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2.0
Pros:I arrived at the car rental center at the DFW airport. Many vendors sold out of cars upon walk up, including Alamo. Got online and checked your website. Found out Alamo had cars. Made reservation. Went to desk and asked why they did not offer any earlier and why the price had jumped significantly. Gauging at its best! I needed a car immediately. After a 30 min wait while the attendant went into the back room to “talk to his boss” he came back with a over priced economy car. Paid and left.Reviewed Jun 3 2021
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10.0
Great servicePros:Great car for great price.Reviewed Jun 28 2017
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5.6
Alamo engages in shady business tacticsPros:Car was clean and in good condition.Cons:Alamo refused to honor the terms of the contract that we initially established with them and for which they accepted payment (i.e. Fraud) because the reservation primary driver was not the person that paid the prepaid amount (despite that person being present, with ID and credit card used, at the time of pickup). They proceeded to establish a new reservation at a higher rate, refusing to honor the original rate (i.e. Bait & Switch) of the reservation. It took a significant amount of time with multiple customer service agents at both check-in and check-out to get them to abide by the original terms of the agreement. Very questionable business practices, I have to wonder how many other people who were not willing to go through the hassle of dealing with their byzantine customer service system have been overcharged because of this.Reviewed Jun 23 2017
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10.0
Best rental!Pros:Best rental we have had in quite a while. Car was great and the price was even better. Gas mileage was equally good as well.Reviewed Jun 5 2017
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10.0
Great customer service!Pros:I had accidentally put in the wrong days to pick up my rental so there was just a little bit of an up charge. However since it took awhile to figure out why the was an up charge they have me a free upgrade in vehicle. They were super helpful and nice. Completely willing to help me out!Reviewed May 3 2017
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7.2
Pros:Car was cleanCons:Car was older, had rattles, and little horsepowerReviewed Apr 24 2017
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8.0
Pros:Convenient and staff was friendlyCons:Did not do a pre check of vehicle with me before, they just had me pick one out.Reviewed Apr 17 2017
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10.0
Pros:no stress, straight customer satisfaction.Reviewed Mar 12 2017
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10.0
Good experiencePros:Everything worked as planned. The agent preparing the documents tried hard to plus sell all sorts of additional items from upgrades in car to insurance and refueling. But a firm no thank you allowed the process to proceed rapidly. We had a choice of cars within the class size we reserved. Return was easy and the shuttle bus to the ticket counters came after a few minutes wait. Everyone was polite.Reviewed Mar 7 2017
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10.0
AmazingPros:Very convenient and affordable, picked up a car last minute and it couldn't have gone any better. Amazing service and friendlinessReviewed Feb 21 2017
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10.0
Easy peasyPros:Checkin was easy, dropoff was easy and the car was in great condition.Reviewed Feb 14 2017
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10.0
Pros:Great vehicle, rates, friendly serviceCons:NothingReviewed Feb 10 2017
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