Smooth flight. Easy boarding. Come early. Check in line is long
Quick boarding and check in.. but premium seats don’t recline.. very hard to relax. But overall, it was a Great a satisfying experience.. Thank You
If they listen to you especially when there’s a problem with a passport now I lost my tickets and also my seat money
The worst airline I have ever experienced. Terrible customer service. Absolutely disgraceful
Checking bags at the airport, very confusing they make lines for different flights but they don’t have any signs, so if you are on the wrong line be aware they will send you to the end of the correct line. No priority for check in even if you pay and no priority to disabled persons and elderly persons.
Après avoir manqué l’avion aucune aide de la part des agents à l’aéroport pour trouver un autre vol
Más comida no cobrar tanto por los asientos y comida food
Worst airline ever!! Delays in all my flights!!! Do not flight with Volaris!
The departures screens in the airport showed the flight as canceled for some weird reason, but when I got to the gate just to double check, it showed it as on time, and not canceled. This was confusing, but ultimately I was able to get to where I needed to go.
For whatever reason, when I was in the San Jose airport, the flight from Volaris read as canceled on the Departures screens you'd find all over the terminal, it wasn't until I got to the gate that it showed it as on time and still on. It was confusing, but ultimately I did get to where I needed to go with the flight I was expecting.
Delayed too much. 1.5 hrs in the airport and another 1 hr in the runway. Got too late in the night. There was no proper food available.
awesome team work seen since on board till off plane in my destination. thanks you so much.
Job well done, being treated for good and helping a lot . thanks you so much till will meet against.
Very disappointing that on an international business class flight they would not give me access to the lounge in Boston. They said it was because it was a codeshare flight. International business class should include lounge access regardless of codeshare.
They did not have free WIFI and I was not okay with that!
Food was very bad Crew was not so welcoming. Chairs was so uncomfortable
Flight was on time, clean, etc. Despite connecting to your wi fi I was unable to use your app to watch entertainment.
Terrible because it was cancelled due to volcanic ash clouds in Guatemala while all other airlines kept flying. Had to pay for a hotel to stay overnight in Houston and try to fly next day.
The Crew and the food was the worst I ever had in Business Class. First they told us there were no space for carry on. It was plenty of space over our 2 row seats, we had to ask to let us travel with it which was accepted. They were aware that we had to run for the connection due to the previous flight delay. Have us one hour waiting for more customers and not even offer a glass of water. Then started the service and they started to serve other passengers drinks in business and did not offer any drinks until they serve our pre ordered meal and I ask for something to drink. I had to wait until they finished to serve all passengers until Inget something. The crew was the worts I ever had for Business Class in my life.
Flight delayed over 2 hours . I was flying bussiness never got food cause they ran out of what i wanted
My flight depature was changed. Then it was delayed, and then cancelled after I reached the gate.I paid $231 for a hotel room that I didn't get to use because I arrived 24 hours later than I was suppossed to. My wife had to pick me up from the airport and I had to pay for an another ride back to the airport the next day. They did get me faster/ priority through TSA. The 2nd flight was okay
Had to pay for WiFi, delayed start, and sat on the runway forever.
As with most flights these days it was delayed by about 30 min.
The airline company should manage their crew for the plane on better schedule so people don’t have to wait in the plane. And this flight that I had had no snacks offered, and if you would like a water, you had to come see somebody and ask for. If airline would let people know that they are no longer providing or offering any food. At least people could bring their own if they wish.
The flight was delay roughly 90 minutes. Once we arrived at O'Hare, we sat on the tarmac for another 90 minutes. I understand that O'Hare is under construction however they need to figure out a solution as every incoming flight I have been on has been delayed coming to a gate.
The WiFi was out gr entire flight. Had to Diane for almost 1 hour to wait for a gate to open up for plane to dock. Very bad experience.
It was a short flight so there were no entertainments nor super comfortable which is OKAY, just the review system doesnt allow for N/A which is why okay was put, but overall good! No delays and nice crew
We were stuck with no gate upon landing for 90 minutes. Unacceptable.
