Pros: We flew to Auckland 2 weeks ago and the food was poor, there was no waiting area to sit down-locked until 15" before boarding; seats not great, etc. But our return flight was superb. Very comfortable seats, clean and stocked bathrooms, very tasty food, great movie selection, great drink selection, great crew. Thank you NZAir.
Cons: If you use you own earphones, the volume of the pilot announcements comes through very loud. The earphones provided by air nz are much better, so will always opt to use thiers.