Reviews for Ace in Fort Lauderdale
- All reviews 100%
Oct 6 2016
Pros: I appreciated the fact that the van to the airport was on time.
Cons: I diidn't like the fact that we had to wAit almost 30 minutes to be picked up from the designated area at the airport. I didn't like the fact that the car we had did not have a built in GPS and it costed $10 a day if you used ACE's portable GPS.
Sep 16 2016
Pros: Like the transport to and from the airport. The van was nice and good on gas.
Cons: Thought I was getting a deal for under $180 for the week and ended up paying almost $450 bucks... did not explain in detail the cost before they have you sign and put the keys in your hand.
Aug 2 2016
Worst rental place ever
Cons: The car they gave us had the bumper fall off in the middle of the Interstate Highway. Part of the bumper that fell, rubbed against the tire and blew it out. I called them to get help on the nearest ACE and they told me they are franchise, so I needed to bring the car back to the office where I got the car, 75 miles away. I went to change the tire to drive the car back and THERE WAS NO SPARE TIRE!! They told me I had to tow it back and pay for it, since I didn't purchase their Roadside Assistance. I had never been treated so poorly in my whole life by a rental car company. Will never in my life rent from ACE again. They hide information from you and when you need help, no one is available to help and leave you on your own.
Jul 7 2016
Cons: Was not given information about what was needed prior to pick up of vehicle. Was then made late for the lack of communication.