Daily cleaning, installation of cabin HEPA filters on flights from Richmond
|August||Best time to beat the crowds with an average 3% drop in price.|
|December||Most popular time to fly with an average 10% increase in price.|
Average price round-trip
|$291||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
Delta, JetBlue and KLM have all waived their change and cancellation fees on flights from Richmond to the United States. Confirm policies on booking site.
Delta and Alitalia do not allow booking a middle seat on flights from Richmond to the United States.
The cheapest ticket to the United States from Richmond found in the last 72 hours was $24 one-way, and $47 round-trip. The most popular route is from Richmond Byrd Intl to Orlando, and the cheapest round-trip airline ticket found on this route in the last 72 hours was $39.
JetBlue flies most frequently to Orlando from Richmond Byrd Intl. In general, Spirit Airlines, Southwest and Air France fly the most to the United States.
The United States has restricted the entry of all foreign nationals who have passed through or have been in China, Iran, Most European Countries (Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Monaco, San Marino, Vatican City), the UK, Ireland and Brazil in the past 14 days.
With the exception of certain travelers which includes certain family members of US citizens or permanent residents including; spouses, children (under the age of 21), parents (provided that his/her US citizen or permanent resident child is unmarried and under the age of 21), and siblings (provided that both the sibling and the US citizen or permanent resident are unmarried and under the age of 21);
There is also an exception for travelers with the following visas: A-1, A-2, C-1, C-1/D, C-2, C-3, CR-1, CR-2, D, E-1 (as an employee of TECRO or TECO or the employee's immediate family members), G-1, G-2, G-3, G-4, IR-1, IR-4, IH-4, NATO-1 through NATO-4, or NATO-6 visa;
Members of the US Armed Forces, spouses, and children of members of the US Armed Forces;
Travelers with invitation of the USA government for a purpose related to the containment/mitigation of the Coronavirus (COVID-19);
Travelers with documents issued by the US Department of Homeland Security, US Customs and Border Protection, or US Department of State indicating that the traveler is exempt from the restriction;
B1 crew crewmembers that are engaged in lightering, Outer Continental Shelf (OCS) activity, wind farm activity, private air/sea crew and other similar crewmember activities;
Students with an F-1 or M-1 visa and their F-2 and M-2 dependents, if they arrive from or have been in Ireland, the UK or Schengen Area in the past 14 days.
Starting on January 26, all travelers (including US citizens and transit passenger) must present a negative COVID-19 viral or antigen test result issued 72 hours prior to departure or have an evidence of having contracted and recovered from COVID-19 prior to boarding the plane.
US citizens and permanent residents arriving from the UK must present a medical certificate with a negative COVID-19 PCR or antigen test result issued within 72 hours prior to departure.
Travelers returning to the US are advised to stay home as much as possible, avoid being around people and consider getting tested for COVID-19 after returning from travel and participated in higher risk activities.
All other info
Travelers are subject to COVID-19 measures set by the state/territory of their final destination. For more information go to CDC website.
There are currently 957 active cases of COVID-19 diagnosed in US and 0 deaths as of Jan 14 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to the United States.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to the United States is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to the United States with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to the United States up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "given the current situation here and around the world, the crew is doing their best which is very good."
Cons: "sanitizer at the waiting area before boarding, maintain the social distancing when board and existing, insist that it must be followed, disembark row after row"
Pros: "The boarding was handled well. So was the luggage."
Cons: "It would have been nice had departure not been delayed for over an hour because the copilot didn’t show up. They told us he was stuck in traffic on I-75 coming over from Florida’s west coast."
Pros: "The crew was good. They explained why we were late and helped with resetting the cabins TVs."
Cons: "The flight was delayed somewhat significantly which was very frustrating. Two of the four flights this trip were delayed."
Cons: "Mt seat didn’t recline."
Cons: "WiFi and media was not working but it was a short flight and they warned us ahead of time."
Pros: "Timely direct flight"
Cons: "Crammed into small seats"
Pros: "I loved the plane itself with 2 seats on each side, so that each person can have either an aisle or window seat. They allowed my mother and I to board early due to her use of a cane to walk. The flight was on time."
Cons: "The sound quality to watch TV was terrible."
Pros: "All fine except that entertainment was curtailed becasue of flying to Cuba"
Pros: "Was delated 1 hour"
Pros: "Resolved promptly"
Cons: "Asked for water but was forgotten a couple times"
Pros: "Pleasant crew even though there was a delay"
Cons: "No food. Skimpy entertainment"
Cons: "5h delayed"
Pros: "The whole experience was great. All the staff was friendly and polite. The seat was very comfortable, and the ability to watch TV or listen to music was great."
Pros: "I love flying JetBlue great job to all you were employees"
Cons: "The only thing I didn’t like is that it didn’t stop in West Palm Beach and that could cause a problem with my next trip to Florida Bluejay take a couple of times a year to take care of my 89-year-old mother"
Pros: "Crew was friendly. TV was great. And hot coffee from Dunkinl Donuts."
Cons: "Mid flight you started to smell the restroom. Hope my flight home I won't be near the restroom."
Pros: "Safe flight"
Cons: "Delayed flight plus tv didn’t work"
Cons: "Flight was delayed and terminal staff was rude about making changes"
Cons: "Flight was very delayed"
Pros: "Crew were nice. They gave out cookies and chips."
Cons: "Families with kids should go second on the plane, not almost last. The air conditioning system was broken. The seats were hard on my bottom which made for a rough red eye flight. Hit tons of turbulence with no warning. I know you can see that ahead of time so just give us a heads up. They couldn’t get the bridge way to the plane so we sat for half an hour in the no ac plane instead of getting us a stair or other gate."
