Pros: "Flight was on time"
Cons: "Food was horrible and no drink options. I hate diet soda yuck"
Pros: "No problem with the booking and it was definitely the cheapest available!"
Cons: "More communication with the passengers when we had to abort landing and try again."
Cons: "Honestly everything was perfect transportation wise. The only issue I had was that my bag was broken in the process. The strap was almost ripped completely off and it made the rest of my trip a little inconvenient because I had to catch more flights and I had to check my bag. This made hard for me."
Pros: "everything with Avianca, mostly the great service"
Cons: "Just fly with Avianca... everything that they control goes right all the time"
Pros: "We got initially separate seats and they made sure we seat together and did not have to switch between flights"
Pros: "Big failed work in new york check-in account. After the 1 hour waiting, let us(who has ticket after the 01:00) the line with only one reason why it's so early and need to support other laters. Moreover, had lost my baggage."
Cons: "Big problem was with several hundreds travelers to Bogota, Sao Paulo for 23:10~40. Avianca accounts don't have any classification to avoid this type disorders problem. Had waited my bag on the band during 1 hour. But, wasn't arrived various travelers bag from new york."
Pros: "Flight conexión departed on time"
Cons: "Did not have any help for conecting flight despite late departure from Lima"
Pros: "I like the fact that you had so many options for entertainment."
Cons: "The flight got in about 7:30 AM and it would have been great to have breakfast before landing."
Cons: "At checkin, I was told my bag could not be loaded onto the plane because of some kind of weight limit, despite having made a reservation for it online. I was told my only possible option was to take another set of flights that arrived at my destination much later than I was originally scheduled. Rather than two flights via Bogota to Mexico City, I had to be routed through Lima, then San Salvador, the Mexico City. Highly inconvenient."
Cons: "I had to ask for a pillow 3 times, twice from the same flight attendant who never bothered to comply. The food and entertainment were good though."
Quick boarding and check in.. but premium seats don’t recline.. very hard to relax. But overall, it was a Great a satisfying experience.. Thank You
If they listen to you especially when there’s a problem with a passport now I lost my tickets and also my seat money
The worst airline I have ever experienced. Terrible customer service. Absolutely disgraceful
Checking bags at the airport, very confusing they make lines for different flights but they don’t have any signs, so if you are on the wrong line be aware they will send you to the end of the correct line. No priority for check in even if you pay and no priority to disabled persons and elderly persons.
Despite all the negative reviews, I took Volaris with a family of 4 (including a toddler and infant in arms). The only compliant was they charged me $70 to gate check our wagon (which we use as a stroller) and then it was not available for pickup at the gate (which is the entire point), so we had to get through customs and the airport with our luggage and no way to push our kids :(
Après avoir manqué l’avion aucune aide de la part des agents à l’aéroport pour trouver un autre vol
Más comida no cobrar tanto por los asientos y comida food
Worst airline ever!! Delays in all my flights!!! Do not flight with Volaris!
The departures screens in the airport showed the flight as canceled for some weird reason, but when I got to the gate just to double check, it showed it as on time, and not canceled. This was confusing, but ultimately I was able to get to where I needed to go.
For whatever reason, when I was in the San Jose airport, the flight from Volaris read as canceled on the Departures screens you'd find all over the terminal, it wasn't until I got to the gate that it showed it as on time and still on. It was confusing, but ultimately I did get to where I needed to go with the flight I was expecting.
Our flight was delayed 45 minutes and we missed our connection, while we were able to get a flight the following day the voucher for food did not work.
Worst airline experience of my life, depending on how the rest of my “customer service” experience goes I may never fly american airlines again.
Pros: "Crew did the best they could with the situation"
Cons: "An hr delay because our plane was delayed an hr due to there being too much fuel and it seems a lot of delays that were very preventable"
Pros: "There were 2 crew members who were very helpful and nice."
Cons: "The movies were kind of poor but the worst part really was the service. Most were not willing to help me at all (I was traveling solo with a baby and carry on baggage + a car seat). One stewardess even told another passenger to carry something back for me since the crew was too busy."
Pros: "Missed the flight due to delays so I am stuck in MIA until tomorrow evening"
Cons: "Have flights be on time"
Pros: "Nothing"
Cons: "Original flight was canceled and I had to find another way back to Tampa as this flight was 30 hours after the original flight."
Cons: "Normal los azafato tienen que estar más pendiente ala tripulación que anda con nenes chiquitos los papas se se duermen y los salvajitos se creen que están en un campamento de verano.y quieren romper el avión más pendiente a eso"
Pros: "Plane was late in arriving so boarding was delayed. Took off 1/2 hour late, but landed on time in Miami."
