Reviews for Ace in West Palm Beach
- All reviews 100%
Jul 16 2017
The top of mountain
Pros: From the checking in to the returning. The service was superior. The vehicle was clean and ready to go!
Cons: Not a thing.
Jul 10 2017
Pros: The shuttle arrived in a timely manner to transport us to the off airport location. Our vehicle was ready and waiting when we arrived. The manager said that he gave us an upgrade but I have no way to know if that happened.
Cons: I did not like that the rental office was not open when we wanted to return the car which resulted in an extra cost for me. I returned the car to the long term parking area at the airport which was fine. But I got charged $11 for the parking fee which is a cost that I was not expecting when I made the reservation. The car also did not have cruise control or a digital speedometer. I didn't rent the cheapest class available so I was surprised to not have what I consider very basic equipment on the vehicles of today.
Apr 26 2017
There should be better coordination / instructions from Kayak
Pros: The car was very nice and affordable. The people at the ACE agency were pleasant and cooperative.
Cons: There were no instruction on the rental agreement from Kayak that the customer should CALL the agency for pickup upon arrival. The other companies vans came and left several times before we finally called the agency and figured out that a call was required to initiate a pickup at the airport. This should not reflect on ACE - it should reflect on KAYAK - if I had known to make that call I would have saved a lot of time.
Feb 22 2017
Pros: The paperwork went fast and efficiently. They were ready for us.
Cons: We didn't know we had to call for our ride to the rental agent.