Pros: "That I eventually arrived."
Cons: "Everything else. 2 hours late???? F that."
Pros: "Swift boarding procesx"
Pros: "I loved that the pilot on my first flight introduced himself and staff to the customers prior to loading the plane. Everyone was very welcoming and friendly. The leg-room! The leg room was a great surprise. No hassle with bags. Great snacks, wi-fi and movies for FREE! I was so tickled. I've never flown JetBlue. I thought it was just another low-cost airline that makes you pay for everything , what a nice surprise! I immediately gave you a shout-out on my facebook account. Best flight experience I've had in a long time. Thank you."
Pros: "Nothing really."
Cons: "1. Forced to check carry on because of a pocket in the front when other passengers were allowed to bring actual suitcases which were taken right before boarding. Apparently JetBlue has a quota to meet as to how many people they charge for carry on luggage. 2. Refused to allow me to request my seat ahead of time to try and charge a $50 fee for an upgraded seat, even though by purchasing a ticket, I am guaranteed a seat on the plane. 3. Late once again. So far every flight taken by JetBlue this year has been late. My only on time flight this year has been with Delta. I do believe they are the new Spirit Airlines in disguise. This airline has been moved to the bottom of my list. I may take them once more but it depends on how many points I have with them, if it's enough to cover a free trip. If it doesn't, I will forfeit as the aggravation and nasty behaviour at the check in counter especially at LaGuardia is too much to take. They are also every discriminatory at that airport also, especially the people who work at JetBlue. I have to take responsibility for keep trying. It the same as beating a dead horse and expecting it to get up and run."
Cons: "Plane was hot"
Pros: "Flight attendant great. Seats comfortable. Flight on time."
Cons: "TVs didn’t work. Would have been nice if there were a couple preloaded."
Pros: "The ease which they handle boarding"
Pros: "service in the gate was excellent"
Cons: "a flight attendant has a friend or a partner as a passenger at the emergency crew, and they were making rude comments about a family aboard. It was very uncomfortable"
Cons: "Not much attention from crew. Had to request food purchase twice, although crew was not busy."
Pros: "On time!"
Pros: "I got to my destination safely and on time."
Cons: "TSA made me take my belt off. Not JetBlue's problem m"
Pros: "JetBlue's service"
Cons: "I had cancelled my flight several weeks ago but kayak kept on sending me emails about it. Wish their was a way for y’all to link changes. Guess I’ll have to unsubscribe. Sorry!"
Pros: "As always I'm never disappointed with jet blue. Great snacks and the wifi and tv are a plus! I only fly jet blue when available. Direct flights from Richmond Virginia are awesome."
Cons: "Not a thing. 0 complaints"
Pros: "Comfortable seats, friendly & professional staff. Wonderful experience."
Cons: "No priority boarding for credit card holders"
Pros: "Love JetBlue!"
Pros: "Everything, trip was great"
Pros: "Free Wi-Fi"
Pros: "Quick and easy flight. Pilot was nice."
Cons: "The flight attendants didn't seem too thrilled with me wanting 2 of the free beverages. And when I woke up my complimentary water bottle was gone."
Pros: "The crew and comfort were great"
Pros: "The flight staff was very attentive. Unlimited snacks and beverages. Free WiFi! Free movies!"
Cons: "Delay in take off due to potable water system that required a check before wet could leave."
Pros: "I really enjoyed the in-flight FREE Wi-Fi, and the service was great! I will definately look for Jet Blue flights in the future"
Pros: "Jet blue is my favorite airline! Absolutely amazing!"
Cons: "Delayed for over an hour each way."
Pros: "free wifi and the ability to watch television while flying"
Cons: "The seats were a bit uncomfortable."
Pros: "Courtesy and attentive"
Pros: "At check in, while checking my bag, the agent advised that since the flight wasn't full, and I wound have to claim my bag to transfer to an international flight, I could save some time by taking my bag on board. That worked out very well. I am very thankful for the good advice."
Pros: "The staff was exceptional with the distance to loading the plane and with serving us food. It was flawless."
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Cons: "Great flight!"
Pros: "The free upgrade"
Pros: "I loved Craig on our flight he made it a hilarious and fun experience! And he needs a raise!"
Cons: "The seat was a bit uncomfortable, and boarding was slow. To be expected I assume for anything not first class."
Pros: "The flight was great & so was the cruise. Unfortunately my luggage is back in Atlanta & I’m in Ft Laurderdale heading on a cruise tomorrow without my belongings"
Cons: "Not even given a toothbrush or tee shirt to sleep in."
Pros: "Large jet, attentive crew, on time."
Pros: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Cons: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"
Pros: "Everything was so very nice. The seats were fantastic in First Class. So comfortable. The service & food were delightful. The only negative was the screaming infant. This is my second trip on Delta in First Class in the past three months. Both times the trip was ruined by crying babies. ☹️"
Cons: "The crying infant."
Pros: "And arrived early, too.☺"
Cons: "One thing I didn't like is that this flight had three different numbers,. Aeromexico, Delta, and KLM. AND we didn't know which counter to go to to get our tickets ( it turned out Delta). There was not a single number to call to ask questions it get help....it turned out that JustFly was the contact, but we purchased through Kayak."
Pros: "N A"
Cons: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Pros: "Delta was so accommodating"
Pros: "Good crew"
Cons: "No entertainment"
Pros: "The on board crew was nice and polite. And the movie choices was good."
