Daily cleaning, installation of cabin HEPA filters on flights to Guatemala
Guatemala reopened Guatemala International Airport on September 18.
Travelers who have been in the UK or South Africa in the past 14 days prior to their travel will not be permitted to enter Guatemala. This measure is not applicable to Guatemalan nationals, permanent residents, and diplomats with accreditation, but they will be subject to self-isolation upon arrival.
Travelers must have a medical certificate with a negative COVID-19 PCR or antigen test result taken within 72 hours prior to arrival. Children under the of age 10, travelers with a medical discharge of a COVID-19 infection which occurred at most 3 months before arrival and have a medical certificate issued at least 10 days after being diagnosed, and travelers with a certificate of vaccination against COVID-19 if the last dose was administrated at least 2 weeks are exempt from presenting a COVID-19 PCR-RT test result.
Travelers must complete a Health Pass form 24 hours prior to arrival. This will generate a QR code, which must be presented upon arrival, together with the negative COVID-19 PCR test result.
From 6 January 2021, travelers who do not have a negative COVID-19 PCR or antigen test, will be required to take a test upon arrival at La Aurora International Airport at a cost of US $25 or Q200 (Quetzales, local currency).
There are no quarantine requirements. Upon arrival, travelers must present a medical certificate with a negative COVID-19 PCR or antigen test result taken within 96 hours prior to arrival.
However, Guatemalan nationals, permanent residents, and diplomats with accreditation who have been in the UK or South Africa in the past 14 days prior to their arrival are subject to a 10-day self-isolation at their place of residence.
Upon arrival in Guatemala, travelers may be subject to a clinical evaluation. They will be asked to complete an immigration form with the address where they will be staying. Local authorities will provide further instructions about the place where they should complete the quarantine and any other details they should provide upon arrival.
There are currently 16,822 active cases of COVID-19 diagnosed in GT and 8,455 deaths as of Jun 14 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
American Airlines, Spirit Airlines and British Airways have waived their change and cancellation fees on flights to Guatemala. Confirm policies on booking site.
An average nonstop flight from the United States to Guatemala takes 7h 59m, covering a distance of 1872 miles. The most popular route is Los Angeles - Guatemala City with an average flight time of 4h 40m.
The cheapest ticket to Guatemala from the United States found in the last 72 hours was $43 one-way, and $201 round-trip. The most popular route is from Los Angeles to Guatemala City and the cheapest round-trip airline ticket found on this route in the last 72 hours was $322.
American Airlines, Delta & United Airlines fly the most frequently from the United States to Guatemala.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a given destination and date is likely to change within 7 days, so travelers know whether to wait or book now.
Scores according to KAYAK customer reviews
Cons: "Wifi didnt work. We were told at start of boarding"
Pros: "Quick, quiet and comfortable"
Pros: "The seat was not comfortable"
Pros: "Todo fue muy bien exelente"
Cons: "No space for cabin baggage"
Cons: "No cabin baggage space for each seat."
Pros: "Los asientos amplios"
Cons: "The snack bar, Couoh he better"
Cons: "Should have booked another airline."
Cons: "More Lego room"
Cons: "landing was smoothest I've ever experienced."
Cons: "I wish they had peanuts."
Cons: "Probably best airline to take to Houston"
Pros: "Boarding was easy"
Cons: "Blocked gate upon arrival, then jet bridge didn’t work. Can we the basics right here? Also the turkey sandwich was mediocre"
Pros: "I like jetblue, everything is excellent,."
Pros: "Good room quick and efficient here on time"
Cons: "Sitting in the airport from 12 noon until 8PM when we boarded. Then again sitting on the plane another 2 hours before taking off. No explanation why."
Pros: "The more room upgrade"
Cons: "The hour and a half delay"
Pros: "Everything is good"
Pros: "Nice trip affordable price"
Pros: "It was good"
Cons: "Cheap on the food"
Cons: "Can’t have a free bag under the plane."
