Book Ace car rentals in Fort Lauderdale

Cons: Terrible cars

Cons: Check in took way too long. Their technology is outdated. They could expedite the process by preprocessing your rental.

Cons: Facility is outside of the airport, it doesn't have enough chairs to sit. We lost 45 minutes bacaise they didn't have enough personnel but there were only five persons before me, and they had 3 employees. They didn't have the car type I selected so I needed to take something else.

Cons: The quote was for $134 I got there they said it would be $296 They added about $100 in fees and then charged me $55 for the transponder device for tolls, which I didn't nees

Cons: The service

Cons: I was charged for drop off in FLL, even though it was clearly stated in my booking that I was not to be charged. Even when I insisted, and I made a note of this. The lady in MIA made a note on the system when I picked up and pointed it out - BUT I WAS STILL CHARGED when I dropped off. Final taxes were calculated differently from the terms at collection at MIA

Cons: Was not told about the $200 deposit. Was not told about the car fueling(when I was fueling it to return, it would shut off like it was full every 2 dollars. When I explained to the sales ppl..they said..oh yeah..that type of car you have to fuel it slow. Would have been nice to know upon renting;

Cons: Be prepared with personal insurance and pre paid liability. Hard sell and high prices from there. Prepay online for cheaper rate Tried to sell hard on electronic pass which was not necessary for the most part.

Cons: The agents never walked the vehicles. Didn't have gas in the vehicle when picked up, and it was still dirty upon pick up as well. It also took 3 hours to receive the vehicle and go through the whole process.

Cons: First,I was made to feel unsafe by the shuttle driver from the airport to the rental car store. He talked about how he keeps one hand on his gun at all times and will pull it out if given a reason. He went on telling myself and teenage daughter that he was an ex convict and was released from prison 6 months ago. None of which I asked to hear. Then I had to stand and wait for 20 minutes while the only personnel was on the phone. When I went to pay, I was told that there were several mandatory fees attached to my rental. I asked to speak to a manager, but nobody was there.so l was co horsed into paying 2x the original amount I was quoted. I would have gladly went back to the airport to deal with another company, but was afraid to get back in the shuttle with the crazy driver! This is the worst company that I have ever dealt with. I WILL NEVER GO BACK.

Cons: I was robbed 1 hr after I rented the car. The car keys were taken. Ace charged me $250 to replace the key. This is after my purse and bag were stolen.

Cons: The invoice said I would owe $62 at pick up. Instead I owed $400 at pick up. I chose to not rent through ace.

Cons: ACE is approx. 4 mi. north east of the main Airport & a bit difficult to find if you're in a hurry & don't have a fully detailed map of Lauderdale. We made sure 2 have sufficient time 2 find their site last day of trip but, not good IF you're running late!! Would have preferred the nissan altima rental be a bit more spotless inside but, that's a small complaint. They use an every 30 minutes shuttle Van both ways from/to airport which was fine w/no probs. Ultimately, a Decent service alternative; U Can't beat their price for a good gas mileage vehicle (at least in FL).

Cons: The actual charges for my rental were over 3xs what was advertised.

Cons: We had budgeted and looked for extra fees, but I guess we didn't catch what things would add up to or that certain things did cost money. When asking if we want this or that, please have reps clarify how much those things cost.

Cons: The 30 minute wait at the counter. Only 2 ahead of me. Also disliked the call telling me to bring my insurance policy if I didn't want to buy the CDW.

Cons: It took 45 minutes of standing in line to rent and 30 minutes to return. Totally ridiculous archaic system. Never again.

Cons: I've never dealt with such an indifferent group in my life. Most people would say something like, "welcome back, how was your rental?" rather than, "give me the keys, wait here." Real nice. For some reason it took 30 minutes to get checked in. Also the $12/day for a spouse is most ridiculous.

Cons: The lady that assisted me in Fort Lauderdale did not explain thoroughly about the procedure of returning the car. I had to ask several questions to make sure I was fully aware of what I needed to do before I drop my car.

Cons: Aweful service !

Cons: Unexpected $12/day for spouse to drive made the deal I got not so much of a deal. Two shuttles to get to and from airport, one to main rental area and second to get to ace. Wouldn't let my husband be the driver and use my credit card to pay (his credit card had been stolen) No choice of car. No one walked us out to car even tho it was late at night in bad area Return driver almost got into accident, def his fault

Cons: Their shuttle to the off airport site never showed up.

