The morning cookie was good."
Cons: "It was dirty."
Pros: "No charging docks on plane as military duffle bag open with clothing hanging out on arrival ~ not sure if anything stolen but the threat is very real and it's unacceptable for military bags to be delivered in that manner"
Cons: "Excelent service from kayak and the airline"
Pros: "Early arrival"
Cons: "The cabin was too hot."
Pros: "Great service and food"
Cons: "Showed up at airport w 2 15 yr olds traveling alone. We're told we needed to pay $150 each way. We were NOT told when tix were purchased. Accused of lying about the girls ages when we booked. Tix were booked and paid by two different parents and times. Agent relented and waived fee. At the gate we were again challenged and had to go thru it all again. No more United for us!"
Cons: "Charge for tv!"
Pros: "Smooth ride"
Cons: "No drinks or snacks Well think it was only water or orange juice available"
Cons: "Having to pay for Internet sucks"
Cons: "I have no complaints so far"
Cons: "Having to pay for food and WiFi access."
Cons: "They lost my suitcase."
Pros: "Same as above statement."
Cons: "Pilot landed the plane a little on the rough side. The Tarmac was definitely felt."
Pros: "it was very comfortable"
Cons: "No room in the seating, nor in the overhead."
Pros: "same as above"
Pros: "I would like to have a movie for free"
Pros: "Lining up in groups"
Pros: "Large plane very comfortable"
Pros: "Nice big plane and great staff"
Cons: "45 minute delay"
Pros: "Nothing. Not clean at all."
Cons: "Clean the plane. Space people out. Passengers were bunched together while other spaces were wide open. Not cool"
Pros: "The softest landing on our whole trip!"
Pros: "Maria at the San Juan counter was very nice and helpful. I recently widowed and was very nervous about flying with Frontier. She put me at ease."
Cons: "I have nothing to add here"
Pros: "2 hours waiting in the airport inside the plane"
Cons: "Notify what happen..."
Cons: "No TV no music not entertaining"
Cons: "Out of the four frontier flights I’ve taken in the past six months each one has been delayed for some reason. First one was over an hour late and caused a majority to miss connecting flights. Today’s experience was not a whole lot different. First leg of the trip was behind schedule, second was delayed at the terminal for the “cleaning” of the aircraft. I will walk to my destination before ever flying with frontier again"
Pros: "I live in Orlando. I made a mistake. The travel was supoused to be from Orlando to San Juan ."
Cons: "I believe the pilot flew to high. Me and my friends ears popped severely and caused pain."
Cons: "It’d be nice to have internet access, whether free or for purchase"
Pros: "Quick and easy"
Cons: "I’m a small person.... and i barely had room sitting inside the aircraft"
Pros: "Getting to Seattle to get away from the airline"
Pros: "They still pick up trash!!"
Cons: "New airbus has even LESS room!! Have to manhandle your personal bag out of the even smaller space under the seat! A soda is $3! There is Nothing to read anymore and the crew are overwhelmed with cranky people... making them cranky."
Pros: "The same"
Cons: "Too many fees"
Pros: "As above."
Cons: "As above"
Pros: "I was last on and only the 1st class was open so free upgrade"
Cons: "No complimentary snacks"
Pros: "fare was good"
Cons: "the seat was terrible"
Pros: "* Good leg room at my seat * Though the check-in line was very long, the curbside check-in attendant was courteous, professional, and very efficient."
Cons: "* Long line for check in * Flight 137 from Denver to Seattle was almost two hours late * seats on airplane don't recline and there is not an adjustable headrest to hold my head in place * The flight attendant wouldn't let me put my paid-for carry-on luggage in the overhead bin above our seats (we were sitting in row 2, seats A,B, C). She said they were reserved for row 1. So I had to place our paid-for carry-on baggage in the overhead bins above row 4. * no movie or even reading material at my seat * No complimentary snack or beverage (only available for purchase). Are you kidding me? I paid extra money for carryons and check-in baggage for all three of us, and my experience on Frontier made me feel like a second class citizen. I doubt I will ever fly with Frontier again."
Pros: "Good boarding"
Cons: "No entretaiment no coffee no water"
Cons: "Frontiers prices might look good upon booking but you are charged for everything. $45 extra for a carry-on, $2.95 for a can of soda, etc... cramped seating,"
Pros: "Crew was friendly and accommodating but we waited 3+ hours for a pilot that never showed"
Cons: "Crew was friendly and accommodating but we waited 3+ hours for a pilot that never showed"
Pros: "same as above"
Cons: "same as above"
Pros: "Staff was awesome and efficient"
Cons: "Food options, especially since one has to purchase snacks."
Pros: "Staff was friendly."
Cons: "No food or entertainment and nickle and dimed on everything."
Cons: "I felt taken advantage of by the surcharges."
Pros: "Cheap prices"
Cons: "Being stalled on the tarmac for over an hour arriving to Denver. People missing connecting flights. Plane arriving late leaving from Denver to Seattle. No complimentary beverages."
Pros: "speed on check in, age and competent attitude of stewards(esses), clean passenger area."
Pros: "See above."
Cons: "Charging for carry ins makes me never want to fly frontier again"
Cons: "Trip had over 8 hours of delays."
Pros: "I DO NOT KNOW WHAT IS GOOD"
Cons: "Very very poor service"
Pros: "Cheap ticket"
Cons: "I felt nickle and dimes for everything"
Pros: "Airbus jet was nice. Frontier credit card sign-up was offered."
Cons: "The fees for seat assignments and carry on luggage. Frontier also does not accept TSA Pre-check."
Cons: "delays with NO feedback"
Cons: "They nickle and dime you to death. They even charge you for soda!"
Pros: "Nothing, never use them again EVER"
Cons: "NOTHING0 ZILCH"
Pros: "Letting me in though I got a bit late to the gate, due to unexpectedly log TSA lined"
Cons: "Paying for seat AND baggage is reason to fly Southwest."
Pros: "same as above"
Cons: "same as above"
Pros: "See cooment above"
Cons: "See comments above"
Pros: ".It was a very confortable flight and right on time.."
Airlines flying from Puerto Rico to Washington have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Puerto Rico to Washington
Masks required on board, masks provided on flights from Puerto Rico to Washington
Social distancing seating
Middle seats unavailable to book on flights from Puerto Rico to Washington
Testing for antibodies, testing for symptoms for flights from Puerto Rico to Washington
Waiving of change fees. Search flexible flights from Puerto Rico to Washington