Cons: "Late departure"
Pros: "Kept well informed of delay and expected departure time. Landed safely"
Cons: "Delay due to awaiting pilot and first officer"
Cons: "Blankets are $5"
Pros: "Ample leg space, super clean, very amiable staff, free media, all round excellent. Positive feel."
Cons: "Liked everything"
Pros: "Alqays nice and acomidating"
Pros: "ilik all"
Cons: "I forgot my earbuds and there were no complimentary headsets available"
Pros: "All went as scheduled"
Pros: "Excellent I felt very comfortable and happy"
Cons: "Just the food"
Pros: "On time"
Cons: "Need improve about the food"
Pros: "Lost my luggage and were not helpful and if was my sisters wedding"
Cons: "1brand new suitcase was completely damaged"
Pros: "Lots of room"
Cons: "Cooperation with Emirates seemed not to be that well established"
Pros: "fast and nice"
Pros: "No delay"
Cons: "There are nothing I do not like."
Pros: "all around great"
Cons: "no problems"
Cons: "Late takeoff. Mechanical issue."
Pros: "Extra room"
Cons: "Sitting on the runway for an hour"
Pros: "Nice plane. Could have used a plug."
Cons: "The food was ok. But worse than the food I had on the way to the us. I didn't get all of my boarding passes in NYC so I had to go get them in Orlando which ment changing airport terminal to get to the LAtam desk and back doing 1 hour and a half of TSA security check..."
Pros: "The attendants were friendly and hellpful."
Cons: "They lost one of our bags. Returned it the next day"
Cons: "ITS OK"
Pros: "The attention of the staff"
Cons: "Waiting rooms should be more comfortable"
Cons: "More Colombian ethnic products like Chocoramo or Achiras"
Pros: "Only the entertainment"
Cons: "There should be a line for older people with bad knees like myself, preference when check in."
Pros: "Nothing like me. The next time I will choose another airline."
Cons: "I made my check in early in the morning. My flight was at 21:00 and for my sorprise they changed my prefered sit and gave me another seat behind my family. I protested so much and the gave me a very stupid reason. I am thinking to claim my money back for the prefered seats."
Cons: "I can’t tell nothing more about, cause everything was really excellent"
Cons: "On time"
Cons: "Our trip was from NY to Cartagena connecting to Medellin. Our original lay over was suppose to be for 2 hours it became 7 hours!!! I missed the time in renting my car. That office closed at 8pm We also missed most of the remaining day to our day at the hotel Los Recuerdos in Guatape. Just awful!!"
Pros: "The crew was friendly and showed great care, attended every need."
Cons: "They lost my luggage"
Cons: "What I did not like is that after being in line too long to check in, they did not give me my boarding pass, I had to go and wait long time in another line to pay for my checked bag and to get my boarding pass. I have never seen that at any other airline, once you check in, you should be ready to go."
Cons: "No me gusto que ami mama una persona con necesidades especiales La pusieron en los últimos hasientos del avión cuando yo llame para pedir que la pusieran enfrente."
Cons: "We were three hours late leaving Bogota. First it was due to technical problems and then several other excuses."
Cons: "The temperature in the aircraft ! Cold !!!"
Pros: "- Plane seats were comfortable - Inflight entertainment - Friendly airline attendants"
Pros: "Big failed work in new york check-in account. After the 1 hour waiting, let us(who has ticket after the 01:00) the line with only one reason why it's so early and need to support other laters. Moreover, had lost my baggage."
Cons: "Big problem was with several hundreds travelers to Bogota, Sao Paulo for 23:10~40. Avianca accounts don't have any classification to avoid this type disorders problem. Had waited my bag on the band during 1 hour. But, wasn't arrived various travelers bag from new york."
Pros: "Arrived earlier than scheduled to Guatemala. Crew was friendly"
Cons: "Food had a weird flavor, couldn’t eat it at all. Dessert was good"
Pros: "Thumbs up"
Cons: "Everything was fair"
Pros: "The food was mediocre."