Cons: "I did not like that the flight was delayed more than 90 minutes. And the crew boarded slow after that point"
Pros: "Staff was frIendly."
Cons: "One of my bags went to Santa Fe"
Cons: "The poorly staffed bag check at BTV was maddening. We waited in line for what felt like 15 or more minutes. Boarding was also badly managed and took 20 minutes or so. There was no jetway so passengers had to walk a distance to the plane. The attendants all seemed to be having a bad morning. Not terribly friendly."
Pros: "Crew was excellent and the timing of the flight was very good."
Cons: "Nothing to do with personnel but my seat was changed from when I booked. I wound up in the last row at the very back versus what I had booked. I think they changed the type of plane."
Pros: "I always feel that the flight attendants on Delta truly care about your flight experience. The smile, the attentiveness, the thoroughness and giving you the attention you desire."
Cons: "Ran out of bananas before they got to me, no big deal and it looks like Delta is getting healthier options every year."
Pros: "Porsha. The best flight attendant ever. Not"
Cons: "Liked everything"
Cons: "There were extra seats to begin with and I was traveling alone with an infant. She barely slept the whole flight and I had a stuardis in a red dress who whem I asked for for a beverage made it seem like I asked for it right now. Didn't say a word Else to me until it was time to land and my daughter had just fell asleep. She told me. I had to take her out of the baby carrier. My daughter needed a diaper change and there were no places to change her. I tried to change her by the door really fast. The stuardis said no go change in a bathroom I asked which one had a changing station they said none and to just change in my lap. Plus my car seat was broke when I got it back."
Pros: "I liked that Delta gave me quick alternative flights and was able to switch at no charge to another flight using their app. I was traveling with my 12 year son and they were accommodating in seating us together."
Cons: "The hassle and the fact that we had to run to catch the new flight."
Pros: "Quick boarding, nice staff, good entertainment available."
Pros: "there was NOTHING good about the trip from nc to atl to fl!"
Cons: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Pros: "i was able to use wifi during the flight which made the time pass by fast."
Cons: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."
Cons: "Delta refused to assign my seats until just before boarding, even though I booked my flights months in advance. This is very stressful and totally unacceptable to treat passengers this way."
Pros: "The service of only one employee that booked another flight for me instead and actually helped me I didn't even take the flight to atlanta"
Cons: "The hole return experience was terrible the supervisor i tried explaining the situation to just walked of while I was talking to him i would like a refund for the last flight I didn't take."
Cons: "It was delayed by 4 hours"
Pros: "Everything went smoothly"
Cons: "Not anything"
Pros: "The staff was professional and friendly"
Cons: "Flight left late for multiple reasons, missed my connection. Because there were multiple causes it just reveals how many cracks in the system there are. Flight delays are so common these days that I would just rather drive if possible."
Cons: "Flight left late and missed connecting flight in Atlanta. It's 9:30 pm and I'm still stuck in Atlanta airport."
Pros: "The flight got us from Anchorage to Atlanta on time."
Cons: "No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED."
Cons: "Connecting already departed. Scheduled on the next flight."
Pros: "The USB connection at my seat worked; it often does not, so this was an improvement. The turkey sandwich was moist and delicious."
Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."
Pros: "The plane was not so new or good"
Cons: "The plane and the atention"
Pros: "Everyone was very efficient and friendly."
Cons: "The microphone needs to be louder. It was very hard to hear."
Pros: "The tv in the back of every seat makes any seat a good seat."
Pros: "Boarding and deplaning were efficient. Crew was good. Seats were comfortable."
Cons: "Seat was near the restroom and there was an odor for the second half of the flight. Issues with the A/V - hum in the headphones and the touch screen only worked intermittently. Cabin temperature was a bit cold."
Pros: "The pilot was funny and flight crew was friendly."
Cons: "What I didn't like was out of their control!"
Pros: "Excellent service"
Cons: "Sat in Row 34. Engine noise was overwhelming."
Cons: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Pros: "Seamless uneventful flight."
Pros: "Crew was lovely"
Cons: "Narrow seats, hurry up food service prior to landing"
Pros: "Quick flight - attendants were nice."
Cons: "It was way too hot like the Ac wasn't working. Walked off the plane sweating."
Pros: "Flight time was short. boarding was organized."
Cons: "No refreshments. (Turbulent weather) makes sense, it felt like there were Windows where they could have offered some water."
Pros: "Love the in flight entertainment. Wouldn't pay an extra fee for it, but love it as a complimentary perk."
Pros: "On time. No problems."
Cons: "Hard to understand what group was being called to board. No systematic lineup, just crowding around."
Pros: "The service with a smile. They brought water and snacks while we were waiting for our luggage, that was very thoughtful."
Cons: "The screens weren´t working, so there was no entertainment for the 3 hours long flight."
Pros: "Flight was so smooth"
Pros: "On time with a very pleasant crew."
Cons: "Leg room was way too small, bathroom had no water in the sink, horrible flight!"
Pros: "The crew was exceptional. The seats are very uncomfortable. It feels like you are being packed in a sardine can."
Cons: "The airlines need to take into consideration, the Price that passengers pay for an airline ticket, only to be restricted in those uncomfortable positions on the average of 2 to 3 hours."
Pros: "Plane had three delays. Apparently American mechanics are not allowed to strike so they have these fake or very slow mechanical issues."
Cons: "Be on time. We missed our overseas connection and had to buy new tickets to Italy"
Pros: "great stewardess"
Cons: "extremely cramped old plane with no wifi. Really folks?"
Pros: "Crew on board are great."
