2.0
Awful experience… one of the drivers forgot their license… Enterprise said no problem, just go to any enterprise location and add the driver… several hours and two locations later no results. We had picked it up from the airport which was 30 miles away but if we were told only airport location could add drivers then we would have just gone back to it. Also, we’re told someone would call us if any issues. When we didn’t hear and called, we’re to had to go to airport. We get there next morning, delaying our trip by another few hours, only to be told it had been done already the day before. What a royal mess. They did offer to waive 15$ fee to add a driver though!!!Reviewed Dec 25 2021
review from![momondo-kyk-wl]()
10.0
The most helpful staff I’ve ever experienced. I don’t normally have good experience with rental car agencies, but this branch was definitely the exception….professional, courteous and friendly; all you’d expect from a top-notch enterprise!Reviewed Nov 17 2021
review from![kayak]()
2.0
Cons:Customer Service at pick up tried every trick to upsell me including blatantly lying. Made re-book twice online or face paying in additional $70. Then he dropped it to $50, then $20. Then finally honoured my agreed upon price. Pick up could have been 5 minutes. Enterprise upsell tactics turned pick up into 45 minutes and me being late to an event.Reviewed Jul 5 2021
review from![kayak]()
10.0
Great rentalPros:My car was super clean. It team great. The service was the best I have ever had with Enterprise.Cons:I loved everything.Reviewed Jun 7 2017
review from![kayak]()
8.4
Excellent service. use the kiosk or you have a long waitPros:Kiosk was easy to useCons:Long lines and other companies were cheaperReviewed May 23 2017
review from![kayak]()
8.4
Good vehicle, minor service issuesPros:Clean, newCons:Pickup was delayed for some paperwork problem. Printing receipt took a while because the mobile printer was flaky. Glad we weren't in a hurry.Reviewed May 5 2017
review from![kayak]()
2.0
TerriblePros:NothingCons:Wasn't able to rent a car...made the reservation and read the policy, saw that my bank card wasn't a problem and that it only required additional deposit. When I arrived I was told that I needed either an out of state identification or proof of an return flight. Had neither since I wasn't flying out and I'm a resident.Reviewed May 1 2017
review from![kayak]()
10.0
Excellent experiencePros:It was a great experience overall!Reviewed Apr 23 2017
review from![kayak]()
8.0
Pros:the vehicleReviewed Apr 22 2017
review from![kayak]()
2.0
Did not take possession of the rental. Rented from Advantage on site.Pros:Nothing.Cons:Long line. Rental price quickly doubled over agreed upon rate. Customer service reps had a terrible attitude so I went to Advantage and rented a car for half the rate of Enterprise.Reviewed Apr 15 2017
review from![kayak]()
2.0
Pros:n/aCons:no cars were available at the time of reservation even though the reservation was confirmed the night before. missed flight from dallas because had no way to get there without the rental car.Reviewed Apr 10 2017
review from![kayak]()
9.6
GreatCons:I was looking for a smaller vehicle that was easier on gas for a decent amount of driving. The SUV I got was comfortable and spacious, but was a monstrous thing to drive around compared to the hatchback I own. I didn't have to pay more, and I was able to transport some friends around, so it wasn't a huge detriment.Reviewed Mar 7 2017
review from![kayak]()