Reviews for Budget in West Palm Beach
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May 22 2017
Bait and switch budget..NEVER AGAIN!!!
Pros: We hadn't ordered a vehicle from Budget for a long time, since our last rental experience with them was not good, so we decided , since their price looked good, we would give them another shot... BIG MISTAKE!! We ordered a large Ford E series van.in the West Palm Beach area. On the morning of the rental, we got a call saying they didn't have it. We were told that the airport location did have one, so we could just pick one up there, and the price would be matched. However, when we arrived the customer service rep told us he had to get one over from Avis... while we waited I wanted to confirm the price match.
Cons: The manager ( a black female) of the Palm Beach airport location was absolutely rude, accused my husband of threatening her job? This was because we wanted her to honor the price we had been given by the other Budget location that did not have the vehicle available. She said she was going to put us on the "DO NOT RENT TO" list??? She was totally inflexible and unable to compromise to keep our business. Well, after our horrible experience with Budget, don't worry... Budget is on OUR " DO NOT RENT FROM" list! We went over to Enterprise, which was right next to Budget... we were greeted warmly by a beautiful young lady who had excellent customer service skills. We went out to their car lot and got to CHOOSE the vehicle we wanted! Wow! Such a difference when we are treated with respect and fairly! Budget lost our business; their manager's comments were unacceptable; we will not be back. We will give all out leisure and corporate business to Enterprise in the future.
May 21 2017
Pros: The car as promised
Cons: Wait of 45 minutes to get to the sales rep at the counter ....
May 6 2017
Pros: Gas mileage was good. Price was less than other dealers
Cons: Car didn't drive well. It shimmied when accelerating and had 0 pick up. Very difficult merging on to highways to get to a safe speed. I will never drive this model again
Apr 24 2017
Pros: excellent value - clean car - very easy drop off and pick up
Cons: some odor in the car