Cons: "The customer service was terrible. Our connecting plane had not left yet and they did not let us on. They proceeded to tell us that our only option was to stay the night and take another flight the next day. Us and 10 other people had to get into an argument with the staff in order for something to be done. After begging, they finally said they would put us on an earlier flight the following morning and they put us in a hotel. The staff did not care about us or our missed flight/wasted money that we paid for the hotel at our destination that night. It took 30 minutes for a manager to give us the time of day. Horrible experience. It's really shocking that this is how the company treats its customers."
Pros: "The personal in the counter are very professional."
Pros: "Overall the experience was ok."
Cons: "No vegan or vegetarian food options. Very long flight and I couldn’t eat anything, me being hypoglycemic by the time I got to Bogota my glucose levels where dangerously low."
Cons: "To many hours waiting"
Pros: "Food. As usual with avianca was amazing."
Cons: "The staff. Completely unprofessional. Flying executive from SJO to JFK with the Costa Rican staff was amazing. This one compared, was deplorable."
Pros: "Love everything about Avianca"
Pros: "no problems on flt"
Cons: "everything was fine"
Cons: "Unprofessional, poor customer service and everything else in between."
Cons: "THE FLY WAS CANCEL.."
Pros: "Not using Kayak, Avianca or Allianz ever again. There’s no accountability for anything."
Cons: "They managed to break my guitar case and leave me stranded in Colombia without a refund. Ended up having to buy a $800 return ticket with Jetblue."
Cons: "Everything was wonderful except for taking too long to disembark"
Cons: "Major delayed to leave JFK, but to Aviancas fault on aircraft availability."
Pros: "smooth transition .."
Cons: "Wished the seats has more spacing."
Cons: "There is not even a USB available..."
Pros: "Avianca rules and so as kayak"
Cons: "They destroyed my son's stroller"
Cons: "The aircraft was very cold"
Cons: "Just very tight seating"
Cons: "Baggage Handling, baggage did not come, at least the"
Pros: "The check was super friendly and great. The onboard people were very friendly as well."
Cons: "My TV screen didn't work."
Pros: "There was no one sitting by my side!"
Pros: "On time."
Pros: "Todo me gustó"
Pros: "The food was decent"
Cons: "Forced to watch only 1 movie for the crew, and the seats eere not as comfortabale"
Pros: "very good"
Pros: "Non stop flights"
Cons: "Prices are expensive"
Cons: "1 bag delivered whithout padlock and stole belogingns."
Pros: "Short period of time"
Pros: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Cons: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Pros: "Very spacious."
Pros: "It was super"
Cons: "Seats are terrible - need replacing-worn out; say like Queen Latina, setting on top of one another; absolutely no leg room!"
Cons: "They were delayed. They wouldn't let us keep our checked sized bags which slowed us down even more. Our next flight left without us while we were waiting for a gate to open so we could get off the plane. There were no more flights so we had to fly to an alternate city and rent a car to get home."
Cons: "An officious crew who said they had a 'seat belt detector' to tell if people's seatbelts were fastened. A late flight... with lies about the reason for the delay."
Cons: "Issues with connecting flights so had to sit in different place, seat was broken"
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Cons: "Couldn’t hear boarding announcements. Lots of boarding confusion"
Pros: "Yeah...spacious leg rooms."
Cons: "Too bumpy landing at Jackson."
Pros: "Amazing crew & comfortable seats."
Pros: "Crew was excellent, pilots informative, and a very smooth and on time departure and arrival!"
Cons: "Sitting in the last row where my seat didn’t recline and it was loud and no window. It was claustrophobic!"
Cons: "To many screaming kids"
Cons: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "Landed safely."
Cons: "Late departure. Almost missed connection. Even though we planned a decent amount of time between flights. Always something causing delays when we leave from Newark."
Pros: "Cheap price"
Cons: "no vegetarian food in flight, the layover for connecting flight was not sufficient,"
Cons: "Boarding issues cause delay after plane had to be replaced People were double booked Then land awaited on tarmac because of no ground crew Caused me to miss my next flight"
Cons: "No food"
Pros: "Air crew was excellent"
Cons: "Our flight was changed/delayed because of smoke detector problems!! We lost a whole day on the trip and we are very upset"
Pros: "Staff is friendly and helpful"
Pros: "Couldn't recline as I was in the emergency exit row but I had some extra room with no seat next to me so that was nice"
Cons: "Couldn't recline in my emergency exit row"
Pros: "I've always wanted to go to all five Manhattan boroughs in one day. Thanks to Delta, that happened."
