Daily cleaning, installation of cabin HEPA filters on flights to Cozumel
American Airlines, United Airlines and JetBlue have waived their change and cancellation fees on flights to Cozumel. Confirm policies on booking site.
Delta and Alaska Airlines do not allow booking a middle seat on flights to Cozumel.
You cannot fly directly to Cozumel. KAYAK recommends you fly to Cancún (CUN) (37.46 mi from Cozumel). From there you can rent a car or get a taxi.
Cancún Airport is 37 miles from the center of Cozumel. View on Map.
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Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Cozumel up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "in-flight experience was great delta comfort seats crew was wonderful"
Cons: "Boarding staff were flustered because of overbooked flights - I asked them for a seat assignment and they dismissed me saying wait for your name. I asked again several minutes later after I hadnt heard or seen my name on screen, and they rushed me onto the last seat on the plane right before doors closed. I dont think I should have been dismissed so quickly and probably wouldnt have made it on the plane if I wasn't persistent I wish Delta offered better flight snacks in general. Pretzels and peanuts are disappointing. If not, then maybe offer snacks for purchase (on all flights). This was a 2.5 hour flight and they had nothing. I was starving. (Jetblue Southwest Virgin do a better job w food)."
Pros: "Rebooked to Atlanta because of a delay."
Cons: "Delta notifications and Kayak notifications were giving me conflicting information, however once I arrived at the Houston airport a Delta representative clarified my issues."
Cons: "Free streaming movies on WiFi did not work (the system was broken on this aircraft according to the customer support). We had 3 people flying together but did not get the seats assigned in one place. Yes, we did not pay extra for confirmed seats but since we were buying 3 tickets I think 3 seats close to each other (if not in one row) should be expected."
Pros: "There should atleast one checked luggage"
Cons: "Too expensive and baggage charge is additional which does not make any sense"
Pros: "Had complementary food at check in"
Pros: "Great service"
Pros: "The staff was very nice."
Cons: "My carry on was taken away and checked to my final destination without the option of getting it at the next stop, which was a quick turn change in Atlanta."
Pros: "No problems hassle free"
Cons: "Nothing I didn't like all went well."
Pros: "Very good service. Landed before time. So happy to use Delta."
Pros: "I had heard about limited food options during covid flights but everything was tasty and generous. I always appreciate it when my initial flight books my check-in to my final stop and gives me all my boarding passes at once and Delta did just that. They were also really good at communicating updates like changes to the gate."
Cons: "People should just be prepared to be asked more questions than usual. It can definitely make you feel nervous but just remember that the new covid restrictions are stressful for flight staff just as much as they are stressful for you. Be cooperative and honest and you shouldn't have any problems."
Pros: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"
Pros: "Crew was extremely hostile and rude"
Cons: "Smile and treat black individuals better"
Cons: "See previous"
Cons: "We arrived around 39 minutes early and the whole process was very smooth"
Pros: "Crew was friendly, seats really comfortable!"
Cons: "Headphones sold for $ 2. Headphones preferably free"
Pros: "Calm and safe, just like I like it."
Pros: "See previous comments"
Cons: "See previous comments"
Cons: "The carrots were hard and the bread was cold."
Pros: "The crew was nice"
Pros: "All good."
Pros: "All was great"
Cons: "No AC for an hour before takeoff - very uncomfortable. Audio for tv did not work."
Pros: "After a late, crowded boarding process, somehow the flight crew got us off the ground on time!"
Cons: "Having more than 2 harried airline agents at the gate to handle the sold out flight filled with families with babies!"
Cons: "It was late"
Pros: "Crew was awesome"
Pros: "Amazing crewkeep"
Cons: "Keep going"
Pros: "The movies were entertaining"
Cons: "Notify the delay quickly"
Cons: "More print media to read on"
Pros: "Crew was great."
Cons: "Couldn’t hear/understand the pilot"
Pros: "The boarding was fast and very well handled."
Cons: "It was delayed"
Cons: "Chinese Eastern did not try to help and solve my problem."
Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Cons: "Flight was delayed."
Pros: "Excellent check in and boarding service"
Cons: "Cleaning of the airplane could be done better"
Pros: "Fly attenden alwas with a beautiful smile"
Cons: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Pros: "I love the aesthetic of the new planes. Boarding was seamless and the staff was great! More cookies please!"
Pros: "Food was amazing tasted and seasoned well. Not bland, really good salad and chicken."
