Air Transat (TS) - Read Reviews & Book Flights

IATA Code	TS
Routes	323
Top Route	Toronto Pearson Intl to Montreal Pierre Elliott Trudeau International
Airports Served	72
Top Airport	Montreal Pierre Elliott Trudeau International

Recent Reviews

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fly air

hour delay

flight to rome

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individual screens

crew was friendly

flight entertainment

food was good

comfortable flight

seats uncomfortable

nice and accommodating

4.0

Terrible little plane

Pros: Nothing

Cons: Everything. Really tight seats, sloppy entertainment, terrible food, decent staff. Door malfunctioned so bad to stay on the plane longer, almost missing the connector.

Reviewed Jan 2019

review from
4.0

Wouldn't fly with again unless I have no choice

Pros: Seats had decent space.

Cons: Only had limited food so when the staff came, they had nothing left except for junk. Pretty pathetic considering we have to pay for it too. They prefer to let their passengers starve. No entertainment. Wouldn't take air Transat again unless I had no choice.

Reviewed Jan 2019

review from
4.0

Pros: direct flight

Cons: like being in a flying school bus only the seats are less comfortable

Reviewed Jan 2019

review from
5.0

flight with lots of baggage.

Pros: Price

Cons: It took almost an hour from landing for our luggage to make it to the belt. For a domestic flight, this is really poor.

Reviewed Jan 2019

review from
10.0

Great crew and lots of leg room

Pros: Lots of leg room.

Reviewed Dec 2018

review from
4.6

Deception at the Gate

Pros: Flight was quiet and uneventful. Kudos to the pilots.

Cons: Our flight from YEG to YYZ was delayed by over an hour. Normally this wouldn't bother us, as we did not have a chance to get flight, however, we felt we were deceived and lied to by Air Transat at the gate. Specifically, the staff at the gate indicated that our flight would be delayed "intentionally" according to airline policy, to take advantage of favourable tailwinds to get the flight to YYZ on time. This explanation maked no sense, and was unfounded from a cursory Google search. When we finally boarded an hour later, the captain on the flight indicated that the plane was actually LATE arriving to YEG from a previous flight. I'm not expecting any specific reimbursement for the inconveniences to us or our family picking us up, but we and other customers should NEVER be decieved. If the flight is late, tell us, and indicate whether connecting flights (for those that have them) will be withheld or not or to make appropriate arrangements if otherwise not possible.

Reviewed Dec 2018

review from
2.3

Cons: Seats are too small, not enough leg room, no entertainment

Reviewed Dec 2018

review from
6.6

Cons: No charging outlet for tablets or cell phones

Reviewed Dec 2018

review from
5.3

Poor media options, great crew

Pros: Crew was kind and attentive. Boarding was efficient.

Cons: Smallest seats I've been in in a while. Very poor on board entertainment (one 10" screen for every 4 rows, damaged audio ports, annoying movie choices). Very limited cabin storage.

Reviewed Dec 2018

review from
4.0

Pros: Tv on the seats

Cons: Charged for luggage, no complimentary snack.

Reviewed Nov 2018

review from
8.0

Pros: It left fairly promptly. Service was efficient. The seat was comfortable.

Reviewed Nov 2018

review from
5.6

Cons: 3hr delay sitting in the plane.

Reviewed Nov 2018

review from
2.6

Cons: flight was delayed in both directions; very few announcements; the crew were ok, but there was not much service in the hour we waited foe the plane to take off and during the flight

Reviewed Nov 2018

review from
3.3

Cons: Had to pay 100$ for an extra bag because I was 4kg over weight then also had to transfer my bags myself during my layover. There was no entertainment on a long haul flight from London to Toronto. And zero space on the lonhaul flight. The least space on a plane I’ve ever had and I fly almost every week. I will never fly air transat again unless absolutely necessary.

Reviewed Nov 2018

review from
2.0

Bad experience

Pros: Nothing

Cons: Delayed flight, my seat was bumped from an aisle to a window seat although I checked in online and secured the Seat 24hrs prior to departure. The excuse I was given by staff is that the person sitting next to me is a “big” person so it’s for my benefit. Well the row I had planned to sit in had two people with an empty seat in between. And they were not “big” as was said. my seat I was moved to had sick children behind my seat whom were coughing and kicking the back of my seat and the row was completely full. An aweful experience and to top it off, the planes entertainment program was broken so we were provided with no entertainment, video or audio.