Cons: "The plane broke down as we were about to take off. Delta rebooked everyone on to new flights because it was pretty obvious that plane was not going to be fixed in time. The crew did their best given the situation. The situation was absolute bs though - we had to take a cab to JFK for our new flight and do the whole security thing again and all that annoying stuff. Thanks for wasting 8 hours of my life, Delta."
Pros: "Flight team were wonderful!"
Cons: "the short connection screwed me"
Pros: "Nothing worst flight I've ever had."
Cons: "Everything Delta was so poor quality!!! The flight attendants were not helpful."
Pros: "The boarding didn’t take long at all. The staff and crew were very pleasant and polite. Everything was done in a timely manner."
Cons: "Well you get what you pay for so I’m not really complaining here. The economy seating was a bit cramped. I’m 6 foot and it was not comfortable for me. I can only imagine how it eould be for people taller and bigger than me. Flight was too short for meas. Snacks were good though."
Cons: "No check in to Minsk from Paris"
Pros: "Space in seats was better than most airlines"
Cons: "That they charge for bags. It is now an industry standard, nevertheless, it's a way of stealing to customers. Airlines shouldn't charge for bags"
Pros: "I liked the plane being on time & a smooth flight. The crew was great too."
Pros: "I flew with Delta"
Cons: "Your information was Aeroméxico"
Pros: "The seats were very comfortable. The snacks and sandwich were good. The staff was very friendly, helpful and nice."
Cons: "We were unable to connect to the airplane WiFi, so we couldn't enjoy the onboard entertainment. The plane was not as clean as we would like it to be. There was old food under my seat."
Pros: "once we left Ewr everything went smooth"
Cons: "Late taking off. had to hurry to catch final leg"
Pros: "I liked: After check-in, I was given luggage sticker and told that luggage will be collected in Hyderabad which is my last destination, same was printed the sticker."
Cons: "I didn't like: While transition from Mumbai to Hyderabad, i was told to collect the luggage in Mumbai and check-in again which made so worried and confused."
Cons: "Flight was delayed an hour"
Cons: "Super small plane"
Pros: "The flight was quick, safe, and the crew was courteous and attentive."
Pros: "Both flights landed early. Flight attendants were excellent and very helpful."
Cons: "Small plane to Minneapolis with one bathroom and the flight to sna didn't have my request for a gluten free meal."
Pros: "There were pretzels. Wifi but I brought my own entertainment."
Pros: "Crew was very friendly. Embarked and disembarked quickly. Flight arrived early"
Pros: "After 4 delayed and missed flights they did put me in a motel"
Cons: "Trying to make arrangements and being on hold for 30 to 53 minutes several times all while trying to second guess flights. Not being allowed on a flight after being bumped several times because only 1st class seats were available . Sprinting through the airport with all luggage only to be told I couldon't not board even though the flight did not leave for 5 more minutes"
Pros: "Great entertainment, good food, nice staff."
Cons: "You have to pay for the ckecked baggage ($25 per piece) and the airfare was not cheap."
Cons: "Everything was great"
Cons: "Flight was delayed indefinitely. Delta supposedly booked me on united flight but made an error."
Pros: "First class stewardess was excellent."
Cons: "The girl at the counter was not nice"
Pros: "On time flight"
Cons: "No entertainment on board."
Pros: "En realidad todo muy bueno"
Pros: "Boarding was fast, left on time, arrived a little early. Drink and little snack acceptable for such a short flight."
Cons: "I realize that it is a very short route circa 1:25 hours, but it would be nice to have USB power outlets."
Pros: "The seat very well."