Cons: "American keeps canceling and changing schedules. They cancelled flight section and took it out of my itinerary. Then took over 3 calls and 2 hours on hold to fix."
Pros: "Seat was good."
Cons: "Paid extra for free booze, but they didn’t serve booze, except to first class of course. Saying the flight was so quick, they weren’t even getting it out."
Pros: "Very helpful crew."
Cons: "Too often the video screen I’m given doesn’t charge up and it has to be replaced mid flight. This happened again during this flight when 2 screens didn’t charge and had to be replaced before the movie ended. The crew was helpful, but this problem is annoying."
Pros: "Crew was wonderful."
Cons: "Not much leg room."
Cons: "Cabin was freezing cold. Flight on time. No major issuess"
Pros: "The flight itself was uneventful, which is what you want from a flight. Once the connection was made the next day, the flight segment went perfectly."
Cons: "Flight was over 2 hours late leaving Lima, so many people missed connections in Miami, NOBODY from LATAM was at the gate to assist with how to make new connections or how to get local accommodations for the night. This was a customer service fail. American is no better. They rescheduled the flight at no cost, but then sent you back to LATAM for help with the overnight. If we buy tickets from your website and you own the process, you should be more helpful when there are problems. The back-and-forth was frustrating. Lima airport takes a long time to go through all the checkpoints. Two hours does not give enough time. There are at least four long lines that have to be endured. This process could use some streamlining."
Pros: "Niçoise salad was great. Had plenty of room in priority with pillow/blanket/headphones etc provided"
Cons: "3 hours delay, NOT entertainment at all, this is ridiculous! The dinner was regular, but breakfast was terrible."
Pros: "On time. Was able to sleep through much of what was likely an annoying flight because there was no personal entertainment--the tiny screens overhead would have been impossible to see and they were showing a movie that was lame. It seemed anachronistic."
Cons: "At the Lima gate they made each passenger open their carryon and submit to a secondary inspection to confiscate all water we bought past security. No warning was given about this. I had paid airport prices for water to bring onto the plane and then had to surrender it at the gate. Of course in economy class they will not give you water or attention until you are at cruising altitude. More than one flight attendant did not smile and one was actually rude in spite of my attempts to be kind and smile. Except for one friendly person at check-in kiosk, bad service overall. They do not have personal entertainment systems, and it was like going back in time with the tiny screens you cannot see, playing a movie you either watch it or not."
Cons: "My flight from SFO to Miami was delayed so I missed my connection to Rio and now I’m NYC on my birthday instead of my final destination. The flight status was changed 7 times. And AA said they would get my bag off but they did not and now I have to wait at JFK and hope it got rerouted here. And if it didn’t to hope it can on another flight before I hopefully actually get on a flight for Rio. Nobody has comped me for losing a day in Rio and for my hotel room. And this has been the worst flight exeperience or my life which unfortunately landed on my birthday. One I’ll remember in a sad and bad way. American Airlines refused to compensate me because I got my tickets via Kayak and I haven’t been able to find a number to complain to a Kayak agent whom I sure would say I had to contact American Airlines and nobody would help or take responsilvitu for this disaster."
Pros: "the staff was great from check in at the airport until I landed"
Cons: "I wish the snacks were heathy like dried fruit and nuts"
Pros: "I was last getting on the plane and I didn’t want to check my carry-on and the flight attendant found a spot for me! Nice, quiet flight."
Cons: "The drink cart skipped me! I was definitely awake too. When I got his attention I finally got my drink but I didn’t get a napkin or pretzels offered either. WiFi was iffy and never loaded for me."
Cons: "Food in general"
Pros: "Arrived 20 min early. Smooth flight."
Cons: "Didn’t have individual movie screens."
Pros: "Seats were comfortable enough"
Cons: "They force you to get to the airport really early."
Pros: "The dinner was good. The crew were great."
Cons: "It was the worst seat I have ever had."
Cons: "MISSED MY FLIGHT DUE TO LUGGAGE CHECK IN TIMING EVEN THOUGH THE FLIGHT WAS DELAYED FOR ANOTHER HOUR."
Pros: "The onboard entertainment has definitely improved. Nice to see how organize is the boarding process when compare to other local airlines."
Cons: "I was seating in the front of the plane were the seating should be better. The seat reclined minimum. Also, had the had luck to travel next to an amazing mother who was traveling with two small kinds and a dog. Brave woman but nasty flight for me. Need to improve the meals on the international flights. Too mediocre."
Pros: "The AA counter agent was very helpful in changing my flight?"
Cons: "All good"
Pros: "That the staff at American Aiirlunes were helpful in getting me to my destination."
Cons: "Flight was delayed and then canceled!!!!! I missed my connecting flight in Miami."
Cons: "My ticket was cancelled because of a misrepresentation made by an agent when I had to rebook the outgoing leg of this trip. I had to pay $670 for new ticket at the airport with no other options and very little help from the LatAm agents. I'll never book another ticket with this airline."
Pros: "The A321-S was a pretty good aircraft. Nicely updated interior. Staff were young & professional. Everyone was happy, efficient and professional. It was nice to see the Captain smile and say goodbye to ALL the passengers. Well done AA!"
Cons: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Pros: "Readiness for take off was well organized and quick"
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Cons: "Plane got cancelled. Missed my other flight. Spending $100 more that was unnecessary"
Cons: "No entertainment, no food"
Cons: "I booked the flight with Kayak and it showed the airline as Finnair, the flight was actually with American, no complains about it. The issue was that Kayak did not update me with the Flight number for American Airlines and kept sending me information about the flight with Finnair which was not going to actually take place. I had to actually call American and spend time with a Representative providing all the data to be able to get my American Airlines flight booking code so I could check in online. American as always was great! Shame on Kayak!"
