Reviews for Hertz in Boston
- All reviews 100%
Oct 25 2016
Pros: Unlimited Miles Car in nice shape Check out convenience Return convenience Gas Milage
Cons: Returning car empty
Oct 25 2016
Terrible support at Logan.
Pros: Check in was efficient and I did like the car.
Cons: I left a small wallet with my drivers license and a credit card in the car upon return. I have attempted to call the Logan desk more than a dozen times and no one ever answers the phone. I have called the main 800 numbers and when they tried to transfer me to Logan I was cut off. I will not rent from Hertz at Logan again. This was terrible Customer Service!
Oct 23 2016
Cons: Car was dirty, service was poor, and the experience was not pleasant. I'll probably never rent from and off/site location again. If it's not at the airport I'll pass.
Oct 22 2016
The Kayak offer/price paid was not the same Hertz
Cons: The tax amounts were very different when we reached Hertz to pick up the car, compared to the amount sent by email in the Kayak confirmation. The Hertz car itself was a hatchback and not a sedan, as advertised. The most unfortunate aspect is that at dropping off the car, I was charged an additional 290 dollars as part of the fare (no damages!). This was never shown in the Kayak booking. The car rental ended up being double the original cost advertised at booking in Kayak, which is extremely misleading on the part of Kayak. Hertz officers told us never to use sites like Kayak. I'm unimpressed by Hertz, but Kayak needs to reach out and address this if they want me to be a customer with them again.