Cons: "Delay. (liked kayak delay updates tho!) crew not very attending and it looked like they didnt care. In order to keep folks busy because of the delay. They gave out immigration and customs papers out, but refused to give pen. I literally didn't had one and answer from the crew was like that. " Excuse me do you have a pen by any chance?" . "NO! I dont! asked them" pointing out to other crew members, -this is the best part- the female stewardess had clearly visibly a pen in her front shirt pocket! Sitting around and trying to kill time and no pen still. While busy with food and other stuff, i fell asleep. Then after a while when going to the restroom i asked the male steward if he would have a pen please, he pointed out they dont have any pens. ( please note he marked on his check board, who is getting which meal on the first class)"
Pros: "Friendly service"
Cons: "The booking was done through vayama and the confirmation numbers didn't match with delta's. It was confusing. I had to talk to a delta rep and give her the eticket # and at that point, she gave me a new confirmation #, that I was able to use to check in with on delta"
Pros: "Quick and everyone was friendly"
Pros: "I was given a complimentary upgrade."
Pros: "That I landed safely"
Cons: "1st class was horrible."
Cons: "Your company has the worst customer service ever! You ruined our family vacation and just have horrible policies I can’t believe it! Will never purchase anything off your website again! You suck!"
Cons: "They lost my luggage."
Pros: "Very satisfied. Great service"
Cons: "It takes time and worries to find the air train and Aeroflot registration."
Pros: "The service was amazing , the staff was honestly friendly and nice"
Pros: "The crew, the food, and the entertainment were all very good."
Cons: "The flight from Houston to Mexico City was delayed a full day, weather I believe, so I had to modify my flight plans to arrive in Houston a day later. These things happen so it's inconvenient but part of traveling."
Cons: "Unfortunately, I was not able to go on this trip because I recently found out I am pregnant and the risk due to the current Zika virus makes traveling out of the question. Aeromexico was NOT understanding at all. Their only offer was a 1 year voucher from the time I purchased my ticket. I purchased my ticket in October 2015 (before the Zika outbreak and before being pregnant) and I will still be pregnant in October 2016 so that voucher is completely useless to me. I basically lost $900. Even though I repeatedly tried to explain my situation to customer service and had a letter from my doctor it didn't matter they just repeated their voucher line over and over. Needless to say I will NEVER purchase airline tickets from Aeromexico again and that is a real shame for them because I have a timeshare in Mexico which I plan on enjoying with my growing family for years to come."
Pros: "Food, AC, service"
Cons: "Wait time"
Pros: "No complaints, flight was on time and crew was professional."
Pros: "The lady in the front desk in Houston was very helpful. In general I liked the whole trip tllll my destination Guadalajara."
Pros: "Nothing!!! Terrible experience with Aeromexico"
Cons: "First: they charge me extra $49.90 because "they were only VIP seat available" , they told me this the day before the flight when I called to confirm my seats. I paid off course. When I got to the airport they gave seat 22B by the emergency exit that couldn't reclined!!! Horrible experience with Aeromexico. I called to get reimburse for what I was told I was going to get and I didn't. They couldn't transfer me to anyone no one that can do a reimbursement . They only gave me an email to complain and no one has replay my email."
Pros: "Same as first leg of flight"
Cons: "The terrible experience of dealing with Flight nerwork"
Pros: "Service was Fantastic!!!!"
Pros: "Coming home"
Cons: "The way I was treated"
Pros: "Brand new planes, free tv and movies, and very comfortable seats. the flight crew was very friendly and takeoff and landing were right on time. Overall we were very impressed and would definitely fly Aeromexico again!!"
Pros: "Everything but the flight it self was ok."
Cons: "The weather"
Cons: "Flight was delayed 2hrs."
Pros: "Seat OK, but full row. Social distancing OK."
Cons: "Passengers use face masks for the most part, but encouragement (not enforcement) by crew might be considered."
Pros: "The crew was great"
Cons: "Check in on line was diffucult and did not include opportunity to precheck a check in bag. Acwaste of time fir everyine in line"
Pros: "Good flight"
Cons: "smell, old chairs, lights on the entire time"
Cons: "To have us sit together"
Cons: "Went to check in baggage and had my paid receipt and Aeromexico insisted luggage wasn’t paid for and we had to double pay at the airport so we didn’t miss our flight! RIDICULOUS! Wake up Aeromexico and KIWI booking!!!"