Pros: "Smooth ride."
Cons: "Waited on gate agents for more than 20 mins from 1.39 pm to 2.00 pm And this was a scheduled flight. This is sloppiness."
Pros: "Flight was on time. Smooth flight."
Cons: "In flight entertainment was below expectations"
Cons: "Delay No direction help for the gate Bad seats"
Cons: "Flight leaving Miami delayed 1.5 hrs Flight leaving London delayed 3hrs"
Cons: "my luggage was lost between Dallas and St petersburg russia and I waited 5 days to receive it"
Cons: "Flying old dilapidated 767-300 on 10.5 hour overseas flight is not a good idea Crappy seats, no in-seat entertainment, non-working overhead lights on the first flight... AA in it's usual glory. Mediocre company at best."
Pros: "Everything was perfect."
Cons: "the flight did not have charging areas on the plane for phones for the regular seating. also, the seating was much tighter and our arm rest was not functioning. On all the planes going to our destination the accommodations were much different."
Pros: "Staff was professional and friendly."
Pros: "All good - with every aspect of the trip."
Pros: "Not enough luggage space for regular number of passengers on board"
Pros: "Gate was changed no one notified us and my family missedthe flight . one hou rextra wait. No apologies was extended."
Pros: "The new plane."
Cons: "Late departure."
Cons: "We were delayed for 6 hours due to a maintenance issue. Horrible customer service"
Cons: "Delay of flight do to routing maintenance has cost me a overnight in Miami. sleep only 4 hrs that day and the lost of one logged. AA employees in MIA the worst ever."
Pros: "ANA Chicago to Tokyo was so awesome. Crew is super courteous and polite. Food is good even economy class. Good headphones were already in front of the seats. ANA is the one that you want to fly!"
Cons: "We were stuck on the tarmac waiting for a gate for an hour and a half once we arrived in Atlanta. Other than that, everything was fine."
Pros: "The other passengers were understanding and patient."
Cons: "The crew was inattentive and in accommodating. A little water would’ve been nice."
Pros: "I received a fullcan of soda with a cup of ice. Not much else good"
Cons: "The entertainment system has a fee or else you have to use your device to access the United app to access entertainment."
Pros: "It was no airplane for us for another 2 hours. United does it more often then other carriers. We mad it home at 2 am instead of midnight."
Pros: "The flying part"
Cons: "Tiny seats"
Pros: "Didn't think my seat was too comfortable. Had to sit on my neck pillow. But flight was on time. Crew friendly."
Pros: "Relatively, on time."
Cons: "The seats were hardest, most uncomfortable airline seats yet. No padding whatso ever. They now have 4 boarding classes plus the 'special' folks. If you drag your bag to the gate , which slows down boarding, you get it checked for free, if you check it yourself at the counter you get to pay 25$ ... Since older people generally do not want to be carrying luggage up the 'stairs and through the Chicago airport', it means they get to pay extra! I think it is age discrimination that all the airlines are doing. Only the young can fly the cheapest."
Pros: "The leg room and the great service"
Pros: "We'll coordinated."
Cons: "The crew was not very helpful with my concerns. As well, there was a handicapped man sitting on my roway and he received insufficient service."
Cons: "4 hr delay on the flight, terrible experience never flying with United again."
Pros: "It was just a mediocre domestic flight. Nothing special."
Cons: "No movies to watch for free."
Pros: "I liked that I wasn't flying standby. The man in charge of scanning tickets and boarding was very nice also."
Cons: "The comfort was terrible, no technology or internet options unless you paid, seats were not comfortable. Thank goodness I was by the window. There were so many screaming kids. It should be an option to choose kid friendly planes."
Pros: "The flight got there"
Cons: "There is no reason why baggage should take over 60 minutes to arrive at baggage claim at 1130 pm"
Cons: "Had to sit on runway for over 2 hours causing me to miss connecting flight in Chicago. Then no more flights to Little Rock so had to spend the nite in airport very uncomfortable!! Kept changing gate numbers causing me to walk all over airport while having severe knee pain!! Very upsetting and painful"
Pros: "So glad the flight left on time and we actually arrived early!!"
Cons: "'Snacks' were spicy and they should be aware not everyone likes spicy food"
Cons: "Updates to delays not informed in a mannerly order"
Cons: "It was very hot, it seemed as if the AC was broken."
Pros: "Everything was on time and good"
Pros: "Everything!! Awesome!"
Cons: "My girlfriend nagging in my ear."
Pros: "Great spacious seats."
Cons: "Rude staff at the gate. The lady did not even let me finish my question before saying "No"! I approached her at the gate 1 hour before the flight to explain that I was not able to pick a seat online and I was trying to get an isle or a window seat due to my sciatica nerve pain, but she interrupted and said "no" before I got to ask the question. A few minutes later my name was called by another agent for a seat assignment. When I approached them, the first agent told the agent who called my name "no, she already has a seat" and did not even let me talk! This is awful customer service. I always fly with Southwest, but this time I had to fly with United because of the timing of the flight. I will choose an airline where I can at least get to finish asking a question and apparently that is not United airline."
Pros: "On time arrival."
Cons: "Turbulent Flight"
Pros: "I love the check in process!! You go to a kiosk and print your boarding pass and luggage tag and then just go and hand in your bag to an agent. Soooo easy. Then no ones in line forever. I was very impressed with the little extra amount of leg space that is not always on most planes. The flight wasn't very full and the crew was kind and generous with a couple of us wanting to switch our seats around. The tvs in the back of the headrest definitely kept me occupied watching New Girl. Overall, I was very comfortable and got to my destination without getting upset or angry once...which can't be said for all airlines."