Reviewed Nov 2018

review from
2.3

Poor service

Pros: The pilot was honest and concerned with the safety of the aircraft. That was most appreciated.

Cons: Flight was 3 hours late. There was no liquor or even a small snack provided. Minimum service by the flight crew. Most disappointed!

Reviewed Nov 2018

review from
8.0

Get what you pay for - but NOT nickled and dimed

Pros: Great price! For the price, we didn't expect much, just travel and get there safe - NO FRILLS. We paid a little extra for legroom and are happy this was not an inflated price. Paying in advance for our bag and getting a small discount was also appreciated. "Get what you pay for" without feeling "nickled and dimed" is what we consider economical and fare treatment.

Cons: Again "you get what you pay for" is considered. However if I was to be critical, the choice of movies was a little stressful and one sided. (Star Wars and The Avengers). I brought my own entertainment but I felt bad for the Older generation who may have preferred something a little more relaxing and less CGI explosions. Also the interior decor and hardware of the plane was seriously aged and worn, which could use for an upgrade soon.

Reviewed Nov 2018

review from
6.5

Flight Delay

Pros: Boarding was good and the crew were helpful/friendly.

Cons: Flight delayed 3 hours. Aisle Seat narrow and was hit a lot every time someone went bye so there was no napping for me however since it was a direct flight and only 3 hours I would take it again. I was glad when we landed.

Reviewed Oct 2018

review from
7.3

Alright Experience

Pros: The crew were very friendly, sweet and accommodating. I had a seat by the exit which I luckily didn't have to pay extra for and the leg room was ample and really helpful on a long flight. The meal was pretty good, but I really wished airlines would stop wasting so much plastic - I think there should be a way we can support the environment better when flying.

Cons: I didn't realize Air Transat was a bare-bones airline (not that my flight was cheap in cost) - we didn't have pillows or blankets for the flight (10 hours) and had to pay for them! Seems like that should be standard on a long haul flight. The seats are very narrow with poor back support, and my back started to hurt 5 hours in. Many people were standing in the aisles as it was so uncomfortable. I was very cold throughout the flight, which was another uncomfortable aspect. One of the bathrooms was out of order which resulted in everyone using the same one - you can imagine how smelly and messy it got.

Reviewed Oct 2018

review from
7.3

Pros: Hassle free and easy. Since our airport arrival was ddlayed by rush hour traffic, the check jn process was made easier by the Air Transit attendant's assistance to be processed through fast track security clearance.

Cons: The Food and Entertainment raiting above should be understood as Not Applicapble

Reviewed Oct 2018

review from
5.6

Pros: Food was better than on my flight to Porto

Cons: There was no water in the washrooms from the start of an 8 hour flight!

Reviewed Oct 2018

review from
5.3

Cons: Seats are smaller than other airlines, terrible experience. I felt I was being squeezed the whole time

Reviewed Oct 2018

review from
5.0

Cons: Old plane small cabin and seats hurt after 4 hrs.

Reviewed Sep 2018

review from
2.0

Late, rude, and uncomfortable

Cons: 2 hour delay with very little communication as to why. Plane was way too big for a short domestic flight (boarding and departure took longer than the flight itself). Parked at far end of the airport so 15+ mins walk to arrivals. All around one of the worst flight experiences I’ve had in years!

Reviewed Sep 2018

review from
10.0

Pros: Friendly staff, comfy seats, in flight entertainment and charging stations at every seat

Cons: Not a lot of leg room, hectic boarding

Reviewed Sep 2018

review from
5.0

Cons: The seats for Club class are not comfortable.

Reviewed Sep 2018

review from
10.0

Pros: Courteous crew

Cons: Didn’t leave on time

Reviewed Sep 2018

review from
7.6

Pros: The crew was friendly and efficient, and made all the difference.

Cons: Since we booked online, we were told that we couldn’t pre-book our seats for this flight. So even though we arrived more than three hours ahead, we couldn’t sit together for this nine hour flight. After having the same thing happen on the way to Barcelona, it was really disappointing.