Pros: "On time"
Cons: "Smelly WC and crew"
Pros: "The crew"
Cons: "No delays. Had delays on both flights."
Pros: "The services and the comfort"
Cons: "Everything its good"
Pros: "Nothing. Iberia Airlines employs theives."
Pros: "Perfect timing, pilots throttled up to catch up on a delayed departure, absolutely bang on. Cabin crew were great. Comfortable seats with recline."
Cons: "Inside could do with a clean, but it was an older 737 workhorse, typical wear & tear. I paid more than expected but I did get a good reliable service."
Cons: "El vuelo salió atrasado . Teníamos acientos en AM+. Incómodos El sistema de entretenimiento no funcionó. Pedimos que lo vean para arreglarlo. Nadie nos acercó con respuesta. Mal trato del personal a bordo"
Pros: "They provde fod and dinks"
Cons: "Baggage fees"
Cons: "The plane is in terrible shape"
Pros: "Excellent service a board also the crew very polite, educated and helpful all the time with the passengers"
Pros: "A bit late the take off but within reasonable margins. We arrived 10 min late, so not bad"
Cons: "There was not red wine, other than that no complaints"
Pros: "The entertainment"
Cons: "Lack of snacks, prefer chips"
Pros: "Great prices!"
Pros: "Well organized"
Cons: "People in the airline need to be a bit more frienly"
Cons: "Ran out of fuel and had to make atop at St. Louis for about 1-1/2 hrs So got delayed needed to get to Chicago at 11 and ended up at 1:30"
Pros: "Everything was nice"
Pros: "I didn't have a seat and was upgraded to first class, which was AMAZING."
Cons: "Charge for baggage"
Cons: "Was late 2 hours"
Pros: "Same as above"
Cons: "No issues"
Pros: "free meal and free alcoholic beverage!"
Cons: "thought your carry on luggage rules were more relaxed. however we ended up getting charged an extra $80 for 2 carry on bags that were overweight. never had an overweight restriction on a carry on before."
Cons: "I had to document my luggage in every airport"
Cons: "2 1/2 hour wait in line to check in. then had to rush to gate to make it 10 minutes before take off. Charged us $50 for I am not sure what. Only had 2 carry on bags Had reserved earlier seats but was not honored. Sat in last row on plane next to bathrooms. I will never take this f....n airlines again. Rather pay more or be inconvenienced than deal with this incompetent, greedy so called airlines."
Pros: "Nice plane"
Cons: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Cons: "they want to charge you for every little thing they can, terrible service, poor communication skills (even in spanish) definitely will try to avoid flying again with this "airline". too bad I still have to fly back home with them"
Cons: "Que solo tengan cacahuates y el avión no tenía pinta de haber sido aseado antes de abordar"
Cons: "The poor profesionalism not having flys on timeline"
Pros: "Brand new plane. Lots of extra leg room coming from a guy of 6 ft."
Pros: "The fact that we were served a snack."
Cons: "It took way too long to xheck in."
Pros: "The plane actually taking off"
Cons: "Flight was delayed, I was told multiple different reason as to why the flight was taking off. Mainly that there was inspection."
Pros: "Confortable seats and entertaiment"
Cons: "Late boatding"
Pros: "the worse airline"
Cons: "Decided to have a glass of wine -- had to ask the F.A. twice for my change. Dont feel they( F.A.s) were especially friendly."
Cons: "Delayed as well!!!"
Pros: "entertainment and power outlet"
Cons: "Had to check my bag because they ran out of overhead bin space."
Pros: "We loved everything. The check in was easy and the boarding was great. Personnel were all very pleasant and it seems they were having a rough. time with full planes and asking for passengers to check baggage. Everyone with AA was customer driven and professional."
Pros: "I had a good experience"
Cons: "Nothing as such."
Pros: "I never sleep on planes due to the tiny area you have. There was plenty of legroom and I slept most of the way."
Pros: "Staff very pleasant and helpful"
Cons: "I hour in security line"
Pros: "On time"
Cons: "Too long waiting in Chicago"
Cons: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Cons: "Sat on the runway for over an hour. Lack of communication and lies.."
Cons: "Individual TVs, perhaps"
Pros: "Great crew"
Pros: "second flight was delayed about 30 minutes"
Cons: "Bring back the individual TV's"
Pros: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Cons: "A second beverage service would have nice."
Pros: "The cabin crew"
Cons: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Cons: "Flight delayed 1h30, no food or beverage served!"
