Reviews for Advantage in Boston
- All reviews 100%
Sep 19 2016
THEY ONLY HAD MINI VANS!!!!!
Pros: What did I like? Nothing really. I reserved a medium sized car for my one day trip to Boston and due to recalls on EVERY car they had left, all they could give me was a mini van.
Cons: A soccer mom, grocery getter mini van? Wtf am I supposed to do with that? How embarrassing. They told me I could come back the next day to exchange it but it was only a one day rental. So let me get this straight, all of the Cars you usually have were recalled and you can't offer me a credit, make a reservation from a different company, or even apologize for the inconvenience? Also, it was the gnarliest van in the lot.
Sep 15 2016
Cons: We had to call customer service to find out where an attendant as there was no one at the front desk because of the early pick up hour. The car exterior was very scratched and the interior had dog hair in the back area. The car smelled of tobacco smoke
Sep 6 2016
Pros: There were no problems at all with the car. It was clean and ran smoothly. The staff on the lot was friendly and courteous.
Cons: The check-in counter was a total disaster. The other rental-car providers served dozens of customers while we waited in line at the counter.
Aug 17 2016
Unorganized unprofessional customer service at Bos
Pros: The car performed well while I had it.
Cons: When picking up the car, the desk agent had to walk the customer in front of me down to the pickup area and told me she would be right back. 15-20 minutes later she returned with a hand written list of cars, I assume those were the ones that were ready to rent. She was nice and professional and apologized for the delay, so I thought maybe things were looking up. When I got down to the parking garage the car appeared to have just been washed and had water all over it so I couldn't really tell if there were any scratches or dents. The car did not smell right/clean, but I was not going to worry about it. I went to plug in my phone, which I use for GPS, and the car was not equipped with a usb plug, so I went to the kiosk in the garage planning to ask for a different car if possible. The cranky man at the desk was obviously frustrated because they had returns backed up around the corner and he proclaimed loudly multiple times that he was the only one on duty. He was finishing up with another customer and I waited patiently for my turn. When that customer left I approached the counter and the agent made a clear effort to avoid looking at me, frantically shuffling papers around. All he needed to do was say "I'll be right with you", but obviously no customer service training was provided here. Another guy who was bringing back a washed car volunteered to help him by checking out the three cars waiting to get out the gate. The counter agent, instead of thanking this nice guy, spewed again that he was the only one on duty and it was crazy. I decided I would live without a usb plug and get out while the nice guy was helping. And noted to myself that I would not be using Advantage again in Boston, where I travel to a lot because my employer is based nearby. Surely they know when peak pickup and return times are and should be able to schedule more appropriately. RETURN: I had confirmed with the rental agent that I could return the car at 4am for my 6am flight. When I pulled in, nobody was in the garage so I followed the directions on the sign that said to note your mileage and take your keys to the desk. When I got to the desk, there was a sign that said to go to the garage if you were picking up a car. No drop box or instructions for returns. I'm trying to catch a flight and don't have time for this run around. So I left the key and my 1998 carbon copy mileage sheet that I haven't used with other companies in years on the keyboard on the counter. While waiting to board my flight I called the 800 number on the rental agreement to let them know where I left the key and to ask for an emailed receipt. I'm praying nobody stole the keys and am absolutely never using this company again.