Cons: We got into Ft Lauderdale late, made even later by daylight savings time taking effect. Took the car rental bus shuttle to the car rental complex and did not see the Ace counter. There was no clear signage to tell us that we needed to walk over to another pickup area to wait for Ace's shuttle van. You have to call a number off of a sign to let them know you need to be picked up. When we finally got to the Ace rental facility there were two other groups in front of us and no one at the desk. The gentleman working there finally came in and went behind the desk. Poor guy was the only one working and while he seemed to be hustling it was the absolute slowest process ever. Took us about 45 minutes to finally get the rental car and be on our way to our hotel. There was no acknowledgment of our long wait or the fact that it was so late, or shall I say early in the morning. Car itself was fine - nothing special. It did have a not so appealing smell but other than that it was clean.

Cons: Had no idea where to go when we arrived at the air port. All the other car rentals were right there and no one guided us to ACE. Then the bus took forever to arrive when we finally figured out where to wait and there were a bunch of fees I wasn't expecting when I rented the car. cheap rental but ended up being more expensive than the popular brands. 25$ a day extra because I'm under 25 years old, thats rediculous.

Cons: I had to wait for two vans before there room to get on. The check in took one hour and there were only 4 people ahead of me. The agent was more worried about being hot then being helpful and talked in circles not answering questions. Not a very professional staff!! I will never use them again!

Cons: Double shuttle pick up

Cons: The car smelled like weed and we tried leaving the window open the whole time and it never helped. Also, the pickup and drop off is very slow. They require two shuttles, even for drop off. If we hadn't taken an uber, we'd have missed our flight. Lastly, at the center itself, it took about an hour to get our vehicle because they had two agents only, with about 5 customers. Not sure how or why that turns into an hour wait, but if I can avoid ACE next time, I will. Again, they were personable, all around, and I gathered they're a small company but perhaps they can front end some of the process so it doesn't have to take so long when you get there

Cons: Since we got to the airport well after dark, we were hoping to get a quick pickup at the airport. We called and the message indicated that a van would be there every 30 minutes. Waited over an hour and it was late, so didn't appreciate being outside for that long waiting.

Cons: added charges...unorganized, would never use ace again

Cons: Too much money , after I compared with other rentals !

Cons: 1. I reserved the car online for 31 $, but ended paying 95. They didn't accept my international insurance (like other renting companies did) so I had to pay extra 50 dollars for basic and extended coverage (they said I needed to pay for both, though I knew it wasn't true). Then I was told I had to pay the toll fees in advanced as it was necessary to pass by several tolls on my way to the city. I then realized it wasn't true as I reached the city without paying any toll. 2. Service Quality was poor. When we returned the car, the ACE guy in charge of receiving it didn't have any professional attitude. When I took the shuttle bus, the driver didn't want to take us. Made us wait 10 minutes there until another shuttle came in and it was then when he informed us that his shift had ended. So we had to change our bags to another bus. 3. In general, ACE offices were dirty and small, restrooms were just awful. All in all, this has been our worst renting experience ever and I do not recommend it to anyone.

Cons: The only terrible thing are the double shuttle process. When you have heavy luggage and have to take two shuttles! But of course, this is the fault of city planners, not Ace! Remember to TIP your shuttle driver!

Cons: Treated terribly by the employee when we rented the car as well as when we returned the car. I will not be choosing ACE for my rental car company in the future.

Cons: See above

Cons: I reserved a small car because I was alone and I was planning to travel a good number of miles during my stay in Florida. I was given instead a Dodge Grand Caravan, an enormous vehicle with poor gas mileage. I insisted for a small car but they said they didn't have it and their lot appeared to be filled only with big vans. So, their 'Value for money' remained more or less ok only thanks to the low rental base price, since I had to put more money into gas. At pick-up, the gas tank was 'declared' full on the contract, but not totally full in reality. The difference was worth probably just a couple of dollars, but I don't like the dishonesty.

Cons: After waiting for the shuttle and arriving at the location, it took more than an hour to receive a car. The desk clerks were inefficient, there was a shortage of cars, and worst of all, there was little concern for the inconvenience to the customers. Luckily, I received the last available car. However, several customers after me weren't so fortunate, despite having a reservation! In addition, there was an issue with releasing the car, with a suggestion made for me to visit another location the next day or return to the airport to try my luck with another company (like the unsuspecting customers still arriving). Overall, the pick up process was absolutely horrendous and completely unprofessional.