Reviewed Sep 2018

review from
6.6

Pros: Great entertainment but preferred the selection from Montreal to Paris.

Cons: Needed more leg room for such long flight. Especially if you get the aisle seat space under seat is very small in comparison to middle seat space.

Reviewed Sep 2018

review from
7.3

Pros: The flight was on time

Cons: The plane noise was loud

Reviewed Sep 2018

review from
7.3

Pros: Excellent crew and good food. All hood. Thanks.

Reviewed Sep 2018

review from
4.0

TV and space

Pros: Food and drinks

Cons: There were no personal TVs and the small TV in the overhead was hard to see and only played 1 movie. The seats were really small and space was tight.

Reviewed Sep 2018

review from
10.0

Pros: The staff were very pleasant and helpful. The food was good and the seats were quite roomy

Cons: I don’t have anything to complain about

Reviewed Sep 2018

review from
10.0

Cons: I did not like that economy pax are limited to 1 checked in luggag. I think 2 in more ideal especially for an international flight.

Reviewed Sep 2018

review from
8.0

No blankets or pillows?

Pros: The food was surprisingly really good for airplane food! Tasty! Smooth boarding and disembarkment.

Cons: I was very surprised that Air Transat doesn’t provide a pillow or blanket on a trans-Atlantic flight! Seems a bit of a stretch to cut corners that much. I couldn’t sleep much on the plane so it was definitely not the most comfortable flight.

Reviewed Sep 2018

review from
9.3

Pros: Checking In was really easy and the TSA process was speedy

Cons: The flight attendant kept insisting that we take our headphones out even there were no announcements being made.

Reviewed Sep 2018

review from
4.3

Pros: Movies.

Cons: Two hour delayed take off. All waited on the plane. Not pleased.

Reviewed Sep 2018

review from
8.0

Pros: Modern aircraft. Leg room was ok. It was a busy flight.

Cons: Boarding was late but made it in time. Need better seat selections.

Reviewed Sep 2018

review from
2.0

Damaged Suitcase

Cons: My suitcase was damaged and it was not handled well at the airport and I have not heard back from the Airline

Reviewed Aug 2018

review from
6.3

Cheap option if you are not in a hurry and don't mid the service.

Pros: Entertainment system worked this time.

Cons: Departure delay. Delay on receiving luggage. Aircraft is not so clean.

Reviewed Aug 2018

review from
10.0

No surprises...no issues....on time

Pros: Reliability and flights departed and arrived as scheduled

Reviewed Aug 2018

review from
3.0

Pros: Boarding started from the back to the front. Which, I always thought it's the correct way to embark and it was the first time I saw it done that way.

Cons: When the boarding was finallly finalized the airplane was ready to take off on the track for about an hour and a half and no one was told why we weren't taking off. I decided to ask and the flight attendant said that "it took long to embark all the luggage and that it won't be very long". To which, I didn't understand what one thing had to do with the other since that shouldn't be the cause to why we are paralized on the track but I just left it like that. Instantly after she walks to the back, they announce that they there was a problem with the A/C and that we had to wait to have a spot near a gate sothat we could go back and and a mecanic could come and fix it. After it took for ever... they finally fixed it but now we had to wait for gas. At this point, whitin those three hours, only one glass of water was offered to us and no appology. Thankfully, we finally took off, 3 three hours and a half behind schedule. They started to serve food and drinks to first class people and were completely taken care of but no attention to all the other passengers. At this point it's been 5 hours that we are on this plane and it seems that the service was extremly slow to get us hydraded or been offered anything to eat. My flight was 4hours away from Montreal to Calgary initiallyT And this whole event made it an 8hour travel with, the fact being completely ignored by the crew and nothing being offered for customer satisfaction. The pilot only said a small "we apologize" after we had already landed. It isn't the first time that I fly with this company and I find that it used to be one of the top companies in Quebec but the service and the quality have deteriorated overtime. There is always something negative that happens when I fly with them and I've noticed that the customer service isn't really present. It's okay but since it doesn't seem to matter to them, I will no longer fly with this company. (P.S.: this whole event caused me to miss the last bus to my final destination and have to wait at the airport until the next day at 9:30am to take the first bus in the morning... luckily I only work in the afternoon.)

