Reviews for Ace in Fort Lauderdale
- All reviews 100%
Sep 16 2016
Pros: Like the transport to and from the airport. The van was nice and good on gas.
Cons: Thought I was getting a deal for under $180 for the week and ended up paying almost $450 bucks... did not explain in detail the cost before they have you sign and put the keys in your hand.
Aug 2 2016
Worst rental place ever
Cons: The car they gave us had the bumper fall off in the middle of the Interstate Highway. Part of the bumper that fell, rubbed against the tire and blew it out. I called them to get help on the nearest ACE and they told me they are franchise, so I needed to bring the car back to the office where I got the car, 75 miles away. I went to change the tire to drive the car back and THERE WAS NO SPARE TIRE!! They told me I had to tow it back and pay for it, since I didn't purchase their Roadside Assistance. I had never been treated so poorly in my whole life by a rental car company. Will never in my life rent from ACE again. They hide information from you and when you need help, no one is available to help and leave you on your own.
Jul 7 2016
Cons: Was not given information about what was needed prior to pick up of vehicle. Was then made late for the lack of communication.
Jul 7 2016
Fort Lauderdale Airport
Pros: We did get a car that fit our needs pretty much perfectly, but we seemed to be lucky since their lot seems pretty sparse. It was the most affordable option, but you get what you pay for.
Cons: Warning, the Ace rental shop at FLL is not actually at the airport. You have to take a 5 minute shuttle ride out to it. We were not told about this and spent a few minutes trying to figure it out before asking one of the airport employees what to do. The car selection on the lot is pretty sparse and unlike a lot of other companies you do not get to pick the car on the lot, they assign you one. Lastly, DO NOT buy the fastpass option for toll roads at this store unless you absolutely need it. They suggested getting it because we would "most likely need it" and that it was "pretty cheap". We even told them where we were going and they said there would be toll roads, but there weren't and it ended up costing us an extra ~$11/day. In summary the Fort Lauderdale Ace Car rental shop was the least expensive option for us, but we got what we paid for and will be spending a bit more money to go somewhere else in the future.