Cons: First off the company was rude when we went to pick up the car. Not cool. So it started off bad. Then they say Themis rental doesn't have unlimited mileage. When booking I never came across such term. When I asked the representative he said I would come across the term after booking only and had to click 3 links to get there. That's misleading. He obviously blame it on kayak. Next the cat I got had so many issues after driving it for 1 hour the engine light came on. Then another light for service came on and the tire pressure light. Not cool. When I tired to tell them I hf to call the company 4 times because they kept putting me on hold until the call disconnected itself. So I had no car for one of the days I paid for the 2nd car I got shook so bad if I bribe over 50. I don't understand why they don't have safe reliable cars. Probably why they offer cheap prices because they don't mantine their cars well. Anyways STAY AWAY! Spead the extra couple of dollars and have s safe reliable car.

Cons: Location, ease of access to their terminal

Cons: I booked an Unlimited mileage vehicle in which my email confirmation clearly states Unlimited Mileage. Ace car rental charged me $300 for mileage in which I am now disputing and fighting with them to remove the charges. I have been ripped off and conned!

Cons: Very long wait at pick up and return

Cons: Minor change needed in the description as to where to get the shuttles:Leave the baggage claim AND GO AROUND THE CORNER TO THE RIGHT for the line for the multicolored shuttle bus. I simply went outside the baggage claim as directed and waited 15 minutes before finding someone to ask. Then stay on as told and get off for bus stop 7 at the car rental center.

Cons: Took nearly 2 hours to check in and get a car at midnight. The man who helped us hardly spoke English and was rude. Refused to rent us the car unless we took the optional insurance. Car we were given beeped the entire time we had it because the convertible top sensor was broken. Asked to switch and were told it was impossible because they didn't have any cars, despite that I made the reservation over a month in advance.

Cons: They didn't have the car I want and Reyes to give me a worse car and to obly me to pay insurance I already have in my card.

Cons: I arrived at 2 AM to be informed that they gave away my car. The only other car available was a Camaro which he charged me $70 more. I was not impressed

Cons: Just note that you need to take the shuttle -- Ace at FLL doesn't have a counter at the airport. Once we learned that, it was easy going!!

Cons: the check-in process took over an hour waiting in line

Cons: Shuttle from airport to rental center, then had to phone for pick-up to get from airport rental center to ACE office.

Cons: Waited at the shuttle stop for 40 minutes with no shuttle, even after we kept requesting one. Once we got to Ace, there was 1 person working who didn't know how to work a computer. We waited there for 2 hours at 2 in the morning only to be told that our rental was going to be $600 instead of the $140 it was supposed to be. So, no rental car for my vacation. Spend the extra few dollars to use enterprise or fox. I will never use ace again.

Cons: Get ripped off for a sun pass. They charge an extra $60/wk or $11/day for a sun pass we used twice to get to and from our destination because there was "no other possible way" to pay those tolls... finding the rental place was a nightmare. Had to take shuttle to car rental center. Got to car rental center and no Ace and no one knew what company we were taking about. Finally found the information online. After waiting 20 minutes, shoddy van pulls up and tries to pile 10 of us in- plus luggage. Don't forget- you have to take the same van back to the rental center and wait for the shuttle to your terminal if you're flying. And if it's busy when you try to drop the car off, good luck finding a place to park. And you're lucky if you can get out on the first van. Waited almost an hour to get onto a van back to the airport. So I suggest extra time.

Cons: When I came back it was crazy and busy.

Cons: Lots of hidden fees. Price was a lot higher than what kayak billed us for initially.

Cons: The price to keep the car an extra day. The price for the toll pass was $3.00 higher per day.

Cons: The car was fine, but my final bill reflected an additional $23.00 I did not agree to for the toll road pass. Be aware of this if you decide to use this company. They refused to refund me for it. Shady.

Cons: I waited at the Airport for 45 minutes for a shuttle to pick me up and drive me 10 minutes away. For that reason I will not use Ace again.

Cons: After a 3 hour flight and 2 bus rides from the airport to the rental place, with a 6 month old baby is no easy feat. So it was reallllly annoying to have to wait for over an hour for a rental at midnight. They moved soooooo slow. I know I'm from NY and we go a little faster but this was obscenely slow. I got yhere at the 11:30 pm and left with my rental at about 1am. Whyyyy?! And there was only 2 people ahead of me!

Cons: The shuttle from the airport took an hour to come. We called numerous times and even got hung up on by the call center. When we got in the car it was dirty with cigarette burns in the front seat and reeked of cigarette smoke. The car drove poorly and was in need of maintenance. The distance was a bit annoying as well. I was not aware of the fact that you need to take two separate shuttles to get to the car rental center. Coming back we weren't even dropped off at the ticketing counter but back at the stop where you have to wait again for two shuttles back to the airport. We were late to my mother in laws funeral on arrival and almost missed our flight on return. Overall I will never rent from here again and I won't ever use Kayak to search for rentals again.