Pros: "I had a passenger next to me with a very heavy perfume scent"
Cons: "Is ok"
Cons: "1 hour delay boarding then another hour waiting for a Pilot!?"
Pros: "On time"
Cons: "Boarding system, come located entertainment o/b, non existan food/snacks"
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Pros: "The crew were fine, not their fault for sure."
Cons: "5 hour delay. That about says it all. All due to late flight crew from weather elsewhere, having them being taken offline because of long hours, trying to find new people, having a jetway break. Having to sit on a plane in the terminal for more than an hour with no air and stifling heat, taken off the plane and back on. All for a non-stop flight from Boston to LA. Definitely not fun."
Pros: "This will be my last flight on American. The seats are so narrow that I had a very uncomfortable flight, and I am a "normal size". I can imagine how uncomfortable larger people were."
Cons: "The seats are too narrow with little leg room."
Pros: "Plane is clean. Well kept"
Cons: "Wifi. It terrible"
Pros: "Timeliness and friendly staff. Arrived before scheduled time..."
Cons: "After getting us lined up for boarding we were told to wait due to maintenance."
Pros: "Crew was very nice. Plane was clean."
Cons: "Tight squeeze into seats. TV selection wasn’t mainstream programs - nothing of interest to an older person."
Pros: "Arrived early in CUN!"
Cons: "Food selection"
Pros: "I had a connection flight to JFK I came before the time about 15 min and crew saw me but she told me, sorry someone took your seats I lost around 4000$. This happened at Dallas airport."
Pros: "Good communication from the captain"
Cons: "The delays"
Pros: "quick flight"
Cons: "seats are very cramped"
Pros: "On time"
Cons: "Nisy airplane and hard seats."
Pros: "The airline staff was SO kind and helpful. I'm an AA fan now!"
Cons: "Very narrow seats"
Cons: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Pros: "On-time arrival; competent crew"
Cons: "Nothing; the flight was OK."
Cons: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Cons: "They had a delay that bumped our international connection. We had to switch airports and airlines and arrived significantly later than originally planned, causing us to miss pre-wedding events."
Pros: "Boarding was prompt, flight attendants polite and accommodating."
Cons: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Cons: "Flights out of RDU to Philly were late. AA will not let you get on another flight going to the same destination if your checked luggage has been committed to particular flight beforehand. You have to fly with your luggage."
Cons: "Delays when other airlines with same destination did not have them. The constant asking if is move seats. No means no."
Pros: "the clerk at the boarding desk was kind"
Cons: "plane had mechanical problems - new plane and gate and an hour delay. - first drink should have been free"
Pros: "The crew and flight was great."
Pros: "Everyone was very helpful."
Cons: "I am million miler in Korean air. It's a seven star airlines"
Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"
Pros: "It's great, but with better food it can be exelent"
Pros: "That 787 experience..."
Pros: "No issues"
Cons: "Delays all day"
Pros: "Slept so can't complain."
Cons: "I was between two heavy set people and could barely move."
Pros: "Nice comfortable seating."
Cons: "Liked everything"
Pros: "Everything was great travel was a brezs"
Pros: "They were very accommodating, absolutely nothing to complain about."
Cons: "Packed in like sardines. This is not comfortable."
Pros: "The staff was pleasant"
Cons: "We were delayed several times and deboarding came with a delay. Missed work and missed school."
Pros: "Convenience. And smooth travel"
Cons: "Delay of over 3 hrs!!"
Cons: "TSA agaent at New Orlleans airport was very RUDE"
Cons: "we had to pay to watch any channel."
Pros: "Everyone was very friendly"
Pros: "Was nice"
Pros: "Early arrival"
Cons: "No free snacks"
Pros: "BS deal"
Pros: "Delta airline"
Cons: "floght delay ; at least 3 times for me!"
Cons: "The visitor documents could have been passed out sooner. We didn't babe much time before landing to complete and instructions were not very clear."
Cons: "Too much Delays"
Pros: "On time Skilled pilots Smooth landing Accommodating staff Pleasant"
Pros: "Professional service and on time departure"
Pros: "Using Kayak was so convenient. They were great in keeping me informed of schedule & gate changes."
Pros: "Everything was great"
Pros: "Loved ability to watch movies on iPad and phone for free"
Cons: "Complimentary nuts..."
Pros: "Friendly steward, boarding staff very good , no delay"
Pros: "Excellent service."
Pros: "Service and price"
Pros: "Everything was good ."
