Reviews for Payless in West Palm Beach
- All reviews 100%
Dec 4 2016
Excellent customer service
Pros: The car the price
Cons: I wish I could have bought the car!!!
Nov 11 2016
Pros: Pick up and drop off was simple and convenient. The shuttle driver was very helpful in showing us where to return the car, also including a map of the area for us. Price was well below the competition.
Cons: Getting a phone call during our trip about a recall on the vehicle we were driving. Not convenient to return the car before the end of our trip. I know this isn't the fault of the rental company. Lots of road wear on the exterior of the vehicle and didn't want to be charged for it when returning the car.
Nov 1 2016
Cons: Upon checking in I was told they did not have the size car that I reserved. When I asked what was the reason for reserving a car if your not going to get it. I was told that KAYAK overbooks cars all of the time. I was then placed in larger vehicle, making it more than what I wanted to spend. It sucks having to pay for double than what you budget for.
Oct 27 2016
Pros: Man who checked me out w2hen I returned the car both times (same guy) was friendly and professional
Cons: Issues with the car I picked up in West Palm too. The guy I returned to car to was great. Friendly, efficient, even helped with my luggage. The smell of cigarettes however was a big turn off. I even bought an air freshener to leave in the car. It didn't help. I can't believe the guys cleaning the car didn't notice the smell???