Reviewed Aug 2018

review from
4.3

Pay extra for blanket

Pros: Convenient time ,food was ok and no delay.

Cons: No plug ,no inflight entertainment ,uncomfortable sits and crew was not overly friendly

Reviewed Aug 2018

review from
4.3

Uncomfortable

Pros: Crew and main dish

Cons: Seating is incredibly uncomfortable. Too tight for legs or elbows. Terrible cushioning for the back. The temperature was also WAY TOO COLD. Movie selection was absurd and very limited.

Reviewed Aug 2018

review from
8.0

Efficent Travel

Pros: Flying to Europe departure timing and the crew service were great. The regular food was better than all the bigger airlines I have flown recently. I look forward to the trying the gourmet offerings in the future.

Cons: You have to pay extra for seats assigned when you buy your ticket or select them 24hrs before departure. Airlines still have not learned how to deal with babies on parents laps. The little children on parents laps on full flights are as uncomfortable as the neighboring passengers. Bathrooms need mid flight service. Passengers were not considerate.

Reviewed Aug 2018

review from
4.6

We were in a box of sardines

Pros: The food was nice and they offer luggage room

Cons: The seats are way too small! We were so compressed we could not breathe nor move. The plane is overcrowded woth people. I do mot recommend

Reviewed Aug 2018

review from
8.6

Pros: Staff- Friendly and polite Food was good Comfortable for a long flight

Reviewed Aug 2018

review from
6.0

Broken Suitcase

Pros: Staff - Friendly, polite, professional

Cons: Couldn't see TV screen Seat wouldn't recline Cramped and uncomfortable for such a long flight. When I arrived in Vancouver and picked up my luggage, the wheel and part of the suitcase were gone (broken off) . How do I make a claim for this? Thank you

Reviewed Aug 2018

review from
7.6

Cons: my suitcase are mising

Reviewed Aug 2018

review from
7.6

Cons: my suitcase are mising

Reviewed Aug 2018

review from
4.0

Cons: Delayed 2 h for waiting for a passenger. Service onboard is quite limited. No water served!! Food is quite basic.

Reviewed Aug 2018

review from
7.3

Pros: Most areas were OK..

Cons: They have no control over babies crying but it was quite annoying. The left armrest was broken.

Reviewed Aug 2018

review from
4.0

Pros: Price includes checked bag and meal. Direct flight.

Cons: We were delayed an hour and a half for takeoff but were given very limited information. The cabin was kept incredibly cold with blankets only available for sale. Food was unappetizing, drink selections were very limited, and the entertainment system was fairly outdated.

Reviewed Aug 2018

review from
5.6

Pros: Friendliness of staff

Cons: Delayed flight, no snacks, difficulty at baggage claim to get baby car seats. And very frustrating that they didn’t give us our stroller at the gate. We had to carry our two kids through immigration and the baggage claim until after all the bags came off, then our stroller and car seats came last!

Reviewed Aug 2018

review from
5.3

No space and entertainment was very bad

Pros: Staff was helpful and pleasant.

Cons: No room. It was clastertphobic. The seat in front was so close you couldn’t move. The screen for the movie was small and far from the seat and everyone’s head was in the way. Difficult for short people like me to see anything. Not very clean. Not enough washrooms.

Reviewed Aug 2018

review from
10.0

Best flight ever!

Pros: I really enjoyed the complimentary meal, snacks and beverages which where delicious! I was surprised they served so much food throughout the flight! The entertainment was a bonus as every seat had their own TV screen and menu of items to choose from; movies, TV shows, music, games and more!

Cons: I liked everything from this flight!

Reviewed Jul 2018

review from
7.6

Typical flight

Pros: This was a standard flight.... I slept most of it so it's hard to rate.....

Reviewed Jul 2018

review from
8.0

Pros: Very friendly and helpful crew. Direct flight from Venice was much appreciated.

Cons: Old aircraft, let's hope they spend more on maintaining the engines than the cabin...

Reviewed Jul 2018

review from
5.6

No movies crossing Atlantic

Cons: Video system was broken, including ability to charge devices. Seats are too small for adults.

