Reviews for Enterprise in West Palm Beach
- All reviews 100%
Based on 74 reviews
May 12 2017
Pros: Ali, the gentleman who took us to our rental was very sweet. He struck up a conversation as we walked through the lot and was very helpful! He was also super cute an I wish I gave him my number ;)
Cons: The desk girl tried checking me into the wrong reservation an then needed to get assistance from someone else instead of just asking for my reservation paperwork.
Apr 25 2017
Cons: I didn't like thst I was booked for pickup at an offsite rental place and was told if I wsnted the vehicle in order to pickup I could take a cab or Uber! Asked rep to change pickup sote and eas told could not called 800 # spoke to a representative who also ssid it could not be changed. I will most likely be renting somewhere else the Customer Service was horrible. Very disappointed!
Apr 15 2017
Cons: Too far from airport! Cost me too much money
Mar 31 2017
Pros: economy car...all that I needed...terrific on mileage very friendly and helpful staff.
Cons: the car didn't have cruise control.
Mar 23 2017
Disappointed in a well known company
Pros: The person we dealt with picking up our car was friendly.
Cons: Getting our car took forever. Only 1 person there seemed to know what they were doing. They didn't have a car seat available for our daughter. The car was in poor condition and unsafe condition, the front tire looked like it was slashed which we didn't realize until we got to our destination. They had no transportation to and from the airport which makes no sense when they are located less than 2 miles from it so we had to pay to take a taxi both ways. Wouldn't get anything started for us over the phone as to make dropping off any smoother. Overall I would never recommend them to anyone. I highly disappointed,
Mar 20 2017
Did not honor price quote confirmation
Pros: did not print me s receipt and said it would be sent to me.
Cons: I was overcharged when received bill and enterprise said it was not processed properly at drop off location in west palm beach. They sent message to west palm location but still not resolved.
Mar 9 2017
Pros: Personnel was very competent and friendly.
Mar 9 2017
Pros: Pick up was quick and efficient. Handled my drop off issues very professionally.
Cons: Price was a bit high.
Mar 7 2017
Pros: nothing one of my worst dealingsi in renting a car.
Cons: the Enterprise bus dropped us of at the wrong location.they offered no help and would not take us to the other location and told us to take a taxi, got there and waited an hour while they washed a car that i did not want but had to take and not a drop of gas in the car,told us we could change the car if un happy with it.tried to return it after one week and they said they would not do it,
Mar 2 2017
Pros: Nice car.
Cons: I did not realize the rental facility was not at the airport. We had to take a taxi to the facility to get the car. There was no shuttle service offered which seemed very odd and made the transaction a bigger hassle than it was worth. Also, when we got there they did not have the car we wanted on site, and we had to wait for someone to go pick up an appropriate car and bring it over. We were delayed by both the necessity to take a taxi to the facility and by the unavailability of vehicles. Not too pleased with the whole situation. Also, ended up paying more than was originally quoted.
Feb 22 2017
Pros: Mr Antonio Corbett is one of the most pleasant person I've met in the car rental business. Having this man at their office is enough to have back most of the Customer Robert Belanger Laval, Québec, Canada
Cons: The person who brought me back at the hotel was very nice but had some confusion about the way to get there. That's the only thing I can tell.
Feb 21 2017
Cons: I spent $200 for insurance for a week which I didn't need Wasn't told how much it was going to be, Disappointing
Feb 19 2017
Cons: The rental that I requested for PBI was actually for an off-airport location. Which meant I had to taxi to and from the location and airport, or shift the rental to the airport terminal, FOR AN ADDITIONAL FEE.
Feb 18 2017
Checkin and checkout was quick
Pros: The car was clean and ready to go
Cons: No need for a comment
Feb 13 2017
Good value on rental, car quality not so great
Pros: Very convenient rental process and helpful associates, smooth transition to get the car and return it.
Cons: Quality of the car was not great, had some transmission issues that needed to be checked out and I informed the attendant upon return.
Feb 13 2017
This is an OFF Airport location
Pros: The car & the price were very good!
Cons: There's no shuttle nor pick-up from/to the Airport; very busy office, they're shortstaffed
Feb 9 2017
Pros: I got a car that ran.
Cons: I wasnt able to pickup the car at the airport location and was forced to spend 30% more then the online price. Also the pre-paid ins.was not applicable to the rental. Both locations are of the same corporate entity. It was therefore a scam and a ripoff. One I will post online to make other consumers aware.
Feb 8 2017
Pros: Nothing, could not use the car.
Cons: I booked a car on Kayak with pickup from PBI to drop off at PBI (Palm beach airport). When I got to the airport I was surprised to find out that I was deceived and the booking was somewhere other then at the airport so I ended up having to pay much more then anywhere else to get a car! Never did I ever say that I wanted a pick up location other then the airport. NEVER on your site did it say that the booking was not at the airport! I will never book on Kayak again and I will make sure my friends don't either. Very wrong on you to bait and switch without being clear!
Feb 5 2017
Cons: They suck.
