Reviews for Ace in Fort Lauderdale
- All reviews 100%
Dec 8 2016
You get what you pay for
Pros: The price. It was incredibly cheap but with a cheap price comes many sacrifices such as comfort, aesthetics, reliability and convenience.
Cons: The shuttle from the airport took an hour to come. We called numerous times and even got hung up on by the call center. When we got in the car it was dirty with cigarette burns in the front seat and reeked of cigarette smoke. The car drove poorly and was in need of maintenance. The distance was a bit annoying as well. I was not aware of the fact that you need to take two separate shuttles to get to the car rental center. Coming back we weren't even dropped off at the ticketing counter but back at the stop where you have to wait again for two shuttles back to the airport. We were late to my mother in laws funeral on arrival and almost missed our flight on return. Overall I will never rent from here again and I won't ever use Kayak to search for rentals again.
Dec 7 2016
READ BEFORE YOU SIGN
Pros: I really liked the car! I may even consider purchasing one for my next personal vehicle. The bluetooth feature was nice too.
Cons: I felt like when booking it wasn't made clear to me ahead of time about the sun pass/toll arrangements. Also even though I clearly booked for 6 days w diff drop off and pick up times i was shocked to see my $200 rental (included the extra $60 for the toll pass) was actuall $380!! they charged $25/hr for the last day!!! Then when i asked about the extra $150 they started immediately trying to defend it instead of letting me explain myself first. Also i called the manager in the morning when I noticed the charge, and tho she did handle it and said she called me back, i had no such call - leading me to get there early to return the car to verify everything had been cleared.
Dec 2 2016
Cons: this is thief company... took twice as much money been said
Nov 28 2016
Pros: nothing in particular. they did the usual car rental things efficiently and courteously.
Cons: I WAS NOT INFORMED ABOUT A $50 DROP OFF FEE TO LEAVE IT AT ANOTHER AIRPORT (MIAMI INTERNATIONAL0 AT EITHER THE FORT LAUDERDALE PICK UP SITE OR WHEN I MADE THE RESERVATION ONLINE EVEN THOUGH I SPECIFIED IT WOULD BE DROPPED 0FF THERE.