Pros: "Very un-experienced Air hostess..They seriously need training. Also they need language training in English"
Cons: "Air hostesses can not understand English, and ATTITUDE is bad . Need massive amount of proper training"
Pros: "Confortable seats"
Pros: "All services"
Cons: "Frist :Late for more than 6 hours in Miami. Second: obviously I lost my connection to Bog-Col , they give me a hotel room whithout A/C and smell like mold for that reason. Third: there is no breakfast in the hotel. Thanks for asking Kayak Bye"
Pros: "Good experience in general"
Cons: "Lousy plane, very dirty"
Pros: "everything perfect you guys are the best"
Pros: "El tiempo fue rapido"
Cons: "La comodidad del avion. Son muy estrechos."
Cons: "Everything was perfect"
Cons: "The A/C it's very cold, and I asled for a blanket and they did not have one."
Cons: "The plane was delay"
Cons: "Checking in at Miami was very slow"
Cons: "No complaints"
Cons: "I was promised an emergency exit seat and... I got the row after the exit row... most annoying."
Cons: "Leg room was tight. Two seats together on both sides of aisle."
Cons: "It was great"
Pros: "No delays"
Cons: "Flying to Panama City first then to Guatemala"
Pros: "Attendant for Lost Luggage in GUA was super nice!"
Pros: "They give a nice snack"
Cons: "Flight delayed"
Cons: "My parents fly from IAH to MIA, in Houston was lightning pretty bad. They was landing more then 1+ late. Copa airlines do not approved them for another flight to get home. They need to purchase another tickets $300 per person"
Pros: "As a non-Spanish speaker we felt well cared for."
Cons: "Worse customer service at the 1800 fly copa and at the counter..."
Pros: "I was treated very well, and respectful in my needs. It was simple but nice."
Cons: "I don't remember nothing that make me be uncomfortable. I pay for economic class, then I got that."
Pros: "They serve what they call a snack which is really a small meal, on a US flight well a snack is just a bag of peanuts."
Pros: "The flight was fine, but...."
Cons: "My bags were opened and items were stolen. I have been trying for 4 days to file a complaint, the on-line service is not accepting forms, and calls to COPA are for reservations only, they will not accept complaints. Arghhhh"
Pros: "Fast boarding"
Cons: "The snack/breakfast"
Pros: "Modern aircraft and good service"
Cons: "Leg room on the flight was cramped"
Pros: "The call center was not accured The fligh atendent did'nt pay any attention"
Pros: "Me Gusto la atención el personal el abordeaje"
Cons: "Asientos incómodos y comida fea mala película para el entretenimiento"
Cons: "They didn't have coffee or tea"
Pros: "The flight was on time, seats were comfortable, service on the airline was great."
Cons: "I am a little upset that you do not offer vegetarian options on the airline. My husband does not eat meat and he was not offered an alternative. Please offer an alternative for those that do not eat meat, I promise, you will have happier customers. Thank you, Daniela"
Pros: "Good airline. Try to use then often. ."
Cons: "The plane was way too cold for me"
Pros: "Service, on time, New planes"
Cons: "Small plane, limited entertainment, limited food, no power outlet, tight"
Pros: "Every thing"
Cons: "Imformation spoken to fast and completely clear"
Pros: "Good staff. Clean. A lot of room."
Cons: "No self checking in kiosk."
Cons: "very cold on flight and no blankets"
Cons: "10 hr delay in San José. A nightmare!"
Pros: "The food."
Cons: "It was delayed, they did't give us any compensation, they didn't provide updates, I came so late to Guatemala."
Pros: "la puntualidad y el buna atención."
Cons: "2 hours of delay"
Pros: "It was a good trip.. Thanks!!"
Pros: "The crew was good. The seats fine."
Cons: "The sana distancia was not respected in the airline."
Pros: "Everything it was so fast and excellent"
Cons: "The food in the airplane"
Pros: "the good serice"
Cons: "better plan es"
Pros: "Crew pleasant & food good"
Cons: "Seats not very comfortable or adjustable"
Pros: "Excellent Service"
Pros: "The snacks"
Cons: "More snacks"
Cons: "Nothing everything was excellent"
Cons: "Flight was delayed, it took very long boarding and getting off the plane. People was standing when plane still taxiing and crew didn’t do nothing."