Jan 14 2017
Pros: Helpful and friendly staff at both ends Fair cost Clean car The digital speedometer was grossly inaccurate although the dial speedometer worked well
Jan 12 2017
Pros: Unfortunately, I liked nothing.
Cons: The location was very difficult to find. I had called the location all day to ask a few questions about my rental and each time I called no one picked up and I was disconnected. When I arrived I told the desk agent I had been trying to reach someone and she said the lines had been down all day and gave a very lackluster apology. She proceeded to tell me they had limited cars and she would have to see "if" they had something for me. To make a long story short I ended up leaving and getting a rental from dollar rent a car. It was a much better experience. I will never rent from Enterprise again.
Jan 11 2017
Pros: It was very easy on both ends to pick up (Ft Meyers) and drop off (W Palm Beach). No hassles on either end! The car was big enough for 4 adults plus a child in a car seat and all our luggage, gear and groceries (Nissan Altima).
Cons: The upholstery in the car was pretty stained and the console could have been cleaner. It was clear that this car had been used quite a bit. But that took a little pressure off trying to keep it pristine over the week we had it. It wasn't gross just time for a little detailing.
Jan 5 2017
Florida for the Holidays
Pros: It was very easy to pick up in Ft. Meyers and drop off in West Palm Beach! I thought this might be a hassle or expensive but it was easy and reasonably priced. The car (Hyundai Sonata) got great gas mileage and was plenty big enough for 4 adults and a child in a car seat plus luggage.
Cons: My only negative comment is that the car could have been cleaner. The upholstery was clean but the seats had obvious signs of use.
Jan 4 2017
Pros: Perfect for lengthy timeframe
Jan 4 2017
Did not have any car available despite reservation
Cons: We showed up at the rental location and they did not have our SUV or anything similar available. They said they would put us in a wait list and call us IF one becomes available. Completely ridiculous. We're a family of five and just left us stranded. I called head office and they said there was nothing they could do for us because they are franchised locations. This is the second time Enterprise has done this. Kayak should remove them as a supplier.
Jan 3 2017
Pros: They did not have the car I requested.
Jan 1 2017
When they say "push back", it means don't give you
Pros: At OUR request of waiving a $50 charge for returning the rental to the airport instead of the pick up location fee, the manager agreed.
Cons: They called on Christmas Eve right before closing to leave a message that our car rental would not be available at 9 am closing. Of course the office was closed for the holidays and wouldn't open until the day/time of our rental pickup order. We ended up calling them at the time we should have been picking up a car and getting a vehicle hours later, but had to arrange for an alternative transportation to pick up the car as well as delay in the days plan (on vacation...). And the car wasn't even filled completely with gas! The manager offered no apologies or incentive for delay. Not impressed and will try another location as we rent about five times a year in West Palm Beach.
Nov 28 2016
Didn't have my reservation???
Cons: Enterprise didn't honor my kayak reservation. I had to book another car and paid almost $100 more than I was expecting.
Nov 28 2016
Pros: Brand new car! Excellent customer service. East fast car check in and pickup. Even offered me a ride back without me even asking! Hertz never did any of these. Every car I've rented with Enterprise has been perfect! Every car I've rented from Hertz has had problems! (Tire blowout, smokey interior, etc etc). AAA++
Cons: Hard to find location at airport, couldn't even find it with man on the phone, Google has incorrect location, but apparently they are in process of moving so that is in progress, understandable. I'm sure this will be corrected.
Nov 27 2016
Pros: Airport drop fee was waved.
Cons: Reserved car was not available when I arrived.
Nov 21 2016
Pros: Customer service very nice. Tried to be very helpful.
Cons: Car was not ready. We had to wait over 45 minutes, with three other customers for a car. I made the reservation for 12 noon and we didn't leave with a car that the seats had stains on it, until 1:45. We had a meeting in Palm City that we had to rush to. The staff very accommodating.
Nov 21 2016
Cons: We thought we were renting from airport location. Had to cancel Off airport car and pay more for Airport location. Our other option was to taxi to off airport location.
Nov 20 2016
Pros: Nice people and wonderful clean car
Nov 14 2016
Customer Service was OUTSTANDING
Pros: I appreciated the representative walking me to the car and pointing out the need to know, as well as inspecting the car with me.
Cons: Have nothing to include here.
Oct 27 2016
Cons: I got a call at 4:30 pm the night before I was to pick up car in the morning telling me they did not have a car for me.
Oct 24 2016
No rental available
Pros: The fact the locate agent thought enough to call me about my reservation.
Cons: The Kayak website is not very accurate. It allowed me to book the rental without knowledge of the inventory. Very uncomfortable about using this website in the future.
Sep 26 2016
Pros: Service overall was very good
Cons: Only concern was I signed up for Corolla or a similar car. I got a Nissan versa. I did not complain, as it was an almost new car. Not sure if it is in the same category.
Sep 16 2016
reserved vehicle not available at time of rental
Pros: a late model pickup with low mileage.
Cons: Vehicle was not available at the site as shown on the web page. Had to drive to another rental facility. Vehicle Was not the full size pickup we reserved.