2.0
Very bad car was dirtyReviewed May 23 2023
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2.0
The company could be more honest about additional fees regarding to booking. It felt shady how I had paid online, show up, only to be told that my insurance isn't enough and I have to buy more. (which is not true as Florida does not have a requirement). There’s no sense of fighting it b/c the form they make you sign says no refunds even tho they don’t go over any of it, they just say sign here. Shady shady shady. Never again will I rent from NU, be it Miami or anywhere else.Reviewed Apr 15 2023
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2.0
Complete scam. They have hidden fees, security depots, and insurance requirements that are not disclosed at the time of purchased . I did not rent from them. Walked out and booked a car at budget. Lost my money!!!!!Reviewed Apr 2 2023
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6.0
Very pushy about their optional toll program and insurance. Be carefulReviewed Mar 28 2023
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8.0
There was some initial confusion as to where to pick up the car, as the service provider is not represented in the Miami car rental facility... but the airport transport was convenient and comfortable. The car was very clean and everything functioned perfectly. Drop off was a dream.Reviewed Mar 22 2023
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2.0
The whole pickup and dropoff including the contract documents and HUGE deposit fees for the rental were ridiculous. Strongly urge you to use one of the more name brand car rental agencies over these smaller shady agencies. They messed up on their end with contract and pricing and added multiple costs to our rental that should have never been added such as Toll surcharges, a bogus economy car upgrade even though that is what we originally paid for and reserved, as well as the check in process literally took over an hour to complete and finally leave with the car. They added a new costs to our whole rental a whole week later into the rental period and forced us to either pay or forfeit the deposit money. Overall a very unprofessional and “shady” rental car company. Will not ever use them again. And reporting them to the major review forums.Reviewed Mar 17 2023
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2.0
This was a scam. Their store is in a shady side street away from the airport. Their rates are low but when you arrive they force you to take their insurance and tolls passes which added $60/day to the car rate, which made it far more expensive then the in-airport terminals. They do that because you know you're in the middle of nowhere at their storefront. I would be afraid if it was early in the morning or late at night being there. Terrible experience and shouldn't be on your platform.Reviewed Feb 21 2023
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2.0
Upon arrival at airport, I had to call and request shuttle service. The driver did not speak to me at all. At the rental office, I was told that Nu does not accept Farmers insurance for liability coverage and I would have to pay an additional charge of $24.95 per day for their insurance. On top of that, they suggested that I add the toll pass for an extra $14.95 per day, warning me that if I drove through any tolls whatsoever without signing up for the toll pass, Nu would charge me a flat fee of $25 per toll that I accessed. Luckily, I knew my way around and would not need to use toll roads, so I declined that up charge. The car I received was clean enough but definitely not pristine. Overall, this rental ended up being a hassle and cost me as much as any of the more reputable big name car rental companies which are easier to work with and on site at the airport.Reviewed Jan 19 2023
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8.0
Front desk staff was kindReviewed Jan 10 2023
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2.0
Rented a car and when I went to pick up the attendant said has only limited 50 miles per day because I'm a local resident. In the advertising said unlimited miles!!!! I'm still waiting for my refund.Reviewed Oct 31 2022
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4.0
Unfortunately I don’t have much positive to say about the company or the car we had for a week. Our vehicle had stains on every seat. Additionally, not explicitly stated beforehand was that the company requires a substantially higher motor vehicle insurance than most. They charge an additional $20 per day to increase the insurance coverage. Had I known this before traveling I would have called my insurance agent and increased the coverage for the week. The two options they offer for handling SunPass tolls are both akin to highway robbery. Given the shear amount of toll roads in Miami you have no choice but to purchase a toll package from them. Overall I don’t feel that the little bit of money I saved by going with them over Avis, Budget, etc. was worth it after having the car for my week-long trip.Reviewed Jul 6 2022
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4.0
The Nissan forte I rented had over 40,000 miles on it. Towards the end of the trip the gas gauge was not registering properly even though the tank was filled up it said 245 miles to empty. In the future I will rent from a national car rental company at the airport.Reviewed May 16 2022
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