Cons: "Did not get the sense that check-in staff was terribly concerned about getting us checked in quickly."
Cons: "Delayed our flight and we missed our connection. They made us pick up our bags and wait overnight outside the terminal. It was cold (no doors). Only concrete slabs to sit on. It’s our honeymoon...no compensation given. Not even a blanket"
Cons: "40 minutes late, no entertainment on board, poor menú."
Pros: "The staff are very nice and accommodating."
Cons: "All the announcements are in Spanish which makes it hard for everyone else to understand. Flight departure was delayed as well."
Pros: "Kindnesses and attentive at all time"
Cons: "Both planes delayed and carry on luggage lost"
Cons: "I love the service The workers there really helpful and friendly"
Cons: "We got premium economy seats but no priority boarding or priority bag drop as promised. Also, the entertainment system did not work."
Pros: "The seats were reasonably comfortable and the legroom was decent."
Cons: "It was awful. My original flight was scheduled to depart March 30 at 11:55. Then Aeromexico changed it to 1:35am in March 31. They refused to let me change flights when this happened. I wanted to fly standby on an earlier flight, so I called everyday for 2 weeks to confirm how many seats were left. Everyone I talked to told me I could fly standby if it was he same day as my ticket. I got to the airport and the flight attendant at check in told me “standby doesn’t exist.” When I asked how much it would be to change my ticket, she just said “very expensive.” She told me she’d have to check me out of my current flight and risk me losing my seat on that flight, because it was overbooked just to see the price for the earlier flight. I told her I’d be willing to pay up to $200 to switch to the earlier flight and she told me it was very expensive and she wouldn’t do it. I came back later that night and took my scheduled flight. I carried on my bag from SFO to MEX. On my second flight from MEX to BOG, the attendant told an older woman she had to check her bag because the overhead was going to be too full. I volunteered to check my bag instead so she could keep her bag. Then Aeromexico lost my bag. When I got to BOG, they told me I couldn’t have a voucher because it was my fault for bringing a bag that was too big. Finally they gave me $100 because the next day was Easter and I had no clothes for church. I wasted over 2 hours of my vacation at the Bogota airport while Aeromexico searched for my bag. They said they’d call as soon as they found it. No one ever called. I called and they asked “what color is your bag?” I said “red” and the attendant said they had it. It was delivered several hours after this call despite the fact that the airport is less than 20 minutes from where we are staying. I didn’t think an airline could be worse han United, but Aeromexico steals the cake."
Pros: "They did all they were supposed to do. Good trip"
Pros: "The only 2 thing I liked was the flight was peaceful and the movies."
Cons: "No me gusta como me trataron uando le pregunté a las aeromosas donde estaba el l baño contestan como enojadas o cuando pregunté si el jamón del sándwich era d puerco o d pavo Y me contesto de mala gana q no sabía con un tono molesto. o cuando pregunté si tenía q llenar la forma q dan antes d bajar el avión y me contestaban enojadas uno respondían a mi pregunta. Y no es la primera vez q me pasa siempre son haci. Deberían tener más tacto para tratar a los clientes y ser más amables. Gracias a nosotros los q viajamos en avión ellAs tienen trabajo."
Pros: "I try to sit in the front of the aircraft, the leg room is great and you get to watch everyone who enters."
Pros: "arrived ahead of schedule"
Cons: "took an hour to taxi after landing no vegetarian options for food"
Pros: "man being able to watch movies makes all the difference!"
Cons: "SEats too small...but that's pretty much any airline."
Pros: "Boarding time, entertainment, personnel."
Cons: "Losing connection flight and wait almost 11 hours overnight for next flight."
Pros: "costumer service"
Cons: "The way they operate now where you have to pay for checking luggage and that we depart 30 minutes late and Apparently Aeromexico is been having problems with the tickets they don’t work when you go to the scanner and you have to go back and print your boarding pass that’s a problem because you have to start back in the line"
Pros: "Food and drink offerings, the staff were professsional and courteous."
