Reviews for Alamo in West Palm Beach
- All reviews 100%
Based on 84 reviews
Feb 6 2017
Pros: Didn't have to wait too long to get picked up and when returning the vehicle the dropped off was excellent and very quick thank to that female driver I didn't miss my flight
Feb 4 2017
Pros: Pickup and drop off
Cons: Price. I was told during pickup that it was going to be 181 and when I dropped off it was 198.
Jan 28 2017
Pros: Customer service was excellent. The reps I dealt with were professional and friendly.
Jan 22 2017
Pros: People At pickup and drop off
Cons: Phone help was awful
Jan 15 2017
Not very helpful
Pros: I was looking to extend the rental at the rate I was quoted and I was told that "this is bullshit" by the associate at the counter. I rent with Alamo a lot and have never been treated like this. Now I have to look elsewhere for a rental tonight
Jan 10 2017
Cons: Had 1/4 tank. Charged for 2 gals and upgrade when drop off at WPI. Elizabeth Mattos Mgr said no upgrade would be charged. Not open when drrop off attempted at local office. No response to calls.Charged $345. Never use again.
Jan 10 2017
Pros: Service of the people was really good.
Cons: The car stability is really pour and almost dangerous. Consume too much gas.
Jan 7 2017
Cons: see above
Jan 6 2017
Pros: nice people
Cons: low on gas
Jan 6 2017
Pros: People were super nice, helpful. Car was great. They didn't have any compact cars in the lot, so I got an economy sized car for no extra charge- that was awesome. I really enjoyed it, and look forward to using them in the future.
Cons: Salesperson at Alamo tried to sell me the insurance but I already purchased it through Kayak, maybe in the future it should be noted on the Kayak purchase to Alamo, that they are aware the customer already has it.
Jan 2 2017
Great customer service/value
Pros: The customer service was great at this location. Specifically, I would like to thank Elizabeth for all of her help! The price was also substantially lower than the competitors in the area. I will definitely use them again the next time I am in the area and need a car.
Jan 1 2017
Pros: When we took the bus to the Alamo location to pickup our car we were informed that it was booked at a different location 5 miles away and if we wanted a car at this location it would be 250 more. They called cab and after a long wait, we got to the other location 45 mins later. They then checked us in and said that we would have a 45 min or more wait while they got a car delivered from the same site we just left. The car was filthy and had less than 1/2 tank of gas. When we returned, they charged us for gas even though it was written on the sheet. Horid experience
Jan 1 2017
Didn't have our car!
Pros: We reserved a Full Size SUV for six people, called Alamo a week before to confirm, they called us the night before to reconfirm we were coming and our arrival time. But when we showed up they had No Cars with seatbelts for six people. I will compliment the branch manger Liz, as she located us a car at Enterprise, it was smaller and cramped then what we reserved three months earlier, but she saved us and we had seatbelts for six passengers!
Dec 29 2016
Pros: Quick Service, no complication as to drop off and pick up same on the return. Once I gave the conformation number I was all set.. I will diff use this again
Dec 28 2016
Cons: We were traveling with family and made our reservations together as we were staying at the same house in Florida. The other reservation in our party didn't have a car available to them at the location we were told to go to and were sent to a different location 10 minutes from the Alamo location. We had to drive our party over to that location. We were then told we could return cars to the airport upon our return and were quoted a price. Upon our return trip the agent told us we had to pay a higher price. Also, our car was below 1/4 tank of gas upon pick up, something that never happens with other car rentals. So, there was no car for our family member, we had to do the transfer to the other location, cars were dirty and didn't have full tanks, we were told to drop off at airport location without additional charges and then were told we had to pay more. We will not use Alamo again and will not recommend them.
Dec 25 2016
Pros: I got to my pick up location and the car i reserved was not available because the were not on location....I was upgraded to the Malibu which was given to me practically on empty...The exterior was very dirty that I could hardly see through the dust on the mirrors.....I was disappointed about the rental overall
Cons: Car was dirty....had to add gas stop to my 2.5hr ride.
Dec 19 2016
Pros: The size of the car
Cons: So I got the car dirty, the inside was ok but the outside was another story as the outside was dirty to the point I could hardly see through the dust on the mirrors (pointed out to the rep) .... I usually like to just do my journey without stopping to get gas but that wasn't so as I got the car a few miles from empty..... its as if there was no preparation for a rental ..... not pleased at all.