Cons: "The security line for united in Newark was RIDICULOUS! It didn't take very long to get through...maybe 30-45 minutes (which I planned for) but the line snaked through two floors and wrapped through the check in area. It just looked incredibly daunting. But I realize that there isn't really much that can be done about that!"
Pros: "Super fast boarding and flight. Actually arrived an hour ahead of schedule"
Pros: "Flight crew very pleasant"
Pros: "Professional and compassionate handling of medical emergency. Did not mind the flight diversion to Salt Lake City. Captain kept us fully informed as situation developed."
Pros: "The flight was nice"
Cons: "I needed more leg room. I'm a big man I was in the middle seat."
Cons: "Movies should be included in price or significantly cheaper. Maybe some basics included with newer movies costing $2.00 at most."
Pros: "I was satisfied,no complaints."
Pros: "The crew members are very nice."
Cons: "The delayed flight. I want to change the times of my return date due to the delay but I received no assistance."
Pros: "It was my first time flying with United. It was also my first time flying on a plane that was smaller and it was the best flight I've ever been on. I really enjoyed the free wifi and entertainment on board. I have a child that had an electronic device that allowed her to watch a movie. The selection was also very up to date and a decent verity. Very good flight"
Cons: "Nothing it was a very good experience."
Pros: "Price was really great; service and flight were also very good."
Cons: "on my reservation, my name is spelled wrong and I cannot get this corrected. United rewards program will not recognize me. It is William, not Willim. Can you correct it? United agent said he could not fix this, he also thought it might effect me going through security but did not on my out bound flight."
Cons: "The plane was very hot had alot of cancellations missed my daughters army graduation it was all out bad and I could not get ahold of anyone from kayak had to get help from United will never use this again ..if it was refundable I would have just not went at all"
Cons: "Everything .. Stupid stand by tickets. Being given the run around. If I originally paid for a round trip ticket they could have handled multiple situations better .. I had 8 stand by tickets whose planes were full and booked to capacity causing me to miss 2 days of work before I finally made it home!"
Cons: "It never happened!"
Pros: "Couldn't hear clearly the boarding agent at the gate. Had no problem hearing the tv a gate away. But my gate agent sounding like he was under water. Had no problem hearing the flight attendants in the flight. The pilot, sounded like he was underwater. Not his fault."
Cons: "Extremely long delayed flight and was highly disappointed by the I was treated as a disabled valued customer. They keep changing the departure time's, I was left sitting in the wheel chair for several hours without any attendant checking on me, had nothing to eat nor drink for several hours, due to the fact that the attendants was extremely too busy or unavailable.. Thus far I have not received my compensation for my flight from Newark, NJ, to Atlanta, GA. I am requesting a compensation. Thanks. Respectfully, Cynthia Lopez"
Cons: "More maintenance delays."
Pros: "Worst flying experience ever"
Cons: "The arrival/departure board at the airport still said the flight was on time when I arrived, but when I tried to check in at the kiosk it said the flight had been canceled. They booked me on the next flight the following day on a different airline but made no offer to accommodate me with a hotel room and I was forced make my own arrangements for the overnight wait for the next flight at my own expense."
Pros: "Even though space was very limited, the seats were comfortable enough to fall asleep in."
Cons: "The flight was delayed."
Pros: "Crew was polite and helpful"
Cons: "I haven't flown united in a while and was very disappointed. The Seats are tight with no leg room. You have to pay more for what would have been a regular seat. If you don't mind being cramped in a small seat, United is okay. Lucky my flight was only 2 hrs."
Pros: "Short trip. Quiet plane luckily."
Cons: "Seems unorganized with over booking or some incident that occurred on the plan regarding reserved seats being given away. Had to ride around for about 5-10 min prior to actual departure to waste gas."
Pros: "Free snacks"
Cons: "Sac to Houston, felt like we were jammed in like sardines, narrow seats, very little wiggle room between rows. As if a five-seat row had been altered to squeeze in a sixth seat, to be able to squeeze more people onto an already full plane. There is no entertainment unless one has an app of some sort on an electronic device of some sort. Nothing is about the paying customer anymore. It's all about how much money can be made....sad Second leg, a flight attendant was rude to my husband, and the boarding was confusing, as zones 1-3 were all called at once, and the attendant quit using the mic, so no one could hear her. Oh, well, hope the flight home is better."
Cons: "We had to sit on the Tarmac for 2 hours for them to change a tire. I asked for a snack because I was starving but they would not give me anything until we were in the air. Finally got something an hour into the flight which I had to pay $9 for a snack box. To top it off when I got to baggage claim my luggage wasn't there because it was still at the airport in my original departure city."
Pros: "Clean, and comfortable"
Cons: "No tv to watch"
Pros: "Everyone was very friendly and accommodating as usual."
Cons: "The delays, the flight as a whole, and the airline NOT losing my bags!"
Pros: "Simple plane"
Cons: "Could have been on time. Missed connection. Spirit blamed weather and rebooked me next day 24 hours later. No meals or hotel took 3 hours to learn that I was on my own. Don't use Spirit not worth it."
Pros: "Nice crew. On time departure."
Cons: "Seats a little more comfortable."
Pros: "Price was good. No frills as no tv or food...not even peanuts. Plane left and landed on time. Free personal bag size was good."
Cons: "All was as I expected so no complaints."
Pros: "Customer service was good and no delays"
Cons: "Nothing that I can’t think of."