Reviewed Jul 2018

review from
7.0

Pros: Great video system.

Cons: Seats and legroom are insufficient.

Reviewed Jul 2018

review from

10.0

Great crew and lots of leg room

Pros: Lots of leg room.

Reviewed Dec 2018

review from
10.0

Pros: Friendly staff, comfy seats, in flight entertainment and charging stations at every seat

Cons: Not a lot of leg room, hectic boarding

Reviewed Sep 2018

review from
10.0

Pros: Courteous crew

Cons: Didn’t leave on time

Reviewed Sep 2018

review from
10.0

Pros: The staff were very pleasant and helpful. The food was good and the seats were quite roomy

Cons: I don’t have anything to complain about

Reviewed Sep 2018

review from
10.0

Cons: I did not like that economy pax are limited to 1 checked in luggag. I think 2 in more ideal especially for an international flight.

Reviewed Sep 2018

review from
9.3

Pros: Checking In was really easy and the TSA process was speedy

Cons: The flight attendant kept insisting that we take our headphones out even there were no announcements being made.

Reviewed Sep 2018

review from
10.0

No surprises...no issues....on time

Pros: Reliability and flights departed and arrived as scheduled

Reviewed Aug 2018

review from
8.6

Pros: Staff- Friendly and polite Food was good Comfortable for a long flight

Reviewed Aug 2018

review from
10.0

Best flight ever!

Pros: I really enjoyed the complimentary meal, snacks and beverages which where delicious! I was surprised they served so much food throughout the flight! The entertainment was a bonus as every seat had their own TV screen and menu of items to choose from; movies, TV shows, music, games and more!

Cons: I liked everything from this flight!

Reviewed Jul 2018

review from

6.6

Cons: No charging outlet for tablets or cell phones

Reviewed Dec 2018

review from
8.0

Pros: It left fairly promptly. Service was efficient. The seat was comfortable.

Reviewed Nov 2018

review from
8.0

Get what you pay for - but NOT nickled and dimed

Pros: Great price! For the price, we didn't expect much, just travel and get there safe - NO FRILLS. We paid a little extra for legroom and are happy this was not an inflated price. Paying in advance for our bag and getting a small discount was also appreciated. "Get what you pay for" without feeling "nickled and dimed" is what we consider economical and fare treatment.

Cons: Again "you get what you pay for" is considered. However if I was to be critical, the choice of movies was a little stressful and one sided. (Star Wars and The Avengers). I brought my own entertainment but I felt bad for the Older generation who may have preferred something a little more relaxing and less CGI explosions. Also the interior decor and hardware of the plane was seriously aged and worn, which could use for an upgrade soon.

Reviewed Nov 2018

review from
7.3

Alright Experience

Pros: The crew were very friendly, sweet and accommodating. I had a seat by the exit which I luckily didn't have to pay extra for and the leg room was ample and really helpful on a long flight. The meal was pretty good, but I really wished airlines would stop wasting so much plastic - I think there should be a way we can support the environment better when flying.

Cons: I didn't realize Air Transat was a bare-bones airline (not that my flight was cheap in cost) - we didn't have pillows or blankets for the flight (10 hours) and had to pay for them! Seems like that should be standard on a long haul flight. The seats are very narrow with poor back support, and my back started to hurt 5 hours in. Many people were standing in the aisles as it was so uncomfortable. I was very cold throughout the flight, which was another uncomfortable aspect. One of the bathrooms was out of order which resulted in everyone using the same one - you can imagine how smelly and messy it got.

Reviewed Oct 2018

review from
7.3

Pros: Hassle free and easy. Since our airport arrival was ddlayed by rush hour traffic, the check jn process was made easier by the Air Transit attendant's assistance to be processed through fast track security clearance.

Cons: The Food and Entertainment raiting above should be understood as Not Applicapble

Reviewed Oct 2018

review from
7.6

Pros: The crew was friendly and efficient, and made all the difference.

Cons: Since we booked online, we were told that we couldn’t pre-book our seats for this flight. So even though we arrived more than three hours ahead, we couldn’t sit together for this nine hour flight. After having the same thing happen on the way to Barcelona, it was really disappointing.

