Reviews for Ace in Burlingame
- All reviews 100%
Sep 14 2016
Cons: When we arrived to the facility they didn't have any rentals for us. There were 2 other couples there with the same issue. The guy at the front counter said this is how it is and told us we had to wait. He also said he had no idea how long the wait would be. This has to be the worst experience I've ever had.
Jul 17 2016
Pros: The car gave no issues.
Cons: The cars are outdated. And high mileage. 60,000+. They charge u $25 extra on top of whatever they decide is the daily amount for the car your renting if you go over a day... so be prepared. It's not the amount u get quoted for the rest of your trip. So if u go over be prepared to get slammed. I got lucky the daily rate was only like 15 to 20 over my rate.. but imagine keeping car extra day and having to pay 100+ for just one day if your rate was $40 a day...
May 25 2016
Wow big van
Pros: Employees were very helpful
Cons: I rented an 8 person van. It turned out to be a 15 person van with a few benches removed. It was too long for us to use in Mill Valley. We returned it and rented a smaller vehicle. Pick up at SFO did not go well. They rent 15 person vehicles but sent a vehicle that could only pick up 7 people. Ace is off site and takes awhile to get to it. Not a good situation.
Apr 18 2016
Great car at great price, but huge hassle/wait at
Pros: Car was very clean and comfortable, price was excellent.
Cons: Took forever to get from airport to pickup, had to call multiple times. When shuttle finally arrived, it didn't have enough seats. Took 45 minutes to pick up car, at least 30 to drop off.