Reviews for Ace in Miami
- All reviews 100%
Based on 53 reviews
Feb 26 2017
Spent the extra $10 and go with someone else
Pros: Staff was not rude and car was available on time. Car was clean.
Cons: The deal I got said the car was $21 with taxes and fees. I returned the car with no damage, full tank of gas, and my total cost for ONE day was $64. Ridiculous.
Feb 24 2017
Pros: Kudos to Flora
Feb 22 2017
Terrible customer service and false advertising
Cons: We had called ahead the branch and were told that it would be $200 deposit but were charged $300. The rental said unlimited mileage but when showed up to pick it up we were told only 150 miles a day anything over we had to pay. The person at the counter was rude and pushing sales too much including insulting my husband. Terrible experience and will never rent from there again
Feb 4 2017
Cons: The price on Kayak was 59$, at the end the renting price including all things that they say you can not say no was 164$. When I get back the car they asked me money for a scratch. Lucky me I had taken a picture at the beginning or they would have asked for that money too.
Feb 4 2017
Pros: The car was nice
Cons: Too many charges. Won't be using again
Jan 30 2017
sold my telephone number
Pros: car was ok
Cons: employee did not speak english, this is the USA so I expected to be able to communicate with employee is side car was nasty, stuff on seats employees were rude after I gave them my cell phone, I got telemarketing calls for my entire vacation. So the alternault number they asked for. They must have sold my telephone number
Jan 25 2017
Pros: Car was in great shape. Like new.
Cons: I read reviews about ace rent a car before I used them for a car rental. People on their previous rentals complained about them increasing their price at the counter. I figures since I am going through Kayak this probably will not happen to me. Sure enough it did they charged me about $200 over what they said they would charge me when I booked online. I was exhausted when I arrived at the car rental from my red eye flight. I did not have enough energy to talk to a manager or have a dispute with the counter person. I will never use Ace for a car rental ever again. I am even thinking of not using kayak to book anything in the near future.
Jan 21 2017
Cons: The office is not at the airport. You have to go outside and take a shuttle and drive to the off site facility.
Jan 16 2017
Arbitrary clauses and rules that does't show in th
Cons: I am a South Florida resident and not in the ACE website neither in their contract says that I had a 150 mile daily limit placed on Florida residents I rented the car for 2 days and picked up the car at 10.00 pm and I came back the next say to return it at 10.30 pm. I asked the agent to charge me for both days even though I had only used it for 30 minutes on the "second day" that way I would have a 300 mile allowance. He refused and told that in order for him to charge me for the next day I had to return the car at 5 am the next day. At the end he charged me for 1 day and more 30 dollars in excess allowed mileage for Florida residents. Never again I will use this company because it has arbitrary and shady rules
Jan 15 2017
Pros: Could not find the van to be picked up Waited forever Gave up
Jan 5 2017
Never Rent from ACE - Really Bad Experience
Cons: While booking I was told that I had unlimited miles but when I reached the rental place, they would give me only 150 miles per day. For insurance they wanted to see my insurance coverage - I rent often and no body asks for this - even then, they could have let me know beforehand that I would need to bring this information. On top of it, the customer service was very rude. I will never rent from them.
Jan 4 2017
Read the small print
Pros: The car is comfortable!
Cons: The location is NOT in th airport rental car area! It says it is but is not! They make you get sunpass for 54$ or else you cannot get your own!
Jan 3 2017
Cons: Not clear when renting that we needed to show insurance card to avoid additional charge
Jan 2 2017
Worst experience in the USA
Pros: Nothing!!! From the time we arrived till the time they dropped off at the airport other than the dropping guy's friendliness nothing was good. I would say this is the worst experience for me since I came to the USA 2 years ago.
Cons: Smell of the car Time it took to give a car ( almost 1 hour 30 minutes) Shuttle was stinking
Dec 29 2016
Awesome and fair price
Pros: Car was ready didn't spend any time on paper work just sign and drive!! They let me drop car off at different location no problems and they even gave us a fast shuttle to airport will be using them again five stars!!!!!
Cons: I didn't like how friendly they were hahaaa
Dec 28 2016
Pros: They advertise one price online then wait until you get to the counter to start tacking on extra fees. Their catch is that its all listed in the 25 page terms and conditions. By the time they had finished tacking on extra fees my original quote had more than doubled. They refused to give me any type of discounts to try and work with me. I left and rented a car from a different company.
Dec 23 2016
Pros: The guy on desk has told me that I cant pay in cash for tolls all over FL and triedto convince me to paythem 11$ pet day. This is completely wrong. Allso their liability insurance is very very very expensive and you can only get it when you pick up the car. I won't use their services in the future!
Dec 21 2016
Pros: Price was the only thing of positive. But next time I will pay extra $2/day and go with an established car rental agency, this was not worth our time at all.