Pros: "nice new plane, Staff was great. Flight was on time getting me home."
Cons: "flight was way overbooked. No one wanted to get bumped. flight was hour late because we had to switch planes. first of many flights I've taken over 40 years that I saw that cluster####"
Pros: "Smooth landing and price of round trip tickets"
Cons: "Seats and the leg space"
Pros: "plane was fine. boarding was fine. everything was just ok. at least we didnt crash."
Cons: "you get what you pay for with spirit but when you factor in all the hidden fees- bag fee and seat fee its same price as southwest or jetblue. you have to pay extra to select your seat, ranging from approx $19-$9 on my flight, never heard of that before. it is what it is. i know next time ill just book with united, jetblue or southwest to have a nicer plane and a direct flight."
Pros: "ABSOLUTELY NOTHING!!!!!!!!!"
Cons: "The flight was drastically delayed, without appropriate notification. They offered no remedy without any option to arrive at my until 3 days later and this with me staying overnight at the Fort Lauderdale airport, to be on stand by for the flights on said third day. Their only other offer was to refund me the value of that 'first flight". It took two hours and 15 minutes of declining those offers and being very disrespectfully for them to offer a full refund (5 to 7 business days later). They offer no help with rebooking, so I had to purchase with another airline at full last minute price."
Cons: "Going to Fort Lauderdale: the flight attendant was very rude towards another passenger because the seat was double booked. Overall chaos and unprofessional"
Cons: "The flight was canceled and i didnt recieve a call or email"
Cons: "They canceled the flight . I think that fact is explanatory per se"
Pros: "Cancelled flight out. Flight back was late. Awful service."
Cons: "Flight got canceled. Attendants were very rude"
Pros: "Crew was helpful."
Cons: "They home of the bare fare is just that, bare. It gets you to the door of the airplane. Just you, no bags or carry on, no seat, no food. Also bag weight limit is 40 lbs compared to 50 in other Airlines. When you add up the price difference is minimal unless you are willing to travel with only the clothes you are wearing. Flight delay was the cherry on the cake. First time and last time for me."
Cons: "very uncomfortable cramped seating"
Cons: "THERE WAS NO FLIGHT FROM DALLAS TO FLL. We never boarded that connecting flight. I was one of the lucky ones that got a ticket to Orlando and moved to FLL in a BUS!!! The flight to Orlando was also another nightmare, when we landed Orlando, the bus took 2 hours to arrive to the airport plus the 4 hours to get to FLL. My experience was a complete nightmare. I arrived to destination 8 hours after the original plan. Needless to say that I am not flying with Spirit anymore."
Pros: "Spirit airline employees many great people. It causes their life and work to be a daily horror, with it policies and rules. Our crew member cared for a sick passenger so tenderly it was quite moving. She was as a mother to the entire passengers as the same time. Responding fast with a smile, cleaning up seats and area while gently dealing with other rude and upset passengers."
Cons: "Secret fees. Unkind Spirit airpline policies Poor company communication to clients Poor and unacceptable treatment of staffs."
Pros: "Nonstop option"
Cons: "Luggage fees"
Pros: "The staff were friendly and helpful"
Cons: "No services - didn't know you didn't get any beverages on board unless you purchase them. Would have bought a bottle of water before boarding."
Pros: "I didn't get o to this flight at all. Staff were very friendly, but completely overwhelmed and inexperienced. They were told to tell us that we had to switch flights because we wouldn't make the connecting flight, but in fact it was because the flight was overbooked. They said I'd get a hotel and then I had to take a taxi to the hotel where there was no room - as the hotel and had already informed the Spirit airlines staff. By the time I returned to the airport for a new hotel voucher it was 3am - and I'd been at the airport since 12am. Mostly it was also crazy to see the situations of other passengers with that airline. The staff were nice, but I wouldn't even feel safe flying with spirit again, much less like I'd be well served."
Cons: "no communication when 2 men taken off plane causing delays. no one to direct us to next flight. door of connecting flight shut in our faces (10 of us going on to Newark) and then plane sat at gate for 15 more minutes. discount coupon offered to spend the night costing more than other hotels in area. no transportation provided to hotels. no food or water provided. Spirit ticketing agents disappeared and left for the day leaving hundreds of us seeking rebooking and help. given a card to rebook "Online" but I'm 75 and don't own a smartphone, therefore not an option for us. waited in line 3 HOURS to get rebooked!!!!!.."
Cons: "Flight cost less then a hundred dollars but our luggage cost over $220??? I get the pay for what you use, but $55 per carry on and $50 for luggage and only up to 40 pounds where other airlines are 50 pounds. Would not fly with this carrier again, JetBlue or SW are much better options in this market."
Cons: "Comfort packed like sardines"
Pros: "Not the Seats"
Cons: "The seats are awful. They don't recline and I think the engineer who designed them was aiming for maximum discomfort."
Cons: "Flight was 3 hours late!!"
Cons: "Slow boarding and de-boarding process. Seemed like there was time on both ends to shorten trip."
Pros: "flight on time , crew ok , plane ok"
Cons: "the only thing to upset me was the robbery of luggage fee ...for a small cabin size I paid 55$ and that took all my appetite to use your airline again...why should I fly with you and pay more with game words...declared price 130$ and 55$ for 1 small cabin bag...thanks I won't have that experience again for sure"
Pros: "On time everything...helpful people at computers to assist in checkin process"
Cons: "Could not recline seat, no complimentary anything i.e. Bags, snacks, or beverages. Not even a pay option for inflight web access"
Cons: "Very good"
Cons: "EVERYTHING!! YOU'RE CREW IS THE WORST! TRYING TO SUCK MORE MONEY FROM YOUNG TRAVELERS. I AM NEVER GOING TO FLY WITH YOU AGAIN. AND BE SURE THAT ANY OF OUR FRIENDS, FAMILY AND ANY OTHER PEOPLE WE KNOW WON'T FLY WITH YOU TOO!!!"