Cons: "No breaks or offer,to buy like bacon n eggs or sasage"
Pros: "Everything else was fine"
Cons: "Not a lot of smiles"
Pros: "On time"
Pros: "I was so comfortable and I got to sleep"
Pros: "The time of inflight service"
Cons: "No inflight wifi"
Pros: "I made it to Cancun."
Cons: "When I got to the gate in Chicago I asked if my seat could be moved next to my friend. The attendant said she would only be able to move me closer and the issued another ticket to me. It ended up being a different persons name from mine. I was afraid I wouldn't be able to board because big her mistake."
Pros: "Free beverages"
Cons: "Crowded seating"
Pros: "They had wifi :)"
Pros: "New plane, wifi, arrived 27 mins early"
Cons: "waiting on the plane for an hour for take off."
Pros: "Glad there was a late evening departure available after the Bowl Game. Convenient so we didn't have to spend the night."
Pros: "The price for ticket outstanding!"
Cons: "No compleings"
Pros: "That I didn't die...."
Cons: "I'm 6'7 in a seat mad e for a midget"
Cons: "No food - not good"
Pros: "After the theft, nothing really."
Cons: "They stole all of my partner's jewellery, 2 iPhone cables and an expensive 4 USB wall charger."
Cons: "2 hours delayed"
Pros: "Faster and excellent trip."
Cons: "I was waiting long time to check in and take my tickets."
Pros: "The crew on the airplane were very nice and accommodating."
Cons: "-The checking-in process was chaotic as people would routinely cut in line. -The boarding process was equally chaotic especially after a gate switch. The airport staff did not communicate with us that our flight was delayed, which resulted in a crowd of people standing in front of the gate for close to 45 minutes."
Pros: "On time and fare"
Cons: "Everything is extra even water. Crew attitude and lack of professionalism of check-in people."
Pros: "For a discount airline, the service was good and the Airbus plane was roomy."
Cons: "They charged me for having a stroller checked at the gate. First time ever I have been charged for it."
Pros: "Flight was on time, boarding was quick. Exchanging seats was not a problem."
Cons: "They did not have blankets and it was very cold during the flight."
Pros: "Comfy chairs and we were in boarding group 1"
Cons: "There was what seemed like a high school trip going who'd paid for express service so all three people at the check in desk we're dealing with them for ages - they were very slow. There should have been at least one of the 3 taking the regular queue since it was huge and we'd already been waiting for ages when all the teenagers showed up and got to skip the queue"
Cons: "Poor customer service, terrible check in and boarding procedure."
Cons: "Domestic flight delayed by 4 hours with little follow up or information to clients. On top of that my daughters baby stroller got broken even when we delivered it at the airplane gate. Not flying them again!"
Pros: "Cleanliness of the plane and cabin"
Cons: "Online check-in needs work!"
Pros: "Quick, expedient checkin & boarding"
Pros: "Everything was perfect but the price"
Pros: "The crew was amazing seats very comfortable!"
Cons: "The flight was fine the way it was."
Cons: "Waiting time"
Pros: "Easy flight. Great Crew."
Cons: "No reclining seats very little leg room"
Pros: "We got VIP Boarding without choosing in advance."
Cons: "Very little legroom, seats were not reclinable at all, not a single snack included. Cheap."
Pros: "Able to fall asleep as soon as possible during my flight."
Cons: "For starters, when I checked in I was charged for a damn carry on!?!? Super unexpected expense, and in my opinion wrongfully executed. I was told that I had to pay for my carry on or else I could not board the plane. When I asked why, he said it was over the limit, I weighed it and then he said, u have to add the other small bag too. — THE OTHER SMALL BAG WAS A BAG FILLED WITH SOUVENIR ITEMS PURCHASED AT THEIR AIRPORT PRIOR TO ME CHECKING IN! I explained that and of course nothing happened. The viva aerobús person that ran the register is called Jose A. Carrizo #21 badge. 31/12/2021. - The problem is not the amount that I paid, but the fact that customers before me were not asked to pay, even though I could clearly read the numbers on the scale as they weighed it. My bag weighed 10 kg exactly. i weighed it when I packed it. And the other bag was a bag used to carry around souvenirs from the airport. I think this was a bad way to do business and I’m simply not happy about it."
Pros: "The flight attendants were great. They gave very good service."
Cons: "The menu listed sandwiches but they didn’t have any :( The temperature inside the plane was so stuffy and hot. I prefer warmer temperatures but this was terrible."
