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4.0
102k + miles on a van ridden hard and put away wet. Rough. Office staff was very friendly.Reviewed May 15 2023
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2.0
Customer service almost did not exist. As I was ready to go pick up my Van they told me they don’t have it available. No alternative was offered. I was left with nothing still fighting for my refundReviewed Apr 24 2023
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4.0
Airport Van Rental is NOT located at the DFW rental car center as you will be lead to believe! It is not obvious anywhere. You cannot take the rental car shuttle to get to them. You must call them and arrange for a pickup that takes forever. When returning vehicle after hours, we were instructed to just park their car at the rental car center and to leave key behind fuel door. The rental car center has listed everywhere that parking is limited to 2 hours or the vehicle will get towed, so this method of return just seems sketchy. Van was older than what you would expect from a rental, with 98,000 miles on it. Staff are very friendly. Overall, the hassle was not worth the few dollars saved.Reviewed Apr 9 2023
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2.0
At first we were going to ger a van that wasn’t even cleaned. As we proceeded my total wasn’t matching her break down and then we get told we can’t use tolls?Reviewed Jan 12 2023
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2.0
I liked the attendant at the Dallas location she was pleasant. When my rental car( Dodge Durango) had low coolant and was over heating AVR replaced it after I spent 3 hours of my vacation time asking them to. The replacement was a 2008 Kia Sedona that looked like it’s been through the ringer. It was not vacuumed and the seats looked like the car was driven by a mechanic. the seats were all stained. I will not recommend AVR to anyone that needs a reliable clean vehicle.Reviewed Sep 29 2022
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10.0
Everything was smooth and professional.Reviewed Sep 25 2022
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6.0
Value was good, but van was older and the Check Engine light came on halfway thru my rental. Nothing functionally wrong with the van, just an older model with 72k miles on it.Reviewed Sep 24 2022
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10.0
it's an extra shuttle from DFW property, but very helpful and friendly staff. Good experience!Reviewed Aug 19 2022
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2.0
I waited 2 hrs for the airport pick up, finally gave up and took UBER to AVR. When I got there I was informed that there would be a late penalty because I wasn't there 2 hours ago. Then they said they had no van available for me. I was stranded 2 miles from the airport in a run down industrial park. I will NEVER rent from AVR again and will be very suspicious of KAYAK for associating with them!!Reviewed Mar 18 2022
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2.0
No van to be had at all when I arrived to pick up. “Oh, you booked through Priceline” they said. Also went on to mention the commercial insurance I would need if they did have a van while I looked for other options.Reviewed Mar 16 2022
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2.0
Placed a reservation online but when I called for a pick up at the airport I was met with a less than friendly clerk and was placed on hold for 20 minutes. After being placed on hold a third time because they could not find my reservation I just gave up.Reviewed Nov 6 2021
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2.0
Pros:The size of banCons:The van not breaking down and us having to buy a battery!Reviewed Apr 20 2021
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