Cons: "Not comfortable at all...no space for bags...second time having a bad experience won't be a third"
Pros: "Flights were cheap but then charge is excessive for both hand luggage and checked bags. I've never heard of anyone charging 45$ for hand luggage. Count that both ways and now the cost is more than other airlines!"
Cons: "The nickle-diming of the fares,the long winded check in process, the most uncomfortable seats that I have EVER had the displeasure of occupying, the absence of tray tables or seat pockets and the fact that you had to pay for any beverage or cheap snacks. Not to mention the 2-1/2 hour delay with no explanation. I will never fly them again and will make sure everyone that I know will hear of my experiance along with all of my social media. I could have flown Delta cheaper in the long run and in the future will book with more reliable,up-front airlines!!"
Pros: "nothing was impressive."
Cons: "Charging for every single thing they can possibly charge you for. The icing on that cake is that they even charge you for water in flight. Now, that is so horrible. Only taking credit cards too. There are many older people on these flights that do not even have credit cards.... so they may not have water? Cheap flight!!??? nope, add everything together and with flight attendants that don't want to be there and a captain that let us sit on the tarmac for a good 15 minutes before thinking he should tell us what's going on. That was my first and it is my last Spirit flight! And i am telling everyone that i know not to fly Spirit. Some people I have told have stories of their own and said they won't fly Spirit ever again too."
Cons: "The seats were small."
Cons: "My flight was canceled"
Pros: "Staff was friendly and helpful"
Cons: "Flight was late, boarding info was not updated at terminals."
Pros: "Kept getting emails that the flight was on time only to find obscenely long lines at check in, under staff and flights delayed for over 2 hours!"
Cons: "so incredibly delayed"
Cons: "$52 to check a bag less than 50lbs is preposterous."
Cons: "The tray table was dirty and it smelled like vomit. Seats did not recline."
Cons: "I had a connecting flight form San Jose to Chicago in Fort Lauderdale. Both Flights were Spirit. Had around 2 yrs to get from my flight from San Jose to the chocago flight. By the time i went thru customs (huge line) then thru security (another huge line) i got the the gate at 7:38 A. M. My flight was scheduled to leave at 7:42 A.M.. I understand that you do need to close your gates a little earlier, but i was not the only one that had the same itenerary and missed the flight. Its just hard to understand that you must have a record of who is missing on that flight and since you know they are at the airport (because we came in from San Jose on your flight) not to at least wait until 7:42 to close the gates. There was no one at the gate, the gate was closed as we watched the airplane sit there without moving for at least another 10 minutes. Its beyond logic and the only way i can explain that in my mind is that your record of competing with other airlines of being on time is more important to the airline than the customers themselves. Which is very sad. Then i stood in line for one and a half hours just so i can speak to someone on what my next step should be. Do you have any idea how stressful it is to miss your flight and then have to stay in line for another hour and a half in that stress? As i stood there and watched the couple in front of me being in distress and his girlfriend crying i realized how unfriendly Spirit Airlines is ti its cutomers. Then finally i get to the representitve to be told i can get a flight out at 6:15 P.M. That is 10 and half hours later. So i inquired, can we use another airline or even an alternative airport to resolve the long wait, of course i was told no without any explanation. So, i had my office search for a flight for me and they found one for 101.00 to Midway with Southwest Airlines leaving at 10:15 A.M., but since i was in a different terminal and would have to go thru security, i would not make it. Very frustrating to think since your air line is the one that propsed the itenerary for me, would not back me up when i missed the flight with no fault of mine. Afterall, Spirit sold me that Itenerary, they should have been aware that it can take longer than two hours to make it to the next flight. But, what really has me steaming is you could not even have more than one person to help at the counter for the people that missed their flight, because if you DID then i could have had time to book the Southwest flight. Due to your lack of concern about the customers in general my company nor I will ever use your services again. I know that probably doesnt break your heart, but me being in business now for well over 30 years,i can gaurantee you eventually if you do not change your practices, it will affect your bottom line. One last note. I overheard another frustrated customer asking if they will give him any food vouchers, and he was stared down for a few seconds and then a simple "no"."
Pros: "Quick boarding"
Cons: "$55 for carry-on, $4 for snack, no entertainment, no Internet, no reclining seats"
Cons: "The connection in Florida didn't give me enough time with immigration so I had to stay extra 4 hours in the airport and had less time in New York because I had a flight the same day in the night so it ruined my trip there"
Pros: "Nothing I will never fly with this airline again"
Cons: "$55.00 for a carry on. Flight delayed for 1.5 hours and still want to charge $3.00 for water. Seats very cramped. Staff not friendly. Check in, the computers were down for 1/2 hour. Should I continue ?"
Cons: "Seats were like sitting on bricks. The airline nickles and dimes you for everything. Website is terrible. Everything is an add on and it is hard to find pricing for the add ons. If they could charge for seat belts and air, they probably would. Never again!"
Cons: "Try getting charged for your bags only to then get stuck paying even more for your seats because the only ones left. The last available seats where in an exit row and I was forced either to pay extra to check my bags in at the airport or choose and pay for the last available seats. Either way they squeezed every last penny out of us."
Cons: "I could not take the trip."
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