Cons: "Seat space"
Cons: "In your email, can you include what door I enter at the airport terminal 1? It was a bit difficult to find the ticketing area"
Cons: "I was early to aborde and I wasn’t allow to check in due to apprently being late"
Pros: "I liked that they got me to my destination alive."
Cons: "The seats, being on time, docking at the right terminal so we didn’t have to bus to another terminal to go through customs, the food, the check in process... everything was sub par. For a thousand dollar ticket, I’ll never fly Volaris or Viva Aerobús again."
Pros: "I didn’t get chance to flight . They changed departure time . At the first time when I showed up at my gate 17A , 50 minutes before the departure there was a lot of people waiting for flight to Hermosillo , not the Cancun. ( wasn’t any information about Cancun flight on information display) When I asked crew from desk about my flight to Cancun they told that I need to wait for announcement . I left for 20 minutes , when back 20 minutes before my departure time on my gate crew told me that my flight it’s gone. I didn’t hear any announcement about it. They didn’t change me for another flight , only the told me that they can change my ticket for the flight which is 18 hours later."
Cons: "Everything need to improve"
Cons: "Customer service"
Cons: "Food and entertainment and leg space."
Pros: "Surprised by complimentary beverages and snacks (cookies or chips). Perhaps they were free because it was an international flight"
Cons: "Legroom was tight. Seats were wide enough but seat cushions were thin."
Pros: "The crew at the front of the airplane were friendly"
Cons: "When sitting at the back of the plane there were some girls with 3 beer cans each playing loud music and it woke up my child. I asked the flight attendant to tell the women to turn down there music and she said no she couldn’t do that if I didn’t like it to tell them myself."
Cons: "My flight was delayed, and I missed all the other flights."
Pros: "Crew was very helpful and willing to sevice us. Pilot was very kind also."
Cons: "Only a bit more smooth flying, but this is out of our control."
Pros: "The plane was newer and clean"
Cons: "It was warm on the fight, it would had been better if the air conditioning was turned on the entire duration of the flight."
Pros: "Delays everytime"
Pros: "The flight was delayed 45 min and boarding the plane was s mess"
Pros: "Worst customer service I have ever been subject too"
Cons: "Kept us 50 mins on tarmac without any explication"
Pros: "The crew was excellent. Leg space was not good. There was very little space for me to get situated."
Cons: "Just the space between the rows of seats."
Cons: "Not good organization while boarding, too much turbulence, very uncomfortable seats"
Pros: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Cons: "The airline we had left the checking area 1/45 min before the flight take off my flight was at 1:55 pm I got there at 12:30 pm and the agents weren’t there 12 passengers stay with out a flight and there’s no body to help us bad service had to buy new tickets"
Pros: "The crew were considerate, helpful"
Cons: "Only junk food to purchase and it was a long flight"
Cons: "Great service, I really recommend. Un servicio muy bueno"
Pros: "good choice of snacks and food, good entertainment options"
Cons: "vegan friendly food options"
Pros: "Flight on time. Smooth flight"
Cons: "Better staff"
Pros: "The crew was honestly great"
Cons: "I paid for a row 3 premium seat that was supposed to have more room. It was the least legroom I have ever experienced on a commercial flight"
Pros: "It was impossible to speak to anyone before the 24 hour cancellation period ends."
Cons: "Have people try to help instead just telling them to call later or call the airline"
Pros: "Seat space was so bad and nothing comfortable and the flight was delayed for more than two hours what a service experience is this? My first time flight in with this company and last"
Cons: "Service is so bad from the beginning to the end I have the worst experience ever with this company Viva Aerobus last time I flight with them"
Pros: "I thought that the plane was very clean and the crew was amazing!"
Cons: "The overall experience was great. The only thing that I would have loved was if they had WiFI."
Pros: "Everything was average. Nice new airplane though."
Cons: "They lost my bag on a single non stop flight. 60 minutes in baggage claim until someone showed up. They needed 24-72 hours to find it. No idea when they would get it to me. No compensation for the things I needed ok vacation while they look."
Pros: "Very friendly"
Cons: "All good"
Airlines flying to Cozumel have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Cozumel
Masks required on board, masks provided on flights to Cozumel
Social distancing seating
Middle seats unavailable to book on flights to Cozumel
Testing for antibodies, testing for symptoms for flights to Cozumel
Waiving of change fees. Search flexible flights to Cozumel