Dec 11 2016
Pros: On time. Clean
Dec 9 2016
Two rentals in a row! Service knocked it out of th
Pros: Speedy, Courteous, Easy in and out. Pickup and drop off from airport a breeze.
Dec 2 2016
Pros: Super fast very friendly and very good at their jobs!
Dec 1 2016
Pros: Everyone was wonderful and they gave me an upgrade.
Nov 29 2016
Absolutely Terrible Experience!!!!!
Pros: The only thing that we liked was the gentleman at the Alamo counter.
Cons: They did not have van we requested. Opted to put us in a SUV (had less space for luggage) Gave it to us ABSOLUTLEY FILTHY! Within 5 miles the check engine light went on. Called, they said not to worry, just needs service after we return in 4 days. Within 2 miles the truck wasn't driving right and would not shift into gear! Had to park it, the manager Liz (I think her name) was awful and offered us no solution. COULDN'T DRIVE IT & it had to be towed away and they didn't give us another vehicle. PLANS TO DRIVE FOR FAMILY VACA RUINED!!!!!!!!!!!
Nov 28 2016
Cons: No its was great
Nov 27 2016
Pros: Liz was great and made it so easy for me to pick up/drop off
Nov 21 2016
Remember Alamo, they come through.
Pros: I had reserved a car at the wrong WPB location and it would have closed prior to my getting there at 4pm on a saturday. After calling Alamo customer service they were able to get me the same reservation at the Airport location center ( which closes at midnight) for only $7.50 more and I even was given a free upgrade from compact to midsize once i picked up my car at the location. THANKS ALAMO!
Nov 19 2016
Pros: Great service
Nov 13 2016
Kayak screwed us up
Cons: Kayak said this was an airport pick up. Unfortunately it was not. We needed to take a cab 20 minutes away. Luckily Alamo reimbursed us the cab fee; however, kayak should have.
Nov 13 2016
Pros: Customer service when we finally got to the pick up location.
Cons: Didn't realize we had to pick up at an off-airport location. Multiple staff at the airport had us looking for a 'courtesy' shuttle, only to find out there wasn't one! $25 cab ride which was re-imbursed by Alamo. Nearly an hour of wasted time!
Nov 9 2016
Pros: the car was new and clean but not clear on kind of car we were to get
Cons: we didn't like the bus driver returning us back to airport. he never left his seat and was on the phone. I had trouble getting my bag on board and he did not even help my traveling companion with her bag on or off. he should be removed as a driver.
Oct 11 2016
They didn't honor a wrong location rental a few mi
Pros: Nothing. Rude guy at counter
Cons: Tried to get $65/day for a sub compact car. I realize that I may have hit the wrong location a few miles away, but why try to rape me? Went next door to Budget, and got the same car for $25/day!
Oct 7 2016
Cons: I stood in line for 45 mins to get the car There was no one in front of me and I needed to be somewhere quickly. 2 counter people were helping the same customer through all that time. The manager and another counter person were helping another
Sep 21 2016
Car was dirty
Pros: Price convenience
Cons: Dirty. Not in great shape. No features.
Aug 28 2016
Pros: Customer service
Aug 23 2016
Great Service, Great Value
Pros: The service was great from the moment I entered the airport until the time of my return. There was almost no wait at the airport rental center. A bus arrived within minutes to transport me to my rental car. The car I chose was clean and spacious. It had a light interior which is great in warm weather. I was on the road in minutes. The car performed well on the road. Upon my return to the airport I was immediately met by an Alamo employee and quickly given a bill and directed where to go for a shuttle to my terminal. The whole process was a pleasure and the price was right- much less than my original rental from Hertz.
Aug 20 2016
Quick and easy
Pros: Dropoff was Quick and we went straight to the Shuttle to the airport, no waiting.
Nov 13 2015
Great roadside service
Pros: I got s flat and roadside quickly got taxi to me so that I wouldn't miss my flight. They were professional and took care of everything for me.
Oct 28 2015
Pros: Car was ok
Cons: The price was not what I agreed on actually charged me over $100 more than my agreement. Probably will think twice before renting with Alamo again!
Oct 21 2015
More of the same goodness.
Pros: The return was equally easy and quick and the agent was extremely friendly and polite.