Reviewed Sep 2018

review from
6.6

Pros: Great entertainment but preferred the selection from Montreal to Paris.

Cons: Needed more leg room for such long flight. Especially if you get the aisle seat space under seat is very small in comparison to middle seat space.

Reviewed Sep 2018

review from
7.3

Pros: The flight was on time

Cons: The plane noise was loud

Reviewed Sep 2018

review from
7.3

Pros: Excellent crew and good food. All hood. Thanks.

Reviewed Sep 2018

review from
8.0

No blankets or pillows?

Pros: The food was surprisingly really good for airplane food! Tasty! Smooth boarding and disembarkment.

Cons: I was very surprised that Air Transat doesn’t provide a pillow or blanket on a trans-Atlantic flight! Seems a bit of a stretch to cut corners that much. I couldn’t sleep much on the plane so it was definitely not the most comfortable flight.

Reviewed Sep 2018

review from
8.0

Pros: Modern aircraft. Leg room was ok. It was a busy flight.

Cons: Boarding was late but made it in time. Need better seat selections.

Reviewed Sep 2018

review from
8.0

Efficent Travel

Pros: Flying to Europe departure timing and the crew service were great. The regular food was better than all the bigger airlines I have flown recently. I look forward to the trying the gourmet offerings in the future.

Cons: You have to pay extra for seats assigned when you buy your ticket or select them 24hrs before departure. Airlines still have not learned how to deal with babies on parents laps. The little children on parents laps on full flights are as uncomfortable as the neighboring passengers. Bathrooms need mid flight service. Passengers were not considerate.

Reviewed Aug 2018

review from
7.6

Cons: my suitcase are mising

Reviewed Aug 2018

review from
7.6

Cons: my suitcase are mising

Reviewed Aug 2018

review from
7.3

Pros: Most areas were OK..

Cons: They have no control over babies crying but it was quite annoying. The left armrest was broken.

Reviewed Aug 2018

review from
7.6

Typical flight

Pros: This was a standard flight.... I slept most of it so it's hard to rate.....

Reviewed Jul 2018

review from
8.0

Pros: Very friendly and helpful crew. Direct flight from Venice was much appreciated.

Cons: Old aircraft, let's hope they spend more on maintaining the engines than the cabin...

Reviewed Jul 2018

review from
7.0

Pros: Great video system.

Cons: Seats and legroom are insufficient.

Reviewed Jul 2018

review from

4.0

Terrible little plane

Pros: Nothing

Cons: Everything. Really tight seats, sloppy entertainment, terrible food, decent staff. Door malfunctioned so bad to stay on the plane longer, almost missing the connector.

Reviewed Jan 2019

review from
4.0

Wouldn't fly with again unless I have no choice

Pros: Seats had decent space.

Cons: Only had limited food so when the staff came, they had nothing left except for junk. Pretty pathetic considering we have to pay for it too. They prefer to let their passengers starve. No entertainment. Wouldn't take air Transat again unless I had no choice.

Reviewed Jan 2019

review from
4.0

Pros: direct flight

Cons: like being in a flying school bus only the seats are less comfortable

Reviewed Jan 2019

review from
5.0

flight with lots of baggage.

Pros: Price

Cons: It took almost an hour from landing for our luggage to make it to the belt. For a domestic flight, this is really poor.

Reviewed Jan 2019

review from
4.6

Deception at the Gate

Pros: Flight was quiet and uneventful. Kudos to the pilots.

Cons: Our flight from YEG to YYZ was delayed by over an hour. Normally this wouldn't bother us, as we did not have a chance to get flight, however, we felt we were deceived and lied to by Air Transat at the gate. Specifically, the staff at the gate indicated that our flight would be delayed "intentionally" according to airline policy, to take advantage of favourable tailwinds to get the flight to YYZ on time. This explanation maked no sense, and was unfounded from a cursory Google search. When we finally boarded an hour later, the captain on the flight indicated that the plane was actually LATE arriving to YEG from a previous flight. I'm not expecting any specific reimbursement for the inconveniences to us or our family picking us up, but we and other customers should NEVER be decieved. If the flight is late, tell us, and indicate whether connecting flights (for those that have them) will be withheld or not or to make appropriate arrangements if otherwise not possible.