Cons: I felt like when booking it wasn't made clear to me ahead of time about the sun pass/toll arrangements. Also even though I clearly booked for 6 days w diff drop off and pick up times i was shocked to see my $200 rental (included the extra $60 for the toll pass) was actuall $380!! they charged $25/hr for the last day!!! Then when i asked about the extra $150 they started immediately trying to defend it instead of letting me explain myself first. Also i called the manager in the morning when I noticed the charge, and tho she did handle it and said she called me back, i had no such call - leading me to get there early to return the car to verify everything had been cleared.

Cons: this is thief company... took twice as much money been said

Cons: I WAS NOT INFORMED ABOUT A $50 DROP OFF FEE TO LEAVE IT AT ANOTHER AIRPORT (MIAMI INTERNATIONAL0 AT EITHER THE FORT LAUDERDALE PICK UP SITE OR WHEN I MADE THE RESERVATION ONLINE EVEN THOUGH I SPECIFIED IT WOULD BE DROPPED 0FF THERE.

Cons: They charged me mileage

Cons: To much fee and poor costomer services

Cons: I diidn't like the fact that we had to wAit almost 30 minutes to be picked up from the designated area at the airport. I didn't like the fact that the car we had did not have a built in GPS and it costed $10 a day if you used ACE's portable GPS.

Cons: Thought I was getting a deal for under $180 for the week and ended up paying almost $450 bucks... did not explain in detail the cost before they have you sign and put the keys in your hand.

Cons: The car they gave us had the bumper fall off in the middle of the Interstate Highway. Part of the bumper that fell, rubbed against the tire and blew it out. I called them to get help on the nearest ACE and they told me they are franchise, so I needed to bring the car back to the office where I got the car, 75 miles away. I went to change the tire to drive the car back and THERE WAS NO SPARE TIRE!! They told me I had to tow it back and pay for it, since I didn't purchase their Roadside Assistance. I had never been treated so poorly in my whole life by a rental car company. Will never in my life rent from ACE again. They hide information from you and when you need help, no one is available to help and leave you on your own.

Cons: Was not given information about what was needed prior to pick up of vehicle. Was then made late for the lack of communication.

Cons: Warning, the Ace rental shop at FLL is not actually at the airport. You have to take a 5 minute shuttle ride out to it. We were not told about this and spent a few minutes trying to figure it out before asking one of the airport employees what to do. The car selection on the lot is pretty sparse and unlike a lot of other companies you do not get to pick the car on the lot, they assign you one. Lastly, DO NOT buy the fastpass option for toll roads at this store unless you absolutely need it. They suggested getting it because we would "most likely need it" and that it was "pretty cheap". We even told them where we were going and they said there would be toll roads, but there weren't and it ended up costing us an extra ~$11/day. In summary the Fort Lauderdale Ace Car rental shop was the least expensive option for us, but we got what we paid for and will be spending a bit more money to go somewhere else in the future.

Cons: Issue is pick-up and drop-off. Requires two shuttles to get to rental location, and the process to rent and return is not as efficient as it should be. If you want to decline insurance make sure you have an up-to-date insurance verification card with you. You will have to get your insurance agent on the phone if you do not. Had to wait on a car like many others once finished doing paperwork, and the time needed to return the car is unpredictable depending on whether that day they have a person checking you in, or you have to wait on the rental agent handling new renters to check you in.

Cons: Picking it up took forever and then I had to buy collision insurance which doubled the price. I've never had to do that at any other rental. It would have been cheaper to go win a big name like hertz or Avis. Also the rental place is offsite at FLL so you have to take a shuttle.

Cons: It is a tad less convenient to shuttle to the rental car area at the airport, and then again wait for another shuttle to take you to the site where you pick up your car, but the price and service honestly made up for any inconvenience.

Cons: They couldn't take you to hotel after car drop off

Cons: Drop off procedure a bit cumbersome. Had to go inside and wait in line with renters to return the car. Took much longer than expected.

Cons: No atention the worst rental car ever

Cons: They were not located in the airport.

Cons: ACE is not located at the Rental Car Center at Fort Lauderdale Airport (FLL), a fact omitted from the confirming email. They are completely off site. You have to call them to find them. I did not learn this until after I went to Rental Car Center, saw no ACE and booked a car with someone else. I don't have time for that kind of nonsense.

Cons: Pick up & drop off can be a little faster , it took me longer when I dropped off the car to when I picked it up