A few improvements: 1. No signages at the airport that the porter airline was a codeshare and i could check-in at American counter. 2. Crew at the gate said they couldn't change my reward to Alaska - despite that being done previously 3. Despite there being many open seats, i was assigned a seat at the very back near lavatory, last row. Fortunately, the pilot wanted more people moved up so the flight attendants moved me up. It seemed very odd to have been stuck in last row with very few people nearby..
The flight booking code given by Kayak was not the correct one used by the airline. I had to call to get the correct one. It was never sent to me. Totally unacceptable!
Much roomer than air Canada! Great flight for the price. No complaints
As a first time flyer with Porter I was happy with the service and comfort of the airline.
Other than wifi no on board entertainment. Will use them again, roomier seats than other airlines and snacks and beverages, better than average
I like it, but the food isn't good. They need to offer more simple things. This bowls that have so many things your don't know what your are eating. The milenials like it, no the rest. And last but not least, they allowed somebody have a huge dog, vey agressive and fidgety in the flight. That's horrible. No animals should be allowed inside the airplane, what about allergies, etc
The flight was half empty yet they charged me $50 for a basic carry on! I saw how passengers of different colors were treated differently.
There was a 5 hour delay. Missed connection and now an almost 21 hour lay over!
Three hours on the tarmac with almost zero communication from the cockpit. Not when offered a water in the interim. In my 67 years of flying all over the world the worst experience ever. The plane was half empty, however had to pay for seats to sit next to my girlfriend. Extra to take a carry on. I would never fly Porter again even for free.
Flight was delayed over 2 hours, then landed at a different airport!
1. Everything was satisfactory concerning the flight. 2. Can't think of what could be better right now.
The kid in the middle seat kicked me almost the whole flight, almost kicked my hot tea off my tray. The flight was delayed due to the first plane not being able to be de-iced in July! We had to get a new plane. Now I drive 3 hours back to Edmonton because direct flights from PVR were way to expensive
Excellent communication from the staff. We actually arrived early. Very friendly and professional staff.
The entertainment they offer could use some games, and maybe they could add some cookies to the snack menu. And the automated messages are a bit repetitive. But it was comfortable temperature wise and the seats were comfortable. The crew is very polite and helpful
I felt scammed. The priced advertised was different than what I paid. I paid the whole some online. I then got a call 20 minutes later saying I need to paid 70 more person. She said the price online is not the guaranteed price.
Some crew were unfriendly or in some cases just straight up rude.
Putting people that close to the bathroom, where you have to look into the bathroom as people are exiting and entering was not great and the smell was also not great. I know the airlines are desperate for more chairs, but that seat is a crime.
one staffer was frustrated (it happen); the flight was late and the pilot mentioned they'll make amend but the snacks were the same, other than that the aircraft was clean and everything went smooth, no complaints
ticket agent lady wás very helpful , she arranged wheel chair for my elderly mother
Entertainment kept turning itself off. Gave up on watching a movie.
The only problem that I have is if you have questions about your flight ✈️ there's no one to communicate with when you call 📱.
As seems to happen every flight from Toronto to Ottawa we were delayed twice. We try to avoid Toronto when possible.. Denver to Toronto was fine.
The gate and flight crew were very responsive and professional. They went out of their way to make sure this senior had a good flight.
Liked they had tv screens on plane but no service for drinks and a snack when other airlines do
Great flight attendants, great luggage tracking, pretty good trans-pacific business class setup, food was modest. Only paid WiFi in business class unless you enter an Air Canada member number at the time of booking (e.g., no Star Alliance member number). Vegetarian food was tasty but had no protein. Overall, a good mainstream North American carrier flight experience. Acceptable if the price is right. Otherwise, I might choose an Asian carrier for elevated experience.
Cold processed snacks for $$$$ Screaming children of family of 5 out of hell, nowhere to hide, strapped into a chair forced to listen to 3+ hours, crew completely lost control….Check in is completely automated with staff looking at you like you always were supposed to know how to stick your luggage sticker. The airport has no usb or usb-c charger you are forced to buy a cube for $20-$30. Somewhat disappointing well it was the first and the last time
The flight was delayed and my luggage did not arrive. I paid the luggage fee in advance. Luggage was delivered the next evening but it was the wrong bag. 48 hrs I still do not have my luggage.
Wouldn’t allow my carry on because it just did quite fit the gauge Yet seen larger carry ons in the overheads The overheads were somewhat empty Lots of children Felt the flight attendant really didn’t have a real grasp on what she was trying to accomplish 6 people per row x say 40 rows - number of child = number of baggage allowed It’s all good though/ bring small backpack next time
My flight was canceled and next one was 1 hour later. The gate was changed 3 times.
Air Canada makes you cram tour carryon in a sizer - completely unnecessary. Staff is generally ruse although flight attendants on the plane were nice this trip. Even though we sat at the front of economy class and paid extra for the tickets even my wife felt crowded with little leg room. I a six feet tall and it was extremely uncomfortable for me.