Reviewed Dec 2018

review from
2.3

Cons: Seats are too small, not enough leg room, no entertainment

Reviewed Dec 2018

review from
5.3

Poor media options, great crew

Pros: Crew was kind and attentive. Boarding was efficient.

Cons: Smallest seats I've been in in a while. Very poor on board entertainment (one 10" screen for every 4 rows, damaged audio ports, annoying movie choices). Very limited cabin storage.

Reviewed Dec 2018

review from
4.0

Pros: Tv on the seats

Cons: Charged for luggage, no complimentary snack.

Reviewed Nov 2018

review from
5.6

Cons: 3hr delay sitting in the plane.

Reviewed Nov 2018

review from
2.6

Cons: flight was delayed in both directions; very few announcements; the crew were ok, but there was not much service in the hour we waited foe the plane to take off and during the flight

Reviewed Nov 2018

review from
3.3

Cons: Had to pay 100$ for an extra bag because I was 4kg over weight then also had to transfer my bags myself during my layover. There was no entertainment on a long haul flight from London to Toronto. And zero space on the lonhaul flight. The least space on a plane I’ve ever had and I fly almost every week. I will never fly air transat again unless absolutely necessary.

Reviewed Nov 2018

review from
2.0

Bad experience

Pros: Nothing

Cons: Delayed flight, my seat was bumped from an aisle to a window seat although I checked in online and secured the Seat 24hrs prior to departure. The excuse I was given by staff is that the person sitting next to me is a “big” person so it’s for my benefit. Well the row I had planned to sit in had two people with an empty seat in between. And they were not “big” as was said. my seat I was moved to had sick children behind my seat whom were coughing and kicking the back of my seat and the row was completely full. An aweful experience and to top it off, the planes entertainment program was broken so we were provided with no entertainment, video or audio.

Reviewed Nov 2018

review from
2.3

Poor service

Pros: The pilot was honest and concerned with the safety of the aircraft. That was most appreciated.

Cons: Flight was 3 hours late. There was no liquor or even a small snack provided. Minimum service by the flight crew. Most disappointed!

Reviewed Nov 2018

review from
6.5

Flight Delay

Pros: Boarding was good and the crew were helpful/friendly.

Cons: Flight delayed 3 hours. Aisle Seat narrow and was hit a lot every time someone went bye so there was no napping for me however since it was a direct flight and only 3 hours I would take it again. I was glad when we landed.

Reviewed Oct 2018

review from
5.6

Pros: Food was better than on my flight to Porto

Cons: There was no water in the washrooms from the start of an 8 hour flight!

Reviewed Oct 2018

review from
5.3

Cons: Seats are smaller than other airlines, terrible experience. I felt I was being squeezed the whole time

Reviewed Oct 2018

review from
5.0

Cons: Old plane small cabin and seats hurt after 4 hrs.

Reviewed Sep 2018

review from
2.0

Late, rude, and uncomfortable

Cons: 2 hour delay with very little communication as to why. Plane was way too big for a short domestic flight (boarding and departure took longer than the flight itself). Parked at far end of the airport so 15+ mins walk to arrivals. All around one of the worst flight experiences I’ve had in years!

Reviewed Sep 2018

review from
5.0

Cons: The seats for Club class are not comfortable.

Reviewed Sep 2018

review from
4.0

TV and space

Pros: Food and drinks

Cons: There were no personal TVs and the small TV in the overhead was hard to see and only played 1 movie. The seats were really small and space was tight.

Reviewed Sep 2018

review from
4.3

Pros: Movies.

Cons: Two hour delayed take off. All waited on the plane. Not pleased.

Reviewed Sep 2018

review from
2.0

Damaged Suitcase

Cons: My suitcase was damaged and it was not handled well at the airport and I have not heard back from the Airline

Reviewed Aug 2018

review from
6.3

Cheap option if you are not in a hurry and don't mid the service.

Pros: Entertainment system worked this time.

Cons: Departure delay. Delay on receiving luggage. Aircraft is not so clean.