It was significantly delayed. Also the admirals club in Philadelphia airport near Gate B is absolutely filthy. Good was on the floor. Flies on the cheese. And the men’s restroom had pools of urine on the floor. I am not using that lounge again.
It was good overall. On my transition from Philadelphia to Boston,the gate information wasn't correct. When I went to check the gate information; I found out that my flight was boarding clear across the airport at another gate. Fortunately I rushed over there and made it on time while they were in the middle of boarding.
KUDOS TO ALL THE CREW PROVIDING ASSISTANCE WITH PASSENGERS ON A WHEELCHAIR. ON BOTH FLIGHTS THEY HUSTLED TO TAKE MY RELATIVE TO CONNECTION ON TIME. THEY DESERVE A LOT OF CREDIT!
Good experience with this flight. Boarding was smooth with no issues. The short flight was good with quick drink & snack service. Nice easy way to get back from DC.
Very good flight that left on time and arrived earlier than anticipated, which was a plus! The crew members were very welcoming and helpful. However, the temperature on the flight was very cold - almost to the point of extreme discomfort. Additionally, requiring passengers to pay $8 for headphones to access the JetBlue entertainment was disappointing. Those earbud jacks are not used with most technology and would not be able to be used. There was no option to use Bluetooth for my own earbuds. Beyond those inconveniences, the flight was good.
My original flight was cancelled. My replacement flight was delayed over 2 hours. I lost my whole day in NY
Delays were crazy long (over an hour) both for boarding and baggage claim
awful expereince. boarding was a mess and not communicated, then we sat on a hot plane and were at risk of getting kicked off
2 hour delay and a lack of air conditioning on the plane. Not a good combination
Fabulous! This was the first time we've flown with JetBlue and the entire experience was flawless!
First time flying JetBlue and my perception changed. Love it.
Jetblue needs to improve on Onboarding as it seems to always be behind on departing. It never leaves on time. I would recommend to have an earlier Onboarding in order to leave on time and respect your customers time as well.
I like the attention you gave us in Guatemala due to the loss of the flight coming to El Salvador. It was a nice experience. Thanks a lot
We booked seats next to each other. When we got the boarding passes, they were for different rows. The crew were reluctant to help us, so we ended up sitting separately. 1. What’s the point of reserving by seat number if you’re not going to honor that reservation? 2. Even if it gets messed up between reservation and boarding, how is the crew going to deny us the opportunity to arrange to sit together. There were plenty of people flying alone. It could’ve been easily accommodated. Not very customer-friendly at all.
Here we have another airline flying to Guatemala but doesn't have a plus or a less, just in the middle. Why? Well, first we don't have even free water Movie selection is poor Seats don't recline in some places Food selection is carb based Forgot to mention, customer service on the web is the worst. Good things; Very reliable on schedule Kind crew
I had to go to the boarding counter for them to enter my return flight as it’s not with Avianca. There was a long queue as there were lots of people being called to the counter.
The incoming plane was late and no information was shared. They even announced we would board in 10 muntes 40 minutes prior to the plane arriving, and the website said until takeoff that we had taken off an hour earlier
Boarding was very expedite. The chairs are fixed you can't rest comfortable during the flight.
Awful. I checked in online and there was no option to pay for baggage, at the airport when I checked in my baggage was received and Iwas not charged. When I got to LA during the boarding process I was told I didn't pay for baggage, the crew resolved I was let in the plane. When I got to my final destination my baggage was not there. It took me two days to receive my baggage. Bad service ever!
It is better at the jfk than my home country. It was very easy and everything was on time.
My experience was amazing! They helped my elderly mother board on early through a wheelchair and were accommodating to have us sit together since our seats were in different locations. When landing at the airport in GUA they were very helpful with full of hospitality.
They charge me $190.00 dollars for the baggage for the bag in side the plane and in the baggage compartment in the plane. The service I got bad bad bad they make wait for a log time and i got to the airport 4 hours before. I don't think I'm going to use you guys never never again no support . And I am going to tell all the guys and people i now to don' use KAYAK