Cons: ACE is not located in the Miami terminal, so you need to board a shuttle to get there. Once we got there, the car we reserved was not available, we got the lower class one. The first car we got had a bad rattling sound, and we had to return it after 2 days. Then we got another car, which we had to return it after a day as it kept having a flat tire. Finally, we received the third car and it worked, for a total of 3 cars for a 6 day rental. Extremely disappointing, we had to drive to their location 2 extra times.
Dec 18 2016
Pros: the whole team at MIA were great to work with
Dec 14 2016
Pros: Nice car Nissan Versa Nice service
Cons: Fees I had not seen online due to Florida required second insurance and toll fees. Doubled the cost I had seen online.
Dec 1 2016
Cons: ACE rent a car has a limit 150/day mileage, a falls advertisement They charge $10/day for additional driver They do not give the final invoice you need to check credit card statement and you cannot attached expense bill to my company All in all scam company with bad taste, never again will rent from them.
Nov 29 2016
Cons: First they said the Milles were unlimited and I was not, then they are charging, then explain 25 cent. Per miles and they are over charging 219.00 per miles that I didn't use.
Nov 28 2016
Cons: i was quoted a rate for a pick up at fort lauderdale airport and drop off at miami airport when i made the reservation that did not include a $50 drop off fee. when i dropped off the car at miami airport i was told about the $50 drop off fee. i feel that they misquoted their rate when i made the reservation online as i specified on the reservation that i would be picking up the car at the fort lauderdale airport and dropping it off at the miami international airport. i will never use them again. BUYER BEWARE!
Sep 20 2016
Not what I had arranged online
Pros: Man driving shuttle was very friendly
Cons: Had arranged everything online but upon checking out the the first time my total had more than doubled. It was a combination of insurance and toll games.
Sep 12 2016
Cons: Hidden fees everywhere
Sep 8 2016
Cons: Limited mileage for residents+ insurance wasn't included
Aug 12 2016
Unable to get the car due to expired license
Pros: They were very professional.
Cons: So I had no clue my license was expired. I moved and even though I did a change of address I never received the notification. They were unable to give me the car. I need a refund.
Jul 18 2016
Cons: When I dropped off the rental. I forgot my house and car keys as well as a hat in there. When I called to try and get it back. The person I spoke to said that all the cars in the lot were rented out that morning. I went over to see If it was true and the car I rented was right in the lot with my belongings. When I went inside to try and get my stuff they said there was nothing in the car even though I literally saw it my self. Those people are lazy and liars. I didn't appreciate that at all!
Jul 15 2016
Pros: The car was ok.
Cons: Hidden fees. I paid double what my reservation stated not counting the extra miles. If I have obligatory extra fees determined by the state, you should list this in my reservation so your customers don't get surprised. That is false advertising plain and simple!
Apr 27 2016
Don't expect to pickup what you pay for..
Cons: I reserved a concert able vehicle months in advance and was told, "yeah we have a hard time actually getting those" when I arrived. Turns out, they never actually had convertibles and said that they did as a tactic to draw you towards there business. There location is also offsite from the airport, which only added to the difficulty. The gentlemen (I use this term loosely) then attempted to give me a budget vehicle and suggested that because of my inconvienance, I could return the vehicle with a half tank of gas. This "deal" would have saved me 14$ (7 gallons of gas). The gentlemen working the front desk became argumentative and rude when I brought there details to his attention. He also thought that spending 300$ plus dollars on a budget rental car for four days was a good deal. I never write reviews, but this expierence was so terrible that I caution anyone who is thinking of using Ace. The front desk was argumentative and completely rude, which is why I reshuttled back to the airport and rented through Alamo. Ace needs a refresher course in business ethics 101.
Apr 8 2016
(Or Something Similar)
Pros: They were quick to get us in and on our way. Turning in the car was also quick.
Cons: It was hard to figure out where to catch the shuttle to the rental car lot. And the van seemed to take longer than expected. The most disappointing part was we wanted to rent a convertible. The site includes a picture of a Mustand convertible but says below it (or something similar). I do not consider a VW Bettle Convertible to be "similar" to a Mustang! When we asked for a different make/model convertible we were told that's the only brand of convertible they carry. Talk about bait and switch!
Apr 3 2016
Great value, but rental company is way offsite
Pros: By far the best value we found and proved to be reliable. The only problem in Miami is you have to find the regular rental cars (a hike) and then take a bus offsite to this rental agency. We had to allow enough time coming back to the airport for this also.
Cons: Somewhat of an unknown, but proved to be very good.
Mar 31 2016
Pros: Easy pick up /drop off. shuttle to airport was helpful. Friendly staff. When you make the reservation you receive an email that tells you where to go once you get off the airplane. I called ahead because I was getting in so late. The place is located off airport grounds. There are directions they give you and also signs in the airport . You have to take a quick airport metro then ACE shuttle picks you up from the location it states.
Mar 26 2016
Cons: Miami airport