Reviewed Aug 2018

review from
3.0

Pros: Boarding started from the back to the front. Which, I always thought it's the correct way to embark and it was the first time I saw it done that way.

Cons: When the boarding was finallly finalized the airplane was ready to take off on the track for about an hour and a half and no one was told why we weren't taking off. I decided to ask and the flight attendant said that "it took long to embark all the luggage and that it won't be very long". To which, I didn't understand what one thing had to do with the other since that shouldn't be the cause to why we are paralized on the track but I just left it like that. Instantly after she walks to the back, they announce that they there was a problem with the A/C and that we had to wait to have a spot near a gate sothat we could go back and and a mecanic could come and fix it. After it took for ever... they finally fixed it but now we had to wait for gas. At this point, whitin those three hours, only one glass of water was offered to us and no appology. Thankfully, we finally took off, 3 three hours and a half behind schedule. They started to serve food and drinks to first class people and were completely taken care of but no attention to all the other passengers. At this point it's been 5 hours that we are on this plane and it seems that the service was extremly slow to get us hydraded or been offered anything to eat. My flight was 4hours away from Montreal to Calgary initiallyT And this whole event made it an 8hour travel with, the fact being completely ignored by the crew and nothing being offered for customer satisfaction. The pilot only said a small "we apologize" after we had already landed. It isn't the first time that I fly with this company and I find that it used to be one of the top companies in Quebec but the service and the quality have deteriorated overtime. There is always something negative that happens when I fly with them and I've noticed that the customer service isn't really present. It's okay but since it doesn't seem to matter to them, I will no longer fly with this company. (P.S.: this whole event caused me to miss the last bus to my final destination and have to wait at the airport until the next day at 9:30am to take the first bus in the morning... luckily I only work in the afternoon.)

Reviewed Aug 2018

review from
4.3

Pay extra for blanket

Pros: Convenient time ,food was ok and no delay.

Cons: No plug ,no inflight entertainment ,uncomfortable sits and crew was not overly friendly

Reviewed Aug 2018

review from
4.3

Uncomfortable

Pros: Crew and main dish

Cons: Seating is incredibly uncomfortable. Too tight for legs or elbows. Terrible cushioning for the back. The temperature was also WAY TOO COLD. Movie selection was absurd and very limited.

Reviewed Aug 2018

review from
4.6

We were in a box of sardines

Pros: The food was nice and they offer luggage room

Cons: The seats are way too small! We were so compressed we could not breathe nor move. The plane is overcrowded woth people. I do mot recommend

Reviewed Aug 2018

review from
6.0

Broken Suitcase

Pros: Staff - Friendly, polite, professional

Cons: Couldn't see TV screen Seat wouldn't recline Cramped and uncomfortable for such a long flight. When I arrived in Vancouver and picked up my luggage, the wheel and part of the suitcase were gone (broken off) . How do I make a claim for this? Thank you

Reviewed Aug 2018

review from
4.0

Cons: Delayed 2 h for waiting for a passenger. Service onboard is quite limited. No water served!! Food is quite basic.

Reviewed Aug 2018

review from
4.0

Pros: Price includes checked bag and meal. Direct flight.

Cons: We were delayed an hour and a half for takeoff but were given very limited information. The cabin was kept incredibly cold with blankets only available for sale. Food was unappetizing, drink selections were very limited, and the entertainment system was fairly outdated.

Reviewed Aug 2018

review from
5.6

Pros: Friendliness of staff

Cons: Delayed flight, no snacks, difficulty at baggage claim to get baby car seats. And very frustrating that they didn’t give us our stroller at the gate. We had to carry our two kids through immigration and the baggage claim until after all the bags came off, then our stroller and car seats came last!

Reviewed Aug 2018

review from
5.3

No space and entertainment was very bad

Pros: Staff was helpful and pleasant.

Cons: No room. It was clastertphobic. The seat in front was so close you couldn’t move. The screen for the movie was small and far from the seat and everyone’s head was in the way. Difficult for short people like me to see anything. Not very clean. Not enough washrooms.

Reviewed Aug 2018

review from
5.6

No movies crossing Atlantic

Cons: Video system was broken, including ability to charge devices. Seats are too small for adults.

Reviewed Jul 2018

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