Cons: "Snack offered by American could be better than some dry cookies. Especially for Diabetic passengers."
Pros: "Super-friendly crew, really under-booked flight so LOTS of empty seats"
Cons: "“Free” WiFi was really $10, unless you have TMobile"
Cons: "The online information was inaccurate on where the pet relief areas were located and I nearly missed my flight as a result. Need to install more ESA /Supprt animal relief areas to make It more friendly to travelers. Very stressful experience overall"
Food on this flight was horrendous, and I've had a lot of plane food, I know it's not fine dining but everything tasted terrible. The staff were friendly and helpful, boarding was OK and flight was on time.
Nothing. I flew business class. I always try to avoid air Canada because it’s the worst airline and it’s proven on international level. Sad and embarrassing…
Pros: "Boarding"
Cons: "Direct tv sucks! Had to watch trailer 3 times before movie started. If switched to another movie it started part way. Flight attendants instead of one long announcement made three announcements few seconds between thus cutting in and out of movie."
Cons: "I miss the good old days where Captain X tells us what’s seeable out the window!"
Pros: "The crew on the plane was great."
Cons: "When it was time to board the plane they didn't have a wheelchair ready for William to board. He almos fell down trying to walk on the plane. It was a horrible experience. Shame on you Denver airport."
Pros: "Nothing"
Cons: "No assistance at all for handicap person, try to ask for help and was told grab a wheelchair and have your family push you or wait till 530 which my flight would be boardiat that time."
Pros: "Everything was quick, organized, and on time. The flight attendant was the best, made sure I had snacks and drinks."
Pros: "The crew was friendly and helpful but not extraordinary. The food was better than average."
Cons: "On bigger jets, first class seems roomier and better entertainment options. Can "stretch out", but not on 737-900. Food was okay. While pleased that chicken on salad was moist, would have liked another option. There was none. While not associated with flight, had to race between Chicago concourses to make the connection. Hard landing in Chicago. Flight attendant (young) said it was the hardest she'd felt."
Pros: "The staff all the way through were awesome. Facilities were clean and as expected."
Cons: "Policies about ultra economy tickets sucked. I'm certain I was warned multiple times in the fine print about the hazards of buying a cheap ticket. The fact I was forced to spend money to check a bag and given undo stress about whether or not I'd get bumped because you're not allowed advanced check-in or guaranteed seats with basic economy ticket is not right. Seems the price should simply be the cost to guarantee a basic flight (two carry-on's, guaranteed seat assignment, advanced check-in) so folks can opt out and go for a cheaper ticket on another airline that offer a cheaper fare for the above mentioned guaranteed basic flight options. Felt like a bait and switch."
Pros: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
Cons: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
I didn't like them changing gates last minute and being stuck in a wheelchair when they were making final calls at the prior gate and not having anyone help me get to the gate. Seats were uncomfortable and did not recline.
We sat on the tarmac for 2 hours with very little air conditioning while the repair crew tried to fix an issue with the bathroom. The passsengers became restless and denanded to be ket off the okane to wait for the repairs to be done or board us on a new plane.
Pros: "The flight was convenient and on time. The crew was pleasant."
Cons: "The brand new plane is very small and cramped. There is no pocket and the tray table is minuscule."
Cons: "Comfortability of the plane itself. It made weird noises that were kind of alarming"
Cons: "Check-in line was long and late. Flight was delayed for that reason."
Cons: "The fly was cancel and my mother is a old lady and she is sick, and your people do nothing for her. :("
Pros: "My seat was the best and only thing about this nightmare. I fully intend on writing a detailed letter to you to Spirit to TSA to MCO to whomever I need to in order to either be fully compensated or have the nation alerted to this farce of a company."
Cons: "Spirit airlines in its entirety. The website the process the boarding the lies the prices the phony employees the rude service. With one exception. Natalia at the entrance of MCO when you check in. Poised calm and very professional after her it went downhill fast."
Cons: "We were charged $50 for each of our checked bags! Also, carry-on bags are required to be smaller than what other airlines will allow."
Pros: "The flight it self was very good. Great flight attendance."
Cons: "The fact that I tried to get on with Spirits reward program for 4 day with no success and then tried to call their number with only getting a recording, I tried to get answers at the airport and was told that they have nothing to do with it. So I ended up paying full price for my luggage."
Pros: "Price"
Cons: "Couldn’t pay for luggage at time of booking with kayak so cost more then it should have."