Just crazy with times being pushed and pushed and pushed and gate crew at Philly super rude and unprofessional with many under stress with delays.
Great job! My family doesnt fly often but we felt safe 100%
Communication about the delayed flight was poor. We were told to move gates three times but that was bad information. We went from gate 128 to gate 126 and then to gate 123 and back to gate 126. Communication about the delay was bad. Ended up being 1 1/2 hour late getting home.
I have roller bag with food and medication told me I couldn't bring on my 2nd flight today. 15 years flying with SW never an issue with that bag.
I have not flown Southwest in awhile and had a very pleasant experience. From ticketing to boarding to the flight. The flight left on time and landed ahead of schedule. It won't be so long next time!!
Great plane, great attendants,great flight crew,on time. Wonderful flight home..
Everything went smoothly and we even arrived a little bit early.
Boarded on time but once we were ready for take off, the crew determined that, although every seat was taken, somehow someone was on the wrong flight. Delay, delay delay, announcements and ended up with one person checking EVERY ID against their passenger Manifest only to figure out it was a "clerical error." We departed 54 minutes late causing me to run in the St. Louis Airport to make my connection and lose the priority boarding spot I had paid for. Unnecessary delay.
Flight was delayed due to plane not passing inspection And one of the crew had to time out and we had to wait for another one A 3 hour delay
Southwest's seats are the least comfortable I have ever sat in.
Audio Visual Equipment lacking content and features. Could not connect to noise cancellation earpods
Delta off boarded and boarded the aircraft quickly. Clean cabin and great gate and onboard service.
The seats were really comfortable. Flight crew were friendly with passengers. Overall was a great flight.
We departed early and made up time in the air allowing us to arrive 30 minutes early. Capt was incredibly genuine and thanked every passenger for flying with Delta. Completely humble and professional!
The boarding process needs to be refined. Sometimes the gate crew calls out the zones and then flip to showing the.zones boarding on the gate monitor display. So, unless you are huddled around the gate lanes watching the monitor, you could miss your boarding zone. Suggest the zones be announced each time a new zone is allowed to board.
This route with Delta always has delays or is cancelled. Aircrafts seem smaller and older. I fly Delta quite a bit - haven’t had issues with the international flights. But this route has always been the troublesome one
On 2 different flights the wifi was horrible and there was no drink or snack service.
There was no FREE wi-fi nor entertainment screens at all.
Great, on time departure, friendly and accommodating crew, great leg room, Smith flight
As we lined up to board they gave our plane to a flight going to Newark. So then we got delayed until they could find another plane. Flight crew was ok. I’m assuming since it’s a shorter flight they only offered water and coffee.
Flight was 3 hours delayed. They gave our plan to two other routes. Need to knock that off.
We called Kayak for a change due to the TSA situation in Atlanta. What we got was a canceled return flight (in error) and we had to find the mistake. Not happy with Kayak who blamed it on AA.
Small plane, poor meal choices for first class, bad terminal and boarding experience at LAX
Boarding delayed 20 minutes for no reason, no wifi, in flight entertainment, or snacks / waters?
This flight captain and crew were amazing, started ahead of time of departure and reached 30 mins before arrival time. Amazing!
Improvements in communication and empathy are absolutely necessary for American Airlines staff (top down). It’s like they are numb to the needs of their customers.
I had a TERRIBLE experience with the AA crew. I believe it was disability-related. It’s unlikely I will fly AA again.
I like the speed of boarding and deplaning and the fact that everything was on time. The crew (attendants) were probably quite new and did not begin the in cabin service until 30 min before landing even though there was little to no air turbulence for the last 1.5 hours of the flight. It made for a mad scramble at the end to get trash collected and carts stowed before touch down.
The flights was delayed by hours and it was the firmest landing I have experienced in my life. My back is still sore.
Flight delayed, boarding time kept changing, not good. Nee firm information given each time.
Did not get on the flight, they had a gate change and my app never updated me! Trying to get flight credit
Frontier line changes my flight schedule with out my authorization. They never ask me and with out my concern they cut off 4 hours of my vacation they force my to leave 4 hours early from Puerto Rico.
Good- no snacks on a 4+ hour flight is painful but more painful was the lack of WiFi.
I guess you get what you pay for. The seats are very uncomfortable and very little space. The snacks were pricey.
Flight was changed (according to Frontier, by Kayak) without my notification. And all flights were delayed by at least an hour and a half. Uncomfortable plane. Bad service. Will never fly Frontier again.
Was left with many other passengers in SJU by frontier airlines due to delay caused by frontier. Worst experience ever and worst airline ever.
It was horrible. My plane was delayed until the next day resulting in me losing a day of work. It’s absolutely unacceptable and I won’t be flying with you any more and I will strongly caution others to avoid your airline as well.
When we arrived we lasted 48 minutes to be able to get off the plane without air and the plane turned off more than half of the passengers because after they started to leave they realized that the bridge was defective
Pro: The stuff was great. Friendly, patient and caring. Our seat row was clean. The bath room was clean. Our flights were close to on time. Con: The leg room is too small. No blankets or pillows. No entertainment devices at all. I can’t remember to have a food choice. I would fly again with frontier for short distances.
The experience was terrible. The flight boarded late, then after leaving the gate the plane had had to return to the gate for fuel. After 2 hours on the plane, the flight was canceled. The reasons given for the cancelation didn't sound truthful. and different reasons were given. My 15 year old daughter was flying alone on this flight. When they all disembarked the plane she kept asking the crew what she was supposed to do. No one even gave her the courtesy of a response. No one. It took another 4.75 hrs to be out of customs and baggage. She was re-booked the following day. That flight departed 2 hours late. After all of that, they offered a measly $100 flight voucher with an expiry date of 3 months! All in all a terrible experience. We won't be using Frontier again in the future.
