Reviews for Budget in West Palm Beach
- All reviews 100%
Based on 86 reviews
Feb 25 2017
Pros: Budget was good enough to at least discount our rental one day because of our complaints.
Cons: Although this was supposed to be a non-smoling car, the Kia we rented reeked. At first we thought it would go away and took the car. But after a few days, every time we got into we had to hold our noses. At one point the front wiper came loose as well and fell off.
Feb 25 2017
Pros: Pick up and drop off was fast and easy. Vehicle was brand new, clean, and perfect for what I needed it to be. Would rent from Budget again!
Feb 23 2017
Cons: I am 24, I said I was 24 when I rented it, but when I got there, they said I couldnt drive the car I rented. I think I would have liked to know that before.
Feb 22 2017
Pros: We were picked up quickly, and returned to the airport quickly.
Feb 20 2017
Good car- but too slow in picking up
Pros: Car Mileage Size Color Ran well
Cons: Pick Up too slow Budget reps always try to upsell you to bigger car, more insurance, etc. even when you tell them upfront you don't want it and there are 30 people waiting in line for their cars. Not enough agents in West Palm Beach airport
Feb 20 2017
AirPort Location Not @ Airport
Pros: Car ran
Cons: Picking up was a circus
Feb 18 2017
Cons: The dropoff wouldn't provide transportation to the nearby airport unless I paid a $20 fee. Not acceptable.
Feb 17 2017
Searched for PBI and rented accordingly // not ope
Pros: Shuttle bus was clean
Cons: The location advertised as near airport was not and not open upon my arrival = car was dirty inside and stunk = no management onsite at airport location to sort things out / service and product left much to be desired
Feb 5 2017
Pros: Good gas mileage.
Cons: There was garbage all over the car and the horn didn't work.
Jan 6 2017
Pros: Flawless rental. Car ready and waiting. No line, no fuss! Rapidrez excellent!!
Dec 20 2016
Pros: Quick moving getting people their rental car
Cons: Having to wait in a long line to just exit the parking lot. You had to show your info to a person and they raised a gate to let you out. So many people just trying to get on the road at once.
Nov 26 2016
The rental location was closed when we arrived
Pros: Our reservation was for the Budget off site location and it was closed when we arrived. So, we had to rent at the airport which was an additional $80.
Nov 21 2016
Pros: Car was fine
Nov 18 2016
Cons: the signage to return car at PBI is terrible
Nov 2 2016
Pros: The Westpalm location was much better. They were courteous. There are plenty of people there to help me.. The Ocala airport location is awful. Avoided at all cost.
Cons: The cost from Ocala to west palm . Ocala was a rip off . Didn't honor reservation
Aug 8 2016
Cons: The charge was a lot more when I arrived - over 100.00 dollars in taxes and fees - which would have probably sent me searching some other places for a better deal on renting. Very misleading! Not happy at all. Lori Moss (email@example.com)
Jun 8 2016
Pros: Was new
May 10 2016
They get you with the gas prices
Pros: Easy people in Florida where I got the rental
Cons: Car wasn't ready but I came early.
Apr 19 2016
Pros: Staff were excellent
Cons: We dropped the vehicle off 49 minutes late to the one week rental and I got charged for an entire exyra day. I feel that there should be somewhat of a grace period. Perhaps an hour?!
Feb 20 2016
Pros: The car was fine but when I got to the budget rent a car office they didn't have my reservation. Kayak booked a budget office outside of the airport. I had no idea I was at the wrong address. When I'm flying into a city I would obviously like to get the car at the airport. I would not use kayak again.
Feb 14 2016
Pros: The shuttle bus got me to the airline terminal quickly
Cons: Signs to get to the drop off place were inadequate
Feb 11 2016
Cons: Open 24 hours but airport shuttle doesn't run 24 hours.
Feb 5 2016
Cons: I was unable to rent a car because I didn't have a credit card. I've lived in West Palm Beach for 4 years and I've always rented from Budget. I had to pick up my sister from Ft Lauderdale Airport and did not want to use my own car because it has an oil leak that I was concerned about at the time. I was denied a car even though I have perfect history with your company and had more than enough money in my account to cover the usual deposit. I usually have great service with you guys.
Jan 20 2016
Cons: Shuttle took half an hour to come to the airport to pick us up. Palm Beach International.
Jan 18 2016
Pros: price was very fair based on other rental agencies
Cons: I like to have a salesperson or someone look over car at time of pickup to look for any scratches, dings etc. - this was not done. Will rent a larger car next time
Jan 11 2016
Pros: Everything went smooth. The rep on the phone even told me to travel to airport to save money with my one way drop off rental.
Jan 1 2016
Dinged up car
Cons: Car was very beat up. Gum on the floor of the drivers side.
Dec 21 2015
Picking it up took 45 minutes!!
Pros: Don't go to the the counter at the terminal if you already have your reservation. Go straight to the shuttle and pick up your car.
Dec 16 2015
Pros: long line at pickup - nearly one hour
Dec 15 2015
Pros: Car was just what I needed.
Cons: Agent was too pushy trying to get me to upgrade. When asked about quality of the car I had ordered he said "well, it has 4 wheels." The shuttle dropped us off in the middle of a parking lot and were told the car would arrive momentarily. After 15 minutes I went to get a supervisor who then ordered the car.
Dec 14 2015
Pros: The vehicle was very nice. Had a ford Flex
Cons: Stood out in front of the airport for 35 minutes waiting on the shuttle. Gate guard after getting the car was extremely rude. Had to upgrade my vehicle in order to get one that was big enough since I was guaranteed a mid size suv but only had compact and full size when I showed up.
Dec 8 2015
Terrible service do not use
Cons: You will see everyother rental companies bus pass before the Budget bus comes! The customer service is rude and terrible and they probably won't have the car you reserved and will give you a car yoy dont want and tell you if you dont like it go somewhere else! Even the manager Alex is extremely rude! Stay away!!!
Dec 4 2015
Pros: Loved the car!
Cons: Customer service at budget could be better.
Dec 3 2015
In a hurry...
Pros: The bus driver knew we were in a hurry to get to the airport, so he headed right out to make sure we got there on time. He was very friendly and helpful.
Cons: As we pulled in no one greeted us. We had to wait for service.
Dec 3 2015
Pros: At pickup I realized I had reserved at the wrong location. The agent was very helpful and said don't worry I can help. I was not able to get the car I originally reserved, but that was OK. I had to rent a SUV (my mistake for not knowing the PBI address). I was just happy that I did not have to go to another location.
Cons: Nothing ....everything was great!
Nov 16 2015
Cons: The car was not an intermediate but a compact, paid for intermedieate. Had to have the car replaced after 1st day because of vibration and transmission missing.
Nov 8 2015
Unorganized and unclean
Cons: They gave me the wrong car three times after I decided to upgrade. Car stunk of cat urine.
Nov 2 2015
Just couldn't be any better with the exception of
Pros: Clean, no problems at all, very friendly, ok value
Cons: Took too long to get car a pick up point
Oct 22 2015
Price was great! Car was perfect!
Pros: Cheapest rate going. Car was great to drive! Great staff at airport.