Cons: "TSA was a disaster, which is no reflection on this carrier but that experience tainted the trip. The plane seating was not comfortable. The entertainment offering was dated and deficient. The food option was sandwich or no sandwich."
Pros: "Efficient and friendly service."
Pros: "Flight was delayed because of weather conditions I understand that is impossible to prevent, but the lack of communication with all the delays I left home 10:30pm Friday dec 1st and I’m still in Mexico City and I haven’t arrive to my destination. Here in Mexico City was a total mess, nobody knew anything and I run everywhere trying to get my flight but I got wrong info and i missed my flight! Had to wait 5 note hours in mex city and willl arrive midnight!"
Cons: "Worst customer service ever, I’m flying in business to bog and it a total misrepresentation in regards of the business seats I saw those flat beds in the website etc....I guess it depends of the itinerary but they should let you know about it! Will never ever flight with aeromexico again. The poor attitude of the employees! Sad"
Pros: "Everything specially the service"
Pros: "The staff is doing as best they can."
Cons: "No breakfast with the reroute. Connecting flight was not held (would not have needed much) - now on standby for a later flight. If i’m a day late my trip will not be the same :("
Pros: "No comentes"
Pros: "The crew was really nice"
Cons: "The plane does not have any entertainment"
Pros: "On time flight, extremely efficient crew, comfortable seats, entertainment, meal, drinks."
Cons: "Boarding, paid for upgrade but was second to last zone to board, leaving me to scramble for Room for carry on. Flight crew was friendly enough except for one, she seemed put off by everyone on board, but especially me. Lol. Basically threw the tray of food on my table and on the backside, pulled tray before I was done. She hopefully was having a bad day."
Pros: "It was a pleasant surprise to have snacks and drinks offered for free in this airline. The on-flight entertainment offers a pretty good selection for a wide variety of tastes. Good flight experience"
Cons: "Every thing"
Cons: "eveything was bad"
Pros: "Courteous, professional, efficient. Good sense of humor!"
Cons: "How the gate lady was rude when asked a question. No personal entertainment system."
Pros: "This company is obviously dedicated to providing a quality product."
Pros: "Courteous and service oriented."
Cons: "There was only 1.25 hours to connect in Mexico City and the originatng flight left 25 minutes late. Wouldn't have been an issue but baggage delivery in Mex. D. F. was quite slow. First bag arrived quickly enough but second bag was delayed almost 15 minute more before appearing on the caroussel. Going back through securuitY was slow despite a special line for connectin passengers. Result-- missed flight by about 10 minutes and reschedule was for a flight 3 hours later. Luckily, bags never made it onto original flight so arrived with me on later flight. Inconvenient but understandable. Mexico City requires more than an hour (at least 1hr and about 40 minutes more) to make connections."
Pros: "Crew was very friendly"
Cons: "Boarding took too long. People put personal items in the compartments so that made no room for everyyto put their carry on in the plaine."
Cons: "1am flight would have been nice to sleep. But being in the very last row aisle seat right next to the galley and bathroom was impossible. Very noisy wish people often bumping into me. Seat was terribly uncomfortable and the arm rest was broken making it even worse"
Cons: "They didn't announce the local time when we landed."
Cons: "Horrible service, old planes, running 1 hour late, no entertainment"
Pros: "Excellent legroom, no hidden charges, nice friendly service, on time arrival, great price"
Pros: "Crew members are ok"
Cons: "Poor management"
Pros: "Found tickets to Mexico cheaper than any other place."
Cons: "Flight boarded 40 min late with zero announcements made at the gate. Arrived late to Mexico City for connecting flight. Called Aeromexico while waiting in line to clear customs to tell them a group of 11 would be arriving late to the gate. They let the plane leave early and tried to charge a change fee."
Airlines flying to Guatemala have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Guatemala
Masks required on board, masks provided on flights to Guatemala
Social distancing seating
Middle seats unavailable to book on flights to Guatemala
Testing for antibodies, testing for symptoms for flights to Guatemala
Waiving of change fees. Search flexible flights to Guatemala